IT Support Analyst Resume Sample
Eloisa Bednar
8513 Waino Via,
Dallas,
TX
+1 (555) 305 1569
Work Experience
Senior IT Support Analyst
09/2016
-
PRESENT
Philadelphia, PA
- Demonstrated self-starter with ability to identify methods to improve cost effectiveness and availability of the Bank’s platform services
- Performs works in a lead role on all aspects of diverse research, analysis, design, hardware/ software support, development of technical solutions and/or testing
- Assignments are moderate to highly complex and are performed under minimal management supervision
- Acts as a resource in the exchange of technical information with infrastructure and project teams, the business and outside vendors
- Demonstrated leadership capabilities to work effectively with senior management
- Capacity management background and strong understanding of the metrics and systems management tools that would allow for an immediate contribution to the group
- Experience and knowledge of the various operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS)
- Strong technical skills and working knowledge of the virtualized server hosting environments (Power and ESX), including Capacity Management/Planning related disciplines
- Understanding of Storage and Storage Networking concepts
IT Support Analyst
10/2013
-
03/2016
Phoenix, AZ
- Position requires knowledge of credit risk reporting and methodologies and strong technical background to implement an automated suite of data management and reporting under the BCBS 239 Risk Reporting and Aggregation framework
- Work with the business to design effective “To-Be” processes; identify and define detailed support and operational processes/procedures
- Provide support to data to day running of the Credit Risk Data Mart (CRDM) and reporting tool (SAP/BO) and managing the life cycle of implementing and delivering IT components across various technology groups
- IT Change Management – use change management policies and procedures to document, track, assess impacts/risks and implement changes to the environment
- Provide timely escalation of issues to the Technology Project Manager (Application Manager, Demand Manager, Portfolio Manager) and ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution
- Technical VoIP, Network or Server administrator profile
- Be the primary IT contact on site for users for the reporting and escalation of local IT issues, including issues with desktop, network and telephony infrastructure
- Liaise with local and national IT service providers and vendors to help resolve IT issues
Junior IT Support Analyst
04/2011
-
06/2013
Dallas, TX
- Knowledge of Middleware (ie. Websphere, Tomcat, IIS, JBOSS, etc…) and Database (SQL, Oracle, DB2, etc..) a definite asset
- Strong knowledge of TD system metrics database and associated data integration points
- Knowledge and past experience with the service costing reporting
- Experience and scripting knowledge of UNIX and Windows operating systems an asset
- Database scripting experience an asset
- Works independently in a senior/lead role on all aspects of diverse research, analysis, design, hardware/ software support, development of technical solutions and/or testing
- Experience and knowledge of the various operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies
- / weekly
- Work with business stakeholders as SMEs to assess current capabilities, understand business processes and develop TS support handbook, service level agreement, change management process
Education
Neumont University
2006 - 2011
Bachelor's Degree in Computer Science
Professional Skills
- Outstanding organizational, interpersonal and collaboration skills; strong problem solving skills; strong service orientation
- Very strong problem-solving and decision-making skills, and excellent customer service skills
- Excellent written and verbal communication skills and strong problem solving and analytical skills
- Possess mature consulting skills, excellent influencing, facilitation, and partnering skills
- Balanced blend of analytical skills, problem solving and strong reporting skills
- Good initiative, problem solving, priority setting, and collaboration skills. Basic organizational and analytical skills
- Creative problem solving skills with strong troubleshooting skills
How to write IT Support Analyst Resume
IT Support Analyst role is responsible for customer, interpersonal, technical, troubleshooting, basic, analytical, organizational, business, english, microsoft.
