Infrastructure Services Resume Sample
Aaliyah Howell
5643 Lourdes Land,
Dallas,
TX
+1 (555) 158 0800
Work Experience
Infrastructure Services Manager
12/2015
-
PRESENT
New York, NY
- Manage vendors, PoC’s, lead RFPs, write business cases, define requirements, analyse outputs and benefits/constraints and make recommendations
- Accountable to ensure project managers and projects deliver to the Risk and Estate Management team agenda
- Tracking and guiding members of other Barclays teams to ensure they deliver to the Risk and Estate Management team agenda
- Strong 3+ years’ experience in Infrastructure Services or similar environment
- CTI Risk and Control
- Employee and Organizational Development
- Reporting, Automation and Analytics of control framework
- Risk Management and Control, COB, Information Security
Infrastructure Services
04/2010
-
11/2015
Houston, TX
- Hands on Domain Knowledge in one or more of the following domains
- A. Compute (Linux, Unix, AIX 6.x-7.x, IBM Power 6xx-8xx,)
- B. Storage Knowledge (EMC VPLEX, VNX, VMAX, Isilon)
- C. Backup ( Tivoli Storage Manager, EMC Data Domain, EMC DD Boost)
- Strong knowledge of IT infrastructure
- Demonstrated management of technical team while providing vision and developing tactical goals
- Lead and manage third party IT support teams, understanding and enforcing contractual obligations, and managing both operational and financial aspects of a third party agreement. 10. Cost center and budget management
- Manage team of infrastructure architects, engineers and business support staff: recruiting, employee evaluations and staff development. Manage and delegate support, project and other weekly priorities. Set deadlines based on customer commitments and business needs. Ensure deadlines are met. Provide weekly and monthly team status reports
Infrastructure Services PA / Team Assistant
04/2004
-
12/2009
Boston, MA
- Deal with regulator requests for information on CTI and CIS operations
- Deal with internal Auditors
- Primary contact with Auditors regarding various requests and queries
- Other responsibilities include the following
- Alignment of CTI’s strategy and ensuring delivery to support Citi’s Execution 2.0 Strategy
- CTI Resource & Location Strategy, CTI workforce real estate footprint (capacity/utilization/cost)
- Operations management experience, 5+ years financial P&L ownership, 5+ years executive communication experience as well as extensive process and/or system development experience
- Understand key controls that protect technology
- Understand multiple technology and risk platforms
Education
Franciscan University of Steubenville
1999 - 2004
Engineer's Degree in Management
Professional Skills
- Excellent knowledge of JAVA, MessageFlows & Nodes, ESQL, WSDL’s, XSD’s, URI’s and EndPoints, mechanics and fundamentals of SOAP WS,Version and Config support for Web Service definitions
- Demonstrated budgeting skills, including negotiating vendor contracts
- Excellent written and verbal communication skills; presenting technical information to non-technical audiences
- Strong organisational and communications skills
- Excellent organisation and communication (both written and oral) skills
- Strong analytical skills with a methodical approach to fault resolution
- Proven experience working with and managing both direct and virtual teams
How to write Infrastructure Services Resume
Infrastructure Services role is responsible for technical, business, digital, training, analytical, organization, english, technology, procurement, finance.
