HR Operations Manager Resume Sample
Kelly Jacobson
6007 Schmidt Orchard,
Boston,
MA
+1 (555) 520 8893
Work Experience
HR Operations Manager
02/2016
-
PRESENT
Detroit, MI
- Contribute and drive projects that impact the department
- Create, document and communicate process changes and improvements to implement functional strategies
- Assure compliance of all employment/labor laws through programs, practices, policies, training and actions
- Understand, communicate and contribute to the department and company vision/strategy
- Provide cross functional communication as needed, to HR Partners, Stakeholders or Process Partners regarding production status, processing issues, Master data management/HR initiatives
- Develop communication, customer service and process improvement initiatives to engage team & customers
- ‘Solution oriented’ mindset while dealing with adversities / challenges
- Support the Head of Business Management and in reporting to various divisional and Group boards and committees
- Coordinate the resources and information required for committees including tracking of action items and initiatives
Global HR Operations Manager
09/2009
-
10/2015
New York, NY
- Ensure SIMR responsibilities are actioned and managed in accordance to the regulations
- Ensure governance is in place and managed in the non UK countries
- Provide risk and compliance management, including HR Operational Risk
- Working with the Head of Business Management, provide day to day management of the HR financial budget and reporting to Group and EO Finance as required
- Facilitate the coordination of internal and external audit groups across HR work streams
- Support the Head of Business Management with the HR disaster recovery and business continuity plans
- Contribute to the selection and oversight of appropriate external service providers, to ensure service quality, relevance and commercial value
HR Operations Manager, Europe & Asia
03/2004
-
07/2009
Houston, TX
- Ensure relevant and up to date communication with employees (e.g. via intranet) on HR matters
- Network externally and with QBE HR functions around the world, to promote consistency of process and encourage sharing and adoption of best practice in relation to HR services
- From a Risk and Control perspective, support the key business relationships between onshore and offshore HR teams and in-house/outsourced teams
- Act as the conduit between EO HR and Global Mobility ensuring all International Assignees are managed effectively
- Expat and foreign employees’ management- Ensure work permit applications and immigration matters are processed on a timely manner
- Fortune's Most Admired Companies ('06-'16)
- Modern Healthcare Best Places to Work in Healthcare
Education
Purdue University North Central
1999 - 2003
Bachelor's Degree in Human Resources
Professional Skills
- Excellent written and verbal communication skills with a strong customer orientation
- Relevant and strong experience having worked in a global organization, including experience managing a team
- Demonstrated problem solving and critical thinking skills with an ability to strategically influence outcomes
- Excellent customer service skills working with diverse/national customer base
- Strong analytical skills to evaluate, manipulate and report on HR analytical data to advise operational leaders, ultimately driving action and results
- Organisational and project management skills, along with excellent time management
- Excellent communication skills, both written and verbal are essential. Fluent in verbal & written English
How to write HR Operations Manager Resume
HR Operations Manager role is responsible for interpersonal, leadership, training, customer, design, languages, coaching, organization, english, building.
