Fraud Investigations Resume Sample
Jovany Schulist
506 Lucas Shore,
Dallas,
TX
+1 (555) 840 5676
Work Experience
Fraud Investigations Manager
08/2016
-
PRESENT
Phoenix, AZ
- Lead forensic engagements and develop a portfolio of prokects
- Lead presentations and proposals for complex projects
- Provide subject matter insight to bids and proposals
- Communicate effectively with EY engagement Assistant Directors and Executives to build, manage and motivate high-performing teams
- Help develop and mentor junior colleagues
- Investigate or provide support for investigations involving allegations against the Acceptable Use of Computing Systems and Information Policy; Code of Conduct; and Corporate Security’s Fraud Management Policy, by gathering the necessary electronic information to support the investigation
- Accountable for the definition, agreement and achievement of operational Fraud performance objectives
- Accountable Executive responsible for leading and driving the delivery of TRANSFORM initiatives in Fraud Operations to make significant advances in digital and automation agenda during 2015
- Accountable for operational budget, including reducing costs through identifying tactical efficiencies & improvements that respond to market events
Fraud Investigations & Dispute Services
03/2013
-
03/2016
Dallas, TX
- Responsible for identifying operating requirements and improvements for the end to end Fraud prevention/detection processes
- Accountable for all relationships regarding fraud operations – internal/external and at all levels, including benchmark and best practice participation and awareness
- Accountable for ensuring Fraud transformational change is successfully delivered, cognizant of its impact across the Barclays Group, its colleagues and the overall customer experience
- Accountable for utilizing MI & insight to deliver performance and benefits to be monitored and measured
- Manage effectively the need to pursue aggressive fraud reduction while protecting and enhancing customer experience through process and policy improvements
- Accountable for complying to legal and regulatory requirements resolving complaints, including the management of these complaints to the satisfaction of both customers and the Bank
- Accountable for fostering an environment where operational learning is adopted from operational performance MI, including complaints MI
Fraud Investigations
07/2010
-
02/2013
Chicago, IL
- Working to support clients and fraud examiners on the benefits of forensic data analysis and how it can be applied to their issues
- Consult with multiple stakeholders; develop forensic test procedures, data metrics and segmentations
- Extract, validate, transform and load data from multiple data sources
- The routine investigation of data outliers and risk indicators on a daily/monthly basis according to the nature of the analysis technique employed. Eliminating false positives / low risk items through both independent review and through interaction with others to understand the nature of the activity under investigation and the associated fraud risk
- Interpreting outliers from complex statistical analysis methodologies and understanding them
- Working with Middle Office, Technology, Product Control and other areas globally and across multiple product areas to fully understand unexplained exceptions / outliers
- Raising and helping to remediate data quality issues that exist within the datasets used by the AIU
- Daily real time monitoring of payments that are not recorded within Firm’s books and records
- Manage the day-to-day processing activities of the department to ensure departmental efficiency and accuracy
Education
Antioch University McGregor
2004 - 2009
Bachelor's Degree in Management
Professional Skills
- Strong time management skills utilizing a risk based approach to prioritizing and completing daily tasks
- Assertive and confident interpersonal skills
- Starting from identifying opportunities, understanding business requirements, collecting / analyzing data, validating and making recommendations
- Educate, train and develop Associates and Assistant Coaches on effectively and efficiently identifying and reporting suspicious activity
- Demonstrates sound judgment and decision making in situations involving risk to our clients and the firm
- Design a process to capture all the fraud data points effectively and efficiently. Assist in monthly and quarterly Board reporting
- Demonstrable work experience within fraud investigations in a professional services accountancy firm
How to write Fraud Investigations Resume
Fraud Investigations role is responsible for excel, retail, finance, credit, securities, training, database, security, reporting, design.