To write great resume for infrastructure services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Services Resume
The section contact information is important in your infrastructure services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Services Resume
The section work experience is an essential part of your infrastructure services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Services resume experience can include:
- Proactively oversee and manage all aspects of the infrastructure. Ensure extremely high service levels through zero infrastructure downtime and superior performance
- Architect, implement, maintain and evolve GMTI hosting strategy that provides a cost-effective Internet operation for Gannett that is secure, flexible, reliable and scalable. Work closely with Director of Hosting Services and Director of Hosting Operations to ensure infrastructure resources are meeting client’s immediate and future needs
- Facilitate communications and integrate activities with business units and other internal technology teams to ensure the successful participation, implementation and support of project efforts
- Establish and maintain a superior level of client confidence and trust in the team’s ability to deliver, their technical capability and their knowledge of the clients business issues
- Establish and maintain foundation infrastructure standard operating procedures and documentation that define workflow in order to improve service delivery predictability and quality
- Point of escalation for complex problem management and resolution. Directly manage resources and coordinate activities to resolve complex issues and determine root cause
Education on an Infrastructure Services Resume
Make sure to make education a priority on your infrastructure services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Services Resume
When listing skills on your infrastructure services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure services skills:
- Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment
- Excellent written and verbal communication skills in Polish and English
- Strong technical skills and background with the ability to easily pickup new technologies
- Good system administration skills in Linux/Unix (Redhat/CentOS, HP-UX, …) and Microsoft Windows server
- Strong oral and written communication skills which offer a confident, inspirational, and personalized executive presence
- Proven project planning and management experience leading large projects
List of Typical Experience For an Infrastructure Services Resume
1
Experience For Infrastructure Services Manager Resume
- Strong interpersonal skills with the ability to work effectively across the entire organization
- Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders
- Strong vendor management skills to optimally leverage external resources to enhance capabilities
- Demonstrated technical skills in complex, highly available, secure networks and infrastructure
- Communicate effectively on both technical and non-technical projects, both verbally and in writing
- Prepares recommendations and effectively manages budgets for areas of responsibility. Negotiates technology procurement and contracts
- Mentor and coach other members of the team on technical and process skills
2
Experience For Manager, Infrastructure Services Resume
- Proven track record of reviewing service processes, reporting and driving improvements
- IT Operations strategic management experience running an existing service and infrastructure set up
- Experience in building and developing complex IT structures from scratch (several hundred FTE) at executive level
- Experience in developing a service catalogue and forming SLAs
- Demonstrates and conveys a favorable image of the organization by exhibiting professionalism and diplomacy while carrying out Village objectives
- Experience managing and delivering infrastructure design and operational excellence
- Collaborate with architecture and engineering on initiatives to improve service efficiency and effectiveness
- Build a high performing global team with a strong focus on business value and customer centricity
- Knowledge and experience supporting Mobile Devices along with Mobile Device Management / Mobile Application Management Platforms and Services
3
Experience For Senior Director, Infrastructure Services Resume
- Solid understanding of virtual and physical network, storage, security concepts and practices
- Solid understanding of broader infrastructure components (e.g. TCP/IP, Active Directory, DNS etc.)
- Establishes policies, standards, practices, and security measures to assure effective and consistent information and operations
- Plans and prioritizes day-to-day work
- Proven ability to manage complex tasks
- Drive automation to enable TiVo to easily deploy and operate new features, capabilities and functionality
- Expert level Infrastructure experience, spanning storage, compute, network, and tools
- Proven ownership of issues and initiatives, both familiar and non-familiar
- Other management experience within an IT Infrastructure environment
4
Experience For Senior Infrastructure Services Manager Resume
- Significant enterprise scale experience with VMware and Citrix solutions
- Governing service delivery into the Contractual Service organisation providing value-add services
- Monitoring and maintaining contract KPIs such as response times, planned maintenance, costs and backlog
- Understanding of ITIL or ITSM extremely attractive
- Outstanding leadership capabilities, with ability to lead, train, develop, and motivate a team
- Outstanding organization abilities
- Participates in recruiting, selecting and orientating new employees to the team
- Provide technical leadership, mentoring and coaching, fostering accountability, innovation and teamwork
5
Experience For Director, Infrastructure Services Resume
- Deep understanding of current and emerging I&O technologies and how other enterprises are employing them
- Accountable for including training and development, designation of job responsibilities, work assignments and performance evaluations for the entire team
- Delivery of the Unix component for all OB project work and associated services of operating platform infrastructure services
- Knowledge of internet, local and wide area network concept and protocols, fiber optics and other cabling technologies
- Join a team reinventing the world-wide floral market--where energy, speed and positivity are the key cornerstones!
