HR Shared Services Resume Sample
Billie Beer
6912 Eliezer Stream,
Detroit,
MI
+1 (555) 931 7342
Work Experience
HR Shared Services Manager
01/2018
-
PRESENT
Philadelphia, PA
- Broad understanding of the HR Shared Services Center operations
- Maintains a network of key internal and external contacts to answer questions, resolve issues and provide support
- Be an effective leader and interact effectively with leadership
- Analyze problems and provide direction
- Providing a high standard of customer support globally for all relevant HR system modules
- An ability to analyse and support the Local Fusion Champions worldwide with daily BAU issues in your defined time zone region
- Enabling the Shared Services team to be knowledgeable of all HR system functionality
- Specialist in-depth knowledge and understanding of how the current HR Systems operate and the data flows between different HR systems
- Direct the development and implementation of an efficient transaction process, staff, and support systems that meet HR’s strategic direction
HR Shared Services Representative
08/2013
-
12/2017
Detroit, MI
- Use procedures, policy manuals and other reference materials to assist in answering employee/manager inquiries and resolving issues
- Assess requestor's need(s) and resolve with established service level agreements and according to procedures, or escalate as appropriate
- Guide employees in navigating through employee self-service and manager self-service functionality in Workday and troubleshoot non-technical inquires
- Partner with functional areas to support employee inquiries related to all HR programs
- Responsible for managing and accurately collecting very sensitive and confidential information
- Handle daily HR transactions including onboarding, off boarding, staff transfers, global mobility, HR reporting, leave management, insurance administration, salary review process, internal audit and HRIS management
- Monitor daily service operations for the team and ensure quality of service to our clients
Administrative Assistant, HR Shared Services
06/2006
-
04/2013
Dallas, TX
- Create Service Level Agreements (SLA) and a strategic plan to achieve the goals
- Monitor results, compile and share statistics. Revise plan to achieve if needed
- Resolve complex customer problems if pertaining to systemic issue, in partnership with Centers of Excellence (Talent Acquisition, Talent Management, Learning and Development, and Compensation) and the HR Business Partners or Executive team
- Provide prioritization of workload on daily basis
- Survey users of HRSC and share results. Create improvement plan if necessary
- Follow up with HRBP's on a regular basis to gain insight
- Tampines Grande, #08-01 Hitachi Square, Singapore 528736
- Provide accurate and timely resolution of employee inquiries, including updating and resolving internal tickets according to defined SLAs
- Respond to telephonic inquiries in a professional manner and direct employees to resources as needed, provide policy interpretation & navigation support
Education
Western Carolina University - Asheville
2001 - 2006
Bachelor's Degree in Human Resources
Professional Skills
- Excellent organizational and time management skills with proven critical thinking skills
- Strong project management skills with the ability to effectively manage multiple priorities concurrently
- Strong computer skills across the full range of Microsoft Office applications, in particular Excel, and Word, with prior experience of HR databases
- Demonstrated experience building strong and influential relationships across varying levels of an organization with a strong execution mindset
- Good problem solving skills, planning and organizational skills
- English language skills required, German language skills would be an additional asset
- Excellent organizational skills to manage and prioritize multiple tasks, and meet established deadlines
How to write HR Shared Services Resume
HR Shared Services role is responsible for organizational, customer, interpersonal, microsoft, analytical, excel, business, word, advanced, outlook.
