Lead Operations Resume Sample
Sadie Rosenbaum
8479 Little Falls,
Phoenix,
AZ
+1 (555) 736 9259
Work Experience
Team Lead, Operations
09/2015
-
PRESENT
Dallas, TX
- Manage Incidents/Problems/Tasks recorded against engineers adhering to the SLA’s agreed with Business
- Lead projects for new processes or process improvements to ensure successful implementations. Monitor and track all of the team’s initiatives and partner with management to achieve the department’s strategic goals
- Collaborate with Loan Services’ process owners and risk partners to achieve results aligned with a strong control environment
- Plays a leadership role in providing ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
- Actively monitor alerts / faults, undertake initial incident classification and prioritisation, root cause analysis
- Obtains diagnostic data to assist in the investigation and resolution of incidents, Match unresolved incidents against existing problems, known errors and other incidents. Ensures that incidents and problems in systems and services are fully documented within the configuration/change management & problem reporting system
- Carry out health checks and all other monitoring associated activities
- Ensuring all tasks are recorded and completed in a professional and structured manner and all company process and procedures are followed
- Track and appropriately escalate incident progress in accordance with SLA compliance
Gold Choice CSR Lead.operations
10/2009
-
05/2015
Dallas, TX
- Accept transfers /escalations from Operations Analysts to isolate / contain incidents and apply workarounds
- Continually look for process improvements and monitor service performance
- Gather requirements from Core Networks product managers, service managers, product engineers and solution delivery centre
- Resolves incidents/problems with appropriate use of escalation and notification procedures
- Work with other teams within Infrastructure Services to provide sustainable enterprise scale solutions
- Liaise with other support teams within or outside of command centre to address the internal support team’s issues as well as share and adopt best practices being followed
- Is the lead for the team to balance the department’s workload to ensure completion of all daily departmental processing functions as it pertains to IRA and HSA Plans
Lead Operations Analyst
04/2004
-
04/2009
Philadelphia, PA
- Multi-task on multiple projects simultaneously
- Document/ develop current and create future Business Process work flows, procedures, etc
- Build / execute test scripts specific to application
- Provide in depth KT’s to junior analyst and/ or offshore for transition
- Communicates implementation plan to all impacted parties
- Identifies risks and communicates to management, ensuring mitigation plan
- Collaborates with team members to provide best practices
- Understands business functions
Education
Grand Valley State University
2000 - 2004
Bachelor's Degree in Finance
Professional Skills
- Possess strong interpersonal skills with an ability to collaborate with and influence Loan Services’ process owners and risk partners to achieve results aligned with a strong control environment
- Strong interpersonal skills with the ability to effectively communicate with subordinates, peers, and senior leadership
- Client focused. Demonstrate strong customer service skills
- Excellent "storytelling" skills, ability to craft insight into clear, logical written presentations designed for a senior audience
- Strong planning skills - with the ability backwards and project plan
- Strong organizational, communication and collaborative skills in diverse work groups
- Excellent program leadership, organizational, business process, human relations, and communication skills
How to write Lead Operations Resume
Lead Operations role is responsible for leadership, analytical, basic, interpersonal, microsoft, research, training, customer, technical, presentation.
To write great resume for lead operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lead Operations Resume
The section contact information is important in your lead operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lead Operations Resume
The section work experience is an essential part of your lead operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lead Operations resume experience can include:
- Strong analytical, problem solving, facilitation and project management skills
- Work in a high production environment with critical quality standards; ability to handle multiple tasks and prioritize work effectively
- Good manual dexterity skills
- Strong organization, communication, interpersonal, and presentation skills
- Have a positive, ‘can-do” attitude and excellent interpersonal skills
- Intermediate computer skills (eg. Excel) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
Education on a Lead Operations Resume
Make sure to make education a priority on your lead operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lead Operations Resume
When listing skills on your lead operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lead operations skills:
- Experience in consulting, strong business acumen, critical thinking and problem solving skills, courage, and strong relationship building skills
- Strong interpersonal skills and the ability to work effectively in a team
- Effectively demonstrate leadership skills
- Superior communication skills (verbal, technical writing/technical presentation, and interpersonal skills)
- Effectively organize and execute tasks for multiple stakeholders, with at times overlapping and conflicting timelines and priorities
- Proven business partnership connecting business questions with technical skills needed to address them
List of Typical Experience For a Lead Operations Resume
1
Experience For Team Lead, Operations Resume
- Working experience (HR field experience is advantage)
- Basic math skills (addition, subtraction, multiplication, division, calculation of percentages) to ensure understanding of plannings
- Ensure project managers and project coordinator understand their roles, have the necessary resources, skills and training to perform their roles well
- Knowledge and experience in organizational effectiveness and operations management or support
- Creates project planning tools to support department work planning and prioritization
- Reviews outputs for trends across the industry and provides effective data story telling
- Flexible and able to adapt to changing work priorities and deliver high quality, accurate work with multiple deadlines
2
Experience For Lead Operations Analyst Resume
- Experience in modern manufacturing tools techniques (CI, Kaizen, 5S, etc.)
