Front Office Resume Sample
Violette Osinski
45121 Terrill Fort,
New York,
NY
+1 (555) 177 6927
Work Experience
Director of Front Office
05/2015
-
PRESENT
Boston, MA
- Risk infrastructure / grid optimization
- Market participants connectivity solutions
- Data aggregation and reporting solutions
- Work with the Team Leaders, Category Managers and key Business Users to optimise supplier costs whilst enabling the business to maintain appropriate service levels and minimise risk
- Support IT managers in all their commercial requirements from identification of business need to contract signature
- Lead commercial negotiations with relevant Software suppliers to ensure Barclays receive best value for money and associated cost savings
- Liaise with legal for the negotiation of large agreements to ensure favourable commercial terms
- Mitigation of business risk and robust ongoing SLAs
- Proactively seek savings opportunities across Software spend, negotiate and report in the appropriate format
Front Office
10/2012
-
12/2014
Houston, TX
- Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate S.O.P.'s
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotels S.O.P.'s in its use
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotels S.O.P.'s
- Ensure implementation of all Highgate policies and house rules. Understand hospitality terms
- Coordinate all aspects of the ongoing implementation of the Washington Hotel service culture
- Follow and enforce all Highgate hotels credit policies
- Ensure participation within department for weekly Guest Service/Operation meeting
- Monitor all V.I.P.'s, special guests, repeat guests and requests
- Conduct meetings according to Highgate standards as required by management
Front Office Clinical Assistant
09/2007
-
09/2012
Los Angeles, CA
- Support the Software Team Leader, Category manager and Relationship Managers and Vendor Managers in the active management of strategic suppliers, including ongoing vendor rating and periodic commercial review meetings
- The role involves working with globally distributed development team to deliver a Java Swing GUI /Java server application used for multi asset class trading globally. This includes Programs Trading as well as Cash Trading (High touch and Direct to market). The main focus initially would be to drive the migration of the users from the old platform to the newer technology
- In addition to leading the team, there is an expectation that the person is extremely hands on with the development work is in C# 3.5 (moving to C# 4) - building WinForms GUI elements utilizing an MVP pattern, WPF elements utilizing an MVVM pattern and writing business logic and code to interact with server-side processes via pub/sub middleware
- Implement POC’s for new features and work iteratively with users to see items through completion
- Welcomes visitors by greeting them, answering or referring inquiries
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
- Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotels S.O.P.'s
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotels S.O.P.'s
- Maintain Highgate S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting
Education
Averett University
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong leadership skills, training skills and interpersonal skills
- Excellent Dutch skills, good English skills, preferably French skills
- Excellent problem solving skills & a proven track record in handling guest complaints of varying severity
- Excellent communication and interpersonal skills in order to establish strong working relationships with advisers and key stakeholders
- Demonstrated strong organization, multi-tasking and time management skills with high attention to detail
- Proven ability to set and achieve very high standards of personalized guest service, while having strong technical skills to drive revenue and yield
- Excellent oral and written communication skills, with demonstrated capability to deliver persuasive, high impact, high quality presentations
How to write Front Office Resume
Front Office role is responsible for english, interpersonal, leadership, organizational, computer, customer, training, communications, presentation, opera.
