Front Office Supervisor Resume Sample
Hayley Dietrich
4473 Abe Valleys,
Houston,
TX
+1 (555) 811 9872
Work Experience
Senior Front Office Supervisor
04/2016
-
PRESENT
Boston, MA
- Relevant supervisory experience
- Operations:Works with Front Office manager and associates to meet or exceed department and hotel goals. Ensures compliance with Marriott Operating Standards to maintain brand integrity
- Guest Satisfaction:Ensures front office associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence
- Human Resources:Participates in the hiring, development and retention of a diverse workforce to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success
- Financial Management: Assists in managing the daily operation of the Front Office to achieve or exceed budget expectations. Monitors wages and expenses and makes on going adjustments as needed to achieve goals
- Proficient in the English and Azerbaijani (verbal & written)
- Third language is an asset
- Knowledge of Property Management System (Micros-Fidelio) and Windows, MS Office Suite an asset
- Proven ability to handle cash effectively and accurately
Front Office Supervisor
12/2012
-
11/2015
Houston, TX
- Review Front Desk logbook for any other information or incidents
- Review all arrivals noting any special requests or challenges
- Review all departures to ensure billing is correct
- Make sure all shifts are covered as scheduled, cover as necessary
- Ensure proper credit policies are followed
- Ensure the proper completion of the desk agents AM/PM checklist
- Handle guest situations as they arise in a calm professional manner
- Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, valet, Engineering, etc...is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction
Assistant Front Office Supervisor Beach Retreat
04/2010
-
06/2012
Dallas, TX
- Develop, implement and ensure patient referral system admits patients within 3 days of referral (exception, provider availability)
- Manage patient referrals to avoid waiting list situation
- Inform clinic manager when more than 10 patients wait 7 days for initial appointment
- Monitor trending and analysis, reports including productivity (clinicians), QI, customer service, cycle times, financial reports, etc
- Contributes to general clinic operations
- Ensure accuracy of registration process at pre-registration and check-in establishing and maintaining 95% accuracy in registration process
- Develop, implement and manage a system to verify insurance benefits and inform patients of co-pays. Manage and audit the system to collect and bill for all co-pays, ensuring billing within a timely manner
- Remain current with changes in regulatory compliance for outpatient therapy services and ensures accuracy of documentation and billing processes for the front office
- Meet the desk agents to get any pertinent information
Education
Johnson & Wales University
2004 - 2009
Bachelor's Degree in Hospitality
Professional Skills
- Excellent organizational and interpersonal skills, as well as a strong sense of customer service
- Excellent team player with strong verbal and written communication skills,
- A strong team player, able to work within deadlines and motivate a team. Excellent communication (written & verbal) and interpersonal skills
- Ensures the team operates smoothly: prepares the work schedules taking each person's skills into account, leads, motivates, creates a good working atmosphere..
- Excellent communication skills, oral and in writing, both in English and Spanish
- Previous cashier experience/ Basic accounting skills
- Superior organisation and administration skills coupled with the ability to multi task and set priorities in a fast-paced environment
How to write Front Office Supervisor Resume
Front Office Supervisor role is responsible for leadership, training, computer, customer, interpersonal, english, accounting, credit, positive, spanish.
