Manager, HR Services Resume Sample
Floy Hammes
79556 Fay Forest,
Chicago,
IL
+1 (555) 937 2596
Work Experience
Manager, HR Services
03/2016
-
PRESENT
New York, NY
- Responsible for end-to-end service delivery of Employee Master Data, Time Management, Payroll for countries in scope
- Effectively manage, supervise and support 10-14 analysts to deliver HR services to BASF group companies
- Establish goals and KPI's for each team member and evaluates performance throughout the year in accordance with the BASF performance management system
- Provide quality operational supervision, management and support for HR Services to ensure all transactional process and reporting activities are executed accurately in a timely manner meeting the agreed SLA
- Liaise with Global & Regional HR as well as country HR on agreement of the scope of delivery, setting of service level agreement for new services and defining roles & responsibilities for services under care (master data & payroll)
- Manage customers’ expectation and drive process standardization through resolution of critical operational related
- Lead, assist and support in the implementation of continuous improvement initiatives or any ad hoc project, by working closely with counterpart from country, regional HR, global team
- Be a ‘Super user’ within the team, providing expert knowledge and support to colleagues and hands on support when required
Project Manager, HR Services
10/2008
-
09/2015
Detroit, MI
- Relevant experience in building up and leading an international HR Services team in a functional matrix organization
- Knowledge and experience in harmonizing HR processes across borders and building models to provide KPI’s and supporting management reporting
- Proven track record in improving efficiency of the HR Services support to the organization
- Significant experience of delivering HR systems projects with significant business impact
- Significant experience in leading large scale international projects
- Track-record of managing systems changes in detail, as well as ‘big picture’ changes
- Knowledge of compliance areas for HR processes and programs
- Proven track record of leading projects to successful implementation
Program Manager, HR Services
08/2002
-
07/2008
Detroit, MI
- Break down complex problems into manageable tasks to deliver results on time and in accordance with project objectives
- Work well with virtual teams and across cultures
- Strong problem-solving skills and a can-do attitude
- Highly organized, detail-oriented yet able to think strategically
- Demonstrated ability to manage multiple projects simultaneously, meet deadlines & hold people accountable, keep stakeholders informed, and address unexpected changes in prioritization
- Proficiency with PowerPoint and Excel including macros, formulas, pivot tables and other advanced functionality
- Customer service focused. Understand customer’s needs, effectively manage expectations, uses sound judgement with sensitive topics, escalate concerns when necessary
- Excellent communication skills. Comfortable creating and delivering presentations on variety of topics. Excellent facilitator
Education
Strayer University - Prince George's Campus
1997 - 2002
Bachelor's Degree in Business
Professional Skills
- Experience in HR Shared Services in a managerial role with a strong HR acumen is required. Prior experience in managing remote teams is desirable
- Strong verbal and written communications skills with high attention to detail including precise and effective customer communications
- Strong interpersonal skills and influencing abilities
- Team player with excellent communication skills, ability to simplify complex topics for broad audiences
- Strong Leadership skills, HR acumen, and ability to manage teams in a fast paced work environment
- Experience collaborating effectively across teams to define strategy, goals, and commitment to timelines and deliverables
- Proven leadership capability and a strong results orientation
How to write Manager, HR Services Resume
Manager, HR Services role is responsible for software, design, reporting, architecture, procurement, training, general, languages, communications, analysis.
