Global Account Resume Sample
Cathrine Zboncak
622 Jacinthe Expressway,
Los Angeles,
CA
+1 (555) 559 6236
Work Experience
Global Account Specialist
04/2016
-
PRESENT
Los Angeles, CA
- Job requires an understanding of sales principles and tactics and ability to effectively interface with customers
- We are Transparent.We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn
- We organize for Speed.We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve
- We believe in the Scientific Method.Everyone’s ideas are equal in the face of hard data. We use data to guide but not define our actions
- We act as One Team.We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others
- Support Divisional Operations and Account Managers in understanding and defining customer reporting requirements. Objectively communicate pros and cons in the client’s request to the Account Manager along with alternative cost effective recommendations
- Manage ongoing needs assessment of clients’ and users’ data requirements to fulfill overall needs
Global Account
10/2010
-
01/2016
Chicago, IL
- Works on HP’s large accounts
- Significant percentage of time spent directly with customer; interfaces with all levels including highest within customer’s organization
- Establish strategy for the renewal of clients’ insurance programs for discussions with colleagues and clients
- Create marketing submissions for designated international risk management programs and negotiate coverage terms with key market contacts which have been identified as those which can deliver the solutions which meet our clients’ needs
- Follow Aon’s various guidelines and procedures and effectively utilizes the tools and resources at their disposal
- Provide ongoing support throughout the year to respond to clients’ needs
- Provide marketing, technical and administrative support to the accounts internal departments to ensure outstanding relations and excellent customer support in all facets of daily activity
- Develop plans to introduce/place Canon technology, service, and software solutions to address customer requirements
Global Account Quality Intern
09/2003
-
09/2010
Los Angeles, CA
- Keep abreast of emerging technologies and industry trends. Maintain a current knowledge of new releases, bugs and issues and communicate to the CDS Director. Oversee rollout of new releases and products, and validating DLL’s. Serve as escalation point for vendor issues to the appropriate Product Manager. Create and facilitate productive users group
- Benchmarking, trending, data mining and data analytics – review client data for trends and areas important to client or industry changes – proactively communicate findings with account management team
- Support Divisional Operations and Account Managers in understanding and defining customer reporting requirements. Objectively communicate pros and cons in the client's request to the Account Manager along with alternative cost effective recommendations
- Manage ongoing needs assessment of clients' and users' data requirements to fulfill overall needs
- Keep abreast of emerging technologies and industry trends. Maintain a current knowledge of new releases, bugs and issues and communicate to the CDS Director. Oversee rollout of new releases and products, and validating DLL's. Serve as escalation point for vendor issues to the appropriate Product Manager. Create and facilitate productive users group
- Benchmarking, trending, data mining and data analytics -- review client data for trends and areas important to client or industry changes -- proactively communicate findings with account management team
- Maintain knowledge of competitors in account to strategically position HP’s computing offering
Education
Webster University - Orlando Campus
1998 - 2003
Bachelor's Degree in Finance
Professional Skills
- Proven selling skills in a complex matrix environment
- Proven negotiation, detailed follow-up and problem-solving skills with internal and external clients
- Strong interpersonal skills to develop and foster positive business relationships
- Proficient PC skills including Microsoft Office packages
- Progressive experience in either a consulting environment working substantially with the oil & gas sector, or the oil and gas industry
- Maintain strong and collaborative working relationships with all members of Global Sales Organization
- Demonstrate exceptional understanding of the customer base, incentive structure and networks with key influencers throughout the TMC’s organization
How to write Global Account Resume
Global Account role is responsible for languages, presentation, english, software, messaging, digital, retail, finance, credit, integration.
