HR Service Delivery Resume Sample
Flavie Lakin
6708 Jevon Rapids,
Phoenix,
AZ
+1 (555) 967 6570
Work Experience
HR Service Delivery Manager
05/2017
-
PRESENT
Boston, MA
- Complete quality review checks on team members’ processes
- Monitor and track vendor engagements, compliance issues and employee programs
- Ensure consistent reporting processes and use of standardized templates for Employee Programs and Vendor Management
- Communicate with HR Technology, Third Party Management Oversight and Corporate Risk & Technology teams regarding vendor management
- Serve as subject matter expert working closely with Delivery Managers to ensure adherence to vendor management guidelines
- Document and report status of risk assessments, remediation plans, vendor selection processes, and contract executions/renewals for HRSD vendors
- Accurately document and input information in JPMC systems/dashboards as status changes occur
HR Service Delivery
12/2012
-
02/2017
Detroit, MI
- HR Technology—Oracle Cloud (Fusion, PeopleSoft, EBS, Taleo)
- HR Technology—Workday HR
- Compile information from multiple data sources in order to reconcile employee information against the vendors systems and JPMC’s internal system
- Manage the benefits team in delivering company and statutory benefits within the prescribed service levels
- Manage third party vendors in the delivery of company benefits
- Oversee clinic operations
- Responsible for the monthly & annual regulatory reporting requirements and on-time processing of statutory invoice payments
HR Service Delivery Assistant
11/2008
-
09/2012
San Francisco, CA
- Provide training and awareness around Employee Programs and vendor management
- Identify Employee Program issues, perform root cause research and follow through to resolve
- Escalate issues to Program manager in a timely manner and present mitigation plan
- Manage workload effectively in a fast paced environment with multiple deadlines
- Provide support to team colleagues as needed
- Communicate with high level of urgency with HRBP’s, recruiters and senior leaders
- HR Service Delivery
Education
Purdue University North Central
2004 - 2008
Bachelor's Degree in Human Resources
Professional Skills
- Excellent interpersonal and collaboration skills with all HR teams world-wide including strong intercultural skills
- Strong organizational skills, including attention to detail and multitasking skills required
- Strong problem-solving skills, attention to detail, as well as client management and executive-level communication skills
- Demonstrated experience using analytical and problem-solving skills
- Self Starter, with good time management skills who is able to organize and prioritize their workload, and manage multiple priorities in parallel
- Proven skills documenting, assessing, and optimizing HR processes across an area
- Demonstrate active listening and probing skills
How to write HR Service Delivery Resume
HR Service Delivery role is responsible for reporting, training, compensation, integration, recruiting, payroll, design, research, digital, travel.
To write great resume for hr service delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Service Delivery Resume
The section contact information is important in your hr service delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Service Delivery Resume
The section work experience is an essential part of your hr service delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr service delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr service delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Service Delivery resume experience can include:
- Strong relationship management skills to work effectively with numerous stakeholders and partners, including suppliers
- Excellent communication, organizational skills, and ability to meet deadlines
- Possesses strong conflict resolution and mediation skills
- Project management skills e.g. analysis, planning, reporting & escalation
- Excellent organizational capability. Ability to manage multiple workstreams with competing priorities at any given time
- Flexible and adaptable. Able to quickly assimilate training and new skills
Education on a HR Service Delivery Resume
Make sure to make education a priority on your hr service delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr service delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Service Delivery Resume
When listing skills on your hr service delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr service delivery skills:
- Great planning, organizing, prioritization skills and is able to work with minimal supervision
- Good analytical, presentation and problem solving skills
- General familiarity in HR functions with preference given to candidates possessing 1-2 years of related experience, or equivalent skills
- Effective verbal and written communication skills with presentation capabilities
- Strong skills in Business Analysis/Requirements Definition
- Strong skills in MS Office (Word, Excel, PowerPoint, Visio)
List of Typical Experience For a HR Service Delivery Resume
1
Experience For HR Service Delivery Manager Resume
- Proven ability to manage multiple tasks and demonstrate flexibility
- Strong employee experience orientation
- Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required
- Strong sense of thinking out of the box - alternatives & "do what it takes to get the job done" approach
- Strong understanding of the businesses being supported to be able to communicate in a non-technical manner
