Field Services Resume Sample
Asia Zboncak
7215 Ike Forks,
Dallas,
TX
+1 (555) 357 6231
Work Experience
Field Services Specialist
07/2017
-
PRESENT
Los Angeles, CA
- Experience in facilitating and leading software asset management programs
- Sound knowledge of industrial safety procedures, norms and mandates
- Data Analysis & Organization
- Frequent 2-handed lifting of up to 50 lbs. from
- Opportunities for growth, development and internal promotion
- K, tuition reimbursement, and generous paid time off
- Company paid certifications, licenses and training
Field Services
09/2013
-
06/2017
New York, NY
- Work independently as well as in a team environment to manage, schedule and perform service activities to meet business needs and the demands of customers
- Travel as required relative to business and customer requests for service
- Periodically lead regional projects that are large in scope (e.g. upgrades, installations, or field actions)
- Maintain and manage service contracts to meet requirements and to keep accounts current
- Partner closely with Commercial Service leaders
- Perform pilot installation for our customers to verify and validate the scope of services and installation scripts
- Installation, maintenance, troubleshooting / repair and customer training support provided for all LB Foster friction management
Field Services Intern
05/2007
-
03/2013
Los Angeles, CA
- Participate as an essential team member within a region environment to meet customer expectations
- Work independently as well as in a team environment to help perform service activities to meet business needs and the demands of customers
- Provide comprehensive documentation of service and performance testing completed
- Be able to assist peers installations, planned maintenance and upgrades as needed
- Consistently maintain high performance levels in areas of administration, inventory, and compliance
- Complete department specific reports via on-line reporting system. (Expense reports, time entry)
- Maintain timely communications via e-mail and voicemail with customers, sales, support personnel
- Takes ownership of assigned responsibilities necessary to support field service responsibilities
Education
Washington State University Vancouver
2001 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Strong influencing skills, with proven ability to work across functions
- Five to Seven years’ experience as a producer, scriptwriting and editing skills
- Experience as a producer with scriptwriting and editing skills
- Excellent customer service and customer relationship management skills
- Professional, mature and positive demeanor, providing inclusive interpersonal skills and abilities to work with various stakeholders
- Prioritizing open inspection requests to formulate a productive schedule
- Experience installing, programming, and optimizing multiple manufacturer’s building control systems
How to write Field Services Resume
Field Services role is responsible for training, software, customer, collaboration, documentation, payroll, telecommunications, java, shipping, compensation.
To write great resume for field services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Services Resume
The section contact information is important in your field services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Services Resume
The section work experience is an essential part of your field services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Services resume experience can include:
- 5 Demonstrate the ability to learn emerging technologies and technical skills efficiently and effectively
- Ensure continuing education of resources including company information as well as necessary soft skills and hire for desired skill sets
- Has general skills in working with computers
- Prior mechanical, electrical/electronic and schematics reading experience
- Sound technical writing skills for work report submissions
- 1 Skillful at providing excellent technical and customer support
Education on a Field Services Resume
Make sure to make education a priority on your field services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Services Resume
When listing skills on your field services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field services skills:
- Speaks Dutch fluently and clearly and speaks English good. Excellent Dutch writing skills, good English writing skills
- Strong customer management, leadership and supervisory skills
- Strong communication (verbal and written) and time management skills
- Supervises and maintains a productive team of field service personnel including developing, coaching and effectively evaluating performance standards
- Inventory management experience, including spare parts ordering and experience in invoicing and cost centre management
- Demonstrated ability to remain flexible while responding quickly to changing priorities in a fast paced environment
List of Typical Experience For a Field Services Resume
1
Experience For Field Services Specialist Resume
- Great communication skills with the ability to remain calm under pressure
- Experience of deploy system test and lead testing team
- Experience providing support to executive/C-suite level customers
- Able to establish effective working relationships in a diverse and distributed organization
- Experience performing audits for large commercial facilities
- LBO+ or MBO thinking level and proven affinity with Telecommunication or IP-infrastructure
- Effective communication with Railway personnel to plan / schedule daily work activities
2
Experience For Field Services Rep Resume
- Support on WDI creation/validation between GE and 3rd Party
- Lead cross functional department collaboration to drive excellent results in areas of challenge and opportunity
- Pick up shipped good service parts and drop off defective service parts on a timely basis
