Foreclosure Resume Sample
Mavis Pagac
24697 Keagan Meadow,
Dallas,
TX
+1 (555) 213 4213
Work Experience
Foreclosure Claims Specialist
12/2016
-
PRESENT
San Francisco, CA
- Where applicable and when performing the responsibilities of the job, employees are accountable to maintain compliance with CFPB, Investor, Insurer, Federal, State and Local regulations
- Ensure outside legal resources and vendors service mortgage loans that are in the foreclosure/bankruptcy stage in accordance with contractual, legal and regulatory requirements
- Utilize scorecards to monitor outside legal resources and vendor performance to ensure service level agreements (SLAs) are being met. Facilitate meetings with vendors to address performance issues as needed
- Remediate outside legal resources and vendor performance deficiencies that have been identified
- Ensure outside legal resources and vendors meet established timelines and report performance results
- Research and resolve issues escalated by outside legal resources and vendors. Facilitate resolution between business functions and the outside legal resources and vendors
- Support efforts to improve accuracy, operational efficiency and reduce expenses within the function
- Responsible for compiling monthly Recovery Bank Reports
Foreclosure Supervisor
02/2010
-
09/2016
Phoenix, AZ
- · Attend and participate in team meetings
- Transferring properties back to an investor and/or insurer upon foreclosure of the property
- Filing claims for loss with the investors/insurers to receive reimbursement funds after a loan is foreclosed
- Working with borrowers to transition out of being a homeowner. Offering relocation assistance when approved/allowed by investor/insurer guidelines
- Working with attorneys/trustees to evict borrowers who refuse to transition out of the property post-foreclosure
- Working with title companies, mortgage compliance managers, and property preservation companies to convey marketable title to the investor/insurer
- Ensure invoices are paid on-time to various vendors & keeping track of all invoices for claimable reimbursement by the investor/insurer
- Two (2) years college or work experience (or equivalent) in real estate/lending industry required
- Demonstrated ability to work with a variety of people (customers, co-workers) and in various situations keeping emotions under control
Foreclosure Assistant
12/2004
-
10/2009
Philadelphia, PA
- Perform a variety of tasks that require a high level of accuracy andproficiency with data input and payment
- Manage a team of Document Execution Specialists within established timelines ensuring Detailed, accurate
- · Review title reports for clearance and to assure all items are accounted for marketable title
- · Address inquiries from client, senior lien holders, claims departments, underwriting counsel, foreclosure attorneys and internal staff professionally and in a timely manner
- · Maintain open communication with management and client
- · Obtain releases and LOI’s for clients under agreed service level agreements
- · Resolve rejected curative issues
Education
Friends University
1998 - 2003
School's Degree in Finance
Professional Skills
- Strong critical thinking and problem solving skills are required
- Plans, organizes and uses time effectively and problem solving skills
- Proficient MS Office skill set; Excel skills
- · Proven customer service skills
- Computer skills and office equipment experience required
- Operation or default experience and/or customer service experience to include at least 6 months of foreclosure experience
- Communication skills: verbal & written
How to write Foreclosure Resume
Foreclosure role is responsible for microsoft, software, training, advanced, leadership, excel, design, credit, litigation, security.
