HR Services Specialist Resume Sample
Celestino McGlynn
6202 Maye Stravenue,
New York,
NY
+1 (555) 954 4162
Work Experience
HR Services Specialist
04/2016
-
PRESENT
New York, NY
- Labor law: Knowledge of the Egyptian labor & employment law, especially good understanding of files and records management rules, contracts of employment, social law and willingness to learn basics of other labor laws within North Africa
- Files Management: Ability to develop organized filing system for maintaining and retrieving associate records and documentation
- Project Management: Manages projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria) by establishing clear goals and accountabilities
- First point of contact for employees for all standard questions (or re-routing to payroll/benefits)
- Purchase Orders (PO) and Procurement end to end ownership of HR related activities (including but not limited to: Benefits Providers, Trainings, non-employee resources etc.)
- Support with keeping HR data updated and accurate in line with on the ground changes; coordinate with Line Managers and GBS HR Helpdesk (KO HR Help) on updating HR data
- Unique development opportunity in the field of HR in one of the most recognizable global brands
- Assists with the implementation of programs, policies, and services provided by the company by acting as the customer’s first line of contact
Senior HR Services Specialist
02/2011
-
10/2015
Phoenix, AZ
- Communicate and consult with internal customers regarding all global mobility policies and standards to ensure understanding and compliance and recommend enhancements, improvements and simplification of existing processes and procedures
- Ensure compensation is correctly entered into HR system
- Facilitate annual review processes, including tracking offer letters and special compensation; collaborate with professional development team
- Prepare data reports and other items for the review process, including tracking of alumni separation agreements and year-end compensation letters
- Ensure compliance with corporate governance and country statutory requirements
- Proactively recognize risk and take appropriate steps to mitigate the same in consultation with the HR Services Manager
- Strong analytic thinking and skills
- Navigates on company’s systems and tools and explains their functionality
- Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner
Senior HR Services Specialist for Employee Lifecycle Management With German
01/2004
-
01/2011
Phoenix, AZ
- Experience in HR, customer services or related field
- Coordinate leave of absence and worker’s compensation claims through appropriate vendors
- Prepare process documentation (SOP’s) and production status reports as needed
- Timely respond to employee inquiries in a professional, timely and effective manner
- Follow established guidelines to resolve requests at the initial point of contact, when possible
- Utilize the resources available and apply critical thinking as appropriate when responding to inquiries
- Support the benefits service center with tier 2 inquiries as well as confirm QMCSO priorities and limits were required
- Assist the HR Shared Services Sr. Specialist with tasks and inquiries related to severance, leaves, drug testing, Everify and unemployment
Education
Strayer University - Delaware County Campus
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Previous experience in a position requiring strong verbal and written communication skills
- Strong technical skills, customer relationship management experience
- Strong analytical & logical reasoning skills
- Excellent Excel skill including data analysis experience
- Strong Excel and proofreading skills & attention to detail
- Excellent organisational skills & attention to detail
- · Excellent verbal and written communication skills in order to communicate with customers, peers and vendors
How to write HR Services Specialist Resume
HR Services Specialist role is responsible for payroll, customer, microsoft, analytical, database, training, procurement, recruiting, auditing, security.
