Global Sales Operations Resume Sample
Karlee McDermott
991 Gerhold Mountains,
Detroit,
MI
+1 (555) 364 9778
Work Experience
VP, Global Sales Operations
03/2017
-
PRESENT
Chicago, IL
- Assist in the support and analysis of Global team initiatives. Support existing projects as well as contribute on any projects or initiatives that come to the team through GSM management. Carry out assignments with minimal direction to obtain the overall objective. Provide any additional analysis that would be beneficial to the task
- Leverage a vast knowledge of Excel functionality to complete existing reporting tasks as well as using these tools to design/create new reporting. Using an analytical skillset to provide feedback, data mining, and reporting development
- Prepare monthly/quarterly/yearly management reports, variance and trend analyses
- Work with existing reporting from other Sales teams to determine a streamline approach. Working as a team member to implement new or changes to existing reports
- Analyzing business needs through ongoing maintenance of metrics, reports and dashboards, within Salesforce, that drive key business decisions
- Lead the Global Sales Targeting process; make change recommendations to the President of Sales, Sales Management, and other functional areas as well as facilitate any changes required
- Lead, Maintain, and Report on the Account Tiers
- Provide support to the VIP and CIC team as needed
- Integrate with the IT organization to define, enable or establish technology solutions to support business processes. Work in cross-functional teams to develop and implement long-term improvement projects
Global Sales Operations
01/2014
-
01/2017
Phoenix, AZ
- Self-motivated with a pro-active nature
- Understanding of commercial client expectations, budget cycles and spend
- Able to demonstrate an understanding of sales work flow & administrative requirements
- Willing to learn, understand and apply new processes and technologies
- In possession of a valid passport and able to travel internationally as required
- Fifteen or more years of working in Sales and Sales operations roles
- Experience in a management capacity
Global Sales Operations Intern
11/2010
-
08/2013
Los Angeles, CA
- Possessive of a working knowledge and interest of Publishing, Marketing, Advertising, Media operations
- Excellent in verbal and written skills, with the ability to simplify and communicate complex problems to stakeholders with different skill-sets
- Excellent in collaboration, influencing and motivational skills
- Able to solve complex and detailed problems using an analytical and data driven approach
- Pragmatic in approaching and prioritising workload and problems, thinking ‘lean and agile’
- Obsessive in their attention to detail
- A natural leader with the ability to motivate stakeholders and teams on all levels to deliver business outcomes
Education
Salem State University
2005 - 2010
Bachelor's Degree in Communications
Professional Skills
- Very strong Leadership skills with strong reputation for collaboration
- Strong eye for business, strong analytical, troubleshooting, problem-solving, and project management skills
- Excellent interpersonal skills to work effectively with various teams and levels of the organization
- Proficiency in Microsoft Office skills including advanced Excel skill required
- Proven advanced data analytics, modeling skills and quantitative analysis
- Excellent communication skills (written and verbal) to communicate clearly, concisely and influence others
- Strong software skills (Office 2016, etc)
How to write Global Sales Operations Resume
Global Sales Operations role is responsible for organization, advanced, leadership, software, business, modeling, microsoft, credit, retail, finance.