To write great resume for it support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Support Analyst Resume
The section contact information is important in your it support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Support Analyst Resume
The section work experience is an essential part of your it support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Support Analyst resume experience can include:
- Excellent communication and conversation skills (Verbal and Written and good documentation skills
- Excellent problem-solving skills; able to define problems, collect data, establish facts, set appropriate priorities, and draw valid conclusions
- Excellent customer service and communication skills to work effectively with clients and vendors
- Experience working on a client facing team with excellent verbal, interpersonal, and written communication skills
- Excellent German language and good English language skills (in speaking & writing)
- Excellent user experience delivery skills
Education on an IT Support Analyst Resume
Make sure to make education a priority on your it support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Support Analyst Resume
When listing skills on your it support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it support analyst skills:
- Strong interpersonal skills with the proven ability to build strong and effective working relationships with internal and external stakeholders
- Work experience demonstrating ability to multi-task, high level of verbal and written communication skills, analytical skills, and team-player outlook
- Strong soft skills; organizational, communications, conflict management and decision-making skills
- Over 5 years of global experience in support services, strong service delivery skills and vendor management experience
- Excellent interpersonal communication skills required to effectively deliver impact statements to all levels of business/audiences
- Strong interpersonal communication, facilitation and negotiation skills and can work effectively with vendors to fulfill support requirements
List of Typical Experience For an IT Support Analyst Resume
1
Experience For Senior IT Support Analyst Resume
- Global experience in support services, strong service delivery skills and vendor management experience
- Strong communication (to client, team and management) and strong customer facing skills (both verbal and written)
- Strong client service skills and proven ability to provide a high level of support/customer service in a business environment
- Self-starter with excellent customer service skills and good knowledge of project delivery life cycle
- Strong analytical, problem-solving and synthesizing skills (in troubleshooting complex challenges)
- Demonstrated knowledge of basic troubleshooting skills for MAC OS X and Windows 7 hardware and software
- Very good communication skills and the ability to solve problems independently
- Are service-minded, excellent customer service skills, proactive with regards to user expectations and needs
- Are service-minded, have excellent customer service skills and are proactive with regard to users' expectations and needs
2
Experience For Junior IT Support Analyst Resume
- Well developed oral and written communication skills, strong customer service/awareness orientation
- Intermediate UNIX skills experience
- O Strong technical and coordination skills, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment
- Strong communication skills, both verbal and written, are essential in order to interact with support groups & clients
- Strong interpersonal communication to effectively interface with internal/external customers
- Solid stakeholder management and relationship skills
3
Experience For IT Support Analyst, Associate Manager Resume
- Demonstrated ability and desire to learn new technologies and skills
- Strong communication skills, both verbal and written, are essential to interact with support groups, clients, and vendors
- Strong written & spoken English communication skills is a requirement
- Excellent written and verbal communication skills at all levels of the business
- Excellent communication and user support skills
4
Experience For Executive IT Support Analyst Resume
- Strong Windows based skills e.g. Office, Email & Active Directory
- Good coordination/organizational skills
- Experience supporting end-users in a professional environment, experience within a law firm setting is ideal
- Experience overall with experience in UNIX/Linux scripting, JAVA programming, Database
- Mandatory Skills: Unix/Linux OS, Enterprise Content Management, JAVA, Unix scripting, job scheduling, Database knowledge (DB2, Oracle)
- Multitask and effectively work with geographically dispersed technical teams including outsourced vendors
- Experience as a Support Analyst or equivalent experience in supporting enterprise applications
5
Experience For IT Support Analyst / Help Desk Resume
- Experience as a Support Analyst or equivalent experience in supporting enterprise applications
- Develop data processing skills
- Demonstrated experience with supporting laptops, workstations, Windows servers, and other IT infrastructure
- Analytical skillset and critical thinking
