Fraud Prevention Resume Sample
Daija Goyette
776 Amiya Haven,
Chicago,
IL
+1 (555) 161 4451
Work Experience
Fraud Prevention Manager
12/2016
-
PRESENT
Chicago, IL
- Answers inbound calls for fraudulent /suspicious transaction questions
- Schedules Fraud Prevention Reps in order to guarantee 24/7 coverage
- Provide feedback to manager regarding fraud trends, issues, training needs, etc.; facilitates new training and cross training
- Assists in creating internal documentation in the form of training materials, reference guides, tips sheets, and department procedures
- Keeps current on most recent changes and/or upgrades for company products and services. Ensures representatives are properly trained when existing products are upgraded or new products are released
- Works on special projects or research requests as needed
- Conducts monthly performance reviews and audits to ensure staff is meeting department expectations
- Provides coaching and feedback to staff on a daily basis to develop and improve performance; conducts formal and informal reviews on an ongoing basis
- Addresses issues where standard procedures have failed to isolate fraud trends
Supervisor, Card Fraud Prevention
07/2013
-
09/2016
Phoenix, AZ
- Maintains working knowledge of Bank’s Security policies and procedures and regulatory issues
- “LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
- Monitor and update client’s fraud models on a quarterly basis
- Develop additional tactics and other procedures to diminish Customers’ risk
- To minimize application fraud losses by implementing and managing various pre acquisition fraud prevention processes
- Skills Desired: Other experience could be: Server,Sales Associate, Bartender, Barista, Customer Service
- Responsible for developing policies and procedures and assisting the Program Governance Manager in developing reporting to enhance fraud detection efforts in support of CIT’s fraud prevention initiatives
- Responsible for the day to day activities of Fraud Investigators on their team
Year Round Intern Security Card Fraud Prevention
04/2011
-
04/2013
Dallas, TX
- Ensures customer feedback, escalated product issues and new or recurring problems are accurately assessed and conveyed/escalated to Fraud Center Manager
- Provides direct supervision in the research of customer or application problems/issues to provide the highest level of support possible
- Responds to escalated case from internal and external customers in a timely manner, and coordinates with other Jack Henry groups and/or external customers to resolve issues
- Provides training and guidance to personnel to ensure proper handling of sensitive data
- Performs all tasks according to established guidelines in a manner that provides a high level of service
- Able to be perform any level of task performed by their subordinates
- Clearly communicates expectations internally and externally
- Participates in the on-going development of the Bank’s loss prevention strategy and programs for the purpose of protecting the customers, to educate the employees in fraud and security, and to minimize or eliminate the Bank’s losses
Education
Harvard University
2005 - 2010
Bachelor's Degree in Related Field
Professional Skills
- Proven ability to manage and motivate a team. Strong communication skills. Strong project management skills.,Works well in team environment.
- Strong computer (PC) skills, Internet skills and working knowledge of MS Excel
- Exceptional documentation and process management skills Excellent verbal and written communication skills
- Great communication skills, proficiency using a computer (Windows environment, internet), and problem-solving skills are required
- Strong interpersonal skills, aye for details, good organizational skill & time management needed
- Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively
- Strong leadership, organizational, decision-making skills
How to write Fraud Prevention Resume
Fraud Prevention role is responsible for excel, basic, database, training, computer, german, french, reporting, retail, credit.
To write great resume for fraud prevention job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Prevention Resume
The section contact information is important in your fraud prevention resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Prevention Resume
The section work experience is an essential part of your fraud prevention resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud prevention responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud prevention position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud Prevention resume experience can include:
- Strong communication and interpersonal skills; strong presentation skills
- Experience in setting up and documenting new processes and optimizing existing processes
- Experience with issue tracking/resolution, drafting and maintaining procedures
- Balances customer experience with fraud mitigation across the company by acting as business partner liaison for vision, strategy and reporting
- Strong proficiency with PCI compliance program, strategy, monitoring, governance and remediation planning
- Measure the effectiveness of current loss prevention software, identify changes to parameter settings, and implement changes to combat evolving fraud trends
Education on a Fraud Prevention Resume
Make sure to make education a priority on your fraud prevention resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud prevention experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Prevention Resume
When listing skills on your fraud prevention resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud prevention skills:
- Prior risk consulting and investigative experience (8 to 10 years’ experience within a professional services environment)
- Excellent in communication and writing skills both english and indonesian
- Manage multiple priorities and deal effectively with demanding business partners
- Superior analytical, critical thinking, and decision-making skills to addressing false positives
- Leading/supervising a team or proven experience of managing teams of 10-20 people
- Decision making skills to determine adding or removing blocks from customer accounts
List of Typical Experience For a Fraud Prevention Resume
1
Experience For Fraud Prevention Manager Resume
- Proven track record working across multiple/matrixed teams to meeting project milestones
- Make recommendations and/or decisions based on thoughtful analysis while exercising sound judgment, escalating priority issues as appropriate
- Experience in proactively preventing and detecting financial fraud and/or internal controls
- Balance customer experience with fraud mitigation across the Retail Bank by acting as a business partner liaison for vision, strategy and reporting
- Assesses and modifies workloads of agents determined by volume and priority
- Provide necessary support towards maintaining Fraud Loss and expense budget as planned
- Monitors calls and customer contacts on a daily basis
- Assists other team leads as needed
2
Experience For Supervisor, Card Fraud Prevention Resume
- Assist, not only your own team, but the other teams as well
- Works with CS Leads and Managers when assistance is needed
- Help maintain a professional and cohesive work relationship with all other departments in the company (Customer Care, Partner Care, etc.)