To write great resume for global account job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Global Account Resume
The section contact information is important in your global account resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Global Account Resume
The section work experience is an essential part of your global account resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global account responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global account position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Global Account resume experience can include:
- B2B account management experience with a Corporate Travel Management provider
- Providing ETA to customers and customer engagement
- Responsibility for developing and implementing strategies to grow the organization’s business; executing contracts; account and brand forecasting
- Renew and grow the credit risk products, including; research, EDF’s, default suite and structured finance
- Integrate sellers’ content to the CN Amazon platform using standard item creation templates (Excel templates)
- Support the team by treating their customers’ request
Education on a Global Account Resume
Make sure to make education a priority on your global account resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global account experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Global Account Resume
When listing skills on your global account resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical global account skills:
- Proven strong task management and organizational skills, problem solving capabilities, ability to be precise and work to tight deadlines
- Customer focus, the ability to interpret the customer’s needs, excellent communication and listening skills in person and on the phone
- Proven sales record with strong experience in sales
- Excellent communication and presentation skills with a passion for technology
- Talent for effectively interfacing at all levels within an organization
- Output focused with proven business development and deal closure experience
List of Typical Experience For a Global Account Resume
1
Experience For Account Manager, Flvs Global Resume
- More than 7 year’s relevant experience in the retail and / or related industries, with a proven track record of managing relationships and / or projects
- Perform strong research utilizing internal and external search engines
- Ensure all necessary target data needed for research is provided and validate that all mapping recommendations are accurate
- Assisting with Program Administration, @Work Global Access
- Differentiate between existing Dell accounts (active/inactive) vs. new accounts to create based on result of research
- Ensure all mappings follow Dell mapping and sales organizational guidelines
- Update customer on product roadmap , transitioning status
2
Experience For Global Account Specialist Resume
- Increase SOW of account by doing account coverage
- Utilize Salesforce.com to ensure that all sales activities, forecasts, and account plans are complete and up to date at all times
- Comply with company policies on expenses, and all necessary administrative tasks
- Assist in the preparation and circulation of market insight comments to create awareness of Moody’s expertise internally and externally
- Attention to detail and high capability to drive multiple seller’s integration in parallel
- Meet with Account Management Leaders to understand sensitive clients’ situations
3
Experience For Global Luxury Account Executive Resume
- Written and spoken English, other European languages would be an asset
- Prospect business leads and distribute these leads to Amazon’s global marketplaces to assist the Global Selling business in achieving its quarterly quota targets for both the quantity and quality of local country sellers recruited
- Match and link customer/stakeholder data to Dell main customer accounts
- Conduct in depth quality analysis, uses market intelligence and input from multiple stakeholders to create unique client contract solutions focused on driving increased revenue, share and customer loyalty. Deliver high quality performance reviews, establishes aggressive but reasonable goals and consistently monitors goal achievement
- Effectively navigate within the customer’s organization to build relationships across the management hierarchy and divisions. Be recognized as a trusted advisor and key business partner. Create and deliver high quality presentations
- Effectively orchestrate and communicate activities with field sales across the APAC region to support incentives, the regional marketing plans and business development agreements
4
Experience For Global Luxury Account Director Resume
- Leverage participation in high-visibility activities such as executive joint calls, advisory boards, industry and company sponsored events to communicate our strategic objectives, further enhance relationships and drive customer loyalty
- Develop and maintain relationships with business partners and manufacturers as per the clients’ overall solution architecture
- Represent Egencia in a polished and professional manner; maintain composure in times of stress; ensure the highest levels of service and professionalism are maintained
- Providing market-specific programs’ set-up requirements, collateral and contacts
- Advising on appropriate steps to facilitate credit lines and resources to help solve escalations and disruptions
- Lead in the preparation and circulation of market insight comments to create awareness of Moody’s expertise internally and externally
- Developing detailed account strategies aligning Intel and account goals, and executing to them by developing a deep understanding of the partner's business and strategies, power base mapping, identification and management of multiple engineering and co-marketing projects, roadmap disclosures, relationship building and executive interactions