To write great resume for front office supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Office Supervisor Resume
The section contact information is important in your front office supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Office Supervisor Resume
The section work experience is an essential part of your front office supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front office supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front office supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Office Supervisor resume experience can include:
- Proven ability to handle guest challenges effectively, including anticipating, preventing, identifying and solving problems as necessary
- Previous cashier experience/basic accounting skills
- Strong computer skills, especially in Word, Excel and Fidelio
- Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or helping others to improve their knowledge or skills
- Organizing, Planning and prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Education on a Front Office Supervisor Resume
Make sure to make education a priority on your front office supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front office supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Office Supervisor Resume
When listing skills on your front office supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front office supervisor skills:
- Good mathematical and computer skills
- Proven customer service and staff management skills
- A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member supervision
- Be well presented with excellent social skills
- Good leadership and interpersonal skills essential
- Excellent language skills in English & Spanish
List of Typical Experience For a Front Office Supervisor Resume
1
Experience For Franchised Front Office Supervisor Resume
- Communicate effectively in English, both written and verbal - required
- Manage colleagues in the front office environment effectively and liaise with other leaders within the Rooms Division
- Leadership experience or demonstrated qualities, ideally in a Guest Services or hospitality environment
- Demonstrating appropriate behaviors - Serving as a role model to demonstrate appropriate behaviors
- Understanding of the importance of accurate and effective complaint handling and the importance of seemless communication
- Cashiering experience is required
2
Experience For Overnight Front Office Supervisor Resume
- Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott
- Previous supervisory experience at the Front Desk, Security or Night Audit is required
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests using the message function of the computer of incoming faxes
- Experience working with Outlook, Excel and Word
- Previous experience with Windows, Office, HOTSOS and Opera property management systems highly desirable
- Front Desk experience in a high volume full service hotel required
- Directly oversees and coordinates the day-to-day activities and operational effectiveness of the Front Office Team
- Develops strong working relationships with Hospital departments such as admissions, surgery scheduling, and nursing
3
Experience For Assistant Front Office Supervisor Beach Retreat Resume
- Ensure proper handling of owner allocation, keeping them as first priority
- Have a good working relationship with all colleagues and employees of the Hotel
- >1 year supervisory experience in Front Office
- Six months Front Desk experience
- Maintain excellent attendance and punctuality
4
Experience For Senior Front Office Supervisor Resume
- Develop our Associates to provide excellent, personalised guest service
- Experience in the hotel/hospitality industry - Required
- Experience in hospitality industry in a supervisory capacity required
- Understands and implements procedures to operate and maintain all Front Desk departmental equipment
- Demonstrates knowledge of the brand specific service culture
5
Experience For Relief Front Office Supervisor Resume
- Develops plans to prioritize, organize, and accomplish your work
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
- Very strong deductive reasoning and ability to solve complex inventory puzzles -required
- Strong understanding of the sales process -required
- Ensure that there is a good working environment for all associates
- Develop and maintain a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery
- Demonstrated competency with medical procedural coding (CPT/ICD9)
6
Experience For Executive Assistant / Front Office Supervisor Resume
- Maintain standards of guest services and a consistent guest experience as documented by Medallia and AAA ratings
- Maintain good knowledge of Opera System, other equipment and periodically train the Guest Services Assistants in this area
- Maintain good public relation with guests and other Department
- Ensure all guests are provided excellent service from the moment they arrive until the moment they leave the property
- Ensure all shift checklists are completed prior to departure of Guest Service staff
- Assisting management in training, evaluating, counseling, motivating and coaching employees
- Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Balancing and dropping receipts and counting and securing bank at beginning and end of shift
7
Experience For Entry Level / Front Office Supervisor Resume
- Developing and building teams - Encouraging and building mutual trust, respect and cooperation among team members
- Obtaining manual authorizations and following all Accounting procedures
- Assisting and responsible for the preparation of the arrivals by allocating the apartments following the requests policy of the resort
- Setting up accurate accounts for each guest according to their requirements
- Ensuring that rates match market codes, and documenting any exceptions
- Compiling and reviewing daily reports, logs and contingency lists
- Completing cashier and closing reports
- Accommodating guest requests, contacting appropriate staff if necessary
- Making change for guests Cashing personal/travelers checks
8
Experience For Clinic Front Office Supervisor Resume
- Maintaining open communication between all departments most notably housekeeping and finance
- Participating in the rolling rotation for day and night guest service management
- Coordinating with other departments of the hotel ensuring accuracy of guest requests
- Reading and writing in English utilized often
