Field Services Representative Resume Sample
Henderson Robel
445 Russ Run,
Phoenix,
AZ
+1 (555) 515 8253
Work Experience
Senior Field Services Representative
12/2017
-
PRESENT
Chicago, IL
- Provide field service engineering, technical assistance, scheduling and sales support direction to FSR’s and customers in areas of installation, testing, start-up, maintenance, repair, training and modification of electrical power distribution equipment
- Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards
- Operate hand held equipment and computers.
- Perform appropriate testing to confirm system functionality according to manufacturer’s specifications
- Provide testing and validation support to the manufacturer’s organization, as applicable
- Assist IAS Customer Care with customers’ Self Service Machine (SSM) faults or malfunctions
- Non-traditional schedule including evenings and weekend hours
- Comprehensive benefits package effective the first day of employment (Medical/Dental/Vision/401k)
- Laptop computer and handheld device used to communicate with online database for testing, receiving and closing job tasks
Field Services Representative
12/2011
-
09/2017
Chicago, IL
- Weeks paid training program near Tampa, Florida - temporary lodging and transportation provided
- Represent TLG brands within top account retail stores regionally and nationally
- Support sales via product training and visual merchandising
- Support TLG owned outlet retail stores
- Perform roofing site inspections as directed
- Performing and completing roof inspections as assigned and directed
- Deliver all aspects of the agreed contract including sampling, testing, reporting and consulting directly with the customer. Ensure they work in a safe manner at all times when delivering company objectives and comply with internal, legislative and customer EHS requirements and policies
- Apply the company Legionella policy for customers who have qualifying water systems
- To act at all times in compliance with the GE Spirit and Letter policies when maintaining and developing relationships with customers
Field Services Representative, Midlands
08/2006
-
07/2011
Philadelphia, PA
- Advise customers on best practice, new services and upgrade opportunities
- Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio
- Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
- Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc)
- Perform basic audits of customer’s electrical systems and equipment
- Get signature from customer for acceptance after the execution of the on-site work
- Is in permanent relation with his planner/coordinator for smooth execution of his intervention
Education
University of New Mexico Valencia Campus
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Excellent communication (both verbal and written), customer service and phone skills, organizational, grammar, and spelling skills are essential
- Developed interpersonal and communications skills, including the ability to interact effectively with people of a different culture
- Laboratory testing experience and experience working in a refinery
- Strong PLC, SCADA and HMI knowledge and control systems experience
- Testing, maintenance and/or upgrade experience in some or all of the following areas is a requirement
- Experience in performing power quality measurements, troubleshooting, and analysis
- Maintain overall customer satisfaction, including a strong emphasis on contractual commitments regarding response time and system uptime
How to write Field Services Representative Resume
Field Services Representative role is responsible for english, payroll, retail, credit, training, database, shipping, reporting, manufacturing, design.
To write great resume for field services representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Services Representative Resume
The section contact information is important in your field services representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Services Representative Resume
The section work experience is an essential part of your field services representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field services representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field services representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Services Representative resume experience can include:
- Good English skills (Test Of English as Foreign Language) TOEFL 650 points or above
- Work effectively and diligently as an individual and team member to resolve complex faults
- C130J maintenance experience (US applicable). ‘Hands On’ repair experience and propulsion systems knowledge
- Working knowledge of- and troubleshooting experience with industry standard communication protocols such as Modbus, ModbusTCP, BacNet, Profibus
- Maintain company car and tools in good working order valued at $35-$45K. Ensure oil changes, tire rotation, etc.
- Strong knowledge of drilling operations
Education on a Field Services Representative Resume
Make sure to make education a priority on your field services representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field services representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Services Representative Resume
When listing skills on your field services representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field services representative skills:
- Effectively communicates reason for visit, documentation required, and follow up needed for approval
- Effectively communicate with customers internal and external
- Strong Technical writing and computer knowledge, fluency with Microsoft Office tools
- Experience in automation project execution and commissioning
- Experience with health and safety regulations, completing safety risk analysis reports and audits
- Previous related employment experience in the home building products/construction industry
List of Typical Experience For a Field Services Representative Resume
1
Experience For Dowty Field Services Representative Resume
- PLC troubleshooting & basic programming experience
- HMI/SCADA troubleshooting & basic configuration experience including basic graphical screen development/modification
- Low and medium voltage switchgear design familiarity and troubleshooting experience
- Coaches less experienced Field Services Reps as opportunities arise
- Strong knowledge of trade & technical terminology
- Strong knowledge of practices related to the selection of drill site locations and the construction of drill sites
- Strong knowledge of industry oil and gas practices
- Strong knowledge of state and federal environmental rules and regulations
- Perform a variety of functions including warehousing, packaging, shipping, and maintaining, repairing, and operating facilities and/or equipment
2
Experience For Senior Field Services Representative Resume
- Assist in on the job training and mentoring for new hires
- Serve as a role model example to new hires for delivering 100% customer satisfaction, technical excellence, & outstanding financial results
- 2) Support sales via product training and visual merchandising
- Onsite implementation and troubleshooting services for power monitoring system software and hardware
- Work scope includes both On-Wing and Off Wing repairs
- Perform preventive maintenance, repairs and installation at end user customer sites using approved Bayer documentation
- Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities in given territory
3
Experience For Field Services Representative, Midlands Resume
- Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys etc.