- Establish a Network to direct global follow-ups around data file issues, payments and mis-postings
5
Experience For Account Executive, Global CDS PAC Resume
- Understand the value position and design of the program, come up with an effective pitch to sellers about the value of the program, earn sellers’ trust and bring sellers on board to the program
- Work with program sellers to enable them to comply with Amazon’s requirements and successfully pass all audits, set up listings and adopt features to ensure the best customer experience
- Lead internal coordination with Seller support teams and the EU Private Brands team on exclusive merchandising resources to fuel business growth of seller’s licensed brand account
- Contribute towards improving the program design based on the experience in the overall onboarding process for new sellers added to the program
- Partner with Relationship Managers to help drive the sales cycle which includes identifying and initiating new sales opportunities by prospecting new clients and leveraging off existing client relationships, sales presentations and contract negotiations across RDA products and servic
6
Experience For Account Manager, Seatrade Cruise Global Resume
- Direct Communication with Customer
- Act as Customer SPOC, Global Expert, Set Expectations
- Act as Sales SPOC, Global Expert, Set Expectations
- Serve as the escalation path for both the customer and account team
- Participate in customer briefings (as appropriate)
- Quotation response to customer and ensure order is logged
- Responsible to Identify runrate opportunities and ensure update pipeline in SFDC
- Responsible to upsell and cross sell to recover margin
7
Experience For Account Manager, Global Selling Resume
- Responsible to work on rejected order and address with customer on AR issue
- Develop and maintain business relationships at the customers’ headquarters/executive national and international levels
- Build and maintain key relationships to collaborate with impact with multiple influencers and decision makers (A&D, Real Estate, Contractors, Service providers, consultants…)
- Lead projects as required with the ability to guide cross-functional teams to achieve established goals and deliverables, maintaining project deliverables including the project plan, schedule, status reports, and any other documentation related to the management and administration of the project
- Interact and build a strong, positive rapport with the Global & Regional Account Management team and global client(s), developing long term relationships throughout the customer lifecycle
- Exceptionally strong writing skills, with the ability to write appropriately for differing requirements (eg press releases, messaging documents, website copy, case studies, etc)
- Proficiency in Microsoft Office programmes (including Excel & PPT), as well as online tools including Gorkana, Kantar, RAJAR, Year Ahead, Red Pages, Social Media Library, etc
- Extensive experience (3+ years in International Group Sales Experience)
8
Experience For Global Laboratory Account Manager Resume
- Experience of working with multiple brands and stakeholders within an agency setting
- Experience with Gaming companies
- Work with strategic sellers to drive the seller performance and product quality to ensure best customer experience
- Work with sellers to drive the feature adaption rate to drive the customer experience on Amazon
- Work with sellers to drive the seller performance and product quality to ensure best customer experience
- Support luxury brands positioning, assist in the setting of strategy and drive revenue in this segment and within key contributors
- Corporate product expertise is essential
- Analyze and consult directly with mostly internal account managers and their client specialists, account consultancy teams in all regions
- Actively influencing the Visual Computing industry through experience with game publishers, studios, middle-ware, and adjacent visual computer software companies
9
Experience For Global Enterprise Account Director ABB Resume
- Previous exposure to intermediary market and key influencers in this luxury segment
- Establish individual account work plans in accordance with the fundamentals of strategic account management, to include account mapping, understanding of all revenue streams and a complete customer relationship plan with a focus on the Intermediary segment
- Analyze major accounts to determine spend, partnership opportunities and luxury brand engagement. Retain and grow account revenues through increased account penetration and implementation of strategic account principles
- Strong understanding of intermediary segment including knowledge of key players in the identified market. Ability to network with influencers in this segment and uncover potential business
- Connections to key influential PR contacts with knowledge and ability to leverage exposure when appropriate
10
Experience For Global Snapshots Account Executive Resume
- Provide education and guidance to brand and property sales and marketing on specific accounts, account strategies, best practices and recommended sales methodologies. Ensure property operations are in alignment with all corporate market standards
- Execute and attend relevant, industry leading events that allow for an exchange of ideas, new thoughts, developing trends and changes to business models within the corporate market community
- Identify opportunities, anticipate challenges, and create competitive breakthrough strategies. Protect and strengthen our luxury brands’ competitive advantage by advocating and supporting sound business and sales and marketing decision-making
- Travel to customer locations, luxury brand properties, and industry events for establishing strong one-on-one, personal relationships
- Advise key stakeholders on existing and evolving business and operation issues
List of Typical Skills For a Global Account Resume
1
Skills For Account Manager, Flvs Global Resume
