IT Systems Analyst Resume Sample
Alexandre Pollich
3494 Austin Prairie,
San Francisco,
CA
+1 (555) 539 4000
Work Experience
IT Systems Analyst Senior
11/2017
-
PRESENT
Chicago, IL
- Specific knowledge of FICO’s RMS or DM9 products
- Analyze current business requirements and document systems and procedures
- Testing of applications to ensure functionality, reliability, and security
- Strong skills in written and oral communication and critical thinking
- Fluency with Windows desktop and server operating systems
- Basic TCP/IP networking and remote support skills
- Willingness to travel for training and support as required
- Relevant IT experience
IT Systems Analyst
11/2010
-
10/2017
Philadelphia, PA
- Leads, Creates, analyzes, coordinates and documents complex IT projects, products and processes and provides resolution recommendations
- Leads and Conducts research, gathers and interprets requirements, conducts analysis and/or develops recommendations and artifacts related to IT processes and/or products
- Provide end user support for property systems
- Plan, design, test, and implement configuration changes for servers and software
- Available on a scheduled basis to carry department pager as part of a rotation
- Provide end user system support on existing and new mail and domain user accounts, & system resource access
- Act as vendor liaison for resolution of errors and maintenance of existing systems
- Researching technology solutions pertinent to ongoing or future IT implementations
- When applicable work with Resort departments to develop criterion for software system implementation, upgrades and enhancements
IT Systems Analyst Intern
10/2003
-
08/2010
Detroit, MI
- Analyze and guide revisions to existing application’s logic and documentation as necessary
- Provides IT product and/or process subject matter expertise necessary to support design, development and execution of IT Solutions (e.g. service management, service delivery, IT architecture, Implementation Coordination, Release Coordination)
- Applies IT knowledge and skills to propose action, designs, provide technical coordination, or conduct implementation activities to drive IT solutions
- Creates, analyzes, coordinates and documents complex IT projects, products and processes and provides resolution recommendations
- Conducts research, gathers and interprets requirements, conducts analysis and/or develops recommendations and artifacts related to IT processes and/or products
- Coordinates communications for service and small to medium size projects, and manages change adoption needs and communications
- Creates/updates reports, and proposes action or solution options and/or implementation plans to assist leadership in decision-making and drive the work to conclusion
- Demonstrated proficiency with Microsoft Office (including Visio)
- Leads IT product and/or process subject matter expertise necessary to support design, development and execution of IT Solutions (e.g. service management, service delivery, IT architecture, Implementation Coordination, Release Coordination)
Education
Pacific States University
1997 - 2002
Bachelor's Degree in Computer Science
Professional Skills
- Excellent written and oral communication skills and proven experience in working in an organized, methodical, and detailed oriented environment required
- Strong interpersonal skills; ability to collaborate with and work effectively with diverse groups of people
- Excellent written and verbal communication skills, requirements gathering and solution designing
- Strong analytical, fact finding, documentation, and problem-solving skills
- Excellent problem-solving skills
- Strong attention to detail, multitasking, analytical and organizational skills
- Strong problem solving, organization and project management skills, with a willingness and desire to take responsibility, accountability and ownership
How to write IT Systems Analyst Resume
IT Systems Analyst role is responsible for analytical, interpersonal, organization, analysis, technical, basic, software, integration, architecture, digital.
