Franchised Sales Manager Resume Sample
Hilda Lueilwitz
4007 Quigley Union,
Philadelphia,
PA
+1 (555) 437 4994
Work Experience
Franchised Sales Manager
09/2015
-
PRESENT
Dallas, TX
- Travel locally to conduct outside calls, promote the hotel and review competition
- Maintain high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Solicit assigned accounts to achieve or exceed budgeted revenues and improve performance in the marketplace
- Make sales appointments and cold calls to consistently prospect accounts for direct sales segments
- Regularly contact existing accounts based on the tracing frequencies of the Accounts Coverage Program
- Invite clients to the hotel for entertainment, lunches, tours and site inspections, etc
- Be familiar with all Aimbridge Hospitality sales policies and house rules
Franchised Sales Manager
10/2011
-
04/2015
Dallas, TX
- Attend monthly all-employee meetings and any other functions required by management
- Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals
- Coordinates group business
- Generates banquet event orders
- Pull through business and achieve revenue goals for all opportunities booking through group sales managers
- Partner with Area Sales to identify new group/catering business and achieve personal and hotel revenue goals
- Up-sell products and services, with the ability to bring the sale to closure
Education
Johnson & Wales University
2006 - 2011
Bachelor's Degree in Hospitality
Professional Skills
- The vast majority of time is spent interacting with decision makers, potential clients, guests and employees of the hotel, typically while standing up, sitting down or on the telephone
- Experience:Experience in sales, preferably hotel sales and/or Corporate MICE Experience Skills:Working knowledge of Sales, Marketing and/or Revenue Management
- A proven track record in cultivating business relationships and strong prospecting skills
- Superior Communication Skills (written & verbal, including phone skills)
- Demonstrates strong leadership, team, and communication skills
- Creative and proven prospecting skills with Sales Blitz experience and participation
- Exceptional organizational skills and supervisory skills
How to write Franchised Sales Manager Resume
Franchised Sales Manager role is responsible for business, computer, organizational, customer, microsoft, negotiating, leadership, interpersonal, research, analytical.
To write great resume for franchised sales manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Franchised Sales Manager Resume
The section contact information is important in your franchised sales manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Franchised Sales Manager Resume
The section work experience is an essential part of your franchised sales manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous franchised sales manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular franchised sales manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Franchised Sales Manager resume experience can include:
- Networks and prospects new and existing accounts while developing and maintaining excellent client relationships and overall CRM skills
- Strong analytical ability, negotiation skills and creative problem solving
- Possess strong sales and negotiation skills
- Strong leadership skills,
- Closing skills and creative selling abilities to close on business and negotiate contracts
- Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability
Education on a Franchised Sales Manager Resume
Make sure to make education a priority on your franchised sales manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your franchised sales manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Franchised Sales Manager Resume
When listing skills on your franchised sales manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical franchised sales manager skills:
- Strong overall sales skills and an ability to effectively negotiate and close business
- Strong and effective sales skills
- Time Management skills to utilize available time effectively and to attend to a broad range of activities
- Superior customer service delivery using excellent communication skills
- Strong communication , organization, problem-solving, follow-up and telephone skills,
- Excellent organizational and time management skills, able to multi-task
List of Typical Experience For a Franchised Sales Manager Resume
1
Experience For Franchised Sales Manager Resume
- Effectively service and grow existing accounts
- Knowledge, Skills, and Abilities (KSA)
- Design, develop and sell creative catered events. Use negotiating skills and creative selling abilities to close on business and negotiate contracts
- Prior Sales experience with track record of accomplishments is required
- Celebrate our culture of individualism, engagement, having fun and evolving Hotel EMC2 experience for every guest every time
- Strong solicitation and prospecting effort. Develop new corporate accounts Local & National accounts
2
Experience For Franchised Sales Manager Resume
- Proven prospecting and new business development abilities
- Operate within a team concept; willingness to cover for others when needed while meeting individual performance goals
- Experience in hotel sales & marketing industry
- Facilitates effective communication with other departments
- Related hospitality experience,
3
Experience For Franchised Sales Manager Resume
- Operate computer systems as required by the hotel,
- Organize multiple projects; manage and prioritize multiple tasks and meet deadlines,
- Valid drivers license from the appropriate state
- Drive for Results demonstrated in achievement of individual and property goals
- Hotel sales experience in a full service hotel
- One year of hospitality sales experience
4
Experience For Franchised Sales Manager Resume
- Previous CFRST Property experience required
- Previous hotel sales experience highly desired
- Sets day-today priorities to complete assigned responsibilities
- Supports the companys service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
- Two (2) Years Hotel Sales experience with Marriott recommended
- Develops strong rapport and builds business relationship with local customer base through sales and customer interviews
- Outside/direct hotels sales experience required
