Floor Supervisor Resume Sample
Arvel Altenwerth
37660 Ricky Mill,
Chicago,
IL
+1 (555) 974 5859
Work Experience
Executive Floor Supervisor
08/2017
-
PRESENT
Chicago, IL
- Assist in ensuring TH Customer Service program is being executed to standard
- Train, develop, and execute S.G.M. and TH Customer Service skills
- Customer Service passion demonstrated through service results and recognition
- Effectively trains, monitors and executes Direct Replenishment and Recovery process
- Adheres to Company Personal Appearance Standards to professionally represent the Tommy Hilfiger image
- Comprehensive knowledge of the English language in order to read BEO’s, set-up sheets and effectively communicate with guests and employees
- Age or above
- Supervise assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
- Supervise assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
Floor Supervisor
10/2013
-
02/2017
Philadelphia, PA
- Observes, evaluates, and rates players objectively and accurately in accordance with departmental policy
- Reconciles table accounting accurately and with integrity, and maintains card/dice and all gaming equipment
- Verifies the accuracy of all documents and ensures that all procedures are adhered to
- Maintains a clean and friendly environment and promotes and maintains the highest level of customer service to all guests while staying alert to their needs and responds effectively to guest inquiries
- Ensures that all guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner
- Notifies the Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected
- Enlist new players in Player’s Club
- Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Trains and coaches the staff
- Comply with Four Seasons’ Work Rules and Standards of Conduct
Assistant Floor Supervisor
01/2007
-
05/2013
Phoenix, AZ
- Provide ideas and suggestions for new products, services, technology and processes to ensure Beau Rivage’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Maintains knowledge of all games that they supervise and enforces all Beau Rivage procedures
- Supervises assigned staff to include: hiring recommendations that encompass MGM’s diversity commitment, training, coaching, performance feedback, recommending and administering discipline, and scheduling
- Prepares 90-day review of probationary subordinate team members. Administers counseling to subordinate team members as necessary and appropriate. Administers, either with or without the presence of a manager, disciplinary actions to subordinate team members, as necessary and appropriate, for violation of applicable rules, regulations, policies, and procedures
- Communicates all pertinent information in a timely and responsible manner
- Provide ideas and suggestions for new products, services, technology and processes to ensure MGM's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Monitors guest flow and notifies management when adjustments to open table games are needed
Education
Kent State University - Stark Campus
2003 - 2007
School's Degree in Business
Professional Skills
- Strong attention to detail, organizational skills, multi-tasking skills, and time management
- Team-oriented with excellent organizational skills
- Coach your crew – Use strong communication skills to emphasize brand direction and share product knowledge on the season’s current trends
- Good planning and organizational skills with a sense of priority for deadlines and attention to detail
- Progressively responsible experience working in the food service industry or an equivalent combination of relevant education and experience
- Ensures all employees have received adequate machine specific safety training prior to operate equipment
- Plan, prioritize and organize the work of others, determine priorities, meet deadlines and work under pressure and stress
How to write Floor Supervisor Resume
Floor Supervisor role is responsible for basic, events, customer, leadership, manufacturing, retail, credit, training, security, payroll.
To write great resume for floor supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Floor Supervisor Resume
The section contact information is important in your floor supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Floor Supervisor Resume
The section work experience is an essential part of your floor supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous floor supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular floor supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Floor Supervisor resume experience can include:
- Interfaces with multiple departments such as sales, scheduling, inbound and outbound logistics and other manufacturing teams to ensure production dates and delivery times are achieved
- Exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel
- Understanding and/or experience of Luxury customer service would be desirable
- Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, and adhering to guest requests
- Previous experience working in a similar resort setting.
