HR Customer Service Resume Sample
Jedidiah Cummerata
15640 Champlin Manors,
Phoenix,
AZ
+1 (555) 756 0015
Work Experience
HR Customer Service Team Leader
03/2017
-
PRESENT
Houston, TX
- Manages client expectations through understanding the issue, providing a timeline for getting back to the client if not resolved immediately, resolving the issue, and if unable to resolve, forwarding to the appropriate resource and providing the client with the forwarding contact information
- Responds, investigates and resolves complex questions and issues escalated by Customer Service Representatives (CSRs) from employees seeking assistance in recruitment, benefits, leaves of absence, policy interpretation, basic compensation and other areas of Human Resources within established customer service standards
- Contacts resources to clarify any questions that remain open
- Maintain and monitor case management tickets according to SLA’s
- Training runs for 6 weeks. Training for ALL shifts are M-F 8-4:30pm.
- Answer phone calls in call center environment – respond to voicemails
- Handle Faxes (electronic): rename, place in folders on W: drive, and attach in Salesforce
- Provide verbal basic verification of employment information
HR Customer Service Representative
03/2013
-
11/2016
New York, NY
- Resolve customers' complaints by performing activities such as providing education and available resources, assisting with online tool use and troubleshooting, or referring to appropriate department
- Assign cases to specific departments or subject matter experts
- Handle Smart Note notifications
- Work benefit reports (Newly Benefit Eligible, Not Yet Enrolled, New Born)
- Handle incoming and outgoing mail – includes scanning returned documents, placing them into W: folders, and attaching to Salesforce cases
- Print and mail leave packets
- Print and mail SPDs
Supervisor, HR Customer Service
01/2007
-
09/2012
New York, NY
- Assist with employee walk-ins
- Maintains a thorough knowledge of Human Resources practices, policies and procedures
- Work across department lines
- Opportunity to lead and/or assist in various special projects as requested by management
- Excellent oral and written communication skills with the ability to interact with all levels of personnel using tact; diplomacy; discretion; and maintain strict confidentiality
- Proven ability to present a positive attitude and provide concise, accurate explanations when responding to all inquiries
- Someone who understands SLA’s and the importance of meeting them
- Take ownership of the resolution of employees’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Refer complex issues to Subject Matter Experts (SME) following the correct Tier model
Education
Purdue University North Central
2002 - 2006
Bachelor's Degree in Communication
Professional Skills
- Excellent customer service orientation and excellent oral and written communication skills
- -- Strong written and verbal communication skills
- -- Strong problem resolution skills
- -- Strong Computer Skills
- Strong collaboration skills and ability to perform equally well individually and on a team
- Skills:Ability to use standard office and computer equipment; communicate effectively with diverse populations in a multi-format setting
- Superior communication skills (reading, writing, verbal)
How to write HR Customer Service Resume
HR Customer Service role is responsible for english, customer, payroll, training, database, security, compensation, benefits, reporting, manufacturing.