- To prepare weekly/monthly schedules and set priorities for each account
- Provide guests with information (i.e. loyalty programs, area attractions, restaurants, facility information, etc.) to enhance guest experience
5
Experience For Franchised Sales Manager Resume
- Previous Banquet/Food and Beverage Experience an asset
- Previous Sales experience and knowledge
- Assists in the preparation of the budget and ensures assigned area operates within cost constraints
- Maintains effective plan of correspondence
- Demonstrate ability to influence customers to close the deal
- Previous contacts and experience with Marriott is highly desirable
6
Experience For Franchised Sales Manager Resume
- Ensures effective communication of client needs from sales department to appropriate operational departments
- Hospitality or related industry experience required
- Relevant work experience in similar title and scope required
- Maintain a solid knowledge of occupancy trends and hotel availability in order to aid General Manager with yield management goals
- Maintain good rapport with clients. Work closely with other department to coordinate details, special requests and VIP packages
- Participating in sales meeting, pre-convention meetings, site visits, training and other sales-related meetings as required
- Assisting the Conference & Events team with converting business by taking pro-active sales actions
- Reading and writing abilities are utilized often in communicating with decision makers, potential clients or guests
- Maintaining relationships with business accounts and sourcing new business opportunities
7
Experience For Franchised Sales Manager Resume
- Developing social media, print, email, web, and television marketing platforms
- Supporting/Attending charitable/civic events that KHG sponsors
- Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention
- Participating in industry and civic organizations representing opportunities for future public relations and new business
- Walking and standing are often required. Ability to exert a well-paced mobility to conduct property tours and stand for up to 8 hours at tradeshows or events
- Representing and promoting the quality image of the company at every opportunity,
- Operating the supportive systems, Delphi and or CI/TY and any new systems that are created for this work area
- Directing solicitation calls to local business and prospective leads
8
Experience For Franchised Sales Manager Resume
- Soliciting and qualify potential new accounts
- Anything that contributes to a positive culture and the success of the hotel
- Maintaining CTA Certification
- Salvaging of accounts which threaten cancellation
- Converting Strategy to Tactics
- Understanding of revenue generation and profit/loss implications
9
Experience For Franchised Sales Manager Resume
- Making sure all meeting rooms are set up properly
- Utilizing Sales resources and systems to include Knowland, Hoovers, Jigsaw, etc
- Working knowledge of business software including Microsoft Office Suite, Google Apps, Delphi and various social media channels and CRM software
- Assist with Marketing Plan by gathering historical and competitive data, then setting goals and determining action plans to meet those goals
- Assist with developing and maintaining the business/marketing plan with VP of Sales and General Manager
10
Experience For Franchised Sales Manager Resume
- Assist in developing individual marketing strategies in assigned market areas in concert with annual marketing strategies
- Mathematical abilities, including basic math are utilized when making calculations regarding guest contracts, sales goals or revenue statistics
- Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market
- Responsible for the sales of all hotel services including: guest rooms, meetings and catering and dining options
- Provides coaching, mentoring and training to the sales team
- Basic understanding of marketing and advertising as it related to market segments
- Able to attend training when required according to the hotels training calendar
- Assist in developing Marketing Plan for following year
List of Typical Skills For a Franchised Sales Manager Resume
1
Skills For Franchised Sales Manager Resume
- Strong and effective communication skills (oral and written)
- Strong prospecting and negotiating skills
- Essential prior experience in the field of hospitality with specific experience in catering sales
- Excellent verbal and written communication skills - English proficiency
- Organizational skills including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
- Strong customer service skills to include problem-solving and complaint resolution
- Excellent leadership & guest service skills are required
2
Skills For Franchised Sales Manager Resume
- Highly effective communication skills to negotiate, coordinate and develop positive rapports with both internal and external customers
- Strong administrative skills and an ability to meet deadlines and work in fast paced and dynamic environment
- Intermediate to advanced computer skills (experience with Delphi and Agency360)
- Strong computer skills, proficient with MS Office (Word, Excel, Outlook, etc.),
- Excellent interpersonal and communication skills, complimented by professional maturity, and
- Be a self-starter with effective leadership skills
3
Skills For Franchised Sales Manager Resume
- Strives to improve your knowledge and skills in hotel sales/catering and any other related areas within the hotel business which are of interest
- Incredible relationship building skills with Internal and External Clients
- Computer skills to include word processing, spreadsheet, and familiarity with brand specific property
- Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail
- Participates in hotel selling skills program
- Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities
- Possession of a valid driver's license and evidence of self-insurability
- Prior hotel sales experience required
- Recent experience in Corporate/Extended Stay hotel sales experience
4
Skills For Franchised Sales Manager Resume
- Three to five years of Corporate Sales experience for highly successful proven Sales Manager
- Superior communication skills, (both oral and written)
- Resort experience, brand experience
- Communicate clearly and effectively with guests, co-workers and managers