- Interacts with federal, state and local government officials regarding oil and gas operations
- Supervises the staking location of planned drill sites
- Monitors daily operations for the construction of drilling locations
- Knowledge of drilling operations
- Adept at interacting with customers and hospital staff
- 3) Support implementation of marketing plans in the field
4
Experience For AE Field Services Representative Resume
- Perform maintenance, troubleshooting, and repair of fielded systems
- Perform operations and maintenance, prepare materials for shipping
- Responsible for software diagnostics reporting and operator level maintenance of all systems
- Performs fiber optic repairs utilizing OTDR equipment and ribbon splicers
- Process program applications, perform accurate database entry, and assure all required supporting application documentation is provided
5
Experience For Lead Provider Field Services Representative Resume
- Manage the program’s submission tool, database, and all incoming calls
- Perform database queries; program data analysis; reporting
- Provide program event and training activity support
- Thorough knowledge of metal buildings and understanding of all functional areas
- Help resolve difficult/intermittent technical problems
- Be zone champion for new product launch support
6
Experience For Field Services Representative Resume
- Reviews and approves bids, services and invoices
- Coordinates and works closely with all disciplines within Chesapeake Energy
- Ensures compliance with all company and governmental safety regulations
- Knowledge of trade & technical terminology
- Knowledge of practices related to the selection of drill site locations and the construction of drill sites
- Knowledge of industry oil and gas practices
- Knowledge of state and federal environmental rules and regulations
- Provide on-site and remote field service support for customers, including system installation, commissioning and preventative / corrective maintenance for complex solar systems
- Perform Site Audits if necessary and needed to evaluate inverter/ System’s health status
7
Experience For Dowty Field Services Representative Resume
- Prepare and send service intervention reports
- Provide instructions related to product operation and maintenance, including both basic maintenance training at the customer site and advanced training provided if required
- Basic knowledge of practices related to the selection of drill site locations and the construction of drill sites
- Basic knowledge of industry oil and gas practices
- Basic knowledge of state and federal environmental rules and regulations
- Completes specialized tasks that frequently require the exchange of detailed technical or sensitive information
- Applies expertise as a specialist
8
Experience For Senior Field Services Representative Resume
- Uses judgement to identify when deviation from standard practice is required
- Read maps and route configuration
- Maintain record, reports and files
- Implement, maintain and support Quality initiatives
- Works independently guided by short-term objectives; work requires evaluation and discretion within defined standards
- Communicate with customers and hospital personnel professionally
- Communicate with management on a daily basis with regards to operational issues and/or improvements
- Keep up with fast pace environment
9
Experience For Field Services Representative, Midlands Resume
- Initiates or discontinues gas service at residences and businesses and reports any abnormal conditions
- Initiates gas service at residence/business at customer request
- Performs special reads and investigates problems
- 1) Represent European Footwear & Accessories brands within top account retail stores regionally and nationally
- Maintain inventory, prepare order quantities, track resupply activities
- Communicate with customers in person, electronically, or by telephone
10
Experience For AE Field Services Representative Resume
- Monitors, collects, and presents near-surface seismic data, coupled with topographical products, for geophysical analysis
- Investigate, troubleshoot, and resolve field installation problems on servers, network switches and ports
- Work directly with unit force protection cell to advise the command staff on unusual patterns of activity in the AOR in order to establish better situational awareness
- Monitor and gather intelligence information from measurement and signature intelligence data sets and preparing findings to formulate useful analysis
- Monitored R2TD systems and reported significant events to force protection cell
- Review invoices and model numbers for energy efficiency equipment installations
List of Typical Skills For a Field Services Representative Resume
1
Skills For Dowty Field Services Representative Resume
- Effectively manage the equipment installation in new stores and finish it on time; complete emergent maintenance tasks immediately and rapidly
- Good verbal and written competencies along with flexibility and good judgment
- Previous experience using programming tools such as SQL, Visual Basic, C/C++ and Cicode
- Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices
- Strong understanding of Bayer Radiology product suite
- Skilled in relating interpersonally with internal and external customers
2
Skills For Senior Field Services Representative Resume
- "Hands On" repair experience and propulsion systems knowledge
- Experience with military logistic / supply processes
- Record required data and leave effective information for personnel within the department and in other departments in the operation
