Field Service Rep Resume Sample
Lazaro Altenwerth
3954 Webster Row,
Detroit,
MI
+1 (555) 812 5888
Work Experience
Senior Field Service Rep
06/2015
-
PRESENT
Detroit, MI
- Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines
- Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion
- Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives
- Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels
- Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures
- Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills
- Gas leaks and Carbon Monoxide Orders
- Provide Operations, Introductory, and Unit Maintenance Training as required
- Assist preparation and delivery of training to US and Allied customers
Field Service Rep
11/2008
-
01/2015
Houston, TX
- Research and assemble information and data for preparation of field service bulletins, repair/parts manuals and training materials. Incorporate field service report and engineering change information into technical manuals and field service bulletins as required. Includes contacting vendors for required support data.
- Proven maintenance, repair and technical experience and background in industrial manufacturing, commercial maintenance or military operations or maintenance
- Maintenance support includes operations, system troubleshooting, engineering, design, installation, analysis, maintenance and repair of U.S. systems and subsystems to component level
- Proficient with a variety of hand tools, diagnostic tools, power tools, multi-meters
- Effectively applies industry and/or military standard troubleshooting procedures to isolate faulty system components
- Prior training and/or maintenance experience on MRAP/RCV systems preferable
- Providestechnical service support on the installations, inspection, repair andpreventative maintenance of Mindray products forcustomers within theirterritory
- Continuouslyupdates technical knowledge on all products and new advances in the field ofmedical electronics through training and personal study. Works with more senior reps in region to enhanceproduct knowledge
Field Service Rep-shadow PBL
01/2003
-
05/2008
Detroit, MI
- Providestelephone support to customers, sales and clinical education staff. Maintains positive, professionalcommunication with customers,regional team members, and national technicalsupport group
- Documentsall activities in accordance with Mindray Service Administrative and Qualitysystem policies and procedures, including and not limited to MDR and fieldcorrections
- Maintainsall service contracts in accordance with company service policies andprocedures and actively pursues the renewal of existing contracts. Identifiespotential service contract customers, provides contract quotations, and pursuesthe timely closing of all new contract proposals
- Maintainsloaner, test equipment, spare parts inventory, company vehicle, and othercompany equipment and supplies in good condition and working order. Maintainsorganized supplies and inventory
- Providestechnical support for Sales and Clinical Education staff
- Knowledge/Educational Requirements
- Provides technical service support onthe installations, inspection, repair and preventative maintenance of Mindray productsforcustomers within their territory
- Continuously updates technicalknowledge on all products and new advances in the field of medical electronicsthrough training and personal study. Works with more senior reps in region to enhance product knowledge
Education
Kettering University
1998 - 2002
Engineer's Degree in Mechanical Engineering
Professional Skills
- Attend Crane/Winch 101 training or have prior experience in repairing/installing of equipment manufactured by OSI Houma or a competitor
- Troubleshooting electronic/electrical devices, soldering skills
- Five years prior experience and a good working knowledge of the company’s products
- A passion for making a difference in the lives of cancer patients by ensuring that systems meet maximum up-time and perform safely and effectively
- Experience of working in the customer facing environment
- Experience using engineering drawings and technical data
- Strong reading and verbal communication comprehension
How to write Field Service Rep Resume
Field Service Rep role is responsible for customer, basic, training, troubleshooting, government, education, planning, communications, english, wireless.
