Infrastructure Support Engineer Resume Sample
Letha Okuneva
90870 Dickinson Ridges,
Houston,
TX
+1 (555) 906 3207
Work Experience
Senior Infrastructure Support Engineer
10/2017
-
PRESENT
Houston, TX
- Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices
- Eight or more years experience in integrating, sustaining, maintaining, securing, and enhancing robust technical solutions in an enterprise environment
- Able to configure systems to be consistent with institutional policies/procedures
- Able to communicate technical/complex information both verbally and in writing
- Able to patch and update operating systems and applications
- Able to assess infrastructure and system security requirements, recommend and document changes, coordinate and implement modifications and enhancements to the infrastructure, and sustain and maintain awareness of all ongoing security-related activities from an infrastructure point of view
- Demonstrate fundamental and practical application knowledge related to Security Content Automation Protocol (SCAP) tools and guidance, Security Technical Implementation Guides (STIGs), Information Assurance Vulnerability Management processes and plans to include DIARMF, NIST RMF, and ICD-503 standards
Infrastructure Support Engineer
05/2011
-
05/2017
Boston, MA
- Current DoD 8570 IAT III certification
- Be responsible for local hardware installation (PCs, notebooks, printers)
- Be responsible for local hardware maintenance and software installation
- Keep records of hardware
- Follow all IT-related Work Instructions
- Follow the instructions of the direct leader
- Good knowledge of the IT systems and technology
Wintel Infrastructure Support Engineer
10/2008
-
12/2010
New York, NY
- Good understanding of the IT infrastructure
- Pre-Intermediate level of English
- Troubleshoot and Resolve Infrastructure issues that are escalated via tickets/service requests
- Build, deploy and support clients, servers and associated peripherals in the production environment
- Create and maintain troubleshooting documentation
- Enforce strict configuration policies for all related infrastructure products
- Support software applications related to infrastructure products
- BS in Computer Science, Information Technology or related discipline
Education
University of Wisconsin-Richland
2002 - 2007
Engineer's Degree in Engineering
Professional Skills
- Interpersonal skills including verbal & written communication and listening skills
- Strong customer empathy and capacity to understand business impact, including proven customer relationship skills
- Relevant understanding in technology/ skills in line with skills matrix for (Wintel/VmWare/Unix/CommVault) Support
- Proven customer service skills and ability to work professionally and effectively with all levels of staff
- Excellent UNIX and Linux skills (administration, development, trouble shooting, bash scripting)
- Excellent customer relationship skills: including presentation of technical solutions, and major issue communication
- Demonstrated problem resolution skills and analytical/critical thinking abilities
How to write Infrastructure Support Engineer Resume
Infrastructure Support Engineer role is responsible for training, compensation, customer, documentation, reporting, integration, database, security, telecommunications, java.
To write great resume for infrastructure support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Support Engineer Resume
The section contact information is important in your infrastructure support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Support Engineer Resume
The section work experience is an essential part of your infrastructure support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Support Engineer resume experience can include:
- A team Player with strong communication skills and a “CAN-DO” attitude
- Rapidly establish a good working relationship with employees and other professionals promoting good IT practices
- Good experience with SharePoint, SQL queries, scripting and supporting Microsoft O365 environments is highly regarded
- Proven server maintenance experience including compliance break remediation and OS level patching
- Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations
- Demonstrated experience with Microsoft PowerShell scripting to improve systems operation
Education on an Infrastructure Support Engineer Resume
Make sure to make education a priority on your infrastructure support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Support Engineer Resume
When listing skills on your infrastructure support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure support engineer skills:
- Global support experience and good organizational skills are required
- Strong Windows Server / Active Directory skills and experience (GPO, DNS, DFSR, DHCP)
- Good documentation skills (requirements gathering and description, improvement proposals, process and procedures, training procedures)
- Good communication skills and problem solving attitude
- Strong written communication, presentation and analytical skills
- Excellent inter-personal skills, with the ability to deal with all levels of staff
List of Typical Experience For an Infrastructure Support Engineer Resume
1
Experience For IT Infrastructure Support Engineer Resume
- Proven experience in similar role (2nd line support, infrastructure support. etc.) preferably gained in an international environment
