Infrastructure Program Manager Resume Sample
Malika Friesen
82119 Wyman Lane,
New York,
NY
+1 (555) 401 3956
Work Experience
Infrastructure Program Manager
03/2016
-
PRESENT
Los Angeles, CA
- Experience with telecom pathways
- Work closely with the Telecommunication Groups designing POEs
- Complete the IT Infrastructure Team’s Critical maintenance and upgrade efforts on time, on budget, and with the right level of quality and scope
- Manage project financials to include developing BC’s forecasting, understanding P&L, depreciation etc.)
- Accountable for multiple large-size projects
- Expert in project schedule optimization
- Implements process improvements as a by-product of each project
- Experience in consulting
Senior Infrastructure Program Manager
10/2011
-
10/2015
Chicago, IL
- Achieve excellence for customer success parameters such as meeting customers’ business objectives, planned budget, on time delivery, leading to satisfied customers)
- Provide leadership to complex programs in a large-scale enterprise infrastructure shared services environment
- Implement program framework and governance that aligns with KP program management playbooks and methods, but considers the needs of the unique program methodology including status reporting and metrics
- Define and guide key stakeholders to align program objectives, and to identify cross-program dependencies and leverage resources appropriately
- Identify program delivery structure and work tracks to maximize business benefit delivery
- Ensure the scope of each project is managed to its established baseline, and that the scope of the projects within the program are aligned with the business and technical roadmaps
- Provide leadership and coaching to matrix manage project managers contributing to a program
Global Technology Infrastructure Program Manager
01/2006
-
06/2011
New York, NY
- Develop and manage program plans which include time, scope, activities, risks, escalations, outcomes, and resource requirements
- Manage overall program and project budgets to the program meets the established baseline while delivering on its business value
- Develop and actively manage program risks, developing mitigation plans and tracking open risks
- Ensure program issues are tracked, managed and resolved, identifying gaps and obstacles and successful navigating appropriate teams to successful completion
- Develop and implement a program communication plan, including stakeholders up to executive level
- Drive the alignment across Business Relationship Managers, Business Leaders, other program managers, IMG Leadership, Resource Managers, assigned PM's, Intake and PMO
- Experience managing diverse, integrated project teams and project / program managers in the implementation of large-scale, complex IT infrastructure programs across multiple sites
- Experience successfully managing program delivery in a large-scale enterprise infrastructure shared services environment (Fortune 500 or similar)
- Exceptional communication skills including negotiation and influence management. Strong executive presence, ability to communicate confidently at VP and CIO level
Education
Strayer University - Anne Arundel Campus
2001 - 2005
Bachelor's Degree in Information Systems
Professional Skills
- Five or more years’ experience in program management – with experience in a variety of application and infrastructure areas. Expert at building and tracking project plans with project management tools proficiency
- Strong experience in managing multiple projects concurrently with the ability to move between high level overview of multiple projects and detailed component tracking and issue and risk management
- Strong 3rd party management capabilities, including negotiation and delivery management
- Experience with Agile Development Methodology and application of such principles to a variety of non-software projects beneficial
- Drive consensus among various internal stakeholders, including executive management and third parties
- Lead the Software Defined Infrastructure program, being responsible for overall delivery
- Expertise in CLOUD and rapid deployment infrastructure environments
How to write Infrastructure Program Manager Resume
Infrastructure Program Manager role is responsible for reporting, negotiation, organization, leadership, finance, training, integration, procurement, security, architecture.