- International experience is beneficial (working or studying)
- Develop communications templates/framework that can be leveraged by other team members to drive effective conversations with existing or prospective customers
- Strong time management with flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
- Proven ability to work well within a team servicing environment as well as work independently with minimal supervision
- Previous working experience in e-commerce or fashion industry
- Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession
- Provide informal mentorship to less experienced members of the GSO team
- Experience in Sales, client services, sales support or market research
2
Skills For Global Account Specialist Resume
- Experience with Game companies would be a added advantage
- Consulting on continually evolving market requirements, including identifying core themes to help mitigate/solve/educate
- Planning, in person participation, and engagement at customer entertainment and industry events throughout the year
- Ensure Strategic Account Plans focus on improving market share, leveraging efficiencies, generating revenue
- Communicate with clients to gain full understanding of decision making process including history, key decision factors, time line, and decision hierarchy
- Develop comprehensive understanding of all electronic RFP programs (where applicable), while assisting properties in executing these programs
- Promote the financial success of Marriott International by ensuring all bookings and interactions support long-term financial reasoning
- At least five years or the equivalent actively working at or with Visual Computing software companies
- An understanding of client data file management and reporting needs
3
Skills For Global Luxury Account Executive Resume
- Build Relationships with the following
- Internal: Marriott GSO, On-property sales and marketing teams, Global Sales Offices and administrative support staff
- Ensure all assigned accounts are aware of new-openings and up-coming locations
- Address incoming phone calls, emails and requests in a timely manner
- Maintain the reporting mechanism to continuously educate property Group Sales Manages on the updated status of account
4
Skills For Global Luxury Account Director Resume
- Maintain a working knowledge of the computer systems
- Ensure decision-making that balances the needs of each customer, the company, and individual properties and promotes the long-term viability of the business
- Work with strategic sellers to achieve data quality standards and become an expert in using internal tools to achieve results
- Work with sellers to achieve data quality standards and become an expert in using internal tools to achieve results
- Identify, qualify, market and cultivate Seller’s commitment to the Selling on Amazon program
5
Skills For Account Executive, Global CDS PAC Resume
- Serve as an informational liaison to Amazon’s legal team during contract negotiations with prospective customers
- Consult and facilitate meetings with stakeholders in the client’s organization to make technical recommendations and adjustments in the Egencia website
- Act as a client advocate within the company, including representing client issues to upper management, customer service, technical support and product development
- Interact and build a strong, positive rapport with the Global & Regional Account Management team and global clients
- Functional expert in change management
- Conduct competitive assessments of luxury segment customers in support of the annual strategic planning process. Provide updates to Marriott’s Senior Management as well as Bulgari Hotels and Resorts senior management, as appropriate
- Serve as a proactive leader on the travel industry team by providing input and execution to corporate initiatives. Establish strong partnerships between field and corporate by maintaining a productive dialog and exchange of ideas
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrates honesty/integrity; lead by example
6
Skills For Account Manager, Seatrade Cruise Global Resume
- Motivate and provide a work environment where associates are partnering effectively to deliver sales goals and customer commitments
- Collaborate effectively with peers, managers, and customers in a global and culturally diverse environment
- Conduct competitive assessments of intermediaries in support of the annual strategic planning process. Provide updates to VP, Global Sales, Intermediaries & Europe and Marriott Senior Management, as appropriate
- Demonstrate knowledge of job- and industry-relevant issues, products, systems, and processes
- Monitor current and future Group intermediary trends, needs and attitudes including competitor activity to guide targeted solution development and remove barriers to business solution development
- Lead efforts to educate and communicate total account management and team-based sales principles to cross-discipline groups including Global Sales, Revenue Management, Market, Region, Property and Owner/Franchise partners
- Serve as a proactive leader on the Global Intermediaries team by providing input and execution to corporate initiatives. Establish strong partnerships between field and corporate by maintaining a productive dialog and exchange of ideas
- Participate in internal and external meetings with the various stakeholders involved and impacted
7
Skills For Account Manager, Global Selling Resume
- To be trained (In-house / vendor or via market conference) to control the evolution of markets and facilitate the necessary changes on our tools in adherence with the products / products team
- Manage and lead as necessary, travel opportunities including Road shows, Tradeshows, Industry events, sales appointments and familiarization trips
- To assess/study the clients/prospects needs in conjunction with the sales team
