HR Expert Resume Sample
Roma O'Keefe
12056 Bertha Fork,
Chicago,
IL
+1 (555) 960 1904
Work Experience
GSS HR Functional Process Lead & Subject Matter Expert
08/2015
-
PRESENT
New York, NY
- Incidents with great impact
- Problems in relations between modules
- Commercial or Administrative Education Good spoken English besides language of working environment 2-3 years in HR or other administrative experience Practical experience with HR Systems, ideally SAP HCM Is familiar with the key HR Core processes in the areas of Organization Management Personnel Administration, Absence Management Has a basic understanding of Novartis HR policies
- Acts as a leader capable of managing change and transformations in people’s behaviors. Support line managers and co-workers in change processes
- Develop a strong working relationship with the assigned regional Global Operations HR Center community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any service issues,
- Act as first point of contact towards Account e.g. handle questions, ad hoc requests, problems, issues and escalations of assigned Account,
- To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries
- Acts as Subject Matter Expert for processes in scope
- Answering associate queries concerning best practices and the use and navigation of SAP HR applications and other HR systems/tools
HR Hub Expert
04/2008
-
02/2015
New York, NY
- Good Knowledge of MS Office, especially MS Excel
- Customer oriented and proactive personality
- Good organizational skills, accurate and precise work style, flexible personality
- Agile, assertive communication, strong stakeholder management skills
- Systems used: SAP, ESS/MSS, Telephony, Ticketing tool
- Acts as a first contact point for HR related administration ensuring timely and accurate HR administration; Responsible for creation, implementation and maintenance of Personal data protection and continuous control of its implementation
- Contributes to annual HR planning and forecasting as well as to other periodical and ad hoc HR reporting
- Independently manages international assignments ensuring compliance with respective MOL Group and local internal regulations and Serbian legal framework
- Operationally supports other HR related processes (e.g. recruitment and selection, capabilities development processes, implementing talent acquisition programs employer branding and SD activities, cooperation with universities, external service providers selection etc) in order to ensure efficient HR function and enhance employees experience
Student Worker for HR Expert Team
07/2003
-
01/2008
Detroit, MI
- Creation of standard reports & KPI’s aligned to the service scope
- Engage people: shows the ability to flexibly adjust (leadership) style to situations. Encourage people to be open to others’ views, even contrary ones. Addresses differences in working style to improve inclusion and teamwork. Gives open and constructive feedback to teams and employees to even improve the targets set
- Improve innovate and change: Targets those opportunities that support identified growth areas of the business – where we’re going, as opposed to we’ve been. Takes initiative to create new opportunities for existing products/services. Incorporates other companies’ best practices for stimulating creative processes
- For organizations in DSM
- Contribute to Knowledge Base for countries in scope
- Contribute for projects in scope for HR Customer Care Team
- Responsible for building and managing relationships based on mutual respect with the given departments’ management as well as support them in people management activities and daily operative HR issues
- Support Skill Development of the given function by providing coaching and facilitation support for the management as well as strengthening talent management via MOL Group’s HR processes, tools and projects
- Drive action plans together with the leader in order to improve employee satisfaction
Education
Western International University
1999 - 2003
Bachelor's Degree in Finance
Professional Skills
- Fluent German and English skills, additional language skills are of advantage
- Proven HR experience especially Payroll & Employee Data Management
- Proven HR experience especially in Payroll & Employee Data Management
- Proven Payroll experience
- Being passionate about people and having a strong belief in individuals’ potential
- Min 3 years working experience in HR payroll and HR data administration (financial and results analyzing and reporting)
- Previous experience in staffing administration, employee benefits, on-boarding or off-boarding processes, gained in a HR Shared Service environment
How to write HR Expert Resume
HR Expert role is responsible for english, insurance, design, reporting, telephony, payroll, compensation, training, languages, german.