- Experience in implementing & managing small to medium scale projects in a virtual/ distributed environment
- Provide excellent leadership decision making and resolve general team issues/concerns
2
Experience For HR Service Delivery Coordinator Resume
- Operational and Crisis Management experience
- Driving and delivering HR initiatives in own area of work to support business strategy
- Providing consultancy (in cooperation with COEs) in the area of compensation and benefits benchmarking and other key HR policies and processes
- Manage and oversee the onboarding team and ensure the team’s adherence to the global onboarding processes and the hiring policy of the firm
- Responsible for overseeing the processing of employee status update to statutory agencies
- Responsible for coordinating with external vendor regarding work permit application of foreign hires
- Own Performance Reviews, Development Plans, and employee relations issues for direct report(s). Provide ongoing coaching and feedback
- Knowledge of Human Resources regulatory and statutory requirements including FLSA, Form I-9, and EEOC reporting desirable
3
Experience For HR Service Delivery Specialist Resume
- Assist with communications related to governance, including governance updates and postings on teammate facing portals
- Partner with regional leads on reviewing and responding to regulatory/audit requests
- Influences team recognition and celebration events. Executes on room booking, catering, AV, supplies, etc
- Contributes to staffing, orientation, and training programs for all
- Responsible for overseeing the tax update, manual payroll inputs and final pay processing of employees every payout
4
Experience For HR Service Delivery Head of Employee Customer Service Contact Centers Resume
- Ownership of process improvement work-streams, identifying qualitative and quantitative analyses required and executing on them with little oversight
- Visa processing: produce letters and other documents needed by EMIGRA
- Accountable for managing lifecycle of all team members
- Ensure work is performed according to defined processes and within Service Level Agreements, and maintain appropriate back-up resources for organization
- Handle employee data entry / maintenance requests ensuring input is accurate and aligns with BT policies and practices
5
Experience For Senior Program Manager, HR Service Delivery Resume
- Provide feedback and recommendations regarding the impact of HR operational changes on HR Service Delivery activities and workload capacity
- Complete HR related transactions/activities adhering to company policy and guidelines
- Work with program workstream to identify impacts and adjust communications for audiences based on impact and timing
- Assist with branding for the HRI Program on all communications sent to Teammates
- Support in the writing and review of HR policies as needed to support the HRI program
6
Experience For HR Service Delivery Team Leader Resume
- Assist workstream leads in development of training content and materials to support the HRI program
- Hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations
- Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function
- Review and respond to ongoing regulatory/audit/control requirements and requests
- Engage senior management on key aspects of the program, including risks, strategy, leadership and overall program oversight
- Assist in the planning and execution of large scale all hands meetings
- Open, sort and distribute incoming HR related correspondence
- Manage the payroll team in delivering payroll reports within the prescribed service levels
7
Experience For HR Service Delivery Analyst Resume
- Manage third party vendors in the delivery of monthly retirement funding
- Oversee final pay and retirement releasing operations
- Responsible for the monthly, quarterly & annual BIR regulatory reporting requirements
- Be the interface between the HR Service Center & the Centers of Expertise to deliver support, information and training to local HR Team, employees and managers
- Coordinate service delivery tasks with the HR service center including administrative tasks and processes, Global HR processes and yearly exercises
8
Experience For Payroll HR Service Delivery Associate Resume
- Continuously improve HR processes by undertaking regular reviews
- Support the HR financial planning process and the change request process
- Help define, monitor and report KPI and performance measures to ensure HR SD Functions are meeting business and service objectives
- Enable timely, relevant and concise reporting to external governance forums and stakeholders
- Manage monthly vendor scorecards review with active involvement in clinic related projects
- As a key contributor to the business unit, this job has the authority to recommend changes to business processes, tools and solutions in order to enhance the function’s operational efficiency and effectiveness, improve the employee experience as well as increase operational excellence of HR Services & Products
9
Experience For Corp-HR Service Delivery Resume
- Well-developed influencing skills sufficient to resolve distinct differences of opinion or approach; significantly promote and / or negotiate on CIBC’s behalf
- HR Contact Center experience with at least five (5) years of contact centre operations knowledge
- Working knowledge of CIBC operations across the enterprise with a specific focus on HR
- Comprehensive knowledge of project management practices, procedures and principles sufficient to: (1) interpret and analyze complex concepts and apply these in innovative ways in many subject or functional areas, and (2) be recognized as a subject area specialist
