HR Service Center Resume Sample
Gwen Dietrich
57131 Lockman Forks,
Dallas,
TX
+1 (555) 513 2669
Work Experience
HR Service Center Specialist
01/2017
-
PRESENT
New York, NY
- Ensure all HR transactions are processed in compliance with federal and state labor and tax regulations, align with the organization’s policies and procedures and meet accuracy and deadline standards for efficient processing metrics
- Develop, implement and audit HR administrative policies and procedures in coordination with the organization’s goals which minimize company risk and meet all audit and compliance standards
- Participate in and/or lead various special projects as identified by management to support HR and the organization’s goals initiatives
- Serves as the first point of contact when employees and managers contact the SSC; resolving a multitude of inquiries and routing specialty questions to Tier II Specialists, HRBPs or COEs
- Assists employees and managers navigate through the HR Portal, PeopleSoft and/or Oracle Cloud applications (i.e. Compensation, Learning, Performance Management, Recruitment Succession Planning and Talent Management
- Provides data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, new hire benefits enrollment and personal data changes)
- Guides employees and managers to general HR policies and procedural manual
- Fulfills employment verification requests
HR Service Center Supervisor
11/2012
-
07/2016
Los Angeles, CA
- Family Status Changes including
- Has a general knowledge of office routines (including use of a copier, fax, and scanner)
- Has an adequate level of proficiency with Word, Outlook, Excel and PowerPoint, in addition to a familiarity with web-based applications
- Learn new applications as needed
- A broad understanding of human resources systems and practices would be helpful
- Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
- Apply basic technical/functional knowledge to complete work. Meet essential position requirements
HR Service Center Assistant
11/2005
-
10/2012
Boston, MA
- Analyzes and resolves employee concerns using established procedures
- Collaborates with others to acquire information and materials from Dignity Health Facilities as required
- Responsible for managing the administration of employee Leave of Absence, Return to Work Programs (RTW), Time and Attendance System Administration, and data integrity of the Company’s the Human Resource Information System (HRIS)
- Support department projects and initiatives as need through understanding of HR’s mission and objectives
- Benefits Confirmation Run
- Benefits Enrollment Forms
- Day changes
Education
Utah State University - Orem Education Center
2000 - 2004
Bachelor's Degree in Human Resources
Professional Skills
- Strong customer service skills including excellent listening and communication skills
- Excellent communication skills and experience communication with and influencing senior leaders
- Excellent interpersonal skills and ability to collaborate globally across boundaries, groups and cultures especially in an evolving matrix environment
- Strong customer service orientation; creative problem solving skills
- Excellent oral and written communication and influencing skills. Able to communicate with tact and diplomacy
- Demonstrated ability to further education and training to further develop job related skills required
- Excellent verbal and written communication skills necessary in order to persuade and influence work teams, and to explain complex issues
How to write HR Service Center Resume
HR Service Center role is responsible for customer, interpersonal, organizational, microsoft, intermediate, listening, english, analytical, excel, training.