To write great resume for foreclosure job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Foreclosure Resume
The section contact information is important in your foreclosure resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Foreclosure Resume
The section work experience is an essential part of your foreclosure resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous foreclosure responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular foreclosure position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Foreclosure resume experience can include:
- Strong analytical and interpersonal skills are also needed
- Advanced skills in Microsoft Office, with a focus on Excel and Word
- Two years mortgage banking/experience in foreclosure, bankruptcy and mortgage servicing
- Work cooperatively with and maintain effective working relationships with co-workers and managers
- Prioritize and complete multiple tasks within time constraints, paying particular attention to detail
- Experience of administrative work and customer service
Education on a Foreclosure Resume
Make sure to make education a priority on your foreclosure resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your foreclosure experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Foreclosure Resume
When listing skills on your foreclosure resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical foreclosure skills:
- Strong oral and written communication skills and good telephone etiquette
- Good data entry and typing skills and knowledgeable of filing systems
- Good decision-making skills; able to use discretion or independent judgment
- Skill in effective communication, resolving problems, and maintaining accurate and concise records
- Experience: 3+ years’ experience working with foreclosures in a servicing/collections environment
- Operation or default experience and customer service experience
List of Typical Experience For a Foreclosure Resume
1
Experience For Foreclosure Supervisor Resume
- Strong ability to direct, lead and motivate staff
- General familiarity and understanding of software utilized in day to day processing
- Manages performance assessments and makes personnel recommendations for performance improvements, training or educational needs
- Responsible for day to day processing of foreclosures
- Responsible for coordinating foreclosure auctions/sales in 6 core states
- Able to handle customers in a firm but fair and consistent manner
- Able to work within deadlines and under pressure
- Able to accept change, be it internal, market or regulatory
2
Experience For Foreclosure Business Analyst Resume
- Role focuses on administrative tasks to support the foreclosure process
- Reviews real property conveyance and encumbrance documents
- Searches and reviews bankruptcy matters per written procedure
- Establishes and maintains positive client/vendor relationships
- Coordinates and processes all mailings
- Inputs and updates data in spreadsheets and other programs to track all foreclosures
- Works on projects and tasks that are routine in nature and are typically large volume and state specific
- Complete foreclosure sales within established FNMA timeline schedules. Timely addresses low value properties, approve delinquent tax payments to avoid additional penalties and interests, and monitor proper foreclosure delays
- Provide leadership, support, motivation and knowledge of foreclosure laws
3
Experience For Foreclosure Claims Specialist Resume
- Meet department standards as they relate to daily productivity metrics
- Thorough knowledge of computer operations, as well as state and federal legal requirements with collections procedures, bankruptcies, foreclosure, and keeping abreast of current requirements and changing legislation
- Able to meet goals and deadlines in a fast-paced highly stressful environment
- Meet department attendance standards
- Manages hiring of processors and other support staff as necessary. Monitors the processors’ day-to-day hours of work, absences and vacations. Approves vacation schedule of processing staff
- Manager also coordinates with internal and external clients in order to prepare title product, ensure timely mailings of foreclosure notices and setup of foreclosure publishing’s
- Maintains the monthly departmental logs and reports and their accuracy. Helps create new reports and integrity checks where necessary to promote data integrity
4
Experience For Foreclosure Coordinator Resume
- Writes, revises and implements departmental and company procedures as required
- Reviews and initiates departmental correspondence as necessary
- Performs periodic data entry
- · Maintain open communication with internal staff, national attorneys, clients, management, etc
- · Be a contact for client issue escalation
- · Assists with the implementation of new clients
- · Addresses inquiries and feedback from clients, internal staff and asset management companies professionally and in a timely manner
5
Experience For Foreclosure Manager Resume
- Review and process checks for distribution and confirm data in internal systems are updated
- Knowledge of the Foreclosure process
- Actively participate in and identify world-class team members by participating on panel interviews and supporting Consumer Collections & Recovery’s new hire selection process