To write great resume for infrastructure program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Program Manager Resume
The section contact information is important in your infrastructure program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Program Manager Resume
The section work experience is an essential part of your infrastructure program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Program Manager resume experience can include:
- Excellent knowledge of MS Office; working knowledge of program/project management software (MS Project etc.). Knowledge of Power Steering is a strong advantage
- Solid experience as a Project Manager in the Networking/ Infrastructure space; technical network project manager
- Proven experience as a Program Manager or other managerial position in IT infrastructure
- Good understanding of financial management and budgeting / forecasting, as well as procurement and contract negotiations across the program
- Infrastructure Project Management experience including delivery of infrastructure services and the measurement and reporting of service performance
- Strong functional and technical knowledge / understanding of Infrastructure architecture & landscape
Education on an Infrastructure Program Manager Resume
Make sure to make education a priority on your infrastructure program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Program Manager Resume
When listing skills on your infrastructure program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure program manager skills:
- Operational experience managing critical infrastructure
- Banking Industry knowledge as well as its products
- Manage asset inventory, licensing, and utilization across multiple technology domains
- Produce meeting minutes with action items and risks/issues
- Manage Structured Cabling, Audio Visual and Electronic Security project deliverables to schedule and budget
- Coordinate design drawing reviews across all three disciplines
List of Typical Experience For an Infrastructure Program Manager Resume
1
Experience For Senior Infrastructure Program Manager Resume
- Use's inter-personal soft skills to effectively work with and update customers and stakeholders
- Strong customer relationship, facilitation, and collaboration skills
- Strong experience in Agile, Scrum, and waterfall methodologies along with CMMI, Digital Six Sigma and ITIL practices
- Provides proactive leadership skills required to plan, direct and deliver work
- Maintain project intake process, project backlog and project prioritization process
- Validates the articulation of the business problem with key business stakeholders and defines the measurable improvements or outputs assigned to a project
- IT Infrastructure program / project management and implementation experience
- Experience and proficiency in ERP Financial Systems (SAP)
2
Experience For IT Infrastructure Program Manager Resume
- Participates in early forecast activities to estimate staffing and effort to scope projects
- Manages highly complex, cross functional projects impacting the enterprise. Ensures clear deliverables and expectations for the project
- Manages communication with senior management and stakeholders
- Provides continuity across business processes and applications and looks to drive on-going process improvements and efficiencies to benefit future project execution across the program
- Conducts program level lessons learned session to identify process improvement opportunities
- Supervise the project management team and make sure proper project management standards and rigor is applied
- Acts as the communications conduit to executive sponsor; conducts periodic regularly scheduled briefings/status updates
- Lead, develop, and manage a team of technical managers
3
Experience For Global Technology Infrastructure Program Manager Resume
- Define, lead, and manage facilities technology project scope - including budget, resources, and quality control of deliverables following company standards and project management best practices
- Collaborate with facilities teams, technical engineering teams, vendor partners, subcontractors, architects, and end user groups throughout project design, bid, and installation phases across sites
- Coordinate low voltage voice and data cabling infrastructure design projects, to include build-out of MDF/IDF, vertical & horizontal cable, and audio visual cabling and hardware installation
- Extensive vendor management to include contract negotiation, development of SOWs, and managing vendor execution
- Design, deploy, and support audio video technologies across sites – including engineered conference room systems, video conferencing equipment, projectors, speakerphones, digital displays, and more
- Direct leadership experience of IT project managers and managers
- Demonstrated ability to execute deliverables through a team of direct managers, cross-functional IT teams, and vendor partners
- Verify project scopes of work
- Create and maintain lessons learned documents
4
Experience For Technical Infrastructure Program Manager Resume
- Conduct weekly project team meetings
- Procure and track project materials
- Produce status reports for each project based on communication plans
- Capture and manage change orders for each project
- Complete project closeout checklists and post-implementation reviews
- Manage project through all stages of project lifecycle: from project request, through requirements definition all the way through execution and sign off
- Define project scope, milestones, and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop full-scale project plans and track progress to keep project on time
- Develop and deliver timely status reports so that both members of the project team, as well as project sponsors are aware of project progress and health
5
Experience For Infrastructure Program Manager Resume
- Partner with engineering teams to tease out implementation details, identify roadblocks before they occur and redefine strategy for successful, timely implementation