To write great resume for hr services specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Services Specialist Resume
The section contact information is important in your hr services specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Services Specialist Resume
The section work experience is an essential part of your hr services specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr services specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr services specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Services Specialist resume experience can include:
- Exhibit problem solving and critical thinking skills to facilitate needed consultation
- MS Excel skills including the ability to interpret data
- Experience in HR C&B/ PY function, working Experience in foreign company is an advantage
- Proficient data entry/keyboard skills
- Partners with or redirects to the HRBP teams to effectively resolve issues within the boundaries of respective expertise
- Auditing of data entries prior to Payroll processing
Education on a HR Services Specialist Resume
Make sure to make education a priority on your hr services specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr services specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Services Specialist Resume
When listing skills on your hr services specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr services specialist skills:
- Strong ability to grasp information quickly and probe effectively when required
- Experience with Enterprise Resource Planning (ERP) Experience (PeopleSoft, SAP, etc)
- · A sense of urgency in solving customers’ requests to ensure timely resolution and an ability to work effectively under pressure
- Demonstrate initiative and good judgement in resolving issues
- Strong, proven process & quality mindset
- Basic project management skills, with track record of project delivery
List of Typical Experience For a HR Services Specialist Resume
1
Experience For Senior HR Services Specialist Resume
- Focus on timely and consistent execution with quality, strong attention to detail, and ability to multi-task and prioritize
- Experience in HR ES/TA function, work Experience in foreign company is an advantage
- Sold customer service skills
- Effectively interact and communicate across global teams and partners
- HR administration and/or shared services experience, preferably working with a multinational company
2
Experience For Junior HR Services Specialist Resume
- Recommends enhancements and simplification of existing processes and procedures based on experience with customers
- Previous experience working independently and as part of a team
- Previous experience working with highly confidential information
- HR Generalist background and/or experience in shared-services organization desirable
- Experience in HR administration/generalist roles
- Experience using Workday or other HR management tools
3
Experience For Senior HR Services Specialist for Employee Lifecycle Management With German Resume
- Experience working in a Shared Service Centre or with recruitment administrative tasks
- Excellent speaking & written in English
- Experience in HR function
- Experience in a HR role related to Employee Lifecycle Management
- Maintain good data quality in HR systems
- 2、1-2 years related experience in C&B area
4
Experience For HR Services Specialist Global Mobility Resume
- Reporting and dashboarding for business including data analysis and providing key metrics
- Taking ownership for queries and be responsible for case opening and closing (end to end) and provides a first and final point of contact for the customer
- Managing employees’ compensation and employment status changes and applying the required changes on the HRMS
- Creating and updating employees’ personal records on HRMS system
- Sitting in place at a computer for long periods of time with extensive keyboarding/dexterity
5
Experience For CBS HR Services Specialist Resume
- Preparing new employees’ contracts
- Tracking of paperwork and employee eFile maintenance
- Organize and manage efficient electronic filing system for key HR documentation, including maintaining employee files
- Support recruiting and onboarding, including background checks
- Provide consultation to recruiters and hiring managers as needed regarding the hiring process & business travel letters
- Execute seamless on-boarding and exit processes of employees in the respective business areas including facilitating all necessary process steps
- Responsible for monthly local and global reporting activities including non-payroll relevant data audits and standard reporting
- Take ownership of requisitions received trhough case management tool being responsible for case opening and closing (end to end)
6
Experience For HR Services Specialist for Employee Lifecycle Management With German Resume
- Document all inquiries/issues in case management system and knowledgebase for tracking, information gathering and/or troubleshooting
- Work with other departments in the implementing and rolling out of new HR Services programs/procedures or programs that impact HR Services
- Participate in HR systems user acceptance testing and auditing activities
- · Comfortable in handling ambiguity and fluid situations, demonstrating a pragmatic approach
- PLACEHOLDER - systems - Ticketing tool. Ability to meet shift requirements, varying between 7am and 8pm USA Eastern Time based in Mexico facilities
- Not afraid of facing new challenges, a flexible approach to adapt to differing demands
- Provide visa letters for employees either travelling to a non-EU country or travelling into Romania on business
- Solution orientated mindset, committed to resolving issues and attending to customer needs in a timely manner
- Responsible for driving service delivery for HR processes & suggesting process improvements for a cross-functional People & Culture (P&C) team
7
Experience For HR Services Specialist Resume
- Proficient in relevant computer applications including but not limited to PeopleSoft, Benefits Administration, LeavePro, Kronos, InQuira and Outlook
- HR Services lead for SBF Temporary Employee requests and processing, form management and process improvement
