Front Office Coordinator Resume Sample
Nichole Fadel
7011 Marks Cape,
Boston,
MA
+1 (555) 828 5103
Work Experience
Front Office Coordinator
02/2016
-
PRESENT
Los Angeles, CA
- Manually checks inpatient charge sheets for errors, and inputs therapists’ productivity into spreadsheet on a daily basis. If errors have occurred, communicate with therapist in the correction of charge
- Assists Orthopaedic Coordinator with any and all requests to ensure flow a class, i.e.,
- Sets up and removes class informational signage and stands for Orthopaedic class
- Places pens, papers, and any other material needed on patient tables
- Prepares coffee and other refreshments for classes as requested
- Assists any/all staff with other indicated tasks required by department when requested in order to support hospital processes
- Serve as liaison with practice manager for issues among the clerical staff
Front Office Coordinator Laguna
08/2009
-
08/2015
Houston, TX
- Implement and monitor procedures to improve front office operation, in coordination with practice manager
- Answer telephones within three rings, prioritize calls and coordinate service with the answering service
- Establish and maintain accurate patient records and record filing system
- Receive/transfer patient records with required records release
- Types, files and distributes correspondence as directed
- Collect and process payments at time of service
- Be familiar with policies of various insurance companies
- Prepare miscellaneous reports as requested
Front Office Coordinator / Admin Asst
09/2005
-
03/2009
Philadelphia, PA
- Prepare for Guest arrivals in accordance with Swissôtel Hotels & Resorts’ procedures, including special request reservations and VIP Guests
- Provides professional and timely check in & out service for all hotel Guests which adheres to Swissôtel Hotels & Resorts’ policies and procedures
- Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Updates the designated Air Traffic Control (ATC) person on a regular basis. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient’s history notes
- Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABN’s, financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences. Accurately follows collection policies and processes
- Frequent (34-66% of the day) - sitting, standing, walking, reaching with hands and arms, flexing/extension of wrist use, grasping and fine manipulation, talking and hearing
- Occasionally (11-33% of the day)-bending, climbing, kneeling, reaching at or above shoulders
- Infrequent (1-11% of the day) - crawling or crouching
- Gather any new employees from new employee orientation as requested by Director or Office Manager
Education
Northwood University - Florida Campus
2001 - 2005
Bachelor's Degree in Management
Professional Skills
- Strong working knowledge of Microsoft Office Suite products, database management, and report generation skills required
- Highly developed communication (written and verbal) and organizational skills with demonstrated success in each area
- Strong organizational skills, attention to detail, ability to multi-task and handle ambiguity
- Responsible for the front office experience, striving to provide an engaging hospitality-like experience for our employees and guests
- Effective problem solving and interpersonal skills, with a focus on teamwork and customer service
- Superior skills and expertise with Microsoft applications; Word and Excel; and Google mail required
- Demonstrated ability to relate effectively with students, faculty, staff, alumni, campus administrators, and industry
How to write Front Office Coordinator Resume
Front Office Coordinator role is responsible for organizational, microsoft, interpersonal, software, mac, database, word, teamwork, organization, medical.