- Proven experience in problem identification, troubleshooting and resolution
- Effectively interface with key software/hardware partners such as Microsoft, Cisco, Actiance, and Integrated Research
- Experience with Windows Operating System for both clients and servers, Networking, Linux, NAS, SAN
- Experience in UNIX shell, Perl, Python, or similar scripting languages
- Experience of Integration and Acceptance testing of
- Good knowledge is required in the operation of the Network
- Proven ability to focus on the customer at all times
2
Experience For Senior Infrastructure Support Engineer Resume
- In the absence of the above, experience with infrastructure support and demonstrable interest in technology, infrastructure and / or hardware
- Experience within a globally distributed server and workstation environment with hundreds of servers and thousands of desktops in a 24x7 environment
- RetHat Certification desirable (or 3 years hands on linux admin experience)
- Previous experience with Hudson/Jenkins or other continuous integration tools
- Virtualisation experience, e.g. VCenter, VSphere, EXsi 4.0/5.1
- Experience with monitoring technologies (SCOM, SiteScope & Prognosis)
- Experience with virtual platforms (client and server) and Microsoft Office products
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset
3
Experience For Wintel Infrastructure Support Engineer Resume
- Experience with Citrix XenApp 6.5/7.6 and Netscaler vPX
- Experience with HP Blades and iLO
- Strong Proficiency in Microsoft Server OS
- The ability to work independently, readily adapt to change and balance multiple priorities in a self-directed manner
- Experience perform SQL queries
- Demonstrated technical mastery for voice, data and systems security related services
- Demonstrates Leadership through daily tasks
4
Experience For Development & Infrastructure Support Engineer Resume
- Hands-on commercial experience in the ICT industry in an Infrastructure role
- Experience with Microsoft AD, Windows Server, Microsoft Exchange, SCCM, VMware/Hyper-V, Citrix XenApp & XenDesktop
- Experience with IBM, EMC, Nimble and other SAN desirable
- SAN technology experience
- Can prioritise resources
- Individual and team effectiveness
5
Experience For Apprentice Infrastructure Support Engineer Resume
- Experience with WebSphere/Tomcat/Apache support in a large volume environment
- Knowledge/Experience in IIS/AEM/SSO/SPLUNK/Dyntrace desired
- Previous experience as System Administrator or operational/product support engineer in a dynamic 24X7 environment
- Experience in UNIX (Redhat Linux, AIX and/or Solaris)
- Relevant experience in Infrastructure Platforms (Wintel, Redhat , AIX and or Solaris)
- Excellent use of MS Office suite of tools (Word, Excel, PowerPoint) along with Visio for network diagram representation
- BS in Computer/Information Systems and/or eight years of experience as a server/network administrator in a medium-large enterprise
- Managing, Monitoring, Sustaining, Troubleshooting and supporting existing platform solutions
- Monitoring, backup, patching, troubleshooting, fixing, supporting
6
Experience For Workplace Infrastructure Support Engineer Resume
- Advancing end-to-end service visibility and availability through proactive monitoring, alerting and self-healing
- Networking – Cisco Switching and Routing
- Recognizing and escalating critical issues according to policy
- Ensuring customer is kept informed, for example during outages and projects
- Working knowledge of scripting languages. Particularly PowerShell
- Following JPMC engineering standards and products which are integrated across the Unix physical and virtual platforms
- Provisioning of all desktop hardware and software as well as end user training for all the new employees
7
Experience For Infrastructure & Support Engineer Resume
- Receiving and analyzing technical issues from clients
- Finding and applying solutions to client issues
- Supporting existing platforms which include Virtualisation, SVN, Jira and Confluence
- Planning and scheduling: Manages own time to meet agreed targets
- Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements
8
Experience For Data & Infrastructure Support Engineer Resume
- Ensuring optimal health of the local IT Infrastructure, this is by way of formal processes
- Taking on role of Problem management to identify root cause of Incidents. Remedial steps and action form part of this process
- Rotating On-call Support responsibility
- Monitoring tools, e.g. Zabbix
- Planning, organisation and delivery
- Programming knowledge in Perl or PowerShell
- Understanding of internal/external business issues and customer requirements
- Identifying issues and requests that could be undertaken by Service Desk Analysts in order to improve the first time fix rate
- Working with the Service Support Manager to update knowledgebase documents so customers can try to fix problems themselves
9
Experience For Technical Infrastructure Support Engineer for Freed Group Resume
- Understanding of PC / Laptop / Mobile Set-up & Configuration
- Understanding of IP network infrastructure
- Provisioning and supporting IT desktop services for XL Catlin users in order to meet service level and performance targets
- Keeping records of hardware
- Following all IT-related work instructions
- Following the instructions of the direct leader