- To effectively manage Hoteligence through analysis, identification and targeting of new global corporate market opportunities
- Intermediate word processing and database skills
- Good understanding of the sales process and passion for business development through direct sales, with proven record of accomplishment for sales success
- Effectively train, coach and direct administrative assistant
- Exceptional communications skills in terms of the ability to negotiate, convince, sell and influence professionals and hotel guests
5
Skills For Franchised Sales Manager Resume
- Communicate effectively with public and other team members
- Polished appearance and demeanor, with exceptional verbal and written communication skills
- Work effectively as an independent contributor, and as a part of a collaborative team
- Superior guest and account relations skills
- Understand, interpret, and negotiate contractual sales language on behalf of hotel and effectively negotiate with customers
- Communicate effectively with all hotel departments to ensure sales arrangements are carried out as efficiently as possible
- Establish a solid client date base and develop excellent client relationships for the Hotel
6
Skills For Franchised Sales Manager Resume
- Communicate all group and function needs effectively to all other departments
- Brilliant written and verbal communication skills in English
- Prior experience in a sales manager position within the hospitality industry
- Effectively monitors market positions with assigned market(s)
- Providing excellent customer service within the daily service basics of the company
- Effective use of tracking activities, tracing future contact outreach efforts and logging lost business for future solicitation
- Prioritize own workload while applying hands-on support during business influx periods
- Solicit new and existing accounts to meet/exceed revenue goals through effective communication and prospecting
7
Skills For Franchised Sales Manager Resume
- Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales
- Partners with Management and/or Operations in providing a customer experience that exceeds the customers expectations
- Five years experience in selling to the professional market
- Have foster trust and co-operation amongst the team, colleagues and customers to create and sustain good working relationships
- At least two to three years experience in Sales & Marketing Field
- Communicate and develop an effective working relationship with fellow
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer expectations
8
Skills For Franchised Sales Manager Resume
- Ales and/or sales management experience
- Multi-task prioritizes, organize, delegate work and follow through
- Strong verbal and written communication with all levels of hotel staff and guests
- The skill to drive needed customer focused change immediately and rally the entire team to the cause
- Strong knowledge of various market segments to include corporate, association, incentive, SMERF and other vertical markets or combination thereof
- Experience in Hotel industry with knowledge of competitive markets considered definite asset
- Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved
- Review sales contracts as well as other key details such as room blocks, cut-off date, special concessions and attrition clauses and validate with clients
9
Skills For Franchised Sales Manager Resume
- Experience with Marriott CI TY or proficient with computers and software as required for job
- Prepares proposals and contracts that deliver excellent customer service combined with optimum hotel revenue
- Hospitality business transit or group sales experience
- Two years of hospitality business transit or group sales experience
- Sales experience in 4 hotel that has a significant group focus
- Marriott Hotel Sales Experience
- Group Hotel Sales experience
10
Skills For Franchised Sales Manager Resume
- In hospitality business transit or group sales experience
- Hotel sales experience required
- Experience with ISAC highly desired
- Relevant work experience in similar title and scope “ required
- Experience in similar size organizations - required
- Self motivated, displaying strong initiative and independent decision making
- Work closely with the management and sales team to develop an effective marketing plan
- One to Two years related hotel experience (sales, or sales management) and/or training
List of Typical Responsibilities For a Franchised Sales Manager Resume
1
Responsibilities For Franchised Sales Manager Resume
- Sound interpersonal and customer contact skills
- Hotel sales experience in a full service hotel
- Conduct an effective direct sales effort, achieving sales activity goals
- Executing and exceeding weekly sales call goals, teleprospecting calls, hotel site tours and cold call goals
- Develop positive working relationships with existing clients by anticipating needs acting promptly to rectify any problems
- Verifiable track record of success in fully qualifying all leads, overcoming objections, offering viable alternatives, and problem solving
- Ensures the sales call process is generating maximum profit for the hotel by implementing marketing strategies; analyzes trends and tracks results
- Implements national brand sales programs by developing relationships and fostering both field marketing and revenue management relationships
- Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations
2
Responsibilities For Franchised Sales Manager Resume
- Assist with making sales environment conducive to learning. Participate in associate functions, client and guest events, and community events
- Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented
- Have ongoing knowledge of the competition's product and current marketing strategies
- Achieve catering sales revenue goals and provide accurate forecasting information
- Resolve client and guest issues, including complaints and problems to ensure high quality of events and unwavering client/customer satisfaction
- Assists DOSM with determining annual revenue goals by market segment and assists with controlling costs
- And electronic scheduling and e-mail systems. Copy, fax and scanning
- Assist in the supervision of staff, strategic planning, goal setting, and other departmental activities
3
Responsibilities For Franchised Sales Manager Resume
