Operations Team Lead Resume Sample
Mackenzie Schmidt
96590 Abbigail Key,
San Francisco,
CA
+1 (555) 585 5826
Work Experience
Operations Team Lead
10/2015
-
PRESENT
Houston, TX
- Manage/lead exempt & non-exempt employees
- Anticipate workflow levels through effective planning and adjust resources as necessary
- Manage work procedures and schedules job assignments for employees
- Understands the technology and information systems that support the contact center
- Coordinate, design, and implement individual employee education and development plans in collaboration with the Education team
- Implement Performance Management and Performance Improvement plans
- Ensures employees conform to auditin gand compliance guidelines
- Develop and implement measurements that support department goals
IT Operations Team Lead
02/2010
-
07/2015
Detroit, MI
- Creates a positive and productive work environment throuh the use of recognition, empowerment, listening, valuing diversity and acting as a role model for others
- Ensures labor is reallocated from one department to another as required to meet each day’s business needs, minimize overtime and reduce labor costs
- Demonstrates Ingram Micro’s values: Accomplishment, Integrity, Quality, Learning, Respect, and Community involvement
- Prepare reports, identify and resolve discrepancies
- Distribute reports as requested by supervisor
- Analyzes and distributes data exhibiting current RCAS agent performance levels and comparison to established KPI’s or corrective action plans
- Works with management team to administer the Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) / Office of Foreign Assets Control (OFAC) Program in accordance with the bank’s policies, procedures, risk assessments, and applicable federal regulations
- Strong attention to detail and meeting deadlines
HRS Operations Team Lead
12/2006
-
11/2009
Boston, MA
- Develop/Maintain documentation of assigned accounting processes
- Recommend/Implement process improvements and best practices to streamline accounting processes as well as to support future business opportunities
- Review/Test internal controls, as needed, to ensure SOX compliance
- Ensure all UK new joiner events have the agreed IT equipment and services provisioned
- Ensure PCs and associated peripherals are purchased to meet the demands of PC upgrade and New Joiner activities
- Ensure all relevant KPI’s are reached and maintained
- Effectively manage external service providers used to deliver services and their contractual obligations
Education
Norwich University
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Planning and organization skills, time management and prioritisation skills
- Very strong communication and interpersonal skills, Facilitation, conflict management, and consensus building skills
- Excellent process design and procedure writing skills experience
- People management skills - tact and diplomacy, ability to motivate and enable great performance, delegation skills
- Strong people leadership skills and demonstrated ability to create a high performance team through periods of change and uncertainty
- Experience Strong analytical, organizational, and problem solving skills including attention to detail
- Strong analytical, reporting, and problem-solving skills is essential
How to write Operations Team Lead Resume
Operations Team Lead role is responsible for leadership, interpersonal, organizational, design, planning, analysis, retail, customer, english, compensation.
To write great resume for operations team lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Team Lead Resume
The section contact information is important in your operations team lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Team Lead Resume
The section work experience is an essential part of your operations team lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations team lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations team lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Team Lead resume experience can include:
- As an SME to provide agreed UK PC Enablement services for venture and acquisition projects. Ensure the right services are positioned and delivered within appropriate timeframes and framework
- Excellent coaching, communication and leadership skills in a team-based environment
- Manufacturing experience and lead/supervisory experience or equivalent combination of education and experience
- Excellent problem-solving skills to identify, analyze and evaluate sustainable solutions
- Possesses good interpersonal and communication skills with a customer service oriented attitude
- Demonstrates leadership skills consistently
Education on an Operations Team Lead Resume
Make sure to make education a priority on your operations team lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations team lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Team Lead Resume
When listing skills on your operations team lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations team lead skills:
- Use critical thinking and troubleshooting skills to effectively identify solutions to non-standard requests and issue resolution
- Good communication skills, both spoken and written with good comprehension of English language
- Demonstrated organizational and time management skills with proven ability to work independently with minimal supervision
- Good analytical skills and ability to think logically in order to problem solve. Evaluate information from problem solving activities
- Excellent oral and written communication, interpersonal and analytical skills, and capable of explaining complex concepts
- Effectively deal with ambiguity and adapt to changing circumstances or priorities
List of Typical Experience For an Operations Team Lead Resume
1
Experience For IT Operations Team Lead Resume
- Effectively uses reports and checks priorities to plan and coordinate orders to maintain high service levels
- Ensure PC asset disposal and resale activities are delivered effectively using third party provider