- Highly motivated & delivery/ results focused
- Responsible to cover on-boarding activities from collection, follow-up and monitoring of new hires’ pre-employment requirements & clearances to compilation of new hires’ employment records
- Responsible for processing and submission of statutory reports related to employees’ status updates and benefit claims including SSS Sickness and Maternity Claims, Tax exemption and Philhealth update
- Ensure all external vendors are properly managed per the firm’s TPO requirements; ensure all internal service providers are delivering per the agreed SLAs
- Advisor in payroll matters, for employees and former employees
10
Experience For HR Service Delivery Team Lead Resume
- Issuance of the monthly headcount report
- Vacation system file update and control
- Produce employment certificates of different kinds needed by employees
- Develop and implement an analytics portfolio demonstrating team value and results. Report and review team activities to ensure quality of services, achievement of service level agreements
- Management and review of benefits vendors / providers, including establishing deliverables (SLAs) and timelines
- Develop thorough understanding of payroll location legislature environment in order to provide technical expertise / advice / consultation to HR teams in location and the Mumbai Team
- Responsible for monitoring required management training
- Preparation of annual directors remuneration reporting
List of Typical Skills For a HR Service Delivery Resume
1
Skills For HR Service Delivery Manager Resume
- Strong analytical and problem solving skills; solution orientated thinker who is able to perceive issues from a Client’s perspective
- Good communications skills; ability to interact with Clients (both within and external to HR)
- Strong process management mindset and project management skills
- Excellent written and verbal communication skills, as well as the ability to produce clear reports required
- Strong HR field experience, ideally in a generalist role within an international environment
- Experience in HR; Specific experience in HR service delivery required
- More than 3 years of leadership proven experience
2
Skills For HR Service Delivery Coordinator Resume
- Strong team player. Strong orientation to results delivery
- Ensure all customers’ enquiries are resolved in a timely and effectively
- Building a strong HR operations framework and enabling high performance of the team members by managing performance, coaching, and developing
- Business Resiliency experience and technical aptitude pertaining to BIAs, Planning, Testing, and Reporting
- Experience managing and working with vendors is an advantage
- Experience in handling Final Pay Processing is an advantage
- Experience with process improvement/engineering, consulting, and / or strategy
- Typically: graduate level or corresponding experience, CIPD or working towards this or relevant business qualifications
- Prioritize workload & adapt to changing demands Able to work under strict deadlines with flexible working hours
3
Skills For HR Service Delivery Specialist Resume
- Experience in implementing & managing small to medium scale projects
- Experience in the following areas: formal project coordination and support
- Demonstrated computer proficiency with Microsoft Office including Outlook and Visio
- Quality-driven, thorough and excellent HR process understanding
- Vendor management experience, including management of SLA’s and development of KPI’s
- Proactively collaborate, develop, and maintain excellent working relationships with internal and external stakeholders
- Experience of handling a high volume of requests
- With experience in handling Benefits Administration
- With relevant experience in handling Benefits Administration
4
Skills For HR Service Delivery Head of Employee Customer Service Contact Centers Resume
- Relevant working experience
- Past experience in managing more than 250 headcount
- Proficient experiences regarding HR process optimization, definition of business requirements, and workshop conduction in an international environment
- Experience regarding test management
- Experience with process mapping and documentation
- Increasingly diverse or complex HR field or process/consulting experience
5
Skills For Senior Program Manager, HR Service Delivery Resume
- Identify employee experience opportunities through data analysis of me@jpmc usage and resulting inquiries to AccessHR or HR business partners
- Proven ability to create high-quality deliverables and represent concepts through presentations/ models/visuals
- Strong track record of leading cross functional services teams or HR teams
- At least seven years’ experience in HR operations management
- Strong regulatory and legislative knowledge
- Personal resilience and effectiveness
6
Skills For HR Service Delivery Team Leader Resume
- Demonstrated willingness to work in a flat team structure and develop a range of HR competences
- Project management experience – represents an advantage
- Preffered very good knowledge of SAP HCM, CRM solution and / or BPMN methodology
- Experience with process and data quality management instruments
- Identify me@jpmc search, content and usability opportunities and present prioritized action plan proposals to senior managers
7
Skills For HR Service Delivery Analyst Resume
- Identify / develop metrics to best measure the employee experience and identify new improvement opportunities