- Driving upselling and loyalty enrolments
- Supplying guests with directions and property information
- Processing all payment types, vouchers, paid-outs, and charges
9
Experience For Front Office Supervisor F / T Varied Resume
- Notifying Loss Prevention and/or Security of any guest reports of theft
- Conducting daily quality checks on all Front Desk related issues and tasks
- Maintaining Front Office procedures
- Supporting company and hotel policies and procedures
- Following all standard of procedures and implements them in work place
- Working knowledge of medical insurance HMO/ PPO/ EPO/ Indemnity/ Worker’s Comp
- Understanding of Switchboard operations and Concierge/Guest Services operational procedures
10
Experience For Assistant Front Office Supervisor Resume
- Resolving guest issues
- Overseeing check-in and checkout processes
- Assisting with guest relations and complaints
- Representing Management in their absence
- Training new Talent
List of Typical Skills For a Front Office Supervisor Resume
1
Skills For Franchised Front Office Supervisor Resume
- A positive approach, excellent organisational skills, and a passion for producing high quality customer care
- Are experienced in leading, coaching and developing a team with strong focus on customer service
- Have experience in leading & developing a team with strong focus on customer service
- Have great communication skills (fluent in Dutch and English) and are flexible (available to work morning shifts, evening shifts and night shifts)
- Proficient computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook
- Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, OPERA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology)
2
Skills For Overnight Front Office Supervisor Resume
- Good listening and communication skill
- Prior supervisory experience in a medical setting
- Prior cash handling experience necessary
- Good computer skill and knowledge in Fidelio program
- Continually audits the associates for: hospitality skills, reg. cards, signatures, credit limit, uniforms, tardiness, cash handling, key procedure etc
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to resolve the matter effectively and appropriately
3
Skills For Assistant Front Office Supervisor Beach Retreat Resume
- Clear concise written and verbal communication skills in English, bilingualism an asset
- Previous experience in a similar capacity at a luxury hotel. Two years Front Office experience required
- Work effectively in stressful, high pressure situations
- Computer Skills (Opera, Synergy, Nucleus, Vision, GoConcierge, Microsoft Office)
- Communicate and liase effectively with other leaders in the department and hotel
4
Skills For Senior Front Office Supervisor Resume
- Supervises and effectively manages the front office personnel at the hospital outpatient cardiac clinic service
- Helps establish an efficient outpatient orthopedic clinic service with a strong emphasis on excellent customer relations
- Use aggressive hospitality skills, which include
- Highly motivated and guest driven with the proven ability to solve problems and make timely and effective decisions, especially in a crisis situation
- Securing payment prior to issuing room key, as well as verifying/adjusting billing
- Experience working in a clinical setting (primary care, internal medicine, family practice)
5
Skills For Relief Front Office Supervisor Resume
- Experience working for Vail Resorts lodging properties - Required
- Professional cash handling, credit/debit transaction experience required
- 1 – 2 years of working experience in related position
- Three (3) years of front office experience in a medical office setting
- Be passionate about creating great guest experiences
- Strong working knowledge of Opera Property Management System
- Experience and a thorough understanding of Front Office operations and software systems
6
Skills For Executive Assistant / Front Office Supervisor Resume
- Experience working in a leadership or management capacity
- Previous experience working within a customer service environment essential
- A customer focused attitude, intent on delivering an excepeptional guest experience
- A passion for delivering a great customer experience,
- Ideally experience working a similar role within a branded hotel,
- Previous experience using a hotel PMS – preferably Opera
- Experience working in a hotel, hospitality, or corporate environment
7
Skills For Entry Level / Front Office Supervisor Resume
- Sales/upselling experience valuable
- Previous front office supervisory experience in a hotel environment
- Previous experience as a Reception Supervisor/Shift Leader
- Previous three years supervisory experience in Front Office within the hotel/leisure/retail, required
- Front office experience is required
8
Skills For Clinic Front Office Supervisor Resume
- Provide excellent customer service in a high volume, fast paced work environment
- At least 6 months of front office experience is required
- Excellent Communication in Vietnamese and English
- Experience in Front Office or F&B would be advantage
- Genuine and innate passion for service and understanding that our guest’s experience is of paramount importance
- Has 2 years of experience in a similar capacity in hospitality industry
9
Skills For Front Office Supervisor F / T Varied Resume
- Leading the Guest Services team in ensuring a delightful, seamless arrival and departure experience
- Available to work a variable schedule. Valid Texas Driver’s license
- Seven years of medical office experience
- Previous hotel (or related industry) experience required
- Upervisory experience in the Hospitality/Hotel industry
- Experience in the Hospitality Industry in Rooms Division
- Clear thinker with excellent communication abilities
- Two years’ experience in a customer service position, preferably in the hospitality industry
10
Skills For Assistant Front Office Supervisor Resume
- Previous experience with PMS hotel systems
- Relevant experience in a similar position within a hotel environment
- Hospitality/customer service experience required
- 6 months of front desk experience required
- Use of a keyboard to operate various property management and reservations systems, etc
- Previous Front Desk and Customer Service experience
- Experience in a Supervisor role in the guest services, front desk, or related professional area
List of Typical Responsibilities For a Front Office Supervisor Resume
1