- Uses a collaborative approach, to define key messages, develop briefings documents, presentations and memos for senior leadership teams including governing bodies such as the CPPIB Information Technology Steering Committee
- Gathers background information internally or external research, to define and broadly communicate understanding and/or articulation of the business problem that the program/project is working to solve
- Maintains focus and motivation on projects throughout the lifecycle and regularly articulates quantitative and qualitative benefits, progress and program obstacles to success
- Builds employee engagement for projects and programs through involving key stakeholders and project team members in regular communication events, program meetings and transparent approach to program/project management
- Draws upon a repository of different tools and techniques, such as negotiation skills, project management, conflict management and communication strategies to customize, iterate and leverage the tools that works best for the group and for achieving successful outcomes
- Defines high level program / project roadmaps and project plans along with milestone tracking in formats that work for the project stakeholders and team to track progress according to plan
- Defines capabilities into a product offering that can be used to communicate and build commitment for the change
- Defines and builds change management message, program and tactics, and deploys strategies, plans and tactics/tools toward successful implementation and shifts in the business
6
Experience For Senior Infrastructure Program Manager Resume
- Oversees and provides input into the development of run sheets and other tools used to ensure that change is introduced successfully throughout the impacted groups
- Engages, builds trust and partnership with the key stakeholders (Sponsors, Business Owners) on a regular schedule in a proactive, collaborative and facilitative manner. Works on a daily basis to build strong working relationships with others
- Facilitates on-going conversations to identify and resolve issues and risks related to the project and, where required, escalating issues and risks
- Maintains an objective perspective, remains calm and helps project team steer through problems and overcome barriers hindering progress
- Facilitates contentious discussions between leaders, stakeholder and/or team members to move forward toward achieving results
- Manage a complex blend of resources including direct staff, indirect staff, subcontractors, and suppliers
- Support a variety of stakeholders including functional team managers and key customer contacts
- Oversee and manage the operational aspects of ongoing projects and serve as liaison between project management, customers, and leadership
- Acts as the “eyes and ears” on projects with multiple stakeholders; shares learnings, and perspectives with the leadership team and other key stakeholders
7
Experience For IT Infrastructure Program Manager Resume
- Ensures that all facets of the Project Management Methodology (PMM) and/or System Delivery Lifecycle Management (SDLC) are followed including ongoing monitoring of activities to ensure deliverables, approvals, timelines and budgets are proceeding as planned and with integrity
- Acts as a central point for managing all key communications related to the project
- Responsible for financials of the initiative
- Manage a portfolio of infrastructure programs to ensure cost, schedule, and scope performance meets the defined requirements
- Ensure contract requirements and subcontractor responsibilities are being accomplished including working on the definition and implementation of project planning techniques to provide visibility on the contract
8
Experience For Global Technology Infrastructure Program Manager Resume
- Experienced in complex scenario, use case development and decomposition needed in an enterprise setting from stories through functional and non-functional requirements
- Develops relevant project artifacts as defined by Petsmart’s IT Services Development Lifecycle (SDLC) to foster transparency on schedule, costs, risks, resource utilization through communications and demonstrations
- This person is accountable for maintaining the overall delivery for the Service Delivery projects lead by your team. Understands risks, and drives contingency planning with the leadership team
- Strong knowledge of project system environment management; Integrations, Implementation (design, dev, QA), Change Management, Training and coordination of environment utilization
- Anticipates issues and risks implementing preventative measures to avoid them, leads project teams to identify issues, and risks, actively manages open risks & issues to resolution, and seeks assistance when appropriate
- Supports the definition of quality for the overall project; drives for appropriate controls, and defines strategies to ensure implementation success with peer organizations
9
Experience For Technical Infrastructure Program Manager Resume
- Strategy Development: Collaborate with stakeholders across the company (Engineering, MSIT, support, partners) and with the customer leadership team in development and implementation of the DC exit. Own the infrastructure requirements for enabling the customer. Be the infrastructure leader between the customer and engineering
- Facilitates and manages scope, resource planning, cost estimation, risks, issues, and cost control
- Abides by Zebra’s project management methodologies and assist in keeping the methodologies current
- Assists in improving PMO maturity levels, provides recommendations for process improvements and use of best practices to accelerate adoption and implementation
- Develop, maintain, control and drive budgeting process
- Create and maintain project dashboards for providing the overall project status
- Facilitates requirements gathering activities to satisfy scope
- Big 4 consulting project management
10
Experience For Infrastructure Program Manager Resume
- In-depth understanding of Project Management process tools
- External Relationships: Maintain a network of relationships across the industry with partners, potential partners, competitors, thought leaders, etc.
