Infrastructure Support Resume Sample
Kory Bechtelar
1900 Ruecker Hollow,
Houston,
TX
+1 (555) 485 9536
Work Experience
Infrastructure Support Specialist
01/2018
-
PRESENT
Boston, MA
- Over 3 years’ experience of ITIL Major Incident Management and co-ordination in a large organization
- Familiarization of current IT infrastructure and application technology
- ITIL intermediate, preferably Service Operation & Service Transition
- Prince 2 or equivalent project management certification- desirable
- MCDST or similar technical qualification- desirable
- Understanding of ITIL Service Management principles
- A good understanding the central importance and strategic benefits of Knowledge Management, the underlying principles, processes, enabling tools and technologies for Knowledge Management
- Experience driving process adoption and sustainability
- Experience of auditing Knowledge Management processes, internal controls and continuous improvement
Infrastructure Support
07/2015
-
08/2017
Boston, MA
- Replaceetire hardware devices such as desktops, laptops, tablets, Microsoft Surfaces, printers, telephony, mobile and other devices and provide user training for new equipment
- Perform help desk functions, including responding to user requests, emails for assistance and open tickets through the Service Now portal, providing level one & two support. Provide customer support with a positive approach that achieves maximum end-user satisfaction
- Participate in key infrastructure-based projects
- Responsible for 24/7 support - to be rotated within Infrastructure personnel
- Perform directory services administration
- Define performance and availability parameters against funding and app tiers
- Create integration design for CTB projects that include infrastructure details, major application flows/sequences and failover designs
Entry Level Analytics Database Infrastructure Support
05/2011
-
04/2015
Philadelphia, PA
- Experience in creating SMART goals and delivering on these
- Oversees incidents and other activities for appropriate regional staff resourcing, service quality, knowledge sharing and reporting aligned to agreed performance standards from the business, GCSM processes, IT operational readiness and EY’s compliance directives
- Directs improvements to the shift left process aligning the submissions and retrieval of issues with IT resources to maintain timely and efficient solution by the team’s assigned participation in issues
- Directs as a thought leader, the Infrastructure Support teams’ adherence to established processes and manages the implementation of process improvement plans such as automation deemed required to drive efficiency
- Partners as a stakeholder or assists as a management resource to Infrastructure Support’s Coordination team on high level Enterprise projects from the Program Management Office (PMO) that have been transitioned to GCSM for technical support
- Installation of desktops, laptops, tablets, Microsoft Surfaces, printers, telephony and mobile devices on the network
- Perform technical hardware and software support and technical functions for desktop, laptops, tablets, Microsoft Surfaces, printers, telephony, mobile and other devices
Education
University of North Carolina at Asheville
2006 - 2010
Engineer's Degree in Computer Science
Professional Skills
- Good verbal and written communication skills, highly motivated, and excellent analytical and problem solving skills
- Excellent Office, Excel, PowerPoint skills including advanced vlookup skills
- Detail oriented self-starter with strong conceptual, analytical, decision making, planning, time management and prioritization skills
- Demonstrated a strong leadership behaviors and skills
- Strong organizational skills as well as a demonstrated ability to multi-task and work in a deadline-driven environment
- Resolving high priority incident tickets with visible leadership skills
- Strong desire and skills in identifying and implementing automation opportunities
How to write Infrastructure Support Resume
Infrastructure Support role is responsible for automation, technical, advanced, business, english, analytical, scripting, software, leadership, direct.
