IT Team Leader Resume Sample
Maxie D'Amore
39883 Rosamond Haven,
Philadelphia,
PA
+1 (555) 243 8156
Work Experience
IT Team Leader
07/2016
-
PRESENT
Dallas, TX
- Domain knowledge in Community Bank and Banking applications is a strong preference
- Review project charter, high level business requirements and discuss with appropriate IT teams, vendors, and LOB to provide feedback and ensure testability
- Determine the number of resource requirements for SIT and UAT in order to meet the testing needs for the project work efforts
- Ensure the project team members are set up for use of any quality management tools and arrange for any needed training of the tools
- Provide weekly project test status reports to keep key stakeholders informed of the status and any risks associated with staying on schedule and meeting project milestones
- Customer Support team (internal)
- Welcome Services team (internal)
Field IT Team Leader
03/2012
-
05/2016
Houston, TX
- Sales team (internal)
- Fluent English language
- A+ Certification or equivalent work experience
- MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience
- Understand and capable to troubleshoot/design switching at local office level
- Personal productivity technologies (Mobile-Samsung/Iphone, PC – Lenovo/Apple, OS-Windows 7/10 , Macintosh, MS 2007 & 2013 office applications)
- Office infrastructure technologies (PBX, LAN, AV – Cisco/Polycom)
IT Team Leader, Macquarie Pacific Funding
01/2007
-
12/2011
New York, NY
- Knowledge of PRI’s, Internet Leased Lines, Routers & Switches, Servers
- Lead and manage an Application Delivery Team comprising Developers, BSA and QA
- Accountable for solving all technical aspects and delivery
- Create technical design documents to articulate solutions and guide implementations as needed to meet business requirements
- Develop strong technical application and product knowledge across the field operations finance portfolio
- Conduct peer code reviews to ensure quality
- Troubleshoot complex system issues as necessary
- Set and track staff goals and objectives, conduct annual performance appraisals
- Demonstrate effective collaboration, communication and presentation at various levels
Education
Troy University - Colorado Springs/Ft. Carson
2002 - 2006
Engineer's Degree in Information Technology
Professional Skills
- Demonstrated experience in critical thinking, problem solving, and decision making
- Experience in IT or other relevant experience
- Strong hands-on experience as a senior developer and worked on technologies such as
- Effectively manage daily operations on the team assigned by coordinating efforts with peers onsite and multisite
- Ensure team skill level is aligned with overall team goals
- With atleast 3 years of Management experience related to Data Center
- Strong backgroud in Incident and Change Management
How to write IT Team Leader Resume
IT Team Leader role is responsible for languages, travel, digital, design, manufacturing, architecture, security, training, finance, english.
To write great resume for it team leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Team Leader Resume
The section contact information is important in your it team leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Team Leader Resume
The section work experience is an essential part of your it team leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it team leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it team leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Team Leader resume experience can include:
- Interact appropriately and effectively with customers
- IT experience
- Manage a Ready to Deploy skill matrix for the team to ensure members are cross functional and expand the resource pool
- MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience
- Good understanding of relevant software applications (CRM, ERP/Finance, PLM, HR or Service Management)
- Lead and priorities the Application Support team’s work load
Education on an IT Team Leader Resume
Make sure to make education a priority on your it team leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it team leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Team Leader Resume
When listing skills on your it team leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it team leader skills:
- Supervising team member's production, shift schedules, attendance and leaves, review recommended attendance and performance incentives
- Attend high level/planning meetings related to new or update in existing process
- Make sure that standard operating procedures are being followed by the team
- Conduct weekly\monthly team meeting
- Supervise special requests/projects and provide direction thereby ensuring overall quality of work delivered by the team is maintained
- Ensure high quality of technical work being performed by the team
List of Typical Skills For an IT Team Leader Resume
1
Skills For Field IT Team Leader Resume
- Propose and take lead in implementing process improvements
- CCNA Video trained/certified to manage Audio & Visual Conferencing technologies
- Understand and capable to troubleshoot/design switching at local office level