To write great resume for hr shared services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Shared Services Resume
The section contact information is important in your hr shared services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Shared Services Resume
The section work experience is an essential part of your hr shared services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr shared services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr shared services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Shared Services resume experience can include:
- Possess excellent attention to detail, good organizational skills, problem solving skills and ability to anticipate concerns
- Demonstrate high level of organisation while effectively adapting to changing priorities
- Strong leadership and project management skills, including the ability to build effective internal and external relationships
- Proven experience working closely and effectively manage external partners/vendors
- Strong project management skills and experience within a complex and diverse environment
- Excellent oral and written communication skills and ability to convey business requirements and technical needs in a clear, concise, and effective manner
Education on a HR Shared Services Resume
Make sure to make education a priority on your hr shared services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr shared services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Shared Services Resume
When listing skills on your hr shared services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr shared services skills:
- Strong interpersonal skills to effectively build relationships and influence across a matrixed environment
- Excellent time management skills with the ability to simultaneously manage multiple projects and meet deadlines effectively and efficiently
- Excellent communication skills to effectively interact with employees at all levels within the organization as well as with external contacts
- Excellent interpersonal skills and ability to work effectively with business partners and business units leaders
- Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
- Self-directed, with solid time management skills in terms of completing workload and approaching competing priorities
List of Typical Experience For a HR Shared Services Resume
1
Experience For HR Shared Services Manager Resume
- Excellent communication skills, high service orientation and strong attention to detail
- Identifying customer needs, seeking and providing effective solutions to their queries and deliver excellent customer experience
- Solid ability to demonstrate initiative and good judgment in resolving issues affecting customer
- Experience, skills and abilities to present information such as new hire material to new staff during on-boarding sessions; benefits
- Strong analytical skills, enjoys information, turning data into intelligence with insight, delivering results that have a positive impact on the business
2
Experience For HR Shared Services Specialist Resume
- Coordinates multiple projects, prioritizes effectively, including producing high quality work under tight deadlines
- Demonstrated PC/software skills with word processing (MS Word), spreadsheet (MS Excel), and email applications
- Strong problem solving, leadership, analytical, interpersonal, and communication skills
- Good team player with sound communication and presentation skills
- Manage a team of FTEs and contractors to deliver excellent customer service, with the employee experience at the front and center of how we operate
- Excellent communication skills to deal with multiple stakeholders people at all levels internally and externally
- Excellent written and verbal communication skills with ability to overcome employee frustration/anger
- Proven experiences in leading, organizing, executing complex global or regional projects and initiatives
- Strong customer focus, good judgment, organized, proactive, attention to detail, self-starter, problem solving and decision making ability
3
Experience For HR Shared Services Representative Resume
- Generalist HR Administrator experience in a high-volume environment and good working knowledge of HR procedures and policies
- Project management skills that range from conception to planning, implementation and evaluation of projects
- Prior experience leading HR Transformation initiatives
- Experienced leader with hands-on experience in Human Resources, HR Operations and/or Program Management or Shared Services
- Demonstrated experience with customer service standards and practices
- Possess basic PC skills and proficiency in MS Word and Excel
- Multi-task and effectively complete work amid distractions
4
Experience For HR Shared Services Administrator Resume
- Exceptional customer service skills with a continuous improvement mentality
- Collaborates effectively across functional and business boundaries
- Managing a team and able to demonstrate achievement of performance and efficiency benefits through excellent coaching and people development
- Self-motivated with the ability to work effectively as part of a team
- Exceptional oral and written communication skills able to communicate confidently and comfortably at all levels
5
Experience For HR Shared Services Coordinator Resume
- Strong leadership experience in human resources with knowledge of current best practices in HR Technology and workforce administration and benefits
- Payroll and/or Benefits Administration experience or any combination of experience and education needed to perform the job successfully
- Experience successfully providing training, coaching, performance management, skill development, and guidance to staff toward meeting individual expectations
- Basic project skills
- Has knowledge, skills, and abilities needed to analyze and determine how the systems interface and identify problems that arise