- Global Supply Chain, Inventory, Demand Planning or Merchant experience
- Three to five years of securities industry experience is necessary
- Operate in an fast paced, community environment
- Experience in an operations role
3
Experience For Lead Operations Associate Resume
- GSCA expertise and process management experience required
- Demonstrates leadership of dock activity and area
- Reviewing and updating SOP’s as required, having a full understanding of the workflow and daily production goals of the department
- Assisting the team as an associate resource, training associates and verifying SOP, policies and procedures compliance
- Working knowledge of Food Safety Programs including SQF, HACCP, SSOP’s and GMP principals
- Monitoring live animals being held in New York office to ensure proper care
- Assigning staff and managing the distribution of work among associates
- Working understanding of the drug development process, clinical regulatory document types, the principles of GXP and ICH guidelines, and applicable standards
4
Experience For Team Lead-operations Resume
- Handling IT EUS Managed Services Delivery Operations, People Management, Handling SLAs and KPIs under EUS Domain
- Overriding commitment to HSE responsibility and sustainable development whilst taking an active role in the safety culture of Control Systems
- Initiating procurement process for materials and supplies to maintain inventory of showroom stock
- Working knowledge of relevant network & encryption technologies (TCP/IP, DNS, FTP/SFTP, TLS, AS2, PGP, network shares, PKI, Firewall and DMZ concepts)
- Following of work instructions unless written permission from an authorized employee is given to deviate from these requirements
- Understanding of the organization's objectives and metrics
5
Experience For Lead Operations Specialist Resume
- Preparing and maintaining Google Docs
- Conducting audits to verify accuracy of inbound product
- Analyze new meetings and work with Director of Project Planning to assign meeting and monitor workload, escalating staffing requirements as workload demands
- Oversee daily/monthly processing of Pension and Lump Sum Benefits including IRA Payments, through the processing of Checks, EFT’s, and Wires
- Responsible for coordinating, tracking and reporting labor, attendance, work distribution and break periods
- Drive projects to completion including planning, coordinating, and execution
- Assist in testing and rolling out of new trading processes and/or procedures
- Conduct employee performance reviews and provide coaching and training support Provide coaching on performance
- Assist in targeting and implementing new operational processes, tools and efficiencies with the support of the Director of Project Planning
6
Experience For Lead Operations & Resource Manager Resume
- Maintain a high level of mechanical understanding of the various production equipment for repair and troubleshooting
- Helps shape annual operational and budget planning for the Customer Office in partnership with Planning and Operations Executive
- Initiates appropriate methods and procedures of measuring and evaluating department business performance
- Supports the budget planning process and completion of related activities in partnership with Planning and Operations Executive
- Provides internal/external customer service including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Work under limited supervision, owning tasks and driving these to completion
- Data Management, Claims Processing, Client Reporting, and problem resolution
- Technical expertise in critical facility monitoring, event management and escalation, incident response and trouble shooting, and data center operations
- Lead the development/revision of SOPs and templates, working in conjunction with the Director MW Ops and subject matter experts from the medical writing group
7
Experience For Group Lead-operations Resume
- Continue the onboarding process and ramp-up period post training
- Responsible for completing and maintaining all assigned paperwork
- Assist management with responding to all escalated customer complaints assuring all escalated issues are resolved with customers
- Document and share newly found information or trouble shooting techniques with other hotline, engineering, technical service managers and field service teams
- Prepares documents detailing the status and progress of PMI including but not limited to: reports, project plans, and presentations
8
Experience For Team Lead Operations Resume
- Maintains responsibility for developing and implementing Data visualization tools
- Proficiency in writing/revisions of SOP, job aids, guidelines, and developing templates