To write great resume for hr customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Customer Service Resume
The section contact information is important in your hr customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Customer Service Resume
The section work experience is an essential part of your hr customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Customer Service resume experience can include:
- Take ownership of the resolution of employees’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Refer complex issues to Subject Matter Experts following the correct Tier model
- Well-developed, professional written and verbal communication skills
- Experience in a Call Center Setting (specifically where call routing and inquiry tracking occurs daily)
- Good understanding of customer satisfaction monitor and tracking methodology
- Experience entering data or looking up fields in PeopleSoft or other information system
- Skilled using job boards, search engines and internet recruiting tools and techniques
Education on a HR Customer Service Resume
Make sure to make education a priority on your hr customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Customer Service Resume
When listing skills on your hr customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr customer service skills:
- Think independently, prioritize work, make decisions and demonstrate problem-solving skills
- Good communication skills, with good command of written and spoken English
- Speaking -- Talking to others to convey information effectively
- Engages stakeholders effectively, resolving issues and understanding drivers/needs
- Able to respond effectively to inquiries both in person and over the phone, following established guidelines
- Navigate high incoming phone volume to effectively communicate HR Policies/Programs and complex subjects to clients and business partners
List of Typical Experience For a HR Customer Service Resume
1
Experience For HR Customer Service Representative Resume
- Enter request into tracking program, as appropriate
- Establish and maintain a standard that provides outstanding customer service to employees, applicants and external customers
- Assist in passing out all residual employee paychecks and assure employees sign acknowledgment of receipt log
- Open tickets and log calls into a computerized call tracking system
- Answer questions by primarily relying on standard screens, scripts and procedures for call resolution
- Manage team staffing and succession
- Provide appropriate and accurate information to employees and managers regarding HR programs, services and policies
- Receive request from customer through enquiry tool or other communication method (such as telephone, email or walk-in)
2
Experience For HR Customer Service Rep Resume
- Utilize the knowledge base or research or troubleshoot request as needed to provide answers and clarifications to improve first call resolution
- Provide requestor with information, or refer/escalate to the appropriate resource
- Handles particularly difficult/complex calls and ensures the full resolution of callers’ problems
- Receive request from customer through enquiry tool or other communication method (such as, telephone, email or walk-in)
- Ensure the timely and accurate input and upkeep of HRIS data bases (i.e. Kronos / Workday) which includes all attendance related data entry
- Ensure all attendance actions for the month are entered into Kronos no later than two days after the close of the month to ensure accurate data is captured by payroll for KPI Scorecard reporting
- Assure all medical provider notes for personal medical leaves are scanned over to the benefits specialist and data for time off is entered into Kronos timekeeper immediately after receipt
- Intake all employee related matters such as resignations, employee relations concerns and employee communication feedback and disseminate details to respective HR
3
Experience For HR Customer Service Team Leader Resume
- Provide technical assistance to employees including answering questions, resolving technical issues and addressing concerns in Workday and Kronos
- Oversee the organization, maintenance and security of HR records and paperwork and assure accurate filing of documents
- Analyze and assess current employee service related programs, processes, procedures and reporting; suggest changes and/or improvements where appropriate
- Issue ID’s and RFID’s as directed for all new hires and temporary labor
- Collaborate with supervisors and managers to ensure compliance with all Company policies, Standard Operating Procedures (SOP), and Good Manufacturing Practices (GMP) as outlined in the Code of Federal Regulations, Title 21 - Section 110
4
Experience For Supervisor, HR Customer Service Resume
- Assure all tailgate training records are filed and organized as they are received
- With Payroll to Oversee the VOE process and respond to EDD claims timely
- Assure daily mail is picked up from front desk and distributed out accordingly to respective staff
- Work weekends, holidays, AM and PM shift
- Work closely with the other components of the HR function to escalate cases and sufficiently address customer needs
- Answer general questions and redirect misplaced calls
- Use procedures, policies, knowledge database and other reference materials to assist in answering employee, manager and agency HR, payroll or benefits representative inquires
- Receive and processes employee data change requests or appropriately escalates issues
5