To write great resume for hr service center job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Service Center Resume
The section contact information is important in your hr service center resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Service Center Resume
The section work experience is an essential part of your hr service center resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr service center responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr service center position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Service Center resume experience can include:
- Excellent customer interface skills including effective telephone techniques, active listening and problem resolution skills
- Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively
- Excellent organizational skills combined with the ability to prioritize and multitask while exercising discretion at all times
- Significant experience in reporting; intermediate to advanced skills using Excel
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Excellent interpersonal, verbal and written communication skills with a customer service focus required
Education on a HR Service Center Resume
Make sure to make education a priority on your hr service center resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr service center experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Service Center Resume
When listing skills on your hr service center resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr service center skills:
- Good interpersonal skills, effective management of different cultures
- Data entry skills, including proficiency in Microsoft Word and Excel. Experience with HRMS system, preferably Oracle, strongly desired
- Solid teamworking skills and ability to handle a fast-paced environment
- Solid verbal and written communication / customer service skills
- Good skills in Microsoft Outlook, Excel, and Word
- Excellent telephone, written and verbal communications skills necessary
List of Typical Experience For a HR Service Center Resume
1
Experience For HR Service Center Specialist Resume
- Strong ability to communicate effectively both verbally and in writing, including the ability to explain complex processes to employees at all levels
- Demonstrated experience navigating Windows-based Human Resources information systems required
- Work effectively with people required
- Experience performing data entry and processing high volumes of information and the ability to work on multiple projects concurrently
- Fast paced, HR, training or recruiting experience
- Exercise organizational and priority-setting expertise by implementing best-practices into daily workflow
- Broad HR experience administering company programs & policies
- Strong client and service orientation as well as commitment to developing creative solutions
2
Experience For HR Service Center Manager Resume
- Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone
- Experience using Live Chat
- Five or more years’ experience managing others.S
- Proven ability to de-escalate issues, problem solve and be a self-starter
- Strong ability to lead and/or influence others
- Strong knowledge of best practices and relevant systems within similar segment/functional area
- Experience with multi-line phone system required
- Ensures appropriate work allocation among HRSS team members to ensure the HRSS operates in the most employee responsive and efficient manner
3
Experience For HR Service Center Supervisor Resume
- Verifying the accuracy and ensuring the timely processing of employee information in multiple systems and databases
- Verifying and processing changes in positions and organizational structures
- Auditing the accuracy of information provided including records, reports, payments and deductions
- Identifying and implementing potential process improvements
- Delivering value-added service ("going the extra mile")
- Preparing appropriate documentation and processing necessary paperwork for various HR programs
4
Experience For HR Service Center Analyst Resume
- Ensuring data accuracy and maintaining a high level of data integrity in HR databases
- Ensuring the timely and accurate notification of various internal parties of employee actions which have an effect on corporate compliance activities
- Resolving moderately complex issues for both internal and external clients
- Utilizing software tools to develop ad hoc queries and reports from SAP
- Filing of both hard copy and electronic employee records
- Providing active support for the Polish employees, managers and HR departments in personnel administration processes
5
Experience For HR Service Center Associate Resume
- Willing and able to work professionally with a cross section of people within an organization
- Working knowledge of HRMS/payroll system
- Ensuring timely responses to employee questions and inquiries about employee benefits programs and human resources policies
- Providing employees assistance with disability, health and life benefits, paid time off, and retirement plans
- Working knowledge of HRIS/payroll system
- Support and participate in the onboarding and orientation process by scheduling and verifying training, medicals, and logistics, etc. as required
- Support new employee orientation including enrollment in time keeping system, creating employee identification badge, collecting new hire paperwork, etc
6
Experience For Manager HR Service Center Resume
- Automate existing data management, documentation processing, and auditing processes using Visual Basic and Python
- Utilize a flexible approach in adapting to changing conditions by staying open to feedback and pursuing new approaches to challenges
- Complete various administrative tasks such as filing, information tracking, letter preparation, payment processing, etc