To write great resume for field service rep job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Service Rep Resume
The section contact information is important in your field service rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Service Rep Resume
The section work experience is an essential part of your field service rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field service rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field service rep position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Service Rep resume experience can include:
- Provides telephone support tocustomers, sales and clinical education staff. Maintains positive, professional communication with customers,regionalteam members, and national technical support group
- Documents all activities in accordancewith Mindray Service Administrative and Quality system policies and procedures,including and not limited to MDR and field corrections
- Maintains all service contracts inaccordance with company service policies and procedures and actively pursuesthe renewal of existing contracts. Identifies potential service contractcustomers, provides contract quotations, and pursues the timely closing of allnew contract proposals
- Maintains loaner, test equipment,spare parts inventory, company vehicle, and other company equipment andsupplies in good condition and working order. Maintains organized supplies andinventory
- Strong communication skills with the ability to articulate complex information in a user friendly way
- Good medical laboratory customer relations and communication skills, both written and oral
Education on a Field Service Rep Resume
Make sure to make education a priority on your field service rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field service rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Service Rep Resume
When listing skills on your field service rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field service rep skills:
- Good analytical skills, good planning and problem solving technique
- Good planning & problem-solving skills
- Customer-oriented, with good verbaland written communication skills
- Valid Connecticut driver’s license in good standing
- A military background and/or prior experience working with radar systems would be beneficial
- Effectively interact with others
List of Typical Experience For a Field Service Rep Resume
1
Experience For Field Service Rep, HW Resume
- Three years prior experience
- Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility
- Possess have a valid driving license
- Demonstrate capability for a multi-disciplined approach to rotating equipment and associated
- Ensure all maintenance activities are carried out in accordance with company policy, manufacture's recommendations and good practices
- Provides guidance to less experienced field service representatives
2
Experience For Senior Field Service Rep Resume
- Promote service business within area of responsibility as appropriate, maintain financial effectiveness within assigned territory or project, as required
- Aircraft / Turbine mechanical experience would be ideal
- Good controls/electrical/instrumentation knowledge
- Relevant industry experience in a related field
- Interact with customer representatives in a positive, professional, helpful manner that results in a positive experience for the customer
- Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness
- Five years electronic and/or computer experience
- Military flight-line maintenance experience
3
Experience For Senior Field Service Rep-osrvt Resume
- Support Equipment maintenance experience
- Direct airline experience
- Experience in a service environment, ability to work independently with minimal supervision is required
- Willing to travel for field service in Asia Pacific with short notice
- Willing to work odd and long hours
- Following all applicable Baxter policies and procedures
- Diploma in Mechanical Engineering or Electro-Mechanical Engineering
- Have the ability to track usage, anticipate peek needs and balance inventory levels including inventory reconciliation and reordering
4
Experience For Field Service Rep-shadow PBL Resume
- Provider On-Wing technical support for the company’s products, including out of office hours support
- Maintain and ensure certification of all work and test equipment as per company operating policies and procedures
- Able to read and interpret P&I.D.'s and have some working knowledge of flow and pressure instrumentation and control devices
- Performs client-site servicing, repair and/or installation of company product(s)
- Computer literate and proficient in using Microsoft office
- Meet data reporting requirements to the business
- Provides technical support forSalesand Clinical Education staff
5
Experience For Field Service Rep-laboratory Resume
- Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings
- Service complex oncology equipment and advise customers in the operation and maintenance of VMS products, to maintain optimal performance
- Manage a busy work schedule, prioritising requests effectively and following activities through to completion, whilst recognising the need to escalate incidents or request additional support as appropriate
- Develop strong working relationships with customers and demonstrate effective territory management, by regularly reporting on activity and maintaining detailed service records
- Sound knowledge of micro-computers/PC based systems, together with professional technical experience
6
Experience For Field Service Rep-defense Resume
- Act as product specialist, sustaining knowledge of all operating features, design factors and technical functions
- Essential to have served an apprenticeship or equivalent recognised work-based training programme in electrical/electronic engineering environment