- Interact regularly with executive team to ensure that company’s operational priorities are aligned with total company direction
- Providing logistical support for problem resolution and management and accommodating other efforts such as merger and acquisition activity
- Leading & developing a region of field service engineers
- Bidding & estimating. Write job specifications, prepare and obtain proposals, recommend repairs and generate work to build department
- Negotiating and selling service offerings
3
Experience For Manager, Field Services Resume
- Building up and maintain an inspection schedule based on regulatory & contractual requirements
- Identifying the best inspections methods through projects & services phases
- Taking technical responsibility for clients’ projects
- Working knowledge of implementation process procedure as well as service delivery
- Planning and managing internal and external engineer’s time through a range of diary management tools
4
Experience For AM / DM Execution Field Services Resume
- Ensuring the fault-free operation of our clients’ IT systems
- Fulfilling the execution of service strategies in partnership with retail, logistics, manufacturing and all field service employees
- Managing the strategic and tactical activities of a home delivery region to achieve the company’s safety, financial, service level and quality goals
- Owning and analyzing the region’s P&L statement and other KPIs
- Self-learning and improving, learning from mistakes
- Monitors and fosters ongoing communications with government agencies regarding the status of claims
- Collaborate with Productivity Engineering to update procedures as required for NPI tooling development
- Assist and often perform field correctional services such as inspection, shearing, color-blending, etc
- Conduct trials and issue recommendations to product development and manufacturing regarding new products
5
Experience For Director of Field Services Resume
- Assist and often perform field correctional services – inspection, shearing, color blending, etc
- Builds a best-in-class team by selecting competent staff in accordance with outlined hiring guidelines
- Knowledge of scoping and pricing Field Service work
- Provide troubleshooting and repairs using remote software
- Process incoming and outgoing shipments
- Knowledge of system alarms and troubleshooting via IP network to include auto log sites for trending analysis
- Energetic self-starter with high appetite for achieving results and exceeding customer expectations
- Proactive planning and management of recurring scheduled deliverables
- 2 Adept at clearly communicating and troubleshooting technical problems with end users, over the phone and in person
6
Experience For Senior Manager, Biodevice Field Services Resume
- 3 Proficient with scheduling and coordinating end user moves, adds, changes, and deletes (MACD)
- Responsible for financial performance, reporting and tracking of programs and projects
- Knowledge of scoping/pricing of Field Service work
- Is capable and willing to work on heights, on rooftops and in antenna towers where climbing is required
- Liaison with external customers and internal company departments for product development and relationship-building initiatives
7
Experience For Manager Field Services Resume
- Responsible for managing personal travel expense account, individual or company-supplied mechanics tools, company-issued credit cards where applicable
- Ability and willingness to follow all applicable safety and operating rules for client railways in a professional and conscientious manner
- Liaise with Risk and Commercial function on portfolio behaviours and trends, highlighting red flags
- Engage with Portfolio Director and Underwriting to resolve delinquencies and participate in workout strategies to ensure collateral is properly managed
- Act independently to ensure proper oversight of critical risk mitigation is being applied appropriately
- An understanding of server and pc hardware
- Help in all areas of site preparation (i.e. coordination of tooling and materials)
- Ensure service level objectives are met for bank leads including executives and their support staff at the FRB corporate offices
- Manage against key performance targets to ensure capacity can be met while providing superior customer service
8
Experience For Field Services Leader Resume
- Develop a team atmosphere that fosters collaboration, learning, efficiency, and productivity
- Directly contribute to and have a thorough understanding of the company’s goals and metrics (revenue, cost, profit, margin)
- Provide accurate and usable root cause analysis and corresponding solution to internal teams and client services for use in client related matters
- Provide Tier II Level field support involving technical issues
- Work onsite and remotely in collaboration with customers, sales, customer care and others within the Imaging Services division to provide technical support
- In medical technical service related business such as biomedical engineering
9
Experience For Lead Lmdw Field Services Resume
- Serve as a consultant to the Regional Managing Directors and District Managers on company technology related matters and initiatives
- Participate in financial planning of equipment and machinery when necessary
- Act as a catalyst to resolve technology problems and conflicts, escalating when necessary
- Collaborate with regional Field Engineering teams to simplify and improve procedures
- Field services for Mohawk's North American Flooring Commercial products; carpet, hardwood and luxury vinyl tile
- Partner with claims, customer service, sales, manufacturing, and end-user to resolve issues
10
Experience For Field Services Director Resume
- Develop marketing materials to support field services (i.e. installation guidelines, warranties, etc.)
