Infrastructure Analyst Resume Sample
Eldora Rolfson
9651 Keebler Tunnel,
San Francisco,
CA
+1 (555) 893 0095
Work Experience
Senior Infrastructure Analyst
09/2016
-
PRESENT
Boston, MA
- Excellent communication (written and Verbal) skills and strong interpersonal skills,
- SCCM Management(Configurations, Deployment of security patches, health checks, inventory Reports, etc)
- Experience working in a multi-platform processing environment, which includes hands on knowledge in 1 or 2 of the following platform environments: MVS, AIX, Unix, Linux and Windows
- Familiar with key monitoring requirements and tools and techniques employed in supporting Infrastructure/applications
- Understands the difference between an SLA and OLA
- Participate in a variety of projects related to networks infrastructure
- Assess, design and implement network solutions
Infrastructure Analyst
06/2013
-
05/2016
Houston, TX
- Excellent communication skills are required when communicating project details between GTS and other groups
- Professional experience in infrastructure as code development (Chef, Puppet, Ansible) or infrastructure engineering at enterprise scale
- Professional experience in container operations (Docker, OpenShift Enterprise, GKE, ECS) and orchestration (Docker Swarm, Kubernetes)
- Professional experience with cloud computing technology and its concepts (AWS, Azure, GCP)
- Implementing DevOps practices at scale
- Experience with Continuous Integration and Continuous Delivery pipeline tools and implementation for immutability
- Experience with cloud platform technical architecture design including Service Oriented Architecting (SOA) model
Junior Infrastructure Analyst
01/2007
-
03/2013
Houston, TX
- Preparing project's analyses (infrastructure, market, processes)
- Good foundational knowledge of several technology domains such as VMware, Citrix, MS Server OS, MS Active Directory, Group Policy, AntiVirus and Endpoint Security, Web Servers, SQL Database servers, Storage Area Networks, LAN/WAN and IP Telephony
- Good interpersonal and communication skills with experience in knowledge exchange as a liaison between IT and business stakeholders/users
- Proven inter-personal skills required to work in a dynamic team and dealing with staff members from all levels of the organization
- Highly organized with strong time management skills to enable them to coordinate several projects simultaneously
- Bargaining and Negotiation Skills - when lining up project deadline dates that meet the needs of the business as well as all IS groups involved with the project
- Team building and relationship management - when working with own team as well as other IS groups
Education
DePauw University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Communicate effectively - technical and/or professional writing skills; presentation skills both orally and written
- Excellent project management skills with experience managing small to medium projects with demonstrated ability to drive to results
- Strong time management skills with a demonstrated ability to prioritize tasks based on customer needs
- Analytical and conceptual thinking skills with innovative capacity and effective problem-solving skills
- Strong shell scripting skills and experience utilizing Perl and Korn/Bash shell in a Linux environment
- Excellent communication skills (English) Experience working with setup of MS Exchange, MS Sharepoint, MS Windows platforms, MS Active Directory, Good Dynamics
- Programming skills and experience with shop floor systems
How to write Infrastructure Analyst Resume
Infrastructure Analyst role is responsible for analytical, technical, customer, general, troubleshooting, organizational, software, presentation, communications, computer.