To write great resume for it systems analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Systems Analyst Resume
The section contact information is important in your it systems analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Systems Analyst Resume
The section work experience is an essential part of your it systems analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it systems analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it systems analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Systems Analyst resume experience can include:
- Excellent analytical skills, data analysis skills, recognition of patterns, asking questions based on understanding of data
- Strong communication skills both written and verbal. Experience communicating with both technical and non-technical audiences
- SQL server and Oracle. Experience and good knowledge of data querying and RDB principles; basic to medium DBA skills
- Software development experience with good communication skills and knowledge of Agile methodologies
- Prioritising, multi-tasking and organisational skills
- Have effective coaching and mentoring skills
Education on an IT Systems Analyst Resume
Make sure to make education a priority on your it systems analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it systems analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Systems Analyst Resume
When listing skills on your it systems analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it systems analyst skills:
- Team player, strong time management/prioritization skills, flexible and strong negotiation skills
- Excellent interpersonal skills with the ability to effectively interact with others including levels of management and external vendors
- Proven experience demonstrating strong data analysis skills
- Good interpersonal and communication skills with the ability to interact effectively with others, which could include levels of management and external vendors
- Windows server platforms. Skills and good knowledge of application deployment on Windows servers; basic to medium scripting skills
- Excellent interpersonal skills, with an ability to understand and communicate complex technical information to an audience of varying skill levels
List of Typical Experience For an IT Systems Analyst Resume
1
Experience For IT Systems Analyst Senior Resume
- Proven stakeholder management and strong communication skills are essential
- Team player fitting into international environment; business acumen, service oriented, customer focused, good communication skills in English
- Excellent investigative, problem solving and follow through skills
- Strong MS Office skills (i.e. Excel, Word, PowerPoint and Access)
- Strong analytical, project management and interpersonal/communication skills required
- Strong problem-solving skills and a keen attention to detail
- Very good English language skills (verbal and written)
- Strong experience in profiling, performance testing, performance engineering and tuning of Java/J2EE based applications
2
Experience For IT Systems Analyst Lead Resume
- Strong experience with Information Technology and software licensing
- Demonstrated experience developing analytics solutions in Python and R
- Strong analytical ability and strong interest in systems trouble shooting
- Good knowledge of generic software application and development principles, including experience in IT system implementation projects
- Experience having sound development skill in Oracle Management tool (InfoManager, Infocenter, IDX)
- Strong hands on experience in Java, J2EE, Spring framework, Hibernate, SQL and RDBMS technologies, web Services and API management
- Effectively serves and business and technical SME on PLN efforts, research and other pre project topics
- Proven ability to operate in a complex legacy systems landscape and knowledge of BMW Group standard solutions
3
Experience For Senior Lead IT Systems Analyst Resume
- Exercise your analytical skills and IT knowledge to solution problems based on data
- Prior Experience with Pharmacy Control Systems
- Prior Experience with Supply Chain Management (Warehouse and Order Management) Systems
- Five (5) or more years of experience in data analysis. Two (2) years of experience would be considered with a technical Master’s or three (3) with an MBA
- IT infrastructure and architecture. Basic to medium skills and knowledge of contemporary corporate scale Microsoft-based solutions
- Great organization and time management skills with the desire to complete projects on time
4
Experience For IT Systems Analyst Iv-is-interfaces Resume
- Four or more years of IT experience; experience with Oracle Forms & Reports, Crystal Reports, PL/SQL required
- Able to design test scenarios that effectively test whether the production solution matched the requested/designed request and solution
- Sr analytical skills
- Able to work effectively with users at all levels of the organization
- Great analytical skills are desired with the ability to “think outside the box” to recommend innovative solutions
- Experience in relational database experience
- Three or more years’ experience of major systems implementation experience
- Explore, identify and document business requirements (exposing root cause) understanding and prioritizing dependencies
5
Experience For Principle IT Systems Analyst Resume
- Experience defining and supporting product strategy and product planning
- Experience with Visual Studio .Net environment, ASP.net, C# programming, Oracle PL/SQL programming, Batch job processing (control M)
- Experience creating reports and creating scheduling for automatic report generation in SQL
- Technical experience in identifying and mitigating and/or remediating vulnerabilities
- Software development background, experience with data mining, reporting, system integration and monitoring
- Experience administering and troubleshooting Avaya and Polycom voip phones, along with E-911 emergency call routing services
