Installation Coordinator Resume Sample
Payton Wiegand
61424 Goldner Cliffs,
Detroit,
MI
+1 (555) 728 7126
Work Experience
Auss-lead Installation Coordinator
02/2017
-
PRESENT
Boston, MA
- Coordinates Site Visits and Installations between customer and installer
- Communicate installation schedules with home owners
- Selects installers for each customer
- Manages stock/inventory levels of all products
- Manages logistics and delivery of products to installers/customers
- Generates Purchase Orders and Work Orders for Installers
- Follows up with Installers on delinquent payments
- Validates all Final Installation Quotes from installers
- Provide feedback to improve Installation Coordinator processes
Installation Coordinator
07/2014
-
12/2016
Dallas, TX
- Provide reporting to management as requires
- Proven experience of managing customers preferably in a business to business environment
- Experience of scheduling and co-ordination of a field based engineers is desirable (but not essential)
- Knowledge of the security systems industry or construction/facilities industries would be desirable
- Review and post COBRA payments received to determine whether payments were mailed within federal time guidelines, whether payments are the correct amount, if someone failed to pay, if it’s an NSF, if grace periods apply, and if under legal guidelines there is a significant payment variance
- Order equipment to ensure availability for installations
- Receives orders from SOS or customers and works with customer, internal departments and installation companies to coordinate and track all aspects of a multi-step installation process
- Excellent organizational skills and the ability to effectively manage multiple priorities and determine best course of action for each situation while meeting deadlines and accurate and timely completion of all documentation and KPI’s
Service Incubator Installation Coordinator
05/2010
-
05/2014
Philadelphia, PA
- Takes ownership and remotely manages the installation delivery of the customer’s hardware installation order
- Review/approve all Installation crew (non-supervisor/lead) employees’ expense reports and vacation requests
- Work closely with subcontractors. Maintain subcontractors’ documentation (Certificates of Insurance, subcontractor agreements and rate sheets). Review subcontractors’ timecards and approve invoices
- Responsible for supplemental forms at the customer’s request. (examples: Drug screens, welding certification documentation)
- Fluent English and Polish or Czech or Slovakian knowledge required
- Participate in servicing of departmental KPI’s
- Actively contribute to drive customer handover activities in alignment of department KPI’s
- Fluent English+ Spanish knowledge required
- Contact newly contracted dealerships to solidify implementation dates within two business days of receipt. Assign to lead or DIM group
Education
Strayer University - Woodbridge Campus
2005 - 2009
Engineer's Degree in Accounting
Professional Skills
- Excellent presentation skills, telephone etiquette and professionalism, client service skills and time management proficiency
- Strong multi-tasking, time management and strong organizational/follow-up skills
- Demonstrated ability to possess excellent communication skills
- Demonstrated ability to possess strong interpersonal skills
- Reporting skills, strong knowledge of Excel
- Very strong MS office, skills – especially Excel. Working knowledge of vlookups and other advanced formulas
- Very strong MS office, skills - especially Excel. Working knowledge of vlookups and other advanced formulas
How to write Installation Coordinator Resume
Installation Coordinator role is responsible for english, organizational, microsoft, presentation, reporting, training, excel, word, telephone, etiquette.