- Ensure HR SD functions operate within cost / headcount targets
- Perform analysis to identify opportunities to increase effectiveness and improve efficiencies
- Business analysis experience
- Service delivery experience
- Experience with related systems
- Build strong customer focus, delivering solutions through NPS initiatives
8
Skills For Payroll HR Service Delivery Associate Resume
- Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members
- Develop, produce and regularly validate reporting across HR functions and as needed by the Global Business Resiliency team
- Manage a team of various experience levels with a mix of responsibilities, such as
- Develop and maintain strong relationships with HR Service Delivery leaders
- Based on experience and feedback, propose areas of improvement in terms of processes and tools and participate in development projects
- Provide effective support and back up for specific HR Payroll or Mobility operations
9
Skills For Corp-HR Service Delivery Resume
- Identify any weaknesses, gaps and opportunities to improve employee experience across all interactions with GCS and HRSD
- Overseeing and managing Payroll and all Governance and Labour compliances for the entity
- Understanding of general HR policies, procedures and current best practice for APAC countries
- Understanding of the internal landscape, HR logic, and systems
- Developing job aids and process documentation – select appropriate format such as manuals, job aids, PowerPoint presentations
10
Skills For HR Service Delivery Team Lead Resume
- Design training approach & role-based curriculum, including training material maintenance
- Develop training materials according to training approach & curriculum
- Maintains VP’s calendar, meeting booking , assists with time management and making travel arrangements
- Build innovative project planning, tracking, and logistics tools, processes, and procedures to help streamline shared services work
- As needed facilitate large-scale event planning and coordinate efforts from beginning to event end
- Develop learning assessments to ensure training objectives are met
- Lead the HRSS administration back office, providing operational leadership and driving service expertise
- Exposure to high on-boarding and off-boarding volumes
- Partners with internal resources and the HR BPO supplier in maintaining monitoring and oversight controls across the full scope of outsourced service
List of Typical Responsibilities For a HR Service Delivery Resume
1
Responsibilities For HR Service Delivery Manager Resume
- Continually looks for opportunities to enhance the employee experience relating to the delivery of HR BPO supplier services
- Delivering the end-to-end HR administration and payroll service against KPIs / SLAs
- Participating in or leading HR related local, regional and/or global projects
- Using HR analytics and market intelligence to understand and influence key levers to better performance and engagement of the organization
- Determine roles to be leveraged for training module development and understand how roles are mapped to new processes
- Identify the key learning criteria / objectives in order to maximize learner retention
2
Responsibilities For HR Service Delivery Coordinator Resume
- Understand end to end local payroll processes
- Partner with KPMG to manage tax preparation for employees
- Communicate with high level of urgency with HRBP’s and senior leaders
- Experience in project work and process re-engineering including involvement in project planning, project execution, requirements and solution development, process mapping and service improvement etc
- Ensure all HR transactions are processed in compliance with federal and state labor and tax regulations, align with the organization’s policies and procedures and meet accuracy and deadline standards
- Define and execute business plans and project plans that incorporate internal and stakeholder initiatives, leverage the firm’s on-going commitment to technology and deliver aggregated bottom-line results, ensuring alignment to Global HR and HRSD priorities and objectives
- Assists the US Recruitment team with the recruitment, pre-screening and orientation of qualified new employees to meet the needs of the business
3
Responsibilities For HR Service Delivery Specialist Resume
- Acts upon and assists with the thorough and impartial investigation of reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees
- Prepares and processes employee related HR paperwork for functional area according to established procedures
- Support Center’s compliance with state/federal employment and benefit laws, HR policies, and the support center’s personnel policies, procedures, and guidelines
- Continually and proactively coaches and counsels the center’s management staff on thorough and timely employment record documentation
- Continually monitors, assesses progress, and recommends or takes action, as necessary, to keep positive perceptions within the center
- Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its’ goals and objectives
4
Responsibilities For HR Service Delivery Head of Employee Customer Service Contact Centers Resume
- Impact is short term and functional in scope
- Involvement in project research, under the direction of more senior colleagues
- Involvement in analysis, design & development of policies, plans & programmes
- Provides enterprise-wide functional support for leveraging and optimizing the bank’s HR Systems in an HR Business Processing Outsourcing (HR BPO) arrangement