- Replacing hard drives/memory/etc. and other hardware related tasks as required by our server and network teams
- Willing to learn new technologies and respond quickly to new challenges
10
Experience For Desktop Infrastructure Support Engineer Resume
- Learning new products and technologies as they are introduced into our systems
- High-Level VMWare (vSphere 6.x) and virtualization technologies, implementing, administering & supporting
- Work within the Infrastructure Team performing the following
- The DevOps team currently maintains more than 40 virtual machines using VMWare virtualised environment managed using vCenter
- Collaborate and assist development teams in establishing and maintaining a DevOps culture and method of continuous delivery
List of Typical Skills For an Infrastructure Support Engineer Resume
1
Skills For IT Infrastructure Support Engineer Resume
- Working with authoring resources to maintain procedural / system documentation in order to/to ensure that services are delivered efficiently and effectively
- Technical and troubleshooting experience working in a Cisco environment. Strong working knowledge of TCP/IP and general networking is required
- Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement
- To provide training to improve the technical skills of Service Desk Analysts when needed
- An analytical mind, problem-solving skills as well as an attention to detail
- Perform work in non-routine and complex projects, involving the application of technical skills
- Experience or strong knowledge/understanding of Office SW package
- Solid experience with Remote Access and VPN technologies such as F5 and NetScaler environments
2
Skills For Senior Infrastructure Support Engineer Resume
- Manage multiple end-user support and development requests effectively
- Self-starter with the ability to effectively work with minimal supervision
- Able to respond promptly and communicate concisely and effectively
- Effectively communicate technical standards, policies and procedures to end-user community
- Demonstrated ability to respond to critical system failures. Experience with technical documentation
- Server hardware experience (Cisco UCS/HP Server/Blade technology), experience with Netapp, Pure storage solutions and shared storage technologies ideal
3
Skills For Wintel Infrastructure Support Engineer Resume
- Collaborate and work effectively in a team-oriented environment
- Execute day-to-day support across local infrastructure. Ensure all desktop/infrastructure issues are effectively supported
- Learn/pick up new skills quickly
- Experience with good knowledge across all versions of Unix (REDHAT, AIX and/or Solaris) platforms
- Team player and able to work effectively across multiple teams and LOBS
- Managing your own workload and tasks to ensure appropriate prioritization and timely completion
4
Skills For Development & Infrastructure Support Engineer Resume
- Maintaining strong and mutually beneficial relationships with the stakeholders of the various business units within the Language division
- Working experience of ITIL framework
- Significant experience of operating in an IT engineering support or Windows systems engineering role
- Experience supporting server infrastructure running Microsoft operating system
- Experience designing, deploying and supporting container-based app platforms
- Experience of improving and simplifying development and operational processes via automation
5
Skills For Apprentice Infrastructure Support Engineer Resume
- Experience supporting server hardware, operating systems, virtual platforms, backups, and storage solutions
- To ensure all calls are logged on the call logging system, ensuring the call is logged with appropriate priority, and keep the 2nd Line call queue up to date
- Proven ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Perl or PowerShell
- Experience managing infrastructure running on Amazon Web Services
- Experience engineering solutions for Windows Desktop operating systems; e.g. Windows 7 - Windows 10 is required
6
Skills For Workplace Infrastructure Support Engineer Resume
- Experience working with Windows Server Operating Systems and Active Directory in a distributed environment is required
- Technical and troubleshooting experience working Microsoft Windows desktop OS and Microsoft Office is required
- Experience managing desktop environment using Microsoft Active Directory Group Policy Objects (GPOs) is required
- Solid understanding of networking TCP/IP
- Experience / Familiarity of working with with Client (Windows 10) / Server (Windows 2008/2012), this includes services like AD, DNS and DHCP
7
Skills For Infrastructure & Support Engineer Resume
- A strong team player, enjoys collaborative working and loves to be challenged
- TCP/IP based networking experience
- Excellent knowledge of power and space planning with the
- Strong understanding of Microsoft SCCM and ability to configure for optimal operation
- Experience managing an MDM platform and related technologies
- Experience of working within service management and quality driven technical teams
- Experience in some of the following technology areas
8
Skills For Data & Infrastructure Support Engineer Resume
- Engage people and implement change whilst delivering excellent business results
- Experience working with Physical Access Control Systems (e.g., Lenel, Honeywell, AMAG, etc.)