- Experience of managing a team in a fashion environment
Education on a Floor Supervisor Resume
Make sure to make education a priority on your floor supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your floor supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Floor Supervisor Resume
When listing skills on your floor supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical floor supervisor skills:
- Retail or service-oriented experience and/or training; or equivalent combination of education and experience
- Basic mathematical skills are used occasionally
- Safety conscious and interpersonal skills
- Effectively supervise that sales floor to ensure customer / associate awareness at all times
- Experience leading, directing, and/or training staff
- Stand alone Kids store, looking for Children's clothing experience
List of Typical Experience For a Floor Supervisor Resume
1
Experience For Table Games Floor Supervisor Resume
- Providing superior customer service as well as an engaging and professional guest experience
- Good knowledge of the company, the brand, and the store they are applying for
- Experience in dealing multiple games at a major casino property or its equivalent
- Have previous hotel and preferably Housekeeping experience
- Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations
2
Experience For Poker Floor Supervisor Resume
- Ensure customer service in the #1 priority
- Demonstrate teamwork and lead by example within store
- Ensure all china, glass and silver is in excellent condition and is maintained at all times
- 6 months management experience
- Table games experience required
- Two (2) years of previous experience in similar Supervisory or Management role
3
Experience For Floor Supervisor Table Games Resume
- Previous hotel management experience
- Experience as a Poker Dealer or Supervisor
- Receiving and processing shipments and transfers
- Responsibilities include training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Responsible for monitoring all procedures governing the opening & closing of games, and shift changes
- Assist with training, monitoring and executing Direct Replenishment and Recovery process
4
Experience For Vans Floor Supervisor Resume
- Are flexible in working different shifts (morning and evening), which makes your job even more diverse
- Assists in routine inventory taking of supplies and operating equipment
- To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety
- To handle Guest concerns and react quickly, logging and notifying the proper areas
- Responsible for knowing all policies and procedures of the specific table game he/she is supervising
- Responsible for handling guest requests, including information, markers and comps. Ensure accuracy of all monetary transactions
5
Experience For Zara Mall of Now Hiring for Floor Supervisor Resume
- Supervises the performance of personnel to ensure efficient gaming operations during a shift
- Maintains elevated store presentation by training and overseeing standards as defined by brand standards and company directives with an eye for detail
- Store opening and closing
- Assists in general department administration Handles "Do Not Disturb" rooms according to Hotel policy
- Follow New York State Gaming Commission regulations and procedures
- Responsible for maintaining table game signage. Replace old signs and create new ones per the request of Poker Tournament personnel
- Responsible for specific table games scheduling for dealers
- Responsible for maintaining a high level of dealer performance and productivity
- Adjust personal schedule and be prepared to work afternoon to evening hours and week-ends to ensure proper security supervision for all types of events
6
Experience For Administrative Asistant / Floor Supervisor Resume
- Maintain a positive attitude at all times, supporting the policies of Senior Management of the casino as well as Senior Management of Ameristar Casino, Inc
- Responsible for opening shift when requested
- Assists in handing out control of keys and work sheets to room attendants and public area cleaners
- Ensures room attendants have relevant guest supplies and cleaning supplies
- Conducts and records training to room attendants as required
- Responsible for the cleanliness and maintenance of guest room and surrounding areas, and for guest services on the guest floors
- Ensures grooming, appearance and conduct standards of the staff are properly
- Recognizes dealers and other employees for exemplary service to internal and external guests using company programs
7
Experience For Floor Supervisor AM Resume
- To communicate with the management team on a daily basis with information regarding personnel, product, and procedures
- Assists scheduling production, balances workloads between teams or work areas, and
- Checks material and finish product to ensure quality and meeting customer specifications
- Create a credible, authentic outfitting environment that is the community connection to the
- Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays
- Assists in making business decisions based on current sell-through strategies
- Responsible for training of all Room Attendants
- Ensure Room Attendant is working at all times and that Room Attendants are fully equipped with the supplies that they need to take care of the Guest
8
Experience For Maintenance Floor Supervisor Resume
- Complete any special assignment, directed by the Housekeeping Manager or the Director of Services promptly
- Human Resource Management: Under the direction of the Store Manager, assists in supervising and
- Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel
- When standards have been missed, bring employee back to room to correct the deficiency
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees
- Flexibility and problem-solving ability
9
Experience For Vans Floor Supervisor Outlets Resume
- Possess complete knowledge and enforcement of all food and beverage menus – including ingredients, preparation methods, and presentation
- Inspect both vacant & stay over guest rooms including VIP arrivals for maintenance and cleanliness
- Thorough knowledge of at least three of the following table games: Craps, Roulette, Baccarat and Blackjack
- Computer proficiency working with software to include Internet MS Word, and Outlook
- Responsible for distribution of current sales order and bills of material to production leads
- Works closely with the Manufacturing Engineering and PDI departments to design and develop manufacturability improvements and tools to simplify assembly processes and improve safe working conditions
10
Experience For Assistant Floor Supervisor Resume
- Inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet
- Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response
- Attends to guest and internal customers’ calls and coordinates with concerned departments to ensure timely and efficient service delivery
- Ensures Maids Pantries are kept clean and tidy
- Ensures follow up on maintenance requirements in the areas assigned
List of Typical Skills For a Floor Supervisor Resume
1
Skills For Table Games Floor Supervisor Resume
- Effectively work independently or as part of a team
- Previous experience working in a similar resort setting.
