HR Services Resume Sample
Ethelyn Swaniawski
21993 Lisa Village,
Dallas,
TX
+1 (555) 812 2058
Work Experience
HR Services Manager
01/2016
-
PRESENT
Detroit, MI
- Manage department’s business process risks relating to Payroll and HR Services
- Work with Head of HR to ensure the Business Continuity Plan (BCP) is in place and updated
- Initiates expatriate relocation and all employment pass application, renewal and cancellation by liaising with the Bank’s Vendor
- Initiates medical application with the vendor for all new hires, dependant(s) and as and when change is required
- Work with compliance in the required regulatory registration processes e.g. Registration/Notification of new Representatives via MASNET
- Maintains the HR Operations Manual to ensure that it’s updated at all times
- Co-ordinate and resolve (escalate as necessary) all issues relating to Audit, Finance, and Compliance with respect to HR Operations
- Process employees’ master data requests accurately and on a timely manner in SAP in compliance with the service level offering based on Standard Operating Procedure and mutually agreed with the Local Companies
HR Services Coordinator
04/2012
-
11/2015
Detroit, MI
- Resolving critical Operational issues, enquiries and manage the escalation of complex operational issues according to escalation process
- Assist manager in managing the team to ensure zero interruption to the operations and delivering the services as per agreed service level agreement
- Manage and monitor service deliveries according to the agreed service levels guidelines defined in the BASF APAC HRS Service Level Agreement and in accordance to the HRS standard and quality policy requirements
- Coordinate and support the analysts in all aspects of employee data and payroll processing
- Coordinate and confirm that the control checking is being performed on a regular basis
- Identify areas for improvement on daily operational processes and provide support to implement improvement, work reduction and task simplification initiatives by highlighting and discussing key changes/improvement programs with the Manager to executing and support in all continuous improvement program initiatives
- Identify continuous improvement opportunities in quality and efficiency and support implementation efforts across the team and local companies
HR Services Assistant
04/2006
-
02/2012
San Francisco, CA
- Analyzing and resolving critical master data related issues and enquiries ensure all unsolved & potential issues are escalated timely with detailed analysis clearly describe to the SA/Group Leads according to escalation process
- Update employee records accurately and on a timely manner in SAP system
- Ensure all processed data are reviewed accordingly and perform 100% master data checking to ensure accurate data are reported
- Monitor and manage tickets daily by ensuring that all requests are being ticketed by Service Desk accordingly
- Ensure that follow up tickets are attended timely and tagged according to the guideline resulting in shortest resolution time and zero re-open tickets
- Manage internal customer expectations by attending and processing customer enquiries and request
- Ensure all issues are captured in the Quality Management System (QMS) accurately in accordance to the QMS guideline on a timely manner
- Provide quality operational supervision and support for HR Services to ensure all transactional process are executed accurately in a timely manner in compliance with the service level offering and mutually agreed with the Local Companies
Education
Western Carolina University - Asheville
2002 - 2006
Bachelor's Degree in Human Resources
Professional Skills
- Demonstrated excellent verbal communications and listening skills via telephone; solid written communication skills
- Excellent oral and written communication skills including presentation skills
- Advanced PC skills including MS Word, Excel, and Lotus Notes. Prior SAP HR experience desired
- Proven experience at effectively planning and prioritizing multiple cross-functional projects
- Excellent customer service and strong communications (oral and written) skills are required
- Excellent communication skills in order to effectively liaise with staff and resolve their payroll queries in an effective but sensitive manner
- Strong computer skills, IT literacy and HR Systems experience
How to write HR Services Resume
HR Services role is responsible for interpersonal, customer, english, advanced, excel, languages, analytical, organizational, events, payroll.
