Fraud Resume Sample
Bernard Reilly
179 Emelie Summit,
Dallas,
TX
+1 (555) 287 0154
Work Experience
Fraud Operations Manager
02/2017
-
PRESENT
New York, NY
- Create project plans and track milestones and overall delivery of these initiatives
- Create and maintain an inventory of all Fraud Execution activities and descriptions within Consumer Operations with a view to standardization and adoption of best practice models throughout the Region
- Define and implement consistent fraud execution management operating standards, transaction and application monitoring
- Partnership with stakeholders on regional execution of global initiatives to enhance or deploy new platforms to improve Fraud Prevention, Detection and Customer Experience
- Drive the construction of business cases to support organizational and other re-engineering opportunities to drive the effectiveness of Fraud Operations services
- Support Fraud Execution Management in collating data for the monthly regional and Global Fraud Execution Meetings,
- Maintain an inventory of all Fraud Execution Metrics and descriptions within Consumer Operations with a view to standardization and adoption of best practice models throughout the region,
Fraud Supervisor
08/2011
-
10/2016
Detroit, MI
- Ensure timeliness and quality measures are met or exceeded in accordance with all regulatory and internal standards
- Maintain positive customer relationship though detailed analysis of large data batches
- Research and provide alternative approaches to customer needs for cost effective solutions
- Assists in process improvement efforts
- Organizational awareness – knowing how to engage the organization to get things done, deal with complex change, and enhance TD’s brand
- Manage, develop, communicate, and implement optimal fraud strategies (including rules, cutoffs, policies, operational flows, etc.) to protect the bank from fraud related losses and improve customer experience at Point of Sale
- Prompt identification of Points of Compromise for Skimming and Card Not Present cases to monitor other possible affected accounts to minimize bank’s fraud exposure
- Lead and perform comprehensive loan level analyses of mortgage loans in early payment default on a monthly basis
Assistant Fraud Business Analyst
08/2008
-
07/2011
Los Angeles, CA
- Identify, develop, implement efficient means of data collection,
- Meet all reporting deadlines for the hub, region and global requirements,
- Create and present up-dated graphs, reports, presentations, dashboards,
- Work actively on existing and new initiatives such as Case Management Systems, Client Experience, Business Scorecards, Agent Scorecard etc,
- Support the Fraud Execution Projects,
- Maintain and update EMEA Fraud Executions Internal Website
- Manage through process, procedures and judgement a fraud claims caseload with the purpose of mitigating fraud losses by identifying and exercising recovery opportunities
- Demonstrate the proficiency to manage fraud claims caseload on multiple platforms and various products
Education
University of Phoenix - Henderson Learning Center
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Analytical thinking, problem solving, collaboration, conceptual skills, strong communication skills, and attention to detail
- Excellent communicator with strong written and verbal communication skills; ability to create and deliver compelling presentations to a variety of audiences
- Demonstrated customer service experience and coaching skills
- Outstanding analytical thinking abilities; excellent organizational skills
- Outstanding interpersonal/relationship, prioritization and follow through skills
- Demonstrated superior analytical, problem solving and troubleshooting skills
- Effectively utilize tools such as timely coaching & feedback, helping them acquire new talent knowledge & skills , and appropriate performance management
How to write Fraud Resume
Fraud role is responsible for analytical, customer, interpersonal, leadership, business, analysis, microsoft, risk, fraud, technical.