To write great resume for hr operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Operations Manager Resume
The section contact information is important in your hr operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Operations Manager Resume
The section work experience is an essential part of your hr operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Operations Manager resume experience can include:
- Good social, communication and influencing skills;Dutch native speaker and fluent in English
- Excellent analytical skills and hands-on mentality
- Proven ability to effectively manage conflict and maintain a solution-oriented approach
- Excellent interpersonal, leadership, and management skills and high professional standards for customer service and work quality
- Strong interpersonal, communication (written and oral) skills and ability to learn quickly
- Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks
Education on a HR Operations Manager Resume
Make sure to make education a priority on your hr operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Operations Manager Resume
When listing skills on your hr operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr operations manager skills:
- Communication - Demonstrates effective communication skills to those at all levels throughout the university. Shows strong listening and presentation skills
- Excellent cross-functional teamwork skills and ability to effectively navigate across the organization
- Demonstrated leadership skills: building and developing teams; motivating teams and hiring and staffing
- Proven leadership and experience managing effective relationships and communicating with management at all levels
- Strong interpersonal skills with regards to liaising with staff, client and other stakeholders on the project
- Excellent interpersonal skills with ability to build relationships, provide feedback and coaching at all levels and hold people accountable
List of Typical Experience For a HR Operations Manager Resume
1
Experience For Global HR Operations Manager Resume
- Demonstrated strength in customer service skills
- Excellent service orientation service skill set, ability to build strong relationships with HR staff in other locations
- Ambitious and enthusiastic personality with leadership skills and strong initiative
- High attention to detail and strong organization, communication and time management skills
- Excellent interpersonal skills with ability to establish relationships at all levels
- Progressive management experience with a highly customer-oriented approach, committed to achieving excellent levels of customer service
- Demonstrated progression and growth through past career experiences on significant projects
- Experience and demonstrated success in managing compliance and data protection
2
Experience For Senior HR Operations Manager Resume
- Demonstrate confidence, credibility, good judgment
- The ability to effectively assess and resolve complex issues and problems
- Expert user of Office or Google applications. Position is highly data driven and requires advanced skills in Microsoft Excel (lookups, and pivot tables)
- Professional communication and stakeholder management skills, ability to build relationships across diverse groups in different locations
- Able to build and effectively manage interpersonal relationships at all levels of the company
3
Experience For HR Operations Manager, Europe & Asia Resume
- Effectively communicate across all levels of the business to ensure key and senior stakeholders are kept up to date with project progress
- Experience working in a fast paced growing environment with a Global consulting company
- Experience with fully insured and self-funded medical plans, including providing detailed analysis and recommendations for annual benefits renewal options
- Experience in managing complex HR projects with tight deadlines
- Experience in project management, particularly systems projects and process re-engineering work
4
Experience For Associate HR Operations Manager Resume
- Solicit ideas, assess and prioritize product opportunities, both for new solutions and existing feature optimization
- Demonstrates a can-do attitude, is enthusiastic and encourages creativity while managing risk
- Extensive experience of working within a HR environment
- Extensive experience in Industrial Relations negotiations & dealing with unions
- Experience in technology-centered solutions delivery
- HR Shared Service Centre experience required for 5+ years
- Proactive and a strong drive to constantly improve and to achieve results
5
Experience For Global Mobility & HR Operations Manager Resume
- Experience in Human Resources in a multinational company
- Perform mock audits to ensure Square is compliant for all processes; provides evidence for SOX in partnership with Internal Audit
- Considerable HR Generalist, HR Business Partner or HR Operations experience with a mixture of projects, delivery and strategy
- Drives continuous improvement in HR Service Delivery, within agreed global model and resources, to optimize line manager and employee experience - HR Port
- Skilled in developing organizational data and producing scorecards
- Experience in a multi-business unit environment, managing senior stakeholders
- Experience in HR in an international environment
6
Experience For Benefits & HR Operations Manager Resume
- Experience in project management or process improvement
- Previous experience in a large, diverse, multi-faceted organization
- Proficiency and experience with PeopleSoft HCM and ServiceNow