- Assist Ops Leader and Team Leaders with support activities such as scheduling, following up on action items, space planning etc
- Flexible and willing to take initiative, bringing new ideas and thoughts to the team and yet willing to yield and support the team when needed
- Provide on-going training and development of team to ensure timely and accurate case processing
7
Experience For Specialist, HR Service Center Resume
- Lead the day to day global timekeeping and payroll operations ensuring timely and accurate payroll processing
- Assist with identifying, implementing and memorializing practices designed to streamline and improve internal procedures
- Resolve team member issues by collecting, researching and analyzing information
- Recommend HR process redesign to improve service delivery and/or operational efficiencies by leveraging existing resources and new technologies
- Handles routine changes by processing paperwork and inputting data into HRIS system (Workday)
8
Experience For HR Service Center Rep Resume
- Utilize mail merge functionality for various mailing. Facilitate mailings by working with mailroom, vendors, etc
- Researches State UI Policies to assist in decision making with regard to state inquiries and hearing prep
- Responds to inquiries of various complexities from managers and employees regarding a wide variety of HR issues including payroll, benefits, compensation, etc
- Provide support regarding Human Resource Information System (HRIS) self-service including login support and issue resolution
- Monitor personnel records for consistency with Hospital philosophy and provisions relating to hiring, job requirements and orientation materials
- Produce and analyze reporting using MS suite of tools and available service center resources
- Problem-solving and learning mindset
9
Experience For Representative, HR Service Center Resume
- Research and application of critical thinking in an effort to provide first call resolution pertaining to HR and benefits policies and procedures
- Intermediate knowledge of Microsoft Excel (working knowledge of V-lookup, conditional formatting etc)
- Ensures proper metrics and reporting are established to measure all HRSS activity
- Ensure all standard operating documentation (SOP) are maintained and updated timely and provides accurate information
- Ensure development, maintenance and delivery of curriculum to support internal end-user training and change management initiatives
- In-depth generalist understanding of HR practices
- Answers employee inquiries regarding employment related policies and processes within defined SLA
- Coordinates issue resolution by escalating to the appropriate source for questions that cannot be answered on first call
10
Experience For HR Service Center Team Lead Resume
- Resolve complex HR, benefit, and payroll inquiries by processing system transactions,
- Create and maintain tracking lists as needed
- Pay vendor invoices, prepare wires, reconcile and audit as necessary. Research discrepancies, outstanding items
- Support production and mailing of benefit kits
- Accountable for HR process execution for employees, managers, and HR professionals in multiple countries in a region, including but not limited to
List of Typical Skills For a HR Service Center Resume
1
Skills For HR Service Center Specialist Resume
- Strong technology and computer skills, including Google applications and intermediate to advanced proficiency with Microsoft Office applications
- Demonstrated success establishing, leading and maintaining effective working relationships
- Analytical, interpersonal, problem solving and project management skills
- Ten-key typing skills or equivalent speed is required
- Above average English communication skills is required, with emphasis on comprehension
- A strong and effective leader who develops others and holds them to high standards
- Experience in process improvement and change management – demonstrated ability to identify problems, develop recommendations or solutions and implement change
- Proficient technology skills; ability to learn and translate system
- Experience evaluating and implementing tools and metrics to enhance effectiveness
2
Skills For HR Service Center Manager Resume
- Demonstrated experience in a lead or supervisory role
- Demonstrated experience in a supervisory or management role
- Effectively build relationships with customers, team, peers and leadership
- Willing and able to organize and prioritize activities and manage time in a way to exceed expectations
- Experience working on a team developing and/or leading strategies within a business environment
- In-depth knowledge of HR systems including call and case management, as well as experience utilizing KPIs and other metrics to drive performance
- Experience utilizing a reporting tool (IBM Cognos, etc)
- Three (3) years of experience managing a primarily inbound contact/call center including the supervision of personnel
3
Skills For HR Service Center Supervisor Resume
- +2 years of working experience in an outsourcing environment is highly desirable
- Help coworkers with tasks as necessary. Smoothly handle multiple demands, shifting priorities, and rapid change. Persist despite obstacles
- Experience working in a contact center (call center, customer support)
- Good knowledge of Human Resources, Payroll and Benefits including policies, programs, and operations
- Experience using case management system, IVR, and knowledge management applications
- Demonstrated proficiency managing complex processes and systems
- Juggle multiple situations at once, prioritize competing demands and make decisions on the fly
- Previous experience managing an HR-related Call Center environment