- Has demonstrated experience with systems and technology that support Oracle, Success Factors, and Service Now
6
Experience For Director, HR Shared Services Resume
- Scoping, production and delivery of monthly KPIs to track effectiveness of the team’s output
- Developing KPIs and SLAs that measure the effectiveness of a shared Service
- Experience developing and maintaining training materials, self-service support materials and FAQs
- Experience directly managing compensation activities, including compensation benchmarking, pay scale analysis, and compensation structural changes
- Experience having access to, working with, and maintaining confidential/sensitive information as part of the normal course of work
- Operate to a set of agreed SLA’s focusing on ensuring that the HR SSC meet the business needs
- Experience working with various HR Systems and proficiency with PC applications including Word, Excel, Access, PowerPoint & Outlook
- Make good decisions in a fast paced environment taking into account opposing views
7
Experience For HR Shared Services Generalist Resume
- Experience of delivering results, and consistently maintaining a high level of customer service
- Experience using a range of technology solutions, and willing to learn new technologies
- Strong understanding of HRIS systems, case management software and web-based tools while staying up-to-date on HRSS trends and developments
- Experience working in Human Resources, Training, Organizational Development, Shared Services, or related field
- Demonstrated results providing thought leadership, mentorship and leading a team to high performance
- Proven track record of developing and sustaining positive and constructive workforce relationships
8
Experience For HR Shared Services Team Leader Resume
- Skilled collaborator who is at ease strategizing and sharing knowledge with colleagues
- Knowledge and experience using more advanced excel functions including Vlookups and pivot tables
- Excellence in establishing work priorities, providing action and accountability to established deadlines
- Inputs and updates employee information in the HRIS system to ensure accurate information is maintained for optimal effectiveness for reporting
- Strong understanding of and ability to explain benefits
- Manage systems such as HRMS, Core Time and Core Pay to ensure effective functionality, accurate maintenance and reporting
- Knowledge and experience of reporting, HR administration and management information (MI)
- Experience working in call center or shared services environment
9
Experience For HR Shared Services Associate Resume
- Experience working with shared services technology (e.g., case management) or HR systems
- Some working experience in HR Shared Services or HR back office position
- Experience leading a team of employees
- Proven ability to use analytical data to measure performance, develop plans, and execute for performance improvement, in a rapidly evolving environment
- Experience with multi-state laws and regulations including CA, OR and TX desired
- Experience with multistate laws and regulations including CA, OR and TX desired
- Knowledge and experience in at least one of the following areas of health and welfare benefits delivery
- Experience in designing tiered support structures and service level agreements
10
Experience For HR Shared Services Analyst Resume
- Experience resolving complex human resources issues
- Certified Compensation Professional (CCP) or similar formal training or validation of knowledge of compensation practices
- Comprehensive experience developing relationships at all levels of an organization to communicate HR policies and strategies
- Knowledge and understanding of HR data systems with experience in SAP Success Factors
- Solid understanding of human resources procedures, practices, policies and laws
- Proven leadership in projects and dealing with larger teams
List of Typical Skills For a HR Shared Services Resume
1
Skills For HR Shared Services Manager Resume
- Strong process, prioritization and project management skills to deliver on multiple projects simultaneously
- Effective listening abilities with strong customer service and judgment skills
- Superior organizational skills including prioritizing, scheduling, time management, multi-tasking and meeting deadlines
- Excellent relationship building, consulting and listening skills
- Effective business writing skills to include composing and editing correspondences
- Demonstrated problem solving abilities and critical thinking skills
- Solid problem solving skills with a passion for technology, process improvement, and continuous learning
- Demonstrated managerial, decision-making, planning, organizational, problem-resolution and leadership skills
2
Skills For HR Shared Services Specialist Resume
- Experience handling employee situations and using conflict resolution skills
- Proven experience of building strong collaborative working relationships
- Exceptional organisational skills, working flexibly and prioritizing workload in order to meet deadlines
- Adept at handling high volume work flow and effectively prioritizing daily tasks
- Strong organizational skills with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail
- Strong computer skills, including proficiency in Microsoft Office Suite – Excel, Word, PowerPoint and Outlook as well as the HRIS system
- Excellent problem-solving and analytical skills to evaluate logical connections between systems and process
- Strong business acumen with demonstrated experience providing consultative guidance to business leaders related to HR policies and practices
- Proven ability to communicate effectively both verbally and in writing to a diverse audience
3
Skills For HR Shared Services Representative Resume
- Strong analytical thinking skills and quantitative abilities
- Excellent problem solving skills and the ability to research issues and determine root causes
