HR Service Center Representative Resume Sample
Bernhard Wuckert
6266 Robel Bypass,
Boston,
MA
+1 (555) 749 2955
Work Experience
Senior HR Service Center Representative
03/2017
-
PRESENT
Los Angeles, CA
- Maintains global call center service level expectations
- Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner
- Uses the Employee Interaction Center tool to accurately capture, track, and follow-up on inquiries
- Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved and closed properly and in a timely manner
- MS Office (Word, Excel, Access, and PowerPoint) required
- Experience providing positive customer service
- Effective oral and written communication, including strong interpersonal skills
- Prior HR experience or an expressed interest in HR
- Serve as the company’s designated contact for initiated, pending and denied Unemployment Insurance claims
HR Service Center Representative
03/2013
-
01/2017
New York, NY
- Answers phone calls and e-mails from employees, managers, leaders and HR staff regarding benefits, HR questions, payroll, onboarding, performance management, reporting, etc
- Logs all calls and inquiries into incident tracking system
- Follows established service standards on all inquiries to meet or exceed performance measurements
- Follows up with internal and external customers on requests that require research
- Coaches end-users on use of online HR technology and self-service
- Has prior experience with HR / Payroll systems and is comfortable using Microsoft Office products like Outlook, Word and Excel
- Understands basic office protocol and demonstrates clear communication skills
- Determines the appropriate answer, response, or solution by interpreting relevant information in light of the employee’s circumstances; using customer service and call control techniques
- Proficient on English (Written and oral)
HR Service Center Representative Temp
11/2005
-
10/2012
Boston, MA
- Determines if inquiry resolved to associate’s satisfaction
- Works to develop an in-depth understanding of the customer’s needs
- Serve as liaison between outsourced vendor as it relates to monthly service award program, ensuring that employees and managers receive the award information in an accurate and timely manner. Manage the Workers Compensation claims that includes claim reporting through return to work. Review and complete the Company’s mandatory OSHA 300A reporting
- Query management/handling as detailed in the Statement of Services between the different providers e.g. Payroll, HR Systems and Expenses
- Manage services in accordance with the agreed Standard Operating Procedures
- Manage communication in an efficient and effective manner in adherence to all specified time guidelines. Handle tickets requiring local legislative and business knowledge
- Respond to telephone and written queries from the Lenovo business partners and/or employees using the case management tool
- Contribute to the management of change requests/problems analysis and testing
Education
Southern New Hampshire University - Nashua Campus
1999 - 2004
Bachelor's Degree in Human Resource Management
Professional Skills
- Strong communication skills and the ability to work in a team environment
- Outstanding customer service commitment and skills
- Demonstrate a strong passion for customer service with a desire to build relationships during each interaction and provide appropriate solutions
- Demonstrated ability to prioritize work under rapidly changing, pressure-filled conditions that also require the ability to multi-task
- Strong analytical capabilities and demonstrated process improvement
- Demonstrate courteous professional manner in dealing with all levels of employees
- Experience using PeopleSoft System
How to write HR Service Center Representative Resume
HR Service Center Representative role is responsible for customer, languages, training, database, auditing, security, compensation, payroll, research, insurance.
To write great resume for hr service center representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Service Center Representative Resume
The section contact information is important in your hr service center representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Service Center Representative Resume
The section work experience is an essential part of your hr service center representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr service center representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr service center representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Service Center Representative resume experience can include:
- Collaborates with other HR teams to ensure employee/manager needs are effectively met
- Proficient at Microsoft Office skills (Excel, Word, Powerpoint, Outlook)
- Strong technical aptitude and comfort level accessing and navigating HR software
- Previous experience working in a shared service delivery model
- Previous experience working in a global company
- Experience working with data and technology
Education on a HR Service Center Representative Resume
Make sure to make education a priority on your hr service center representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr service center representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Service Center Representative Resume
When listing skills on your hr service center representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr service center representative skills:
- Effectively communicate HR Policies/Programs through strong verbal and written communication skills and the ability to listen and explain complex subjects
- Excellent interpersonal skills to work effectively with teams throughout the organization
- Demonstrated effective organizational skills in addition to an attention to details
- Strong analytical skills and ability to understand and resolve complex problems
- Excellent interpersonal, customer service and team oriented skills with the ability to work within a highly structured environment
- Outstanding customer service commitment and skills; focus on constant improvement
List of Typical Experience For a HR Service Center Representative Resume
1
Experience For Senior HR Service Center Representative Resume
- Serves as escalation point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to specific area of focus (e.g., Benefits, Absence)