To write great resume for fraud investigations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Investigations Resume
The section contact information is important in your fraud investigations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Investigations Resume
The section work experience is an essential part of your fraud investigations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud investigations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud investigations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud Investigations resume experience can include:
- Lead a team responsible for conducting the investigation on all identified fraud cases and protecting the bank against deposit fraud and other type of financial losses
- Provide support to the Bank Security Officer in investigative support of suspicious transactions and preparing documents for referral to law enforcement, as well as assisting in establishing the integrity of potential and/or established customer
- Oversee teams of Fraud Investigators and Fraud Analysts to ensure the fraud investigations unit operates effectively and efficiently
- Investigates and completes investigations by conducting interviews and gathering evidence
- Handling of escalated complaints from internal and external customers
- Exciting benefits and employees discounts
Education on a Fraud Investigations Resume
Make sure to make education a priority on your fraud investigations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud investigations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Investigations Resume
When listing skills on your fraud investigations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud investigations skills:
- Advanced Excel skills (ability to create macros, automate reports)SQL, SAS, or PERL skills
- Fraud analysis experience, or at least 5 years of fraud investigations experience, or at least 5 years of risk management experience
- Applicants with fluent in German as well as English language skills
- Trilingual skills would be an advantage
- Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers
- Good understanding of banking or financial business operations and systems
List of Typical Experience For a Fraud Investigations Resume
1
Experience For Fraud Investigations Manager Resume
- Proven success working cooperatively with peers and other business units
- Demonstrated ability to correctly make risk-based, informed decisions while working in a regulatory and/or criminal investigations environment
- Process Monitoring and Analytics: Information gathering, time and motion analysis, data exploration
- File regulatory reports (i.e. SARS) after conducting your investigation
- Gather, organize, and analyze data as it pertains to case development through the use of analytical, tracking, and data management tools
- Analyze issues and develop problem solving methodology with minimal guidance
2
Experience For Fraud Investigations Specialist Resume
- Responsible to achieve personal, department, and corporate goals
- Make sound decisions based on risk analysis
- Analyze fraud trends and provide recommendations from improved fraud detection/prevention rules
- Coordinate workflow through various queues to ensure Customer Security Associate investigate each occurrence in a timely and efficient manner
- Conduct quality reviews for the Deposit Fraud Investigations Team
- Review and take required action on daily account activity reports and suspicious transactions
- Investigate all known or suspected fraudulent, criminal activities against our products and operations, ensuring that proper organizational standards are followed
3
Experience For Fraud Investigations & Dispute Services Resume
- Establish external contacts to provide for more effective coordination in the prevention in fraud losses
- Develop and refine procedures on an ongoing basis to minimize the Bank’s risk exposure in deposit operations, new accounts and for general fraud prevention
- Responsible for Fraud procedures and reporting
- Development of Assistant Coach and Team members
- Responsible for Human Resource actions associated with the department
- Subject matter expert on all topics department related
4
Experience For Fraud Investigations Credit Card Team Lead Resume
- Track and report financial losses
- Take appropriate action to identify and help minimise the risk posed by fraud patterns and trends
- Consistently achieve/exceed weekly productivity and quality standards
- Participate in ad hoc projects/assignments as necessary
- Company events organized by employer
- Central location within steps of the metro stop
- Experience in writing and preparing detailed investigative reports such as SAR reports, Criminal case reports, and legal briefs in accordance with applicable regulatory requirements
- Monitors and supervises investigations conducted by Investigators
5
Experience For Forensics & Fraud Investigations Practice Resume
- Prepares case reports and testifies in both civil and criminal proceedings on behalf of BankUnited
- Delegates investigatory responsibilities to investigators and maintains a case log for assigned cases
- Prepares investigative reports for management and law enforcement as needed
- Conducts periodic audits of investigator’s work to ensure compliance with company standards
- Manages internal investigations of suspicious activity including wire transfer fraud, check fraud, kiting, counterfeit items, credit/debit card fraud and employee fraud
- Trains associates on criminal issues and related matters
6
Experience For Fraud Investigations Analyst Resume
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
- Recovers on all financial loss (including theft of property) for the Firm by placing claims on assets, filing criminal charges and/or working with the Legal Department on civil issues
- Coordinates with law enforcement on criminal matters
- Conducts public records searches and E TRADE database searches to compile information for investigations
- Completes Suspicious Activity Reports (SARs) for all fraud, loss and internal investigations
- Coordinates investigative activities with Legal, Compliance and other business units
7
Experience For Fraud Investigations Trainer & Analyst Resume
- Identify risk(s) & prevent loss(es) related to fraud activities/high-risk behaviors and suggest prevention solutions. Monitor industry trends and emerging technology
- Perform 100% QA on all fraud cases and review of the SAR forms to ensure the filing is accurate
- Assist business partners in addressing control deficiencies that surfaced as a result of a loss event, exposure identified during an investigation, or the business identifying a control issue resulting from either an internal audit or regulatory review
- Liaison with law enforcement (federal, state & local levels) and social services agencies to pursue relevant investigation information and pursue prosecution / restitution as appropriate
- Expand fraud risk awareness and training throughout the Bank. Assist in the preparation and presentation of training materials for new and existing employees on bank policy and procedures, focusing on proactive loss prevention and fraud
8
Experience For Corporate Fraud Investigations Resume
- Demonstrated skills related to individual case/workload management
- Exhibits sound analytical ability, investigative methodology and problem-solving skills
- Make strong individual contributions to the development of high functioning and effective teams
- Conduct effective telephone interviews and forensic research
- Experience with Windows OS, MS Office programs required (i.e. Word, Excel, Outlook) emphasis on MS Access
- Demonstrated leadership, inspires colleagues and adapts to change
- Proven expertise in financial fraud investigations
9
Experience For Fraud Investigations Operations VP Resume
- Customer service and/or phone interview experience
- Demonstrated ability to successfully work independently
- Demonstrated ability to author and update department guidelines and procedures
- Complete variety of fraud related tasks and/or special projects assigned by the Deputy of Corporate Security & Investigations
- Assist in the design, development, implementation and execute activities and analysis associated with diverse fraud detection capabilities. Partner closely and effectively with broad range of business unit personnel at all levels
- Understand and comply with regulations such as Reg E, Elderly Abuse, FACT Act, SAR, etc. Compile an "Incident Case Review" to identify and implement "Lessons Learned"
- Extensive knowledge of fraud matters related to consumer (mortgage, banking, ATM/Debit Card, online banking, etc.)
