Implementations Manager Resume Sample
Maximus Gerhold
4276 Lloyd Fort,
Boston,
MA
+1 (555) 457 3089
Work Experience
Implementations Manager
06/2017
-
PRESENT
Chicago, IL
- Customer Communication and Ownership throughout implementation
- Communication of Implementation processes
- Communication of CyrusOne Security standards and access processes
- On-going Implementation Project Updates
- Issue Resolution reports
- Post Mortem Communications to Customer (relative to Implementation)
- Suggested processes for Customer internal communications
Acute Implementations Manager
01/2013
-
03/2017
Houston, TX
- Coordinate resources between CyrusOne and Customer to ensure smooth transition of the customer environment
- Conduct the implementation
- Project Plan Creation – Projects, Changes, and Work Orders
- Project Resource Allocation and Scheduling, coordinated with the Director of Operations
- Oversee the Operational Turnover (Signoff)
- Conduct the Post-Engagement surveys
- Customer Install and Verification
Tts Implementations Manager
05/2007
-
08/2012
Detroit, MI
- Oversee the actual implementation of assets, testing of assets, and customer verification of the implementation
- Customer Initiation and Set up
- Customer information gathering in relation to Services Provided
- Customer Personnel Data setup
- Customer Escalation Process Definitions
- Customer System Access implementations
- Customer Badge processes
- Customer EAN set up
Education
Buena Vista University - Mason City Campus
2002 - 2006
Bachelor's Degree in Management
Professional Skills
- Strong project management skills, especially with large, complex projects, including a track record of driving projects to completion
- Self-confident with excellent listening and interpersonal skills
- Excellent interpersonal Communication Skills including oral, presentation ad written
- Strong organization and time management skills, with ability to thrive in a fluid environment where structures and processes are still forming
- Influencing Skills across all levels within the client organization
- Organizational skills – project management, planning and personal organization
- Good interpersonal skills and the ability to communicate at all levels within the customer and Citi’s organization
How to write Implementations Manager Resume
Implementations Manager role is responsible for translation, travel, design, reporting, compensation, integration, training, securities, organization, documentation.
To write great resume for implementations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementations Manager Resume
The section contact information is important in your implementations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementations Manager Resume
The section work experience is an essential part of your implementations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementations Manager resume experience can include:
- Productionalized Project for the Production Service validation, working with the NOCC Manager, Operations, SME’s, and TAM
- Maintain a Good Working Knowledge of Company’s Products and Technologies
- Create and validate “Project”, “Changes” and “Work Orders” templates
- Extensive experience in data center moves, installation and overall project management
- Proven ability to manage projects within a fast-paced environment
- Keeping current with new Solium product updates and their integration into application and operations
Education on an Implementations Manager Resume
Make sure to make education a priority on your implementations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementations Manager Resume
When listing skills on your implementations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementations manager skills:
- Strong relationship management skills (internal and external) and communication skills (written and verbal)
- Good documentation and project management skills (PMP certified would be an advantage)
- Developing systems to routinely and effectively communicate status of project plan to internal and external team members
- Team player – work effectively with others in cross-functional teams
- PMP certification or equivalent demonstrated practical project management experience
- Demonstrate strong controls and risk management as we manage the change to the client and to Chase
List of Typical Experience For an Implementations Manager Resume
1
Experience For Acute Implementations Manager Resume
- Responsible for supervising project coordinators to deliver timely and accurate agendas, meeting minutes and action items
- Introduce the Operations Team
- Verify all implementation tools are complete
- Verify all systems are set up
- Develop and document implementation standards and vendor relationships
- Manage implementation costs to budget
2
Experience For Channel Implementations Manager Resume
- Provide weekly updates to the General Manager on project status and month to date install numbers
- Knowledge of Auto CAD, Visio and Microsoft Project
- Acquire and apply new technical and industry knowledge quicklySound judgment in setting customer expectations and managing sensitive customer situations
- Manage the demands of multiple projects and demanding clients both directly and through team members, ensuring that all project assignments are met with maximum quality standards in place
- Manage scope as well as minimize and mitigate risk across projects. Addresses issues openly and quickly, escalating to management where necessary
- Independently deliver projects medium to large in scale (as defined by client size and volume, number of tasks and timeline)
- Practice quality procedures in accordance with PRO methodology to ensure profitable and successful execution of projects as measured by meeting project success factors and customer satisfaction
3
Experience For Tts Implementations Manager Resume
- Identify partnership opportunities and inform sales and/or client services on "add-on" sales opportunities across projects
- Conduct internal and external project meetings starting with the project launch and others as needed at various intervals throughout the client implementation or provide oversight of project coordinators conducting such
- Develop training material for manager, contractor, and supplier trainings and conduct such training either independently or in conjunction with project coordinator(s)
- Coordinate the elements and document the progress of day-to-day project implementation through RightSourcing standard processes and corresponding project plan. Provide regular implementation status updates to management