To write great resume for installation coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Installation Coordinator Resume
The section contact information is important in your installation coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Installation Coordinator Resume
The section work experience is an essential part of your installation coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous installation coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular installation coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Installation Coordinator resume experience can include:
- Strong computer skills (Microsoft, etc)
- Good organizational skills, with the ability to track the status of multiple properties at any given phase of the deployment effort
- Excellent analytical, organizational, communication, facilitation and presentation skills required
- Organizational skills, ability to prioritize and meet deadlines
- Influencing skills and commercial awareness
- AutoCAD skill would be considered an added skill
Education on an Installation Coordinator Resume
Make sure to make education a priority on your installation coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your installation coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Installation Coordinator Resume
When listing skills on your installation coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical installation coordinator skills:
- Strong email and phone communication skills with ability to be firm on task timelines without alienating customers
- Telecommunication experience, technical skills is an advantage
- Excellent communication and presentation skills both verbal and written in Dutch AND English
- Project administration skills or demonstrable experience
- Excellent communication and presentation skills both verbal and written in German AND English
- Excellent written & Verbal communications with ability to effectively interact with multiple levels of Johnson Controls (TycoIS) and customer organizations
List of Typical Experience For an Installation Coordinator Resume
1
Experience For Provider Installation Coordinator Resume
- Very strong MS office, skills – especially Excel / SharePoint
- Ensure collection of experience data and provide installation and hook-up input to project experience report
- Experience with / certified in lift installations
- Hands-on experience with workshop equipment and standards
- Computer literacy with recordkeeping systems and trust systems; and experience with plan reconciliations
2
Experience For Installation Coordinator With Spanish & English for Hewlett Packard Enterprise Account Resume
- Work well under pressure with multiple priorities and deadlines in a high stress environment
- Coordinate, prioritize and schedule installations
- Operate Spectra equipment safely and legally as directed by Management
- Provide monthly reporting on travel and backlog metrics
- Introduce and assist in managing Installer’s Partner Portal accounts
- Manage enrollment in on-base training
3
Experience For Service Incubator Installation Coordinator Resume
- Coordinate program meeting and event space, Audio/Visual requirements and other logistics required
- Coordination of the whole installation process including
- Assist in the scheduling of "in house" technicians
- Ensure all identified installation and hook-up related activities are timely planned according to project and modification task milestones
- Prepare installation and hook-up input to project reporting in accordance with project routines
4
Experience For Auss-lead Installation Coordinator Resume
- Maintain data integrity in PSA and Resource Management through weekly/monthly
- Provide weekly and monthly reports to management
- Familiar with workshop Safety & Environmental regulations
- Highly organized and capable to work independently
- Positive attitude and willingness to travel up to 60-80% within the EMEA region
- Serve as the on-site coordinator for all program participants, instructors, collaborators and sponsors
- Cultivate appropriate relationships with on-base facilities management and transition offices to support program requirements
5
Experience For Workshop Installation Coordinator Resume
- Co-lead program orientation sessions with the Installation Manager
- Track referral and placement of participants with employer partners
- Provide graduates with follow-on resources (employment resource toolkits, etc.)
- Track participants’ progress through step of the program from start to finish – ensure no student gets “lost in the cracks” and continues to advance to employer placement
- Coordinate program meeting and event space, Audio/Visual requirements and other logistics as required; cultivate appropriate relationships with on-base facilities management and transition offices to support program requirements
- Creates service tickets in MasterMind system
6
Experience For Installation Coordinator Italy Resume
- Update and/or add master inventory for newly completed installation jobs
- Ensures internal department’s completion of tasks, within the implementation plan, by the scheduled date
- Basic knowledge base of ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype)
- Excellent written and oral communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base
- Knowledge of Claims Adjudication including both contact pricing and health plan benefits
- Responsible for resolving various claims discrepancies related to provider installations and contract pricing
7
Experience For Employer Installation Coordinator Resume
- Work in a team environment to ensure common goal of providing exceptional customer service