- Develop and implement sound media relations strategies – demonstrating excellent news sense, and a clear understanding of clients’ business objectives, and target media and audiences
- Ensure campaigns are kept up to date on the Digital News Agency (DNA)
- Be fully aware of the Company’s terms of business and standard client contract
- Proactively research and update GSO, Corporate Office and Hotel colleagues on industry, market and account trends
8
Skills For Global Laboratory Account Manager Resume
- Represents Marriott’s luxury brands where applicable in vertical market segments
- Develop and maintain respectful working relationship at all levels of the organization, while working within the Marriott GSO to ensure results and goals are achieved
- Proactively identify opportunities to lead special projects that drive efficiencies for the broader team
- Lead and participate in client sales meetings
- Provide leadership and direction to on property Group Sales Managers to help them maximize revenue from luxury accounts
- Increase penetration of high potential accounts to optimize demand across all luxury brands and satisfy important property needs
- External: Customer/Client Base in responsible markets
9
Skills For Global Enterprise Account Director ABB Resume
- Facilitate and lead customer presentations to accounts based upon customer needs
- Entertain customers as appropriate to establish and/or deepen the customer relationship to identify additional sales opportunities
- Proactively facilitate communication with the customer base
- Build and maintain good relations with relevant Marriott’s luxury properties to better understand property-specific needs and identify relevant business opportunities
- Promote positive relations and teamwork with all members of the GSO
- Maintain complete knowledge of Marriott’s luxury portfolio; develop a complete and thorough knowledge of basic hotel capabilities related to numbers of rooms and Unique Selling Points
- Leverage customer knowledge to proactively anticipate sales opportunities and solutions on behalf of the customer
- Anticipate and respond to all customer needs within a timely manner
10
Skills For Global Snapshots Account Executive Resume
- Maintain high level of knowledge of the competition’s product
- Comply with all Global Sales Offices policies and procedures
- Field and prioritize all incoming group inquiries and opportunities, analyze the capabilities of the request and manage distribution of these inquiries to appropriate hotel (s)
- Evaluate leads and offer comparable alternative Marriott luxury locations where applicable
- Facilitate, present and manage multi-year and multi-hotel opportunities
List of Typical Responsibilities For a Global Account Resume
1
Responsibilities For Account Manager, Flvs Global Resume
- Actively influencing the Visual Computing industry through experience with game publishers, studios, middle-ware, and adjacent visual computer software companies
- Experience in sales, marketing, account management, course/product development, or education (preferably online instruction), or any relevant combination
- Knowledge of intermediary marketplace and prominent luxury customers
- Cultivate and ensure exceptional customer relationships with intermediary market decision makers and influencers (procurement) and industry partners. Be a luxury brands advocate
- Champion excellence in business ethics, integrity and build an environment with a high level of morale, motivation and engagement
- Understand and recognize the luxury consumer, their demographics, buying habits and the ability to provide an effective sales approach that remains relevant and nurtures this consumer but is also nimble and can quickly adapt to changes
2
Responsibilities For Global Account Specialist Resume
- Fully adopt the appointed sales force automation tool, and other technological tools (MarRFP) while maintaining all account relationship information, account business trends, pipeline reporting and account focused tasks and events
- Work with strategic sellers to drive the feature adaption rate to drive the customer experience on Amazon
- Work with strategic sellers to grow the selections to Amazon and their business with profit
- Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business
- Fluent in English and French. An additional advantage would be other European or Asian languages
- Work with sellers to grow the selections to Amazon and their business with profit
3
Responsibilities For Global Luxury Account Executive Resume
- Develop library of Standardized Agreements and Addendums. Understand these agreements to effectively communicate with customers and colleagues when applicable and in collaboration with GSO Director
- Research and implement creative/effective methods to stimulate business
- Organize familiarization trips, in conjunction with Agencies, Tourist Boards and Airlines
- Manage Group Road shows, Individual and joint sales appointments and entertainment events within assigned territories
- Manage Sales Coordinator with employee performance reviews on a timely basis
- Ensure that the Coordinators and GSO team are aware of the Group market, its opportunities and potential
- Identify opportunities to mentor/coach peers and new sales managers on a formal or informal basis
4
Responsibilities For Global Luxury Account Director Resume
- Participate in selection of new talent, as appropriate
- Develop and maintain computerized file databases of all customer and account history
- Additional qualifications include:-
- BA, BS, MBA or equivalent
- Chinese and/or Japanese language
- Implement and manage account standards across multiple points of sale to support global client needs, while working with the Regional Account Managers to support local relationships and requirements. This support includes but is not limited to: air contracts, hotel contracts, audits, invoicing, 3rd party client partnerships-security, data consolidation and expense management
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