Site Support Engineer Resume Sample
Wanda Prosacco
278 Walker Brook,
Houston,
TX
+1 (555) 232 1573
Work Experience
Principal On-site Support Engineer
12/2015
-
PRESENT
Chicago, IL
- Manage Helpdesk requests directly, or escalate where appropriate, ensuring the provision of a consistently high quality service and timely resolution of issues
- Provision, configure and support PCs, VPN connections, server permissions and security, software, peripherals, WAN/LAN and additional devices/software/hardware (i.e. printers, copiers, mobile devices, A/V equipment)
- Ensure adherence to all relevant internal and external policies, processes and Standard Operating Procedures relating to data security, the network and its applications, and account access/management
- Provide first/second level support for enterprise applications and network related issues
- Order and track supplies, carry out inventory maintenance and fulfill all documentation requirements
- Participate in corporate IT projects as required
- Site coverage occasionally required to support other sites in Ireland and UK
- A strong understanding of technical and infrastructure environments (data communications, web technologies, network, security, etc.)
- Administrate, configure and monitor RSA’s Netwitness solutions within a live SOC environment
Site Support Engineer
12/2008
-
07/2015
Dallas, TX
- Solid hands-on knowledge of 3GPP/3GPP2 Standards and some involvement in public forums IP routing & switching : Sound understanding of IP/MPLS and Ethernet technologies
- Strong end-to-end technical knowledge in the following areas: Mobility Applications, Mobility Platforms and Operating Systems, VPN, WLAN, WWAN, LAN, TCP/IP, IP SEC, CDMA, GSM, GPRS, EDGE, UMTS, HSPA, LTE
- Quality of Service in LTE network architectures
- Designing, Developing and executing test plans for Validation of LTE feature functionalities
- Expert level solution scripting ability
- Expert-level understanding of system protocols and interfaces (Gn, Gi, IuPS, S1, S5, Gx etc) that are used within a wireless network
- Provide first level support for desktop computer systems under the guidance of the Site System Support Sr. and/or Site System Support Administrator
On-site Support Engineer
11/2005
-
06/2008
New York, NY
- Install PC’s and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location
- Monitor all scheduled production processing and act as a backup to the Site System Support Sr. when necessary to assist in any data backup and restore processes and ensure that all assigned tasks are completed properly and in a timely fashion
- Extensive experience specializing in Technical & Helpdesk Support or equivalent
- Knowledge of Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC’s, hubs, routers, switches)
- Knowledge of tape backup and restore procedures; anti virus procedures and application knowledge necessary; PC image creation and updating knowledge helpful
- Maintain KB articles as relevant to ticket resolution and research completed
- Operation of local site in line with ITCC
Education
University of Central Florida
1999 - 2004
Bachelor's Degree in Professionalism
Professional Skills
- Strong independent analytical, problem-solving and decision-making skills. Ability for critical thinking applied to root-cause troubleshooting and analysis
- Analyzing and discovering how all components of a distributed system work together using a broad range of skills and tools
- LAN and WAN networking skills needed for troubleshooting (NIC’s, hubs, routers, switches)
- Prior experience with Manufacturing and factory automation related technologies is desired
- Analyzing test results to evaluation reports which verify and validate system performance
- Working with the development team and other stakeholders to understand issues and validate fixes
- Data centre experience i.e. UPS/ air-con monitoring
How to write Site Support Engineer Resume
Site Support Engineer role is responsible for windows, english, troubleshooting, wireless, training, security, trading, telephony, analysis, reporting.
To write great resume for site support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Site Support Engineer Resume
The section contact information is important in your site support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Site Support Engineer Resume
The section work experience is an essential part of your site support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous site support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular site support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Site Support Engineer resume experience can include:
- Communicate effectively with staff, administration and vendors
- System admin, adv.user Windows platform skills
- Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
- Applying an evidence based approach to solving system problems and in real time to provide the fastest path to service recovery
- 2 – 3 years’ experience with PC hardware, operating systems and Office productivity application software
- Experience working in a multi country user support model
Education on a Site Support Engineer Resume
Make sure to make education a priority on your site support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your site support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Site Support Engineer Resume
When listing skills on your site support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical site support engineer skills:
- Excellent verbal and written communication skills. This include the ability to operate as a virtual team member of a global team
- Able to learn new applications quickly, and committed to keeping knowledge and skills up to date
- Able to work effectively on global and virtual groups and accommodate time differences
- Good working knowledge all Windows OS including Windows 10
- Experience working in a customer-facing environment, either SaaS or Internet
- Good knowledge of script creation (including powershell & batch) would be beneficial
List of Typical Experience For a Site Support Engineer Resume
1
Experience For IT Site Support Engineer Resume
- Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
- Self-prioritization of multiple open work orders for optimal user response time
- IT support experience
- Local operational costs management, such as telephony, maintenance contracts
- Refer any request for IT products that fall outside of defined standards to IT Manager and assist with request process into Build Function hopper process
2
Experience For On-site Support Engineer Resume