- Demonstrate the Six for Success: Be trustworthy Commit to your team Listen to understand Serve your customer Prepare and plan and Deliver the result
- Service experience with power monitoring equipment and industrial and critical power applications
- Experience within the medical device logistics field and or the hospital environment
- Intermediate experience in MS Word, Excel, PowerPoint, and Access is essential
- Experience in protective relays
3
Skills For Field Services Representative, Midlands Resume
- Completing Commercial and Residential Roof inspections including
- Working proficiency with computers office equipment powered woodworking tools and hand tools
- Being a global thinker
- Completing timely reports for all completed inspections
- Plans driving route to maximize efficiency with each day beginning and ending at hospital
4
Skills For AE Field Services Representative Resume
- Provide customer support to field office personnel regarding contractor status, reporting requests, and response to general inquiries
- Provide product training for customers, and give them guidance about correct usage, reasonable ordering and inventory management
- Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites
- Open to relocating anywhere globally
- Through a scientific process, ensure correct product usage and achieve a high-standard result of cleaning and food safety control
- Monitor status of building progress at assigned customers to maintain proper field measurements and install lead times
- Prepare house file that includes listings of required cabinets and non-MBCI products and forward for order processing
5
Skills For Lead Provider Field Services Representative Resume
- Conduct minor troubleshooting and punch outs
- Read safety information and manufacturing data
- Maintain accurate accounting records for the department
- Interpret instructions furnished in written oral diagram scheduling and other forms
- Work well under pressure in time-critical situations and be productive and self-motivated during slow periods
- Work safely in several different environments including commercial and industrial spaces
- Knowledge of structured programming, communication techniques and protocols
- Commitment to safe working practices in accordance with health and safety, corporate values and strategies
- Partner with BSO operational team members to research and resolve data-related issues related to employee HR and payroll records
6
Skills For Field Services Representative Resume
- Interact with and engage with newly hired employees to ensure the successful completion of the on-boarding process resulting in a positive employee on-boarding experience
- Provide support for customer requirements to ensure timely payroll and billing as well as proper reconciliation between client and company systems
- Interact with and engage with newly hired employees to ensure the successful completion of the onboarding process resulting in a positive employee onboarding experience
- Maintenance experience on the C130J platform & R391 Propeller system
- C130J maintenance experience (US applicable)
7
Skills For Dowty Field Services Representative Resume
- Works cooperatively with hospital staff to achieve common goals. Takes direction from CHC HCRs and RS’
- Documents, updates, and scans evidence into PACE (Patient Advocacy at Change Healthcare System) based on daily contact with clients. Also maintains spreadsheet and mileage log daily and submits expense reports
- Reviews inbox for daily work queues, identifies missing evidence, and follows through to completion
- Follows up on a small dedicate caseload of selected clients
- Performs Deliveries/Pickups from State/Federal Agencies and routine trips to USPS
- Complete roof inspections as directed
- Provide service to store customers
- During every customer visit, complete food safety auditing, foreseeable equipment maintenance, supermarket staff training, and on-site product demonstrations, as well as inventory management and reasonable order recommendations
8
Skills For Senior Field Services Representative Resume
- Establish and maintain good relationships with store customers and operational support partners and promptly communicate any problems found during store service
- Provide prompt and positive feedback on their requirements to achieve customer satisfaction
- Through on-site research and in-depth knowledge of customer needs, be willing to discover new problems, actively work out and provide solutions through teamwork, which effectively solves customers’ problems, and improves customer satisfaction and trust towards Ecolab’s professional service
- Through value delivery and customized sales strategies, achieve assigned sales target and accomplish service to customers
- Through timely and considerate communication, achieve wide satisfaction among store customers at all levels
- Review and check services generated by CSR’s and Closure Coordinators for accuracy
- Work with CSR’s/Closure Coordinators to ensure 1 in 30 metrics are maintained and we do not hold up homeowner walks or closings
- Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation
9
Skills For Field Services Representative, Midlands Resume
- Communicate with site superintendent on field measure results and job completions
- Deliver and install parts as a follow-up to initial installation
- Calculate figures and amounts such as profits losses sums differences products quotients percentage area circumference volume field measurements
- Read the English language
- Eligible to obtain clearance and/or credentials required by Schneider Electric and customer, such as driving record, passports, homeland security clearance, criminal background, and credit checks
10