- Understand regulatory requirements related to 1042 reporting, and have knowledge of Cost Basis, FATCA reporting requirements
- Information Reporting and Withholding Tax: 4 -- 8 years
- Knowledge of or ability to learn electro-static discharge rules for manufacturing or material handling
- Work in a manufacturing/warehousing environment
- Responsible for a Disaster Recovery and Alternate Site Testing
9
Experience For Lead Operations / Quality Technician Resume
- Compile and complete weekly and monthly departmental stats reporting
- Knowledge of banking & association rules and regulations
- Develops and maintains financial and operating tools, resources and presentations
- Oversees short and long-term financial and managerial reporting
- As-needed, supports additional analysis required for long-range planning and strategy efforts
- Superior analytical abilities, team working capabilities, and result oriented nature
- Travel up to 10%, involving day trips, overnight travel or weekends, when required
10
Experience For Technical Lead-operations Risk Resume
- Works directly with teammates to gather metrics for process reporting, and to identify trends in performance
- Participates on special projects, continuous improvement, and problem solving teams
- Subject matter expertise in network topologies and monitoring systems
- Quality control (QC) review of clinical regulatory documents, vendor management, clinical study report production, and document filing to the Trial Master File
- Format regulatory documents in MS Word and conduct document-cleaning activities
- Be comfortable speaking in front of groups of all sizes
- Partner with trainers and leadership to maintain and apply learning tools
- Make sure tickets/incidents are properly routed to the teams without violating the SLA/OLA
- Provide training for all operational processes
List of Typical Skills For a Lead Operations Resume
1
Skills For Team Lead, Operations Resume
- Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback)
- Effective problem solving skills to resolve complex escalations
- Has leadership skills, a good communicator both verbal and written
- Strong written and verbal communication, collaboration and presentation skills
- Demonstrate communication and analytical skills sufficient develop and convey complex ideas and concepts to client management and executives
- A self-starter with strong analytical skills
2
Skills For Lead Operations Analyst Resume
- Skilled at multi-tasking and managing competing priorities
- Experience working in a diverse, team environment managing competing priorities
- Experience coaching and driving strong results through others
- Skilled at multitasking and managing priorities
- Years related experience and/or training; Equivalent combination of education and experience is acceptable
- Sound business judgment as evidenced by success in ability to prioritize tasks, escalate and resolve issues while meeting required deadlines
- Ensure troubleshooting skills and capability of the team is improved which can be quantified with the no of incidents that the team can resolve independently.-
- Knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling
3
Skills For Lead Operations Associate Resume
- Leadership skills with the ability to manage conflict and participate in team activities
- Proven relevant experience managing correspondence processes and vendor relationships
- Communication skills, both oral and written, that lead to success in working with customers, vendors, operations team members, as well as Retail leadership
- Communicate constructively to effectively resolve issues in order to minimize risk and exposure
- PC skills in Windows, Excel, Word, and Access
- Customer service and research skills required
- Experience in a production environment with 2+ years of supervisory experience
- Further enhance Java, J2EE and other technical skills
4
Skills For Team Lead-operations Resume
- Enhance leadership/management skills
- Relevant experience including previous experience working in operations, processing, or customer service team
- Prior experience as a Lead CSR or Team Lead
- Programming experience in PHP, Python, Java, Groovy any one of the languages
- Strong working knowledge and application of analysis, statistics, network planning, and/or operations planning
- Experience in the preparation for shutdowns, operating PLC's, scheduling and planning large scopes of work
- Experience in training and developing team members and comfortable with providing feedback
5
Skills For Lead Operations Specialist Resume
- Some experience producing visualizations and manipulating data using modern business intelligence tools e.g. Tableau, Power B.I.)