- Responsible for improving division performance results via the monitoring of account level work activity for assigned work group to ensure exceptional quality, customer service and adherence to the policies and procedures of the Consumer Collections & Recovery’s performance models and operating instructions
- One year of clerical work experience
- Removes obstacles in order to facilitate team’s success
6
Experience For Foreclosure Functional Coordinator Resume
- Review reports on delinquent loans for all state required documents (e.g. notices of intent to foreclose, state registries, mortgage documents, bankruptcies, note documents, truth in lending etc
- Gather appropriate documentation for assigned delinquent loans
- Review documentation in the Foreclosure Referral System to ensure all documentation and collection efforts were appropriate
- Approve mortgage loan foreclosure packets and forward to assigned foreclosure attorney
- The ability to multi-task and communicate with other departments as well as be a part of the team is required
- Respond to individual loan inquires via the HELOC Foreclosure mailbox
- Participates in third party service provider meetings
- Participate in the workflow analysis and procedure update processes within the HELOC Default area
- Provide responses for investor and internal audits
7
Experience For Post Foreclosure Manager Resume
- Efficiently manages a task-based workload task management and attorney follow-up that improves the financial performance of the foreclosure portfolio and reduces credit losses to the bank and investors
- General knowledge of computer software (i.e., Microsoft Office Word and/or Excel)
- Files conveyances and claims to all investors and insurers after foreclosure sales for reimbursement of foreclosure, loss mitigation and bankruptcy expenses; ensuring all claims are filed within required timeframes to avoid losses
- Coordinates evictions with the attorney office, local law enforcement and property preservation companies; coordinates property preservation and maintenance on vacant properties; coordinates “sale ready” conveyances on bank owned properties
- Participates in research required on post-foreclosure audits from investors and insurers; handles demand letters from HUD; requests reimbursement on property preservation billings which could include filing appeals; notifies investors of foreclosure sales; ensures EDI reporting is accurate to investors and insurers
- Provides reports to BOK that tracks BOK loans as well as other investors; notifies investor accounting department of Sheriff’s sales to ensure accurate reporting
- Basic knowledge of each state’s foreclosure laws
- Knowledge of investor and insurer’s guidelines including FNMA, FHLMC, BOk, FHA, VA, and RHS for filing claims, delinquent reporting, property maintenance and attorney’s fee schedule for each state
- Knowledge of mortgage loan documents
8
Experience For Loansphere Foreclosure Resume
- Basic knowledge of legal terminology
- Balance credits and debits and account for expenses from foreclosure and bankruptcy
- Create and manage strategies to meet performance goals, company initiatives, client requirements and KPIs for Timeline area though a blend of internal process and management of external vendors
- Review and approve all foreclosure and bankruptcy referral recommendations and critical milestones (e.g. first legal, notice of sale, motion for relief, etc.) and ensure they meet departmental, agency and regulatory standards
- Superior knowledge of Agency guidelines related to Default Servicing, Collections, Loss Mitigation, Foreclosure and/ or Bankruptcy activities
9
Experience For Foreclosure Support Specialist Resume
- A thorough knowledge of the Bank’s policies and procedures, performance appraisals, counseling procedures, merit and promotion guidelines, and hire and termination procedures are required
- Typically has 1-3 years leadership experience
- · Practical work experience within real estate industry
- · 1 + years’ experience of administrative work and customer service
- Strong language ability
- Assist in the implementation of all aspects of the department’s policies, objectives, and initiatives
10
Experience For Foreclosure Assistant Resume
- Assist with the initiation and development of programs designed for the development and continued growth of the Department and its personnel
- Supervise and mentor the Foreclosure staff
- Produce and analyze reports that speak to team performance against goals and KPIs
- Ensure strict compliance to state and federal statutes and regulations
- Reduce loss exposure, as possible, to SLS and its investors
- Manage network of nationwide foreclosure attorneys. Ensure quality controls are in place to reduce risk of internal and or external audit findings
- Creates and maintains data in spreadsheets and other programs to track all foreclosures
- Enters and verifies information in proprietary software
- Enters and verifies information in Foreclosure Solution Application
List of Typical Skills For a Foreclosure Resume
1
Skills For Foreclosure Supervisor Resume
- Skill in preparing, analyzing, and managing reports
- Low level of independent judgment and discretion used in decision-making, depending on experience; escalates more complex issues for advice and resolution
- Experience managing and/or overseeing vendors
- Coaching or training experience
- Able to prioritize and complete multiple tasks within time constraints, paying particular attention to detail