4
Skills For HR Service Center Analyst Resume
- Partners with myHR Service Center Service Specialist to ensure process awareness and an outstanding employee experience
- Significant experience in problem solving
- Experience managing a shared service operations center
- Respond to moderate to complex benefit inquiries while providing excellent customer service
- Experience leading processes preferably within the functional area
- Experience leading a team and/or a business process in a similar area
- Most likely to have 5-6 years of relevant work experience before entering level
5
Skills For HR Service Center Associate Resume
- Experience handling confidential information and manage escalations
- Working experience in Shared Service Centers or HR Operations
- Desirable working experience with SOX audit requirements on the Human Resources domain
- Workstream management and prioritization; capacity planning
- Nice to have: experience in providing customer service
- Two or more years of experience as a customer service representative in a call center environment
- Six (6) months and above experience in HRIS systems is an advantage, but not required
6
Skills For Manager HR Service Center Resume
- Demonstrates reliability in the conscientious completion of assigned projections
- Manage the case and phone queues as well as schedule resources for effective case and phone coverage
- Call center experience required
- In HR call center experience
- Experience with process improvement and implementation of strategic initiatives
- Experience in human resources related field or relevant Customer Service
7
Skills For Specialist, HR Service Center Resume
- Progressively responsible experience in HR Generalist responsibilities
- Strong relationship builder with our business partners and vendors
- Good people leader, able to coach and mentor your team members to success
- Experience in human resources or as a call center manager
- Experience in team dynamics and development
- Demonstrated composure and ability to handle stressful and sensitive situations
- Human resources, payroll or service center experience
- Call center or customer service experience
8
Skills For HR Service Center Rep Resume
- Experience working in an HR customer service center
- Experience working with employee benefits and/or call center is desired
- Demonstrated ability to motivate, develop and lead a team
- Seven or more years’ experience in Human Resources
- Three or more years’ experience in customer service oriented role
- Technical aptitude and experience with multiple systems
- Two (2) years of professional work experience required, preferably in healthcare
9
Skills For Representative, HR Service Center Resume
- Experience in process improvement
- Demonstrated knowledge of employee benefit plans, administration and compliance
- Experience in employee benefits
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Customer service oriented attitude with a demonstrated desire to exceed expectations
- Call Center supervisory experience required
- Experience with a Shared Service Delivery system required
- Experience with integration of SAP, Ceridian, SuccessFactors and/or other HR systems into a technology roadmap that delivers on HR and business strategies
10
Skills For HR Service Center Team Lead Resume
- Basic level WORD experience required
- Ensure the effective execution of HR services and support for our employees and managers in the US, Canada, UK, and MENAI Regions,
- Experience with TALEO, Oracle Fusion or EBS
- Related customer service experience
- Manages the performance and utilization of staff for effective and efficient services
- Creating, modifying, verifying, and posting requisitions in the SuccessFactors applicant tracking system
- Verifying and processing information related to training and tracking
List of Typical Responsibilities For a HR Service Center Resume
1
Responsibilities For HR Service Center Specialist Resume
- Principled Behaviour: High integrity and able to maintain confidentiality at all times. Fully adheres to processes as outlined in SOP and complies with bank’s policies
- Provide excellent, efficient and courteous support to the HR Connection team and customer service to employees who contact HR Connection with questions about benefits, compensation, policies, performance and other HR related matters
- Excellent customer service and the ability to deal effectively and courteously with employees and the general public
- Great organizational skills and the ability to complete work with a strong attention to detail
- Open and persuasive personality with outstanding communication skills
- Experience successfully managing large teams, with strong leadership capabilities and a desire to mentor and develop staff
2
Responsibilities For HR Service Center Manager Resume
- Effectively communicate in both written and verbal exchanges
- Three (3) years of related administrative support experience of which one of those years is call center/shared services experience
- Prior experience in an HR Service Center
- Effectively interact with all levels within an organization required. Attention to detail, accuracy and quality required
- Strong business sense and ability to participate in and contribute to various business decisions
- Strong team player and the ability to think "out of the box"; ability to see the "big picture."
3
Responsibilities For HR Service Center Supervisor Resume
- Human Resources experience preferably in a call center environment
- Handle multiple priorities and maintain confidentiality
- Prioritize and handle multiple tasks within tight deadlines in a high volume work environment
- Routing of calls to appropriate support owner when service is not provided by EHRO (The Work Number, Help Desk, etc.)
