Field Service Representative Resume Sample
Monica Gulgowski
3885 Jacklyn Lock,
Philadelphia,
PA
+1 (555) 119 2389
Work Experience
Senior Field Service Representative
05/2018
-
PRESENT
Los Angeles, CA
- Graduate of the USASOC Technical Surveillance Course (or equivalent)
- Prior experience as a Field Service Representative for TTL equipment
- Sound understanding of TTL operations required
- Travel CONUS/OCONUS as required and in some cases with minimal notice
- Active US Passport
- Responsible for working with automotive pretreatment system, sealer applications, and additional process áreas
- Responsible for working with automotive pretreatment system, sealer applications, and additional process areas
- Performing daily tests and quality audits to ensure processes are within specifications
- Recording results and providing reports to customer management and staff
Field Service Representative
09/2011
-
01/2018
New York, NY
- Communicate effectively with plant personnel at all levels
- Responsible for working with automotive pretreatment system, sealer applications, and additional process areas. Includes
- Understand the mission of the organization being supported, how to integrate the TCAIMS capabilities into their missions and how to use critical TCAIMS information to support the command’s decision making process
- Maintain computer files, monitor system performance, maintain user and administrators’ logs, and provide ad-hoc or periodic reports. Monitor data destinations and provide real time visibility on system performance, timeliness of data transfers, and connectivity
- Champion site continuous-improvement projects that result in process efficiency and recognized value for Henkel and the customer
- Performs functional brace measuring and fitting as prescribed by the physician’s of the clinic. Ensures proper completion of DJO measuring forms and Insurance Billing Information forms for functional brace fitting. Coordinates with patients for follow-up fitting appointments as necessary
- One-on-one service, fitting, and selling of technical running footwear
- Familiarity with all products offered by Hoka One One
Global Field Service Representative
09/2008
-
03/2011
Los Angeles, CA
- Respond to routine customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements
- Position requires lifting 50 lbs. on a regular basis, and up to 110 lbs. on an occasional basis
- Considerable use of hands and tools required
- Walking great lengths at a time
- Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force
- Work in and around hospital personnel, sensitive medical equipment and patients
- The expectation is that all FSR I’s pass an assessment for promotion to FSR II by no later than their 4th annual review with STERIS. Continued employment with STERIS in an FSR capacity is dependent upon the successful completion of the assessment and promotion to FSR II
- Develop and maintain effective, communicative relationships with customers, managers.Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work.Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded
Education
Washington State University
2003 - 2008
Engineer's Degree in Engineering Discipline
Professional Skills
- Strong analytical, problem-solving skills, interpersonal, and organizational skills
- Strong verbal and written communication skills, including presentation and computer skills (i.e. PowerPoint, Excel, Word)
- Demonstrated time management & prioritization skills
- Strong interpersonal skills; demonstrates customer oriented behaviours
- Demonstrated time management & prioritization skills
- Good team working skills; ability to work with and build strong teams
- Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
How to write Field Service Representative Resume
Field Service Representative role is responsible for customer, computer, interpersonal, microsoft, technical, travel, troubleshooting, training, analytical, software.