To write great resume for front office coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Office Coordinator Resume
The section contact information is important in your front office coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Office Coordinator Resume
The section work experience is an essential part of your front office coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front office coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front office coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Office Coordinator resume experience can include:
- Strong knowledge of building, safety, and fire codes; office space planning and utilization
- Strong working knowledge of computer applications, such as but not limited to
- Work on multiple projects simultaneously, prioritize, follow-up, and bring to a successful conclusion
- Provide administrative support to the VP of Operations/Senior Director Clinical Trial Effectiveness, VP of Clinical Development, and Senior Medical Director
- Customer service and administrative experience
- Warm – likes building relationships with others. Proactively builds strong relationships with students and families
Education on a Front Office Coordinator Resume
Make sure to make education a priority on your front office coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front office coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Office Coordinator Resume
When listing skills on your front office coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front office coordinator skills:
- Good time management and organizational skills
- Multi-task and possess excellent time management and communications skills
- Curious – willing to learn new things, and open to new, better ways of running processes. Always looking for ways to run the front office more effectively
- General knowledge of HVAC, electrical, plumbing, and carpentry skills
- Functions effectively as part of a team
- 1 – 2 years’ related experience (such as front office, administrative experience in medical office)
List of Typical Experience For a Front Office Coordinator Resume
1
Experience For Medical Front Office Coordinator Resume
- Organized - excellent organizational skills, keeps systems running smoothly and accurately with nearly flawless attention to detail
- Demonstrated UCSD experience
- Experience in a medical office environment required
- Answer and direct calls on main and Executive lines in a courteous, professional, and effective manner
- Operate and maintain a variety of office equipment
- Offering general office support (copying, troubleshooting, handling requests from agents in the field, etc)
- Answering/ directing all incoming phone calls
- Compiling and maintaining client records and mailing lists for agents
2
Experience For Front Office Coordinator Laguna Resume
- Handling ingoing and outgoing business related packages and letters
- Ordering, managing, and keeping inventory of office supplies
- Assisting with setting-up and rescheduling appointment
- Drafting of listing agreements, extensions and other forms on an as needed basis by agents
- Assisting team members with scheduled activities (i.e. catering, deliveries, etc..)
- Incoming and outgoing phone calls
- Building Proctor for Guggenheim Hall and Preconstruction Center, and Assistant Proctor for Industrial Sciences Lab
3
Experience For Front Office Coordinator / UM CMG Resume
- Maintaining agents Select Sold properties on the office website
- Greeting guests and employees
- Ordering lunch/breakfast as requested
- Serve as Key Manager for the department including issuing and returning keys and performing annual key audits
- Coordinate semester textbook adoptions, including researching current editions and compiling new information for course packets
- Disperse informational material regarding all department programs including directing calls and walk-ins to the appropriate office
- Perform administrative tasks requested by staff including filling, word-processing, spreadsheet development, poster design, and process copy orders
4
Experience For Front Office Coordinator, Clinic Prn-oic Resume
- Assist in ordering and maintaining office and break room supplies, keeping them neat and organized
- Ensure SLA on all incoming support requests, via ticketing system, are on target
- Collaborates with providers regarding appropriate coding procedures
- Process copy orders, including coordination of printing course packets with FastPrint
- Preparation of marketing and invitation materials for department events, including award dinners, trainings, and professional development activities
- Assist in entering listings and changes into advertising database and extensions into the MLS – as back up support to listings department
- Responsible for business related faxing/scanning
5
Experience For Front Office Coordinator / Admin Asst Resume
- Knowledge of shipping and receiving procedures and tools
- Coordinate department front office, including supervision and training of student staff
- Maintain and update department calendars, including appointment scheduling, faculty office hours, conference rooms, classrooms, etc
- Serve as author and editor of monthly department highlights and annual newsletters, including deciding which articles are to appear in each edition
- Distributes and collects incoming mail, assist with outgoing packages by Fedex/UPS
6
Experience For Front Office Coordinator Resume
- Assist in scheduling and overseeing service of vendors/maintenance providers