- Functional Benefits and Leave of Absence administration experience
- Experience with ServiceNow and Workday
- Prioritize and plan work activities independently
7
Experience For Senior HR Operations Manager & MCI Resume
- Experience in HR area/role (HR operation, HR project management)
- Set expectations for team and individuals aligned to both regional and and Global ERC priorities
- Significant experience of HR systems projects, which could include deployment, upgrade and maintenance
- A strong solutions orientation
- The ability to manage multiple priorities simultaneously
- Experience in a HR Operations related role
8
Experience For HR Operations Manager UK Resume
- Strong knowledge of California and federal HR/labor law
- Payroll experience
- Min. 5 years of experience in a corporate environment
- At least five years of progressively responsible human resource or equivalent experience required
- Good barista coffee
- Global operations/shared services experience desired
- Attention to detail and ability to prioritise multiple tasks
- Significant experience in HR Operations
- Managing, mitigating, and escalating all risk items related to the HR procedures
9
Experience For Payroll & HR Operations Manager Resume
- Tracking and record keeping
- Setting objectives of the team and tracking progress
- Drafting and distribution of communication pieces
- Tracking of probation period and extensions
- Providing support and audits on key operational processes such as immigration and Fit & Proper
- Interviewing of candidates
- Working knowledge of union environments
10
Experience For CAS HR Operations Manager Resume
- Reporting in all aspects of HR
- Leading teams who deliver Advice, Operations, Payroll and Online to the broader AMP Business
- Understanding of HR systems data compliance and privacy requirements
- Provide subject matter expertise and thought leadership regarding HRIS (Workday), as well as other HR systems and tools, supporting processes and reporting
- Establish ongoing reporting requirements to drive data-based decision making
- Ensure all P&C processes including onboarding, offboarding and transfers, are all business compliant and completed fully on the HR system of record (Workday)
List of Typical Skills For a HR Operations Manager Resume
1
Skills For Global HR Operations Manager Resume
- Strong attention to detail, written and verbal communication and interpersonal skills
- Overall 10- 15 years’ experience in managing operations; out of which, at least 5 -8 years’ experience in
- Experience in efficiently scaling a HR Operations function in anticipation of employee growth, with a strong awareness of best practices
- Strong experience with HR business processes in a Workday environment, including design and implementation
- Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience
- Possesses superior communication, influencing and facilitation skills
- Process improvement experience and a strong knowledge of workflows
- In depth experience as a manager of employees with strong leadership qualities
- Exceptional organizational and communication skills, and the ability to work under pressure. Uses data to support every aspect of operational change
2
Skills For Senior HR Operations Manager Resume
- Influence and communicate confidently and effectively at all levels
- Effectively manage the resource requirements of the human resources group and ensure all new hires meet the required criteria for posted positions
- Maintain confidential information and demonstrate tact, discretion and good judgment
- Efficient in complex problem solving skills
- Strong experience in updating and reviewing HR processes and policies
- Effectively manage a team of HR Consultants, create and execute plans and report on team activities in the relevant forums
- Proven track record of achieving results, exceeding customer's expectations and implementing process improvements
- A track record of building, maintaining and managing strong relationships within an global business and across many different stakeholder groups
3
Skills For HR Operations Manager, Europe & Asia Resume
- HR Operations experience including working with offshore service centres
- Experience in a wide range of HR disciplines including recruitment, training & ER engagement
- Demonstrated discretion and outstanding judgment handling sensitive and confidential data; culturally astute
- Experience managing multiple teams servicing multiple customer bases
- Extensive working experience in Human Resources Operations / Administration in a matrixed international organization
4
Skills For Associate HR Operations Manager Resume
- Builds strong working relationships but also able to push back as desired
- Build strong engaged and high performing teams
- Upervisory experience leading a team of 4 or more employees in a fast paced environment
- Workday MSS, ESS and onboarding experience required
- Previous management experience in a shared services or transactional processing. environment, particularly with transactional human resources work
- Leadership experience in a higher education setting
- Meet deadlines under pressure in a fast-paced environment; manage a high volume of workflow and prioritize tasks according to business needs
5
Skills For Global Mobility & HR Operations Manager Resume
- Experience using case management tools to track and measure team performance
- Experience successfully interacting with cross-functional teams and multi-region teams
- Experience managing the employee accommodations process