- Direct IT infrastructure project management activities around new, ongoing and special projects
- Operational and strategic understanding of CC and Business requirements of the client
- Assess situations, issues and opportunities and escalate when appropriate following the agreed escalation process
6
Experience For VP IT Infrastructure Services Resume
- Undertake the preparation and control of maintenance, overhauls, modification, refurbishment and other minor works ensuring the works are carried out with
- Basic understanding of all infrastructure components and their role in an enterprise architecture
- Able to work varied and flexed hours, including nights, weekends, holidays, participate on an on-call rotation
- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management
- Conduct product research keeping current on technical directions and how to best apply them to Talbots’ business objectives
- Manage 7x24 support of mission critical infrastructure systems including eCommerce, Oracle Financials, and others to ensure availability and other SLAs are met
7
Experience For VP Infrastructure Services Resume
- Management of the ITIL based processes that support technology operations including change management, incident management, problem management etc
- Evaluate emerging technologies and platforms and collaborate with stakeholders on potential use within TiVo
- Implement and coordinate rigorous monitoring and operation of Infrastructure services
- Provides leadership, coaching and direction to the IT infrastructure team and staff
- Expertise in budget planning and financial management preferably with chargeback models
- Expert knowledge in windows and infrastructure engineering with emphasis in server, virtualization, storage, azure AD, azure cloud and O365 services
8
Experience For Infrastructure Services Lead Resume
- Advanced knowledge of technologies such as SQL Server, Exchange 2013 / 2016, and Microsoft Intune, administration, configuration, and troubleshooting
- Responsible for the end-to-end delivery of IT services and hardware for ensuring that these meet the requirements of the Business
- Broad understanding of SAP’s business and market position, familiarity with elements of IT and Cloud and Infrastructure Delivery
- Five (5) years of systems engineering in support of network, systems and data center administration, preferably in DoD
- Ensure security compliance in accordance with PCI, SOX and Gannett IT requirements
- Manage and approve change and configuration management aspects for shared infrastructure areas
9
Experience For Senior Director Infrastructure Services Resume
- Develop, justify and manage annual infrastructure capital and equipment maintenance budgets in support of growth and new projects. Author capital budget and purchase requests that articulate project needs in business terms, outline economic and non-economic benefits and provide technical overview of proposed investments
- Manage infrastructure vendor relationships
- Delivery of projects on a global basis
- Global accountability for Change Delivery/Service Function function
- Manage the key stakeholders across GRB portfolios
10
Experience For Asia-pacific Regional Infrastructure Services Leader Resume
- Perform MIC role – Major Incident Co-ordinator for incidents on UNIX platforms
- Arrange extensive global travel, producing Business Case obtaining Sanction and co-ordinating trains / flights / cars / hotels, planning itineraries, ordering foreign currency, visas etc in line with Group Policy.
- Providing PA cover across Infrastructure Services during leave and sickness, supporting as required the head of Workspace & User Experience or his direct reports
- Compile agendas, attend a variety of meetings, transcribe minutes and undertake any necessary follow up actions
- Update of confidential HR records: capturing holiday and sickness records, entering contractual data on the HR web tools. Managing hires, promotions and colleague exits on behalf of managers
- Evaluate industry trends, best practices, and emerging technologies and ensure they are applied effectively to FTD’s IT environment
- To support in the delivery of outputs to time and quality when requested by risk, compliance or HR expertise areas in support of our wider risk agenda
- Create and update as necessary presentations in PowerPoint format for senior stakeholders and complex trackers in Excel, always exercising the highest level of confidentiality
List of Typical Skills For an Infrastructure Services Resume
1
Skills For Infrastructure Services Manager Resume
- Self-starter and good decision making skills
- Hands-on execution experience and proven leadership driving significant initiatives and transfromations
- Create and maintain a roadmap of technology and services, ensuring skills are available for efficient execution
- Min 10 years’ experience with a proven track record of improving IT service operations
- Data analysis skills including use of industry standard BI tools e.g. Qlikview, Qlik Sense, Cognos, Tableau
- Utilizes effective hands-on management techniques to reinforce relevant business objectives and performance standards, ensuring effective team performance
- Experience in various aspects of Server architecture & design 5+ years of experience in storage design MCSP, MCP, etc
- Communication skills, Leadership, people management
- Proven experience in systems, process design and implementation
2
Skills For Manager, Infrastructure Services Resume
- Manage IT Service / Infrastructure staff effectively on a day-to-day basis
- Ensuring efficiency and effectiveness of delivery
- Financial experience preferable including budgeting and planning, billing/spend control and variance analysis
- Experience of implementing and managing SLA / KPI reporting systems