To write great resume for manager, hr services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, HR Services Resume
The section contact information is important in your manager, hr services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, HR Services Resume
The section work experience is an essential part of your manager, hr services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, hr services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, hr services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, HR Services resume experience can include:
- Create and manage to key performance indicators. Strong analytical skills
- Experience in APAC wide and Regional projects and/or leading cross-functional projects would be advantageous
- Experience leading cross functional projects/programs
- Experience working successfully with technical partners (IT and/or development vendors)
- Experience managing UAT start to finish
- Experience in the field of sourcing
Education on a Manager, HR Services Resume
Make sure to make education a priority on your manager, hr services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, hr services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, HR Services Resume
When listing skills on your manager, hr services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, hr services skills:
- Exceptional coaching and mentoring skills to develop talent. Excellent teacher
- Expert in change management. Ability to effectively adapt to changing environment
- Proven experience and expertise in project management within an intense fast paced customer driven environment
- Experience coordinating product development cycles and managing relationships between technical and business teams
- Experience implementing or enhancing HR systems and processes in large-scale, complex environments
- Create and maintain sequencing of projects, prioritization, and cost benefit analyses balancing short-term and longer-term strategic goals
List of Typical Experience For a Manager, HR Services Resume
1
Experience For Project Manager, HR Services Resume
- Highly organized and able to efficiently manage multiple priorities. Meets deadlines
- Lead projects focused on defining and launching new HR services in EMEA locations
- Define, govern and monitor agreed Service Levels and related KPI’s for HR Services
- Drive program objectives – provide program management and define project plans, manage implementation activities, and develop all processes and documentation for service rollout and ongoing support
- Identifies customer impacting issues and implement solutions and process improvements to increase customer satisfaction. Participates in cross-functional process improvement initiatives influencing site and country procedures with little or no guidance
- Drives continuous improvement processes/initiatives to enhance the operational efficiency of the site. Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures. Executes business goals
- Responds to escalations, providing root cause analysis and recommendations. Develops remediation plan and drives to resolution with minimal guidance from Manager
2
Experience For Global Sourcing Manager, HR Services Resume
- Subject matter expert in contact center environment involving Work Flow, training, finance, among other support teams
- Build and maintain successful partnerships with the EMEA HR Services team, HR stakeholders and key business sponsors across EMEA and global HR Services
- Identifies customer impacting issues and implementing solutions and process improvements to increase customer satisfaction. Participates in cross-functional process improvement initiatives
- Drives process improvements to enhance the operational efficiency of the site. Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures
- Investigates discrepancies, finds and implements solutions
3
Experience For Program Manager, HR Services Resume
- Identifies need, creates and distributes standard communications. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans
- Analyze voice of customer, stakeholder, and technology feedback mechanisms to design/create innovative product and service enhancements based on customer need
- Partner with technology/product teams to drive innovative technology solutions that scale and support Amazon’s growth
- Fluent in English and Mandarin. Japanese languages would be considered an advantage
- Utilize standard project development methodologies to facilitate delivery of HR System solutions. Manage complex projects from inception to completion, including change management, end user training and support. Provide Subject Matter Expertise and support to HR and other groups as needed
- Typically reports to Sr. Manager HR Services or Director HR Services
4
Experience For Category Manager, HR Services Resume
- Build and maintain successful partnerships with the EMEA HR Services team, HR stakeholders and key business stakeholders across EMEA and global HR Services
- Ensure that the team members are able to cover responsibilities on a global scale
- Partner with GBE teammates to understand business requirements and work together to design solutions and build out development plans
- Manage reports and analytics for direct access content
- Build monthly scorecards for stakeholder groups
5
Experience For Sourcing Manager HR Services & Benefits Resume
- Manage projects to improve our technology solutions, in partnership with IT and other departments
- Manage cross-functional projects that enable direct access
- Manage program risks and escalations, solve problems
- Create, and maintain project status, budget, resource, decision tracker, stakeholder assessment, change impacts, and problem management
- Maintain project collaboration project sites. Create and distribute multi-level communication and status reports (core team, extended team, executive team)
- Develop and facilitate user focus groups
6
Experience For Manager HR Services Resume
- Provide guidance, mentorship, and leadership to the India team
- Partner with PeopleTech and HR Services Operational teams, to ensure the successful implementation of new systems, services and solutions to support employees in EMEA locations