To write great resume for infrastructure analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Analyst Resume
The section contact information is important in your infrastructure analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Analyst Resume
The section work experience is an essential part of your infrastructure analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Analyst resume experience can include:
- Good judgment and analytical skills, as well as follow-up and organizational skills
- Experience or comfort working in a distributed, startup environment, strong communication skills, both verbal and written
- Demonstrate strong interpersonal and customer focus skills with ability to establish rapport with others easily
- Possesses strong prioritization skills to manage multiple ongoing projects/tasks
- Excellent analytical skills and proven ability to understand and analyze complex data
- Strong Informix Database Administrator (DBA) skills and experience (3+ years) with Informix version 11 or higher
Education on an Infrastructure Analyst Resume
Make sure to make education a priority on your infrastructure analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Analyst Resume
When listing skills on your infrastructure analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure analyst skills:
- Strong oral and written communication skills. Strong inter-personal skills (listening, conflict management, approachability, negotiations)
- Strong analytical and problem resolution skills, strong organizational skills, and ability to analyze business problems and opportunities
- Good communication skills and inter-personal skills
- Good Communications skills along with good technical experience on HP Nonstop (Tandem) infrastructure as well as applications
- Experience in information technology preferably with mainframe skills (such as TSO, JCL, and/or programming experience)
- Excellent written and verbal communication skills, including the proven ability to revise and improve the written work of others
List of Typical Experience For an Infrastructure Analyst Resume
1
Experience For IT Infrastructure Analyst Resume
- Good scripting skills (e.g. Java, Python, VBScript, Bash, Perl, PowerShell, Chef)
- Strong presentation skills – both spoken and written
- Strong work ethic, and organizational skills
- SAN/NAS Experience (Desirable), Wireless Network Experience (Desirable), Cisco Wireless Experience (Desirable), Exposure to Avaya VOIP Solutions (Desirable)
- Very numerate with excellent excel skills required
2
Experience For Senior Infrastructure Analyst Resume
- Highly motivated, good interpersonal skills and able to work with virtual and remote teams
- Team – oriented, good interpersonal skills, ability to multi task
- Demonstrated customer relationship skills; internal and external (3rd party vendors)
- Strong conflict resolution, negotiation skills
- Demonstrates excellent understanding of end to end Citi products, processes, policies, regulations, and governance
- Proven knowledge and experience managing AD 2008 R2 Forest
3
Experience For Senior IT Infrastructure Analyst Resume
- System administration experience with strong understanding of LINUX, AIX OS, LPAR, VIO
- Data mining and report generation skills
- Strong scripting experience (preferably Perl, Shell)
- Develop and maintain technical knowledge with emphasis on database related skills
- Strong knowledge of and experience in Windows IIS 7.5/8/8.5
- Strong knowledge of and experience in Windows Server 2008 R2/2012
- Work effectively under pressure; adhere to established deadlines
4
Experience For Voice Infrastructure Analyst Resume
- Possess the ability to communicate effectively with business users and management in both verbal and written form
- Demonstrate strong customer focus and drive issues to resolution
- Proven experience in an investment research related position
- 1) Strong experience in leading the architecture and design of infrastructure solutions and methodology
- Communication skills to be able to educate and explain to consumers how the tech works
5
Experience For Senior Core Infrastructure Analyst Resume
- Strong experience with virtualization, preferably VMware
- Strong ITSM process discipline experience specifically with Incident, Change and Service Request Management
- Advanced communication skills; both verbal and written, to all levels of management
- Communicate effectively with technical and non-technical audiences
- Work effectively and efficiently with modest supervision
- Prior work experience in related field (ideally private sector)
6
Experience For Rohq-cti-infrastructure Analyst Resume
- Communication skills – advanced – across functions, departments, partners external (3rd party vendors)
- Working knowledge of industry standards in regards to system and network administration with solid understanding of
- Working experience with SCCM reporting services
- Provisioning of Unified Communications assets including; phones, users, dial peers, skill groups, call types, profiles, voice mail, auto attendant, etc
- Programming language experience: Linux Shell Scripting, Java, Python
- Working experience in End User Support
- Understanding/experience with workstation deployment in large organizations
- Good understanding and working knowledge of TCP/IP, netflow, access-control lists, policy-based routing, performance routing (PfR), peering, and DNS
7
Experience For Lead Infrastructure Analyst Resume
- Knowledge & understanding of VERITAS Storage & VERITAS Clustering & is able to perform failovers,Understanding & working experience on Veritas Clustering
- Solid understanding of the TCP/IP networking model, along with network routing and switching
- Skilled in Planning and Installing, upgrading, and migrating Domino Server in clustered and non-clustered environment
- Experience with IP sub-netting, switching, and routing
- Experience supporting WAN circuits and working with LEC's trouble-shooting T1's or similar circuits
- Experience in controlling, monitoring and maintaining system storage space allocation and availability in Z/OS environment
- Experience with Linux/Unix and MS Windows Operating System installation and configuration, including driver troubleshooting and OS enhancements
8
Experience For Engineering Infrastructure Analyst Resume
- Experience with Linux specifically using bash, editing files, navigating the file system, cron and file transfer