2
Skills For Foreclosure Business Analyst Resume
- Skill in working at a fast-paced with a deadline oriented manager; Multi-tasker
- Skill in identifying potential problems such as impediments, pre and post foreclosure delays
- General supervision of work product, depending on experience
- Works independently with low supervision of work, depending on experience
- Demonstrates a sense of urgency and adheres to deadlines
3
Skills For Foreclosure Claims Specialist Resume
- Three or more years in administrative office experience
- Monitoring foreclosure attorneys and their quality of service. Supervising and coordinating activities of clerical support staff
- Carrying out management responsibilities in accordance with the company’s policies, applicable laws and the companies overall Guiding Philosophy
- Acting as a coach to the foreclosure department and motivating the group to achieve the desired results
- Performing hands-on training of all new hires in their charge
- Conducting periodic desk reviews and completing annual performance reviews
- Organizing workloads according to quantity of foreclosure files
- Assigning workloads to the foreclosure personnel for processing
- Writing letters or approving letters for use in the foreclosure department
4
Skills For Foreclosure Coordinator Resume
- Studying and standardizing procedures to improve efficiency of subordinates
- Interviewing and hiring new employees
- Rewarding and disciplining employees in accordance with the company’s policies and applicable laws
- Addressing complaints and resolving problems in accordance with the company’s policies and applicable laws
- Exhibiting a working knowledge of Microsoft Outlook/Word , Excel, Fiserv, Tempo and Business Objects
- Reviewing and responding to internal and external Quality Reviews
5
Skills For Foreclosure Manager Resume
- Working with confidential and proprietary information. Able to exercise discretion, confidentiality and sound judgment
- Managing Performance: The ability to take responsibility for one’s own performance
- Managing the day-to-day operations of the foreclosure department
- Assisting subordinates with foreclosure activities in difficult cases
- Carrying out supervisory responsibilities in accordance with the company’s policies and applicable laws
- Reviewing loans that are scheduled for foreclosure sale to ensure that they meet all applicable qualifications and requirements, etc.
- Using FAST Application, causes title reports to be created and distributed
6
Skills For Foreclosure Functional Coordinator Resume
- Manage foreclosure team including scheduling, hiring, training, and completing performance evaluations
- Communicates with owners, vendors and clients regarding foreclosure matters, answering questions and providing information
- Directs sufficient training and cross training to ensure adequate personnel back up for all processing
- Work under pressure, manage challenging customer interactions, and remain flexible to changing schedules and demands
- Understand and focus on the clients’ needs while establishing credibility and building relationships with clients
- Receives and credits claim funds to appropriate loans and finalizes claims process by writing off non-claimable losses and clearing various balances on loans
7
Skills For Post Foreclosure Manager Resume
- Ensures adequate staffing, training and development of all staff members is in plac
- Responsible for coordinating and processing all mailings
- Responsible for assisting in the day to day processing of foreclosures
- Work with clients, addressing their inquiries and receiving feedback from the clients
- Knowledge of default mortgage servicing including knowledge of foreclosure, default support or bankruptcy processes
- Maintain an awareness of all policies, procedures, practices, laws, regulations and rulings governing real estate default and collections related activities
- Knowledge of FHA liquidation claim filing requirements
8
Skills For Loansphere Foreclosure Resume
- Knowledge of chain of title, security deed/note endorsement components and general understanding of loan documents
- Efficiently identify and work with the Corporate Advance screens in the Black Knight operating system
- Supervise obtaining of documents required to file 1st Legal
- · Working knowledge of foreclosure proceedings and ability to read/understand foreclosure reports
- Develop and maintain company policy and procedures, focusing on compliance and risk management for the Timeline Management areas
- Stay current with new state specific and federal laws and processes with regard to Bankruptcy and Foreclosure processing
- Knowledge of personal computers including Microsoft Windows, Word for Windows, Excel and Lotus Notes essential
9
Skills For Foreclosure Support Specialist Resume
- Reviews and gathers information relating to foreclosure documentation
- Orders and reviews title reports using multiple applications
- Work in a fast paced environment and thrives to meet demanding deadlines & tasks
- Is the primary trainer of processing staff’s day-to-day functions
- Monitors the work of processors conducting daily, weekly, monthly, quality checks as necessary to promote efficiency of staff
- Directly supervising employees in the foreclosure department
- · Provides daily reporting of new orders and communicates with the business until on turn times