- Experience providing support for business applications, executing business continuity strategies and ensuring SLAs are met
- Experience with designing, reviewing, and analyzing process workflows
6
Experience For IT Systems Analyst Intern Resume
- Microsoft Access experience (querying, adding custom databases, and reporting)
- Able to proactively juggle multiple tasks, meetings and priorities while staying laser focused on your fundamental goal of serving customers
- Validate success of proposed solutions by monitoring outcome and checking against requirements
- Complete understanding of all integration techniques including specific experience with WebMethods and ODI technologies
- Experience using and/or deploying Jenkins in Windows or Unix environments
- Experience in establishing NOC monitoring systems, dashboards, and processes
- Experience in leading requirements gathering, analysis and design activities
- Experience working in an Agile environment or familiarity with Agile methodology UnitedHealth Group is working to create the health care system of tomorrow
7
Experience For Global IT Systems Analyst Resume
- Experience with designing and reviewing MDA Infrastructure and Enterprise systems
- Experience supporting and working in Microsoft Dynamics AX 2012 OR Oracle EBS 11.5.10 or R12
- Experience handling major software publishers including but not limited to Oracle and Microsoft
- Experience supporting executive leadership and leading teams in multiple functional areas
- Experience with ETL and extracting data out of various database structures including but not limited to
- Experience of writing simple SQL statements for data verification / troubleshooting
8
Experience For BMW IT Systems Analyst Resume
- NERC CIP tasks for evidence logging and reporting
- Experience with managing a call accounting system database, such as Telesoft
- Demonstrated expertise in modeling and documenting business processes (ie. As-Is, To-Be)
- Experience working with Visual Studio .Net environment, Oracle PL/SQL, SAP pricing (desired),
- Proven ability to represent and address IT-focused considerations and interests while conducting software/system requirement gathering
- Experience in programming database centric applications in a manufacturing environment
- Experience facilitating and capturing stories and acceptance criteria for topics that are difficult to explain, capture or understand
- Experience supporting and troubleshooting VoIP and Virtual Machine environments
- Experience overseeing / leading user groups
9
Experience For Intern IT Systems Analyst Resume
- Experience understanding software licensing and best practices
- Experience in developing or supporting IT applications in a commercial environment as a software developer, tester or systems analyst
- Thorough, deep and strong working knowledge in both technical and financial understanding of the public cloud environment (e.g. AWS – EC2 etc. Azure etc.)
- Experience in developing financial policies and monitoring compliance
- Experience with Microsoft SQL (query writing and administration) and SSRS reporting
- Support client needs with a focus on delivering the Perfect Client Experience
- Strong knowledge of application testing processes and tools such as HPQC or TFS
- Ensure adherence to and support of IT governance policies while maintaining strong customer service orientation
10
Experience For IT Systems Analyst Specialist Resume
- Contribute to the overall product vision and key customer journeys for CenturyLink app, including both support and sales experiences
- Experience of working in a global and multi-cultural environment and have appetite for fast-paced organizations with global delivery / reach
- Experience working with third party solution providers
- Strong working knowledge of AGC and Scada systems
- Experience serving Risk or Compliance domains
List of Typical Skills For an IT Systems Analyst Resume
1
Skills For IT Systems Analyst Senior Resume
- Problem solving, debugging skills and application support experience
- Communications: Demonstrate proficient presentation skills; Actively solicits input from others when developing plans and solutions
- Good verbal and written communication skills, including the ability to interact professionally with a diverse group of co-workers
- Experience communicating with internal/external client service skills
- Strong oral, written and technical writing communication skills
2
Skills For IT Systems Analyst Lead Resume
- Strong Interpersonal, Listening, and Presentation Skills
- Excellent analytical, customer service and problem-solving skills
- Strong PC skills with the Microsoft suite including, Access, Excel, Project, Word and Visio required
- Excellent English communication and executive level presentation skills
- Excellent oral and written communications skills, especially as consultation and accurate communication with non-technical individuals on technical matters
3
Skills For Senior Lead IT Systems Analyst Resume
- Professional attitude, excellent communication skills
- Strong written and oral communication and collaboration skills
- Self - motivated, strong initiative, flexible and superior time management skills
- Good interpersonal and communication skills (oral and written) required
- Excellent verbal and written communication and presentation skills and
- It is necessary to have effective communication skills with the ability to listen well to others
- Excellent organizational and detail-orientation skills; ability to keep multiple balls in the air at once with high attention to details
4
Skills For IT Systems Analyst Iv-is-interfaces Resume
- Strong customer service skills
- Excellent interpersonal & leadership skills
- Experience working on STG billing, IMIS, PC Pay Plan, & Kubra systems and Property and Casualty insurance knowledge and working experience
- Experience building queries and business rules in SQL as well as experience creating scripting for exports and imports