To write great resume for global sales operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Global Sales Operations Resume
The section contact information is important in your global sales operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Global Sales Operations Resume
The section work experience is an essential part of your global sales operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global sales operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global sales operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Global Sales Operations resume experience can include:
- Excellent written/verbal communication skills (English). Thai language skills highly regarded
- Strong analytical skills including attention to detail, experience with large data sets and data analysis
- Excellent analytical and business intelligence skills
- Strong communication skills needed to interface with multiple levels both within and external to the organization
- Strong verbal and written communication skills to both senior financial / operational management, sales management, and executive management
- PC proficiency OTHER KNOWLEDGE, SKILLS, ABILITIES OR CERTIFICATIONS
Education on a Global Sales Operations Resume
Make sure to make education a priority on your global sales operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global sales operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Global Sales Operations Resume
When listing skills on your global sales operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical global sales operations skills:
- Proven process mapping, gap analysis, and business problem solving skills
- Strong leadership skills including the ability to collaborate with multiple teams
- Skills: programming, optimizing, tuning, debugging, testing, and problem-solving
- Thorough understanding of financial concepts including revenue projections, costing, budgeting, etc. PC, Internet and related technical skills
- Identify sales trends and product adoption through effectively using Client Connect
- Finance/operations experience in sales support with direct people management experience including remote management
List of Typical Experience For a Global Sales Operations Resume
1
Experience For VP, Global Sales Operations Resume
- Proven experience with S&OP process and executive S&OP meetings
- Experience in developing and/or executing strategic sales programs
- Experience with complex data analysis techniques
- Drive the use of metrics to assess the effectiveness of the sales force and processes
- Experience managing a high-functioning team, preferably in Demand Planning or related department
- Becoming a mentor and advisor to all BU sales ops personnel by providing advice and counsel on current and future initiatives
- Ensures planning, forecasting and budgeting efforts are appropriately integrated with other planning processes employed within Hach
2
Experience For Head of Global Sales Operations Resume
- Provide ongoing support for completion and distribution of the account planning, including monthly, quarterly forecasting metrics and analysis
- Provide coordinated leadership and support for designing and managing sales compensation programs and incentives. Help assess and drive FY quota planning,
- Implementation and monitoring of key-account plans
- Performance and exception reporting
- Lead the Operations effort and expansion globally by developing sound strategies which address regional needs but are interconnected with global policies
- Create, author, implement and publish a global template for sales KPI reporting and capture data on a monthly basis
- Proficient with required software packages including Windows, and Microsoft Office
- Expertise in Salesforce required
3
Experience For Global Sales & Operations Execution Analyst Resume
- The demonstrated ability to create a story from the data, show trends, deliver powerful analytics and lead projects to deliver significant revenue outcomes resulting from data analytics
- Responsible for equitably assigning sales force quotas and ensuring Hach’s financial objectives are optimally allocated to all sales channels and resources through the quota program
- Prioritize and manage a portfolio of projects and process improvement initiatives in line with our IT team’s sprint cycles
- Strong aptitude for sales methodologies, processes & project management
- Experience in a global sales or sales operations environment
- Intellectual curiosity, ability to roll sleeves up and get work done
- Ensure competitiveness and proper resource allocation within Zebra’s sales pay programs and provide recommendations based on findings and Zebra’s strategic business needs. Lead the bi-annual benchmarking survey
4
Experience For Director of Global Sales Operations Resume
- Prepare analytics to support reporting to key stakeholders on supply status and coordinate communication of drug shortage in accordance with SOP’s
- Share regional/global coordination for critical regulatory variation implementation, including inventory phase-out/phase¬ in for mandatory label changes, with Supply Chain Product Leader (SCPL)’s, for selective brands
- Catalog where we have contracts and where we don’t; which ones are up to date and which ones are not; support the Account leader in updating these existing contracts
- Prepare analytics to support reporting to key stakeholders on supply status and coordinate communication of drug shortage in accordance with SOP’ s
- Improvement and program management of Sales EDGE for SCA’s – this is the playbook for HPS Sales
- Relevant experienc
- Fluency in SQL required
- In depth knowledge of Looker required
5
Experience For Global Sales Operations Director Resume
- Perform project management functions (including requirements gathering, detailed planning, monitoring milestones, supporting any system testing, as well as facilitating any change management or training needs) on global retail initiatives primarily focused on maximizing efficiency and delivering an elevated customer experience
- Identify opportunities for business process improvements to maximize resources in store and achieve alignment with Company strategies. Provide feedback and suggestions through established procedures
- Partner with regional and corporate support groups to establish best practices (i.e. Sales Audit, Internal Audit, IT, Tax, Distribution, Global Protection, Credit, TSC, Merchandising, Payroll, Supply Management, Transportation, etc.)