- Experience supporting Linux based infrastructures
- Demonstrated technical mastery for desktop and server related issues (Windows Server 2008/2012, Windows 7/10, TCP/IP, Power & Cooling, back-ups)
- Experience with various flavour of Linux and Unix operating systems
- Knowledge and experience working within an ITIL style service environment. Preferably ITILv3 Foundation Qualified
9
Skills For Technical Infrastructure Support Engineer for Freed Group Resume
- Design and Operate a large scale and highly available computing environment
- Possess 5+ years of previous experience working in varied, enterprise class environments and technologies
- Experience working in a 24x7, mission critical, enterprise data center environment
- Experience architecting public cloud services (IaaS, PaaS, SaaS)
- Good knowledge of the Testing and Project Life-cycles
10
Skills For Desktop Infrastructure Support Engineer Resume
- An effective communicator that works well in a collaborative team setting
- Experience of associated product upgrades including EMC power-path and VERITAS Cluster and Volume manager
- Good Understanding of Oracle RAC clusters & Web Components like Tomcat, Apache & WebSphere
- Hands-on experience in Production Support/Engineering
- Experience managing UNIX/Linux/Aix environment
- Experience supporting mission-critical platforms/applications desirably in financial services industry,
- Good Understanding of Oracle RAC clusters & Web Components (Tomcat, Apache and/or WebSphere)
List of Typical Responsibilities For an Infrastructure Support Engineer Resume
1
Responsibilities For IT Infrastructure Support Engineer Resume
- Robust documentation skills with high detail orientation
- Be responsible for ensuring assigned jobs in the ITIL toolsets are prioritised and actioned by the ICT Service Delivery Standards
- Demonstrate a focus on continual improvement and proactively identify opportunities for efficiencies within the team
- Experience with Dell PowerEdge server, Latitude laptop and OptiPlex desktop hardware needed
- Proven and demonstrable track record in medium to large enterprise environments
- A strong understanding of change control processes
2
Responsibilities For Senior Infrastructure Support Engineer Resume
- Experience with telephony solutions and Skype for Business
- Experience of SOE deployment, image management and MDT
- Architecting, planning documentation and delivery of IT solutions
- Providing “Hands and Eyes” support to the remote infrastructure support team in London / Europe with regard to Infrastructure incidents
- Working knowledge of software engineering practices, testing methodologies, etc
3
Responsibilities For Wintel Infrastructure Support Engineer Resume
- Support the Performance of the team by recording, tracking and socializing the data of the team at team meetings as required
- Competency in setting up and using automation tools, e.g., Chef, Puppet, Ansible, Packer, Jenkins, etc
- Assist with security protection for desktops, notebooks, servers and utilize existing tools or writing scripts to automate tasks
- Can challenge the way of doing things to develop and refine a standard operating environment
- To pro-actively identify improvements which can be made to enhance the service offering to our customers, and help in implementing these improvements
- Deep understanding of customers business
- Ensure all changes adhere to our standards, following clear change control and audit processes
- Ensure all IT documentation pertaining to local site is current and accurate
4
Responsibilities For Development & Infrastructure Support Engineer Resume
- Manage the support requests through the teams ticket management system ensuring SLA’s are met
- Track key infrastructure projects and problems providing feedback to the end users
- Security – Checkpoint firewalls, Web Filtering, Network Access Control
- Motivated individual, maintaining a positive attitude and dedicated work ethic
- Knowledge of structured cabling systems both copper and fiber
- Possess knowledge of a commercial operating systems
- Possess understanding of high availability and disaster recovery concepts
- In an infrastructure engineering role
5
Responsibilities For Apprentice Infrastructure Support Engineer Resume
- Azure Administration and provisioning capability