- Work with network and application engineers to ensure high end user satisfaction in a call center environment
- Document activities related to fulfillment of requests
- Providing E2 site support for maintenance and operational RTS systems. This includes E2 level DR investigation, opening DRs, working with the development team on real time solutions, and coming up with creative work arounds that meet customer needs
- Evaluation of submitted DRs for defect versus enhancement
- Position reports on a day-to-day basis to Services Manager
- Escalate more complex problems to appropriate level of management and provide information on problems that are
- Executes test plans, procedures and schedules for complete systems and/or subsystems
3
Experience For On-site Technical Support Engineer Resume
- Coordinates record/playback of data streams
- Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
- Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
- Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc
- Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
- Provide physical on-site and/or remote support services for end users in remote locations
4
Experience For Principal On-site Support Engineer Resume
- Provide on-site support for any activities for server maintenance upgrades
- Provide L1 support for audio/ visual equipment
- Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices
- Participate in follow-the-sun on-call rotation schedules to support Automation across multiple manufacturing plants across the world
- Coordinate with external vendors for service to location infrastructure components
- Provide installation / relocation / disposal of network printers
5
Experience For Site Support & DC Vmware Engineer Resume
- Provide secure location for storage of on-site tapes
- Working closely with SBD’s Global IT colleagues, our Industry 4.0 Center of excellence, the manufacturing plant Operational Technology groups, Manufacturing Engineering teams and automation suppliers to maintain operational support of IT implemented as part of SBD’s Industry 4.0 initiatives in our manufacturing site locations
- Work as the interface between a Plant’s Operational Technologies and Information Technology teams to ensure close collaboration for timely troubleshooting and resolution of Operational Technology’s related IT infrastructure/application issue that is impacting a plant’s manufacturing operations
- Troubleshoot and implement resolutions for any IT infrastructure issue related to the Operational Technology solutions. Provide root cause analysis of outages and assist in the implementation of remediation activities to continue to improve operational performance
- Develop and maintain the documentation of IT environment interfaces with Industrial automation solutions
- Actively participate in developing SBD’s Site IT Automation Support Engineering Community of Practice to ensure sharing of best practices and provide cross-training to ensure each member of the team can patriciate in problem identification, resolution and improvement actions
- Receives direction from Senior Site Support Engineer on daily prioritization of job assignments and projects
- Prepare, test, deploy, maintain, support, refresh and recycle all company end user hardware and various voice products
- Plays a direct role in maintenance, technical support and administration of core OS and all other software used by the company as well as analyze applications and implement improvements to optimize performance
6
Experience For Associate Site Support Engineer Resume
- Translate customer issues, recommend system solutions, and deploy. Work closely with business units to deploy quality products that meet business needs
- Ensure technical hardware and software is stocked well enough for business needs and inform management when additional stock is needed
- Manage and update documentation and inventory
- Participate in local Facilities Management (Fire Suppression; HVAC; UPS)
- Maintains the operations and maintenance of computer systems hardware, software, associated peripherals and network connectivity
- Analyze, troubleshoot and resolve computer and network issues in a timely fashion
7
Experience For Iscs Itunes Site Support Engineer Resume
- Maintains computer systems for optimal performance
- Works continuously on an open issue until completed or referral to senior management
- Assists in the creation of technical and procedural documentation
- Provides customer support via phone, email, and work order system or in person
- Represent the district in a positive and professional manner
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals
- Possibility to use foreign languages and to collaborate with cross-region teams
- Engage in and improve the whole lifecycle of Real-Time services—from inception and design, through automation, operation and refinement
8
Experience For Dedicated On-site Support Engineer Resume
- Recovery manage service issues
- Schedule, plan, create and deploy changes for new software implementations and fixes
- Certifications in the products used within Driveline
- Governance and management of vendors
- SCCM, AD, McAfee, MS Outlook, Office 365
- Systems and applications suites, email systems, etc.) within a network environment or equivalent combination of
- Team oriented - able to work in, and positively contribute to, cross functional teams
9
Experience For Senior Site Support Engineer Resume
- Active Directory user functions (ADS & Exchange)
- Windows XP, 7 & 8, and Server 2003, 2008, 2012
- Knowledge of anti-virus / anti-malware programs
- Installation and support of wide range of peripherals
- Bend, stoop, crawl and lift up to 60 pounds
- Typically reports to: Manager, Tech Services based in Singapore
- Office 365/SharePoint knowledge
10
Experience For Site Support Engineer Resume
- Sophos anti-virus knowledge
- Customer success focus
- Good overall understanding of IT systems that make up automation solutions including, Cisco based TCP/IP Networking, Wi-Fi, Cloud technologies, VMWare virtualization technologies, Windows & Linux based embedded systems, network services such as DHCP, DNS, SAML, etc
- Knowing when to reach out and leverage the extended IT team in resolving issues and problem resolution
- Working knowledge of emerging technologies related to Internet of things Edge technologies, Machine learning, MES systems and Infrastructure/Platform as a service
- Hardware Repairs (Laptop/Desktop/Mobile)
List of Typical Skills For a Site Support Engineer Resume
1
Skills For IT Site Support Engineer Resume
- Experience in maintaining and operational support of highly resilient IT solutions for manufacturing plants