To write great resume for infrastructure support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Support Resume
The section contact information is important in your infrastructure support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Support Resume
The section work experience is an essential part of your infrastructure support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Support resume experience can include:
- Based on application flows and requirements, create a Release Manifest capturing all required infrastructure (server, messaging, data, network) change needed for a project; document changes and oversee deployments from Development through Production
- Establish strong partnerships with the GTI TAP steering committee, Hub leads and COO regional TAP leads to ensure the program is delivering effectively
- Strong Windows Server trouble-shooting and support skills
- Good Shell/Python scripting skills
- Under general to little direct supervision capable of handling any routine to highly technical problem with demonstrated adequate communication skills
- Works well in a team environment. Client service oriented, with good communication skills
Education on an Infrastructure Support Resume
Make sure to make education a priority on your infrastructure support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Support Resume
When listing skills on your infrastructure support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure support skills:
- Strong written, verbal communication style coupled with effective presentation skills within Microsoft products
- Strong data analytics skills – understanding of processing and interpreting large datasets
- Proven capability working effectively in a global organisation
- Proven staff management and development skills with personal accountability for a local group of talented technicians
- Strong desire to learn new skills and develop personal capability
- Self-motivated team player, with strong organizational skills
List of Typical Experience For an Infrastructure Support Resume
1
Experience For Infrastructure Support Specialist Resume
- Having strong professional written, presentation and verbal communications
- Excellent working knowledge of Microsoft Windows and Mac desktop operating systems and associated technologies
- Experience maintaining and managing SQL Server relational databases
- Experience implementing and maintaining SSRS
- Ensure Customer facing IT services (eg: wifi) and meeting room technology is fit for purpose, effective and easy to use
- 8 – 10 years’ experience in Linux / Websphere Admin and Shell Scripting
2
Experience For IT Infrastructure Support Specialist Resume
- Strong, hands-on technical knowledge of network and PC operating systems, specifically Windows XP
- Strong working knowledge of LAN/WAN and internet uses and typical user connectivity problems
- Experience of enterprise monitoring systems (e.g. HP Operations Manager)
- Experience supporting Linux/AIX systems
- Experience managing technology operations
- Experience with Business Intelligence, Project Management, Metrics and Reporting, or Technology Operations
- Experience managing system and user configuration across large Microsoft windows based distributed environments
- Experience working within a hospital or healthcare IT environment
- Experience supporting VMware ESX servers or a VCP certification
3
Experience For IT Infrastructure Support Resume
- Senior level experience in operating distributed technology platforms
- Experience with scripting technologies - Shell, Powershell
- Experience with Splunk or equivalent monitoring UI tools
- Finance sector experience; understanding lines of business needs
- Project Task Estimation, Resource Scheduling, Risk and Issue Management experience
- Experience in supporting the infrastructure for application, database (Oracle, Sybase, MySQL, Postgres, Vertica) and web servers (Apache)
4
Experience For Regional Infrastructure Support Manager Resume
- Advanced knowledge and troubleshooting skill on VERITAS product like VCS & VxVM
- Experience with network products and protocols including TCP/IP, Firewalls, Load Balancers,DNS and core infrastructure services:LDAP,Active Directory,Centrify
- Experience working with Enterprise Configuration Management Solutions: Ansible, Puppet, CFEngine, SCCM
- Development and Scripting experience: Python, Perl, Shell
- Experience with Enterprise Monitoring and Analytics Solutions: Netcool, ITM, SCOM, DataDog, Splunk
- Experience working with version control tools such as Bitbucket, Github
- Experience with Linux and/or Windows Operating System Administration
- Scripting/software experience (bash, python, java and perl)
5
Experience For Infrastructure Support Manager Resume
- Strong understanding of all LINUX security best practices
- Extensive experience in application/system/network performance and availability monitoring (Tivoli, Nagios, Splunk, etc..)
- Scripting experience. Preferably PowerShell and Python
- Experience working in Dev-OPS/SRE Environment
- Good working knowledge of JPMorgan Chase infrastructure and applications
- Solid understanding of the Change Tool, ITSM as well as HP SM and Verum
- Good understanding of technology support models/structures
- Strong understanding the software development life cycle and delivery
- Relevant experience in Windows 2xxx operating system
6
Experience For Technology & Information Risk-infrastructure Support Resume
- At least five year experience of working independently in a large-scale multi-national environment
- Provide prioritised support to key stakeholders to ensure minimal down time of essential services
- Prioritize and delegate work
- Experience in basic Linux Administration would be an added advantage
- Experience in Windows Administration would be an added advantage
- Professional experience in production systems support
- Scripts experience
7
Experience For Site Infrastructure Support Associate Analyst Resume
- Experience with full development lifecycle from concept through implementation with J2EE Application Server (preferably Tomcat)
- Good to have Flink, Envoy proxy, hadoop hive, file beat