- Troubleshoot efficiently and logically under pressure with minimal supervision
- Handles customer concerns, special orders, or returns in-store in an efficient and timely manner and follows through to ensure customers’ issue/concern has been resolved
- Participate in teamwork at a high-level with the assigned territory’s sales and clinical support team members during pre and post-sale evaluations
- Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
- Ensure compliance of volume and quality per the customer’s contract specifications
7
Experience For Field Service Rep Imaging Resume
- Work with PLC (Programmable Logic Controller) controls, understands water process treatment design, and repairs pumps, instruments and control panels
- Support QRC and Sales team to ensure the preventive maintenance schedule of the customer is met timely as required
- Work to specifications, assembling parts or fixing them in position using handheld tools ensuring all tasks meet or exceed recognized global electrical standards of wiring and testing (e.g. USA, Great Britain, Canada)
- Confidently read and assemble to wiring diagrams
- Identification of part numbers and common electrical/electronic components
- Correct identification of wire types, wire crimps
- Termination of wires into screw & cage clamp terminals
- Actively contribute to continuous improvement activities
- Ensure your use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration
8
Experience For Rcis-field Service Rep-eastern Resume
- Become an expert in client systems and equipment
- Ensure project items are packed in a way that minimizes any likelihood of damage and are complete
- Share customer feedback and insights with project management and the wider team
- Identify opportunities to surpass customer expectation during visits and onsite activity by providing service that goes above and beyond the initial customer request
- BeSafe: Take personal responsibility for abiding with and adhering to all Health and Safety rules, requirements and obligations
- Maintain a clean and orderly workplace, adhering to all standards, regulations and customer site requirements
- Provide formal, over the shoulder, and on the spot training to contractor and unit personnel
- Ensure that all tasks are carried out in a manner that minimizes potential harm to yourself and others
9
Experience For Pwr-field Service Rep Iv-princ Npms Resume
- Comply with all client Health and Safety procedures and ensure all tasks are carried out in a manner that minimizes potential harm to yourself or others
- Analyse and perform the correction of field complaints on all Flowserve products, as instructed by field service supervisor/manager and customer
- Perform in-house and on-site repairs & service activities
- Perform quality assurance checks on all equipment after installation to ensure correct mechanical functions
- Assure all customer site visits are handled in a professional manner, and are done with minimal delay
- Attend on-site safety meetings at customer work sites, as per the customer requirements
10
Experience For Dv-field Service Rep-defense Resume
- Ensure all work is performed in a safe manner and all customer site safety requirements are met
- Monitor time charged to each job, by completion of a detailed and customer approved timesheet
- Respect & follow all the safety requirements
- Any other tasks as assigned by superior
- Proven experience in maintenance, repair and technical experience and background in industrial manufacturing, commercial maintenance or military operations or maintenance
List of Typical Skills For a Field Service Rep Resume
1
Skills For Field Service Rep, HW Resume
- Engineering discipline experience
- Auditing experience
- Ensure and maintain good tracking system for all repair orders
- Experience in handling customer’s terms and conditions
- Experience in testing and maintenance of mechanical and electrical systems on Shadow 200 UAS (RQ-7B)
- Experience in the field and with the use of mechanical tools (eg, plumbing, HVAC, equipment maintenance, etc)
- Experience using Microsoft Word, Excel and Outlook is required (beginner level)
2
Skills For Senior Field Service Rep Resume
- Experience working with military aircrew in an operational environment
- Experience with a variety of mission planning products
- Experience working in a field environment
- Experience using DRT's (Digital Receiver Technology) Alaska software on the 1000 series product line of DRT
- One to two years experience in networking
- Experience working with EPC companies, distributors and/or end users is required
- Exercise good judgment in troubleshooting activities and when required escalate service issues to Technical Support for resolution
- Applicants with Biomedical, RADAR, SONAR, Fire Control, and Avionics tech experience are highly encouraged to apply
3
Skills For Senior Field Service Rep-osrvt Resume
- Proof of valid identification (photo, driver’s license, SSN)
- Computer literate, good knowledge of Microsoft Office
- Hands on experience in rotating equipment, preferably in pumps (Wet & Dry types)
- Experience with strategic and tactical planning
- Previous demonstrable experience in electronics, electro-mechanical engineering or related fields
4
Skills For Field Service Rep-shadow PBL Resume
- Strong services and technical background
- Support Equipment data management experience
- Traveling to neighboring areas to complete roof inspections as assigned and directed
- Working knowledge of industry standards such as API 686, ASME code, ANSI B31.3, ASTM specifications, etc
- Willing to perform work on offshore platforms
- Lifting of up to 80 lbs
- Planning & Scheduling tools & systems