- Participate in scoping, planning, & prioritizing work o Cross train with other subject matter experts
- Experience using or supporting Systems Management Monitoring Frameworks (BMC TrueSight, SCOM, Zabbix)
- Experience operating and/or operating within the software development lifecycle (SDLC)
- Experience monitoring storage groups and migration processes including problem resolution
- Strong understanding of Credit/Banking business
- Prioritize business cases and risks to establish a clear understanding of the stakeholders’ environment in supporting solution development
- Demonstrated ability to analyze technical engineering problems and provide thought leadership while developing innovative solutions
- HACMP, VERITAS Cluster setup and troubleshooting , Knowledge & working experience on other UNIX flavors like HP & Sun Solaris is desired
9
Experience For Rohq-gida-infrastructure Analyst Resume
- Good understanding of Veritas Cluster, HACMP, Shell Scripting and E-channel
- 2) Experience writing and executing SQL queries and stored procedures
- Experience working on short-term problems and issues while working with various support groups to develop long-term solutions
- · 4+ years systems engineering experience with Microsoft and Linux operating systems
- Experience in supporting mainframe systems, including MVS, z/OS, JES, IMS, DB2 and others
10
Experience For IS Infrastructure Analyst Resume
- Experience supporting distributed systems, including Windows, Unix, Linux, and VMWare
- Previous experience supporting and monitoring cluster usage
- Solid understanding of mainframe programming languages such as SAS, REXX, and Assembler
- Experience administering Windows 2008/2012, Exchange2010/2016 and Window 7 operating systems
- Experience with Shell scripting using K Shell and/or PERL is necessary
- 1 – 2 years of experience performing Middleware (Weblogic, TomCat, Apache, Websphere) troubleshooting
List of Typical Skills For an Infrastructure Analyst Resume
1
Skills For IT Infrastructure Analyst Resume
- Demonstrated strong system build/deploy skills and the ability to secure results through others
- Outstanding communication skills and experience of managing change
- Excellent problem solving,troubleshooting and communication skills
- One to two (1-2) years of practical experience with Operating Systems, Software and Hardware. 1-2 years of computer skills, including general usage and support
- Practical experience with Operating Systems, Software and Hardware. 1- 2 years of computer skills, including general usage and support
2
Skills For Senior Infrastructure Analyst Resume
- Practical experience with Operating Systems, Software and Hardware. 2-3 years of computer skills, including general usage and support
- Practical experience with Operating Systems, Software and Hardware. 1-2 years of computer skills, including general usage and support
- An analytical approach to solving problems with good fault finding skills
- Excellent leadership and influencing skills to facilitate cross-functional teamwork in a flexible and fluid environment
- Strong leadership skills working in a group environment
- Systematic problem-solving approach, coupled with strong communication skills
3
Skills For Senior IT Infrastructure Analyst Resume
- Strong Linux and Puppet skills (RHEL)
- Excellent communication and teamworking skills
- Demonstrated ability to work effectively on multiple projects/efforts
- Good Administration & Troubleshooting skills including but not limited to
- Demonstrated track record of increasing technical skills and expertise
- Excellent written communication and presentation skills during regular interaction with customer and colleagues
- Strong assertiveness & negotiation skills
4
Skills For Voice Infrastructure Analyst Resume
- Strong Computing Skills in HP Openview Asset Manager, Business Objects
- Willingness to share own technical knowledge with other technical staff and participate as a member of a multi-disciplinary team; Good technical writing skills
- Strong troubleshooting skills across multiple tools and platforms
- Strong problem solving skills and resilience to handle challenges
- Work in a high performance global environment with strong communication, customer service and organizational skills
- Demonstrated ability to effectively research / investigate reported issues
- Good time management skills with high sense of urgency and dedication
5
Skills For Senior Core Infrastructure Analyst Resume
- Analytical approach with excellent fault finding skills
- Strong Linux admin skills required
- Strong Windows admin skills desired (server and client)
- Effectively and accurately organizes tasks, manages multiple priorities/details, and meets tight deadlines
- Excellent communication and organization skills with the ability to understand and apply new technology and interact with customers to support their needs
- Skills Required: CCNA and JNCIA certification or equivalent skill level required
- Good interpersonal, communication, presentation, and negotiation skills
- Able to work independently and good communication skills
- Communicating the vision and direction of CSP Integration environment needs effectively to other teams
6
Skills For Rohq-cti-infrastructure Analyst Resume
- Scripting and automation skills using OS based, and proprietary software such as BMC Blade Logic or CHEF
- Outstanding communication skills and the ability to work in a self directed environment with limited supervision
- Experience as an IT professional with experience facilitating meeting and managing difficult discussion to reach consensus
- Basic LAN/WAN skills including but not limited to understanding basic concepts of servers, gateways, routers, bridges, topologies, and protocols
- Strong organizational abilities, capable of managing multiple priorities while maintaining a professional attitude
- Provisioning experience with the following: o CUCM experience
- 1 3 + years of provisioning experience with the following: o CUCM experience
7
Skills For Lead Infrastructure Analyst Resume
- Advanced troubleshooting skills for Notes and SMTP mail routing
- Unix Administration skills, clear concepts of LVM, User Management & Operating system, Troubleshooting on filesystem & user access related issues
- Video Conferencing skills - Master. Very Knowledgeable of VC protocols, signaling, call setup, backend infrastructure, end devices
- Effectively utilize standard Company computing applications (i.e. Outlook, Word, Excel, etc.)