To write great resume for front office job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Office Resume
The section contact information is important in your front office resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Office Resume
The section work experience is an essential part of your front office resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front office responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front office position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Office resume experience can include:
- Proven strong supervisory/leadership skills and the ability to consistently meet high levels of service excellence
- Interpersonal and communication skills necessary to interact effectively with staff, patients, families, providers, managers
- Strong strategic planning, project management skill and superior decision-making while managing multiple priorities
- Excellent direct sourcing skills with the ability to leverage a variety of technologies including LinkedIn, eFinancial and other creative sourcing channels
- Strong technical skills to achieve independent challenge of quantitative and qualitative non-financial risk metrics during development and during production
- Strong leadership, training and team building skills
Education on a Front Office Resume
Make sure to make education a priority on your front office resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front office experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Office Resume
When listing skills on your front office resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front office skills:
- Strong leadership abilities, sound judgment, superior decision making and problem solving skills to effectively manage the department(s)
- Excellent Communication skills both written and verbal, with the ability to communicate effectively with all levels of the business
- Strong computing and programming (coding) skills and experience, utilising programming languages such as Matlab, R, Python, C++, SQL and Oracle
- Excellent communication skills including experience speaking to technical and business audiences and working globally required
- Excellent interpersonal skills with a demonstrated ability to work and lead in a cross functional team environment
- Excellent direct sourcing skills with the ability to leverage a variety of technologies including LinkedIn and other creative sourcing channels
List of Typical Experience For a Front Office Resume
1
Experience For Director of Front Office Resume
- Excellent networking/communication skills
- Lead by example, have a positive demeanour and demonstrate initiative and advanced communication, organisational and problem solving skills
- Excellent computer skills Microsoft Office and Opera PMS system
- Possess excellent organizational skills, attention to detail, and ability to multitask
- Excellent communication skills and ability to interact with people at various levels
- Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations
- Exhibit strong decision making skills to deliver brand service standards resulting in highest guest satisfaction
- Passionate about Guest Service and able to deliver excellent guest service skills
2
Experience For Assistant Director of Front Office Resume
- Moderate to strong technical skills
- Excellent Murex skills
- Good people skills, friendly, approachable and a communication legend (general chat, letters, email, pigeon and obviously snapchat)
- Very good skills in MS SQL
- Exceptional planning, organizing and delegating skills with attention to detail
- Prior software development (full life-cycle) experience gained from working within investment banking industry required
- Exemplary written, verbal and problem solving communication skills
3
Experience For Front Office Team Member Resume
- Excellent Good command of spoken & written English
- Communication is key to this role, interacting effectively and genuinely with guests, team members and other departments
- Continually enhance your skills
- Maintains strong relationship and goodwill with regular guests and local patrons
- Effectively manages and troubleshoots emergencies
- Refined verbal and written communication skills in English and German
- Keep the Director of Customer Experience informed of all activities of the Customer Experience department
- Communication skills etc
- Proven Supervisory experience including delegation, problem solving and motivational leadership
4
Experience For Front Office Representative Resume
- Front Office operations expert with pride, passion and decisiveness to support leading and developing a great team and drive excellent guest experience
- Previous experience managing an operation with a very strong Forbes rating
- Some college and/or proven experience in Business Administration/Marketing
- Professional, team-oriented, possess good work ethics, and proven success in driving guest loyalty and satisfaction
- Demonstrated experience creating and executing on strategies to source with limited reliance on agency support
- Good experience in FO Murex configurations for Etradepad, FDI, Pre Trade rules, Assignments, Evaluation Settings and Market Data
5
Experience For Front Office Duty Manager Resume
- Demonstrate excellent written and verbal communication in English
- Multi-lingual communication skills
- Effectively communicate expectations and responsibilities to Front Office Cast Members
- Good experience of development in database technologies such as SQL Server, Oracle and
- Excellent operational knowledge and experience of IT Front Office System