- Strong analytical skills and capabilities around using insight to make informed decisions often within a tight deadline
- Demonstration of strong analytical and problem-solving skills
- Very good people leadership skills and motivating
- Exhibits strong written and oral communication skills including professional telephone and email etiquette
- Demonstrated problem solving and analytical skills required
- Strong verbal and written communication skills (both in English and Spanish)
4
Skills For HR Shared Services Administrator Resume
- Strong and inspirational leadership skills with a track record of attracting, retaining, and developing high performing teams
- Good influencing skills across organisation and external organisations as appropriate
- Organized and detail oriented with strong communication skills, to include written, verbal and presentation
- Demonstrated ability to think “outside the box” and effectively challenge the status quo
- Solid MS Office skills to include Word, Excel, PowerPoint and Outlook
- Strong project management, lean and process improvement skills/knowledge
- Excellent written, oral, presentation, facilitation, and interpersonal communication skills
5
Skills For HR Shared Services Coordinator Resume
- Have strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
- Maintain positive work relationships with other members of Varian team, communicate effectively and ensure excellent service delivery
- Strong in process and project management skills
- Excellent interpersonal, influencing and relationship building skills to manage customer relationships across multiple Business Units / Divisions
- Exceptional problem solving, time management and prioritization skills with a passion for technology, process improvement, and continuous learning
- Strong leadership skills, comfortable managing others
- Outstanding listening skills with ability to navigate and consult with employees
- Interviewing and evaluating skills
6
Skills For Director, HR Shared Services Resume
- Manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added task
- Experience in data and record management. Demonstrated ability in project management, planning, execution, monitoring, and controlling
- Proven success with building and sustaining strong relationships with multiple client groups
- Proven success in evolving the customer experience, process optimization and leveraging new technology solutions
- Demonstrate initiatives and good judgment in resolving issues affecting customer satisfaction
- Strong preference for experience working in a manufacturing environment
- Prior experience coaching and managing the performance of others
7
Skills For HR Shared Services Generalist Resume
- Experience in Human Resources with a strong grounding in HR practices, processes, policies, and leading project teams and/or direct reports
- Operates independently in setting goals, priorities, and carrying out broad scope responsibilities within the service center
- Intermediate level skills with MS Office products (including OneNote and Outlook)
- Demonstrated experience in working in an environment which required the ability to work well under pressure, meet deadlines and multi-task
- Strong HR business knowledge and demonstrated ability to deliver results exceeding expectations with clients and key stakeholders
8
Skills For HR Shared Services Team Leader Resume
- Proven experience leading a team of HR professionals
- Excellent oral communications and experience with dealing with customers at all levels in an organisation
- Basic skills using MS Office (Word, Excel, Outlook)
- Excellent understanding of the critical success factors essential for the SSC to be an effective, efficient and customer centric business service provider
- Progressively responsible HR experience including 5+ years management experience
9
Skills For HR Shared Services Associate Resume
- Self-sufficient, demonstrates initiative and good judgement
- Active Process improvement skills
- Demonstrated ability to design, implement and operate programs achieving desired goals
- Manage issues effectively and make sound decisions, to ensure service delivery is maintained in adverse situations
- Strong customer focus and a good relationship’s builder
- Strong business acumen and established ability to translate strategic imperatives into effective process/technology/structural changes in HRSS
- Advanced skills with business process design
10
Skills For HR Shared Services Analyst Resume
- Relevant experience or equivalent combination of education and work experience
- Demonstrated effectiveness and ability to work independently regardless of distractions and/or general noise
- Retain and update workforce plan to ensure the numbers of staff and skills within the team comply with the plan
- Critical thinking, analytical and problem-solving skills essential
- Communicate effectively via phone, email, and/or fax with applicants and field offices to expeditiously obtain additional information when necessary
- Communicate effectively via phone, email, and/or fax with field offices and others to resolve service issues
- Strong detail orientation with proven accuracy
- Intermediate computer skills related to HRIS and Microsoft Office products
List of Typical Responsibilities For a HR Shared Services Resume
1
Responsibilities For HR Shared Services Manager Resume
- Strong problem solving skills with a “Can do” attitude, results and customer oriented
- Strong interpersonal and customer service skills, with the ability to work both independently and in a team environment
- Work independently, skilled in time management, prioritizing work, organizing multiple projects and completing tasks on time
- Research and analytical skills to review and/or troubleshoot routine situations
- Total experience2 years related experience
2
Responsibilities For HR Shared Services Specialist Resume
- Experience having access to, working with, and maintaining confidential/sensitive information