- Hands-on IT experience with Oracle SQL and PL/SQL
- DBA experience
6
Experience For Manager, Global Sales Operations Resume
- Experience with Linux (preferably Oracle Linux)
- Work in an environment that involves remote interaction with other team members, internal customers and users
- Results-oriented and innovation-oriented personality
- Develop and Support Sales Excellence initiatives such as
- Content for sales incentive plans
- Alignment Segment strategies to regional approaches
7
Experience For Senior Director, Global Sales Operations Resume
- Interface with SAP/ BI /Salesforce.com teams
- Develop meaningful sales dashboards
- Identify and monitor sales areas with a slow performance
- Support cost out initiatives where needed
- Drive Global Business Process initiatives regionally
- Provide strategic and tactical support to both sales and executive management teams to align with Company’s strategic sales and revenue goals
- Coordinate with other functions and stakeholders in sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.Ensure collection of sale data is performed timely
- Assist with implementation of sales force automation platforms including CRM to field sales teams.Ensure compliance with required standards for maintaining CRM master data.Work closely with IT and sales management to optimize the effectiveness of technology investment
8
Experience For Global Sales & Operations Analyst Resume
- Travel as needed to work in the field with the sales team and meet with distributor partners
- With Salesforce.com administration
- Provide detailed analysis to identify sales trends and processes
- Understand corporate initiatives and provide key data analysis to GVP's and MVP's
- Assist in territory creation to achieve the corporate focus towards verticalization
- Communicate sales processes, Operational updates, and Best Practices within the region
- Present 'state of the business' at Ops reviews and team meetings
- Line of Business partnership to help drive education and productivity
9
Experience For Director, Global Sales Operations Resume
- Primary responsibility is to help divisional champions provide and/or deliver training materials (utilizing existing resources available via Salesforce and/or creating customized training materials based on business needs). Support divisional champion on training and change management needed for the divisional users
- Facilitating training programs for various level of sales and marketing users, using different learning and delivery methods. Creating teaching materials, then roll out these materials as needed
- Maintaining training materials and improving current training processes and tools. Maintaining Enterprise library to ensure all Salesforce related training materials are documented, cataloged and updated
- Gaining an in-depth knowledge of Salesforce.com and provide Salesforce training on specific tasks as needed. Organizing training calendars and provide training logistics assistance to divisional champions and work stream leaders
- Analyzing and reporting applicable metrics, training impact, field feedback, user experience and escalations
- Using key performance indicators to determine training effectiveness and improvements as needed
- Developing and motivating users by coaching and transferring the knowledge of process and technology techniques
- Assess talent both current and future in BU sales ops functions Partners with divisional senior sales leadership to identify compelling and clear vision for optimization of sales performance and customer satisfaction through operational excellence
10
Experience For S-senior Manager of Global Sales Operations Resume
- Interfaces with GBS and/or other outside providers to ensure quality installs and ongoing support of current and new features
- Consistently identifies opportunities to leverage technology, resources, and expertise to create new and innovative solutions for sales process improvement
- Facilitates successful implementation of new programs through the sales organization by ensuring a well-defined and efficient sales process is in place for launch
- Prioritizes investments in enabling technologies in support of sales organization productivity. Works closely with the VP of Sales, business unit leaders and the Chief Technology Officers to understand firm sales and technology strategy. Recommends changes and enhancements to the company Customer Relationship Management technology platform
- Works closely with senior executives and business unit leaders to define the optimal performance measurements and performance management programs required to ensure sales organization success. Makes recommendations for changing sales roles, coverage models, or team configurations in order to maximize sales productivity
List of Typical Skills For a Global Sales Operations Resume
1
Skills For VP, Global Sales Operations Resume
- Excellent communication skills with an ability to work at all levels of the organization
- Field sales and channel experience with a strong track record of sales success
- Have experience in reporting and providing analysis
- Experience developing and managing sales commission plans for both direct and channel/alliance sales, as well as multiple currencies