- Software Development - Programming skills in Visual Basic, Visual Net and SQL
- Advanced troubleshooting skills for Domino Servers and Lotus Notes client issues
- Proven experience with network security hardware and software including Cisco Nexus, Cisco ISE and Cisco ASA firewalls
- Strong hardware & software troubleshooting experience
- An excellent written and verbal communication skill, including ability to develop and deliver presentation to Senior Management is desired
8
Skills For Engineering Infrastructure Analyst Resume
- SQL Server (2008 and 2014) skills - developer
- Relevant IT experience with 1 or more years of hands-on experience in network technologies
- Effectively lead meetings, train personnel, and make presentations
- Relevant IT experience with 1 or more years of hands-on experience in telecommunication technologies
- IT Skills-Application development; e-Technologies/Web; Programming; Testing; Database; Middleware; Networking; Operation system
- Project Management Skills-Team member
9
Skills For Rohq-gida-infrastructure Analyst Resume
- Represent team in absence of / on behalf of lead and report all minutes directly to the lead effectively
- Programming skills sufficient to edit, update and troubleshooting scripts
- Work effectively with multiple stakeholders at different levels
- Good at communication and good service sense in supporting internal users
- Experience in a customer-focused technical-support environment or bank industry IT experience
- Experience of working in a 2nd/3rd line IT support or project delivery environment (ideally previous experience within Middleware, JAVA or related technology)
- Technician with Level 1 skills in some or all of the following Mainframe Network products/protocols
- Demonstrated technical experience in Information Technology disciplines
10
Skills For IS Infrastructure Analyst Resume
- Effectively communicate with all levels of the business
- Excellent experience with troubleshooting application and Log files
- Solid Unix knowledge and practical working experience
- Basic scripting/regular expression knowledge or desire to learn these skills
- Solid Microsoft Win-based knowledge and practical working experience
- Problem solving skills to drive expedited resolution of major incidents
- Computer skills, including general usage and support
- Business writing skills to create documentation & procedures
- Strong understanding of change management or build engineer experience
List of Typical Responsibilities For an Infrastructure Analyst Resume
1
Responsibilities For IT Infrastructure Analyst Resume
- Oversee and Administer the Change Support process which includes, CAB Prep, Facilitation, and CAB Inclusion as well as supporting “Patch Management key process” , Reporting, Coordination of platform recycling and remediation’s
- Strong leadership and leadership skills
- Strong Excel skills with VBA knowledge a big advantage
- Solid experience working within Microsoft Server and Storage environment
- Sensitive to cultural differencesMust be able to communicate effectively in English, both written and orally
- Proven experience in IT
- Effectively communicate technical issues into laymen’s terms both within IT and with all levels of the organization
- Six to eight years of relevant IT experience with three to five years' experience in DNS, DHCP, network and/or network security technologies
2
Responsibilities For Senior Infrastructure Analyst Resume
- Ability work effectively in a team environment, both with teammates onsite and remote
- General computer usage and support skills
- Relevant work experience, 4+ years’ experience in IT systems or, end user support
- Effectively communicate with clients and internal support organizations
- Work effectively with a variety of internal teams
3
Responsibilities For Senior IT Infrastructure Analyst Resume
- Prior non-IT business experience helpful
- Experience working with Cisco technology managing LAN / WAN environments including firewall management within a Checkpoint endpoint environment
- Experience creating and implementing complex database and application designs using Informix stored procedures, SQL statements and deployment scripts
- Responsible for maintaining required information or database(s) and ensuring the integrity and/or validity of the data
- Experience assisting in solving network infrastructure problems
- Experience and Working Knowledge of Provisioning Services (PVS)
- Strong background in designing and managing Enterprise Linux servers in a large environment
- Good understanding of supporting traders’ Dealerboard
4
Responsibilities For Voice Infrastructure Analyst Resume
- Experience building and supporting infrastructure
- Experience implementing and maintaining Windows based application servers
- Experience with supporting Linux and Windows Operating Systems