- Working knowledge of Oil and Gas/Petrochemical and associated industries and practices
- Able to perform frequent bending, kneeling and standing and work in confined spaces
5
Skills For Field Service Rep-laboratory Resume
- Wire measure, cutting, stripping and crimping
- Electronic assembly programming, micro burning and testing
- Loom inspection - capable of identifying quality of physical loom assembly, soldiering and crimping
- Manual loom testing using multimeter and automatically using computerized cable tester
- Work collaboratively with Engineers or R&D to improve work instructions and assist in the writing and editing of assembly and testing procedure documents
- Working and living in difficult and dangerous environments
- Knowledge of company product pricing, discount and estimating formulas and guidelines
- Electronic assembly including PCB mounting
6
Skills For Field Service Rep-defense Resume
- Proficient using MS Office Software including; Excel, Access, PowerPoint, Word & Outlook
- Capable of physically lifting and moving equipment over 50lbs periodically
- Provides technical field support of company products. Performs troubleshooting procedures for multiple systems coverage
- Competence in electronic device programming (actuators,
- Perform roofing site inspections as directed
- Manage Shutdown as Project manager, interfacing between customer & ops department for project progress status updates & special request
- Work with internal tools, sizing software to support aftermarket issues
- Technically proficient in thetroubleshooting, repair, and calibration of all Mindray products in the region
7
Skills For Field Service Rep Imaging Resume
- Exhibits high level of criticalthinking abilities
- Ability and willingness to be on-call, responding to customer / plant needs on off hours
- Meet the required training of OSI Safety/Environmental Programs
- Attend all OSI offshore required training
- CH-47F Avionics, Electrical and Mission Systems (CAAS) operation, troubleshooting and maintenance
- Maintain the highest standard of readiness/maintenance of allocated equipment and tools, such as measuring equipment, vehicle and laptop
- Deployment to overseas and military theaters for extended periods (90 to 360 days at a time on a rotating basis)
8
Skills For Rcis-field Service Rep-eastern Resume
- Provide highly technical professional implementation of DRT products to solve related customer problems with a focus toward improving customer relationships
- Comprehension of technical and economic aspects of system components. (Pumps, exchangers, ejectors, valves, piping, controls, vessels, materials)
- Troubleshoot and resolve technical issues, applying specialist knowledge to repair faults in a logical manner
- Lead the team for Root Caused Failure Analysis, customer joint inspection, Engineering support and seal system
- Mechanical assembly using fasteners like screws, nuts, rivets
- Adhere to hours of work and provide accurate timekeeping records as required
- Carry out installation, commissioning activities of pumps at customer places and on site repairs
- Maybe required to work in adverse conditions including weather with limited assistance
9
Skills For Pwr-field Service Rep Iv-princ Npms Resume
- Responsible to Field Service Manager for training and service associated w/CLS for Polaris Defense Products
- International travel to support CLS and Training
- Work closely with Training Team to deliver Polaris Quality Customer Service and Support
- Customer facing representative for inquiries and service post sales
- Travel to rig location, diagnose problem, utilizing written procedures and assembly manuals, and advise customer of work involved
- Capable of working in hazardous flightline environment
- Work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures
- Wire soldering onto connectors
10
Skills For Dv-field Service Rep-defense Resume
- Perform software/hardware installations and upgrades on hardware and applications during regular and non-regular business hours
- Complete all necessary administration for inventory, time reporting, and any CDK documentation
- Obtained or working towards CCNA (or equivalent) certification
- Responds to operational issues by interpreting technical documents
- Resolves maintenance and operational issues. Interprets technical documents and monitors product performance
- Develops and conducts ad hoc training. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems
- Drug screens o Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
List of Typical Responsibilities For a Field Service Rep Resume
1
Responsibilities For Field Service Rep, HW Resume
- Allen Bradley PLC Logic experience
- Operate necessary hand tools, gages, and equipment
- Willing to travel extensively on short notice
- Instructs customers in proper use, operation, and preventive maintenance of equipment by leading and conducting New Equipment Training
- Performs troubleshooting procedures using established processes for multiple systems coverage
- Insurable Driver's License required
- Travel to rig location, diagnosis problem, utilizing written procedures and assemble manuals, and advise customer of work involved. Perform the necessary repairs or service to include the rebuild of damaged or worn components, installation of new or replacement parts and/or routine maintenance
- Complete written service reports
2
Responsibilities For Senior Field Service Rep Resume
- Install, start up, and perform function tests on new equipment
- Perform in-house assembly and refurbish work on equipment when not in the field
- Coordinate large on-site jobs and supervise junior level service personnel
- Instruct customers on operation of new and refurbished equipment
- Assist and train junior level mechanics