- Ensure data integrity in myHR (Workday) by regularly auditing employee data. Surfaces patterns of data integrity issues to HCM Team
- Solves general issues regarding the customers’ needs and elevates to proper instances when not able to solve individually
- Audits new hire records in the applicant tracking system; and internal transfers in the HR information system to ensure compliance with company policies
- Answer routine and moderately complex questions from employees via phone and email, using scripted responses often provided by subject matter experts
- Assist Tier II teams with day-to-day tasks pertaining to Benefits, Retirement, Verification of Employment, Leave Management, etc
2
Experience For NA HR Service Center Representative Resume
- Provides program input and recommendations to COE Leaders
- Ensures successful implementation of administrative components of Tier 2 services areas that meet key performance measures
- Handling one or more complex processes including exit processing, new hires, Qualified Domestic Relations Orders, Qualified Medical Child Support Orders, death claims, etc
- Provides direct support to company employees, managers and other HR groups as part of a centralized function to handle a variety of HR-related support and transactions. Responds to inquiries via online resources and/or telephone
- Receives and accurately responds to requests and coaches employees concerning HR processes, policies, and programs
- Assigns requests from employees to others for additional information or research when appropriate
- Completes variety of HR processing and support for HR activities such as maintaining employee information in the HR system, employment verifications documents, benefits, etc
- Positive and intuitive employee/manager experience
- Efficient, high quality support minimizes administrative distraction for employees, managers, and HR
3
Experience For HR Service Center Representative Temp Resume
- Insights from Service Center used to drive improvements to HR processes, communications, etc
- Projects professional company image through service center interactions
- Call Center, Benefits, Human Resources, or Payroll (Required)
- Collaborate with myHRSC Managers to maintain ongoing relationship and a complete grasp on their processes and procedures. Identifies unexpected results or process defects and work with myHRSC Manager to resolve
- Escalates any issues to myHRSC Managers or appropriate Center of Excellence
- Maintain and update myHRSC process and resource materials as necessary
- Ensure strict confidentiality of all work and information, based on company policies and procedures
- Meet established performance criteria and required service levels
- Prepare special/ad-hoc reports as necessary
4
Experience For HR Service Center Representative Portuguese Resume
- Leave of Absences coordination with employees and payroll
- Deposits for HSA/FSA accounts
- Works closely with Payroll
- Provides first tier support to employees with immediate call response. Creates a collaborative, positive experience for all customers of Human Resources and maintains a high satisfaction rate
- Responds to incoming employee inquiries, assesses employees’ needs and advises and counsels employees appropriately, within University guidelines and within scope of responsibility as defined by the HRSC management team
5
Experience For HR Service Center Representative Resume
- As necessary, gathers information, researches inquiries and logs customer calls
- Reviews and assesses data and ensures HR information on the employee/HR systems and portals are accurate and informs the HRSC management team of inconsistencies
- Partners with and supports HR Business Partners on internal administrative procedures and processes as related to human resources policies
- When necessary and/or as directed, escalates employee inquiries, concerns, complaints to appropriate individuals
- Ensures all information is logged appropriately, and HR transactions are entered correctly into the HR systems
- Proficiency with MS Office products including Word, Excel, PowerPoint and Outlook and office machines and other office software such as fax-on-demand services, etc
- Supports deployment and adoption of any new systems or technology to enhance process in line with Global priorities
- Ensures all HR Help processes are performed in compliance with the legal and statutory requirements as well as local business requirements for different countries and within agreed SLAs
- Knowledge of HR systems is an advantage: Workday; SAP, Salesforce or other HR Systems
6
Experience For Senior HR Service Center Representative Resume
- Fully Trilinguall (English / Spanish and Portuguese)
- Serves as a first line resource receiving phone calls and emails from TH Associates answering a varying number of questions or escalating inquiries to other departments regarding the following subjects
- Responsible for data entry into the company HR information systems; such as iCIMS, EV5, and E-Time
- Answers basic Apria policy and procedure questions such as:Provides contact numbers for company benefit providers
- Frequently asked questions found on Apria Connect, Manager ToolKit, Employee ToolKit, and E-Time
- Provides basic guidance and eligibility requirements for: Leave of Absence, Incentive Compensation Plan (ICP) and Internal Hires
- Reviews MSS transactions for compliance with Apria policy and procedures; and approves the transactions for upload into the HR information system
- Performs daily audit and load of the applicant tracking system to the HR information system for company new hires. Responsible for proper distribution of HR Connect inquiries
7
Experience For NA HR Service Center Representative Resume
- Assists in training new employees on HR Connect processes and procedures
- Seek answers to unscripted issues related to HR systems, services and programs and bring possible solutions to the HR Service Center Manager for approval and possible inclusion in future scripts
- Document cases in a manner that protects the organization, while providing for a continuity of service
- Escalate complex or unique cases, as needed, to Service Center Manager, HR subject-matter experts, or vendor partners (payroll, benefits, etc.)