- Experience managing applications running on Windows Server 2008 and later
- Experience developing or supporting mobile applications
- Proven understanding and background in implementing services such as IRM, DRM, DLP, Retention Policies, MDM, Email Encryption, and Threat Protection
- Experience with Routing and Switching platforms
- Time management – Demonstrates efficiency and persistence, managing own time and ensuring engagement deadlines and objectives are met
5
Responsibilities For Senior Core Infrastructure Analyst Resume
- Experience troubleshooting and diagnosing network issues on cloud based services
- Experience of supporting VMWare environments 5.x/6.x - Including build, deployment and migration
- Experience of supporting Citrix XenApp 6.x/7.x environments - Including build, deployment and migration
- A good understanding of core networking technologies and structured infrastructure
- Experience implementing and supporting open source software
- Experience implementing and supporting 3rd party infrastructure software
- Experience configuring and troubleshooting Apache, Nginx or other web server software
6
Responsibilities For Rohq-cti-infrastructure Analyst Resume
- Responsible for supporting the coordination, prioritization and delivery of digital initiatives, as well as reporting and measurement
- Strong, hands-on technical knowledge of network and PC operating systems, including Windows, Unix and Cisco IOS
- Application support experience using various networking tools and interaction with application owners
- Experience managing Citrix XenApp solution, preferably using 7.0 + versions
- Experience supporting / managing Windows Server (2008 / 2012) infrastructure
- Experience of using and supporting zVM mainframe infrastructure
- Experience planning and executing technical projects or technical system installations
7
Responsibilities For Lead Infrastructure Analyst Resume
- Solid understanding of IT financial structures and ability to manage corporate financial practices and standards – including drivers of process costs
- Experience working through short-term problems and issues while developing long-term solutions
- Experience managing and implementing IT projects
- Analyze and complete access requests while providing excellent service to our customers
- Experience and Working Knowledge of server/workstation virtualization technologies (XenServer, or ESX Server)
- Experience and Working Knowledge of application virtualization technologies (XenApp)
- Experience and Working Knowledge of Citrix Netscalers and GSLB configurations
- Strong knowledge of Microsoft products , including Excel and Powerpoint
8
Responsibilities For Engineering Infrastructure Analyst Resume
- Practical experience with Operating Systems, Software and Hardware
- Experience in Linux and Unix scripting languages
- Working experience on related technologies
- Able to work tight deadlines in high transactional environment – changing priorities - flexibility
- Industry experience supporting multinational companies networks
- Experience working in a service delivery global IT organization
- Experience working in internal and international project teams
9
Responsibilities For Rohq-gida-infrastructure Analyst Resume
- Good Understanding of Service Management and Service Operation tools
- Resolve incidents through effective troubleshooting methodology, Tier 3
- Demonstrated troubleshooting and analysis
- In-depth knowledge of object oriented languages (Java, C++) and or good knowledge of scripting languages (Visual Basic, VB Script, JavaScript, HTML, Perl)
- Knowledge of/experience with managing a vendor application product in a Windows environment is desirable
- Utilizes strong business and technical knowledge of platforms/operating systems to support and automate our infrastructure
10
Responsibilities For IS Infrastructure Analyst Resume
- Experience with LINUX, VMware, Tomcat webserver, Windows servers and/or shell scripting
- Experience working with Microsoft DNS, DHCP, SCCM and Active Directory
- Excellent time management, and multi-tasking ability
- Manage and develop strong working relationships with country business groups across managed geography to deliver mutually agreed service levels
- Experience in one or more of the following: C, C++, Java, Python, Go, Perl, or Ruby
- Have 5-7 years experience with PC support, network printer, smartphone, programming, network, and Windows and Linux server management
- Process knowledge and experience with implementing systems changes, maintenance routines and application improvements
- Good system knowledge of the z/OS operating system, JES2, and JES3 subsystems
- Moderate experience with DASD management including initialization and installs
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