- Significant experience in the use of Microsoft Office 2010 suite of applications including Word, Excel, PowerPoint, Outlook, Project and Visio
- Responsible for establishing governance model and structure for organizational priorities
6
Skills For Benefits & HR Operations Manager Resume
- Experience of working collaboratively with an offshore partner
- Solid software proficiency in: MS Office, including PowerPoint, Excel and Word
- Builds solid relationships with the employees and is the key person for communications to organization representing the HR team
- Effective at handling multiple concurrent projects
- Experience in working with an offshore outsource provider
- Relevant experience working with staff in the region
7
Skills For Senior HR Operations Manager & MCI Resume
- Strong starter who drives things to logical conclusion
- Work in a high pressure environment and to organize and prioritize work accordingly
- Positive, results oriented attitude with a strong work ethic. Proactively identifies opportunities for improvement and addresses them
- Excellent process knowledge and operational background in HR shared services
- Experience of HR Risk and Controls in a regulated environment
- Experience of budget management desirable – excel proficient
- Act as the primary contact and owner of HR Operations for delivery performance Establish and build strong strategic partnerships with key HR partners
8
Skills For HR Operations Manager UK Resume
- Establish and build strong strategic partnerships with key HR Operations partners
- Ensure positive customer experience through exceptional service delivery
- Provide feedback into service priorities to ensure regional adoption
- Relevant program/project management and human resources experience
- Strong HR Technology background
- Experience with HR Information Systems (Workday, Taleo and other HR systems)
- Work with HR leadership to prioritize projects and resources
- Provide excellent first-line customer service; ensure queries in the HR mailbox are responded to in a timely manner and meets the needs of the customer
- Implement Global HR Operations priorities and strategy across the region
9
Skills For Payroll & HR Operations Manager Resume
- Work experience: min 3 -5 years in HR positions
- Good computer knowledge: MS Office (Outlook, Word, Excel, PowerPoint etc.)
- Proven ability to work under pressure and with tight deadlines
- Proven capability of working with partners to develop, implement, leverage and monitor HR programs, initiatives, systems, policies, and procedures
- Overseeing escalated enquires relating to GSSC and work with the GSSC to deliver the required outcomes
10
Skills For CAS HR Operations Manager Resume
- Working understanding of all legislative and company policies and guidelines
- Working in partnership with onshore teams such as Payroll, Reward, ER relating to GSSC processes and escalations
- Reviewing, advising and escalation of statutory process and compliance issues for payroll and HR operations activities
- Understanding of employment regulation and legislation
- Understanding of International assignments
- Understanding of HR Operations practices and programs
- Understanding of local legislation
List of Typical Responsibilities For a HR Operations Manager Resume
1
Responsibilities For Global HR Operations Manager Resume
- Being familiar with and adhering to all regulations, policies and processes ensuring your team is familiar with these items as well and updated with changes as needed
- Project Management skills including process design and service delivery
- Strong HR Business Partner experience
- Ensure all complaints and incidents are effectively managed through to resolution and learning embedded within improvement projects
- Business Partnering experience is a “Nice to have”
- Experience working collaboratively across business units/departments
- Proven track record of managing and leading a team
- Experience in a fast paced service environment
2
Responsibilities For Senior HR Operations Manager Resume
- Strong commitment to ethics and confidentiality
- Experience in federal government defense contracting environment required
- Understanding of federal and multi-state labor legislation (California highly desirable.)
- Responsible for articulating and driving Global ERC operational and reporting strategy
- Thrive in a collaborative team environment, taking initiative, executing on projects independently and being resourceful
- Provide guidance and assistance to teams in holiday planning and cross-training timetables
- Lead the writing, review and redesign where appropriate of working desktop procedures
- Possess a concrete understanding of Workday, having implemented or improved business processes
3
Responsibilities For HR Operations Manager, Europe & Asia Resume
- Manage workload and team morale during high volume times
- Provide proactive, timely and accurate support to the HR team in the form of preparing various documents, reports, track KPI’s etc
- Familiarity with recruiting technology and systems
- Communicate any service delivery issues, deviations or potential delays in achieving deadlines, to the management and the client
- Attend meetings with the client, management and enabling units as well as other departments in operations
- Ensures efficient operations to meet current and future business needs within the organization while maintaining a high level of customer response
4
Responsibilities For Associate HR Operations Manager Resume
- Be the subject matter expert for the change team to ensure appropriate training is developed for the users across PepsiCo