To write great resume for fraud job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Resume
The section contact information is important in your fraud resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Resume
The section work experience is an essential part of your fraud resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud resume experience can include:
- Assist Mortgage Lending associates and senior management with questions and information to resolve fraud warning indicators and as to loan disposition or loss mitigation requests
- Provide support to Corporate Investigations, Suspicious Activity Report (SAR) Management, Human Systems and others, including law enforcement, regulatory agencies, etc., as it relates to investigation findings and Mortgage Lending policy and procedures
- Assist in development and facilitation of fraud mitigation training programs and development, implementation and testing of fraud countermeasures, processes and procedures
- Strong meeting organization and facilitation skills, able to effectively run a meeting and focus the team on common objectives
- Effectively mentors other team members including analysts to help them develop their risk management skills and knowledge
- Demonstrated customer service experience and coaching skills
Education on a Fraud Resume
Make sure to make education a priority on your fraud resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Resume
When listing skills on your fraud resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud skills:
- Excellent analytical skills, problem solving skills and project management skills
- Excellent customer service skills required, including strong oral and written skills
- Good team building and relationship building skills and the ability to work with other teams, work with competing priorities, and possess strong customer focus
- Strong risk, process and control validation and/or assessment skills - a prior role within consulting or internal audit covering risk processes is desirable
- Strong technical skills; experience with programming languages including SQL, Q, R, C/C++, Java, Python, UNIX
- Solid time management, problem solving and organizational skills with the ability to manage and prioritize multiple tasks to meet prescribed deadlines
List of Typical Experience For a Fraud Resume
1
Experience For Fraud Supervisor Resume
- Strong analytic skills coupled with creative problem solving abilities
- Proven ability to effectively interact with Executive Management and staff at all levels within the organization
- Excellent communication skills; Presents concise recommendation for action
- Highly effective written and verbal communication skills with all levels of management
- Good programming skills (e.g. Python, SQL, SAS, R, C++, etc.) and the ability to deal with very large volumes of data
- Manage multiple projects simultaneously Excellent organizational, communication, presentation, and interpersonal skills
2
Experience For Fraud Operations Analyst Resume
- Proven experience preparing complex analysis activities relating to Payments & Fraud
- Prove presentation development and delivery skills, including webinar delivery
- Operate in a high stress, accelerated pace environment while maintaining ability to shift priorities, as needed, in response to business demands
- Demonstrate a strong understanding of Fraud risks and threats to MS and industry
- Demonstrated ability to create organizational change through effective leadership and influence
- Investigation and analytical skills
- Effectively communication at all levels of the organization
3
Experience For Fraud Operations Manager Resume
- Knowledge and skills in the areas of payment cards, mobile wallets, and payments
- Skills – Microsoft (Outlook, Excel, Word) – whatever the basic requirements are for FIU
- Effectively manage a team of 4 to 5 analysts
- 12 months prior experience in the wireless industry
- Effectively manage multiple projects and make sound business decisions, with minimal supervision
- Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately and timely
4
Experience For Fraud Risk Senior Analyst Resume
- Banking experience 5+ years
- Focus, work independently, prioritizing and assigning/delegating work
- Solid understanding and working knowledge of the SDLC and PM methodologies
- Strong understanding of fraud risk management, data management and reporting & analytics
- Provides coaching and mentoring to the less experienced team members
- Experience serving business stakeholders and managing cross collaboration
5
Experience For Fraud Analytics Manager Resume
- Demonstrated understanding of scripting languages and other data science tools such as Python, Perl and R
- Experience in managing large customer-facing, complex technical solutions
- Knowledgeable and experienced with decision systems, including rule implementation and testing
- Proven track records of developing complex SQL queries to answer business owners' questions
- Experience selling fraud software and analytic solutions
6
Experience For Fraud Representative Resume
- Work experience within airline, travel agency, law enforcement, or credit card authorization/processing fields
- Proficient with Microsoft Office software; strong working knowledge of Sabre and PNR data
- Proven ability to successfully build out a team including new people, processes, and technology with minimal oversight
- An Understanding or Experience with FICO products (i.e. Blaze, DMP, or Falcon)