- Responsible for all aspects of IT program/project management for all IT Infrastructure initiatives: scope, schedule, budget, resource, communication, risks, issue management and quality controls
- Manages complex multi-faceted / interrelated projects that span across multiple competencies or department boundaries
- Communicates and works with stakeholders to meet their needs and address the issues as they occur
- Drives the development and execution of program / project plans to meet objectives of IT Infrastructure initiatives within IT portfolio
- Set the overall strategy, objectives and plan for the program
List of Typical Skills For an Infrastructure Program Manager Resume
1
Skills For Senior Infrastructure Program Manager Resume
- Ability and desire to understand the business area they are supporting (whatever And of course extremely strong project management skills
- Writing Skills are required in order to craft well thought out RFPs for design and cabling contractors
- Significant skills with MS Project
- Mentoring, coaching and assist with the development of less experienced team members
- Effective, proactive, consultative and influencing approach
- Experience working on multiple large projects in a large environment
- Experience to influence while leading your team to successful outcomes
- Experience in evaluating the answers to RFPs in order evaluate risk and suggest appropriate solutions to leadership
- Distributive infrastructure experience required
2
Skills For IT Infrastructure Program Manager Resume
- Understanding of technical concepts from networking, software development, and IT fields
- Manage financials to include developing BC’s forecasting, understanding P&L, depreciation etc
- Work in an evolving corporate environment undergoing merger activities
- Establish standards and best practices for installation of IT infrastructure equipment, audio visual technology, and cabling for new and existing sites
- Ensure programs and underlying projects are delivered on time, on budget, on spec
- Make decisions independently and to assume higher level leadership responsibilities in critical situations
- PMI / PMP Certification
- Be the primary point of contact for the program sponsor and senior stakeholders
- Overall management of contract and governance for the NAB’s delivery suppliers
3
Skills For Global Technology Infrastructure Program Manager Resume
- Identify and manage program wide dependencies, issues and risks
- Develop and maintain the program delivery plan in line with agreed timelines and move the program to execute in an agile quarterly outcome based approach
- Work with cross functional teams to manage alerts and monitor system-level performance metrics
- Responsible for completion of root cause analysis, problem management, and management report out
- Responsible for communications (written & verbal), ensuring the technical teams, stakeholders, leadership, and executive leadership are properly informed on project and production issues status. Escalate urgent issues appropriately and drive them to closure in a timely manner
- Define and articulate project KPIs with respect to functional and system-level performance, and actively track these post-release
- Support the Application Owner or Infrastructure/Operations Manager in all internal/external audits and ensure timely and effective response for all requests for information on a priority basis
- Utilize proven project management/Scrum-related techniques as appropriate to organize, track, and communicate development, while removing roadblocks and providing guidance
- Two years of experience managing IT infrastructure projects from initiation to closure
4
Skills For Technical Infrastructure Program Manager Resume
- Experience working in ServiceNOW or comparable products
- Experience working with/for a state or local government
- Experience working in IT Service Management
- Solid understanding of technology infrastructure and cost management
- Significant experience in project and program management with an infrastructure focus
- Continually improve IT Run processes, procedures, templates, and functionality within supported tools and applications
- Drive results in a team-oriented environment, both independently and collaboratively
- Model Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
- Passion for and deep understanding of a large breadth of Microsoft’s technologies as applied within a strategic business context, coupled with a deep capacity to understand system design implications, capabilities, and architecture at a strategic and tactical level
5
Skills For Infrastructure Program Manager Resume
- Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and industries
- Design and present Business Cases for LOB's approval
- PMP, Agile, Prince 2, SixSigma certification would be advantageous
- Extensive experience in managing infrastructure technology projects through all phases of the life cycle and an expert working knowledge of an industry recognized Project Management methodology (PMP / Prince2 etc)
- Broad technology knowledge and interest in industry trends (Cloud, Security, Green technology)
- Strong budget planning, financial management and resource management skills with experience of industry standard project management tools for financial and project reporting
- Previous experience leveraging MS Project and/or ServiceNOW as a function of project management portfolio responsibilities
6
Skills For Senior Infrastructure Program Manager Resume
- Simultaneously handle multiple complex recurring project cycles within an ITIL framework
- Knowledge of Regulatory and Technology demands within Investment Banking is preferable
- Reliable, assertive and independent working attitude
- Influence and lead cross line of business teams in a matrix management environment
- Proficient with MS Office Suite, MS Visio, MS SharePoint, and Adobe products
- Project/program management experience in the technology industry--specifically in structuring, influencing and/or negotiating, and managing complex delivery partnerships with external (and internal) companies
7
Skills For IT Infrastructure Program Manager Resume
- Program, Project and Risk management experience with enterprise IT migrations
- Key interpersonal traits: self-directed, motivated, creative, adaptable, unquestionable ethics and integrity, bias towards data-based decision making and a willingness to take calculated risks
- Contribution to High Performance Team: Maximizing our potential is a team effort across the immediate team, the AzureCAT organization and in coordination with functional stakeholders across the company. Delivering exceptional teamwork, horizontal leadership and influencing skills is critical to success in this role.