- Experience of working in a challenging commercial environment
- Experience in independently running support cases for ongoing incidents with product vendor
- Experience managing organizations with span of control of at least 50 personnel over multiple sites
- Experience of both crisis management and influencing service strategy
3
Skills For Senior Director, Infrastructure Services Resume
- Experience working within the context of a Client/Service Provider model
- Experience produce high quality metrics and service reports including presentation to a senior audience
- Proven integrity and the ability to handle confidential matters in a professional manner, applying the appropriate level of judgment and maturity
- IT experience, with 10 years or more managing personnel
- Experience managing suppliers/vendors that provide IT products and services
- Mandatory experience of deploying Infrastructure setup of BMC atrium orchestrator
- Lead effective meetings and work sessions; manage technical staff
4
Skills For Senior Infrastructure Services Manager Resume
- Work with colleagues and clients; with a strong customer-service orientation
- Adapt quickly to dynamic team environments to maintain consistent effective contribution
- Experience of cross-functional ecosystem service delivery
- Experience in various aspects of Server architecture & design
- Experience in storage design
- Previous PA / Secretarial experience working at a senior level
- Relevant Experience in IT Infrastructure roles especially in Cloud and virtualization
- Experience as IS/IT Project Manager
- Experience as IS/IT Service Delivery Manager
5
Skills For Director, Infrastructure Services Resume
- Min. 10 years of IT infrastructure management experience at a strategic/executive level
- Experience in transition service model
- Site Leader and/or Member of the Board experience
- Experience in vendor engagement or management
- Prioritize and coordinate projects and solutions that achieve the goals of scalability, performance, and stability
- Monitoring the teams’ trouble ticket queue for new incidents and working to resolve to those incidents
- Work with other departments in development, testing and implementing and removing road blocks to success for application and infrastructure releases
- Supports key performance measures by setting and communicating goals and providing constructive feedback, to create a high-performance culture
6
Skills For VP IT Infrastructure Services Resume
- Knowledge of data communications wiring and physical layer troubleshooting
- Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here
- Develop, document, and communicate plans for investing in architecture and optimizing technology footprint
- Performance is differentiated, recognising staff appropriately in line with a high performing organisation
- Responsible for monitoring, response and reporting around Infrastructure and Integration issues and outages
7
Skills For VP Infrastructure Services Resume
- SLA Metrics and Tracking
- In depth understanding of ITIL service line and technical tower delivery
- Motivate a team in meeting a tight deadline
- Agility, Open-mindedness, curiosity, pragmatism exploiting the technological developments in order to serve the business development
- Explore opportunities for maximizing unused or partially used IT investments
- Conduct research and recommend cost efficient emerging technologies in support of systems flexibility
- Provide thought leadership to both business and technical problems resulting in recommendations in a self-directed manner
- Build a high performing team of intermediate project managers and leads
- Oversee the development, testing and implementation of multiple lob specific or organization-wide projects
8
Skills For Infrastructure Services Lead Resume
- Capability for managing multiple concurrent projects with critical deadlines and cross-organizational dependencies
- Strategic and operational strength through consistent execution, speed, decisiveness, and risk taking
- Knowledge of networking and server/storage technologies
- Works with Service Desk Configuration Manager to ensure proper tracking of all IT Infrastructure assets
- Personnel management of a team of people providing direction and support
- Lead and manage a team of systems engineers in delivering 24/7 infrastructure services
- Knowledge of best practice in network and systems architecture and administration
- Knowledge of best practice frameworks for information security architecture and how implement them in a higher education environment
9
Skills For Senior Director Infrastructure Services Resume
- Analyze, diagnose, and recommend solutions to problems with enterprise servers, network systems and information security systems
- Some knowledge of the major components in database risk and compliance vendors’ solutions
- Knowledge of Active Directory and Exchange 2010/ O365, SCCM, HyperV\ESX
- Articulate and share clear, concise complex technical findings to management in understandable terms
- Maintains proficiency in these key areas
- Work cooperatively on and with a global team
- Communicate at all level from junior technician through to customer exec
- Gain and maintain trust and respect of clients
- Self-motivated individual who takes ownership
10
Skills For Asia-pacific Regional Infrastructure Services Leader Resume
- Certified in Data Center Design (CDCP, CDCS, ATD)
- Establish, implement and maintain policies and procedures
- Ensure that systems architectures are aligned with organizational goals and objectives
- Provide architectural expertise, direction, and assistance as needed
- Knowledge of computer hardware, software and networks
- Maintain a high level of employee morale within the team