- Guide and assist in the implementation of sound and effective fraud processes and monitoring
- Experience in the fraud risk discipline in Credit Cards or other Consumer Banking products are desired
7
Experience For Fraud Business Analyst Resume
- Experience in statistical and data analysis in at least one of the following statistical software packages: SAS/SQL (required), R, SPSS, Python, or equivalent
- Experience with decision tree and machine learning are desired
- Experience with payment systems and using 3rd party fraud tools
- Provides guidance, planning and direction for the team, monitors expenses and assists with activity prioritization
- Experience with SQL, relational databases and managing large data sets / databases
- Analyze issues with the end goal of determining opportunities to improve processes, controls and procedures with a focus on efficiency and effectiveness
8
Experience For Fraud Management Officer Resume
- Strong understanding of bank products and services and an in-depth understanding of risk management
- Significant experience in understanding and working with legal, compliance, audit, risk and regulatory issues and entities
- Manage diverse, high performing teams, which includes a wide array of complex, operational, functional, technical and analytical skill sets
- Demonstrated ability to collaborate and partner with a diverse set of stakeholders
- Project management, conflict resolution and management experience in a multi-geographical entity
- Proven ability to lead and make sound decisions
- Proven ability to adapt to change and manage multiple groups and projects concurrently
9
Experience For Senior Fraud Team Manager Resume
- Strong understanding of Internet software and technologies such as XML, JSON, REST
- Strong understanding of RBC Privacy and Code of Conduct
- Strong understanding of RBC Products and Services
- Previous people leadership experience, a requirement
- Continually monitor and measure the effectiveness of fraud strategies
- Fast learner and have strong initiatives
- Good Team player and Leadership
10
Experience For Fraud Senior Specialist Resume
- Strong ownership, complete assignment timely
- Familiarity/previous experience with UK and EMEA fraud trends
- Modeling experience in financial industry
- Excellent attendance and reliability record and ability to constructively work and participate in a team environment
- Fraud or Risk experience
- Experience in research, analysis and organization of large sets of data (preferably in a law enforcement/intelligence environment)
List of Typical Skills For a Fraud Resume
1
Skills For Fraud Supervisor Resume
- Demonstrated strong presentation, verbal and written communication, and interpersonal and analytical skills
- Good tenure and excellent communication skills
- Strong communication skills and a solid understanding of IT Security concepts to include application security
- Strong logical thinking, numerical analysis and advanced problem solving skills
- Strong organizational, interpersonal, leadership, team-building, decision-making, conflict resolution and negotiation skills
2
Skills For Fraud Operations Analyst Resume
- Basic PC and keyboarding skills and experience within a Windows environment required
- Strong root cause/process mapping skills
- Excellent verbal communication and professional writing skills
- Excellent analytical, statistical and problem-solving skills
- Data extraction and manipulation skills and understanding of data issues to prepare and validate analysis
- Eight years of relevant experience, including at least two years of proven experience in forensic investigation
3
Skills For Fraud Operations Manager Resume
- Strong problem solving skills. Able to compile, review, analyze information and data, and make final independent decisions within scope of authority
- Excellent time management skills and the ability to work to tight deadlines in an ever changing fast paced environment
- Demonstrate ability to collaborate effectively with client, multiple levels of team members, including senior level managers
- A team player mentality with strong relationship building skills
- Strong computer skills (Microsoft Office suite, including Word, Excel, Access, and Visio)
- Excellent written and oral communication skills to succinctly and accurately communicate issues and recommendations
- Excellent written skills and great attention to detail
4
Skills For Fraud Risk Senior Analyst Resume
- Demonstrated excellence in relationship leadership and communication skills with the ability to develop and maintain rapport at multiple levels
- Exhibits a positive mental attitude, demonstrated team player and can effectively and efficiently resolve problems
- Excellent math/reconciliation skills
- Strong analytical and research skills, with ability to support confidential information
- Strong verbal and written communication and grammatical skills
- Excellent quantitative and analytic skills and data-driven mindset; ability to derive patterns, trends and insights, and perform risk/reward trade-off
5
Skills For Fraud Analytics Manager Resume
- Effective cross-functional project, resource, and stakeholder management. Effectively engage with internal and external auditors
- Proven organizational, leadership and project management skills
- Excellent quantitative and analytic skills and data-driven mindset; ability to derive patterns and identify opportunities for improvement
- Exceptional technical skill, highly proficient SAS/SQL, excel skills