- Maintain proactive contact with employees to ensure awareness of status until resolution
- Maintain database / issue repository to accurately and completely log all questions and responses
- Identify opportunities to improve and refine processes to gain administrative efficiency and accuracy
- Provide superior customer service in a call center environment
- Primarily responsible for accurately responding to inquiries and requests about employee benefit programs, human resources policies, employment applications, payroll, and network access/password issues through calls, email, mail, and fax. Provide positive customer service with effective verbal and written communication skills
8
Experience For HR Service Center Representative Temp Resume
- Analyze employees’ needs, aiming to provide first call resolution, and exercise good judgment before referring to other tiers or departments and online resources
- Perform outbound calls to employees during special projects to ensure awareness
- Maintain proactive contact with customers to ensure awareness of status until resolution
- Accurately document, route and escalate issue tickets
- Thoroughly review returned applications for retirement, change in status, education assistance, etc. and follow up with applicant to complete or collect missing information before sending on for final processing
- Perform Leave Management Intake calls, thoroughly informing the employee of process and expectations
9
Experience For HR Service Center Representative Portuguese Resume
- Oracle, Administrative Applications and Resources (AAR), Self-Serv Navigation, eID Password reset
- Create .pdf fillable forms and file folder labels
- Benefits vendor wire requests
- State Classified applicant – panel check-in
- Review and verification of benefits enrollment information (e.g., forms and online)
- Update HR Service Center Desk Reference Manual
10
Experience For HR Service Center Representative Resume
- Oracle, CAP and Self-Serv Navigation, eID Password Reset
- State Classified Applicants – Panel Check-in
- Payroll Check Notifications, distribution and daily check deposits
- Basic Knowledge with HRIS systems
- Experience (including 6 months work experience providing service directly to customers and 6 months experience using a computer in a work or non-work setting)
- Excellent written and spoken English language skills (Add in the relevant additional languages for each position—For NA/LA members—Spanish, English. For EMEA: English, Polish, German, Desirable: Czech)
List of Typical Skills For a HR Service Center Representative Resume
1
Skills For Senior HR Service Center Representative Resume
- A solid understanding of benefit-related compliance (Section 125, COBRA, FMLA, HIPAA, ACA, etc.) and governing bodies (IRS, DOL, EEOC)
- Maintain confidentiality and have proven record of maintaining sensitive information
- Prioritize and solve problems in a time-sensitive high volume environment
- SAP Human Capital Management experience
- Excellent memory retention; ability to learn and retain information
- Call center or 3 years HR Representative Experiences in HR Operations and/or Global Employee Relations
- Work experience in MNC
- Ideal candidates would also have Project Management experience
- Two years of customer service experience is required
2
Skills For NA HR Service Center Representative Resume
- Call center or 2 years HR Representative Experiences in HR Operations and/or Global Employee Relations
- Related HR experience
- Experience in HR required, ideally across multiple HR processes
- Demonstrated knowledge of multiple HR processes and interconnections
- Demonstrated proficiency with HR data and technology
- Demonstrated ability to make quick and accurate decisions
- Skilled in general computer and phone technology/applications
3
Skills For HR Service Center Representative Temp Resume
- Related call center or HR Representative experience in HR Operations, HR Shared Services
- Excellent written and spoken English, Spanish
- Experience or education in HR helpful
- Handle several tasks at once and prioritize work based on demand
- Be self-directed and self-motivated and operate successfully with moderate direction
- Human Resources experience in an institution of higher education
- 9 months customer services or administrative support experience in a corporate environment
- Processing monthly benefit bills, including tracking and maintaining Purchase Orders
- Researching and Entering Vendor Retirement Distribution Terminations
4
Skills For HR Service Center Representative Portuguese Resume
- Being a primary contact for current and former employees on payroll, benefit and other Human Resources transactions
- Working knowledge of Microsoft Office Word, email, spreadsheet and presentation applications
- Ensure that confidential data is secure at all times including when data is being accessed, transmitted, and stored
- Process incoming/outgoing mail in accordance with each Unit’s standards
- High sense of urgency for meeting commitments and completing assignments
- Proactive problem solving and proposing solutions
- Collects and submits documentation for Hiring, Onboarding, Benefit Enrollment, and Payroll related inquiries/issues
- Proficiency navigating through multiple systems
5
Skills For HR Service Center Representative Resume
- Proficient with Excel and Word and being able to navigate through multiple systems
- Answer incoming calls on HR-related matters
- Provide a consultative / needs-based approach with clients regarding a variety of topics (e.g. payroll, benefits, policies/procedures, and company programs)
- Proficiency using Microsoft Office Suite required
- Provides navigational assistance and troubleshooting for HR tools
- Benefits documentation or error follow-up (FSA unsubstantiated debt, enrollment, missing SSN’s,vendor error reports, SC approvals, COBRA Term list, etc.)