To write great resume for hr services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Services Resume
The section contact information is important in your hr services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Services Resume
The section work experience is an essential part of your hr services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Services resume experience can include:
- Multitask, strong analysis and decision making skills, attention to detail and people skills, display focus and diligence
- Effective communication and interpersonal relation skills; strong attention to detail in composing and proofing communications & reports
- Excellent interpersonal communication skills and a strong desire to learn and succeed
- Manage team resources against skills, workload and availability; regularly review priorities allocate team / resources to prioritised initiatives
- Strong problem solving skills and an ability to 'think outside the box'
- Strong initiative, problem solving and negotiation skills
Education on a HR Services Resume
Make sure to make education a priority on your hr services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Services Resume
When listing skills on your hr services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr services skills:
- Effectively organize and prioritize work. Able to multi-task effectively, managing projects and handling daily operational tasks simultaneously
- Selfstarter with good time management and problem solving skills, with an ability to handle multiple priorities
- Has excellent attention to detail, Experience multi-tasking, and being able to manage competing priorities
- Exhibit good decision-making, communication and problem solving skills
- Excellent organisational skills with the ability to plan a variety of tasks with conflicting demands whilst meeting strict deadlines
- Strong working language skills both in writing and spoken required for both Chinese, Malayand English language. All other languages are considered an asset
List of Typical Experience For a HR Services Resume
1
Experience For HR Services Manager Resume
- Strong communication skills, including the ability to communicate effectively with people from different countries and cultures,
- Good relationship-building skills and the ability to work effectively as part of a virtual Area team,
- Strong problem-solving skills to ensure queries and issues are fully resolved
- Prior experience and proven success in managing direct reports (high Employee Engagement results, low attrition)
- Strong working language skills both in writing and spoken required for both Tagalog language and English language. All other languages are considered an asset
- MS Office, HRMS, case management skills, strong technical aptitude
- Good communication skills (written and verbal) with a high level of tact, diplomacy and confidentiality
2
Experience For HR Services Coordinator Resume
- Computer literate - MS Office with good level of Excel skills
- Strong interpersonal communication skills (written and verbal) required to work in a collaborative team
- Demonstrated excellence in organization and time management skills
- Demonstrate initiative and good judgment in resolving issues affecting customers
- International Payroll experiences required along with timekeeping experience
3
Experience For HR Services Administrator Resume
- Assure that the team members have enough education and training to effectively carry out their daily tasks
- Proven experience as a key technical resource implementing HR related solutions in client environments
- Communicate effectively with staff and management of all levels and display a high level of client service orientation
- A team mentality with the ability to collaborate effectively
- Acts as a Great Professional to ensure the ongoing development of own skills/competences and that resource levels are optimized to meet business needs
- Possess great communication skills
- Be good at time & priority management
4
Experience For HR Services Representative Resume
- Professional or related experience with demonstrated ability to handle sensitive employment information
- Experience in US immigration in a corporate environment or as paralegal with experience on procedural requirements for various types of visas
- Prior experience in HR Shared Services operation (at least 4 years)
- No work experience required, but previous experience from HR and multinational environment would be an advantage
- Strong time management and an ability to handle multiple priorities
- Experience in HR environment, or strong Call Center/Customer service background
- Proficient in MS Office, with intermediate to advanced Excel skills
- Prior experience in a customer support or HR shared services role
- Living or working experience in Japan
5
Experience For HR Services Team Leader Resume
- Detail oriented person with high customer focus attitude and experience in working with demanding customers
- Experience working within a changing organisation, ideally matrix
- Experience of using Microsoft packages including Excel and Outlook
- Very good command of English and Swedish, both speaking and writing
- Very good command of English and French speaking and writing
6
Experience For HR Services Analyst Resume
- Experienced in defining and implementing HR Systems
- Experience working in an HR shared services environment or having held a cross-functional role in a professional services organization
- Experience working in a Recruit to Hire, Recruiting Operations, HR Operations or similar role
- Demonstrates an understanding of the views of others and communicates in a realistic and practical manner using appropriate language
- Demonstrate comfort in adapting to different ways of working across cultures and organisational hierarchies - in and outside of HR
- Experience of working with data and creating reports
7
Experience For HR Services Team Lead Resume
- Facilitate end employment process including relevant HRMS entry, data validation, coordination with payroll, exit checklists for managers and employees
- Experience in Consulting services or profit center environment
- Experience in tracking revenue and expense
- Excellent English and Ukrainian speaker – both oral and in writing
- Super attention to detail and ability to prioritize in a fast-paced environment to work in the rapidly changing environment
8
Experience For HR Services Associate Resume
- Experience in a consulting or technical environment is desirable
- Work experience in at least one of the following areas: Shared Services/BPO , HR Operations or customer support