- Assists in developing and executes projects for assigned market areas as stated in the hotel Marketing Plan to increase sales volume and profitability
- Revise sales and marketing guidelines, marketing procedures, and promotions manual when appropriate
- Generate new business through targeting new accounts for the hotels Meeting and Event spaces
- Greets guests and meeting groups in a warm, friendly manner and answers guest questions regarding the hotel and local area facilities/services
- Work closely with all hotel departments by communicating and coordinating all sales information
- Exhibit creative problem solving and strategizing
- Knowledge of the practices and procedures of the wedding, catering, and hospitality professions required
- Occasional carrying and lifting of files and office items up to 25 lbs
- Updates group information, including enforcing drop dates. Maintains, monitors and prepares group requirements
4
Responsibilities For Franchised Sales Manager Resume
- Participate in the preparation of the annual departmental operating budget, hotel marketing, business and financial plans
- Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc
- Fully qualify lodging opportunities to present the appropriate lodging product to serve their needs
- Able to use advanced computer systems (client tracking, hotel/room inventory control, forecasting tools)
- Conduct prospecting sales calls - average of 30 per week
- Qualify leads and prospects gained from teleprospecting, cold calls, sales blitzes and other lead sources
- Pro-actively pursue, organize and book sleeping rooms and room revenue for the hotel
- Qualify and grow existing accounts
- Confirm bookings, using availability, yield and rate guidelines approved by the Director of Sales, Director of Revenue and General Manager
5
Responsibilities For Franchised Sales Manager Resume
- Acquires referrals from existing accounts: Follows up on all leads within 24 hours of receipt in an effort to create new business for the resort
- Maximize revenue by up-selling packages and creative food and beverage. Develop menus which drive sales
- Participate in communication and networking events with professional organizations to maintain high visibility and promote sales
- Develop, execute and update action plans against existing and new target accounts to achieve and exceed sales quotas
- Genuine, welcoming, and attentive demeanor
- Answer guest questions regarding Residence Inn and local area facilities and services
- Type any correspondence necessary for meeting notes, sales contracts, etc. as directed
- Answer department and staff meeting; prepare and distribute minutes
- Responsible for knowing hotel emergency procedures
6
Responsibilities For Franchised Sales Manager Resume
- A passion for service; responsible for delivering personalized, above and beyond
- Recommends and takes appropriate action to maximize sales during high and low season
- Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities
- Participates in solving problems with other departments as required related to business booked on the property
- Ensures a clean & professional work environment by continuously monitoring both staff appearance & behavior and cleanliness of the work stations/area
- Participate in Manager on Duty coverage program requiring possible weekend stay-over
- Know your competitors business and ensure hotel is receiving its fair share
- Attend any brand required training as well as other meetings requested by the Director of Sales and General Manager
- Responsible for knowing respective hotels’ emergency procedures
7
Responsibilities For Franchised Sales Manager Resume
- Solicit, confirm and coordinate social group room and catering sales
- Direct the sales effort as described in the marketing plan
- Understands and actively utilizes company marketing initiative/incentives to close on business
- Travel both locally and out of town for purposes of sales calls, meetings and training
- Confidence in representing the hotel within various business settings, and ability to connect quickly and effortlessly with potential clients
- To participate in client entertaining, site inspections, sales blitzes, trade shows, workshops and sales trips as appropriate
- To promote the brand by assisting to position it within the Luxury Collection network
8
Responsibilities For Franchised Sales Manager Resume
- Plan and execute inside/outside sales calls with corporate travel and meeting managers and other intermediaries
- To maintain and build relationships with new and existing clients
- Promotes the hotel and its services, focusing on both group and independent travellers in the assigned markets
- Health and Wellness benefits, including; Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions apply)
- Free use of all our resort recreation facilities including the Summit Spa and Fitness Centre
- Professional appearance and outgoing personality
- Interacts with all other property team members, including other departments throughout the hotel
9
Responsibilities For Franchised Sales Manager Resume
- Meet or exceed revenue goals: Rooms and Meeting room rental
- Attend and participate in weekly Sales Meetings as well as training seminars and other meetings as requested by management
- Superior time management and relationship building
- Follow Sales policies and procedures as developed in the annual Marketing plan
- Background in the development & execution of business, marketing and sales plans
- Work with the Accounting team to complete the final bill review with client
- Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
- Re-Book all recurring corporate groups in a timely manner
10
Responsibilities For Franchised Sales Manager Resume
- Develop and implement specific marketing plans for assigned market segments
- Negotiate rates and other clients bookings based on client usage/history, seasonality while keeping Hotel in the top rankings of the competitive set
- Maintain all account activities; coordinate with rooms division to insure all booking details are complete
- Maximize revenue by selling all facets of the KHG portfolio of hotels, both orally and in written form to previous, current and potential clients
- Maintains working relationships with all departments
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