- Excellent with Excel, reporting, CRM, and Analytics applications
- Experience in transforming sales operations through partnership with business unit leaders
- Experience transforming through innovative sales technology strategies
2
Skills For Head of Global Sales Operations Resume
- Strong rapport and relationship building focused
- Demonstrated understanding of the drug discovery and development process
- Experience leading projects cross functionally within a global sales organization
- Experience using Agile and Six Sigma helpful but not required
- Extensive knowledge in sales effectiveness and process
- Fast learner, self-starter/demonstrated ability to take initiative
3
Skills For Global Sales & Operations Execution Analyst Resume
- Gartner Experience
- Experience and aptitude to work in databases
- Experience as a trusted advisor partner to business unit leaders
- Experience in sales compensation design for multiple channels
- Expert level experience with Salesforce.com
- Demonstrated ability to solicit customer feedback and uses it to constantly improve products
4
Skills For Director of Global Sales Operations Resume
- Demonstrated ability to develop and communication vision, goals & objectives and a clear view of the future state and tangible actions to execute against them
- Experience in operations, program management or strategy development
- Customer Service/Finance/Planning experience
- Experience working with concepts, practices, and procedures in Sales Operations
- Proven track record of building organizational capability and talent development
- Assist with the development and tracking of effective Sales Incentive Programs (SIP)
- Proven ability to drive continuous process improvement at speed and scale
- Flexible with ability to switch priorities at a moment’s notice
5
Skills For Global Sales Operations Director Resume
- Experience managing complexity in a global and fast-paced organization
- Process driven person with a proven track record of implementing process improvements
- Managing and ensuring the efficacy of our Global Compensation programs
- Producing actionable reports and analytics for the sales team – from front line through executive leadership
- Analyzing data to identify sales trends or processes and make recommendations to improve AE productivity or increase efficiency in processes
- Working with sales management, develops/corrects territory alignment and annual budgets
- Comprehensive understanding of Client Connect and reporting, providing metric trending and adoption
- Assist in developing accurate forecasting tools and processes leveraging CRM
6
Skills For Manager, Global Sales Operations Resume
- Manage operational aspects of sales content tools such as launching new content pages, running content metrics, launching new features
- Leverage the information systems within the company to optimize decision-making and planning
- Assist in sales planning process in regards to quota formation, headcount and territory/ lead distribution planning
- Mobility to work in a standard office setting and to use standard office equipment, including a computer
- Shell scripting for administration, monitoring, etc
7
Skills For Senior Director, Global Sales Operations Resume
- Act as partner to MVP/GVP in understanding the regional metrics and providing advice
- Develops, establish, maintains, and utilizes forecasting and communications ‘tools’ for accomplishing the above
- Ensure timeliness, accuracy, and usefulness of sales management reporting from each of the three regions
- Develop and utilize pivot tables, forecasting models to provide insight into the organization’s performance and business plans
- Flexible and able to multi-task and ability to thrive in fast pace and fast changing environment
8
Skills For Global Sales & Operations Analyst Resume
- Comprehensive knowledge of Gartner's internal systems and reporting
- Deep understanding of day-to-day sales processes
- Self-motivated with ability to work in a fast paced and constantly changing environment
- Driving process improvements in an SFDC driven sales organization
- Define processes, Analyze and communicate trending for activity metrics such as Seat Utilization and Impact Assessments
9
Skills For Director, Global Sales Operations Resume
- Provide forecast and pipeline analysis and trending
- Manage month and quarter-end process ensuring all business is transacted and accurate
- Works with marketing, sales and operations to develop, monitor and report on metrics; highlights issues with key performance indicators
- Understands SFDC, AX and other systems that are utilized by the business and applies appropriately for demand forecasting and analysis
- Position based in Bangkok, Thailand
- Reports to Head of Global Sales Operations South East Asia
- Scope: Thailand, Vietnam, Myanmar, Cambodia, Laos, Nepal, Bhutan, Maldives
- Lead the development of globally consistent reports and metrics
10
Skills For S-senior Manager of Global Sales Operations Resume
- Report weekly revenue & bookings results to parent company Novanta
- Prepare sales summary reports for management team to have insight and make better business decisions
- Support the executive management team to develop short-, medium-, and long-term plans