- CBOL Wires: Wires that trigger the parameters that we have in place, have to be confirmed by the client. Additionally a call back is made when there are several red flags that hint a fraud attempt
- ATM Monitoring: Accounts that have cash withdrawals in excess of a threshold are reviewed. If the activity is suspicious, the Citicards are memo linked which prevents further usage and forces the client to call CitiPhone to confirm any recent transactions
3
Experience For Customer Service Rep-fraud Prevention Associate Resume
- Checks: Checks that trigger the parameters in place are reviewed to ensure signature matches. In the event of any discrepancy, the client is called to confirm the authenticity of the check
- RSM Cases: any suspicious activity is referred to Fraud Prevention Unit to be further reviewed
- Failed ID: If the client fails the criteria for identification, the accounts is blocked and client has to be identified by the RO to have the account unblocked
- Other reports reviewed: Venezuela 2nd Day Report (changes to Demographic), Lowered Limits, Deposit items, Fast Card orders, Pin Mailer requests
- Monthly Report for IPB U.S: Fraud losses, Fraud Data Log, MIS
- Monthly Reports to CBNA Global Risk Management: IPB U.S. Internal Fraud Summary, IPB U.S. monthly Deck, Metrics drivers for Countries, IPB U.S Monthly Metrics, ORM Fraud Operational Metrics Risk, ORM Fraud Risk IPB U.S. actual outlook, EDCS and BRCC Presentation
4
Experience For Fraud Prevention Representative Resume
- Ensure that the vendor costs are reduced basis rationalization and ensure that cost efficiency is maintained
- Collaborate with CFP Training to educate/develop processes and procedures for Card Fraud and Business Units’ staff to ensure timely and accurate review, and escalation of member incidents
- Serve as subject matter expert in fraud trends
- A clear analytical thinker with the ability to work to stringent deadlines and commitments.
- Self-discipline to work independently to achieve specific goals
- Establish incident response standards, related training requirements, and processes and procedures to ensure¿¿quality response to various forms of security issues (i.e. fraud) and resolve/achieve maximum protection of members and assets
- Provides analysis and feedback on consumer behavior requested from senior management
- Drives the definition of fraud vision, strategy, policy and process for Retail bank
- Oversees fraud risk assessments and controls and education programs for the retail Bank. Ensures regulatory and industry expertise
5
Experience For Chief Operating Office Head of Internal Fraud Prevention Resume
- Defines business requirements for new fraud prevention tools and data sources
- Leads proactive prevention of first-party and third-party fraud across the company while balancing customer experience, fraud risk and regulations. Manages a team of fraud prevention analysts/experts
- Drives the definition of fraud vision, strategy, policy and process for the company
- Oversees fraud risk assessment and controls program and education program. Ensures regulatory and industry expertise
- Provide daily supervision and 24 x 7 support to fraud prevention agents (night and day shifts – weekdays/weekends); ensuring there is leadership coverage 24 x 7
6
Experience For Director Fraud Prevention & Integrity Risk Resume
- Gather and analyze risk data to produce monthly reports to clearly communicate overall fraud risk and losses to Senior Management
- Assist Implementation in the set up of new Managed Services Clients
- Fraud risk assessment on new products/services
- Manage complex cases, tasks and projects as assigned
- Provide support to Field Investigators and the Manager of Loss Prevention Systems
- Represent Loss Prevention in the development, review and approval of new policies and procedures
- Supervise the creation, maintenance and updates of the teams cases entered in the case management system
7
Experience For Fraud Prevention Supervisor Resume
- Based on research results, provide direction on appropriate action to mitigate the bank's risk to fraud losses
- Manage, coach and motivate Team Managers
- Makes decisions on consumer’s transactions based on profile/transaction details and other verification results
- Reviews consumer’s transactions for fraudulent activity including identity theft, account take over, friendly fraud, consumer fraud, and other potential risks
- Processes transactions timely by conducting necessary checks and verifications as described in respective procedures; Protects consumers from being defrauded by identifying potential scams and preventing it
8
Experience For Fraud Prevention Senior Manager Resume
- Handles phone calls and directly interacts with consumers on transaction related topics
- Ensure daily supervision and 18 x 7 support to fraud prevention agents (night and day shifts – weekdays/weekends)
- Experience in responding to common inquiries or complaints from internal and external customers, law enforcement, regulatory agencies and PCI compliance community
- Proficient with the telecommunication general business process, procedures, regulations, and investigation methods
- Have a clear focus on the customer
- MPP wire review
List of Typical Skills For a Fraud Prevention Resume
1
Skills For Fraud Prevention Manager Resume
- Experience with providing excellent customer service to clients
- Proven experience demonstrating leadership abilities, i.e. team lead or project leader