- Good working knowledge of Apple MAC OS support
- Experience working in an information technology or related field
- Significant experience of providing technical support in a high output, dynamic environment
- Experience in supporting desktop applications in Local Area Network environment
- Demonstrable experience of the following technologies
- Experienced in troubleshooting PC hardware and software issues
- Experience working with ITIL transition management
- Experience working in a multi-country user support model
2
Skills For On-site Support Engineer Resume
- Experience solving technical macOS and iOS device issues
- Service Desk software experience for example Lan-Desk, Service-Now
- Software Deployment experience SCCM etc
- Group Policy Management experience
- Technical experience with iOS device activation and cellular technologies
- Any Cisco, Microsoft, AWS or VMWare certification to demonstrate proficiency is desired
- End user support experience in different platforms
- Experienced with ITSM tools and VIP users support
- Creating and implementing solutions for the integration, testing, and operation of RTS
3
Skills For On-site Technical Support Engineer Resume
- Training end users in internal standards & global ways of working
- Coordinating system testing activities with programs and other organizations
- Troubleshooting/coordinating system administration work to be completed by onsite staff
- Coordinating system testing activities with programs and other organizations; record/playback of data streams
- Wiring / Cabling
- Providing day to day Support of ‘Live’ Application Systems to Application Support Analysts (Second Line Support)
- Training end users in security awareness
4
Skills For Principal On-site Support Engineer Resume
- Translating customer contractual needs and requirements into system test solutions that acknowledge technical, schedule and cost constraints
- Operating local infrastructure in line with global standards and incooperation with global support teams
- Providing E2 site support for maintenance and operational RTS systems
- Coordinating system administration work to be completed by onsite staff
- Understanding of VOIP Systems
- Developing scripts to automate configuration changes or search logs for issues
- Practice sustainable incident response and blameless postmortems analyzing incidents, applying critical thinking and providing creative solutions
- Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.)
- Advance level of English (Speaking, Writing, Reading)
5
Skills For Site Support & DC Vmware Engineer Resume
- Establish and follow though daily routine checking on IT technologies supporting highly automated manufacturing systems
- Knowledgeable of varying tools for Desktop imaging
- Run multiple projects within tight timeframes. Outgoing personality and willing to tackle new roles, assignments, and responsibilities as needed
- Follow and enforce the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation
- Proficient in project management, planning and training
- PC image creation and updating knowledge helpful
- History of high-quality RTAs (Requests for Technical Assistance) and the appropriate handling of related cases
- Some understanding of basic mechanics, pneumatics, and electrically controlled machinery as used in an automated production environment is desired
6
Skills For Associate Site Support Engineer Resume
- Special training tailored to your needs and career goals
- Needs to be continually learning the latest platforms and technology tools
- Extensive use of keyboard involving repetitive motions with fingers
- Administration of logon accounts where automated provisioning processes do not exist
- Develop and maintain technical support documentation and training materials and assist in the development of standard
7
Skills For Iscs Itunes Site Support Engineer Resume
- Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
- Delegate IT support tasks and provide training to more junior staff and end-users
- Maintains knowledge of multiple computer Operating Systems and software applications
- Adapt and stay current with changing technology both in hardware and software
- Severe in nature or that are exceeding target dates
- Scale systems sustainably through mechanisms like automation, and evolve systems by implementing changes that improve reliability and velocity
- Significant use of keyboard involving repetitive motions with fingers
- Previous exposure to WDS and Deployment Studio
8
Skills For Dedicated On-site Support Engineer Resume
- Manage Backups software and routines (Microsoft Data Protection Console or similar)
- Knowledge of SQL for support of AO’s critical business systems
- Programming in at least one language such as: Java, C#, Javascript, Python or Ruby - experience with other languages is also valuable such as Shell scripting, PowerShell, PERL or PHP
- Basic networking knowledge (Network+ or equivalent training desired)
- Cloud technologies and platforms such as AWS or Azure using API or configuration tools
9
Skills For Senior Site Support Engineer Resume
- Knowledge of Windows Operating Systems and Microsoft Office
- Systems configuration and administration: Windows or Linux
- Knowledge of tape backup and restore procedures
- Anti virus procedures and application knowledge necessary
- Management/Maintenance of Microsoft Active directory & Exchange
- Good knowledge of networking and internet technologies and various operating system setup & configurations, technical support skills handling problems related to DNS, DHCP
10
Skills For Site Support Engineer Resume
- Knowledge of issue resolution for all versions of Windows that are compatible with iOS devices
- Technical knowledge of iTunes issues and resolutions
- Work independently and be focused
- Willingness to participate in “follow-the-sun” on-call rotation and be available for off-hour support in case of an outage
- Ensure that daily operations of the site are supported by efficient and robust IT support
- Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)
- Opportunity to develop based on clear career paths, to grow through experience and exposure
- Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
- No formal dress code - we welcome people as they are and perceive diversity as value for the company
List of Typical Responsibilities For a Site Support Engineer Resume
1
Responsibilities For IT Site Support Engineer Resume
- Travel as necessary
- Support bespoke/in-house software systems
- SOX compliance knowledge
- MCSA: Desktop Support
- MCSA: Windows Server
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