Responsibilities For Franchised Front Office Supervisor Resume
- Strong time management skills with the ability to multitask and prioritize departmental functions to meet deadlines
- Has excellent communication skills and a positive attitude
- Demonstrate comprehensive knowledge of Front Office procedures and computer systems including Opera Micros, Starguest etc
- To ensure that stationary and technical equipment being used are kept in good conditions
- Handle guest welcome and express check in coordination together with Express check in Agent/Supervisor, Gate staff and Customer Experience Manager
- Demonstrate clear behaviors that align to the Property Service Culture Standards, the Marriott Journey and Brand Core values
- Strong ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
2
Responsibilities For Overnight Front Office Supervisor Resume
- Experience in the hotel/hospitality industry - Required
- Maintain effective communications with all members of the Front of the House team, and other departments as required
- Excellent communication (written/verbal) in the English language
- Front Office or Reservations experience. - required
- Hotel front office experience required
- Previous business office experience
3
Responsibilities For Assistant Front Office Supervisor Beach Retreat Resume
- Experience in an outpatient healthcare clinic
- Have hospitality and Front Desk experience
- Have Front Desk experience and are ready for the next step
- Combined experience in practice front office, supervision, customer service excellence, and/or operations required
- Experience in luxury hotel in a similar position or as an assistant manager
- Demonstrated competencies with cash controls
- 2 or more full years employment experience in a related position with this company or other organization(s)
4
Responsibilities For Senior Front Office Supervisor Resume
- Have experience in the Front Office or an international hotel company
- Make sure the arrival and farewell experience meet the standards
- Previous hotel industry experience required
- Either previous experience of this role in a similar hotel or be currently at Front Office Team Leader / Shift Leader level
- Needs to have 6 months hotel experience
- Identifying departmental training needs and actively participating in the training of departmental employee
5
Responsibilities For Relief Front Office Supervisor Resume
- Maintaining appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employee
- Ensuring that all areas of responsibility are kept clean and tidy
- Ensuring that the PC standard (enrolment, PC check in, PC benefits) are followed
- Ensuring that all enquiries for bookings are dealt with immediately and efficiently and are not left for reservations staff
- Ensuring that all reservations taken are input into the computer
- Supervising reception colleagues
- Working knowledge of OnQ is required
- Ensuring rosters are in accordance with occupancies
- Assisting the Front Office Manager in the daily operations
6
Responsibilities For Executive Assistant / Front Office Supervisor Resume
- Assist management in training, evaluating, counselling, motivating and coaching of employees
- Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role model
- Problem solving, reasoning, motivating and training abilities
- Change easily and frequently from one activity to another such as from typing to interviewing,to searching in a directory, to using a telephone
- To attend Company training programs to develop capabilities to help the organization in managing the hotel’s housekeeping operations
7
Responsibilities For Entry Level / Front Office Supervisor Resume
- Report to work wearing the required uniform and meeting professional grooming standards
- In charge of apartment blocking for Annual Maintenance, "Legionella", RDA, and any other upcoming projects like power saving
- On a daily basis ensure a correct cashier closing of all Front Office staff, following accounting guidelines and procedures
- Conduct ongoing training with existing staff
- Are willing to work morning, evening, and night
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activatin/issuing room key
- Prepare and conduct training sessions with staff regarding coding, accurate charge entry, and other front office functions
8
Responsibilities For Clinic Front Office Supervisor Resume
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activation/issuing room key
- Communicate with incoming staff and management by logging pertinent information in the pass on log
- Assist in marketing effort by assisting in sales blitzes
- To liaise with Housekeeping and Room Service regarding VIP and all other special arrivals of the day. Ensure VIP policy is followed
- To handle guest complaints according to the LEARN and empowerment processes, referring to the Reception Manager or FOM as appropriate
- Interact with Front Desk Manager regarding the proper handling of allocation request
- Familiarize with MVCI Enterprise Balanced Scorecard, focusing on our Vision and Mission, ensuring complete guest service satisfaction
- Settle guest accounts following standards accounting procedures
9
Responsibilities For Front Office Supervisor F / T Varied Resume
- Assist all departments /executives in obtaining appropriate information regarding groups, inventory and guest information
- Actively seek feedback from colleagues and guests; following-up and taking action
- Assist in monitoring and reviewing all department procedures as laid down in the standards of performance manuals
- Be familiar with all vouchers, group billing and opera cashiering procedures
- Prepares staffing schedules, training, and maintains department payroll reports, vacations, holidays, sick-leave, and absence records
- Assist in conducting 15 minutes training
- Responsible for providing all cashiers with sufficient cash during the shifts
- Assist in implementing procedures and documenting them
10
Responsibilities For Assistant Front Office Supervisor Resume
- Communicate this information to Housekeeping. Review limousine request forms and chart information on booking calendar
- Analytical capabilities (decision making and problem solving)
- Maintain guest privacy and security always by following policies regarding key security and guest room numbers
- Cash handling and banking procedure
- Develop and maintain positive working relationships with others, supporting the team to reach common goals
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