Frontline Leader Resume Sample
Jalen Connelly
95912 Peggie Station,
Detroit,
MI
+1 (555) 814 8655
Work Experience
Frontline Leader
11/2015
-
PRESENT
Houston, TX
- Visit Compliance monitoring: Assist RM as directed to review CC Dashboard for compliance for TAT’s and visits for HCBS and NF members for new enrollees and ongoing members and develop innovative approaches to help manage caseloads
- Act as an advocate for an individual’s care needs by identifying and communicating opportunities for care interventions, including identifying and addressing functional deficits and gaps in care; Anticipates customer needs and proactively develops solutions to meet them
- Assist in member care transitions, monitoring initiation and daily provision of services in accordance with the member’s POC; taking immediate action to resolve gaps in care
- Conduct, review and revise, as necessary, member’s risk assessment and risk agreement
- Development of a member specific POC by coordinating with member’s primary care provider, specialists and other providers and care programs to ensure comprehensive, holistic, person centered approach to care
- Routinely assess and monitor member’s status, needs and progress; if progress is static or regressive, determine reason and proactively encourage appropriate adjustments to their plan of care, providers and/or services to promote better outcomes
- Develop a team of facilitators using sound adult learning theory. Identifying facilitator needs gaps and best delivery methods to provide superior service offerings to call center leadership
- Pro-actively builds business partnerships and establishes credibility for the training team with all business levels; establishes a reputation for adding significant value to the business through development of relevant, efficient and results driven training materials
- Participate in appropriate meetings and activities to support overall RightSource Quality, Process, and Learning goals
HRA Frontline Leader
12/2009
-
06/2015
San Francisco, CA
- Supervise the department’s day-to-day operations
- Associate development from meeting metrics to setting goals and creating a positive environment
- Analysis of Provider Data Management and the ability to interpret and present at an executive level
- Demonstrate emotional intelligence by coaching associates
- Have the ability to think differently today to help us shape the organisation of tomorrow
- Are endlessly curious about new technology and automation opportunities. Proactively identifying what technology is being developed, experimenting with it, and leveraging it for the benefit of customer
- Empower their team to solve the day to day challenges and so that they focus their time and energy on the future. Leverages performance by challenging, empowering and removing barriers. Being clear and acting early on performance, both good and bad
- Passionately bring the customer into every conversation, action and decision – both within Customer Ops but critically into the wider organisation as well. Being able to influence a wider audience to keep customer at the forefront right across Aviva
Frontline Leader / Medicare Claims
05/2004
-
08/2009
Dallas, TX
- Are comfortable not having everything known and clear – operating in the grey and succeeding by being agile, adaptable, and taking ownership to question and listening to our people
- Look for and lead change – being courageous – challenging others including more senior leaders on the status quo. Knowing where to disrupt the norm, drive simplicity, and make change happen
- Experience in call center CMS guidelines
- Be able to manage a virtual team remotely
- Health and Life License
- Proficiency in Microsoft Office Programs Word, Excel
- Working knowledge PowerPoint and Access
- Applied knowledge of healthcare insurance
- Previous inventory experience strongly preffered
Education
Cleary University
1998 - 2003
Bachelor's Degree in Business Administration
Professional Skills
- Excellent consultation skills; Strong project management skills demonstrating the ability to plan, prioritize, and coordinate work assignments of others
- Prior work experience in an operational setting, with demonstrated supervisory experience, 2 years
- Prior Customer service and/or Call Center experience with demonstrated supervisory experience
- Strong influencing skills and ability to coach and support
- Proficient computer skills including Microsoft Office, Adobe Products and Learning Management Systems
- Effective coaching or mentoring skills
- Prior supervisory experience in a call center setting
How to write Frontline Leader Resume
Frontline Leader role is responsible for travel, insurance, training, automation, languages, health, microsoft, transportation, adobe, mentoring.