- Follow up, assess and ensure actions are taken on aging tickets and requests
- Identify any patterns in the issues reported on any application as a potential First Call resolution or as documented procedures for Unisys handling
- Microsoft Certified System Engineer (MCSE)
2
Skills For IT Team Leader / Lead Developer Resume
- Knowledge of the Information Architecture process and implementation of standards
- Identify and implement work balance among team members
- Conduct interviews to applicants
- Handle CRITICAL and COMPLEX situation, give directions to the team
- Regular review of team's documents to make sure that it's aligned to ensure that production batch is executed as required to deliver business services
- Assign task to senior members to come up with the process documentation
- Design and implement short- and long-term strategic plans for the ITSM tool to drive down Incidents and Requests
- Develop Service Architectures and designs that support the business outcomes
- Develop business operations centre style monitoring to get early warning signs that an application / service maybe failing / degraded and proactively address the issues before the end users are impacted
3
Skills For IT Team Leader, Macquarie Pacific Funding Resume
- Develop, implement and maintain policies, procedures and associated training plans for Service Management
- Participate in the development of IT strategies in collaboration with the IT management team
- Conduct research and make recommendations on technologies, products, and standards in support of all Service Management efforts
- Provide input to management with respect to staff performance; identify training gaps and development opportunities. Provide PA feedback on each associate for supervisor to complete semi-annual PA
- Liaise with supporting departments to optimize service delivery; coordinate and relay information; identify potential problem areas and resolve or escalate them
- Management experience in a multicultural team’s environment and international scope
- Work closely with the training departments to support ongoing training initiatives for the team
- In IT project management for a business department
- Knowledge of the MS Office suite an asset
4
Skills For IT Team Leader Resume
- Manage resource allocation for regional deployment/pilot projects for digital factory tools. This includes forecasting demand for ramping up and ramping down additional team members
- Coordinate regional advanced analysis team (SWAT) to determine value proposition, identify correct solutions, technical issues, and get agreement on scope for engagements with a site prior to starting a project
- Ensure deployments are following a defined project plan and progressing through the official gate process via project managers and then transitioned successfully to the Production Support team after go live
- Manage general communication for the region of available Ready to Deploy capabilities including user sessions, webcasts, etc
- Publish a scorecard of deployment and pilot performance for all engaged sites
- Manage and deliver end user application support
5
Skills For Field IT Team Leader Resume
- Contribute actively to detailed budgets and long-term projections for the functional area
- Manage the transition of activities into GBS
- Monitor support tickets and service requests for quality and SLA compliance- report regularly on performance
- Identify misclassified or misrouted tickets or requests. Raise change requests as needed and on behalf of the initial owner
- Serve as an escalation Point of Contact for users
- Comit to and deliver continous service improvements
- Identifiy and make recommendations for Continuous Process Improvements within and related to the Applications Support Team
6
Skills For IT Team Leader / Lead Developer Resume
- Identify root causes, patterns and solutions for problems reported in applications. Make recommendations as a potential improvement area for product managers
- Champion knowledge-centered support and identify opportunities for expanding self-service options for the community. Make effective use of available communication channels for delivery of knowledge to the user community
- Responsible for training and coaching the Application Support Specialists in support processes and business application systems as well as identifying any training opportunities
- Experience of managing people is required
- Shows initiative and creativity in solving problems
- Stay informed and be aware of the reality of our games and services, as well as the technologies it is running on
- Maintain a relationship with key partners within the business, and communicate proactively about upcoming activities
7
Skills For IT Team Leader, Macquarie Pacific Funding Resume
- Attend HR Meeting/trainings
- Can do multitasking
- Lead and coordinate projects within the team
- Anticipate and recognize potential conflicts and recommend solutions to the IT Manager for the team
- Take part in performance assessments in collaboration with the IT Manager
- Self-driven and competitive
- Set team goals
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