- Revious experience working in a similar resort setting
- Strong knowledge of JDA warehousing software, Microsoft Office Suite, Gmail, AS400
- Operate all games in accordance with gaming laws, Title 31 and company policies
2
Skills For Poker Floor Supervisor Resume
- Previous experience in a housekeeping department for a luxury or ultra-luxury hotel
- Initiate and cultivate effective and efficient working relationships with business partners within Christie’s
- Housekeeping supervisory experience
- Experience working with major Poker events and high profile Poker players
- Experience dealing multiple games
3
Skills For Floor Supervisor Table Games Resume
- Previous high volume/high end guest service experience
- Operate all aspects of Poker Watch software
- Related work experience in a corporate security environment
- Proven background and aptitude in exceptional customer service
- Customer service experience, preferably in retail
- Supervisory experience, preferably in retail
- To ensure Room Attendants are informed daily about priorities in their section
- Recommend changes to operation procedures to enhance overall effectiveness
- Able to set priorities for your section
4
Skills For Vans Floor Supervisor Resume
- Experience in the casino
- Provides excellent customer service to internal and external guests & resolve any issues/concerns
- Good Knowledge of the company, the brand, and the store
- Previous experience in a Housekeeping department or equivalent
- At least four (4) years of Poker Operations experience
- Monitoring and enforcing all procedures relating to gaming
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork
- Verifying all gaming equipment is place in its designated area at the end of the gaming day
5
Skills For Zara Mall of Now Hiring for Floor Supervisor Resume
- Standing and/or moving about for long periods of time
- Working knowledge of the computer (MS Office, Web understanding)
- Notifying the shift manager of any needed repair/replacement of gaming equipment
- Conducting and/or attending departmental and company meetings
- Working knowledge of Microsoft Word, Excel & PowerPoint
- Working knowledge of C-Cure Alarm systems
- Monitoring games for fills and credits
- Working knowledge and ability to supervise assigned games
- Coaching Team: Provides coaching to the store team in the core areas of customer engagement and sales
6
Skills For Administrative Asistant / Floor Supervisor Resume
- Tracking player activity
- Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Supervises assigned staff to include: training, coaching, performance feedback, and recommending and administering discipline
- Frequently moving and lifting containers/product weighing up to 30 lbs and occasionally up to 50lbs
- Occasionally carrying, pushing, and pulling up to 5 lbs
- Frequent standing and walking for entire length of shift
- Utilize proper procedures for entering/cleaning a guest room
7
Skills For Floor Supervisor AM Resume
- Monitor activity at Poker tables to including seating issues, game decisions, guest disputes, and suspicious activity
- Assist in training and evaluating subordinate employees in a fair and equitable manner
- Friendly and outgoing with a passion for outfitting our customers
- Continue professional development of self and subordinates as well as assist all team members with career planning and coaching as needed
- Monitor pit and gaming equipment to ensure proper working order and conditions, and notify Casino Manager of needed repairs
- Maintain appropriate staffing levels using guidelines for utilization
- Familiar with scheduling and planning, inventory and stock control
- Completes customer ratings necessary to track pertinent gaming data relevant to patron’s gaming profiles
8
Skills For Maintenance Floor Supervisor Resume
- Ensure that every game is counted correctly at opening and closing
- Completes customer ratings necessary to track pertinent gaming data relevant to patrons¿ gaming profiles
- Ensures efficiency of Slot machines and related gaming equipment during assigned shift
- Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures
- Maintains compliance with all federal, state and local laws/regulations, including but not limited to gaming regulations, and company policies and procedures
- Participates in interviewing/auditions and makes hiring recommendations to management
- In absence of store management, responsible for processing post-void transactions, authorizing promotional discounts and employee sales
- Interested in Visual Merchandising and confidence in implementing guidelines
9
Skills For Vans Floor Supervisor Outlets Resume
- To work in the Housekeeping Coordinator’s office as required and supervise all the Housekeeping coordinator’s functions and tasks
- Build the perfect oasis – Hire and develop the best and brightest, building a collaborative team to drive key results