- New hire benefits notification and tracking
6
Skills For Senior HR Service Center Representative Resume
- Knowledge and understanding of employee benefits, principles, practices, procedures and documentation
- Refers complex cases requiring interpretation to appropriate COE if additional research or expertise is required
- Ensures successful handling of HR transactions and data within HR systems
- Assists in identifying issues for associate communication and education
- Completes required regulatory and compliance reporting
7
Skills For NA HR Service Center Representative Resume
- Educates and coaches junior team members when addressing complicated or difficult issues
- Manage aspects of HR administration such as personnel data, and documentation, managing confidential data in an appropriate way
- Maintain data accuracy as related to employee files and records including accurate and timely entry of all HR information into HR system
- Coordination of contingent workforce and reporting
- Administer and maintain Workday and HR ticketing systems needed
- Be resourceful and creativity in finding solutions to challenges
- Responds to requests concerning HR policies/programs
- Assists employees with troubleshooting software navigation issues with regard to self-service and/or HR systems
- Conducts basic reporting; as required by management
8
Skills For HR Service Center Representative Temp Resume
- Provide Peoplesoft system support answering questions relating to employee self service, benefits enrollment, qualifying life events, employee address and name changes and etc
- Establish and track all employee support activity through the call center and ensure accurate, consistent and compliant up to date information
- Able to generate call center reports and analyze important metrics
- Respond to HR Help Engine tickets
- Build quality, long-term relationships with our clients, HR Direct team members, and business partners that lead toward effective collaboration and seamless service
- Three years of HR experience in any of the following areas:Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document and records management, and/or HR data and systems
- Responds to employee questions and inquiries about employee benefit programs and human resources policies
- Provides answers to questions in the areas of disability, health, and life benefits, paid time off, retirement plans, policies, and practices
9
Skills For HR Service Center Representative Portuguese Resume
- Engages with Rackers and spouses via phone, email, and walk up discussions
- Investigates and resolves simple problems
- Escalates complex issues through the appropriate channels
- Ensures interactions are well-documented with clear and concise notes of the issue or request
- Fields general questions not related to Human Resources and answers or directs the customer to the appropriate resource
- Oracle, Administraive Applications and Resources (AAR), Self-Serv Navigation, eID Password Reset
- Pull down Vendor FTP files
10
Skills For HR Service Center Representative Resume
- Provides administrative support to ensure all practices are in compliance with regulatory requirements. This includes research, analysis and preparation of statistical reports for legally mandated compliance including AAP, ADA, USERRA, FMLA, policies and procedures, etc. Assists in preparing, compiling and distributing written compliance procedures
- Maintains calendar of compliance requirements/training/audits based on regulations and/or company policy. Updates the HR Toolkits, policies and procedures
- Maintains and ensures the integrity and confidentiality of all employee files. Performs varied functions requiring strong knowledge of company policies, practices and procedures. Coordinates and performs tasks related to fulfilling HR annual programs such as yearly benefits enrollment, seasonal hiring, internal audits, etc
- Proactively contributes in a cross functional capacity across the HR Shared Services specialty areas by performing tasks related to HR Service Center, payroll, compliance and staffing.
- Updates the HR Service Center nowledgebase; archives obsolete documents and materials
List of Typical Responsibilities For a HR Service Center Representative Resume
1
Responsibilities For Senior HR Service Center Representative Resume
- Work shift is 9 am to 6 pm
- Experience in related field, including 6 months' work experience providing service directly to customers and 6 months' experience using a computer in a work or non-work setting
- Strong team orientation and ability to collaborate across functions
- Work with complex processes and system
- Focus on constant improvement
2
Responsibilities For NA HR Service Center Representative Resume
- Experience (including 6 months' work experience providing service directly to customers and 6 months experience using a computer in a work or non-work setting)
- Demonstrate empathy and build rapport with customers
- Identify and communicate opportunities for process improvement
- Be solution-oriented and flexible
- Properly handle sensitive and confidential information
- Work both independently and lead efforts as part of a team
- Proficient use of MS Office Programs (Word, Outlook, Excel, PowerPoint, etc.)