- Participate in meetings and training as required
- Make dependable judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company
- Escalate issues to appropriate levels within an organization
- Call Customers to move up jobs
- Manage install schedule to make sure installers are productive and busy
- Coordinate all installation schedules for installers
8
Experience For Project Installation Coordinator Resume
- Use Tleemar system to schedule installation appointments
- Confirm all installation appointments daily
- Retain installation completion sheets, Write up phone sales, Order equipment for jobs
- Deliver materials to designated jobsites and unload via manual or electronic pallet jacks
- Interact with and communicate with customers, colleagues, and vendors throughout the course of the work day to resolve issues
- Work in dynamic environment and adjust quickly to change
- TEAM MEMBER: Collaborate with call centers, internal staff and other stakeholders to support projects as determined by their leadership
- Provides clear communication regarding the roles of each individual involved in the implementation. Collaborates with team members to continuously improve implementation processes. Makes recommendations to clients based upon needs and standard service available within the retirement plan products
9
Experience For Installation Coordinator Chicago Resume
- Communicates the details of the account installation to each internal department, as it pertains to their workflow. Performs updates to internal tracking system. Keeps Sales Managers, Account Managers and Implementation Management informed of account definition and installation activity
- Sets and manages customer expectations and adapts/prioritizes needs and requests
- Escalate issues to appropriate levels within an organization. Ability to work additional hours as necessary to meet business needs
- Coordinate program meeting and event space, Audio/Visual requirements and other logistics as required, cultivate appropriate relationships with on-base facilities management and transition offices to support program requirements
- Support the logistic efforts for the Field Service-Compounding team to include scheduling and coordinate activities to ensure contract requirements are met
- Communicates installation procedures and ensures installers adhere to these installation procedures and processes, including paperwork and hardware handling
10
Experience For Installation Coordinator, National Accounts Resume
- Track participants’ progress through step of the program from start to finish – to include advancing to employer placement
- Liaison between Field Service-Compounding Representatives and the Sales team
- Draft, type, proofread, and edit correspondences, reports, memos, logs and other forms of internal and external records and communications, while maintaining a high level of confidentiality
- Create and maintain files of all documents used for installations (brochures, videos, software, training material, installation records, etc
- Assist as required, with entering received material into inventory system
- Address job issues, finding workable solutions to correct problems
- Report and consult with Operations Manager on any issues dealing with installation and administration
- Assist ISTM with monthly setting of revenue forecast, and
- Full scheduling of all installations for the branch
List of Typical Skills For an Installation Coordinator Resume
1
Skills For Provider Installation Coordinator Resume
- Excellent verbal and written communication skills, including planning and organizing training
- Demonstrated project coordination skills in a fast paced, high volume environment where a high level of accuracy and attention to detail is required
- Strong Customer focus skills (Moment of Truth)
- Strong attention to details, fast and accurate data entry skills
- Demonstrated superior people and telephone skills
2
Skills For Installation Coordinator With Spanish & English for Hewlett Packard Enterprise Account Resume
- Excellent organization, planning, and project management experience
- Interpersonal communication skills, including telephone etiquette
- Fluent English language written and verbal skills,
- Fluent English language written and verbal skills
- Assist in developing an effective outreach and recruiting plan for attracting transitioning service members and active duty spouses
- Experience in Microsoft Word (creating documents) and Excel (creating spreadsheets, sorting, and data entry)
- Experience with recruiting, sales or marketing desired
- Experienced in providing spreadsheet/presentations and reporting
3
Skills For Service Incubator Installation Coordinator Resume
- Experience working in the Call Center or Service Center
- Customer service or client service experience, preferably within an office setting
- Medical claims processing experience
- Experience dealing with workshop equipment installations (Lifts and associated workshop equipment)
- Experience with small electrical & piping work
- Good understanding of CAD Drawings / architectural plans
- Appointment scheduling experience
4
Skills For Auss-lead Installation Coordinator Resume
- Proven to be proactive, self-motivated, detailed oriented, and work with minimal supervision or support
- Work experience at a multinational company is an advantage
- Work experience in the field of telecommunication is an advantage
- Work experience in the field of telecommunication and/or implementation coordination in an international area
- Demonstrated ability to perform data and trending analysis, identify performance gaps, highlight strengths, and provide shared best practices