- Attend HR Functional meetings where necessary to gain an understanding of HR/eOD strategy
- Responsible for partnering with Partners Compensation to appropriately lead comp work at a local level
- Oversee all technology conversions and on-going projects
- Responsible for set-up, maintenance, and support of Department Table in Peoplesoft. Create queries/reports and trains/assists managers with reporting needs
- Sets up, maintains and supports Kronos timekeeping groups. Responsible for Kronos badge data import process
- Responsible for HR reporting, data and analytics
5
Responsibilities For Global Mobility & HR Operations Manager Resume
- Manage the HR function budget and annual budgeting processes
- Administer Human Resources projects and implement HR initiative and policy proactively according to Company directives
- Proficiency with PeopleSoft Query, Business Objects, and Tableau reporting
- Solution driven using creative and diverse ways to approach a problem or answer a question
- Mergers and Acquisitions exposure including due diligence and integration
- An organized, problem solving, and solution-oriented mindset
6
Responsibilities For Benefits & HR Operations Manager Resume
- Design, develop and lead the RFP for our NextGen HR platform including vendor selection, outsourced provider and implementation partner
- Regularly conducts information-sharing sessions with HR representatives
- Management the temporary staffing providers on site to ensure delivery within service level agreements
- Assist with developing business plans and respective budgets for the team’s operations
- Flexible work style and able to deliver results working in an environment of ambiguity
- Manage the onshore relationship with the GSSC and monitoring SLA’s
7
Responsibilities For Senior HR Operations Manager & MCI Resume
- Actively coach and mentor the GSSC on new and existing processes to build knowledge and expertise in the team
- Manage payroll vendors relationships outside of the US and Canada
- Continually evaluate the HR Operations regional model and make recommendations for enhancements so the team can continue to meet the needs of our growing business
- Contribute to process improvements and function as a strategic partner for all key system implementations/upgrades
- Build and manage relationships with vendors. Knowledge of state and federal regulations pertaining to HR administration and working knowledge of HR information
- To set and deliver clearly defined SLA’s
- Partner with Reward and Recognition with employee mobility issues and ensuring compliance with legislation and in-country requirements relating to the employment status of all employees within designated client groups ensuring complete adherence, taking appropriate action where the ‘right to work’ has expired
- Lead the administration of Adaptive’s HRIS system, ensure payroll and employee data is accurate and updated in a timely manner. Review system functionality on a regular basis to ensure efficiency of processes
8
Responsibilities For HR Operations Manager UK Resume
- Self-motivated, positive attitude, high-energy individual who can multitask well
- Acts as a local point of contact in Bangalore for CKA transfers, supports Mobility program
- Provides expert knowledge on local policies and procedures
- Conducts exit interviews & manages terminations (where needed) and draws conclusions
- Relevant professional level HR experience in a fast-paced dynamic environment including responsibility for reporting, policies and programs for sizable complex business
- With at least 2 years of experience managing HR support staff and functions
9
Responsibilities For Payroll & HR Operations Manager Resume
- Expertise in Compensation and Benefits Planning and Administration, including Payroll Management
- Able to create, maintain and develop Internal Policy
- Consults with general counsel as needed to resolve difficult legal compliance issues
- Works with the human resource department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees and ongoing training for all employees and managers
- Competency in data reporting and analysis, including proficiency in Excel, Word, and PowerPoint
- A collaborative and consultative approach to establishing relationships, with an ability to communicate clearly
10
Responsibilities For CAS HR Operations Manager Resume
- Exposure to position management philosophy and methodology desired
- A customer-service oriented mindset
- Serve as the primary point of contact for HR technologies and reporting for human resource partners, end users, IT teams and third parties; collaborate with all to effectively prioritize and execute human resources technology needs, including the development of proper training and documentation for system use and maintenance
- Act as a liaison between human resources, business partners, and IT. Build and manage stakeholder relationships with the ability to keep stakeholders engaged, responsible and proactive in working toward deliverable goals and objectives
- Lead and advise human resource and business partners in assessing technology needs, developing and documenting business requirements and functional specifications, developing test conditions, conducting acceptance testing and implementing solutions. Contribute to change management and training efforts
- Write, maintain and support a variety of reports or queries. Develop and optimize standard reports for ongoing customer needs
- Data entry/Configuration/Setup of business data
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