- Two to five years of experience as a Site Support Analyst or 1-3 years of hands-on experience working in end-user desktop support role
- Basic network troubleshooting skills (IP, DNS, wireless) is required
- Provide outstanding customer service skills
- Self-starter with proven experience accomplishing support activities
- Proactive and robust problem solving skills
6
Experience For IT & Support Analyst Resume
- Solid experience supporting productivity applications, Outlook, connectivity to file servers and application servers
- Experience as a Support Analyst or equivalent experience in supporting enterprise applications
- Willingness to work effectively in both independent and team work environments, helping others to resolve critical service issues
- Quick & accurate data entry & typing skills
- Have prior experience working in a consultative capacity
- Proven experience in supporting Dell laptop/desktop and Microsoft Shop is required
- Project tracking and management skills
7
Experience For Radiology IT Support Analyst Resume
- Two to five years of experience as a Help Desk Specialist or 1-3 years of hands-on experience working in end-user desktop support role
- Sophisticated communication skills in English
- Technical skills in UNIX, Sybase, Oracle & web based technologies
- Olid experience with Windows 7, Mac and MS Office (both desktop and laptop)
- Distinctive soft skills and high customer focus
- Determine users’ needs and communicate effectively with team members to resolve issues in an efficient matter
- Train and develop skills, suggest paths and challenges
- Demonstrated experience with depth and breadth of technology tools and solutions to drive business value
- Highly organized, good at prioritizing and planning
8
Experience For Macro Risk IT Support Analyst Resume
- Utilise application knowledge to effectively troubleshoot, diagnose and resolve problems
- Strong customer service background & experience
- Experience in validated/regulated environment is an advantage
- Proven track record of hands-on experience within an IT support environment
- Communicate effectively within the team relative to service issues and scheduled changes
- IT skills network members and leaders
- Time management skills to ensure satisfaction with IT services and the completion of projects on time
- Fundamental IT skills across Windows, UNIX, SQL; Java or Mainframe
- Disciplined, systematic problem solving skills
9
Experience For IT Support Analyst EU Collaboration Technologies Resume
- Pleasant and professional interpersonal skills with the ability to influence both IT and business groups
- Read technical documents, maintains accurate records, prioritize work and analyze problems to develop effective solutions
- Prior IT experience essential
- Professional Skills and Competencies Requirements
- Effectively manage relationships with key internal contact points
- Switch context quickly and multi-task effectively
- Basic Blue Prism Process Studio and Object Studio skills
10
Experience For It-support Analyst Resume
- Advanced Office skills across all Microsoft packages, in particular Excel
- Excels in communication skills (verbal and written) with all levels of personnel
- Experience and strong knowledge of XML
- Experience as a Support Analyst or equivalent experience in supporting enterprise applications
- Strong Executive / IT Support experience (1st -- 3rd line full incident lifecycle)
- Communication skills are one of your strengths
- Technical skills in .NET, Java, Oracle and other relevant IDM technologies
List of Typical Skills For an IT Support Analyst Resume
1
Skills For Senior IT Support Analyst Resume
- Customer Service skills are vital as we are looking to deliver an excellent customer experience
- Strong organizational skills with ability to efficiently prioritize and execute tasks in a high pressured environment
- Good interpersonal and communication skills and an excellent telephone manner
- Excellent organisational skills and able to prioritize workloads
- Excellent PC skills and a demonstrated knowledge of desktop operations, PC workstation configurations and Microsoft Office Suite applications
- Strong technical ability and excellent customer service skills
2
Skills For Junior IT Support Analyst Resume
- Excellent spoken and written English, with good Communication skills
- Demonstrates attention to detail, good time management, customer service, and organization skills
- Proven complex problem troubleshooting skills and pay attending to detail
- Excellent German speaking/writing skills
- Use strong questioning skills, solicit participation of others and focus on significant points in discovering solutions
- Excellent verbal and written communication skills. This is a FRONT OFFICE facing role
3
Skills For IT Support Analyst, Associate Manager Resume
- Good interpersonal, communication and teaching skills
- Strong browser troubleshooting skills across IE, Chrome and FF
- Good documentation and knowledge sharing skills
- Familiar and comfortable with dealing with senior management, customers and other leadership teams with excellent communication skills
- Good problem solving skills; willingness to own any issue through to closure
- Strong customer service, problem solving and analytical skills
4
Skills For Executive IT Support Analyst Resume