- Desire & level of comfort to take on new/different responsibilities in order to contribute to the organization’s success
- Define and manage resource requirements and allocations, monitor and improve quality of our application & infrastructure release service, and ensure 'right practice' project management techniques
- Provide technical support and advice to Trade Supervisors responsible for delivery areas
List of Typical Responsibilities For an Infrastructure Services Resume
1
Responsibilities For Infrastructure Services Manager Resume
- Works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals
- Contribute to a team dedicated to supporting and managing the hardware and software of U.S. Bancorp’s computing environment
- Define SLA’s and provide regular metrics and reporting on the current status of the infrastructure services to senior business leaders and IT customers
- Ensure that proposed/existing services are aligned with organizational goals and objectives
- Act as a liaison between the business and .IT in support of requirements gathering
- Contribute to the Change to Service process including the Service Impact Assessments, Qualification Reviews and Acceptance into Service processes
- Assess and align the I&O services roadmap against the business units’ strategic roadmap and business direction
- Create the vision and strategy for FTD’s global IT infrastructure to meet its business goals
- Identify scope, propose, and execute infrastructure improvement projects to maintain and improve infrastructure capabilities, capacity, and reliability
2
Responsibilities For Manager, Infrastructure Services Resume
- Understanding the Asia-Pacific Area markets, priorities and overall business issues and managing overall IT Services’ customer satisfaction in the Area and Regions
- Management overview of all aspects of the Server and Network estate and performance in accordance with OLA’s, KPI’s and the Service Level Agreements
- At least three years recent experience at a System Engineer level in large organisations, supporting customers and systems in a Microsoft Windows environment, specifically Microsoft Exchange 2010 or higher, and hybrid O365 Exchange Online
- Good experience in instant messaging support for Skype for Business, and an understanding of compliance and regulatory requirements for messaging retention and retrieval in a banking environment
- Provides leadership and guidance for the infrastructure area providing design/architecture, installation, maintenance, operation and support for the data and voice network services, servers, storage, data center and cloud computing
- Forecasts technology changes impacting demand and reviews analytics of system and network utilization and availability to develop recommendations for future planning
- Participates in construction planning and supervises technology related areas of new construction and renovation projects. Communicates with vendors, clients, management, and technology staff
- Facilitates and manages vendor relationships for infrastructure services and projects
- Develops and implements appropriate professional technical development training programs for employees insuring skills are current and support the achievement of Information Technology goals and objectives
3
Responsibilities For Senior Director, Infrastructure Services Resume
- Acts as performance manager for all direct reports including managing day to day performance, producing and communicating written performance evaluations, approving requested time off, and other points of compliance with Human Resource rules and regulations
- Partners with Information Technology Leadership team to plan strategies and goals; develops strategic short and long term goals for the University’s infrastructure services
- Provide leadership and direction and manage people and projects
- Knowledge of enterprise server hardware and software systems to include the ability to manage virtual server technology, and enterprise storage and backup technologies
- Knowledge of network and voice hardware and software systems, to include the ability to manage DNS, DHCP, file and print services, and network security hardware and software
4
Responsibilities For Senior Infrastructure Services Manager Resume
- Inherit several legacy platforms and data centers--maintain them and keep them current!
- Work very closely with the SVP of Engineering and CIO to create a modern and relevant cloud strategy fitting a $1B+ B2B and B2C ecommerce company. Rationalize all new products as well as existing products and services to create a roadmap that best serves our customers and company
- Key responsibility: Manage current state but create a meaningful and understandable roadmap tied to the strategy of the Company generally and the technology department specifically
- Hands on technical depth in an ecommerce environment enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting
- Provide infrastructure services vision especially around the area of monitoring all of our critical systems, tools, networks and applications. Enable innovation and leverage IT trends that can create business value consistent with the company's requirements and expectations
- Manage the user support/help desk, workstation management, storage and related software
5
Responsibilities For Director, Infrastructure Services Resume
- Manage daily IT infrastructure operations and the NOC to ensure high availability, including job, event log and data center monitoring--set in place a set of proactive monitoring standards that are modern and relevant to all the prioritized points of failure
- Development of enterprise standards and technology architecture and the IT operations governance process
- Lead teams across multiple domestic and international locations. Create the optimum organization!