- Assess new initiatives and projects to evaluate how they can support the strategic goals of EMEA HR Services and its growth
- Build and maintain successful partnerships with the EMEA HR Services team, Technology and HR stakeholders and key business sponsors across EMEA and global HR Services
- Through effective project management, support the implementation of frustration free Associate processes by questioning and challenging. At all times driving to the desired end state and ensuring the voice of the customer is reflected in everything that we do
- Enthusiastic team player and experienced people manager, with a strong drive to create a positive work environment
- Delivery of HR Services implementation project work stream(s), accountable for defining and launching new services to support employees in Americas and LATAM locations
7
Experience For Project Manager HR Services Resume
- Build and maintain successful partnerships with the HR Services team, HR stakeholders and key business sponsors across EU and global HR Services
- Assess new initiatives and projects to evaluate how they can support the strategic goals of HR Services and its growth
- Develops category strategies for the assigned areas of responsibility
- Understands concepts of supply chain and impact of sourcing to all cost drivers in the supply chain. Aligns with Operations and Procurement to fully understand and communicate implications of category strategy when necessary
- Relationship development is tantamount to success
- Relationship with Procurement to ensure appropriate engagement or handoff as projects progress from the strategy to execution phases
- Relationship with Stakeholders such that Category Manager is able to prove value in continued engagement, can challenge the stakeholders when fruitful, and can bring additional subject matter expertise to them
- Relationship with Suppliers to ensure the most strategic partnerships are appropriately managed and nurtured to mutual benefit whenever possible
- Achieve cost savings, risk mitigation and process efficiencies through various value levers, such as: market analysis, make/buy analysis, sourcing, TCO modeling, process improvement, low-cost country sourcing, demand management
8
Experience For Leave Ambassador Manager, HR Services Resume
- Lead supplier selection process across multiple subsets of the category, with various scope and stakeholder groups. Recommend sources of supply from diversity, disadvantaged and small business where applicable
- Lead negotiations with current and potential suppliers as part of the contract renewal or vendor selection process
- Collect and analyze internal/external category data, metrics and reports to inform strategic decisions and track performance against goals
- Develop mechanisms and metrics to track supplier performance
- Innovate within the procurement space; look at new ways to structure programs or categories, benefit from changes in supply market, or modify tools/processes to add value
- Provide support throughout the sourcing and contracting process when necessary, ensuring seamless handoff to GBS or other teams when appropriate
9
Experience For Exits & Hrqa Manager, HR Services Resume
- Strictly uphold Company and Department policies and procedures
- Delivery of HR Services implementation project work stream(s), accountable for defining and launching new services to support employees in Japan and other APAC locations
- Experience in cross regional wide projects and/or leading cross-functional projects would be advantageous
- Work with regional stakeholders and global program leads to support the effective delivery of global HR systems to locations
- Relevant project management experience
- Strong payroll knowledge
10
Experience For Principal Program Manager, HR Services Resume
- Build and maintain successful partnerships with the APAC/Japan HR Services team, HR stakeholders and key business sponsors across APAC and global HR Services
- Assess new initiatives and projects to evaluate how they can support the strategic goals of APAC/Japan HR Services and its growth
- Fluent in English and Japanese. Chinese/Korean languages would be considered an advantage
- Delivery of HR Services implementation project work stream(s), accountable for defining and launching new services to support employees in India and APAC locations
- Fluent in English. Additional language would be beneficial
List of Typical Skills For a Manager, HR Services Resume
1
Skills For Project Manager, HR Services Resume
- Experience working in an International Company
- Previous Project Management experience, driving complex projects with full project life-cycle management
- Experience in EMEA wide projects and/or leading cross-functional projects would be advantageous
- Experience in region wide and global projects and/or leading cross-functional projects would be advantageous
- Experience in EMEA wide/Global projects and/or leading cross-functional projects would be advantageous
- Experience in global projects and/or leading cross-functional projects would be advantageous
- Collect and consolidate cross-functional team feedback and lead the team to collective decisions through influence, data, and knowledge
- Relevant program/project management experience, preferably in HR
2
Skills For Global Sourcing Manager, HR Services Resume
- Strong management of MS Office
- 6 – 8 years of relevant experiences
- Effective, efficient resolution of service problems/issues, leveraging internal/external resources
- Creates an environment to achieve high levels of team and employee motivation and satisfaction through effective team communications
- Experience in projects related to HR Services - either as a Procurement professional or a practitioner in the function
- Project management or project support experience would be advantageous
- Relevant project management experience, preferably in HR
3
Skills For Program Manager, HR Services Resume
- Strong ability to translate business requirements to functional requirements, and back again