Skills For AE Field Services Representative Resume
- Familiarity with Programmable Logic Controllers (PLC)
- Positive attitude and able to form relationships
- Speak clearly and use appropriate grammar
- Read and interpret technical manuals and schematics with strong technical trade skills in areas such as, soldering, electrical installation and troubleshooting
- Demonstrated success in promoting field service programs, with past record of achieving sales/service objectives
- Proficiency with departmental tools such as, ServiceMax, SalesForce and CRM systems
List of Typical Responsibilities For a Field Services Representative Resume
1
Responsibilities For Dowty Field Services Representative Resume
- Indispensable service attitude, strong ethics, responsibility and integrity
- Keen understanding of Industrial communications protocols, standards, and configurations
- Comfortable executing in a global team
- Establish quantities, locate equipment specification sheets and verify that the projects meet program specifications
- Schedule and perform commercial inspections of equipment to verify compliance with the DTE Energy Efficiency Program for Business; travel up to 25% of the time is required
- Perform document quality control checks
- Provide administrative support to program lead and operations manager
- Maintain organized paper and electronic project files
- Educate distributors, dealers, contractors and customers about the program
2
Responsibilities For Senior Field Services Representative Resume
- Professionally and courteously interact with customers, Utility account managers and installation contractors to address questions or concerns about program application processes, application status, energy efficiency equipment specifications or Program Policies and Procedures
- Interact with customers to address questions or concerns about installed equipment or programmatic information
- Knowledge or ability to learn fundamentals of energy efficient equipment
- Willingness and ability to travel, up to 25% of the time (within the DTE service territory)
- Ability and willingness to relocate to Westhampton, New York after certification training and / or service multiple sites within the United States of America based on business needs and availability of assignment opportunities during training period
- Knowledge of basic math to add, subtract, multiply and divide and to perform the four operations with decimals and fractions
- Knowledge of and ability to use a personal computer and related software that meet department needs
- Hear and respond to internal and external inquiries
3
Responsibilities For Field Services Representative, Midlands Resume
- See objects at close range and to determine the distance and relationship between objects
- Be courteous to co-workers and customers, follow directions from supervisors and refrain from using abusive or profane language and behavior in the workplace
- Proactive, Self-starter – high energy levels
- Experience with programming and configuring SCADA software packages, PLC platforms, Microsoft Operating Systems, communication protocols and industrial networks
- Prepare, read and understand technical documentation
- Perform and make decisions in a stressful environment
4
Responsibilities For AE Field Services Representative Resume
- Focused on deliverables and project milestones
- Good experience (3~5 years) in service activities, particularly in the following field of equipment (in order of importance) : Monitoring systems PME, Power Scada, MV CBs and cubicles, LV CBs and switchboards, smart panels
- Customer focused mindset with strong listening capability, good balance between technical skills and emotional intelligence to achieve empathy with the customer
- Accountable, self-motivated and proactive, with its own criteria and ability to communicate and negotiate with contractors and specially with customers
- Curious and rigorous in his day to day work and with the safety requirements to work with electricity
5
Responsibilities For Lead Provider Field Services Representative Resume
- Services usually are performed at customer sites, factories, industrial facilities, Mines, Offshore Oil Processing Platforms, server rooms in Data Centers and similar environments. Software knowledge required
- Experience with Fiber Optic Cables to include splicing, repairs, and installation
- Field and/or erection experience
- Previous Quality Service experience
- Provide On-Site propeller maintenance inclusive of: repairs, modification and preventative maintenance
- Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends and climate
6
Responsibilities For Field Services Representative Resume
- Be responsible for reports, including: obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
- Possession of valid driver’s license and personal vehicle
- Relevant mechanical, electrical and/or power distribution service experience
- Have a valid U.S. driver’s license
- Working as a member of the local services team to provide efficient service delivery to all customers assigned
7
Responsibilities For Dowty Field Services Representative Resume
- Maintaining communications with customers to ensure proper resolution and follow-up
- Meeting the Health and Safety requirements and/or all other applicable regulatory requirements
- Perform troubleshooting, installation, maintenance and repair of customers' equipment
- Define problems collect data establish facts and draw conclusions
- Follow all company and customer site specific safety requirements, procedures, regulations, restrictions, etc
- Have a general geographical knowledge of company territory
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