- Support monthly financial processes for HR to include verification of data for corporate staff as well as month end PTO process and auditing
- Knowledgeable and capable in the use of Microsoft Office suite including Excel, Word and Outlook
- Monitors and participates in the resolution of issues arising from the translation or adaptation of processes or systems in French
8
Experience For Senior HR Services Specialist Resume
- Work with Manager to develop standards for monitoring HR partnership efficiencies and feedback programs from customers in order to maintain service levels
- Record & manage queries in the HR ticketing system
- Active contributor to the maintenance & development of new & existing HR processes
- Manage the new hire orientation process from Offer Accept to Day 1 Onboarding
- 8 Responsibilities regarding information security
- Duly report any observed or impending breaches of environmental, health and safety regulations and standards to responsible manager
- Coordinate benefits enrollment, invoicing, and audit
- Prepare and audit reports for processing payroll
- Support employee and manager inquiries utilizing ServiceNow
9
Experience For Junior HR Services Specialist Resume
- Wet Signatures: Coordinate getting wet signatures for contracts and other HR-related documents in North Africa against the chart of authority
- Responsible for driving self-service adaption as part of service delivery
- Facilitate ongoing transfer of knowledge to enable the development of a Centre of Expertise within the team and to ensure a full back-up service is available
- A flexible approach to adapt to differing demands
- Support all administrative tasks with regard to employee changes, such as issuing new letters or other required documents
- Is first point of contact for Associates, Managers and divisional HR seeking support on HR processes, policies, data & applications
- Accurately relay information regarding all BASF HR programs and benefits
- In-depth understanding and knowledge of company policies and procedures; touch points and HR processes to be able to troubleshoot complex issues
10
Experience For Senior HR Services Specialist for Employee Lifecycle Management With German Resume
- Use procedures, policy information, knowledgebase and other reference materials to assist in answering employee, manager & HR inquiries
- Assist with the implementation of programs, policies, and services provided by the company by acting as the customer’s first line of contact
- Accurately relay information regarding all BASF HR programs processes, systems, payroll and benefits
- PLACEHOLDER - systems - Ticketing tool
- Meet shift requirements, varying between 7am and 8pm USA Eastern Time based in Mexico facilities
- Provide annual reporting to the Romanian authorities as and when required
- Attention to detail and accurate in providing information to meet the request from the customer
- Company behaviours: Agile; Balanced; Exploratory; Inspiring
List of Typical Skills For a HR Services Specialist Resume
1
Skills For Senior HR Services Specialist Resume
- Good communication skills and customer service orientation
- Good English skills (B2)
- Highly adaptable, demonstrated ability to multi-task & proven ability to work to tight timelines
- Experience in Shared Services Centers (desirable) SAP - HR experience not mandatory
- Effectively share knowledge HR business partners on optimal HR business processes and procedures
2
Skills For Junior HR Services Specialist Resume
- Five (3) years or more of Human Resources experience and strong HRIS setup, knowledge, security, and functional expertise
- · Ability to collaborate effectively to deliver Human Resources support in numerous businesses
- A strong customer focus, and the ability to build strong relationships
- Working experience in call centre operations would be added advantage
- Previous experience contributing to more efficient means of operating
- Wide experience in working with an HRM system and managing a payroll
- Excellent understanding of local employment legislation (including social security)
- Experience in supporting and advising HR Business Partners in all matters of HR Services and independent locations
- Computer literacy & prior working knowledge of HR information systems, preferably Workday
3
Skills For Senior HR Services Specialist for Employee Lifecycle Management With German Resume
- Strong people focus, continuous improvement mindset & passion for finding innovative solutions
- Experience of working in large multi-national organizations
- Experience of working in Oracle or any other HR ERP tools
- · Experience with an ERP system managing employee data and records
- · Experience of improving Human Resources processes to maximize efficiency and deliver quality services
- Experience of working in an HRServices structure and ideally within a global organization
4
Skills For HR Services Specialist Global Mobility Resume
- Good working knowledge of Workday and / or Service Now would be an advantage
- A strong customer focus and problem solving mindset
- Participate in adhoc P&C projects, user testing & data validation for system enhancements
- Some experience in data analysis and reporting
- Strong people focus & passion for finding innovative solutions
- Very good knowledge of MS Office (especially Word, Excel and Outlook)
- Experience in customer service oriented role
- SAP/HCM HR experience essential (not mandatory)
5
Skills For CBS HR Services Specialist Resume
- Experience within a shared service environment and structured service level targets and goals KPI’s
- Excellent English spoken and written Fluent Brazilian Portuguese is required
- Learns and demonstrates efficient and functional use of essential systems (voicemail, instant messenger, Outlook and intranet)
- Experience in Shared Services Centers (desirable)
- SAP - HR experience not mandatory
- Provide rapid, high quality and validated response/support to all HR related transactions and requests
6
Skills For HR Services Specialist for Employee Lifecycle Management With German Resume
- Able to prioritize multiple tasks simultaneously