- Strong desire and ability to motivate and support transitioning service members and family members from military to corporate careers
5
Skills For Workshop Installation Coordinator Resume
- Strong knowledge of Microsoft applications to include: Outlook, Excel, Word, and PowerPoint
- Proven ability to meet metrics in a productivity environment
- Facets experience
- 6 months service coordination experience
- Experience in change control management
6
Skills For Installation Coordinator Italy Resume
- Technical experience and familiarity with Mastermind and AS-400 / Telemar applications ideal
- Technical experience and familiarity with Mastermind and AS-400 / Telemar applications
- Demonstrated ability to act in a professional demeanor with customers and fellow employees
- Demonstrated ability to communicate both written and orally
- Demonstrated ability to read and comprehend written reports and documentation
- Demonstrated ability to read and interpret blueprints
- Ordering all equipment & materials for the project, including processing equipment returns
- Reviewing Installer performance to ensure that Tesla’s Installer network achieve and maintain industry leading customer satisfaction scores
- Establishing and maintaining point of contact on assigned projects
7
Skills For Employer Installation Coordinator Resume
- Tracking of project RFI's, change orders and other pertinent documentation
- Calling customers to confirm install jobs for next day
- Ensuring all jobs are completed within scheduled
- Responsible for the following aspects of warehouse management: Loading/Unloading of trucks, tagging inventory, and cleaning of warehouse
- Assist in developing outreach and recruiting plan for attracting transitioning service members and active duty spouses
- Responsible for assisting field engineers in getting parts (missing/DOA) ordered and to job sites in a timely manner
8
Skills For Project Installation Coordinator Resume
- Assist installers in becoming a vendor and ensuring installers are being paid in a timely manner
- Office environment with team members talking, walking, and other possible distractions
- Provide product/service information to customers by answering questions and offering assistance
- Handle customer issues as they arise by engaging necessary resources and following company processes
- Responsible for staying in touch the customer and providing updates throughout install process
9
Skills For Installation Coordinator Chicago Resume
- Communicate with National Account Coordinators regarding site readiness, scheduling, etc
- Assist the Installation Supervisor in gathering and moving materials necessary to complete the display reset
- Make recommendations on improvements to existing processes to help streamline the project
- Manage server ordering for properties
- Manage PKI Ordering and installation for properties
10
Skills For Installation Coordinator, National Accounts Resume
- Manage hardware ordering for properties
- Provide shipping instructions to Logistics team
- Improve company and customer quality by recommending changes
- Assist with customer interfacing and project status updates
- Service center environment with moderate noise level due to Representatives talking, computers, printers and floor activity
- Proficiency with small hand tools used to install and modify fixtures including hammers, screwdrivers, wrenches, and drills
- Shall be registered under a Professional Accreditation or Chartership for Engineering (Regulatory Body for Engineers)
- Proficient with Microsoft Office including PowerPoint, Word and Excel
List of Typical Responsibilities For an Installation Coordinator Resume
1
Responsibilities For Provider Installation Coordinator Resume
- Advise sales rep via IBT email of the start date – if the date changes TIP email to rep providing update
- Utilize Facets claims processing system
- Assist as required, with entering received material into the inventory system
- Monitor installation service queues (RAC Assurance Tool, Internal Support Portal in My Oracle Support, ACS Installation Tracking) on a daily basis
- Maintain daily calendars for meetings and events
- Update department organizational charts on a monthly basis
2
Responsibilities For Installation Coordinator With Spanish & English for Hewlett Packard Enterprise Account Resume
- Coordinate and distribute monthly management calendar
- Coordinate and manage the logistics before the installation begins. Follow up to ensure actions are completed
- Coordinate projects assigned to the department for installation - i.e. copying, mailings, stuffing envelopes, etc. responsible for completing the projects timely and accurately
- Operate standard office equipment including calculator and telecommunications devices
- Multi task and independently meet established deadlines
- Research, draft and compile records, reports, and communications
- Work with internal project manager to maintain schedules and deliverables to customers
- Ensures that customer relations and interface are professional and responsive
3
Responsibilities For Service Incubator Installation Coordinator Resume
- Proactively seeks solutions to customer needs and explores creative alternatives
- Review with project managers, Sales associates, and sales assistants the requirements of a job and availability of installers
- Review and verify installation work orders
- Review and verify materials for a scheduled job
- Prepare material cut sheets for installer and the warehouse as outlined by the installation work order
- Monitor jobs in progress with installers and project managers
- Maintain up to date files on installers
- Review and process installer invoices and bills