6
Experience For Director, Front Office Resume
- Excel, Word, Power Point, FBM, Opera Computer skills
- To document XVA solution for model validation and manage validation expectation
- Specific equities based risk experience, with experience in equity derivatives (vanilla and exotics)
- Have advanced English communication skills both written and spoken
- Great Analytical and Quantitative skills
- Previous experience in the hotel industry is a strong advantage (use of Opera or Fols)
- Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example
- Acting MOD experience
7
Experience For Duty Manager, Front Office Resume
- Drive a delightful guest arrival experience by the joined commitment of Front Office, Housekeeping, Engineering and In Room Dining
- Confident and effective when providing feedback of all levels to team members, as well as when issuing disciplinary action as necessary
- Proven track record of delivering top quartile guest satisfaction, financial results, colleague engagement and brand adherence
- Experience leading teams in a luxury, resort environment required
- Provide tools to validate or improve macro hedging of aggregate risks
- Build solid working relationships with clients, traders and vendors
- Contribute to capital initiatives including FRTB RSA/IMA, margin reform – requires good knowledge of regulations,
- Previous Front Office management experience in a luxury NYC hotel
- Previous luxury hotel Front Desk leadership experience required
8
Experience For Front Office Director Resume
- Previous experience in a high volume (250+ rooms) luxury hotel environment is a distinct advantage
- Demonstrate, articulate and drive key financial, guest and colleague engagement results
- At least three (3) years of Front Office Supervisory and/or Management experience required
- Management experience in the hotel or resort industry or rental management
- Technical experience in financial services domain: Development, UAT, FA
- Or greater of general office or secretarial experience. Able to type 30 wpm
- Good ability to adapt and manage employees of different cultures
9
Experience For Front Office Analyst Resume
- All trades to be captured and validated on T-0 in an efficient manner
- PV validation of any zero/regressed/stale PV’s on a T+1 basis
- Previous experience in middle office is very desirable
- Experience in a management, control, or Supervisory function for a top-tier investment bank, preferably with a global remit
- Proven ability to manage project based teams and to optimise resources in constrained environment
- Analytical with a strong interest for financial market and financial instruments
- Experience of at least 3 years within Investment Management companies
- Experience in client support is mandatory to be considered for this role
10
Experience For PBX Agent Front Office Resume
- Solid foundation within Working Capital and Treasury management
- Operate phones and radios efficiently and professionally in communicating with hotel staff
- Experience of supervising a team, ideally in a Hotel Front Office
- A strong, analytical mind, comfortable working on complex problems
- At least two years’ direct XVA modeling and development experience preferably from a front office quant team
- Demonstrate creativity in theory application during the internship
- Experience in production support in the fields of marketing, finance
- 5~6 years’ experience in a financial workplace IT environment, preferably in Low Latency / Market Making environment
- Develop departmental training and activities in order to continuously improve associate skill and knowledge
List of Typical Skills For a Front Office Resume
1
Skills For Director of Front Office Resume
- Excellent customer service/complaint handling skills
- Good relational and team-working skills
- Good independent decision making skills
- Excellent C# skills, deep insight to the .net framework and object-orientated software design and programming
- Rigorous, autonomous and good interpersonal skills
- Participate effectively in-group problem-solving processes demonstrated by direct involvement
- Excellent verbal and written English communication and listening skills
- Listening, critical thinking and probing skills
- Experience in an ASX trading environment and a strong understanding of ASX rules, ASIC regulations and financial advice licensee standards,
2
Skills For Assistant Director of Front Office Resume
- Customer facing skills - to be able hold one’s own in discussions with demanding front office users
- Mathematical skills (including basic math, budgeting, profit/loss concepts, percentages, ratios, and variances) are utilized frequently
- Previous settlements experience is needed with experience of settling through the main clearing houses - Clearstream & Euroclear
- Previous experience gained in Private Banking/Wealth Management. Previous experience in a Compliance, Audit or training background advantageous
- Communicate effectively with Casino Marketing to analyze casino blocks
- Communicates effectively both orally and in writing to provide clear direction to staff
3
Skills For Front Office Team Member Resume
- Highly developed communication skills coupled with the ability to work independently while functioning well as part of a team
- Solid demonstrable experience with FinTech programming
- Supervisory skills acquired through training or equivalent knowledge
- Proficient word-processing, excel, grammar, organizational and communication skills etc
- Able to type 30 wpm; proficient word-processing, excel, grammar, organizational and communications skills etc.
- Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator
4
Skills For Front Office Representative Resume
- Experience in selecting, hiring, training and supervising department staff. Strong written and verbal
- Proven ability to develop and execute effective business-to-business product marketing strategies
- Intermediate skills in MS Office Suite
- Well developed Computer Skills particularly in the use of MS Office, email, Fidelio/Opera and basic systems interface
- Business analyst experience required, or business system project management experience
- Communicate effectively with Revenue Management to ensure room maximization of room inventory
- Depth of experience in analysing derivative products including Greeks, VaR, stress testing and appreciation of modelling
5
Skills For Front Office Duty Manager Resume
- Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning
- Solid understanding of equities, equity options markets, equity cash trading, special situations and merger arbitrage trading strategies
- Experience in leading the execution of an extensive variety of client transactions covering the full advisory and capital raising spectrum (CRM roles)
- Good knowldeg on hedging an hedging strategies
- Proven ability in training and coaching personnel
6
Skills For Director, Front Office Resume
- Experience in implementing a strategic vision and providing direction and guidance to the design and implementation teams that carry out the mission
- Client Focus - Identifying and developing effective customer relationships
- Experience developing trading user interfaces i.e. tickets/blotters
- Proven record of implementation, training and upholding of service standards
- Hard-working and dependable, with ability to develop strong working relationships both internally and with clients
- Solid understanding of programming best-practices, and always consider solution scalability and performance
7
Skills For Duty Manager, Front Office Resume
- Attention to detail and ability to think outside of the square, always seeking ways of adding a personal touch to our guests’ experience
- Effective at building relationships with both senior stakeholders (Managing Director level) and delivery leads, a collaborative approach is essential
- Secure payment prior to issuing room key, verify/adjust billing
- Complex Event Processing tools to evaluate the effectiveness of our ETFs in real-time, measuring over 500K rules per second, across 2K+ listings
- Good understanding of Stock Loan and/or Swaps
- Good understanding of Treasury risk & mitigation principles
8
Skills For Front Office Director Resume
- Proven knowledge of IT sourcing
- Experience in working in an Agile Scrum team
- Preferably with 1-2 years working experience in a simillar position in the hotel industry
- Operates the front desk environment during their shift
- Good level of understanding on FX markets, Interest rates and macro-level economics
- Good level of understanding on FX products and instruments
- Demonstrates commitment to Westmont Hospitality operating principles and philosophies
9
Skills For Front Office Analyst Resume
- Work in partnership with the Director of Guest Experience/Services ensuring consistent processes, communication, and strategic goals
- Maintain excellent communication with the housekeeping department
- Communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, Hotel RL and guests
- Assist with establishing an effective environment for rapid application
- Track record of being an effective team player
- Experience of full project lifecycle (requirements, design, development, tesing, deployment, version control)
- Excellent knowledge of all aspects of Front Office Operations, including Front Office, PBX, Bell/Door, and Guest Relations
10
Skills For PBX Agent Front Office Resume
- Good command and understanding of the English language
- Approachable and willing to share their expertise and experience
- Working experience, include short period
- Serve as a role model in all areas, promoting uniform standards and good practice
- Previous experience gained in Private Banking/Wealth Management
- Experience working in a portfolio management team, either directly for an investment bank or a consultancy with engagements at an investment bank
- Prior hands-on management of a significant front to back delivery through a matrix organisation, including financials
- Experience as analyst developer using predominantly Windows technologies
List of Typical Responsibilities For a Front Office Resume
1
Responsibilities For Director of Front Office Resume
- Quantitative and analytic skills and experience with performance optimization, etc. required
- Excellent presentation skills – verbal and written
- Technical programming skills including high level programming languages such as C/C++C#, Java, etc
- Communicate effectively with Front Office, Housekeeping, Reservations, and Sales regarding group blocks and arrival/departure patterns
- Prior Front Office experience and thorough understanding of Front Office Operations
- Strong history of mentoring, training, developing and promoting team members
2
Responsibilities For Assistant Director of Front Office Resume
- Conduct regular associate training, monthly meeting, and monitor training tracking system for all associates to ensure their effectiveness and productivity
- Expert in the equity trading workflow, with proven understanding of EMS, OMS, trade routing, and indications of interest
- Demonstrate thorough knowledge of and encourage active selling all products, services and special events within the hotel, leading by example
- Gain knowledge and experience in the interest rate & equity derivative markets. Develop a greater understanding of the pricing of the various structures
- Conducts ongoing training of associates to increase job knowledge and skill level