- Experience with information architecture and metadata
- Strong initiative / self-starter
- Advanced user experience knowledge
- Solid technical acumen, and ability to select the best technical solution for each business problem
- Working within a standard project management methodology, ensure that your projects are progressing and delivering desired results on time and in budget
- Attention to detail. Examples such as reviewing work content and managing system testing and quality checks
4
Skills For Category Manager, HR Services Resume
- Ensure that all agreed strategic projects are progressing and delivering desired results on time and in budget
- Ensure knowledge management, sharing and improving within the team and with the HR Business Partners
- Use case development, personas, developing business requirements and user acceptance testing
- Meets all monthly reporting requirements and manage s internal control processes
- Make updates to intranet web pages based on incoming requests to keep content fresh and accurate
- Audit existing content for quality and partner with content owner to make improvements
5
Skills For Sourcing Manager HR Services & Benefits Resume
- Document existing processes and develop process improvements
- Ensure the team has fun and enjoys working for VMware
- Web development, html, other programing languages
- Lead category councils and business reviews to support collaboration, knowledge sharing, opportunity identification, and overall relationship development
- Build and maintaining successful partnerships with the HR Services team, HR stakeholders and key business sponsors and global HR Services
6
Skills For Manager HR Services Resume
- Problem solving. Able to quickly get to root cause and implement corrective actions. Coordinates with other stakeholders to resolve problems
- HR Rewards Partners and experts
- Continuous Improvement Iniative team
- HR Talent Partners and experts
- Global IT Competence Centre
- Global IT Service Desk
- Legal and Data protection
7
Skills For Project Manager HR Services Resume
- Influence change and build relationships
- Identifies customer impacting issues and implements solutions and process improvement to increase customer satisfaction. Participates in cross-functional process improvement initiatives
- Relevant program management experience
- Recognize trends, assess potential impacts, and partner with stakeholders to recommend solutions
- Arabic language would be advantageous
8
Skills For Leave Ambassador Manager, HR Services Resume
- A formal qualification in project management
- Experience managing and developing direct reports. Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
- Adaptability to a fast-paced environment
- Fluent in English, any an other languages would be considered an advantage
- Knowledge of tax and employment regulations
9
Skills For Exits & Hrqa Manager, HR Services Resume
- Thrive in an environment with an agenda for change, growth, and innovation
- Establish Regional-Global interlock with a span of team across multi-linguistic countries
- Provide guidance and oversight for the team’s continuous improvement activities, initiatives and projects
- Champions service delivery best practice, manages reviews and processes in line with Service Delivery governance guidance
- Implements strategies to expand use & adoption of employee and manager self service
- Works to ensure that the Service Delivery and operational strategy meets business requirements focusing on resources, capabilities and analytics to drive improvements
- Analyze s workflows to ensure efficient and cost effective operations, focusing on resources, capabilities and analytics to drive on-going improvements and increased use of Shared Services capability
- The role is accountable for identifying and delivering key service levels within a quality, cost and delivery framework to help position HR Shared Services for success
10
Skills For Principal Program Manager, HR Services Resume
- Manages effective communications to include relationship building and networking (internal and external)
- Completes / leads all HR activities for the team including recruiting, retention, training, performance management, development and team building
- Focal point for service level agreement management, key performance indicators, reporting, and escalation point for problem resolution for designated areas
- Manages staffing requirements, interviews and hires new employees
- Advises team as required with; call support, knowledge sharing and escalation point for problem resolution
- Significant experience in managing procurement operations on major projects, including drafting and formulating contracts, RFx development, negotiations, administering major purchase orders, contracts or subcontracts
- Varied and interesting work in a young and dynamic team
- Pleasant working conditions (new offices as of June 2015)
- To apply global standards, policies, standards and platforms and to deliver robust terms and conditions that manages BAT’s service delivery and commercial risk
List of Typical Responsibilities For a Manager, HR Services Resume
1
Responsibilities For Project Manager, HR Services Resume
- Partner with PeopleTech and HR Services Operational teams, to ensure the successful implementation of new systems, services and solutions to support employees globally
- Build and maintain successful partnerships with the HR Services team, Technology and HR stakeholders and key business sponsors across HR Services globally
- Fluent in English, any other languages would be considered an advantage
- Liaise with the Global and Regional Sourcing teams to create Sourcing strategies for sourcing projects that leverage Citi’s global scale but meets with country requirements
- To ensure contracts are completed for all relevant agreements and that SLA’s (Service Level Agreements) have been agreed with the relevant business owner
- To facilitate the creation of supplier SLA’s and performance check-points. Manage and resolve contractual performance issues and escalate where required
- HR Service Centre
- HR Services Team
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