- Monitor service performance and provide regular reports and management information to aid effective decision making
- Experience of delivering HR processes in a large organisation and ability to manage projects
- Employee Relations experience and working with Trade Unions
- Experience working with SAP & Salesforce
- Experience in using data to generate process performance metrics
- Experience and knowledge with KPIs reporting
9
Experience For Senior Administrator, Ambassador, HR Services Resume
- A recognised HR qualification (e.g. CIPD) or mitigating relevant experience
- Experience of managing a team in either a HR or customer service environment
- Consistently deliver high quality customer service in a professional manner; effective listening and communication
- Multi-task and prioritize critical items while learning quickly
- Experience working with HRIS system, preferably PeopleSoft
10
Experience For Associate Analyst, HR Services & Solutions Resume
- Experience leading cross-functional teams
- Experience working in a shared services industry
- Experience processing hourly payroll
- Experience supporting HR
- Five or more years’ experience working in a fast paced customer service related environment
- Experience in learning support related area
- BS/BA in Business administration, or 1-3 years of experience working in a business, customer service, HR, or related environment
- Experience of operating within a large complex organization
List of Typical Skills For a HR Services Resume
1
Skills For HR Services Manager Resume
- Excellent communication skills, both written and verbal with a focus on a strong customer service ethos
- Strong technical skills and/or experience with HRIS systems
- Strong working language skills both in writing and spoken required for both Danishand English language. All other European languages are considered an asset
- Current CIPD/or equivalent qualification or working towards it. Accurate data entry skills with excellent attention to detail
- Good writing skills is essential for the role
- Prioritise and manage own workloads effectively, ensuring SLA’s are adhered to
2
Skills For HR Services Coordinator Resume
- Strong interpersonal skills, able to handle difficult callers
- Work in a team environment with strong interpersonal skills
- Communications - Excellent oral and written communication skills, including the ability to organize and present information in a clear and concise way
- Good communication skills (written and verbal) with attention to a high level of tact, diplomacy and confidentiality
- Excellent written and oral communication skills with the ability to interact and communicate with a global remit
- Good communication skills, ability to present to senior audience
- Manage multiple projects at one time, prioritize and organize effectively in a fast paced environment
- Solid organizational, attention to detail, and time management skills to ensure that work related activities are completed in an accurate and timely manner
- Strong project management, communication and problem resolution skills
3
Skills For HR Services Administrator Resume
- Organizational skills, with an ability to prioritize important projects
- Action Oriented - Strong project management skills used to drive business results
- Liaise effectively with all areas of the HR function – be a key bridge of effective interaction and connectivity
- Excellent interpersonal and customer facing skills, ability to work and communicate with senior stakeholders and staff at all levels
- Good analytical skills; ability to understand HRIS system configuration to recommend system/process improvements
- Developing and Coaching People - Assigns and effectively delegates work that is challenging, motivating and empowering and helps people grow professionally
- Experience analyzing and interpreting data with the goal of improving the customer experience and problem-solving
- Proven track record of building solid partner relationships and influencing and negotiating with key stakeholders
4
Skills For HR Services Representative Resume
- Demonstrate initiative and good judgment in resolving issues affecting customer
- Experience working in a professional environment with analytical and troubleshooting experience in an
- Resolve inquiries in an effective and timely manner while managing competing priorities in a high-paced, deadline-driven environment
- Problem solver with critical thinking skills including an aptitude to adapt to change and thrive in a dynamic and complex organization
- Able to multi-task effectively, managing projects and handling daily operational tasks simultaneously
- Proactively develop the skills, competencies and knowledge of the Learning Services team members
- Strong preference given for experience in processing new J-1 and H1B Visas
- Uses critical thinking skills to maintain automated HR records, create standard and ad hoc reports, and provides data to support trend analysis and HR metrics
5
Skills For HR Services Team Leader Resume
- Proven work experience as an Account Manager or client-facing role for 3+ years
- International Payroll experience required along with timekeeping experience
- In depth business experience as demonstrated with leading large multinational teams and "feet-on-the-ground" international assignments
- Experience of implementing HR process change Strong background in project management
- Selects appropriate methods of communication for each situation. Conveys and receives information effectively and builds positive working relationships
- Experience in HR domain and experience of having led a team before
- Interpersonal and communication skills Problem-solving attitude
- Proven experience working across multiple stakeholder groups
6
Skills For HR Services Analyst Resume
- People Management - People leadership skills of including mentoring and day-to-day management of direct reports; Ability to lead teams in a virtual environment
- Basic PC and MS Office application skills
- Prior functional benefits, payroll and HR systems experience
- High level MS Office skills including Word and Excel
- Communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
- Advanced computer skills including Microsoft Office; Word, Excel, and PowerPoint
- Above-average English communication skills (both written and verbal)
7
Skills For HR Services Team Lead Resume
- Have the ability to communicate effectively with different levels of management
- Strong experience in working with employee data and performance management systems
- Communicate effectively in variety of written and verbal (interpersonal, group facilitation, and presentation) formats
- Bi-Lingual Language Skills (Important!)