- Strong SQL knowledge and database querying skills
- Good diagnostic and advanced problem-solving skills
- Possess effective interpersonal and relationship-building skills
- Strong problem solving skills and the ability to quickly learn new software
- Good documenting skills
- Ideally experience with Oracle or SQL database experience and scripting experience
- Excellent interpersonal and teamwork skills (including technical peers)
5
Skills For IT Support Analyst / Help Desk Resume
- Excellent interpersonal communication skills (i.e. verbal, written, listening)
- Great prioritization and multi-tasking skills
- Strong customer service and troubleshooting skills essential
- Strong verbal and written communication skills. Comfortable communicating cross-functionally and across management levels in formal and informal settings
- Influence people (including internal, customers and suppliers) and present information in a clear and concise way. Effective Negotiation skills
- Good interpersonal skills working with different people of various levels and cultures
6
Skills For IT & Support Analyst Resume
- Good interpersonal and communication skills are extremely important in this role
- Demonstrate great teamwork skills
- Maintain professionalism, motivation, strong work ethic, organizational skills, time management and positive attitude at all times
- Excellent written and verbal communication skills with the ability to liaise with staff at all grades
- Customer Service skills are vital as we are looking to deliver a world class customer experience
- Good written and verbal communication skills in English are required
7
Skills For Radiology IT Support Analyst Resume
- Knowledge, Skills, Experience Required
- Excellent written communication skills in English
- Excellent communication skills - be able to portray complex technical and business problems in a clear and concise manner
- Good communication, facilitation and negotiation skills
- Proactive team player with effective time management skills, ability to work independently, manage multiple deadlines/projects and keep key players informed
- Solid technical presentation skills
8
Skills For Macro Risk IT Support Analyst Resume
- Effective relationship building skills across multiple business and technology partners
- Good MS Office skills with the ability to learn new applications quickly
- Precision and strong administrative skills
- Excellent technical skills across all technologies used by the Bank
- Effectively plans, prioritizes and manages multiple projects/initiatives
- Strong IT Support skills in a Microsoft Environment, specifically across Windows 7 - 10, Widows server 2008 – 2012R2
- Excellent interpersonal skills with an ability to influence at all levels
- Operate effectively across development platforms, tools, networks, servers, databases, and other components within IT
- Manage time and prioritize, and effectively work within a team environment as well as independently
9
Skills For IT Support Analyst EU Collaboration Technologies Resume
- Demonstrate great attitude, written and oral communication skills
- Prior troubleshooting skills and has ability to collaborate and work through issues
- Good written, verbal and skills
- Good customer support and communication skills
- Experienced in following a complex Incident Management process effectively and efficiently
- Working knowledge of UNIX, SQL, Microsoft Office, Network, and Scripting skills
10
Skills For It-support Analyst Resume
- Outstanding communication skills, verbal and written in both English and French is required for this role
- Exceptional interpersonal skills, with a focus on listening and asking probing questions as appropriate
- Proven experience configuring, managing and using Microsoft Azure and/or Office 365 subscriptions and applications
- Experience and a sound understanding of infrastructure environments including an excellent understanding of IT concepts (ITIL) and Vendor interaction
- Strong working experience of Incident Management Tools and processes, Unix, SQL scripting, Autosys, Batch, Momentum, Cloud Computing and Agile Methodologies
- Proven scripting experience using Powershell (or similar) to automate tasks and reduce overhead
- Experience in providing and delivering excellent customer service
- Solid UNIX experience and Sudo understanding – both server and reporting
- Proven experience of working in a challenging environment potentially with multiple concurrent issues, within an ITIL framework
List of Typical Responsibilities For an IT Support Analyst Resume
1
Responsibilities For Senior IT Support Analyst Resume
- Strong interpersonal communication skills and can work effectively with other business units or vendors to fulfill support requirements
- Strong Java programming and programming skills other scripting on both UNIX/AIX/Linux environment
- Clearly document and effectively prioritize client requests into RGA ticket management software
- Confident, self-motivated and organised with strong customer service skills
- Provide a high level of problem solving and technical troubleshooting skills
2
Responsibilities For Junior IT Support Analyst Resume
- Detail-oriented, focused on quality and possess analytical and problem-solving skills