- Support your crew – Determine performance expectations through means of provide coaching and communication of company policies and procedures
- Constantly observing in order to protect the integrity of the game
- Frequently walking distances up to 1000 ft., between various areas of casino floor
- Create a relaxed destination – Execute merchandising and visual standards appropriately to take our guest someplace great
- Set the course – Determine performance expectations, provide coaching, and design internal growth programs
- Onboard your crew – Hire and develop the best and brightest, building a collaborative team to drive key results
- Monitor the time clock when clocking employees in and out
10
Skills For Assistant Floor Supervisor Resume
- Issue and retrieve all master keys, beepers, and two-way radios at the beginning and end of each shift
- Issues and retrieves all master keys, beepers, and two-way radios at the beginning and the end of each shift
- Ensure adherence to Nevada Gaming Control Board and Title 31 regulations
- Verify guest play time and assists in issuing comps
- Assist in seating guests in games
- Energetic and capable of standing long hours
- Verify all bankrolls from previous shifts to ensure accuracy and maintain proper bankroll levels to accommodate existing or anticipated play
- Qualify and educate the customer, supporting the sale with the appropriate add-ons
List of Typical Responsibilities For a Floor Supervisor Resume
1
Responsibilities For Table Games Floor Supervisor Resume
- Maintain strong internal links to ensure implementation of best cleaning practice
- A strong commitment to customer service and teamwork
- Table games experience
- Previous experience with casino computer programs
- Evaluating the security vendor’s ability to provide appropriately trained officers to Christie’s
- Implement and deliver a structured cleaning plan on your floor (including regular spring cleaning, hotspots etc.)
- Human Resource Management: Under the direction of the Store Manager, assists in supervising and coaching a high-performing
2
Responsibilities For Poker Floor Supervisor Resume
- Assists with maintaining payroll within established guidelines as outlined by their Store Manager
- Maintain department presentation and sales performance by upholding company and/or store direction and guidelines
- Greet players and maintains the list for seating them into the Poker games
- Thorough knowledge of Internal Controls, title 31 and Louisiana Gaming Regulations
- Learn and champion Housekeeping SOP's, daily and brand standards
- Thrives in a fast-paced, ever-changing retail environment
- To supervise all Housekeeping areas
- Maintain records, including repairs needed, lost and found items, and quality of work completed by employees
3
Responsibilities For Floor Supervisor Table Games Resume
- Table Game Knowledge: The ability to learn and obtain a working knowledge to supervise multiple games
- Understand and create awareness of the factors to impact sales volume
- Passion for product and the fashion industry with an eye for detail
- SAP/ Mercury systems knowledge desirable
- Driven to lead by example
- Maintain a professional approach in a fast paced pressurised environment
- Lead and supervise store sales associates. Provide guidance and direction to associates to ensure efficient floor operations, customer service, coverage and execution of visual standards
4
Responsibilities For Vans Floor Supervisor Resume
- Build strong sales and service relationships with customers through inspiring and motivating the team into action. Set the tone, pace, and consistently model key sales and service behaviors with every team member creating an optimal guest purchase experience
- Train sales associates and perform store procedures including cash register transactions, product flow procedures and visual standards. Ensure that all sales associates are aware of and follow company policies and procedures. Maintain a high level of accuracy with register transactions
- Uphold customer service and training standards in the store. Exemplify and model excellence in customer service responsibilities. Identify and communicate training needs to management
- Speak to local and big picture company goals and initiatives
- Empower and lead a team
- Actively on selling floor to enhance the Burberry Experience and ensure customers are taken through the appropriate touch points of the Burberry Experience during their customer journey
- Ensures that the Slot department adheres to all Title 31 regulations during the Supervisor’s assigned shift
- Supervise assigned operational functions of the Poker Room consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
5
Responsibilities For Zara Mall of Now Hiring for Floor Supervisor Resume
- Supervise and coach team members’ performance toward achieving exceptional guest service
- Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
- Review all Fairmont Gold reservations to ensure requests are met