- Fluency in one or more of the following languages – PowerShell, Python, JavaScript
- Apply the concept of self-healing to prevent the recurrence of problems
- Support colleagues regarding IT requests/incidents (hardware/software)
- Provide IT training for newcomers related to EPAM Systems infrastructure
- Be responsible for communication room maintenance and environment monitoring
- Basic knowledge of networking (TCP/IP, VPN, VLAN, DNS, DHCP server configuration)
- Maintain configurations which secure against known operating systems vulnerabilities and defects
- Troubleshoot operating system and server hardware issues
6
Responsibilities For Workplace Infrastructure Support Engineer Resume
- Track and maintain desktop assets including inventory to support PC replacement requirements
- Support Desktop patching, security and vulnerability processes
- The ability to travel across the Sydney metropolitan area to client sites (driving licence required)
- Sound knowledge of Microsoft Networking topologies
- Government contract requires person to possess proof of U.S. citizenship. Education / Training / Certification
- One or more of the following security certifications required: CISSP, CISA, Security+
7
Responsibilities For Infrastructure & Support Engineer Resume
- Ansible/Puppet/Unix Shell Scripting
- Responsible for ensuring all network transitions to ‘in-life’ are successful in terms of service assurance configuration
- Responsible for the Updata centralised service management platform (Remedy Express), including development and integration where required
- Responsible for the NOC management platforms including management jump servers
- Ensure all Service Assurance platforms are themselves monitored 24x7x365 with adequate reporting of faults in to the Updata NOC and Service Desk
- Responsible for engaging suppliers and external organisations to keep up to speed on technology shifts and feature availability to the market
- Perform Windows server patching, maintain backup schedules and run daily checks on Windows system infrastructure
- Day to day investigation, tracking, and resolution of end user technical issues and requests
8
Responsibilities For Data & Infrastructure Support Engineer Resume
- Maintenance and troubleshooting of all desktops, notebooks, printers, mobile devices, IP Phones, and all other end user technical devices
- Prepare user documentation, procedures and relevant training materials
- Assist Infrastructure Support Manager with sourcing hardware and software
- Assist in statistical data capture of key metrics for IT reporting
- Research and report on new technologies that would help the department to meet new and ever changing business goals and requirements
- Specialist knowledge in technical system design, planning,
- Ownership/oversight and hands-on planning and deployment of ASRS’ systems upgrade lifecycles
- Proactive monitoring, identification and resolution of the most complex infrastructure and application problems
9
Responsibilities For Technical Infrastructure Support Engineer for Freed Group Resume
- Basic understanding of NAS and SAN storage capabilities
- Able to explain difficult concepts to colleagues to ensure that the meaning is understood
- Able to apply self-learning and improvement
- To provide occasional Service Desk support when required, answering support queries via phone and email within agreed SLAs
- To analyse calls logged in order to identify common trends and underlying problems
- To support the Infrastructure and Projects team in dealing with technical issues and projects when required
- Ensure confidentiality when dealing with sensitive information
- Monitor, diagnose and resolve Cloud & Security server platform and operating system incidents
10
Responsibilities For Desktop Infrastructure Support Engineer Resume
- Contribute to root cause analysis of customer incidents, driving continuous service improvement
- Responsible for the management and maintenance of the Infrastructure across the various clients
- Provide onsite and remote Level 2/3 Technical Support to the Service Delivery Team
- Collaborate with peers to facilitate the delivery of special projects including the implementation of new cloud and on premise-based infrastructure capacity upgrades
- Create, update and maintain relevant documentation
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