- Strong ability to work effectively in a collaborative and cross-functional working environment
6
Skills For Fraud Representative Resume
- Strong sales skills to secure strategy buy-in and support
- Excellent written, communication and interpersonal skills to communicate with management, both verbally and written
- Strong knowledge/skills with the Microsoft Suite required
- Excellent verbal and written communication, judgment, and problem resolution skills
- Strong analytical skills; Familiar with database environment
- Solid customer service skills
- Olid customer service skills
- Resourceful with strong creative problem-solving skills
- Strong data analytics and data mining skills
7
Skills For Fraud Business Analyst Resume
- Excellent communication, interviewing, and writing skills
- Strong analytical skills including ability to research, schedule, analyze and present findings
- Strong computer skills (Word, Excel, Access)
- Outstanding analytical skills and critical thinking to digest and interpret complex concepts underpinning portfolio modelling and analytics
- Recruiting and interviewing skills, knowledge of human resource best practices
- Demonstrated experience in implementing compliance programs, including developing policies and procedures, conducting training
- Experience in data management related disciplines. Specific experience in managing and optimizing large datasets and identifying future data needs
8
Skills For Fraud Management Officer Resume
- Demonstrated experience in delivering presentations in a professional setting to individuals and groups
- Experience using iLog, iCloud Support Tool, MZ Support and strong understanding of procedures
- Strong experience in reporting, data mining, and ad hoc analysis
- Experience and solid understanding of online session and web log data in identifying malicious traffic and/or compromised sessions
- Prior experience analyzing and applying regulatory requirement to compliance practices
9
Skills For Senior Fraud Team Manager Resume
- Substantial skills working in an independent and team environment, building cross-functional relationships
- Experience leading and building out strong and committed teams
- Prioritize workload and adapt to changing and competing priorities
- Experience in process engineering and optimization and experience in program/project management discipline
- Has customer complaint handling skills
- Core Credit/Fraud Risk skills and understanding
- Demonstrated experience working with Microsoft Office Products, specifically Word and Excel required
- Effectively communicate verbally as well as in writing
- Demonstrated experience working with Microsoft Word and Excel required
10
Skills For Fraud Senior Specialist Resume
- Demonstrates an excellent understanding of Excel, and PowerPoint
- Proficiency in computer skills and professional programs including Microsoft Office (Excel, Outlook, Word, PowerPoint)
- A range of interpersonal skills including innovation, determination and teamwork
- Maintain a demanding educational program to continually develop personal skills
- Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends
- Demonstrated experience in developing strategy, project/action plans, process improvements and code development to industry standards
- Progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.
- Problem solving skills
List of Typical Responsibilities For a Fraud Resume
1
Responsibilities For Fraud Supervisor Resume
- Customer service orientation with effective problem solving abilities and strong analytical skills
- Language skills required: Fluency in English, French and/or German. Additional language skills would be considered a very distinctive advantage
- Analytical skills: ability to effectively use data to monitor performance, identify patterns, trends and anomalies, and to make sound decisions
- Strong organizational skills with ability to multitask and prioritize according to dept. needs
- Strong analytic and communication skills with ability to visualize, articulate, and solve complex problems/concepts
- Excellent data analysis & investigative research skills
- Highly motivated, has the ability to prioritize effectively and perform well in fast-paced, constantly changing environment
2
Responsibilities For Fraud Operations Analyst Resume
- Demonstrated experience as a strong individual contributor and ability work independently with limited supervision
- Excellent communication skills required for successful collaborations across different verticals
- Educate, train and develop team members on effectively and efficiently identifying and reporting suspicious activity
- Demonstrated ability to develop strong working relationships within and across multiple disciplines
- Advanced programming skills and the ability to write customized R (or other statistical tool) programs for meaningful data analysis
- Demonstrable customer service skills and being an advocate of our values
- Proven experience of managing KPI’s and SLA’s in an operational area
3
Responsibilities For Fraud Operations Manager Resume
- Constantly ensure effective capacity planning and allocation of resources for maximum leverage in alignment with department priorities
- Experience in a fraud operational or risk experience in Retail/Commercial Banking
- Advanced programming skills and ability to write customized R (or other statistical tool) programs for meaningful data analysis
- Core Credit and Fraud Risk skills and understanding
- Able to work effectively with virtual teams