- Lead, influence and drive results in a complex technical and business environment, with a passion for technology and creating great end to end customer experiences
- Work effectively across multiple large-scale programs in parallel, appropriately prioritizing and sequencing work to maximize value to the business.
- Strong knowledge of large scale project and program management; drive appropriate processes, documentation and sharing of progress. in the areas of Project Management leadership including scope, schedule, budget, quality, risk, communications, procurement, human resources, and integration management
8
Skills For Global Technology Infrastructure Program Manager Resume
- Strong executive communications to different audiences is a requirement, as is the ability to mitigate risks and ask for help when needed
- Leading cross-disciplinary virtual teams and driving key business development initiatives from creation to implementation in partnership with cross company stakeholders
- Communicate and influence all levels from senior executives on down and all functions (such as engineering, marketing, sales, services, finance and legal)
- Excellent time management, program management and organizational skills
- Manage multiple projects and priorities at the same time
- Package information to their audience
- BA / BS in Computer Science, Information Technology, Business or related discipline
- Project Management Professional (PMP®) or Program Management Professional (PgMP®)
- Promote innovative ideas and accept the risks required to lead change
9
Skills For Technical Infrastructure Program Manager Resume
- Change management from an infrastructure perspective
- Works closely with internal and external resources to drive projects from design to completion
- Give detailed examples demonstrating your analytical skills while evaluating potential issues and recommending appropriate resolution at both a strategic and a functional level
- Extensive experience in client relationship management
- Broad-based knowledge of information technology and specific knowledge of infrastructure
- Drive structure of program for delivery
- Assume responsibility for the program's people and vendors
- Resolve projects' higher scope issues
- Overall accountability for the Implementation of multiple projects delivered under a Program umbrella, Technology Platform or Other Platforms
10
Skills For Infrastructure Program Manager Resume
- Develop, maintain & monitor the short-term & long-term roadmap/project plan of the program and develops business cases (in collaboration with the Project Managers) to support strategic vision/direction as necessary
- Establishes Communication Strategy and Governance process and meetings. Ensure all stakeholders are aware of major changes of direction, priorities and cross impacts
- Identifies single sponsor for program level reporting, escalations and accountability. Builds relationships with Sponsor and key stakeholders to quickly address program level issues and actions
- Determines and sets effective team structure, including roles, responsibilities, and priorities
- Ensures effective compliance with Scope, Change Control and Tollgate processes across the Program
- Works closely with Resource Managers on the project pipeline to ensure the right skill-set Project Managers are assigned to support the specific project and program
- Provides guidance to project managers (Project Life Cycle, best practices, content/subject matter expertise, leadership, project requirements understanding, etc.) and provides project oversight
List of Typical Responsibilities For an Infrastructure Program Manager Resume
1
Responsibilities For Senior Infrastructure Program Manager Resume
- Creates and maintains Infrastructure project portfolio dashboards to track performance
- Identifies changes to the organization, business, technology, security and compliance, plans change management activities
- Develops project scope statements
- Works with IT Architecture to determine best fit solutions
- Works with IT Procurement to procure needed resources, software and
- Develops project cost requirements
2
Responsibilities For IT Infrastructure Program Manager Resume
- Develops project work packages
- Develops resource loaded project schedule
- Facilitates solutions design activities to satisfy scope
- Facilitates solutions build activities to satisfy scope
- Produces project implementation plan
3
Responsibilities For Global Technology Infrastructure Program Manager Resume
- Produces project to support transitions plan
- Identifies and tracks issues, action items and test defects to completion
- Project management certification (PMI, AGILE, PRINCE2, or other)
- Develops resource requirements
- RCDD certification required
- Day to Day Responsibilities/Extra info: Status reporting. Provide strategic guidance to teams and projects managers in ways that promote the delivery of infrastructure objectives. Formulate, organize and monitor inter-connected projects. Decide on suitable strategies and objectives, drive structure of program for delivery and coordinate cross-project activities
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