- Conduct training classes with outside vendors
- Make mass presentations to customers and sales staff regarding installation, maintenance and other issues
- Develop marketing materials to support field services – installation guidelines, warranties, etc
- Maintains, in proper working order, any assigned Company equipment
List of Typical Skills For a Field Services Resume
1
Skills For Field Services Specialist Resume
- Computer skills including spreadsheets, word processing etc
- Develop and manage subcontractor relationships that effectively support the field service objectives related to quality, cost and schedule
- Organizational skills to pursue multiple projects and responsibilities
- OHS knowledge and skills
- Address client concerns through collaboration and communication skills
- A high standard of written and verbal communication skills due to the diversity of internal and external customers
- Continuous Improvement works with senior team members to develop talent and skills
2
Skills For Field Services Rep Resume
- Working support experience managing large scale migrations
- Strong knowledge of closed-circuit television systems, including operation and management of scheduling/controlling systems for video program
- Demonstrate ability to lead team of diverse employees, provide significant coaching, mentoring, and performance management
- Experience managing a variety of direct reports including direct reports in a remote location
- Strong knowledge of PC’s, understanding and use of Windows Operating System, Windows Office products and communication software
- Experience providing Networking and Voice solutions
- Voice and Data cabling experience (Installation, termination, testing)
- Plan, organize and coordinate work to meet established deadlines and accommodate rapidly changing priorities
3
Skills For Manager, Field Services Resume
- Field Engineering experience on Siemens, Westinghouse, Mitsubishi, Toshiba, or Hitachi GT’s
- Experience in a management role focusing on management of projects and people
- Experience with HVACAR control/management/monitoring systems with Johnson Controls platform
- Experience working with Office 365, Skype EV, and Windows 10 required
- Experience in minicomputers utilizing database technologies, e.g., Hewlett-Packard, IBM RS6000, and UNIX
- Experience managing vendor
4
Skills For AM / DM Execution Field Services Resume
- Detail oriented and experienced in working with strict deadlines
- Demonstrated proficiency with Internet applications, including e-mail clients and web browsers
- Work experience as a Applications or Drilling Engineer
- Experience in a healthcare setting
- Experience in a desktop support position, including help desk and a microcomputer environment
- Experience with PC systems, related peripherals, common software programs, and Operating Systems
5
Skills For Director of Field Services Resume
- Experience and success in working with various delivery organizations to achieve deliverables
- Experience dealing with Automotive Dealer Owners, Dealer Principals, and General Managers for escalations, difficult situations, requests for concessions
- Experience in a management role focusing on management of projects and people
- Prioritize & Plan needed repairs by utilizing internal & external resources
- Technical & commercial knowledge of Well Drilling Program, Basic experience is needed
- Follow the FP revision process, implementing valid procedure recommendations from Field Execution teams
- Experience in an environment working directly in customer support
6
Skills For Senior Manager, Biodevice Field Services Resume
- Multi-task and support multiple customers, prioritize tasks and deliver against deadlines
- Experience with Service Desk tool suites
- Work with the regional and global BU teams to ensure alignment on strategy, priorities and offers
- Build and develop strong relationships with external and internal customers
- Experience as a Lead Installer for Dealertrack DMS and involved in onsite technical installations
7
Skills For Manager Field Services Resume
- Experience in field service of medical devices, aerospace or other highly regulated environment
- Valid unimpaired drivers’ license
- Current or past professional experience in the EMS JCI Platform
- Experience with the operation, control, and maintenance of HVACAR systems
- Exceptionally organized and able to prioritize tasks and manage of large amounts of information accurately and in a timely fashion
- Four to nine (4-9) years of related experience in information systems
- Valid DoD 8570: A+ce Certification (could accept Network +ce, Security +ce, or CISSP)
- Experience in a direct support help desk environment
8
Skills For Field Services Leader Resume
- Experience in network and systems administration
- Experience in leadership in an information technology support organization
- Experience in professional video production
- Works closely with Customer Care and Service Delivery to ensure the best possible client experience
- Experience working on medical devices
- Reduces costs, streamlines repair operations, and ensures an improved client experience
- A valid state-issued Driver’s License is required
- + Good physical health
- Oilfield operational experience
9
Skills For Lead Lmdw Field Services Resume
- Experience with remote operations services
- Related experience in a technology field/environment
- Customer service and computer-based experience
- Video Conference environment experience
- Experience with Telco dial tone and circuits
10
Skills For Field Services Director Resume
- Experience in the supervision of geographically dispersed team
- Apple devices/environment experience
- Field service operations experience (required)
- 1 Provide excellent technical and customer support
- 1 Provide effective technical and customer support
- Experience with troubleshooting Windows-based laptops and desktops
- Experience with troubleshooting wireless connectivity for end-user devices
- Experience with general desk-side (onsite) support of end-user devices
- Experience with Meraki switches and admin tools
List of Typical Responsibilities For a Field Services Resume
1
Responsibilities For Field Services Specialist Resume
- Coach Field service technicians and service coordinators to enhance skills / job performance
- Perform repairs to board level using various test fixtures, test equipment, and tools on products using test procedures for validation