- Possess critical thinking skills with the ability to make decisions to solve diverse and complex problems
4
Responsibilities For Fraud Risk Senior Analyst Resume
- Prior experience managing exempt level staff
- Strong experience with SAP and Excel
- Great networking skills and the ability to take initiatives
- Excellent knowledge of banking & finance and regulatory compliance, with specific experience in Fraud & Disputes
- Demonstrates a strong ability to understand front to end processes
- Experience: Previous experience in products
- Experience in process management, data analysis or relative work experience, preferably in the financial industry
- Proven experience with process management, organizational change management and project management
- Experience in customer service / Fraudster phone interview or related experience in customer relation and complex problem resolution
5
Responsibilities For Fraud Analytics Manager Resume
- Presentation and communication skills to interface with leadership within the business and serve as a subject matter expert various topics and initiatives
- Advanced skills with reporting tools such as Microsoft Word and Excel, Database querying and data analysis
- Superior written and oral communication skills, coupled with technical acumen
- Effectively communicate / present ideas, recommendations to all levels of management
- Focus on risk mitigation with a strong focus on customer experience
6
Responsibilities For Fraud Representative Resume
- Understanding of and experience if applying and reviewing process management in an operational business environment
- Ensuring that the models built by his/her team are reviewed, validated and approved in accordance the Firm Wide Risk Model Policy
- Ensuring key security and risk objectives are met by effective management of company and third party risk tools
- Prioritizing resolution of bugs, projects, and technical issues
- Understanding of project environments and the proven ability to co-ordinate SME’s from different disciplines to deliver a business goal
- Understanding of and interest to advance own knowledge in regional business objectives, marketplace, competitive environment and customer experience factors
- Experience collecting and analyzing intelligence, conducting financial investigations, and writing professional reports
- Experience working with or identifying mortgage fraud schemes involving Origination, Servicing, REO, and/or Multi-family
7
Responsibilities For Fraud Business Analyst Resume
- Experience of monitoring, coaching and developing team members and of helping others to coach
- Demonstrated success in identifying, developing and implementing service or process improvements
- Experience selling computer software solutions (including related training products and services), computer hardware or telecommunications software/hardware
- A strong understanding of modern web architecture including firewalls, perimeter security, load-balancing, proxies and reverse proxies
- Network monitoring infrastructure experience including Load-Balancing, HA and Firewalls
- Proven track record in leading analytics and modeling including comfort with Hadoop, R, H2O, Greenplum, and other tools
- Utilize, develop, and collect reporting and analysis to identify areas of opportunity, re-engineering solutions and validate performance of programs
8
Responsibilities For Fraud Management Officer Resume
- Experience success in buying or selling Fraud or Financial Services applications and/or in domain industry
- Lead initiatives for new data sources/tools, modifications to existing data sources and testing and validation of changes
- Three years of mortgage experience, preferably in audit, originations, processing, quality control, underwriting or mortgage fraud mitigation/investigation
- Strong technical understanding of Wealth Management products, solutions and services, channels and associated technologies, including mobile platforms
- Independent mind-set and capable of managing and prioritising own workload in a highly pressured environment
- Strong organizational, interpersonal, leadership, team-building, decision-making, conflict resolution, and negotiation
9
Responsibilities For Senior Fraud Team Manager Resume
- Collaborate with multiple cross-functional teams, forging and sustaining a network of strong client relationships
- Manage the fraud detection systems and resources to ensure its effectiveness in detecting and preventing card fraud activities
- Solid working understanding of Excel, Word
- Experience with database management / querying and computer programming / software disciplines
- Experience working with large volumes of transactional data, and conducting deep dive analysis
10
Responsibilities For Fraud Senior Specialist Resume
- Experience working in or managing a PMO for projects
- Flexible and willing to perform shifts to support 24X7 operations (Card and anking only)Proactive, able to work independently and a good team-player
- Good understanding of Datawarehouse & Data Management, Data Governance &/or Data Modeling
- Fraud and/or Consumer Vehicle Lending Experience (Sales or Underwriting)
- Experience creating forward looking solutions that anticipate future client and system needs
- Experience presenting to and interacting with senior and executive level leadership
- Experience in Fraud or Claims processing
- Experience working with various transaction & risk systems (computer)
- Experience serving business stakeholders
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