3
Responsibilities For HR Service Center Representative Temp Resume
- Service oriented and has desire to serve the customer
- Team player in a high paced team environment
- Develop broad HR Subject Matter Expertise across a broad spectrum of HR areas
- Proficient in Operational Excellence
- Work experience in Human Resources with basic understanding of benefits, policies, payroll and other HR-related issues as well as federal and state regulatory requirements
- Demonstrate commitment to compliance with applicable laws and regulations and the company’s ethics code of conduct and other company policies and procedures
4
Responsibilities For HR Service Center Representative Portuguese Resume
- Fulfill commitments made to peers, co-workers, supervisors and customers; take personal responsibility for seeing efforts through to completion and/or tough decisions
- Build customer confidence; assume responsibility for solving customer problems; ensure commitments to customers are met; solicit opinions and ideas from customers
- Handle customer questions and complaints; handle service problems politely and efficiently; always available for customers; maintain a professional image
- Knowledge of multiple HR systems and software, including but not limited to SAP, SuccessFactors, payroll administration software, benefits administration software,
- Demonstrates respect for the opinions, perspectives, customs and individual differences of a diverse employee population
- Work and participate in a team-based environment to accomplish assignments
- Payroll check notifications
5
Responsibilities For HR Service Center Representative Resume
- High data quality
- FML cover sheets
- Provide Shared Services support by responding to Associates and Management via email and/or phone regarding HR questions within 24 hours. Utilize various resources to ensure that a complete and accurate answer is provided. Directs internal customers to additional resources, including documented information, reference materials and self-service tools
- Root cause calls, anticipates issues and provides resolutions. Demonstrates maturity, professionalism, and ability to interact effectively with internal and external customers, sensitivity and discretion in handling confidential information of participants and departmental employees. Capable of identifying and providing continuous improvement solutions
Related to HR Service Center Representative Resume Samples
HR Contact Center Resume Sample
Work Experience
• Experience working with Human Resource topics such as benefits, compensation and performance management desired
• Answer incoming call center inquiries and emails from employees and management regarding timekeeping, payroll and benefits, as well as company and HR related policies, in a call center ...
Professional Skills
• Effective oral and written communication s...
• Excellent keyboard skills which includes M...
• Strong in verbal and written communication...
HR Customer Service Resume Sample
Work Experience
• Manages client expectations through understanding the issue, providing a timeline for getting back to the client if not resolved immediately, resolving the issue, and if unable to resolve, forwarding to the appropriate resource and providing the client with the forwarding contact information
• Resp...
Professional Skills
• Excellent customer service orientation and...
• -- Strong written and verbal communication...
• -- Strong problem resolution skills
HR Service Center Resume Sample
Work Experience
• Ensure all HR transactions are processed in compliance with federal and state labor and tax regulations, align with the organization’s policies and procedures and meet accuracy and deadline standards for efficient processing metrics
• Develop, implement and audit HR administrative policies and proc...
Professional Skills
• Strong customer service skills including e...
• Excellent communication skills and experie...
• Excellent interpersonal skills and ability...
Talent Operations Resume Sample
Work Experience
• Lead the thinking: define, communicate and champion the cause of strong operations within UK&I BMC; think holistically, combining contingency planning with a keen awareness of internal and external developments to produce excellent operational performance and year-on-year improvements; assimilate lessons from the pas...
Professional Skills
• Excellent organizational skills, manages c...
• Strong Problem solving & Project Managemen...
• Excellent administrative, critical reasoni...
Manager Talent Resume Sample
Work Experience
• Drives the strategic engagement strategy across key recruiting social media channels
• Responsible for both the collection and creation of marketing related content
• Develops and manages multi-channel, integrated marketing plans for promotions, brand initiatives, and recruit...
Professional Skills
• Cultivate New and Existing Business:Manage...
• Relationship Building:Achieve detailed und...
• Strong written and verbal communication sk...
HR Team Resume Sample
Work Experience
• Expense management – ensuring compliance with procurement policy, raising of PO’s, closing out invoices, reconciliation,
• Coordinates department’s VC and teleconference
• Previous experience within similar position,
• Effective skills in organising and...
Professional Skills
• Effective skills in organizing and priorit...
• Strong Microsoft Office Skills, including ...
• Experience in a HR Generalist Role, strong...