To write great resume for field service representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Service Representative Resume
The section contact information is important in your field service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Service Representative Resume
The section work experience is an essential part of your field service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field service representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Service Representative resume experience can include:
- Excellent written and verbal skills, and good indirect selling capabilities
- Demonstrates good verbal and written communicationi skills both internally and externally
- Demonstrates good verbal and written communication skills both internally and externally
- Effective reading and writing skills
- Experience in equipment repair involving mechanical/electrical skills
- Develops and conducts familiarization on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Education on a Field Service Representative Resume
Make sure to make education a priority on your field service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Service Representative Resume
When listing skills on your field service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field service representative skills:
- Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary
- Demonstrates good verbal and written communication skills (both internally and externally)
- Troubleshooting skills with experience using relevant test equipment
- Demonstrated experience with the application of soft goods/functional bracing; dealing with multiple physicians in a high volume clinic
- Problem solving, business acumen, and excellent communication and interpersonal skills are necessary for success in this job
- Demonstrated ability to communicate effectively, both verbally and in writing
List of Typical Experience For a Field Service Representative Resume
1
Experience For Senior Field Service Representative Resume
- Good planning, coordination, and documentation skills are required
- Excellent communication skills (writing and verbal) in English
- Strong communication, presentation and organisation skills
- Strong computer skills (Windows 7+ & Microsoft Office 2010+)
- Demonstrated ability to work in a face paced self-directed environment; Good verbal and written competencies; along with flexibility and good judgment
- Strong and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective
- Marketing and customer interaction skills
- Provide direction and develop mentoring skills to mentor
- Experience in maintaining/test of complex electro-optical systems or of work experience in service related field
2
Experience For BWR Field Service Representative Resume
- Innovative thorough and practical problem-solving skills are critical to your success in this job
- Effectively coordinate with appropriate agencies to resolve both process/program and data integrity issues relative to biometrics
- Possess exceptional oral and written communications skills
- Effectively communicate with all other team members to promote the business needs of the territory to foster growth
- Expertly meets internal and external customer requirements, communicates effectively as a representative of the company striving towards customer satisfaction
3
Experience For Lead Field Service Representative Resume
- Demonstrate good judgment in time management and route efficiency
- Effectively communicate and collaborate with others
- Communicate & respond effectively
- Effectively communicate, instruct and engage with all ranks, Flag Officer to Private
- Developing and maintaining strong relationships with existing customers and new customers
- Building strong relationships with inventory, pricing and customer service teams
- Catering industry equipment maintenance experience
- Testing, maintenance and/or upgrade experience in variable frequency drives and/or soft-starts is required
4
Experience For Global Field Service Representative Resume
- Understanding and experience with information systems environments and systems
- Printing, 3D printing and/or CAD/CAM experience
- Demonstrate understanding of basic applications and calculations by successfully completing the written examinations given in any classroom-training course(s)
- Experience in leading training classes and training other employees
- Responsible for proper fitting and instructions of soft goods, bracing, bone growth stimulation, and all other DJO products dispensed at clinics
- Experience with imagining, print and scanning software applications
- Operate in safe manner consistent with federal, state, corporate and local guidelines for the task assigned; including the proper wearing of PPE
- Experience conducting troubleshooting and repairs on small engine and hydraulic machines
- Knowledge of PLC programming, understanding of HMI’s and VFD drives, as well as industrial electromechanical experience
5
Experience For CCR Field Service Representative Resume
- Proven track record of working independently, making critical decisions with very limited direction
- Experience working in catering or other relevant industry
- Strong understanding of: SATCOM systems, FTP, routers, switches, ground sampling distance, flight line operations, Aerospace Ground Equipment (AGE)
- Experience in marking and handling classified material