- Manage stock/inventory levels of Energy products for residential deployments
4
Responsibilities For Auss-lead Installation Coordinator Resume
- Support Installation Specialists per country to ensure efficient internal process flows
- Manage logistics and delivery of products for Direct Sales Customers
- Contract Management of installation partners
- Follow up with customers and installers on negative customer satisfaction survey responses
- Confirm Energy product orders in IT systems
- Follow-up on ad-hoc requests
5
Responsibilities For Workshop Installation Coordinator Resume
- Daily updates to TIP and Labor Scheduler
- Update TIP when job is “touched” (calls, orders, follow-up, etc)
- O Work with internal project manager to maintain schedules and deliverables to customers
- Track participants’ progress through step of the program from start to finish – ensure students are coached to persistence and continues to advance to employer placement
- Prepare material cut sheets for installers and the warehouse as outlined by the installation work order
- Receive all calls related to installation
6
Responsibilities For Installation Coordinator Italy Resume
- Schedule and confirm customer appointments
- Enter data into the computer system
- Provide information to sales reps
- Provide information to customers
- Follow up after installation
- Follow up at all levels of installation
- Basic knowledge of security system parts (an asset)
7
Responsibilities For Employer Installation Coordinator Resume
- Verify jobsite is ready for window installation (jobsite conditions, verify window openings are correct and true per plans)
- Schedules work on project and keeps customer informed of work progress
- Coordinates deliveries to job site
- Handles customer service issues and provides customer satisfaction feedback to outside sales staff
- Verify windows are installed properly, per applicable installation instructions by builder
- Ensure all planned installation and hook-up scope is balanced against available bed capacity at site
- Ensure installation and hook-up work is performed in accordance with project execution model, task schedule, budget, quality and HSE aspects
- Review overall installation and hook-up methods and design solutions with focus on constructability aspects
8
Responsibilities For Project Installation Coordinator Resume
- Actively ensure that all job cards and resources (identified materials, tools and equipment, personnel requirements) are delivered timely; and offshore organisation has the required support and information required
- Ensure identification of changes and implement corrective actions as necessary / as agreed
- Ensure preparation of redline mark-up's for as-built documentation
- Takes ownership of Installation Service Requests and creates install tasks for field delivery
- Responds to customer inquiries related to the installation Service Request, from both external and internal customers
- Monitors the installation work queues
- Works with the customer and the Field Delivery resource to confirm delivery of the asset at the intended customer site
- Spend majority of the day on a personal computer and telephone
- Organize and facilitate conference calls with internal/external customers and Oracle teams for Engineered Systems planning, implementation and deployment. Facilitate customer interface with ACS or Field Service for the purpose of developing the Engineered System configuration
9
Responsibilities For Installation Coordinator Chicago Resume
- Coordination and communication with sales and support teams on all newly booked Engineered System orders to verify products, features, install charges, ship/delivery schedules, and customer expectations
- Ensure Oracle Traffic department is in receipt of a current and valid site survey prior to product shipment. Maintain communications with Traffic to ensure customer has up to date delivery information
- Create Pre-Site Survey and ASR Collaboration Service Requests as required for Engineered Systems installations. Verify the accuracy of Engineered Systems installation Service Requests. Create OSSI installation tasks properly and in a timely manner
- Assist Field Service and/or Sales with validation of installation services for a given serial number or sales order
- Coordinate the installation and (subsequent) removal of Engineered Systems on Loaner orders. Verify planning and implementation is completed in compliance with loaner agreement timelines
- Review Engineered Systems product activities with ACS management, schedulers and Back Office support through regular/as-needed updates to the RAC Assurance Tool, ACS Installation Tracking Tool and weekly update calls
10
Responsibilities For Installation Coordinator, National Accounts Resume
- Monitor installation service queues (RAC Assurance Tool, Internal Support Portal in My Oracle Support, ACS Installation Tracking, Backlog reports) on a daily basis
- Coordinate and communicate with sales and support teams on all newly booked Cloud Machines and Engineered System orders to verify products, features, install charges, ship/delivery schedules, and customer expectations
- Ensure a site survey has been performed prior to product shipment. Maintain communications to ensure customer has up to date delivery information
- Experience working in a production environment meeting production and quality goals
- Experience with Oracle, SAP, CARMS or Grantt
- Offshore experience desirable
- Working knowledge of networks, computer hardware, and software
- Scheduling 100+ people over multiple geographical locations
- Knowledge of scheduling software (MS Project, Suretrac, etc)
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