- Demonstrate productive work habits that deliver accurate and timely results, customer support and issue resolution
- Strong desire to take ownership of tasks and work in a team environment to continuously improve results
- The ability to build and maintain strong relationships with internal and external stakeholders
- High volume data entry experience
7
Skills For HR Services Specialist Resume
- Previous experience within HR Operations / Payroll teams
- Experience with a case management tool
- Experience in Human Resources
- Strong ability to multi-task, work independently and autonomously
- · Requires 0-5 years of related experience
- · Experience with Human Resources data applications and service providers (e.g. benefits provider, CompNAV or others acceptable)
8
Skills For Senior HR Services Specialist Resume
- · Experience with the execution and improvement of employee data and total rewards administration
- · Demonstrates cross functional knowledge of Human Resources/ patrol processes and their impact on stakeholders
- · Ability to prioritize and multi-task with confidence
- Experience supporting leadership in a professional services organization
- Very strong customer focus with a problem solving mindset
9
Skills For Junior HR Services Specialist Resume
- Very good knowledge of MS Office, particularly Word, Excel and Outlook
- Excellent knowledge of MS Office, particularly Word, Excel and Outlook
- Strong knowledge of MS Office, especially Excel, Word and Outlook
- Experience in an HR function preferably in Talent Acquisition
- Experience in HR Services in an international organization
- Responsible for seasonal leave of absence process to include process development, communications and data validation and compilation
- Proven knowledge & practical application of HR processes & practices & employment legislation
- Acting as a point of contact on HR matters requiring specific subject matter knowledge, answering queries from line managers and employees
- Liaising with a range of stakeholders, including HR business partners, finance, accounting and legal teams, and benefit providers
10
Skills For Senior HR Services Specialist for Employee Lifecycle Management With German Resume
- Developing HR processes and supporting in implementing improvements
- Identifying trends in queries and creating knowledge base articles and FAQs for colleagues to refer to
- Identifying ways we can improve our processes and working to implement them
- Working knowledge of HR systems (knowledge of TETA and WorkDay would be an advantage)
- Answering employees’ HR queries
- Delivering HR administrative support as part of the HR Services team
- Supporting global HR Services projects
- Educate users on HR systems & technology, including resolving or supporting the resolution of problems relating to the operation of the HR system, Workday
List of Typical Responsibilities For a HR Services Specialist Resume
1
Responsibilities For Senior HR Services Specialist Resume
- Manage working hour application renewal, pre-employment screening according to business requirement
- Carry out the offboarding process both in and outside of Workday (internal HR system) ensuring follow up with the employee
- Execute & deliver HR services in compliance with policies, procedures or other agreed guidelines, while meeting defined service level agreements
- Astute attention to detail and a problem solving mind set
- Communicate and consult with internal customers regarding policies and standards
- Handle Employee Life Cycle activities like onboarding, separation, transfer, etc
- The ability to work in a fast paced environment, adaptable to differing demands
2
Responsibilities For Junior HR Services Specialist Resume
- Proactively consult with HR business partners to troubleshoot and resolve issues impacting the use of HR self-service tools, SAP, Kronos, and e-verify
- Partner with Managers and HR leadership throughout Koch companies on project work, requirements gathering and functional issue resolution
- Access Peoplesoft, Kronos, LeavePro and other available systems to respond to inquiries and process transactions as required in each application
- Access Kronos, Peoplesoft, LeavePro and other HR systems to respond to inquiries and process transactions as requested in each application
- Follow established guidelines to resolve the call at the initial point of contact when possible
- Escalate when necessary for additional payroll and benefit research or to areas not supported by HR Shared Services
- Educate HR Managers and employees how to solve for similar issues in the future
3
Responsibilities For Senior HR Services Specialist for Employee Lifecycle Management With German Resume
- Maintain a broad knowledge of payroll and benefits
- Responsible for all interaction between employees and HR-Services
- Data entry into HCM and Timekeeping systems for general HR processes to include entry of hires, changes, transfers, and terminations for Book Fairs division. Includes responsibility for maintaining data integrity and partnership with SBF HR Field staff for success
- Manage Corporate office payroll process to include timecards, approvals and communication to payroll team
- Lead payroll process and communications with SBF field, as well as facilitating changes with the payroll team for continued and improved payroll processing for the division
- Division lead for Taleo onboarding and position management into HCM for hires, changes and organization changes
- Oversee division’s random drug testing process to include coordination with Safety Manager for Forklift procedures and process changes and Operations department for DOT procedures and information
4
Responsibilities For HR Services Specialist Global Mobility Resume
- Respond to unemployment/DOT verifications, Financial and State/County Court requests
- Administration of taxation through payroll for fringe benefits, gifts/gift cards and other awards
- Management of division’s recognition programs to include Corporate Wellness, Employee Service Awards, Perfect Attendance and communications for these programs
- Lead on electronic filing process including process development, communication to field and partnership with corporate HRIS for uploads into HCM