10
Experience For Corporate Security Fraud Investigations Triage Team Analyst Resume
- Document written results in the case management system
- Interact with our most significant business partners including: Identity Theft Team, Customer Verification & Research Center, Move Money Solutions and Operations, on a daily basis
- Be responsible for managing your case assignment and queue
- Assist in other key functions of the Fraud Investigations team such as both the team’s internal and external email inbox
- Establish relationships with peer financial institutions and fraud investigators
- Assist in recovery efforts of funds lost from custody
List of Typical Skills For a Fraud Investigations Resume
1
Skills For Fraud Investigations Manager Resume
- Build constructive & effective relationships
- Understanding, digesting, explaining, analysing company accounts and financial information
- Lead or support the development of early warning capabilities to identify new fraud trends, technological crime and patterns within CIBC business units and the financial services industry in general, both domestic and internationally. Evaluate the impact of these trends against CIBC’s environment
- Assisting with engagement planning and operation
- Drafting reports and presenting information
2
Skills For Fraud Investigations Specialist Resume
- Assisting in fraud and other investigations
- Analysing financial and other data
- Participating in investigative interviews
- Assisting clients analyse and improve their fraud and bribery controls
- Maintain daily and monthly performance standards, including those pertaining to Quality, Productivity and Recovery
- Multi-task working in blended phone/case environment
- Understand the appropriate Policies & Standards applicable to role through training allocated
- A chance to work on and support sophisticated and market-leading products
- Independent decision making based on data analysis
3
Skills For Fraud Investigations & Dispute Services Resume
- Simultaneously handle diverse and pressing assignments and sensitive and adversarial situations
- Comfortable working both independently or in a team
- Brand new state of the art corporate building
- The opportunity to develop a rewarding career within Amazon
- Notifies and works with law enforcement and prosecutor’s office regarding criminal cases to ensure proper resolution
- Coordinates and gathers information from other departments within the bank regarding possible criminal activities
- Ensures that investigations are completed and resulting investigative reports produced within required timelines
- Participates in and coordinates the investigation of sensitive cases involving employee insider abuse
4
Skills For Fraud Investigations Credit Card Team Lead Resume
- Assists investigators in developing case-specific strategies to facilitate recovery or prosecution of the incident
- Ensures required suspicious activity reporting is completed and reviewed within regulatory time frames
- Acts as company liaison with law enforcement and other entities as directed on matters related to fraud and fraud reporting requirements
- Assists in preparing regular Management Reports
- Investigates and documents cases of known or suspected fraud, loss, theft and employee misconduct covering all lines of business for the Firm and its entities
- Identifies risk and suggests solutions to help mitigate loss. Assists with the development, implementation, and training of fraud detection/prevention systems
- Maintains data pertaining to risks identified, fraud management and recoveries
- Assists with projects and preparing reports that communicate trends, losses, recoveries and investigation results to senior management
5
Skills For Forensics & Fraud Investigations Practice Resume
- Maintains data pertaining to risks identified fraud management and recoveries
- Collaborate with and advise business lines on matters regarding fraud prevention, identity theft protection, authentication protocols, risks and controls
- Review new fraud claims and explore any potential recovery opportunities to minimize net losses
- Manage personal case volume & ensure adherence to department quantity and quality standards
- Perform recovery tasks in a timely manner to achieve the maximum possible results
- Provide inbound phone coverage for Fraud Investigations and Fraud Detection calls
- Evaluate all existing avenues to effectively resolve the fraud claim, including work with local authorities, outbound calls to customers, merchant contact, and association chargebacks
6
Skills For Fraud Investigations Analyst Resume
- Review accounts for potential SAR filings and complete report within timely manner
- Service customer calls related to fraud and non-fraud disputes
- Be open & receptive
- Up to 5 years’ experience in an analyst-type role (i.e. fraud analyst, risk analyst, data analyst, etc.) investigations role, internal/external audit role, or equivalent
- Tertiary qualifications in a relevant field (Finance, Accounting, Economics, Law, Investigations etc)
- A flexible, progressive working environment that encourages collaboration
- An opportunity to work with well recognised, leading Australian and global organisations
7
Skills For Fraud Investigations Trainer & Analyst Resume
- Part of an organisation that is changing the face of forensics and part of a team that has high growth targets
- Investigators to evaluate buyer or seller transactions/profiles
- These positions are ideal for recent graduates or people with customer service backgrounds