- Assist and provide coaching to direct reports in resolving escalated issues, while maintaining effective relationships with internal business partners
- Five (5) years’ experience in applying quantitative analysis techniques within a practical business setting
- Industry related experience (i.e. meeting planning, attendee management and on-site logistics)
- Exposure on Networking, load balancers, Messaging Queue and strong database fundamentals (preferably ORACLE)
- Demonstrated ability to achieve continuous improvements by introducing methods and processes, challenging current processes to drive business objectives
- Previous experience working in operations, processing, or customer service team
6
Skills For Lead Operations & Resource Manager Resume
- Tockroom or warehousing experience
- We have more than 45 years experience in the broadcasting industry
- Experience of working within a large multiple-site, multi-protocol LAN & WAN, Datacentre preferably within a global financial institution
- Strong Treasury and check processing knowledge
- Demonstrated leadership abilities and high proficiency for solving complex problems
- Multi-task, adapt, and shift priorities in a rapidly changing business environment
- Domain Expert with min 6 years experience in same technical tower working as L3 ( for recent 3 years)
- Experience using Business Intelligence tools such as PowerBI, SSRS and JasperSoft
- Experience using SQL and SQL Server Management Studio
7
Skills For Group Lead-operations Resume
- Experience with DataMarts and Data Mining
- Strong working knowledge of multiple processes, policies, techniques, and applicable regulations
- Experience leading warehouse operations
- Experience in data analytics or reporting
- Strong working knowledge of Operations processes, policies,techniques, and applicable regulations
- Strong working knowledge of Operations processes, policies, techniques, and applicable regulations
8
Skills For Team Lead Operations Resume
- Monitor and manage workload assigned to employees to ensure effective and efficient processing of all requests
- Prioritize assignments to complete work in a timely manner
- Experience working in the tax department producing 1099s/1042s of a brokerage/bank
- Good analytical ability to identify and resolve potential issues dealing with a highly technical data processing system
- Experience working in the corporate actions department of a brokerage/bank
9
Skills For Lead Operations / Quality Technician Resume
- Two or three years of remittance processing experience desired
- Strong knowledge of PowerPoint, Word, and Excel; comfortable working with a database based system to "pull" information required to complete analysis
- Good product knowledge i.e. equity, options, etc
- Fice experience required
- Drive end to end guest experience improvements and resolve guest fracture points
- Identify and assess roadblocks and impediments to develop insights and generate recommendations to improve effective team delivery
10
Skills For Technical Lead-operations Risk Resume
- Provide effective internal communications to internal IT partners and business partners in digital operations
- Experience in the financial services industry, in an operational or client service role
- Has the initiative in work and a good team worker
- Maintain strong working knowledge of all processes and policies
- Communicate feedback to better the operation and the employee experience
- Communicate and cooperate with team members and leadership
List of Typical Responsibilities For a Lead Operations Resume
1
Responsibilities For Team Lead, Operations Resume
- Strong customer service experience, with a knowledge of all clients, their needs, and specific requirements
- Knowledge of National Grid’s policies and processes and how to apply them effectively
- Well developed computer, presentation and written/verbal communication skills
- Effectively manage relationships with various groups in Canada and US
- Effectively manage a non-dedicated team of project managers and project coordinators
- Mentors and coaches team members to enhance the technical knowledge and skill-sets
- Manage and prioritize multiple projects under limited or no supervision and work in a fast-paced environment
- Perform routine tasks in preparation for assembly, and has multiple skill level for assembly activities
- Align with the company's core values to ensure a world class customer experience
2
Responsibilities For Lead Operations Analyst Resume
- Experience in the Financial Services Industry
- Experience in controlled environment with supervisory procedures, regulatory requirements and audit requirements
- Willingness to accept ownership for the leadership and effectiveness of the organization
- Proven ability to provide technical safety consultation on a wide range of health, environment and safety issues
- Experienced in hands-on participation and implementation of HES/OE Management Systems, processes and programs
- Demonstrated ability to quickly recognize and diagnose trend and patterns in productivity
3
Responsibilities For Lead Operations Associate Resume
- Industrial forklift experience
- Advanced user of MS Office applications with a strong proficiency in Excel and PowerPoint
- Three to five years of operations or supervisiory experience
- Experience with Enterprise Portfolio & Project Management Systems, such as CA Clarity, HP PPM and/or Planview
- Experience in Application production support environment with ability to solve complex problems
- Providing support in reporting, researching and resolving issues that occur in the interface between host system and WMS in a timely manner
- Performs research and analysis for PMI projects and programs as required including funding opportunity searches and assistance with collaborative activities
- Collaborate with business leadership to understand financial and business performance and provide reporting and analytics to drive well informed decisions
- Serve as a trusted advisor to management in providing data to support business objectives
4