- Demonstrated experience in writing data queries using MS SQL
- Experience providing end-user support, a proven track record of being well-organized and able to manage projects to meet deadlines is required
5
Skills For Principle IT Systems Analyst Resume
- Have experience managing multiple projects with diverse requirements and competing priorities
- Evangelize, coach, and train testers on effectively using Microsoft testing tools such as Test Manager and TFS
- Demonstrated technical experience and hands-on troubleshooting/problem-solving with PC
- Experience with medical device or healthcare industry, including experience working in accordance with HIPAA guidelines
- Experience in building intuitive and engaging user experiences
6
Skills For IT Systems Analyst Intern Resume
- SQL development skills including stored procedures, functions, tables, indexes, triggers, views, etc
- Identify and assist in resolving issues, questions and requirement gaps quickly and effectively
- Address Break/Fix opportunities effectively and perform root cause analysis and troubleshooting of system outages from an application perspective
- Prior experience working in a large, complex environment
- Good understanding of Waterfall and Agile Project Management concepts with ability to prioritize functionality based on business goals
- Capable of working effectively in a global, team environment
- Ensures day to day operations are running effectively and efficiently. Which includes but not limited to
7
Skills For Global IT Systems Analyst Resume
- Advanced Microsoft Excel Skills - Lookups, Pivot Tables, Charts, Statistics
- Write reports and business correspondence and procedure and to effectively
- Exhibit exceptional relationship management skills
- Support with facilitation sessions with the client and relevant stakeholders to effectively map out the agency's technical processes
- Demonstrate operational support experience, situational awareness, and attention to detail
- Regularly applies advanced data analysis skills to understand detailed data flows between systems and within systems
- Experience of major systems implementation experience
8
Skills For BMW IT Systems Analyst Resume
- Previous Healthcare experience / UnitedHealth Group work experience is highly desired
- Demonstrated operational support experience and attention to detail
- Demonstrated operational support experience, situational awareness, and attention to detail
- Communicate changes effectively through Email, Phone, and Service Now
- Effectively leads the elicitation and documentation of system requirements and solutions into work products
- Effectively serves and business and technical SME on PLN efforts, research and other pre-project topics
- Communication - Communicates effectively with developers, system business analysts, stakeholders and management of various levels
9
Skills For Intern IT Systems Analyst Resume
- Work experience in systems analysis role or equivalent combination of transferable experience and education
- Participating in the testing phases to validate the deliveries before production
- Developing and executing tests to validate system functionality against specifications
- Reporting Suite experience, such as Tableau, MicroStrategy, or Business Objects
- Troubleshooting experience in a network computer environment
- Hands-on experience of implementing/supporting/using systems for planning and scheduling functions in manufacturing industry
- Experience designing and implementing Cloud architecture for new cloud computing systems or migrating existing systems to cloud architectures
- Experience with designing, developing, and supporting complex generating management systems
10
Skills For IT Systems Analyst Specialist Resume
- Hands-on experience of implementing/supporting/using quality/production management systems in manufacturing industry
- Hands-on experience of implementing/supporting/using systems for quality management functions in manufacturing industry
- Experience with designing, reviewing, analyzing process workflows
- Experienced with reading, interpreting, and synergizing systems technical documentation
- Experience researching and analyzing information to drive different decision-making,
- Data warehousing experience, including data architecture and modeling
- Experience planning work, driving out process improvements, and leading teams
List of Typical Responsibilities For an IT Systems Analyst Resume
1
Responsibilities For IT Systems Analyst Senior Resume
- Strong analytical skills/instincts
- Strong team player, great interpersonal skills
- Previous experience of working in a busy and delivery focused IT Department as a Systems Analyst with full project lifecycle experience
- Effectively multi-task by simultaneously working on several time-sensitive deliverables
- Experience with pharmaceutical concepts desired, but not required (e.g., GxP, validation)
- Impeccable organization skills and attention to detail
- Functions effectively under pressure
- Experience in working with business requirements and detailing them into System level Functional Specifications
- Develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to business processes and reporting
2
Responsibilities For IT Systems Analyst Lead Resume
- Experience supporting NextGen EHR and working with clinicians in an application support capacity
- Skilled in multitasking and providing premium support to business users
- Proof of experience running Powershell scripts and support of Exchange Unified Messaging accounts
- In-depth knowledge of and troubleshooting experience with Windows 7 and Mac OS X operating systems
- Have very good understanding of computer hardware, and general PC troubleshooting
- Experienced in providing end users with training on proposed solutions to ensure they appreciate the correlation between functionality and workflow
- Experience of configuration and functional knowledge in complex applications (such as financial or energy risk and trading mgmt.)