10
Skills For Foreclosure Assistant Resume
- Assist with setting up new clients
- Provide daily reporting of new national title orders
- Written Communication:The ability to express oneself clearly in business writing
- Clear all exceptions that would prevent a mortgage loan from moving to foreclosure
- Prepares and issues monthly report cards to vendors outlining their overall performance and level of compliance with LoanCare’s requirements
- Adheres to compliance with legal and/or regulatory requirements
- Displays proficiency in the technical components of the job
- Reasons analytically and recognizes and escalates issues
- Provides final approval to proceed with foreclosure litigation on accounts where all potential mitigation opportunities with borrower(s) have been exhausted
List of Typical Responsibilities For a Foreclosure Resume
1
Responsibilities For Foreclosure Supervisor Resume
- Prepares and files conveyances and claims to all investors and insurers after foreclosure sales for reimbursement of foreclosure, loss mitigation and bankruptcy expenses; ensuring all claims are filed within required timeframes to avoid losses
- Effectively track and follow up on open items
- Provides Quality Control Reviews and executes the attorney provided foreclosure documents to prepare foreclosure loans for sheriff’s sale
- Maintains and monitors vendor scorecards in LPS Desktop and LoanCare system while performing compliance reviews of vendors’ workflow materials to ensure accuracy
- Understands the importance of quality client service
2
Responsibilities For Foreclosure Business Analyst Resume
- Meet daily, weekly, and monthly output goals
- Demonstrated ability to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
- Proficient in MS Office with advanced Excel skills required
- Executes standard core job responsibilities with only minor variation
- Applies sound judgment and thinks critically about downstream impact of changes on processes and systems that impact department and Company policies and protocols
- Experience: 3+ years experience working with foreclosures in a servicing/collections environment
- Thorough knowledge of computer operations, as well as state and federal legal requirements with
- · Knowledge of real estate, title insurance industry, and vendor management
- Proficient in MS Office with an emphasis in excel
3
Responsibilities For Foreclosure Claims Specialist Resume
- Ensure escalation of operational or brand risks to senior management and/or compliance officer
- Review title reports for clearance and to assure all items are accounted for marketable title
- Address inquiries from client, senior lien holders, claims departments, underwriting counsel, foreclosure attorneys and internal staff professionally and in a timely manner
- Open national title orders
- Ensures policies, procedures and processes are communicated, understood and followed
- Coaches, teaches and motivates employees beyond job expertise
- Recruits and trains new employees
- Consistency in approach and methods
4
Responsibilities For Foreclosure Coordinator Resume
- Coaches and develops employees
- Looks beyond scope of job to see bigger picture
- Regularly communicates with staff
- Regularly assesses employee performance and provides feedback
- Sets clear expectations and holds employees accountable
- Proficient in Excel, Word and Outlook required
5
Responsibilities For Foreclosure Manager Resume
- Comply with Federal, State, Local laws and Regulatory guidance as well as HSBC's policies and procedures
- Ensure appropriate level of manager(s) are consulted on exception items or those with variance outside of assignment limits and/or standard process flows
- Knowledge of the various due diligence requirements of the GSEs, Insurers and Guarantors
- Support Foreclosure department with compiling documents for referrals, ordering appraisals, bid calculations, sale reporting, preparing accurate reinstatements and payoff figures
- Support Property Preservation department with bid submissions, complaints, code violations, re-conveyances, evictions, conveyance timeframes, and REOs
6
Responsibilities For Foreclosure Functional Coordinator Resume
- Support Claims department with submission and tracking of conveyance claims, demands, reconciliation, and monthly billing
- Execute policies at the direction of Manager and makes recommendations for improvements
- Supervise request for foreclosure chronologies to Law Firms
- Supervise team that completes detailed write-ups for uncontrollable verse controllable delays within the foreclosure timeline
- Measure progress through key performance indicators toward achievement of planned objectives for all areas of responsibility
- Read, analyze and interpret instructions and various types of written communication
7
Responsibilities For Post Foreclosure Manager Resume
- Effective present information and respond to questions from various people within an organization including executives, managers, peers, employees, and clients
- Strong reasoning ability. Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Interpret a variety of instructions presented in written, diagram or schedule form
- Consistent demonstration of accuracy and thoroughness
- Knowledge of Mortgage systems such as LoanServ, BKFS LoanSphere
- Fosters productive teamwork
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