- Ensure that reception area is welcoming and accommodating to guests and team members
- Coordinates office procedures with medical staff and billing office to ensure smooth flow of information within departments
- Assists new employees through the orientation process - including Facilities amenities, office set-up, and system overviews
- Supervises the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping
- Utilizes coding knowledge for surgical and other charge entry functions
7
Experience For Medical Front Office Coordinator Resume
- Orders and maintains supplies according to par levels for the practice
- Provide support for department event planning and operations
- Coordinate printing of course packets with FastPrint
- Organize and distribute course evaluation materials and graduate teaching assistant evaluations every semester
- Develop and enforce a building safety plan for Guggenheim Hall and communicate updates to staff, faculty, and students when necessary
8
Experience For Front Office Coordinator Laguna Resume
- Weekly reminders to agents of their expiring listings to ensure they stay up to date
- Monthly auditing of agents social media accounts to ensure compliance with the company and the Department of State
- Responsible for receiving guests, contractors, and vendors
- Proficiency with word processing and spreadsheet apps
- Navigate tasks involving sensitive information
- Order supplies as requested. Including, but not limited to office supplies, departmental,
- Obtain, verify and update information on patients, physicians, and insurances to ensure proper billing
9
Experience For Front Office Coordinator / UM CMG Resume
- Assist with surgery scheduling
- Distribution of faxes, sort in coming mail
- Monitor building access security
- Assist with meeting preparation to include refreshment deliveries, set-up, and clean-up responsibilities
- Manages the activities and the office of the Company Executive
- Answers telephones and directs the caller to the appropriate employee/extension
- Maintains confidential information and correspondence for all corporate, personnel and Company business
10
Experience For Front Office Coordinator, Clinic Prn-oic Resume
- Maintains confidentiality of all corporate, personnel and Company business
- Extensive knowledge of Microsoft Office; Excel, Word, PowerPoint
- Ensures the timeliness and accuracy of patient charge entry into the billing system, assists with collecting and recording co-pays (cash and/or charge), and balances patient accounting daily
- Distribute incoming/process outgoing Mail (U.S. Postal, FedEx, UPS)
- Answer Tech support and Customer service overflow
List of Typical Skills For a Front Office Coordinator Resume
1
Skills For Medical Front Office Coordinator Resume
- Demonstrated strong interpersonal skills with patients and co-workers
- Coordinates with referral source or patient or patient’s physician to effectively resolve issues impacting patient’s admission process
- Typing , word processing, and computer experience
- Manage employee parking applications and guest parking validation
- Demonstrated responsibility for successfully managing processes
- Demonstrated personal qualities of sound ethical decision-making, confidentiality, creativity, enthusiasm, and integrity
- Experience with Microsoft Office programs including Word, Excel, Access, and PowerPoint
- Front Office experience at physician’s office, managed office, or hospital. Typing 55wpm,
2
Skills For Front Office Coordinator Laguna Resume
- Two years experience in an office or medical environment preferable
- Experience with ProCore and Sage 300 CRE or similar industry specific software
- Experience in a distribution center environment
- Multi-task and demonstrate flexibility
- Strong ability to conduct oneself in a highly professional manner in dealing with patients and their families
- Demonstrated knowledge about patients with mental illnesses
- Experience with EPIC, EMR
- Experience with Psychiatric population
- Proven success in a dynamic, fast-paced environment required
3
Skills For Front Office Coordinator / UM CMG Resume
- Reception or related administrative experience in the construction industry
- Prepping and maintaining medical records
- Creating and maintaining clinical logs
- Auditing of each patient’s chart every day
- Assists with collecting and recording co-pays (cash and/or charge) including balancing the day in the computer
- Provides administrative support such as meeting/presentation preparation, arranging donations, coordinating warehouse activities, etc
- Manages all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones
- Train students in methods for studying and analyzing communication
- Assist in developing packets for meetings, setting up conference calls, etc
4
Skills For Front Office Coordinator, Clinic Prn-oic Resume
- Coordinate scheduling of meeting rooms; take room reservations for meetings and events
- Provides support with scheduling food truck, rewards & recognition initiatives, etc
- Manage the day-to-day operations of facilities housing 250+ employees
- Manage the day-to-day operations of facilities housing 400+ employees
- Knowledge of IT & systems (“including Opera”)
- Answer incoming telephone calls and forward calls appropriately; retrieve and forward voice mail messages
- Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure
- Maintains entry log of incoming visitors
5
Skills For Front Office Coordinator / Admin Asst Resume
- Responsible for internal and external high-volume telephone operation, communication and messaging