3
Responsibilities For Senior Lead IT Systems Analyst Resume
- Coordinate change control process and assist with SOX controls (evidence gathering / documentation)
- Provides fast and effective communication regarding issues, objectives, initiatives and performance to plan
- Current USAA contracting experience
- Current experience working with USAA life insurance
- Experience with HP BSM, NNM, BPM, or comparable monitoring tools
- Experience in programming, business analysis, or other IT function
- Work methodically in a fast - paced environment, under the pressure of strict time constraints and with constantly changing priorities
4
Responsibilities For IT Systems Analyst Iv-is-interfaces Resume
- Experience translating business requirements into detailed system specifications
- Experience working in a workers’ compensation or health care role
- Proficient experience with the following
- Experience with developing technical documentation and system requirements based on user input
- Experience with analyzing business requirements and alternatives
- Experience with testing development and production software for correct functionality
- Experience with implementing computer systems to meet client requirements
5
Responsibilities For Principle IT Systems Analyst Resume
- Experience working on large, complex projects in Supply Chain or Omni-channel arena
- Experience in Case management and Business Process Management solution design and development using IBM Case Manager and IBM FileNet P8 stack
- At least some experience working on IBM Case Manager 5.2
- Write user stories, requirements, collaborate with the UX teams, prioritize backlog of features, and negotiate delivery planning
- A good understanding of business processes
- Experience working with Java or Host/ Mainframe
- Process mapping and documentation experience
6
Responsibilities For IT Systems Analyst Intern Resume
- Experience working as a Functional Analyst
- Previous experience working with end users to gather and track requirements
- Experience in working with third party/external vendors
- Experience in an analytical role working with data or complex systems
- Experience with Microsoft Word, Access, Excel including V-lookups; basic formulas; pivot tables; VBA
- Experience with Project Management and / or working on a Project team
- Experience working in the field of information technology
- Strong understanding of different software development life cycles
- Experience supporting a BI environment such as BI360, Microsoft SSRS, Power BI, or similar system
7
Responsibilities For Global IT Systems Analyst Resume
- Experience supporting SQL, T-SQL, or PL/SQL
- Experience with providing IT resources for small to medium projects
- Experience defining project requirements for development and implementation
- Experience translating requirements into technical specifications
- Experience using enterprise-level collaboration tools such as SharePoint
- Experience with software design, training and maintenance
- Experience with providing technical support for customers/users
8
Responsibilities For BMW IT Systems Analyst Resume
- Experience using Data Analytics and Business Intelligence to create and monitor KPI's
- Experience developing workflows and ETL processes with Python
- Experience using text editors such as Visual Studio Code
- Experience utilizing Amazon Web Services (AWS), Microsoft Azure and/or Google Cloud Services
- Experience supporting local servers, desktop / laptop systems, LAN/WAN infrastructure, system backups and data recovery
- Experience w/ Enterprise level Monitoring and/or Automation tools
- Experience in establishing relationships with both internal and external customers
- Complex problem solving: ability to evaluate options and make recommendations based on weighted priorities
- Provides excellent customer service during projects
9
Responsibilities For Intern IT Systems Analyst Resume
- Manufacturing experience
- Experience with relational databases including Microsoft SQL Server, Oracle, and SQL language required
- Experience as an IT Business Analyst in banking or financial industry
- Experience with network management, monitoring, and data backup
- Experience supporting Telecommunications systems and technologies
- Experience working on an Oracle JD Edwards EnterpriseOne 9.0 or 9.1 conversion/upgrade project in a minimal customized environment
10
Responsibilities For IT Systems Analyst Specialist Resume
- Experience providing support in an Oracle JD Edwards EnterpriseOne 9.0 or later environment that is customized (not just out of the box)
- General Electric application software experience, including PowerOn and PowerOn Advantage
- Assist in validating customer requirements for the MDA Wide Area Network, facility IT infrastructure design, and BMDS mission communications
- Validates results by testing data quality
- Coordinate with MDA customers on funding to accomplish Agency initiatives and priorities
- Can maintain effective working relationships with supervisor and coworkers
- Vendor experience knowing how to manage and work with a vendor
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