- Experience working in a development team as test developer focusing on test automation
- Experience in designing and developing of automation frameworks
- Experience with scripting languages such as perl, pyton
3
Responsibilities For Front Office Team Member Resume
- Strong intuition to attend to guest needs, being proactive instead of reactive
- Good knowledge of the programming languages Html / Html5, Jquery, Jboss, Tomcat, Java / Javascript, JavaEE, Css, XML, SQL, Eclipse
- Inspects all VIP rooms prior to arrival, with GRM if required and Greet VIP and Escort guests personally on arrival/ bidding farewell
- Good functional knowledge in Pricing, PL, Greeks and sensitivity
- Good understanding of Murex GOM functions
4
Responsibilities For Front Office Representative Resume
- Experience in performing recon between 2.11 and 3.1 version for FO domain
- Understand Kimpton's Brand Culture, our Muse, the Guest and Employee Journey, Kimpton Programming and seasonal experiences
- Work closely with the hotel leadership on delivering the Kimpton experience and drive repeat business
- Operate and Manage the Rooms division including Hotel, Front Office Activities and Transportation
- Experience working as a Director in a Front Office environment with more than 1,000 hotel rooms
- Experience working in a guest service area(s)
- Java experience advantageous, though not essential as would be more in-depth database understanding
- Experience programming in VBA with the MS Office suite of applications
- Experience with object oriented programming (for example, Java, C++ or C# and .NET)
5
Responsibilities For Front Office Duty Manager Resume
- Demonstrates structured thinking and able to breakdown a problem
- We consider junior applicants as well with basic training and limited experience but with big smile, great personality & "Heartist"
- Experience working with LMS (the hotel software program)
- Experience in working with ERP systems (SAP or similar) and with CRM systems (MS Dynamics, Salesforce)
- Experience working with front end/web technologies such as Excel, WPF, GWT, AngularJS
- Experience of working in a Front Office team
- Experience of working with an OMS
6
Responsibilities For Director, Front Office Resume
- Regular inspections of all sections to ensure that the quality standards are maintained and in good working condition
- PC experience in a customer service setting
- Able to demonstrate the ability to use a variety of software engineering tools to solve complex problems
- Have thorough knowledge of emergency policies, procedures and systems and experience in applying knowledge
- Previous front office operations experience leading a large team of hourly employees
- Strong finance/economic/quantitative academic background
- Checks and ensures that all blocked rooms are vacant, clean and with full amenities prior to guest’s arrival
- Providing analysis and reports by performing data extraction and update, analysis, manipulation, reporting and formatting
- Sampling of client files, advice documents, record-keeping and order records providing timely and consistent coaching and feedback to advisers
7
Responsibilities For Duty Manager, Front Office Resume
- Facilitating in the delivery of the strategic roadmap of investment banking recruiting regionally, partnering with business heads and internal HR stakeholders
- Focusing on the needs of all customers and demonstrating a desire to anticipate and meet those needs when making decisions or taking actions
- Interpreting and quantifying the impact of regulations upon Global Markets activities and the Bank’s pricing and risk methodologies
- Using tools like Business Objects, other applications to collect and analyse data, as well as structuring queries and performing routine maintenance of reports
- Handling room blocking based on guest’s preferences according to room availability
- Communicating and organizing with other departments regarding the arrivals and departures of hotel guests
- Monitoring daily trading activities and supporting advisers with timely responses to queries
- Managing the daily liquidity positions for the various group companies to ensure there is adequate funding for their developing portfolios
- Maintaining Housekeeping Stock and ordering for stock out material every month
8
Responsibilities For Front Office Director Resume
- Contributing to the preparation of all services for arriving guests and VIP's, guest satisfaction program according to Sofitel service standards
- Filing, scanning, faxing, etc
- Processing the CC Sharing Agreements, between BNPP and its Retail Branches, and ensuring their maintenance
- Understanding our single and multi-process algo/automation container and acting as the team’s C# and Java/tech champion in London
- Understanding on asset management operations, exposure to portfolio management, trade execution, trade life cycle, monitoring processes etc
- Greeting and welcoming guests
9
Responsibilities For Front Office Analyst Resume
- Registering guests checking in and out
- Being responsible for the reception and taking payments
- Developing special reporting templates to develop new reports
- Showing initiative in suggesting improvements on reports, produce them on the pre-defined schedule
- Preparing necessary reports according hotel’s standard
- Focusing on the platform’s non-functional behaviour: performance, scalability, security etc – and making sure that tests in this area are repeatable
10
Responsibilities For PBX Agent Front Office Resume
- Responding to guests requests, meet and exceed their expectations, by "Wowing" them with your wonderful energy and positive attitude
- Meeting and greeting VIP guests
- Managing guest issues and looking into room and account discrepancies
- Training staff according to the Westin standards of Front Office
- Handling incoming calls, visitors/guest on daily basis
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