- Autosys Job scheduling skills (Operations maintenance and support)
- Excellent technical knowledge of PC hardware, VoIP, and mobile devices with hands on troubleshooting experience
- Experience as a Site Support Analyst or 1-3 years of hands-on experience working in end-user desktop support role
- To log every call fully, correctly and accurately within the call management software, questioning the user effectively for all relevant detail
- Communicate effectively verbally, in writing, and fluently in English
3
Responsibilities For IT Support Analyst, Associate Manager Resume
- Apply advanced written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms
- Good understanding of computer systems validation is desired
- Proven experience in both working alone and as part of a team
- PC slow work diagnostic skills, understanding of windows errors
- Represent IT courteously, professionally, and effectively to the rest of the organization
- Prior experience as a Technical Team Leader is desirable
4
Responsibilities For Executive IT Support Analyst Resume
- SQL query writing skills in MS SQL
- Assistance to resolve issues quickly and effectively
- The ability to communicate effectively with people at all levels in a friendly and professional manner
- IT graduate with proven IT Support experience in the workplace
- Diverse work experience in IT, administration of IT-related support activities or an equivalent combination of education and work experience
- Effectively push tickets through their lifecycle by escalating issues within various support and escalation teams
- Strong sharepoint and data tracking management experience
5
Responsibilities For IT Support Analyst / Help Desk Resume
- Strong release documentation experience
- Understand and effectively communicate technical requirements and issues
- Skills network members and leaders
- Prior IT help desk or similar support experience
- Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience)
- Developing and maintaining strong working relationships with the rest of the service desk team based in Milton Keynes
- Logging support incidents and working with support staff to prioritise and resolve them efficiently
6
Responsibilities For IT & Support Analyst Resume
- Building effective relationships within the Service Centre to share ideas and develop ways of working that continuously improve the service we deliver
- Being dependable, flexible and showing a strong work ethic
- Prioritizing and managing many open tickets at the same time
- Working experience supporting production Cloud environment and API's/Webservices
- Working experience supporting production Cloud environment and API's/Webservices is an asset
- Scripting and / or experience in Programming Languages
7
Responsibilities For Radiology IT Support Analyst Resume
- Applying knowledge, experience and expertise in a particular aspect of the service delivery strategy and process to achieve desired outcomes on a timely basis
- Working with the Operations Team to create effective solutions to identified issues
- Working Knowledge of G-Suite Enterprise or demonstrate a willingness to learn
- Exercised good judgment in evaluating situations, making decisions, and applying IT strategies and procedures
- Experience working with/supporting the following technologies is considered an asset
- Strong working technical knowledge of network, server, storage, PC, and platform operating systems, including Windows XP, Windows &, and Servers 2000-2008
8
Responsibilities For Macro Risk IT Support Analyst Resume
- Excellent working knowledge of Microsoft products including Office, Skype for Business and Windows operating systems
- Experience in delivering training and/or doing customer outreach
- Experience or understanding of securities trading in Markets in Financial Instruments Directive II (MiFID II) and/or Collateral and Pledging Report (H4)
- Skilled with vendors relating to maintenance, licensing and pricing
- Experience performing break/fix needs, diagnosing, troubleshooting repair
- Experience in building, deploying and updating workstation images (Clonezilla, SCCM, DeployStudio, etc.)
- Experience in building, deploying and updating workstation images (Clonezilla, WDS, Ghost, etc.)
9
Responsibilities For IT Support Analyst EU Collaboration Technologies Resume
- Solid critical thinking, analytic and problem solving abilities
- Able to demonstrate flexibility, including flexibility in working and changes in process
- Experience with using and troubleshooting Microsoft Office 2010/2016 with emphasis on MS Outlook, MS Excel and MS PowerPoint
- Experience with or an understanding of the following desirable
- 3yrs experience setting up and installing Windows XP, Windows 7 and Microsoft Office applications
10
Responsibilities For It-support Analyst Resume
- Experience with network, servers and cloud computing monitoring
- Excellent working knowledge of all components of IT infrastructure including desktops, laptops, printers, and wireless devices
- Experience working in a ticketing system
- Flexible and adaptable to a rapidly changing business environment by shifting priorities as needed
- Experience working with a remote and distributed team of resources including offshore workers
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