- Facilitation of data corrections based on regular audits of data within all HR systems
- Support data clean-up initiative through investigation and communications with SBF Field for data and security audits, security profile creation/changes, system testing for upgrades and changes
- HR Services lead for new employee orientations and new hire process reviews
5
Responsibilities For CBS HR Services Specialist Resume
- Responsible for online investigation requests and assists with new employee background checks
- Back-up on projects for HR Services team to include data uploads into HR systems
- Team oriented, self-motivated with ability to work in a fast paced environment
- Familiarity with standard concepts, practices and procedures within the employee and payroll process
- Acts as the first point of contact and provides first line support for incoming inquiries from management and associates on HR related policies, practices, programs and systems for the various business units within the assigned geographical area
- Escalates to second line support as necessary
- Provides the daily coordination of HR Services. Disseminates timely and accurate information to the HR partners in compensation, payroll, benefits and HRIS for a timely resolution
- Coordinate and prioritize daily/weekly workload in collaboration with national and regional stakeholders to ensure all processing activities and deadlines are met. Prioritizes own work as appropriate
- Bilingual: able to speak and write in French with a high level of proficiency. Functional English writing and speaking
6
Responsibilities For HR Services Specialist for Employee Lifecycle Management With German Resume
- Partners and makes recommendations on training content or process for end user in order to mitigate the need for front line support
- Makes recommendations for process improvements and streamlining to create efficiencies as appropriate
- Support HR Services Manager in the operation of the HR Services for his-her area
- Communicates and trains the local HRBP teams on new/updated procedures, program implementation, systems enhancements, etc
- Responsible for the development and documentation of work procedures for HR Services. Makes recommendations and adapts work processes ensure they are consistent with and uphold the legislative requirements in the region/province
- Assist in the coordination of payroll-and compensation activities with the appropriate Supervisor
- Data analysis and report generation within HR systems
7
Responsibilities For HR Services Specialist Resume
- Ensure that services provided meet the needs and expectations of the customer and uphold our 24/72 hour response time standard
- With the roll out of new projects, ensures that they partner with the appropriate project leads to ensure an understanding of new processes and then communicates this to the impacted SBU
- Expert knowledge of Human Resources/Payroll policies and procedures and Provincial laws. In depth knowledge of all HR/PY and Benefit operations and systems as well as those peripheral systems with which HR systems interface (e.g.; PeopleSoft, LMS, Talent track, Kronos,)
- Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
- Experience providing customer service (e.g. handling difficult customers) with proven ability to be sensitive to each customer and apply strict confidentiality. Strong communication skills; verbal, written and listening
- Proven flexibility to handle workload changes as they occur, and the ability to handle multiple projects simultaneously, while meeting or exceeding established deadlines
8
Responsibilities For Senior HR Services Specialist Resume
- Service delivery for all employee life cycle processes across all EMEA locations initially (eg. hire, onboarding, data/job changes, off boarding)
- Partner with the People & Culture CoEs (eg. HR Business Partners, Total Rewards, Talent Acquisition, Talent Management, Learning & Development) to deliver high quality, accurate & efficient P&C service support, data & processes to customers across the business
- Maintain employee data in the HR system (Workday) & perform routine audit checks to ensure data quality & accuracy
- Update procedures, guidelines & documentation in line with current legislation & best practice
- Maintain & coordinate the calendar of key annual programs & events
9
Responsibilities For Junior HR Services Specialist Resume
- Facilitate ongoing transfer of knowledge within the team to enable the development of a Centre of Expertise within the team and to ensure a full back-up service is available
- New employee documentation - offer packs including contracts, cover letters, all associated paperwork, benefits
- Maintain the strictest levels of confidentiality & discretion at all times
- Secure a full employee lifecycle administration based on harmonized processes throughout the whole company
- Manage and respond to all employee queries; provide consistent policy and process advice
- Contractual changes – all associated paperwork (inclusive of benefits) and related payroll documentation and amendments
- Exit paperwork – produce and process all associated paperwork
- Other documentation relating to employment, such as relocation, references, long service, Target letters, signatures for Performance Appraisal’s and ad hoc requests from employees
- Curiosity and continuous learning and process Improvement mindset and delivery
10
Responsibilities For Senior HR Services Specialist for Employee Lifecycle Management With German Resume
- Manage and process all payroll documentation to tight deadlines in line with outsourced payroll provider
- HRM system input / administration and ownership
- Provide HRM reports and data analyses to HR business partners and management
- 10 Environmental, Health and Safety responsibilities
- Conduct own work in compliance with applicable environmental, health and safety regulations and standards
- Participate in environmental, health and safety training,, including updates when so provided, and keep informed about current regulations and standards within own area of work
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