- Experience using Puppet and executing software installations on deployed hardware at customer sites
- Experience in maintaining and rebuilding M109A5 155mm SP and M198 155mm Towed
6
Experience For Voice Biometric Field Service Representative Resume
- One - three (1-3) years of experience evaluating and servicing electrical distribution or control systems
- Experience evaluating and servicing electrical distribution or control systems
- Strong problem solving, strategic and tactical thinking
- Experience reading and interpreting technical documents and/or drawings
- Experience with receiving and shipping process flows
- Experiences in meter reading, customer service, plumbing or water distribution work and computer
- Experience supervising small teams performing CLS on CBRN Force protection systems
- Experience performing diagnostic and repair of electronic systems, components, wiring harnesses, Line Replaceable Units (LRUs)
7
Experience For CBP Avionics Field Service Representative Resume
- Provides guidance to less experienced field service representatives. Develops and conducts ad hoc training
- Administrative and/or accounting experience
- Experience of working alone and as part of a team at UK, overseas and offshore locations
- Demonstrate customer service and compassion when interacting with
- Demonstrate proficiency performing all test and calibration routines required, as well as procedures for on-site services and Database management
- Experience with PCs/software/LIS/networking/database management knowledge is an asset
- Qualified to at least HND level or having equivalent relevant experience
8
Experience For Field Service Representative / PBL Manager Resume
- Experience working in either a military environment or an Aerospace and defence industry
- Experience working either in a military environment or an Aerospace and Defence industry
- Demonstrated knowledge of networking set ups and protocols. A+ and Net+ certification desired
- Able and willing to operate a forklift truck
- Experience working within the oil and gas production environment or in sales
- Experience using TARS, as well as government systems REMIS and/or NALCOMIS is essential
- Experience and technical expertise on military aircraft products operation, maintenance, and troubleshooting is required
- Experience in working with military maintenance and logistics teams
9
Experience For IT Field Service Representative Resume
- Valid Driver's License with a clean driving record is required
- Strong understanding of: block, physical, and logical diagrams
- Strong understanding of DoDI 8510.01 (Risk Management Framework)
- Familiar with MS office and capable of good reporting and remote communications
- Experience in Windows Operating Systems (XP, 7)
10
Experience For Associate Field Service Representative Resume
- Operate RF equipment, electronic troubleshooting equipment
- Experience with setting up Point to Point networks
- Operate in a decision-making capacity
- Experience using CRM tools such as Salesforce.com
- Knowledge of engine problem trouble shouting and diagnostic Five years of field service experience
- Valid driver’s license required with clean driving record
List of Typical Skills For a Field Service Representative Resume
1
Skills For Senior Field Service Representative Resume
- Develops self and others by acquiring the skills, knowledge and experience to support the business direction of the organization and grow professionally
- Demonstrated experience with the application of soft goods/functional bracing required
- Demonstrate positive customer relationship building and management skills
- Strong interpersonal skills. Ability to deal with clients on a variety of
- Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Bombardier
- Strong interpersonal and customer relationship skills are needed
- Prior experience desired; recent college graduates with intern experience encouraged to apply
- Excellent commercial & customer relation skills
- Demonstrated ability to effectively listen and answer customer questions/concerns
2
Skills For BWR Field Service Representative Resume
- Strong computer skills (Word, PowerPoint, Excel, CRM, Salesforce, Falcon, Tavant)
- Excellent oral/written communication with established organizational skills
- Proven mechanical or electrical skills
- Effective technical report writing skills with the ability to clearly convey detailed, complex mechanical procedures
- Strong interpersonal and customer relationship skills are essential
- Good communication skills, mandatory fluency in English, oral and written
3
Skills For Lead Field Service Representative Resume
- Excellent customer service skills with external and internal customers
- Set priorities and effectively escalate any concerns within the Customer's organization and Bombardier
- Excellent verbal and written communications skills with ability to tailor communication and style to different audiences
- Driving and safe vehicle operations skills
- Writing Skills. Competent in writing documents, monthly reports, and other required administrative tasks using proper grammar, spelling and punctuation
4
Skills For Global Field Service Representative Resume
- Validating or reviewing effectiveness of company provided solutions
- Driving and safe vehicle operation skills
- Basic plumbing skills - PVC Piping/Fluid Flow & Pressure/Troubleshooting
- Sound computer usage and debugging skills