Responsibilities For Team Lead-operations Resume
- Business knowledge of assigned business unit's objectives and overarching corporate objectives
- Intermediate level proficiency / exposure to relational database querying with SQL
- Support Orientation and Training of Rookies
- Oversee the monthly/annual reporting to Plan Sponsors
- Ensure timely reporting and completion of all stale and escheated checks
- Proficiency in using Microsoft Office 2003-2017, Adobe Acrobat Professional, and electronic document management systems
- Conduct process training/s for the team members & BU as per calendar invite
5
Responsibilities For Lead Operations Specialist Resume
- Tertiary qualification in Control Systems, Computer Science and / or Electronic/Electrical Engineering
- Self-reliant contributor with distinctive proficiency in Engineering
- Adept on Linux platform, application troubleshooting on JBOSS, Log analysis
- Obtains maintains required certifications, which includes hands-on training, written test(s), work sample review and visual examination
- Obtains maintains required cerifications, which includes hand-on training, written test(s), work sample review and visual examination
- Drive the talent management process to ensure the hiring, development and retention of team
- Provide support and direction to the team regarding daily operations and active meetings / events
- Serve as escalation point for customers for timely resolution of program delivery issues. Further escalate when appropriate to Director of Project Planning
6
Responsibilities For Lead Operations & Resource Manager Resume
- Maintains responsibility for network planning and design, service quality, productivity, efficiency, competitive and market assessments
- Collaborates with project leaders and analysts in various FedEx operating units to accomplish business goals
- Read, write, type, complete basic arithmetic, and multi task
- Work closely with other team members in coordinating workflow across all remittance processing departments; assist to coordinate and communicate process changes and support new client testing and implementation
- Ensure safe operation and follow L’Oreal policy. Lead programs necessary to continuously develop a safety culture capable of achieving a goal of 0 accidents
- Ensure “Good Manufacturing Practices” (G.M.P.) and enforce 5S. Maintain a safe, clean work environment and implement L’Oreal Safety/housekeeping, health and environmental programs. Ensure L’Oreal quality assurance procedures are adhered to by team
7
Responsibilities For Group Lead-operations Resume
- Guides team of 10 to 20 operators and ensures proper training of L’Oreal procedures and practices. Provide operational direction to address immediate tasks
- Develops processes and systems to improve operations within the Customer Office, specifically in support of goals & financial tracking, reporting and information flow, business process improvements, and organizational planning
- Oversees monthly and quarterly assessments and forecasts of organization's performance against budget and operational goals
- Provides project management and event coordination for triannual Customer Office team retreats and Council Committee Engagement Process
- Develops evaluations and surveys and analyzes outcomes to assess key learnings
- Communicates results of analysis in crisp, succinct written presentations (PowerPoint) that are tailored to the needs of a senior audience
8
Responsibilities For Team Lead Operations Resume
- Attuned to details - down to the small things
- Distill data/information into insight
- Lead by example by demonstrating behaviors according to the Chevron Way, and ensuring execution of Chevron’s Operational Excellence Management System (OEMS)
- Manage incident response and investigations in compliance with Chevron’s Incident Investigation & Reporting (II&R Process), including Incident Management System (IMS) data entry, investigation support and implementation of recommendations
- Adhere to GMP’s/SOP’s housekeeping standards and all site safety policies. Comply 100% with all documentation requirements (OTC, Cleaning, safety checklist, etc.)
- Training staff on operations procedures and ensuring all SOP’s, memorandums, and protocols are implemented and followed
- Develop Domain expertise on Operational Risk
9
Responsibilities For Lead Operations / Quality Technician Resume
- Create and maintain BPCI Convener reports on a monthly basis to support SPS’s financial responsibilities as a convener: Episode and True Up audits
- Implements and maintains EPA, FDA and Food Safety Programs, SQF, HACCP, SOP’s and other government compliance programs
- Assists with safety incident investigations, including near misses, using root cause analysis leading to recommended corrective actions to eliminate recurrences
- Assists with the development of training tools and conducts training to support AMG’s safety, regulatory, continuous improvement and operational efficiency initiatives
- Ensures applicable regulatory (OSHA, EPA, DOT, DHS) requirements are met and applicable training and recordkeeping is performed to meet departmental and location requirements
10
Responsibilities For Technical Lead-operations Risk Resume
- Build relationships and work with cross functional teams to identify digital operations events and develop timing and action plans
- Communicate with the relevant parties in providing information and verification to ensure on time delivery of reports to the clients
- Ensure the invoices from vendors are being process properly with the correct amount checked and recorded
- Assists Case Manager and Research Team in obtaining relevant information and update the correct information into the system
- Manage major incidents in partnership with digital teams to meet error budget goals
- Leverages best practices to ensure continuous process improvements are institutionalized throughout the business
- Provide process consultancy & monitors process compliance. Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs
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