- Train all Fairmont Gold Attendants
- Monitor guest service Agent to ensure Swiss Circle members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
- Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and
6
Responsibilities For Administrative Asistant / Floor Supervisor Resume
- Supervise the delivery and measurement of guest service that is consistent with the company’s core service standards and brand attributes
- Achieve and exceed individual sales goals and support those of the team
- Develop and implement strategies for client retention and new client acquisition
- Maintain an expertise in product knowledge and trends; communicate knowledge to all associates
- Flexibility to work a retail schedule which includes evenings, weekends, and holidays
- Lift up to 50 pounds of merchandise
- Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, Powerpoint, Outlook)
7
Responsibilities For Floor Supervisor AM Resume
- Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence
- Make determining decisions on airworthiness and quality. Work closely with quality control to ensure all maintenance is being performed to the highest standards
- Prior experience in the casino
- Monitors games and maintain appropriate game pace
- Supervise assigned operational functions of the Poker Tournament consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
- Supervision of the Tournament Poker Dealers
- Explains games and procedures, and assists the guests with any necessary requests
- Solicits feedback from employees and ideas and suggestions from guests for new products, services, technology and processes to ensure MGM National Harbor’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Resolve guest and employee complaints, escalate to Tournament Manager if needed
8
Responsibilities For Maintenance Floor Supervisor Resume
- Floor Supervisor Tournament- 11
- Amicably resolves guest related problems in a fast paced environment
- Ensure the protection of guest’s rewards and credit lines
- Responsible for compliance regulations and Federal CTR regulations
- Maintain confidentiality of all Golden Nugget proprietary information including business processes, customer lists, marketing plans and any other confidential information
- Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity, performance and morale. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns or observations
- Effectively perform responsibilities with limited supervision
- Provide exemplary customer service skills to all clients, company personnel, visitors and vendors
- Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations
9
Responsibilities For Vans Floor Supervisor Outlets Resume
- Distinguish winning/losing combinations and settle wagers accordingly, knowledge and ability to deal assigned game and supervise multiple games when need, perform basic math, skills, and providing constant interaction with guests and creating an environment that is an exceptionally enjoyable experience
- Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans
- To lead and keep a high level of motivation within the department. To guarantee the adequate induction and follow up on training for new members. To assist in the development and retention of an effective team
- To get involved in performance management of associates (e.g sickness/ absence, lateness, returns to work, etc.) To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens
- To ensure a high level of customer service is offered in the store. Monitor and support customer service action plans
- To solve and manage customer issues as they arise and refer to the senior management team when necessary. To support customer service with product knowledge and awareness of the following; - New arrivals. - Replenishment of best sellers. - Offering alternatives
- Conduct daily tours of galleries to ensure adherence by contract security officers to the company’s protocols and standards
- Oversight of contract security officer’s conformity to dress code, understanding and knowledge of their responsibilities, and adhering to Christie’s professional client conduct standards
10
Responsibilities For Assistant Floor Supervisor Resume
- Monitor contract security officer’s daily and weekly schedules to ensure all posts are covered and reliefs are provided and adjust accordingly
- Mentor security officers in areas that require improvement
- Conduct preliminary investigations into incidents and issues occurring during their tour of duty and presenting findings to Christie’s Security Team in a timely fashion
- Address Team Member questions and concerns; conduct internal investigations as needed
- Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship
- Train, coach, assess and review the job performance of subordinates
- Attend all regular departmental meetings as well as other related meetings
- Complete necessary reports in a timely manner to meet deadlines
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