- Experience in e-commerce, preferably with some fraud prevention or risk experience
- Basic computer skills (Microsoft Windows)
- Experience in managing a fraud prevention/management team in an online consumer-facing high-transaction environment
2
Skills For Supervisor, Card Fraud Prevention Resume
- Define clear feature definition through business requirements, UX design, and working with software development managers to build new customer experiences
- Call center, Financial Institution (bank/credit union) working experience
- Working experience within a telecommunications company
- Banking experience – preferably in operations or risk 5+ years in a fraud prevention at a financial institution
- Excellent knowledge of RAFM industry standards, including GSMA and TM Forum
- Experience in car rental, car sharing or mobility services business desired
- Strong concepts of leadership competencies, displays ownership and urgency
3
Skills For Customer Service Rep-fraud Prevention Associate Resume
- Previous leadership, supervisor, management or coordination experience
- Excellent knowledge of Jack Henry products and services
- Experience in revenie assurance or fraud management
- Experience in customer service or order verification type role
- Excellent knowledge of telecom OSS and BSS Infrastructure
- Solid knowledge of MS office applications (Word, Excel, etc.)
4
Skills For Fraud Prevention Representative Resume
- Investigative and/or corporate compliance experience
- Experience in proactively preventing and detecting financial fraud and/or internal controls
- AA or BA desired or equivalent experience
- Provide monthly management reports of departmental activity volumes, loss prevention results, and the banks fraud loss experience
- Solid detail orientation
- Bilingual fluency in English and Portuguese (reading, writing and speaking)
- Sound commercial knowledge and understanding of ‘doing business’ in complex environments
- Keep track of all aspects of your agent's performance and conducting coaching as needed
- On-going review on new & existing policies, business process and procedures subject to fraud risk
5
Skills For Chief Operating Office Head of Internal Fraud Prevention Resume
- Set long-term vision, own the product roadmap, and align company-wide dependencies spanning multiple product teams
- Self-motivated and able to efficiently produce results when working independently
- Assist agents in resolving issues that are outside standard procedure
- Take responsibility for all escalated issues including supervisor calls and follow up
- Build preventive controls to help reduce risk of fraud from occurring in the first place
- Provide preventive measurements and activities such as training and fraud awareness
6
Skills For Director Fraud Prevention & Integrity Risk Resume
- Produce statistical, temporal, demographic and geographical analysis and reports on known frauds and emerging trends
- Actively participate in industry peer groups to increase knowledge and understanding of industry best practices
- Provide support to the Loss Prevention Team on issues related to internal and external customers involving fraudulent/suspicious account/card transactions
- Provide direction to the management team and assist in research and analysis of suspect transactions, maintaining sense of urgency in a fast paced environment
- Medical, Dental, Vision after 30 days of employment
7
Skills For Fraud Prevention Supervisor Resume
- 401K with 4% match
- 18 paid days + 11 paid holidays/calendar year
- Recognition and Wellness programs
- Membership to company owned programs
- Travel benefits and discounts
- Think out of the box and recommend feasible solutions under the circumstances
8
Skills For Fraud Prevention Senior Manager Resume
- Director - Security Risk Management - China, Hill & Associates
- Dive deep on customer data and feedback, and ensure the team makes the right trade-offs and protects high standards on behalf of the customer
- Move fast, innovate, and find ways to simplify
- Real time review and investigation of monetary transactions to determine if fraud or misrepresentation exist for payments not recorded within Firms books and records
- Collaboration with Payment Teams to investigate specific wire transfer validity and accuracy
- Document findings in a concise manner for communication to the appropriate internal stakeholders and Senior Management
- Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations
- Real time review and investigation of monetary transactions to determine if fraud or misrepresentation exist for payments not recorded within Firm?s books and records
9
Skills For Fraud Prevention Team Lead Resume
- French and/or German language skills are an advantage
- French or German language skills
- Leadership experince required
- English (written and oral) is essential
- Certifications: 1. B. Com
10
Skills For Fraud Prevention Associate Resume
- Strong Business and Data analytical skills with proven track record of complex processes and data analysis/deliverables using SAS/SQL and other data and analytic tools
- At least 12 months in the current role as a Team Leader
- Information System Certification (CISA, CISM, CRISC)
- Risk Management Qualification (IRM)
- Task oriented and inquisitive in nature
- Knowledge of Interceptas an advantage
- European languages an advantage, especially French
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