- Prior experience working for an electrical manufacturer an asset
- Valid driver’s license and a good driving record required
5
Skills For CCR Field Service Representative Resume
- Presentation skills to large or small groups in order to provide training information
- Experience in applying security controls to Microsoft Windows, Red Hat Enterprise Linux, DISA STIG implementation is strongly desired
- A valid driver license or the ability to obtain a valid driver license within 15 working days of hire is required
- Prior experience maintaining Joint Portal Shield Systems / Subsystems
- Prior experience maintaining chemical / biological detection equipment
- Valid drivers license w good driving history
6
Skills For Voice Biometric Field Service Representative Resume
- Satisfactorily complete assigned product and customer relation skills training courses
- Provide direction and develop mentoring skills to mentor other FSRs
- Valid driver’s license and a good driving record required
- Practical ‘hands on experience’ gained either through course work, work experience or outside interests
- Integrate effectively into the service team
- Work effectively within a diverse and dynamic team environment
- To effectively manage the 'in-service' customer relationships and provide customer input into the business forecasts and fleet plans
- Educate agents on RCIS products and provide consultation on how to more effectively market RCIS products to their customers and grow their business
7
Skills For CBP Avionics Field Service Representative Resume
- Demonstrated strong work ethic with ability to work with minimal supervision and direction
- Prior experience in an automated material handling environment is desired. History of extensive travel is desired
- Excellent driving record and valid driver license
- High level of interpersonal skills with a professional attitude, bearing and focus on Customer service
- Maintain proper written and oral communication skills to transfer highly technical information related to service work in a concise and logical manner
- Troubleshooting Electronic/electrical devises soldering skills
8
Skills For Field Service Representative / PBL Manager Resume
- Relevant experience with instrumentation utilized in a laboratory environment 2 years of experience interfacing with customers
- General computer skills, email, website navigation, typing
- Two years related customer service experience and/or training; or equivalent combination of education and experience
- Working knowledge of inventory management skills
- Leadership skills necessary to mentor and support team members in the field; helpful, coaching attitude
- 787 Knowledge and Experience required. Experience with other Boeing models beneficial
- Adequate computer skills, capable of working with Microsoft Windows, Word, Excel, and Lotus Notes e-mail
9
Skills For IT Field Service Representative Resume
- Proven experience in a field service or maintenance position
- Organizes and executes assigned work tasks to effectively and efficiently meet customer communicated timeframes for service
- Knowledge of Biometric analytical tools and skills
- Effectively listen and answer customer questions/concerns
- Prior field service experience
- Prior experience on Beyond Line of Site (BLOS) SATCOM Networks
- Prior Experience on EMARRS-M platform
- Aerospace Ground Support Equipment maintenance experience or commensurate related experience in aircraft support equipment sustainment
10
Skills For Associate Field Service Representative Resume
- Continuous professional development required (product knowledge, intercultural skills, etc.)
- Validate or review effectiveness of company provided solutions, take corrective action and develop recommendation for process/product improvements
- Ability to effectively listen and answer customer questions/concerns
- Proven ability to deliver results and possess a strong competitive desire
- Experience with Aviation Airframe and Power Plant experience
List of Typical Responsibilities For a Field Service Representative Resume
1
Responsibilities For Senior Field Service Representative Resume
- Educate distributors’ sales representatives and newly hired FSR personnel as required on product knowledge and Company sales methodologies, procedures and current promotions. Communicate daily with distributor reps
- Good interpersonal, negotiation andconflict resolution skills English both oral and writing
- Experience responding effectively to customer concerns
- Excellent analytical and communication skills (written and verbal) with the ability to communicate complex technical issues in an easy to understand manner
- Skilled in organizing and prioritizing workloads and schedules
- “Hands-on” mechanical ability with physical dexterity. Mechanical (hydraulic, engineering, construction) aptitude and troubleshooting skills
- Organizes and executes assigned work tasks to effectively and efficiently meet customer communicated time frames for service
- Effectively writes field service reports and understands root cause of problems on Joy equipment
2
Responsibilities For BWR Field Service Representative Resume
- Organizing and Planning. Effective planning of all work activities. Well organized and neat in filing, reporting and maintenance of inventory
- Previous receptionist experience with routing incoming and outgoing calls is required