- Maintains agency office organization, standards and cleanliness including but not limited to office supplies, conference rooms, café and reception area
- Develops and maintains relationships with key catering (and other) vendors
- Assists in the planning and preparation for client and internal meetings in all TBWA\WorldHealth locations
- Minor travel planning support for employees and various ad hoc projects as needed
6
Skills For Front Office Coordinator Resume
- Manages vendors and maintain contact database and filing systems
- Introduce students to major lines of communication research and theory
- Offer students the opportunity to tailor their coursework to their own Communication-related interests
- Be flexible with your hours
- Develop students into scholars, mentors, and responsible citizens of California, the United States and the world
- Advance, integrate, evaluate and communicate knowledge of plant sciences from lab to field, rangeland, forest, parks, waterways and beyond ? using and improving plants to feed, clothe, fuel, restore and beautify the planet
7
Skills For Medical Front Office Coordinator Resume
- Seek out, anticipate and lead in addressing the agricultural, ecological and environmental needs of industry, governmental agencies, communities and people throughout our world
- Initial patient work-up including ability to document medical history and vital signs
- Computer knowledge and efficiency, including Microsoft Office products with heavy emphasis on Excel
- Understanding of commercial construction industry
- Maintain discretion and confidentiality at all times
- Understand and follow directions
- Responsible for daily/weekly/monthly reports for DC production, financial performance, scorecard, etc
- Schedules travel and flights, car rentals, hotel reservations, etc for senior leadership
- Submits travel expenses for senior leadership
8
Skills For Front Office Coordinator Laguna Resume
- Orders supplies for the DC
- Act as a point of contact for all employees
- 1 DAY @ QUEENSTOWN & 1 DAY @ THE EASTON LOCATION
- Provide responsive, compassionate customer service
- Multitask with a flexible, creative, “get-the-job-done” approach
- Two (2) years of experience in healthcare with Registration, Scheduling, customer service, Electronic health records, insurances, and other front office specialties
- Theoretical knowledge of psychology
9
Skills For Front Office Coordinator / UM CMG Resume
- Work with mental health population. Willingness to be flexible (e.g. work schedule)
- Bi-lingual in both Spanish and English
- Basic transcription, pleasant phone voice
- Welcome visitors, monitor visitor access and issue passes
- Respond to in-person and telephone requests from employees and management
- Receive, sort and route mail and deliveries
- Order, receive and maintain office supplies
- Create and print fax cover sheets, memos, correspondence, reports, and other documents
10
Skills For Front Office Coordinator, Clinic Prn-oic Resume
- Ensure reception / front desk area is clean and presentable
- Train and manage all front desk temps
- RMA, CMA or LPN certificate is beneficial
- SPANISH SPEAKING INDIVIDUALS ARE HIGHLY DESIRABLE
- Basic to intermediate knowledge of Microsoft Office Application tools: Outlook, Word, PowerPoint, Excel
- Prepare employees’ monthly payroll sheet
- Calls patients to verify appointments
- Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed
- Schedules patients for physician visit. Maintains and updates appointment calendars
List of Typical Responsibilities For a Front Office Coordinator Resume
1
Responsibilities For Medical Front Office Coordinator Resume
- Oversees orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, peak loads
- Collaborates with Administrator in selecting, monitoring and evaluating front office staff
- Understand and comply with general local, state and federal codes, specifically including emergency egress, and ADA requirements
- Assist with word processing jobs, mail merges and perform data entry
- Manages workflow of scheduling, check-in, and check-out processes to ensure timely and accurate completion of tasks
- Coordinates staffing to ensure adequate coverage for all locations (to include lunch and breaks)
- Coordinates office procedures with medical staff, and billing office to ensure smooth flow of information within departments
2
Responsibilities For Front Office Coordinator Laguna Resume
- Notifies clinical personnel of patient arrival
- Processes and delivers departmental mail
- Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day
- Tracks down labs on patients and follows up with lab companies when errors occur
- Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc
- Processes and maintains medical records in accordance with records protocols
- Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered
3
Responsibilities For Front Office Coordinator / UM CMG Resume
- Sends patient operative reports to referral source and patient’s physician within 72 hours of completed procedure
- Assist and guide patient thru the check-in process
- Someone who can provide a professional, efficient, friendly first connection with Forrester’s guests and employees
- Cultural advocate for the agency. Be the first and last point of contact for guests, clients, employees and vendors of the organization
- Owns receptionist manual and ensures forms and templates are updated regularly
- A customer-service and support-focused mindset