- Provide overall governance including management of required outcomes relative to Managed Service customers. This extends to management of applicable direct or matrix managed reports
- Acting as a point of escalation for Managed Service issues and driving Service Improvement Plans (SIP) / Corrective Action Plans (CAP) associated by providing governance & support and being responsible for actions related to GIO delivery
- Awareness and understanding of customer P&L in relation to Managed Services to be able to influence the customer P&L to reduce cost or improve revenue
- Build relationships within the business to enforce standards, promote CSI, influence commercials, drive service innovation and revenue
- Able to control and communicate confidently on complex issues across a variety of stakeholders to instil confidence and avoid escalations to senior management and protect GIO and Computacenter
- Evaluate escalations, own and resolve appropriately to ensure customer demands are met In line with entitlement
6
Responsibilities For VP IT Infrastructure Services Resume
- Act in accordance with Computacenter information security processes and policies and report any potential or actual security events or other security risks to the organisation
- Familiar with service entitlement, commercial performance and service / contractual obligations relative to GIO
- Assess risks, issues and opportunities using the ISM Dashboard, Plans and Governance Boards to drive service improvement and innovation and escalate when appropriate
- Be accountable for the delivery and outcomes of infrastructure service operation and service innovation governance meetings
- Overall responsibility for global VIP support, Office of the CEO events, and the Customized Technology Delivery team
7
Responsibilities For VP Infrastructure Services Resume
- Manage the day-to-day liaison with subcontractors and in-house trade staff and work closely with the Planner Scheduler to complete scheduled and reactive works
- Provide technical support and advice to Supervisors responsible for delivery areas
- Supervise and monitor the productivity of technicians, trade staff
- Provide System Architecture, Development, and Administration on multiple BMC Remedy instances
- Perform data analysis, data migration services from legacy instances of the tool to new versions, as well as, troubleshoot and correct application-created data anomalies and corrupt database tables sites
- Create customized workflow, functionality, and data flow applications using the underlying Remedy AR capabilities to create applications that enable unique customer business processes
- Conduct end-to-end testing of all new functionality or applications developed on the Remedy platform prior to rolling out to production
- Design, test, and implement data, application, and API level integrations between Remedy instances and other customer systems
- Provide advanced technical support, architecture development, and administration of the underlying platforms and infrastructure supporting the Remedy instances including but not limited to LINUX, UNIX, and Windows environments
8
Responsibilities For Infrastructure Services Lead Resume
- Experience in the principle responsibilities listed
- Expert experience with Remedy ITSM versions 7.x, 8.x, and 9.x
- Create and modify technical documentation, user guides, and administration guides
- Provide technical expertise in the migration of Remedy to cloud infrastructure
- Provide technical expertise in best practice design and delivery of the platform and insight into integrations with other BMC products such as Truesight, Control-M etc
- Expert in SmartIT & MyIT
9
Responsibilities For Senior Director Infrastructure Services Resume
- Self-motivated with an ability to learn quickly
- Development using Remedy ARS (7.x, 8.x, 9.x), ITIL V2/V3 Trained/Certified, Oracle 10g/SQL Server 2008 hands on experience, Integration expertise with third party applications
- Experience managing complex distributed compute and storage environments
- People managing experience in hybrid cloud environments
- Strong history of driving service automation and scripting to improve operational efficiency and quality
- Proven background in successfully supporting business systems and Infrastructure in an Agile environment
- Expertise in cloud technology, with a record of operating scalable services using public clouds (preferably AWS)
- Design technical solutions for compute and storage needs supporting business initiatives
- Works closely with People Services to ensure understanding and proper application of policies and procedures
10
Responsibilities For Asia-pacific Regional Infrastructure Services Leader Resume
- Design, development and deployment of Remedy 7.x, 8.x
- Operationally responsible for Ascensus’ Enterprise Microsoft Windows server environment
- Responsible for the Infrastructure and Cloud Services roadmap
- Identify, share, and spearhead opportunities for technological and/or process improvement
- Optimize and/or automate the team’s operational responsibilities in order to increase the team’s capacity to work on growth and transformational projects
- Collaborate and enable the team through documentation, information sharing, training and mentoring
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