- Proven experience in HR business process improvement and redesign, and operational management
- Strong experience in operations in the relevant HR process area
- Experience using an HRIS or HRMS system. Previous experience with Workday is an asset
- Some prior experience of data and analytics is essential
8
Skills For HR Services Associate Resume
- Phone, email and in-person communication skills
- To ensure that the leaver process is managed effectively to minimise overpayments
- Appropriate tertiary qualifications or demonstrated equivalent, relevant professional experience
- Previous administration experience in a HR role or strong administrative role
- Effectively uses case management and knowledgebase tools to resolve, log, track and escalate employee, manager or retiree inquiries
- Quality driven, analytical and problem-solving skills
- Developing strong relationships within the business and sharing best practice with the wider team
- Working experience in a call centre operations
- First-hand experience in planning, writing and reviewing Standard Operating Procedures
9
Skills For Senior Administrator, Ambassador, HR Services Resume
- Experience of successfully managing, motivating and developing people and teams in a similar setting
- Validates correctness of master data by performing daily audits and checking and by applying knowledge of system, process and business requirements
- Experience of creating reporting tools which enable decision making
- Experience of defining, implementing and continuously improving processes and procedures
- Experience working in HR/Compensation/Benefits department; processing HR - related transactions
- Demonstrable experience in managing Reward (Benefits) related HR activities including coordination with 3rd party providers
- Experience working within a Shared Service style operation working across a large organisation
- Administration experience working in a similar Resourcing central function or HR Shared Service centre
10
Skills For Associate Analyst, HR Services & Solutions Resume
- Experience working in an HR environment with direct exposure to employee support and administering HR processes
- Experience working in fast-paced work environments that require quick-thinking and fast problem resolution
- Experience preparing reports and maintaining data
- Experience providing guidance regarding HR policies, procedures, processes and services
- Very good command of English and local language, both speaking and writing
- Experience problem solving and identifying root cause of failures or problems with HR systems
List of Typical Responsibilities For a HR Services Resume
1
Responsibilities For HR Services Manager Resume
- Contribute to the enhancement of the relationship with internal clients, initiate and deliver projects securing an ongoing client’s and end users’ satisfaction
- Strong working language skills both in writing and spoken required for both Thailanguage and English language. All other languages are considered an asset
- Experience as HR Services Manager, good in communication, good in data analysis and very detailed person
- Negotiation skill, presentation skill, excellent in excel
- Outstanding people management skills - motivates and inspires others
- Utilizes various systems (hiring and onboarding platform, MS Outlook, Excel, SharePoint) to effectively process and resolve assigned transactions
- Strong previous experience in an internal customer facing HR shared services environment
2
Responsibilities For HR Services Coordinator Resume
- Bi-lingual skills (Turkish + English) written and verbal fluently are essential
- Support setting up of contact centre operations; provide relevant training, guidance and knowledge transfer for effective operations
- Educate managers and business partners on employee concerns and needs prior to being off or returning to work
- Act as a bridge between the Global Program Team and the Local Region / Talent Teams ensuring a good flow of information and the timely answering of questions
- Experience in delivering HR administration and providing HR support to business customers in a client focused environment
- Experience of working with varied HR teams and dealing with individuals from different countries and cultures
- Experience in using ticket management systems.Working knowledge of HR lifecycle processes
3
Responsibilities For HR Services Administrator Resume
- Validates correctness of response given in enquiry by performing regular audits and checking
- Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
- Previous experience leading process improvement projects/teams
- Experience of working in a payroll position