- Produce and maintain all project documents and correspondence to ensure historical and current project information is available for reference (electronic or hard copy) or provide oversight of project coordinators creating such
- Effectively initiates, defines, and evaluates the customer project through communications, contract and documentation review, and associated business analysis
- Oversee various operational functions and serve as escalation/clarification resource for up to 4 weeks after a client is live with RightSourcing services
- Participates in sales RFP and/or conduct system demonstrations as requested
4
Experience For Professional Services Implementations Manager Resume
- Construct and present business requirements document, supplier handbook and Standard Operating Procedures to internal and external clients for each implementation
- Accurately identifies stakeholders, sets expectations, and addresses related project impacts and goals
- Methodically assembles the project plan including the scope, WBS, schedule, costs, quality, communication, revenue intervals, and risks based on the contract, and through partnership with the customer, CyrusOne account team, construction, service delivery, facilities, network, security, and associated vendors
- Manages and enables the project team, resources, and vendors to execute the tasks, deliverables, and associated milestones efficiently while owning the customer project communication
- Analyzes and identifies solutions to mitigate risk and impacts to quality, cost, scope, and time while offering guidance and opportunities with a focus on customer satisfaction
- Monitors, controls, and reports on project work through tools and feedback mechanisms to effectively communicate progress to stakeholders including executive leadership
5
Experience For Client Implementations Manager Resume
- Performs integrated change control while sourcing and implementing collaborative decisions to achieve the customer’s desired results
- Articulates closing processes, revenue recognition requirements, and stakeholder acceptance, while generating reports and surveys to enable post-install customer success and account management ownership transition
- Experience managing external relationships (clients, partners, or vendors)
- Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of Provider implementations
- Accomplishes successful project closure through on-time delivery of CyrusOne’s data center products and services
- Manage communication between our financial institution partners and our internal teams – be a voice of the partner at FutureAdvisor, and be a voice of FutureAdvisor to the partner
- Facilitate solution design by hosting workshops and other sessions with our partners and internal stakeholders, including Product, Engineering, Operations, and Marketing to create a solution that meets the partner’s needs and is supported by the FutureAdvisor platform
6
Experience For FM Implementations Manager Resume
- Manage the project plan for delivery, and facilitate on-time delivery by coordinating resources across multiple functional areas within FutureAdvisor and our partners
- Participate in continuous improvement exercises, using feedback loops from key stakeholders, to help our firm drive ongoing processes efficiencies and improve delivery of platform services for future implementations
- Experience in a product management, project management or product engineering position
- Lead clients and sales/account and client services managers to plan for implementation activities, timing and define roles and responsibilities on each securities business on-boarding/transitions
- Work together with key parties in each project, and ensure all parties are accountable for their tasks and progress as planned
7
Experience For Implementations Manager Bgc Site Resume
- Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including account opening and entitlements to deliver client desired services
- Provide regular internal and external update regarding that projects that he/she is running
- Provide direct oversight to the Provider Implementation Team to ensure quality implementations for InstaMed’s customers
- Manage implementation of InstaMed solutions with Provider customers and strategic partners
- Attend customer calls, as needed, to review solution design, supported capabilities, and proposed output to meet customer requirements
- Review customer customization requests to determine feasibility, level-of-effort, and potential workarounds
8
Experience For Special Projects & Implementations Manager Resume
- Work closely with InstaMed partners to ensure consistency of solution delivery
- Work with Customer Support and Application Operations to continuously monitor ongoing patient billing activities to ensure a positive customer experience and full utilization of the InstaMed solutions
- Implementing new requirements resulting from the legislation and /or bank`s policies and rules and translation into the FM client and product on-boarding process and workflow
- Primary point of contact for the centre of excellence in Amsterdam
- Be the central point of contact for all activities with the client
- Craft and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timeline basis
- Build agendas, schedule and facilitate internal and external meetings with parties as appropriate
9
Experience For Transitions & Implementations Manager Resume
- Identify and call out critical issues where company resources and capabilities do not meet client expectations
- Follow up with key partners accountable for project tasks and ensure that agreed upon time frames are met completely and accurately
- Learn on the fly and a willingness to take on additional responsibilities
- Create, communicate, update, and execute the client project plan. This involves routine client contact via written and verbal communication including on site, face-to-face client visits, telephone conferencing, and e-mail communication and delegating tasks and assignments to the appropriate team members while managing the progress and providing timely documentation along the way
- Creation of a feasible project plan, scope of work and risk analysis plan, in each instance. Develop and manage individual project plans for each client including timescales, milestones, communications etc and initiate actions where projects are stalling. Provide guidance to the client relating to tasks and their roles and responsibilities within the plan