- Strong knowledge of business and application development environments
- Strong knowledge of business physical computer standards
- Very good knowledge of NT or Unix Client/Server platform
- Determining the best methods and procedures to follow when completing assignments and taking the initiative when resolving problems and making recommendations
- Managing administrative functions required to deliver infrastructure inclusive of planning, tracking, ordering, reporting, and consumption
8
Experience For Advertising IT Infrastructure Support Specialist Resume
- Managing a large team of resources through the full project lifecycle from scoping to planning and onto delivery
- Monitoring, controlling and managing computer hardware and software systems and network issues
- Implementing, maintaining and troubleshooting SCOM management packs
- Working knowledge of Load Balancer and networking concepts (TCP/IP, traffic routing)
- Identifying, analyzing, and resolving ESXi system problems, performance issues, and resource allocation
- Reporting Production - Operational and service delivery reporting production and interaction
- Programming and scripting capabilities used to automate processes to provide efficiency gains
- Mentoring and educating teams with world class leadership
- Working with the team to ensure availability of equipment and maximising processes
9
Experience For Global Treasury Infrastructure Support Resume
- Creating custom alerting in SCOM
- Creating custom reporting in SCOM
- Creating and deploying application patches and software via SCOM
- Troubleshooting and remediating SCOM agent deployment
- Understanding of networking, both wired and wireless
- Interacting with service members of the networking, systems, e-business and PC support groups in major metropolitan regions across the globe
- Managing customer requests for ESXi / ICP infrastructure support including: moves, adds, changes, repairs, and inquiries via email, chat or phone
- Tracking of ESXi / ICP infrastructure projects and related ongoing support
- Implementing and maintaining ESXi firmware / patches to meet the organization’s current and future requirements
10
Experience For Engineer, Infrastructure Support Resume
- Managing the team providing second and third level support. This requires resolution of user involved incidents that involve ESXi expertise
- Interacting and coordinating with vendors for incident resolution as needed
- Reaching consensus through partnership and influence while aligned to business needs representing both infrastructure and application points of view
- Programming knowledge in Perl, Python, or Shell scripting
- Working knowledge of Cloud Engineering. Private and Public Cloud
- Working with Risk and controls to review and implement the standards across board
List of Typical Skills For an Infrastructure Support Resume
1
Skills For Infrastructure Support Specialist Resume
- Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills
- Solid report/documentation generation and presentation skillsets
- Strong analytic, leadership, and negotiation skills
- Strong skills in automation
- Good communication skills and ability to communicate across cultures and at multiple organization levels
- Coaching and mentoring less experienced team members and upskill them on requirement
- Experience in Low latency performance tuning and good understanding of kernel tuning
- Design, code, testing and debugging skills
2
Skills For IT Infrastructure Support Specialist Resume
- Demonstrated experience successfully implementing High Availability and Disaster Recovery options (HACMP- High Availability Cluster Multi Processing)
- Experience in working with ticket systems such as Support Works or Remedy and an understanding of priorities and SLA’s
- Strong experience of providing cross training on technologies and operational processes to colleagues
- Proven experience working with virtualized platforms including LPARs on the P6, P7 and P8 processor architectures
- Demonstrated experience dealing with SOLARIS/LINUX/AIX/HP-UX products delivery in a business critical environment
- If no previous experience with GTI then willing to learn the organization to a good level and understand the requirements / vision
- Strong experience of supporting a production VMware and Citrix environments
- Strong experience of supporting data backup technologies
3
Skills For IT Infrastructure Support Resume
- Demonstrated experience successfully implementing High Availability and Disaster Recovery options
- Proven experience and expertise in hardware, operating systems and infrastructures
- Strong Scripting experience : python, shell
- Strong Experience in scripting (shell, Perl, python etc.) to automate the backup service requirement
- Prior experience in planning, coordination and implementation and the ability to work across teams and functions to execute and deliver
- Five years of management experience or a total of eight years’ experience within IT or a graduate of one of Eaton’s leadership development programs
- Overall experience. 5+ years of experience with NetBackup v6.x, 7.x and 8.x
- Experience in distributed storage environments OR 3+ years of experience in an associated technology (Server, Networks)
4
Skills For Regional Infrastructure Support Manager Resume
- Strong experience in Protocol Analyzers (Endace, Apcon, Wireshark, OpNet)
- Ensure all Servicedesk tickets are effectively managed and correctly updated
- Organizational health and design skills
- Excellent oral Mandarin and written Chinese. Good oral and written English
- Work effectively under pressure and tight deadlines
- Solid experience with SQL server 2008/2012 cluster installation and configuration
- Strong Experience in scripting (Shell, Perl, Python, etc.) to automate routine tasks/process
- Overall experience. 5+ years experience with Netbackup v6.x and 7.x
- Focusing on projects or programs that require technical and/or soft skills to drive delivery
5
Skills For Infrastructure Support Manager Resume
- Experience in prioritization, process and problem analysis
- Strong experience of system management tools e.g. SCCM/Altiris
- Knowledge and prior experience in any domain of Technology Infrastructure