- Interpret data to inform strategic account management activities for the business
- Applying thought leadership and strategic thinking to identify and conceptualize, prioritize and lead cross functional processes focused on improving efficiency and effectiveness of the sales organization
List of Typical Responsibilities For a Global Sales Operations Resume
1
Responsibilities For VP, Global Sales Operations Resume
- Sales, operational, financial or consulting experience
- Experience working in high-growth and performance-focused environments
- Experience in a Supply Chain Planning or Analysis role
- Strong competencies in data analysis and analytics to derive prescriptive insights
- Work experience
- Relevant industry/automation experience
- Assessing and managing risks / mitigating risks
- Has a deep understanding of sales processes in a business-to-business environment, customer buying strategies, and software licensing models
- Resource for each BU for sales coverage planning and market sizing
2
Responsibilities For Head of Global Sales Operations Resume
- Develops and documents the factors and assumptions supporting the company sales plan
- Trusted advisor to the Managing Director of Indo China
- Deep understanding of sales processes in a business to business environment
- Proficiency in using sales related tools (e.g. CRM, Sales Performance Management)
- Accountable for accurate and on-time reporting of sales team measurements
3
Responsibilities For Global Sales & Operations Execution Analyst Resume
- Collaborates and influences top management to define and implement plans and strategies impacting sales execution and results
- Monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
- Work with business operations to evaluate, define and roll out sales tools and processes from pre-sale through contracting
- Monitor selling cost budget
- Design and management of diagnostic and predictive KPI’s for global sales of FPP
- Define, implement and manage Illumina’s global CRM system strategy ensuring compliance in regulated markets and facilitating scalable, measurable & comprehensive multi channel sales execution
- Drive integrated sales force automation and business practice changes across marketing, sales and service, to enable highly effective proactive & targeted sales execution, extending market penetration and competitor displacement
- Optimize, standardize and drive strategy for Commercial performance measurement metrics and deliver a robust reporting infrastructure to facilitate effective and timely decision support and sales productivity. Leads the forecasting effort for Sales and Operations
4
Responsibilities For Director of Global Sales Operations Resume
- Ensures sales reports and other internal intelligence is provided to the sales organization including trend, market, and competitive and analysis. Develops new reporting tools and analytic insights as needed
- Drives user adoption, value and ROI of various sakes tools
- Drive new products or add ins as needed to track NPS scores, analytics and such tools as Linked in Navigator ACCOUNTABILITIES AND PERFORMANCE MEASURES
- Lead sales forecasting and planning process including oversight of the global demand plans, performance tracking and analytics for all of GoPro hardware business
- Provides leadership for multiple teams including planning, order management, and analytics by setting clear goals and objectives and tracking performance to the goals
5
Responsibilities For Global Sales Operations Director Resume
- Manages the monthly S&OP process and guides senior leadership on actions that need to be taken to achieve revenue goals
- Provides insightful data analytics to executives to facilitate business decisions
- Drives execution of financial forecasts with heavy cross-functional collaboration with Finance, Sales, Logistics, Product Management and executive staff
- In partnership with sales management, sales ops and finance, work with predictive models/tools to identify, design, implement, and continuously improve sales forecasting and planning processes
- Optimize operational processes, in particular, around systems and tools. Continue building out automation and scalability including implementing a forecasting tool
- Work strategically while executing tactically
- Drive strategic planning process with sales leadership team
- Responsible for overall coordination of sales numbers analysis and reporting
- Partner to execute sales strategy for growth for FS through improvements in operational cadence and productivity for the global Salesforce
6
Responsibilities For Manager, Global Sales Operations Resume
- Improve the operational systems, processes and policies in support of the sales regions specifically, support better management reporting, information flow and management, business process and organizational planning/coverage modeling
- Accountable to drive all activities around the FS business management system (process and tools) to improve FS efficiency with OCR and Business Plan Reviews
- Drive operational cadence on funnel management to ensure DQC alignment to business metrics through Salesforce.com CRM tool
- Accountable for regional based FS sales operations teams
- Support the company’s commission system