- Welcome guests to ensure their comfort until they are handed off to an internal colleague
4
Responsibilities For Front Office Coordinator, Clinic Prn-oic Resume
- Coordinate company events including; working with internal and/or external program/ leaders, Multimedia team, vendor management, and overseeing implementation of support logistics
- Manages coordination of onsite food service needs, as required
- Utilizes NetSuite; supports purchasing and processes invoices; acting as the liaison between vendor and accounts payable. Helps ensures that payments are timely
- Provide Facilities related administrative support to Sr. Executives, and other members of the management team
- Escalate tickets, when needed, to assure timely resolution
- Thoroughly documents steps taken to resolve an issue, and escalates issues as required
- Researches vendor options; coordinates with Project Management Office (PMO) and Procurement on bid processes and account set up
- Responsible for standard orders such as; furnishings, services, office supplies and break room amenities, snacks, etc
5
Responsibilities For Front Office Coordinator / Admin Asst Resume
- Promotes usage of global standards (set by PMO and COE’s) for equipment, furnishings, AV, construction specifications and defined processes
- Ensures compliance with health and safety policies
- Ensures that break areas and storage areas are well organized/maintained
- Perform in a flexible and changing work environment. Proven track record of success managing office space, layouts, furnishings, inventory management, and needs assessment
- General knowledge of OSHA requirements and ability to perform to those standards
- General knowledge of Environmental, Health & Safety policy and procedure
- Excellent communication, teamwork and negotiation skills with all levels of the organization, including business partners, are needed. Excellent writing skills are also required to produce written scope of work and contract documents for turnkey suppliers
- Demonstrates flexibility and willingness to assist in different departmental service areas, and showing respect and cooperation with all departments and individuals
6
Responsibilities For Front Office Coordinator Resume
- Collaborates with other staff to meet the needs of the patients and facility
- Answer telephone calls and direct to appropriate staff member
- Setup and coordinate meetings, conference rooms and visitor offices
- Facilitates employee, visitor and vendor access
- Provide a variety of administrative support functions for the human resources department
7
Responsibilities For Medical Front Office Coordinator Resume
- WOW every customer through all phases of the process
- Communicate and coordinate repair appointments, rental cars, deductibles payment, etc
- Facilitate the administrative aspect of the repair process
- Positive attitude and ability to work as part of a team
- Prepare federal express documents as requested
- Greet and assist students, faculty, staff, and visitors
- Gather information, interviews sources for content, writes and edits articles, and determines newsletter layout and design
- Oversee and updates department digital display and online calendar to market events and activities to students and industry
- Manage social media communication efforts for the department
8
Responsibilities For Front Office Coordinator Laguna Resume
- Provide support for print media development
- Work extensively with database management programs including updating department information, maintaining files, generating letters, documents, and reports using Microsoft Office Programs, i.e. (Access, Excel, Word, PowerPoint)
- Lead, propose, and coordinate department website updates and assist with the content development of new website pages
- Maintain kitchen supplies, office supplies, forms and equipment
- Maintain a professional, organized and clean work environment – which includes the front desk area, lobby area and other common areas throughout the office
- Weekly report of production compiled and sent out weekly
- Manage access points for internal swag distribution
- Collaborate and work with the Facilities team with tasks around the office, as needed
- Office Operations – keeps the office clean and organized, orders supplies, and communicates effectively to keep students and families up to speed. Answers the phone and greets visitors warmly- helping to guide them to whatever they need
9
Responsibilities For Front Office Coordinator / UM CMG Resume
- Coordinate proper insurance verification information/documentation of patient’s insurance, to be used to estimate the patient’s financial responsibility
- Ensures telephones are answered in timely and courteous manner and patient needs are appropriately addressed by front office staff
- Ensures positive customer service atmosphere and interactions in administrative areas
- Investigates customer complaints and ensures timely response where needed
- Promotes teamwork through collaboration
10
Responsibilities For Front Office Coordinator, Clinic Prn-oic Resume
- Enforces and assures compliance with all Company policies
- A high attention to detail is required, as well as an ability to multi-task
- Providing instruction and support on office systems, order business cards, name badges and other miscellaneous tasks, including zip forms, digital ink and other company programs
- Travel regularly to the Belleair location
- Most assume information management responsibilities
- Order / maintain all office supplies
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