- At least a years’ forensic and/or investigations experience and at least four years of professional experience in total (including audit or other relevant experience)
- Related analytical experience -starter, works well independently and as a team player
8
Skills For Corporate Fraud Investigations Resume
- Critical Thinkers with very good attention to detail
- Knowledge of data warehousing and business intelligence concepts is required
- Proficiency in English AND in German
- Exposure to SAS is a nice to have
- Use business judgment to guide analysis, draws implications from analysis, and synthesize into clear communication
- Competitive base salary coupled with attractive, role-specific incentive plan
- Professional accountancy qualification or Certified Fraud Examiner or similar professional qualification (compliance, BI etc)
- Travel nationally and internationally for extended periods and at short notice
- Experience in an analyst-type role (i.e. fraud analyst, risk analyst, data analyst, etc.) Investigations role, internal/external audit role, or equivalent
9
Skills For Fraud Investigations Operations VP Resume
- Experience in Insurance, finance, data analysis, research, KYC, translation or training is a distinct advantage
- Previous work experience in a customer service / retail environment
- Knowledge of or experience in a fraud/risk management environment
- Four to six years of job-specific experience
- Assisting clients analyse and improve their fraud risk and bribery controls
- Lead a variety of forensic accounting, fraud, corruption and regulatory investigations and proactive prevention engagements with a strong focus on the resources industry and government
- Experience of working in an accountancy practice
- Routinely use case management tool and reports to actively review and maintain caseload to ensure timely and accurate handling of customer inquiries
- Coordinate and facilitate Incident Case Review meetings ensuring takeaways are documented and assigned accordingly
10
Skills For Corporate Security Fraud Investigations Triage Team Analyst Resume
- Responsible for identifying SAR (Suspicious Activity Report) eligible accounts
- Assist in the administration of transaction monitoring system
- Monitor staff’s progress in achieving personal, department and corporate goals
- Positive, results oriented attitude
- Involved in all initial stages of the dispute and chargeback lifecycle including case initiation and evidence gathering, sales draft request, merchant contact, and chargeback
- Previous bank operations experience in a financial institution
- Incorporate Capital One’s core brand values into department
List of Typical Responsibilities For a Fraud Investigations Resume
1
Responsibilities For Fraud Investigations Manager Resume
- Work some rotating weekends and holidays
- Provide case summaries to management and senior leadership
- Work with team on well-defined tasks related to detection of suspicious point of fraud activity using proprietary software, and identification of potential cases through the use of in-house tools to update and query the database
- Professional experience working in a fraud, compliance or risk environment of the financial services industry or financial investigations experience in Federal, State or local law enforcement
- Multi-task and work in high volume, high pressure environment
2
Responsibilities For Fraud Investigations Specialist Resume
- Demonstrated ability to maintain strict adherence to regulatory guidance regarding Suspicious Activity Report (SAR) filings as they relate to fraud as well as internal compliance standards and guidelines
- Access Database Development and Management
- Data Analytics: General analysis of business, general data analysis, support for ad hoc analytic requests, business case development
- Present analyses / recommendations in verbal and written form to business leadership and peers, concise and easy to understand
- Proficiency within the Microsoft Office suite MS Access, PowerPoint, Excel functions including pivot tables, charts, embedded queries, macros and Visual Basic. Strong oral and written communication skills. Expresses thoughts and ideas clearly and concisely
- Promote sharing of intelligence internally and with external businesses, policing agencies and industry initiatives
- Facilitate communications to decision makers during national and international online fraud incidents
3
Responsibilities For Fraud Investigations & Dispute Services Resume
- Research, evaluate, correlate, analyse, integrate and interpret information from multiple national and international sources
- The investigation of online fraud which has been developed from intelligence
- Monitor and automate activity on open source, social media, deep web, and other sources on a daily basis and report findings at a national and international level
- Provide immediate analysis in the event of the identification of a fraud compromise or a credible fraud alert with a plan for resolution
- Proactively pull together intelligence from disparate qualitative and quantitative information sources and draw inferences and conclusions
- Promote the work of the organisation to internal and external customers and to partner organisations
- Bring to the fore innovations in security threat intelligence to enhance the capability and reputation of the organisation as an industry leader in online fraud management
- Build appropriate rapport
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