- Provides assistance to the sales organization vetting sales numbers, missing or overstated sales and distributes accurate % to plan performance numbers on a weekly basis
- Analyzes year on year sales by company to identify opportunities and issues and work with Business Development managers to clarify longer term forecasts for each customer
- Analyses current business trends and future trends of the business market, anayzes trends of current and future clients and helps design pricing strategies with the pricing team to drive opportunities for growth
- Supports the analysis of current business and future demand trends for new product / service revenue. Analyzes the impact our new growth opportunities are having on the market and identifies other potential areas of growth
7
Responsibilities For Senior Director, Global Sales Operations Resume
- Monitors the company’s performance to plan providing detailed input to sales and marketing management for use at the sales and operation planning meetings. Provides and communicates measurements of actual vs. planned performance, monitors compliance to policy and report occurrences of deviation to policy
- Strong interpersonal skills are essential to effectively interact with all teams, areas and levels of business affecting the forecast process. Good facilitation skills required
- In conjunction with Ciena’s CSO, definition of a strategic plan to provide 3 year plan focused on revenue growth. Accountable for the execution of strategic plan via quarterly reviews, cascading objectives and M&A activity
- Run the operations of the GS&M organization with a focus on OPEX management and Margin Expansion. Includes overseeing Headcount / Workforce budgets; Sales Compensation (strategy and review); Travel and Living and other OPEX related projects
- Needs analysis and execution of a plan to ensure both Sales Tools and Sales Training to maximize the effectiveness and efficiency of the sales team
- Ensure the above processes and Ciena’s Sales Incentive Programs are aligned and coordinated to promote and drive a stronger Sales Culture throughout the organization
- Support operational aspects of opportunity lifecycle and quote to order process
- Manage sales process related data entry and data integrity in Salesforce.com
8
Responsibilities For Global Sales & Operations Analyst Resume
- Drive sales ops projects and work with IT on execution of projects
- Support sales team with adoption and usage of tools
- Performs ad hoc analytical projects as identified by supervisor and other key internal stakeholders
- Documents Sales/Sales Operations processes and policies
- Assist field sales with coordination with cross functional teams to get a deal done
- Analyze current state of process and develop roadmap to enhance to support future business needs
- Maintain frequent communication with business partners to ensure changes to SFDC are consistent with needs
- Develop operational measurements, identify business issues and provide recommendations and solutions to business challenges
- Find opportunities for process optimization, process redesign, and development of new process and policies
9
Responsibilities For Director, Global Sales Operations Resume
- Provide comprehensive sales operational support for Account Assignments and Territory Deployment
- Serve as subject-matter guide for Account data as relates to the overall MDM process
- Partner with business process owners, SFDC technical architects, and other IT representatives to troubleshoot and resolve complex systems and data issues
- Create and maintain key documentation – requirements, process flows, use cases, and test scripts
- Extract and analyze data from internal systems, primarily SalesForce, to create revenue reports of trends, forecasts and variances to identify opportunities to increase sales performance
- Creatively engage and influence global teams towards Sales enablement best practices
- Own the completion of various ad hoc projects for sales and management in the areas of process improvements, external data research, operational efficiencies, and other metrics and reporting as needed
- Support global sales tools and capability deployments, and make recommendations along the way on best practices
- Assist with various aspects of the global operation processes
10
Responsibilities For S-senior Manager of Global Sales Operations Resume
- Reward Compliance efforts and achievements and react adequately and consistently to Compliance failure
- Management of compliance in TAS.......10% (Time in %)
- Management information.......10% (Time in %)
- Leads operational sales excellence by implementing Franchise 4 Success including Go to Market Management, Sales Planning, Demand Management, Forecasting Management, Deal Execution, Renewals and Performance Management
- Orchestrates the above set of operating processes and drives innovation with a clear focus on automation, operational efficiency, and sales force productivity
- Proactively analyses the health of business, ensures rigorous oversight and drives initiatives and actions to ensure superior business performance
- High level of strategic and tactical agility
- Agile self-starter with high levels of integrity and work capacity
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