- Experience with WAN/LAN technologies
- Fast response time to high-priority LMDW requests and incidents
- Seek cost effective solutions to technology issues
- Assist Field Services Team Leads with effort prioritization
2
Responsibilities For Field Services Rep Resume
- Takes responsibility for field services daily operations and the Information Systems & Technology customer support experience
- Experience in computer operations
- Resource supervisory experience
- Identifying, implementing, and documenting measures to simplify and standardize Field Services procedures and practices across the company
- Capable of diagnosing issues and repairing video, imaging, and IT systems within the healthcare space
3
Responsibilities For Manager, Field Services Resume
- Customer Service Management, Project Management, Understanding of Microsoft networking computing environment
- Interface with engineering for purposes of evaluating and improving product lines
- Ensure that field services techs are compliant with reporting requirements and standard operating procedures
- Develop and or optimize the management, tracking and reporting of all field work activities
- In a computer related technical support or customer service role with various out sourcing and services offerings, pricing and delivery structures
4
Responsibilities For AM / DM Execution Field Services Resume
- Patrols assigned area and issues citations or warnings to vehicles including bicycles, in violation of university parking regulations
- Directs vehicles to proper parking areas and enforces parking restrictions for special or athletic events
- Meet with hospital managers, procurement managers, clients and funders groups to assist with technical queries regarding navigation products
- Assist with training programs for clients and all relevant parties
- Performance review metrics include the following
- Complete staging / integration services of IT hardware as needed
- Extensive driving required in personal vechical
5
Responsibilities For Director of Field Services Resume
- 5 Monitor ServiceNow tickets, ensuring SLAs are met and tickets are resolved in a timely manner
- Preventive maintenance at site locations according specified guide lines
- Installation and commissioning of new equipment at site locations
- Works according the Health and Safety regulations as stated by law and internal company rules
- Ensure that the sub-contractors installation staff works according to instructions given by Ericsson
- Coordinates resolution of issues of the highest level of complexity, ensuring complete follow-through, documentation, and resolution
- Analyzes effort and duration of tasks, resolution management, and documentation according to standards
- Knowledge of processes/best practices and the ability to apply them when solving problems
6
Responsibilities For Senior Manager, Biodevice Field Services Resume
- Responsible for business development and department growth through marketing and customer service
- Use appropriate materials and equipment to complete assigned work according to specifications, instructions, and established procedures
- Reconcile time records with bi-weekly payroll report that is to be submitted to Payroll Department for processing
- Perform work in accordance with sound safety practices, including Associa BC's OHS policy
- Proficient in Windows Operating systems and MS office applications
7
Responsibilities For Manager Field Services Resume
- In the possession of driving license B
- Perform and train client team members in the operation, troubleshooting, and analysis of mechanical/electrical systems and automated controls
- Perform audits of facilities, make recommendations for optimizing energy use and asset efficiency
- Directs internal and external solution providers in the delivery of the following Field services solutions
- Successfully execute continuous improvement and change initiatives resulting in improved field service productivity
- Provide direction, training, and customer centric resolutions to product support and field technicians
- Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation)
8
Responsibilities For Field Services Leader Resume
- Participate in the design and review of Windows operating systems and Windows application deployments on the workstations
- Understands OSI network layer model and the application to minor network troubleshooting
- Ensure that Windows-based workstations comply with established policies, standards, licensing agreements, and configuration guidelines
- Develop and maintain systems documentation for educating end users and new IT staff. Provide regular contributions to team knowledge base
- Perform equipment moves including desktop computers, printers, scanners and copiers (40+ pounds)
- Perform routine data-cabling in network feed closets
- Provide telecommunications support, including variety of mobile devices
- Enter work orders into support ticketing system
9
Responsibilities For Lead Lmdw Field Services Resume
- Regularly follows up with customers while, and after, resolving issues
- Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices
- Login and confirm SAP application functioning in different locations throughout the plant
- Thorough understanding of connectivity of devices to LAN and WAN
- The ability to understand complex repair processes and develop into training for Field Engineers and customers
- Performs well when working alone, but also able to work in a team
- Is capable to work under pressure to reach challenging targets
- Result oriented, responsible, service minded, flexible, taking initiatives
- Is capable and willing to perform consignation services
10
Responsibilities For Field Services Director Resume
- No 9 to 5 mentality, able and willing to work overtime when needed
- Concepts of networking fundamentals
- Assists with training new staff in field operations and equipment usage
- Manage the Stock Check employees day to day activities. Provide leadership and ensure compliance to policies and procedures
- Drive continuous improvement to existing processes and build network to leverage best practices from other GE Capital platforms (e.g. coaching, mentoring, empowering)
- Exposure to popular end-user applications such as; Microsoft Office, Outlook, Chrome, Firefox etc
- Aptitude to multi task
- Fluency in Portuguese and English is essential
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