Experience For System Manager HR Customer Service Center Resume
- Collect and validate complete data required to process manual employee personal and organizational transactions and escalates the completed data to the Transaction Center for processing
- Escalate complex issues/inquires to other parts of HR or redirects calls to ITS or other appropriate groups
- Participate in continuous improvement workshops and projects
- Follow strict policy guidelines and to follow standard procedures and scripts without variation
- Manage inbound incidents from our customers via phone or e-mail
- Capture and provide accurate information to customers in order to ensure incidents are resolved professionally, fairly, and in a timely manner
- Utilize pre populated knowledge articles to resolve incidents or escalated for resolution
- Professionally communicate with all levels of corporate, field, salon employees and guests
- Friendly and enthusiastic team player
6
Experience For HR Customer Service Center Manager Resume
- Listen and obtain information from callers in a professional, systematic and organized manner
- Manage stress and deal with difficult people
- Work closely with internal business partners and external service providers to ensure data accuracy/quality and aligned with state/federal laws
- Interacts frequently with HR Shared Services, Human Resources Department, Payroll, Information Services, Finance, Accounting, Treasury, Tax department, Accounts Payable, Legal, HTR, HRIS, Compensation, and Benefits team to ensure compliance and accuracy of policy and agreements
- Ensure the delivery of a quality and professional service to all customers that meets strategic objectives
- Manage the provision of timely, consistent support and advice to managers, employees, and external parties ensuring compliance with employment legislation, DHL SC and local policies and good employment practice
- Manage the effective and cost-efficient administration of end to end employee lifecycle transactional processes, including joiners, movers, leavers, pay changes, special leave types, and compensation and benefit administration for all employees and managers
7
Experience For HR Customer Service / Data Administrator Resume
- Manage the administration of the recruitment process for internal and external candidates, including standard offers, referencing, and the issue of contracts of employment and joining instructions
- Manage the provision and timely advice to managers on the recruitment process
- Manage the administration of Reward/Benefit schemes on behalf DHL SC
- Monitor and audit employee data and pay related transactions entered into Oracle and associated HR systems, in a timely, accurate and consistent manner
- Monitor the contact management system to ensure the nature of the query is reflected to enable a high level of customer service satisfaction
8
Experience For HR Customer Service Analyst Resume
- Ensure workflow requests are actioned in a timely and consistent manner
- Monitor and resolve non-compliance, complaint and critical management issues to resolution, escalating as appropriate and ensure causes and outcomes are fed into the continuous improvement process
- Demonstrate high level of integrity, responsiveness and ownership of work to build trust with clients and colleagues
- Self-motivated, well-organised, adaptable, and self-reliant
- Bounces back from disappointments with renewed determination
- Display initiative to resolve problems
9
Experience For HR Customer Service With English & French Resume
- Able to take a holistic view of the customer journey
- Able to articulate and evaluate the value created by processes delivered within their organization
- Able to fully utilise standard Microsoft Office products and the application of Oracle, People Services systems and workflow/case management
- GCSE (or similar) English & Math’s
- At least two (2)years' of call center or direct customer service required
10
Experience For HR Customer Service Lead-shop n Save Resume
- Provide line of sight to Micron and Human Resources strategic objectives
- Communicate SLA’s and manage customers’ expectations where appropriate
- Identify opportunities for process improvements and communicate to HR Direct leadership
- Create case in case management system and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure
- Patience. Be patient and polite, especially when interacting with dissatisfied customers
- Possesses deep knowledge of Workday System,
- Teamwork. Work collaboratively with teammates to achieve team goals, coordinate coverage, and resolve conflict
List of Typical Skills For a HR Customer Service Resume
1
Skills For HR Customer Service Representative Resume
- Prior experience in a support center environment
- Effectively relate to all levels of the organization
- Communication skills with a customer service attitude
- Solid MS Word & other office suite experience
- Multi-language skills (Spanish-English-Portuguese
- Bilingual skills (Spanish-English)
- Experience working with technology and computer programs, including Microsoft Office
- Experience providing exceptional customer service
- Experience in any of the following
2
Skills For HR Customer Service Rep Resume
- Strong Attention to detail and critical thinking
- Responds to challenging priorities with a sense of urgency and pace
- Demonstrate commitment to the DHL SC Values and behaviours and embedding them in the company culture
- Good written and verbal communication with exposure to working with stakeholders at a senior level