- Represents the function of Human Resources in the capacity of Business Lead on enterprise-wide HR sponsored projects and initiatives
- Represents the interests of CIBC and Human Resources as Relationship Manager with CIBC’s HR BPO supplier and other service providers / partners as appropriate within assigned scope of work
- Provides subject matter expertise and consultative advice in the area of contract governance, HR Contact Centre operations and related processes
5
Responsibilities For Senior Program Manager, HR Service Delivery Resume
- Delivers on key projects, programs and initiatives that support CIBC’s business strategies
- Supports corporate audits to ensure policy initiatives and regulatory requirements are met or exceeded
- Provides subject matter expertise in the domain of HR Contact Centre
- Typically leads on activities with low impact on BT’s brand or strategic direction
- Contribute to the HR Ops scorecard
- Represent the Human Resources Service Delivery Team both internally within the HR function and externally with key management stakeholders across the organization
6
Responsibilities For HR Service Delivery Team Leader Resume
- Establish effective relationships and encourage collaboration across various HR groups including HR Service Delivery, HR Business Partners, Talent Management, HRIS, Payroll, and Benefits Teams
- Manage the HR Service Delivery Team in their daily activities, mentor/coach team members to resolve complex situations, and make final decisions related to escalated issues
- Recognize and communicate unusual events affecting HR Service Delivery and HR data accuracy
- Acts as a Subject Matter Expert on HR Service Delivery processes and service offerings
- Develop, implement and audit processes associated with the pre-hire and on-boarding of new employees, including electronic distribution of new hire paperwork, welcome calls, orientation readiness, I-9 administration, etc., to ensure a highly engaging experience for all new employees
- Develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery in the US Work with HR Service Delivery leaders across the globe to ensure global consistency of the HR Service Delivery model
- Oversee HR Service Delivery projects of large scale, complex nature requiring change management coordination; including acquisitions and reorganizations
- Conduct performance evaluations, provide developmental improvement plans, and monitor resource allocation among the team
7
Responsibilities For HR Service Delivery Analyst Resume
- Provide or coordinate ongoing training to ensure that HR knowledge and productivity of the overall HR Service Delivery processes are properly maintained and improved upon
- Participate in HR Service Delivery planning sessions by presenting performance results/metrics, providing feedback, insights, and continuous improvement opportunities
- Suggest methods to update, simplify, and enhance processes, procedures, and technologies and make procedural changes when necessary
- Strong working knowledge of Human Resources as a discipline including the various administration functions of Recruiting, New Hire Onboarding, Promotions/Transfers, Separations, Compensation, Payroll, and Benefits
- Advanced proficiency in MS Office applications including Excel, Word and PowerPoint
- Perform inbound/outbound phone activities in support of HR functions and employee inquiries
- Process assigned work activities timely and accurately
8
Responsibilities For Payroll HR Service Delivery Associate Resume
- Support the development of the HRI program change and communication plan
- Maintain the program communication plan and change management plan
- Manage action items in project plan to ensure alignment with key delivery dates
- Assist in development of communications tools and templates
- Develop written materials to support communication plan (Example: Presentations and Newsletters)
- Collaborate with other teammates on communications-related topics and opportunities. Actively engage with HR and Corporate communications team to align messaging to broader enterprise initiatives
9
Responsibilities For Corp-HR Service Delivery Resume
- Manage dependencies between communications
- Work with Manager, Programs and Governance to update and provide structure to shared sites
- Provide back up support to other HRSD team members particularly in Payroll
- Ensure high-quality standards for all HR Shared Services activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the HR organization
- Educate Comcast Employees of services available to them and encourage self-service tools and other systems
- Execute critical HR initiatives to deliver best-in-class employee services
10
Responsibilities For HR Service Delivery Team Lead Resume
- Treat highly confidential information with utmost integrity
- Provide leadership and oversight of HR resiliency strategy and approach ensuring its alignment to firm wide policies and framework: (e.g., functional resiliency planning, quality assurance, testing, reporting, planning and overall execution)
- Lead annual assessment of HRs resiliency strategy, ensuring it fit for purpose against addresses firm wide requirements, evolving resiliency risks and HRs operating model; proactively manage resiliency risks to incorporate appropriate mitigations and controls
- Coordinate annual refresh of the resiliency policy and standards including the identification of new risks (concentration, 3rd parties, new technology, automation, etc.)
- Drive resiliency issue analysis and ensure timely submission of completed action plans
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