Fraud Associate Resume Sample
Antonio Kovacek
9135 Kelsi Stream,
Detroit,
MI
+1 (555) 121 6713
Work Experience
Counter Fraud Associate Partner
07/2016
-
PRESENT
Houston, TX
- Relies on experiences and judgement to plan and accomplish assigned tasks and goals
- Strong written and verbal skills, good analytical ability, and demonstrated leadership ability
- Strong to excellent communication skills to apply advanced analytical and leadership ability in varying situations
- Moderate decision making with high-level impact, applies greater initiative in resolving less common problems
- Complex range of assignments requires extensive knowledge of business unit area
- Answer incoming telephone calls from VISA/MC cardholders and financial institutions while provide desired claim information in an accurate and timely manner
- Open new fraud/dispute cases, detailing all transaction information, performing balance transfers and request sale draft
- Review and analyze monetary and non-monetary transactions to determine if fraud or misrepresentation exist
Fraud Support Associate
06/2012
-
03/2016
Detroit, MI
- Weeks of paid vacation annually (prorated based on start date)
- Eligibility to participant in company matched 401K
- Medical coverage within 30 days (if enrolled)
- Use fraud decisioning software to review credit card transactions for potential fraud
- Research potential fraudulent alerts for various lines of business and partners
- Proactively develop strategies in the Check fraud space by leveraging business intuitive knowledge backed by statistical techniques
- Closely monitor latest attack / loss trends, provides accurate results and present findings / recommendations / strategy changes to Senior Management
- Collaborate across functions to ensure up to date business knowledge
Fraud Senior Associate
01/2008
-
04/2012
San Francisco, CA
- Provide information to appropriate teams to block transactions, as required
- Partner with team to document credit card chargebacks and review for patterns and trends
- Experience in Loss Prevention, eCommerce, or Security
- Experience with systems and strategies from other Disney lines of business
- Complete review of items flagged for potential fraudulent activity, including placing outbound calls to employers and other institutions for clarification
- Research all items flagged for potential fraud to completion; determine if true fraud item or file is approved/cleared for loan processing
- After review, determine if flagged items require further review; work alongside Fraud Analytics team to make a final decision as required
- Effectively utilize systems and fraud detection tools/techniques
Education
Midwestern State University
2003 - 2008
School's Degree in Business Administration
Professional Skills
- Strong skills identifying New Account Fraud through digital monitoring and applicant profiling
- Strong skills identifying online ATO fraud attempts through device anomaly detection and online monitoring
- Demonstrate subjective analytical/problem-solving skills
- Superb Excel skills proficiency and deep knowledge of the Microsoft Office suite (specifically PowerPoint)
- Influencing and collaborating effectively with project resources not in the same reporting line
- Banking experience is beneficial
- Prioritize responsibilities by ensuring all support resources are focused on meeting required timelines
How to write Fraud Associate Resume
Fraud Associate role is responsible for digital, leadership, software, retail, credit, training, auditing, security, reporting, research.
To write great resume for fraud associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Associate Resume
The section contact information is important in your fraud associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Associate Resume
The section work experience is an essential part of your fraud associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud Associate resume experience can include:
- Be able to work on multiple projects and self-manage priorities
- Experience
- Experience with
- Experience with internal systems
- Tracking and reporting status on all projects being completed by individuals across Operations
- Tracking and reporting status on cross-divisional projects being completed by individuals across Operations
Education on a Fraud Associate Resume
Make sure to make education a priority on your fraud associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Associate Resume
When listing skills on your fraud associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud associate skills:
- Well-developed listening skills with a well-tuned ability to summarize, quickly identify key points and provide feedback effectively
- Work effectively in a multi-take, high volume environment
- Experience with Issue tracking/resolution and Risk Management Analysis
- Experience in credit / retail risk in Banking / NBFCs
- Good understanding of Fraud guidelines
- Experience in credit / retail risk in Banking / NBFCs
List of Typical Skills For a Fraud Associate Resume
1
Skills For Counter Fraud Associate Partner Resume
- Experience in a Financial Crime team/department or a customer services unit for a retail bank or business process outsourcer
- An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective,
- Experience in a Financial Crime team/department or a customer services unit for a retail bank or business
- Sourcing and analyzing data to provide insight into issues
- Implementing processes, tools, reporting solutions defined
- Reviewing application information in conjunction with other data sources for anomalies or inconsistencies
- Monitoring alerts across multiple systems to mitigate transactional fraud losses