To write great resume for frontline leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Frontline Leader Resume
The section contact information is important in your frontline leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Frontline Leader Resume
The section work experience is an essential part of your frontline leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous frontline leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular frontline leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Frontline Leader resume experience can include:
- Experience reading and interpreting provider contracts
- Previous experience leading people or process
- Salary starting from £25,000 dependent on experience
- Coordinate with local leadership teams to schedule offline activities to balance SVL’s while also ensuring that local and national priorities are met
- Experience in health care setting
- Experience with exposure with clients internal and external. Including meetings and presentations
Education on a Frontline Leader Resume
Make sure to make education a priority on your frontline leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your frontline leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Frontline Leader Resume
When listing skills on your frontline leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical frontline leader skills:
- Demonstrated skills in a supervisory or preceptor role
- Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves bar
- Maintain confidentiality and communicate effectively with all levels of leadership
- Prior work experience in an operational and production based call center environment
- Prior Call Center Leadership experience
- Prior work experience in a production based call center environment
List of Typical Skills For a Frontline Leader Resume
1
Skills For HRA Frontline Leader Resume
- Proven ability to mentoring/coach/ and develop others
- Previous supervisory experience in a mail order or call center setting
- Skilled communicator with all levels of stakeholders (internally & externally)
- Experience in utilization review and/or home health
- Experience in a supervisory/managerial position
- Demonstrated proficiency in Microsoft Office Excel
- Previous experience in Grievance and Appeals
- Coaching & Developing self & others
- Understanding of call center metrics
2
Skills For Member Services Frontline Leader Resume
- Working knowledge of Microsoft Office Programs, e.g. Word, PowerPoint, etc
- Improving the system
- Lead and coordinate the day-to-day activities of the unit using techniques acquired through Humana’s Leadership Development training
- Deliver in a constantly changing environment
- Review National Command Center Report to track call center metrics to ensure that all CMS guidelines are being met
- Analyze and monitor workflow to guarantee key performance measures are met, while aiding in the removal of barriers to success
3
Skills For Frontline Leader / Medicare Claims Resume
- Responsible for managing the production requirements of a call center
- Monitor and complete call evaluations in order to provide associates with coaching and feedback to further develop their individual performance and growth
- Excels at consulting with leaders in clinical and non-clinical subject matter experts in needs analyses to guide solutions
- Applied knowledge of provider contracting, provider relations or network development
- Intermediate to advanced proficiency in MS Office programs including Word, Excel, Outlook
4
Skills For Utilization Management Frontline Leader Resume
- Self-motivated and can deliver at pace
- Manage workflow to achieve the best customer outcomes
- Responsibility to manage claims in a production based environment
- Monitor and review Authorization Case Report to ensure that all cases are being worked appropriately and efficiently. Provide assistance when case requires escalation
- Review Daily Workload Report sent by Research Unit Production Lead to assess the day’s volume of work and set expectations for R/U staff
5
Skills For Frontline Leader, Utilization Management Resume
- Review G&A Spreadsheet (one week behind) in order to identify trends and/or areas improvement, and provide feedback to associates
- Identify opportunities for improvement to current processes to increase efficiencies
- Builds Trust: Walks the talk; makes choices that are consistent with Humana's ethical principles; is emotionally intelligent; manages self and relationships effectively, through self-awareness, self-management, awareness of others and skill in dealing with others
- Innovates: Introduces or develops new ideas and processes which improve performance or productivity
- Provide ongoing coaching and feedback in order to enhance the contributions, competencies and performance of associates, identifying and analyzing the reasons for variation in individual performance
- Prioritize and flexible with change in a fast paced environment
6
Skills For Frontline Leader, Case Management Resume
- Proficiency in MS Office to include Excel, Word and Outlook
- Travel up to 25% to Doral
- Obtain Health and Life License within 75 days of employment
- Travel as needed to monitor WAH associates
- Proficiency in Microsoft Office Programs, e.g. Word & Excel
- Proficiency in Microsoft Office Programs Word, PowerPoint, Excel
- Multi-task and drive productivity
7
Skills For Telesales Frontline Leader Resume
- Certified Pharmacy Technician (PTCB – CphT)
- Stand 65%-75% of the time
- Intermediate knowledge of Microsoft Office Programs Word, PowerPoint, Excel, Access
- Current RN license without restrictions
- Intermediate in Microsoft Office Word & Excel
- Implementation /Execution: Effectively leverages available resources (financial, people, time) to accomplish objectives and maximize return on investment. Makes appropriate decisions in the face of ambiguity. Anticipates and resolves barriers and constraints. Organizes and manages multiple priorities and/or projects using appropriate methodologies and tools
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