- Experience of operating within a large complex organisation at senior management level
- Experience of working with HR systems and Payroll is required
- Experience of operating within a fast-paced, dynamic and results oriented environment
- Direct experience managing central functions in a multi-national company. Team of 50+
4
Responsibilities For HR Services Representative Resume
- Working experiences
- HR Experience, deep understanding of China policies and processes
- Experience in managing complex Call center Operations
- Demonstrated ability to develop and interpret data and generate reports for decision making
- Experience of deploying SaaS HCM Technology (SAP SuccessFactors desirable)
- Develop and maintain a strong relationship with HR partners/business by developing knowledge of their HR processes and needs
- Experience in delivering HR related continuous improvement and change management projects
5
Responsibilities For HR Services Team Leader Resume
- Experienced in managing supplier relationships
- Experience of managing union and employee forum relationships
- Experience leading a multi-function HR Service centre
- Experience in processing Taiwan payroll
- Experience managing a small onshore team; exposure to or management of an offshore team helpful
- Adjust and develop self to prepare for new or changing assignments, processes, people and priorities as organizational needs dictate
- Experience with simple to complex query handling
6
Responsibilities For HR Services Analyst Resume
- Experience with HR related subject matter including: recruitment & selection, compensation, benefits & data privacy
- Positive demeanor and the ability to work well with others in providing excellent customer service is critical
- Continually validates and verifies information needed for decision making and documentation
- Support the team in daily tasks to build up and maintain a good working relationship with internal HR colleagues
- Previous experience of managing system implementation/migrations e.g. Workday, SAP, Success Factors
- Good working knowledge of MS package (Word, Excel etc)
- Experience of working in a HR operational environment/ service centre is desirable
- Relative working experiences in HR Operations function
- Provide rapid, high quality and validated response/support to all HR related queries and reporting requests
7
Responsibilities For HR Services Team Lead Resume
- Extensive experience in HR service delivery in a fast-paced and high-volume environment
- Cooperate with other HR Services work streams to ensure the smooth operations in the Australia and New Zealand
- Previous experience in a high volume, fast paced role
- Experience in Human Resources field
- Experience in HR, customer service or related field
- Build effective relationships with stakeholders and regional and global peers
8
Responsibilities For HR Services Associate Resume
- Good English proficient and proactive in communication
- Deliver excellent customer service while answering phone calls, replying to emails, etc
- Team leader experience, ideally in an HR shared services or volume recruitment environment
- Experience of the full HR Life Cycle
- Excellent attention to detail and a commitment to quality
- Assisting with reporting requests (talent analysis, resignation and hire tracking, basic excel reports etc)
- Driving alignment to global templates and models across teams with various operating models
9
Responsibilities For Senior Administrator, Ambassador, HR Services Resume
- Understanding HR processes and developing documents to support these
- Updating of data standards and guiding principles – connected to the process of creation, update and deletion of HR master data
- Working closely with the Benefits team to support the smooth delivery of services, including administration of tuition reimbursements
- Creating/processing client and vendor invoices
- Supporting planning, analytics and preparation for the performance, talent and compensation review cycles as required
10
Responsibilities For Associate Analyst, HR Services & Solutions Resume
- Processing of global terminations (including research and instructions on post-employment payments and repayments)
- Recording of phone line volumes
- Responding to employee requests (references / benefits / Tier 1 employee amendment changes
- Ticketing tool: Quest, Service Now in the future
- Producing monthly reports in Excel, as required
- Maintaining confidentiality and department integrity at all times
- Varying local discounts
- Managing client expectations within tight timelines
- Liaising with Centers Of Excellence within HR and other stakeholders as needed
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