- Comply with Federal, State, OSI and Customer safety/environmental policies and procedures
3
Responsibilities For Senior Field Service Rep-osrvt Resume
- Able to respond to emergency, i.e. gas leaks, carbon monoxide investigations, structure fires and explosions
- Interacts face to face and over the phone to provide customer service and after sales support
- Under general direction, performs advanced customer support activities for equipment and system products such as maintenance, wiring, and cabling using established company guidelines
- Works with matrix support functions to deliver after sales service and customer support
- Establishes deep understanding of the Polaris Defense customers and provide feedback to FSR Manager for continuous improvement from the customers’ perspective
- Foster culture of continuous improvement with support functions in Polaris/Polaris Defense
4
Responsibilities For Field Service Rep-shadow PBL Resume
- Perform the necessary repairs or service to include the rebuild of damaged or worn components, installation of new or replacement parts and/or routine maintenance
- Complete written service and required inspection reports
- Perform inspections as per API
- Coordinate with customers and company all parts and equipment needed
- Assist junior level mechanics
- Provide field service and customer care for the California Southern Central Valley dealership clients
- Perform routine and emergency service calls and MAC work (moves, adds, changes)
- Identify, troubleshoot and resolve emergency and non-emergency service requests
5
Responsibilities For Field Service Rep-laboratory Resume
- Proactively identify potential degradation in our clients' systems and equipment
- Organize work assignments through a handheld iPhone app dispatch system
- Provide technical expertise and site specific knowledge to Sales team when required
- Participate in on-call service coverage and work the necessary overtime to meet deadlines
- General knowledge of telecommunications equipment, systems and applications
- Travel in the field 90-100%
- Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency. Coordinate any changes necessary to ensure operations are efficient and minimal downtime is required. Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives
6
Responsibilities For Field Service Rep-defense Resume
- Monitor maintenance services or installation support to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures
- Identifies, diagnoses and resolves issues for non-specified maintenance occurrences
- Collaborates with company organizations to isolate equipment problems not detected by diagnostics and documentation
- Collects technical data, evaluates maintenance procedures, performs analysis and documents trends
- Monitors maintenance activities and product operational performance
- Makes recommendations for resolution of potential issues. Solicits customer feedback and initiates action to improve satisfaction with company products and services
7
Responsibilities For Field Service Rep Imaging Resume
- Expense reports: trunk stock inventory management, ordering trunk stock parts and kilometer logging, as required
- Ability and willingness to travel regularly within assigned territory, at times requiring overnight stay, as required
- Advise project managers on ways to improve the efficiency and quality
- Make recommendations on process improvements
- Ability and willingness to gain access and maintain access to a facility per customer requirements
- Follow a process
- Lift and carry up to 50 - 60 pounds, numerous times per day, with or without a reasonable accommodation
- Climb in and out of a delivery vehicle on average 10-12 times per day
- Work an average 45 hour week or more
8
Responsibilities For Rcis-field Service Rep-eastern Resume
- Alternately sit, stand, bend, stoop, kneel, push, pull and walk all day, with or without a reasonable accommodation
- Work in confined spaces for extended periods of time, with or without a reasonable accommodation
- Willingness and ability to perform in a manner that ensures personal, community and vehicle safety
- High work standards and initiative
- Willingness and ability to learn and adapt to change
- Manage time, work efficiently
9
Responsibilities For Pwr-field Service Rep Iv-princ Npms Resume
- Customer service, particularly face-to-face with the end user of a product or service. This customer service would have included service or product explanation and upselling
- Frequent and extended offshore travel is required
- Intermediate mathematical and measurement computations required
- Meet the requirements of our Short Service Employee Program for new employees
- Current US Secret security clearance
- Proficient in industry standard maintenance practices
10
Responsibilities For Dv-field Service Rep-defense Resume
- Knowledge of industrial and aircraft maintenance safety standards
- Familiarity with DoD maintenance manuals
- Professional focused on mission success
- Analyze readings and put data in a spreadsheet in a logical manner
- Current USG Secret security clearance
- Technical Certification/Diploma Mechanical Engineer with at least a year of experience in commissioning, repairs, service activities of industrial pumps, compressors or any other rotary equipment
- Follow the technical procedure to perform installation, repair & maintenance, and hardware upgrade at customer sites or Baxter Service Centre(s) throughout Canada. This includes cleaning / decontamination, performing the upgrade and testing / validating each device serviced
- Maintain accurate, useful and complete service records in Baxter’s service systems
- Completes paperwork, documentation and administrative tasks per policy and procedure
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