- Responsible for identifying priorities and assignment of associated tasks involving scheduled maintenance of MEP
- Aid our retail partners in the effective merchandising and display of NB product
- Hands-on PC support/troubleshooting experience required
- Experience in Mechanical engineering classification is nice to have
- Experience working in a mailroom or professional office environment
- Very good understanding of computer technology
- Demonstrate an outstanding customer service attitude
3
Responsibilities For Lead Field Service Representative Resume
- Direct experience maintaining inertial navigation systems
- Experience dealing with multiple physicians in a high volume clinic
- Experience dealing with multiple physicians in a high volume clinic required
- Flexibility to handle multiple and changing priorities. Ability to work flexible hours and travel as required
- Demonstrated ability in troubleshooting and design discrepancy identification
- Experience using technology tools: Powerpoint, Word, Excel
4
Responsibilities For Global Field Service Representative Resume
- Make travel reservations including, airline, and hotel and car rental. Valid Driver’s License, TWIC Card and Passport are required
- Retain business and grow market share in assigned territory by providing an enhanced customer experience for RCIS agents
- Electrical panel troubleshooting and maintenance experience
- Solid understanding of basic electronics technology, industrial process controls, and digital communications
- International maintenance experience to include working with international regulatory agencies and foreign government entities
5
Responsibilities For CCR Field Service Representative Resume
- Experience in a Financial related role (invoicing, A/R, A/P, Payroll, credit re-bills, unbilled collection) required
- Perform on-site installation, repair, maintenance, qualification, and validation
- Combined education and related experience required
- Experience in plastics industry is desired
- Strong technical and theoretical knowledge and aptitude of jet engine design, construction, and systems operation
- Ability and willingness to possess a valid passport with no travel restrictions
6
Responsibilities For Voice Biometric Field Service Representative Resume
- The good operation of all Thales equipment normal check and preventive maintenance
- Install and validate software upgrade on system on board and on ground, and manage the relevant configuration
- Positively and actively support effective communication, encourage and provide constructive feedback
- Assists with developing solutions to technical and operational issues. Assesses response effectiveness
- To ensure successful commissioning of New machine to validate our design as per ISO
- Identifies and evaluates customers' business priorities and success criteria
- Have past experience in the biometric arena and be knowledgeable of biometric terminology
- Strong ability to execute independent judgment in support of a team
- Experience with ASP.NET and C# required
7
Responsibilities For CBP Avionics Field Service Representative Resume
- Experience with SQL queries required
- Hands-on IT support experience required
- Customer/results focused and demonstrate a ‘service’ disposition
- 787, 777 and 737 Boeing Airplane model experience would be beneficial
- Mechanical, hands-on experience
- Sound experience within the Quick Service Restaurant industry
- Four years’ experience
- Motor control and motor speed control experience
8
Responsibilities For Field Service Representative / PBL Manager Resume
- Provide leadership, coaching and mentoring to less experienced personnel
- Thorough understanding of and ability to operate various hand tools and precision measuring equipment used in assembly
- 4 – 7 years’ experience in field service technical support, flight test, engineering and/or airline power plant service required
- 7 – 10+ years’ experience in Field Service supporting P&W product line (ie. V2500, PW4000 & GTF) or other similar turbine engine product lines
- 787, 777 and 737 Boeing Airplane model experience and some structures knowledge would be beneficial
9
Responsibilities For IT Field Service Representative Resume
- Experience in testing and maintenance of mechanical and electrical systems on Shadow 200 UAS (RQ-7B)
- Printer support/troubleshooting experience
- Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids
- Experience on UH-60 aircraft with at least the last 2 years being on the UH-60M/S70I
- Ensure that customer installs, commissions, operates and maintains Siemens supplied equipment in accordance with the Instruction Manual
- HVAC experience required
10
Responsibilities For Associate Field Service Representative Resume
- Understands mining system communications and sets correct parameters for effective operations under mine conditions
- Develop strong relationships within regional customer base and be available 24/7
- Understands and is effective with Joy service applications such as Sales Force, SAP, Concur, etc
- Promote and maintain high standards of personal appearance, ethical behavior, maturity and good judgment
- Experience in Microsoft Office tool suite
- Experience in the Scaled Agile Framework (SAFe)
- Printer hardware support experience required
- Strong knowledge of V-22 aircraft systems and of military aircraft maintenance procedures is required
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