- Improve customer service quality results by evaluating, and re-designing processes; monitoring and analyzing results; implementing potential changes
4
Responsibilities For HR Service Center Analyst Resume
- Assistance to Managers and HR in running standard reports, includes running and sharing National IDs report for HRBPs
- Create processes that allows for continuous improvement of new hire training and on-going employee development
- Multi-tasks using applicant tracking, HR/Payroll, knowledge base and case management software
- Support streamlining and refinement of KPI / SLA reporting framework
- Overseas education, training and operations of the HR Service Center
- Coordinates the ongoing process of the HR Service Center to employees
5
Responsibilities For HR Service Center Associate Resume
- Perform and communicate Root Cause Analysis of escalations and issues ensuring any associated improvements/mitigation is implemented
- Support the hiring process through collection and entry of new hire information into the HRIS
- Maintain Human Resource records including
- Timely and accurate entering and maintenance of employee information into the HIMS
- Assist in maintaining personnel records to ensure compliance with state, federal, and Joint Commission regulations
- Work closely with third party vendors for coordination of recruitment, background check screening and Employment Verifications
6
Responsibilities For Manager HR Service Center Resume
- Process HRAFs in respective systems as they arrive from HRBPs and HR managers, including personnel data changes, terminations, new hires, status changes, etc
- Provide high level of support and collaboration across multiple HR functions, driving a “One HR” approach for associate support and HR transactions
- Responds to inquiries regarding human resources programs. Provides guidance to employees and management on human resources policies and procedures
- To integrate a multicultural team providing support to all HR requests in French AND English languages
- Proficiency working with HR technology systems, data and workflows
7
Responsibilities For Specialist, HR Service Center Resume
- Possesses an understanding of domestic HR processes and requirements
- Commitment to and passion for excellence and taking care of associates
- Understand challenges or underlying concerns, share ideas and help others respond appropriately
- 3) Embrace the remote and desk-side observation process which includes extensive coaching and feedback interactions
- Meet service level response commitments for inquiries as per the laid down Standard Operating Procedures
- Collaborate with Case Lead / Case Manager to review requests and provide status updates of pending requests
- Accurately enters data into the employee record, makes corrections to existing entries
8
Responsibilities For HR Service Center Rep Resume
- Writes desktop procedures to be entered into knowledge base system and assists in training others
- Communicate Human Resources and other related, policies, procedures, and government regulations, including proper utilization of the HR SSC
- Lift and carry boxes weighing up to 35 pounds on occasion
- Shelve and retrieve files at heights varying from floor level to 6'
- Provides timely, accurate, and responsive services to faculty and staff
- Establish key relationships between Managers and Directors to ensure compliance with Clarks policies, Federal, State and Local regulations and the completion of employees’ personnel records
- Serves as support for complex issues, and change requests or change requests that fall outside MUFG’s policy
- Works on vendors’ error reports to eliminate errors in SAP and vendors’ systems
- Excellent consultative, influencing, conflict management/facilitation, written, oral, interpersonal communication, analytical, organizational, and diplomacy skills
9
Responsibilities For Representative, HR Service Center Resume
- Excellent execution, project management and collaboration skills
- Utilizes various web-based service delivery vehicles (ESS, MSS, DIY process aids), email, fax, etc. to get the information to the customer
- Documents issues and resolutions in case management system (Remedy)
- Sends forms to employees or directs employees as to where to get forms when required for changes
- Assigned complex tasks and projects as required
- Lead and motivate others without formal authority
- Ensure completion of assigned transactions in accordance with established standards
- Coordinate a combination of resources with the Service Center
- Manage direct reports that include Customer Support Rep
10
Responsibilities For HR Service Center Team Lead Resume
- Maintain R-Kive lists and work with offsite facility
- Assist in New Hire paperwork follow-up
- Run reports and perform tasks associated with HRSC processes such as Name Changes
- Responds to Unemployment Insurance Claims via CaseBuilder Software. Utilizes available information in Oracle and Papervision and partners with appropriate parties, (Store/District/Regional Management, HR Business Partners)
- Acts as liaison between third party vendor and TJX Management to ensure timely and accurate responses
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