To write great resume for hr expert job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Expert Resume
The section contact information is important in your hr expert resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Expert Resume
The section work experience is an essential part of your hr expert resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr expert responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr expert position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Expert resume experience can include:
- Process validated change process
- Customer Service experience – ability to handle difficult situations and explain complex query’s clearly
- General HR experience
- Coordinate and prioritise activities, self-discipline and motivation
- Experience in compliance related activities
- Excellent fluent English spoken and written is required
Education on a HR Expert Resume
Make sure to make education a priority on your hr expert resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr expert experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Expert Resume
When listing skills on your hr expert resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr expert skills:
- Experience in performing various administrative tasks preferably in HR area
- Help identifying areas for process optimization and work with team, customer & process improvement teams to deliver excellent customer satisfaction
- Support HR Operations teams, ensuring effective administration of HR processes and systems
- Customer Service experience – ability to handle difficult callers and explain complex query’s clearly
- Work under tight timeliness, coordinate and prioritise activities, self-discipline and motivation
- Work under tight timelines, coordinate and prioritise activities, self-discipline and motivation
List of Typical Experience For a HR Expert Resume
1
Experience For GSS HR Functional Process Lead & Subject Matter Expert Resume
- Strong ownership of own tasks
- Accountability for end to end Payroll and Employee Data related processes, documentation, changes and controls
- Full responsibility of end to end Payroll Service Delivery in particular country
- Ownership of improvements to systems, processes and administration mechanism
- Work with HR Business Partners to strengthen and reinforce NNIP values and a culture of ownership, high performance and collaboration through coaching, consulting, conceiving and delivering programs to facilitate required change
- Provide expertise on organizational change and to design and implement interventions that address cultural development and team performance
- Close collaboration with the HR Community, Senior Business leaders to effectively and efficiently supervise, direct and manage all efforts required for the design, implementation and/or continuous improvement of Total Reward solutions that drive employee engagement, optimize total rewards and support the achievement of strategic objectives and sustainable business results
List of Typical Skills For a HR Expert Resume
1
Skills For GSS HR Functional Process Lead & Subject Matter Expert Resume
- Previous HR experience especially in Payroll & Employee Data Management
- Previous experience with HR Systems such as SAP ERP HCM
- Excellent English spoken and written, fluent Brazilian Portuguese is required, fluent Canadian French is required
- Experience of a HR or Operations process ownership role in a fast-paced, customer-oriented environment within a large organisation
- Previous experience in HR
- Self-reliant and motivated with proven ability to work as part of a team as well as independently
- Coordination of communication between Barclays representatives and 3rd party service providers for effective issue resolution
- Maintaining high level of knowledge by training yourself via training portal Success Factors
- Training to customers (managers / HRBP’s) on yearly cycles or new features
2
Skills For HR Hub Expert Resume
- Influencing design and support delivery/implementation of future projects
- Amazing opportunity to participate in the growth of the office in Belgrade
- Enhance knowledge within existing teams (both local and offshore) by constant knowledge sharing and setting up specific training
- Take part in reviewing the existing HR processes, support the execution of process improvement activities
- Act as a point of contact for employees & stakeholders, responding to/resolving a wide range of HR complex operational queries
- Independent and entrepreneurial thinking and acting
- Great working conditions within motivating international environment
- Preference to work within a team as opposed to working alone
- Create and update training material WI’s for Tier 1 and Tier 2
3
Skills For HR Expert Analytics Resume
- Prepare detailed project plan with the aim of closing possible gaps in current processes
- Leverage relevant human capital analytics to deliver innovative yet practical solutions that help drive performance in our changing business environment
- Take care of answering complex queries and transactions which could not be solved by HR Customer Care team
- Team player and willing to take initiative
- Organize training for new hires
4
Skills For HR Expert Talent Suite Resume
- Ad hoc advice on customers' questions/requests concerning areas of expertise: preparation, operational work and follow-up
- Maintain and increase your own level of knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
- Deliver outstanding customer service to our employees, managers and HR colleagues
- Administration of HR policies, procedures, processes and forms for relevant country ensuring compliance with local legislation
- Global mindset and respect for other cultures
- Create and update QRC’s and Q&A for Tier 0
5
Skills For HR Development Expert Resume
- Check feasibility of CR’s
- Oversee total picture -> integration between modules
- Launch yearly cycles and monitor cycles
- Fluency German, French & English languages
- Fluent Brazilian Portuguese is required
- Incorporate input and feedback from meetings held with end clients / stakeholders
- Fluency in Portuguese and French
- Develop (global) guidelines, toolkits, solutions on engagement, culture and D&I
- Act as expert in multidisciplinary projects within NNIP as well as across NN Group
6
Skills For HR Process Expert Resume
- Fluency in other regional language is an added advantage
- Visual Basic Forms management
- This role is responsible for supporting to understand, review and make all basic HR processes more efficient, while also aligning and supporting GSST projects from an HR perspective in GBS Europe
- Delivery of process improvements based on risk, cost, resource availability and customer service
- Full accountability for Payroll and Employee Data related processes, documentation, changes, and controls
- Ensure that the Payroll Service is compliant with local legislation and Barclays Policies
- Cooperation with 3rd party service providers: Payroll, Benefits, etc
- Supports and continuously educates COCA Partners on employment related legal obligations; provides early warnings on spotted non-compliant behaviours
7
Skills For or HR Subject Matter Expert Resume
- Knowledge of Serbian employment legislation
- Intermediate to fluent English
- SAP and NAV user knowledge is an advantage
- Global coordination and contact person for Performance Management/Employee Dialogue: System Admin, Training, consultancy and support for HR partners, managers and employees; further development of a global standards
- Contribution in the development and support during the execution of a global leadership development program
8
Skills For Group HR Controlling Expert Resume
- Participation and support in the global implementation of Talent Management
- Support in the expansion and development of People Development tools
- Design, organization and execution of workshops
- Drive HR expertise for assigned processes
- Provide day-to-day operational support with clear focus on assigned processes
- Participate in and lead process improvement projects for assigned processes
- Manage internal and external suppliers in service delivery and performance of assigned processes
9
Skills For HR Process & Project Expert Resume
- Other designated tasks as required by HR Ops Team Leader on a daily, weekly or monthly basis
- Champion of customer service excellence within the team
- Develop an effective working relationship with the customer, ensuring effective communication and early identification of requirements and service issues including follow-up on complaints
- Drive compliance within processes and ensure that process controls are in place as appropriate
- Provide impact assessments
- Test and implement changes
- Fluent Polish is required
10
Skills For HR Customer Care Expert With Slovenian Resume
- 1 additional language in scope
- Opportunities for professional development
- Very friendly and dynamic young team
- Customer and External Focus: undertakes every action with the employee and manager in mind and at all times strives for optimal results for our customers
- Identify continuous improvement and trends with the ability to make recommendations where service improvement/change is necessary
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