- Experience of delivering HR and/or related services in a diverse organisation
- CIPD or working towards a CIPD or equivalent qualification or relevant HR experience at an appropriate level in a diverse organisation
- -- Strong ability to multitask
3
Skills For HR Customer Service Team Leader Resume
- -- Experience with HR, benefits and policies
- Experience in HR systems or related area
- Experience in a fast-paced customer service environment
- Experience with HR, benefits and policies
- Experience in customer service, call centers and in corporate environment is an advantage
- Attention to detail, ability to prioritize and multitask
- Experience in Leadership or supervisory and
- Demonstrated ability to work in a highly detailed data entry environment
4
Skills For Supervisor, HR Customer Service Resume
- Consistently demonstrates Teva’s Guiding Values of Integrity, Respect, Collaboration, Excellence and Leadership
- Partner with and maintain excellent relationships with peers, corporate and field employees
- Excellent verbal and written communication English (intermediate) and Portuguese (advanced)
- Demonstrate support for all corporate initiatives
- Great personality, team spirit, demonstrates positive values
5
Skills For System Manager HR Customer Service Center Resume
- Experience in HR and/or employee law required
- Internal or external customer service experience required
- Build and establish effective relationships in order to elicit information from key individuals
- HR experience required
- Open enrollment experience
- Creating digital employment files for new joiners and updating existing records
6
Skills For HR Customer Service Center Manager Resume
- Enrolling new employees in the system and updating records
- Assisting new joiners with relocation and working closely with the relocation vendor
- Supporting the on-boarding team with pre-hire activities when required
- Outstanding attendance and dependability with the ability to adhere to a flexible schedule
- Managing the HR Customer Service Phone line, Email folder, Fax number and handle walk-ins with all tier 1 level HR services
- Preparing all documents processed through the HR Customer Service Center i.e. offers, visa letters, verification documentation etc
- Working with TWC on unemployment claims
- Handling all employment verifications
- Working with payroll on employee reimbursements, referral rewards and new joiners
7
Skills For HR Customer Service / Data Administrator Resume
- Providing Tier 1 support on ADP, iCIMS and Kronos for employees and candidates i.e. password resets
- Filing and other general administrative tasks
- Proficient in using business software applications for processing and data extraction
- Take ownership of the resolution of employees’ issues, giving guidance and solving problems within the target response time
- Able to work extended hours including weekends as required
- Guide employees and managers on using the on-line Knowledge Base tool
8
Skills For HR Customer Service Analyst Resume
- Utilize enterprise ticketing system in order to capture all customer interactions, escalations and resolutions
- Actively participate in all required meetings, training sessions, and activities related to job development
- Manage the provision of timely accurate advice to new starters regarding their induction, and DHL SC systems and processes
- Ensure the retention of documents and filing in accordance with the requirements of Internal Audit and the HMRC
- Monitor the day to day performance and customer perception of the operation through statistical management and understanding customer requirements
- -- Ability to handle pressure in a high volume call center
- -- Empathy, patience and consistency
- Provides reliable and meaningful support services that empower our colleagues to achieve personal and professional goals, to navigate life changes, and to deliver high-quality services to our communities and patients
- Support and educate employees on HR related topics and benefits, helping employees deliver high-quality patient care
9
Skills For HR Customer Service With English & French Resume
- Employee Social program that includes subsidized trips (Skiing in Andorra in winter, Costa Brava in summer), beach volleyball and more
- Free Company shuttle bus from train station to Conduent Office
- Employee Social program that includes subsidized trips (Skiing in Andorra in winter, Costa Brava in summer), free language classes, weekly activities such as beach volleyball and more
- Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
- Aptitude for using technology and ability to learn and use CRM tool and/or other technologies
- Communicate Human Resources and other related, policies, procedures, and government regulations
- Forward employee to functional specialists when in-depth functional knowledge is required
- Document all employee inquiries and issues
10
Skills For HR Customer Service Lead-shop n Save Resume
- Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
- Recognize and report unusual events or consistent problems areas to Team Lead
- Thorough knowledge of the bank’s computer system and frequently used forms
- Full professional fluency in English + other European languages are welcomed (German, Italian, Polish, French, Dutch, ...)
- Position requires the ability to sit at a desk the majority of the time
- Interacts with all Centers of Excellence in HR, Grainger team members and third party vendors
- Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
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