2
Skills For Fraud Support Associate Resume
- Liaising with IT colleagues to ensure that business requirements are clearly understood
- Defining analysis- and implementation-focused project plans for self and small teams
- Understanding of Fraud, Programmatic and Enterprise Level risk assessments
- Provide leadership and mentoring support by assisting Associates and Senior Associates with escalation issues and ongoing training support
- Analyze account opening documentation to determine if potential fraud exists by promptly identifying instances of Identity Theft
- Support other contact center functions, including inbound and outbound customer contact (calls, chat, email) and loan verification processing
3
Skills For Associate Specialist, Fraud Resume
- Ensures fraud review timelines are adhered to by monitoring activity and working efficiently and accurately on their assigned clients(s)
- Assist and Support Management by communicating escalations, emerging fraud patterns and resource concerns
- Support the entire department by cross-training in other areas and providing appropriate support when requested
- Provide executive updates regarding account review and resolution
- Participate in LOB assistance for additional account review, account testing and full summary of analysis
- Evaluate programmatic or enterprise level risks, including fraud risks
- Follow client defined processes for customer contact and account blocking strategies
- Typically responsible for handling around 2,400 calls per month
4
Skills For Fraud Senior Associate Resume
- Maintains a call quality scoring average of 94%
- Program Governance and Reporting
- Work closely with the Fraud Analytics team to provide insight to fraud rule performance and stay informed regarding trends
- Ensure all AML reporting requirements are met and escalated as appropriate
- Work a flexible work schedule based around the Contact Center operating hours
- Proactively develop strategies in the Digital fraud space by leveraging business intuitive knowledge backed by statistical techniques
5
Skills For Associate Fraud Risk Resume
- Critically assess fraud trends to uncover gaps in fraud tools and develop new ways of combatting the fraudulent transactions
- Knowledge of institutional business lines and processes
- Conducting fraud program assessments and gap analyses, emphasizing the development and execution of fraud prevention/detection programs at financial institutions, fraud business processes, regulations and technology landscape—e.g. Actimize, RSA, Mantas, Palantir, Splunk, Fiserv products, SAS etc.
- Qualifications/knowledge in related fields such as Investigations, Criminal Justice, Law Enforcement, Data Analysis, and Computer Science
- To monitor and investigate potentially fraudulent transactions in an efficient and timely manner
6
Skills For Advanced Verification / Fraud Associate Resume
- Review of application fraud and AML alerts and investigation of potential associated concerns
- Escalate significant fraud and AML concerns to the relevant teams and escalation points to ensure appropriate actions are taken
- Compile fraud investigation and evidential packs and liaise with relevant authorities
- Assist with adhoc business requests
- Escalate significant fraud and AML concerns to the relevant teams and escalation points to ensure appropriate
7
Skills For Principal Counter Fraud Associate Resume
- Review newly created accounts for potential misrepresentation and be able to recognize occurrences of 1st party fraud, kiting fraud, and/or money mule scenarios
- An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient and exceptional financial crime solution
- Working knowledge of industry best practice fraud operations processes
- Familiarity with banking rules/regulations
- Performs basic fraud support activities by following standard scripts and procedures
8
Skills For Fraud Operations Change the Bank Associate Resume
- Maintain focus and drive to complete workloads efficiently
- Knowledge of fraud, AML and compliance related regulations (FCA, Fraud Act, POCA etc)
- Knowledge of chargeback processes would be an advantage, but not a prerequisite
- Positive customer service attitude, sales acumen
- Can set personal goals and achieve department performance targets in the areas of fraud prevention, calls, sales and conversions
- Works under close supervision without latitude for independent judgment
- Consults with team leads on non-complex issues
9
Skills For Fraud Client & Control Associate Resume
- Completes special projects in a timely fashion
- Identification of appropriate data sources (both qualitative and quantitative) for analysis when presented with business issues
- Detail oriented with the ability and desire to work in a team environments
- Good verbal and written communication skills - ability to liaison with cross functional groups, present results to senior leaders, create effective presentations
- Experience in Fraud / Risk Mitigation
10
Skills For Call Center Associate Dispute / Fraud Resume
- Basic proficiency MS Office (Outlook, Excel, Word)
- Escalate individual cases as appropriate, and identify and communicate trends
- 2 positions - Attrition Backfill - Replacement of Ekta Desai (e5551121) and Namrata Sharma (e5548190)
- Lead a team of analysts
- Perform detailed analysis of check fraud transactions and losses leverage business knowledge and statistical techniques
- Present results of analysis to senior leadership
- Collaborate across cross functional teams to knowledge share and develop broader insights into fraud and customer impacts
- H.S diploma or GED, required
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