- Experience analyzing and managing performance driven by metrics
- Knowledge and experience with productivity, meeting/exceeding customer. expectations and continuous improvement initiatives
- Experience working under the applicable employment and other regulations governing Human Resources policies, procedures and practices
- Responsible for delivering on all HR Operations metrics enabling a superior customer experience
3
Responsibilities For HR Shared Services Representative Resume
- Responsible for insuring compliance with corporate standards and government regulations as well as adhering to good HR practices
- A proven track record of developing highly stable / high performing teams
- Develop systems of integrating technology into HRSS to maximize efficiency and effectiveness, e.g., desktop conferencing, records management, metrics, etc
- Able to adapt to changing priorities with ease and composure, while continuing to meet established deadlines
- Experience with HR analytics and data mining within an HRIS
4
Responsibilities For HR Shared Services Administrator Resume
- Experience in managing a team of five or more employees
- Multitask and prioritize while maintaining a customer-focused headset and positive attitude
- Accountable for ensuring continuity and the delivery of an exceptional experience to employees at all levels
- Develop and maintain relationships, senior to front-line, with strategic internal and external partners, demonstrating strong credibility and influence
- Relevant experience, including Human Resources, business, or in a service center environment
- Experience using HR/Payroll Systems (PeopleSoft, Taleo, JD Edwards)
- Experience interacting with Payroll
- Handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities
- Strong ability to supervise staff while also performing tasks directly
5
Responsibilities For HR Shared Services Coordinator Resume
- Experience driving Regional or Global HR Initiatives
- Experience working across multiple HR disciplines and geographies
- Experience in direct management of teams executing a broad portfolio of HR services
- Evidence of working with IT to implement new technologies
- HR Generalist with experience in delivering the HR data management (preferably within a large and multinational company)
- Identify, scope and implement new services and improvements, maximising business value and customer experience
- Build excellent working relationships with HR teams, employees, managers and key stakeholders
6
Responsibilities For Director, HR Shared Services Resume
- Maximize the effectiveness of team work within the HR Service Centre by providing assistance to team leads or other team members in busy periods
- Strong background working with HR databases; data analytics and data management
- Demonstrates flexibility and composure in demanding situations
- Establishes and maintains key performance indicators (KPIs) related to continuous improvement, including those that demonstrate an optimal and achievable plan
- Identify areas for improving the employee experience and work with key stakeholders to execute improvements
- Experience in business process analysis, requirements gathering, and solution development in a cross-functional or matrix environment
- Ability Operate basic office equipment including multi-line telephones, fax machines, photocopiers
7
Responsibilities For HR Shared Services Generalist Resume
- Experience of supporting project work
- Experience of working with enterprise HR systems and Afas
- Previous experience working in a HR Shared Service environment
- Experience in leading a HR function
- Strong problem solving and administrative capabilities
- Strong acumen with systems, data, and reporting
- Reviews operational processes and procedures; responsible for compliance with firm policies. Proposes cost effective process improvements
- 0 – 5 years’ experience in Human Resources
8
Responsibilities For HR Shared Services Team Leader Resume
- Multitask and prioritize tasks on a daily basis
- Key conduit for effective Knowledge Management
- Build effective relationships with HR Shared Services Country Managers and Regional Leads
- Review survey feedback to improve services and support experience
- Strategizing, defining and implementing a standard operating model for HRSS ensuring global, regional and local needs are not only met but exceeded
- Understanding and anticipating HR partners needs by participating in reviews, projects and initiatives and translating that to the HRSS EMEA team for solutions
9
Responsibilities For HR Shared Services Associate Resume
- Producing the agenda for team meetings and taking minutes ensuring actions are tracked and delivered on time
- Managing a large and complex HR operations function that requires both a controls focus and a need to be adaptive to ongoing organizational changes
- Reporting and auditing Data Management, Compensation and Benefits processes
- Working with a large network of individuals ranging from HR Business Partners to SVP’s throughout the organization
- Working knowledge of HRIS systems, preferably in using Workday
- Troubleshooting issues that arise, including escalations
10
Responsibilities For HR Shared Services Analyst Resume
- Tracking receipt of various types of documents via our Ticketing Email System
- Working knowledge of HR and payroll procedures, union contracts, rules, regulations, record keeping and control systems
- Establishing key performance indicators and monitors monthly performance (SLAs and KPIs)
- Onboarding (new hire orientation)
- Completing verification of employment requests for 3rd parties as requested by employees
- Leading a HR services delivery team to deliver efficient, high quality client services
- Managing the delivery of payroll across the cluster of $1.5 billion per annum
- Working knowledge of Workday, Taleo , MS Office
- Understanding of regional employment law and requirements
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