- Validating information delivery by developing and completing usability test plans and studying user feedback
- Interfacing with internal clients, providing input towards technical solutions, advising on best practices, and validating new implementations
- Coaching and mentoring less experienced team members as well as overall team management responsibilities
6
Skills For Technology & Information Risk-infrastructure Support Resume
- Developing organizational functional goals, priorities and service objectives aligning with the overall GTI strategy
- Adhering organizational functional goals, priorities and service objectives aligning with the overall GTI strategy
- Working Good knowledge in either Perl or Python or Shell scripting to automate procedures and workflows
- Understanding and experience of client migrations in a large scale Netbackup Environment
- Wiring experience: RJ-45, RJ 11, 66 blocks, wiring codes. Familiarity with TCP/IP, DNS, DHCP, active directory, Microsoft exchange, Cisco VPN and FTP
- Computing experience in Microsoft in terms of configuration, sizing, performance etc. Microsoft certifications highly desirable
7
Skills For Site Infrastructure Support Associate Analyst Resume
- Working experience with network topology – TCP/IP network troubleshooting
- Acting as a coach and mentor for less experienced team members in the region
- Developing organizational functional goals, priorities and service objectives aligning with the overall CCB strategy
- Experience in creating and deploying API connectors for SCOM to various ticketing tools
- Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, and JMeter
- Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter
- Experience with tools, facilities and techniques for managing and administering data
8
Skills For Advertising IT Infrastructure Support Specialist Resume
- Experience managing and resolving issues in a large scale server environments
- Proven working knowledge (process and tooling) as related to IT Service Management (not limited to Incident / Problem / Change Management)
- Strong sense of ownership - feeling of personal accountability for all areas directly or indirectly supporting the Merchant Services business
- Experience in facilitating large workshops / running cross-border meetings
- Experience provisioning & supporting both virtual (VMWare) and physical servers
- Experience configuring and installing Cisco LAN switches
- Experience supporting Microsoft server operating systems
9
Skills For Global Treasury Infrastructure Support Resume
- Experience with internet routing issues and troubleshooting
- Experience in building enterprise software and proficiency in multiple languages preferably Java, Python, Shell scripting
- Working experience in AIX Operating System in an enterprise environment
- Experience providing technical, systems administration, or networking support in an enterprise or education environment
- 3 ? 8 years of technical experience with increasing responsibility
- Experience/exposure to networking architectures and technologies (LAN/WAN, Wireless)
- Experience/exposure to SAP supporting IT infrastructures
- Experience with Unix/Linux/Windows including SQL and other DBs
10
Skills For Engineer, Infrastructure Support Resume
- Knowledge and experience of working within the device and desktop domain
- Experience of supporting Time-critical environment
- Experience / Familiarity of working with Client (Windows 10) / Server (Windows 2008/2012), this includes services like AD, DNS and DHCP
- Experience interacting with senior management, project management and stakeholders
- Hands on experience in scripting (shell, Perl, python etc.) to automate the backup service requirement
- Experience administering CISCO UCS Domains
- Experience in the following is required
List of Typical Responsibilities For an Infrastructure Support Resume
1
Responsibilities For Infrastructure Support Specialist Resume
- Excellent analytical and conceptional skills
- Proven experience and success with LAN, WAN, WLAN, and WWAN implementation and support
- Following Technology Experience would be beneficial
- Experience in setting up Infra Monitoring using Icinga/ Splunk/ other Monitoring Tools
- Good understanding of Windows Server and Active Directory
- Experience supporting Citrix suite – XenApp, XenServer, XenMobile
- Establish and maintain a good working relationship with all academic and administrative units
- 6 to 8 yrs of working experience
- Good to have knowledge in Network infrastructure, Firewall, Load balancing setup, Citrix overview and Security implementation
2
Responsibilities For IT Infrastructure Support Specialist Resume
- Good to have knowledge in Network infrastructure, Firewall, Load balancing setup, and Security implementation
- Directs efficiency and effectiveness of the team’s efforts through remediation, documentation and the implementation of changes as required
- Experience with public and private cloud technologies, dedicated and multi-tenancy environments
- Develop customer focused metrics that demonstrate adherence to OLA’s and business value of service
- Highly self motivated and directed, with keen attention to detail and strong customer service orientation
- Information Technology experience and industry knowledge
- Validate application design feasibility
- Managing administrative functions required to deliver infrastructure operations inclusive of proactive planning, tracking, ordering and reporting
3
Responsibilities For IT Infrastructure Support Resume
- Planning, executing and coordinating Disaster Recovery (DR), High Availability (HA), Sustained Resiliency (SR) and Integration and Performance (JETS) testing
- Managing design of all infrastructure including evaluation, selection, implementation, integration, maintenance, upgrade, documentation, and troubleshooting
- Supporting and defining performance test scripts, document defects and identifying solutions for issues
- Participating in the development and testing of internal controls, scripts and other coding projects
- Following standard operating procedures for operational and customer facing functions (ex. Hotline support, chat room, etc.)