List of Typical Skills For an Implementations Manager Resume
1
Skills For Acute Implementations Manager Resume
- Acquiring / Processing and other Fin Tech experience and knowledge
- Hands-on experience managing client facing projects for healthcare clients and working on cross-functional teams
- Project Management experience, including the use of project plans and issue logs
- Excellent knowledge of the business products
- Be flexible, follow tight deadlines, independently organize and prioritize work
- Demonstrated success in leadership and staff management
2
Skills For Channel Implementations Manager Resume
- More than 10 years’ experience in high technology environment
- Extensive experience in data center builds, migrations, and installations
- Manage customer implementation projects in an effective and expedient manner to ensure quality implementations for InstaMed’s customers
- Monitor Provider implementation activities to ensure a positive customer experience and full utilization of the InstaMed solutions
- Constructing, evaluating and assessing arguments, detecting inconsistencies in reasoning
- Owning the resolution of gaps identified during processing
- Documenting and tracking open items via current tracking system
- Facilitating discussions with appropriate team members and instituting preventive steps to ensure tasks accurately and according to agreed upon timelines
3
Skills For Tts Implementations Manager Resume
- Achieving an expert understanding of Solium’s Shareworks™ platform to support clients and internal stakeholder’s technical queries
- Contacting and chasing departments in the company about execution and progress of tasks within the department
- Working for a major European Financial Institution
- Challenging work in a new, dynamic team that communicates with ING colleagues worldwide
- Reporting personal progress in JIRA
- Creating efficient processes for both internal and external customers
- Resolving transaction queries
- Manage clear expectations and understanding, internally and externally with the client, by establishing clear timelines and managing documentation requirements
4
Skills For Professional Services Implementations Manager Resume
- Response and objection handling, along with problem solving
- Extensive knowledge of banking products and operations, especially securities related services including Global/Direct Custody and Funds Services
- Ability and availability to travel to client sites for face to face meetings, interacting with all levels in an organization including executive management
- Assist clients in installing or upgrading their Klarna module
- Troubleshoot any issue preventing merchant from going live
5
Skills For Client Implementations Manager Resume
- Client reporting – pre transition analysis, post transition reporting
- Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of Patient Billing implementations
- Recognized for processing a high level of proficiency in a specialized area
- PMI Certification or other Project Training
- Maintain composure, solve practical problems and successfully manage a variety of changing situations under stress and against tight deadlines
6
Skills For FM Implementations Manager Resume
- Familiarity with conducting meetings via the web
- Escalate all issues affecting the project’s delivery to the appropriate parties at the customer or the bank
- Responsible for the GO NO GO decision relating to a customer’s move from implementation into Business as Usual
- Provide Solution expertise to support the implementation of InstaMed’s Patient Billing Solutions
- Ensure Customer Reporting Requirements Met
- Work with Operations Management to ensure that everything is a go for day to day operations (Signoff)
7
Skills For Implementations Manager Bgc Site Resume
- Project evaluation for Productionalizing Implementation
- TAM notification and training to use the new Productionalized Project for the Project Service
- Assist with the reporting and status of ECUs within the company
- Knowledge of network & operating systems
- Customer focused – ability to engage with customer and build partnership-led relationship
8
Skills For Special Projects & Implementations Manager Resume
- Initiative – ability to proactively organize own workload
- Develop and implement process and systems
- The implementation manager is responsible for ensuring completion of defined tasks required to on-board a hotel or chain of hotels to the company's products and/or services
- Passion for the industry and our mission, and ability to learn quickly
- Able to identify issues/risks and escalate where appropriate
- Deadline and detail-oriented, with ability to multi-task and juggle multiple clients and projects simultaneously
- In data center and IT infrastructure services
- Knowledge of telecom, network, cloud services, and IT systems
- Knowledge of Auto CAD, Visio, and Microsoft Project
9
Skills For Transitions & Implementations Manager Resume
- Work closely with Klarna merchants
- QA integration to ensure merchant is ready to go live
- Work on multiple implementations and upgrades concurrently
- Provide QA support to ensure merchant is ready to go live
- Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery
- Develop effective relationships within the client’s organization, attending regular client meetings to review the project against plan to ensure client satisfaction and to build ongoing relationship for future opportunities
- Manage various other projects for file-based cash products, as deemed necessary
10
Skills For Senior Implementations Manager Resume
- Attaining a high level of knowledge on equity based compensation plans and their implementations to be seen as a knowledgeable advisor to clients and internal stakeholders
- Plan and implement TravelClick’s implementation processes, projects and services to support effective business operations
- Help with the hiring of new team members to ensure scalability that supports the growth of the business
- Serve as consultant or SME in support of the channel’s projects with other IT resources
- Provide direct oversight to the Enterprise Implementation Team to ensure quality implementations for InstaMed’s customers
- Execute high quality projects in accordance with the FutureAdvisor implementation methodology to deliver our platform services to large financial institution partners
- Collaborate closely with the many stakeholders at our financial institution partners to ensure we maintain alignment on our solution and approach to delivery
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