- Understanding coding and scripting to troubleshoot production issues
4
Responsibilities For Regional Infrastructure Support Manager Resume
- Coordinating and leading the response of technology problems and incidents
- Dissecting complex situations and refocusing on critical technology tasks
- Managing business cases and coordinating with all stakeholders
- Providing Incident, Problem and Change Management support utilizing best practices and guidelines
- Diagnosing problems and developing solutions for problems related to software, configuration and infrastructure
- Understanding code and scripting to troubleshoot production issues
- Developing and supporting the automation of routine operational activities
- Working knowledge on shell or other scripting to automate procedures and workflow
- Developing and supporting routine operational activities with automations
5
Responsibilities For Infrastructure Support Manager Resume
- Contributing in writing and in-person to root cause analysis meetings as part of process improvement
- Working knowledge with Perl, Python, Shell scripting
- Working closely with engineering and Dev teams to identify automation opportunities and solutions to currently manual work practices
- Deploying code across all environments
- Coordinating the end-to-end delivery of critical milestones across Name Services tower
- Performing software and OS installation
- Coordinating the end-to-end delivery of critical milestones across Directory Services tower
6
Responsibilities For Technology & Information Risk-infrastructure Support Resume
- Leading peers on tactical problems
- Interacting with internal customers extensively
- Articulating complex technical findings to management in clear, concise, and understandable terms
- Participating in incident calls to identify and fix issues within SLA
- Understanding of version and revision control practices and procedures
- Diagnosing problems and develop solutions for problems related to software, configuration and infrastructure
- Acting as primary customer interface for day to day issues and queries
- Managing the printer network
- Monitoring of IT Infrastructure
7
Responsibilities For Site Infrastructure Support Associate Analyst Resume
- Managing complex issues / projects with little or no Senior management involvement
- Leading project teams for large ESXi infrastructure project initiatives
- Overseeing departmental run book documentation
- Managing day-to-day customer support and critical telecommunications functions
- Conducting customer meetings to analyze incidents and applicable systems
- Managing all assigned work and technical escalation point for assigned support issues across the region
- Overseeing of the ESXi / UCS computer systems that include VMWARE and Cisco UCS
8
Responsibilities For Advertising IT Infrastructure Support Specialist Resume
- Working knowledge of TCP/IP, DNS, WINS, DHCP
- Taking responsibility for delivery of non-time critical ‘small work’ requests
- Creating custom collections in SCOM
- Understanding of Microsoft Desktop solutions
- Working closely with peer teams to deliver high availability and optimum performance for customers
- Leading incident calls to identify and fix issues within SLA
9
Responsibilities For Global Treasury Infrastructure Support Resume
- Monitor existing systems and ensuring that they are running in optimum conditions
- Xperience in Infra Monitoring using ICINGA/ SPLUNK/ other Monitoring Tools
- Basic knowledge of low voltage Ethernet cabling and TCP/IP networking
- Development of tooling improvements working closely with end users and cross functional partners
- Support data center controls and monitoring applications including facility device management application
- Assist with the testing and scheduling of jobs
- Identify and resolve complex Systems Management-related problems and implementing corresponding solutions
- Drive analysis using machine learning and data science to reduce customer impacts and increase operational efficiency
10
Responsibilities For Engineer, Infrastructure Support Resume
- Help team move towards better DevOps practices through avenues such as automation, self-healing, removing bottlenecks, process improvements, etc
- Investigation, analysis, documentation, remediation, tracking and reporting of technology risk and control identification and remediation
- Proficient knowledge and understanding in the following key areas
- Familiar with programming knowledge such as Perl, Python, Shell scripting
- Familiar with use of programming languages such as Python, shell scripting to automate processes and workflows
- Provide feedback and suggestions to the development of new software products & related to improving and offering new CIP Operations services
- 7+ exp in Spring, Spring boot, No SQl, elastic search, spark, kafka, Selenium, java 8, Rest and Soap services
- Independently leading projects that require advanced technical expertise with Unix operating systems
- Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
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