- Uses problem solving skills and computer to find track cartons and customer orders
- Effectively manages issues impacting performance and productivity of team members
- Frontline customer service experience with 2 years of experience leading a team
- Ensuring high priority updates and coding are performed where required
2
Experience For Loan Operations Team Lead Resume
- Ensure the correct PC Asset Management service is obtained via off shore team, build an effective working relationship with appropriate reporting and control
- Demonstrated abilities in problem solving, operations management and team building
- Experience implementing or supporting enterprise application software solutions
- Responsible for the operational management of the London Customer Services desk function ensuring excellent customer service is delivered
- Support Gartner and Gartner Consulting critical priorities
- Valid driver’s license (for driving company vehicle on plant site)
- Maintains high-quality work environment by sharing knowledge and experiences so team members are motivated to perform at their highest level
- Ensures good productivity and utilization of resources. Manage delivery with resources in as per FTE solution/budget
3
Experience For HRS Operations Team Lead Resume
- Experience in human resources or shared services organization
- Be a Role Model. Understand and demonstrate TravelClick’s Core Values
- Manage effective internal/external client relationships within a defined area of responsibility
- Manage the core stakeholder relationships with Business Units globally to ensure requests are prioritized correctly and projects are delivered on target
- Supervise and prioritise the work of the team on a day to day basis
- Recent Leadership/Management experience
- 6 months' experience, 12 semester hours, or a combination of both in the following
- Experience in HP Service Manager or other ticketing systems
- Lead team huddles and assign specific priorities
4
Experience For Operations Team Lead-nd Shift Resume
- Activities involve day-to-day work load coordination, resolution of procedural problems, and prioritization based on business objectives
- Reviews work, provides information and procedural knowledge to less experienced staff
- Documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed
- Assisting customers in learning how to use the front end Backcountry.com’s site along with any account, order or shipping issues that occur
- Identifying, reporting and getting resolution of system / Tool downtime
- Developing Windows forms based on applications using Microsoft C#.Net
5
Experience For Data L Operations Team Lead Resume
- Developing web based applications using Microsoft ASP.Net
- Training new assemblers and potential leads
- Providing on-call support to 24 7 team for supported services for critical failures
- Making sure that SLAs are met on a daily basis
- Managing production activities
6
Experience For Risk Operations Team Lead Resume
- Managing assigned IA, Compliance, or Ad-hoc projects with associated timelines
- Understanding of Export Import regulation in Indonesia
- Ensuring database testing, real world testing and inspections within assigned territory are completed as part of database ownership
- Compiling and sending the status and completion reports and holding status calls with the team
- Collaborating with the Content Operations team to ensure planned map creation projects are completed on time and at the required quality level
7
Experience For Operations Team Lead-risk Resume
- Creating parameterized queries for application database calls
- Providing input to DBA(s) on data element formats and data granularity necessary to meet end-user requirements
- Oversee continuing production. Reorganize labor when needed while encouraging and motivating assembly staff to keep production at optimum efficiency
- Represent Backcountry.com’s core values through caring intensely about our customers, encouraging outdoor participation and inspiring others
- Responsible for coordinating all incoming work and distributing it among available team members
- Manage activities including but not limited to Agent Onboarding, Capacity Planning, Agent Shift management, Queue and Productivity management
- Assist in forecasting and implementing staffing plans in response to business drivers and campaigns
8
Experience For Accounting Operations Team Lead Resume
- Intermediate knowledge of x86-based hardware components including the ability to build a fully functioning server and install a nominal Operating System
- Oversee support and assist IAR’s in generating client proposals and completing
- Responsible for shift scheduling ensuring adequate coverage based on call / email (incidents) arrival pattern
- Develop and implement a corresponding plan of action to bring the situation to resolution
- Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members
- Provides input and assistance to management in developing and maintaining budget as requested
- Sound understanding of the Wealth/Financial Planning industries, market environments, business strategy and key drivers of success
- Ensure team of Channel Program specialists are achieving and exceeding internal KPIs
9
Experience For Operations Team Lead, Portfolio Services Resume
- Capable of multi-tasking and working efficiently under stress and in a high volume environment
- Troubleshoot processing and closing issue in real time
- Provide and maintain relevant PPM training and monitoring programs
- Receive direction from the Assistant Manager concerning job details and task requirements
- Support the Global Consulting Delivery Organization
- Collaborate on training and development activities
10
Experience For Consumer Affairs Operations Team Lead Resume
- Develop and improve on teaming within the Global Strategy and Operations team
- Troubleshoot problems within the department – including root cause analysis and development of solutions to avoid future occurrences
- Assist with testing changes in systemic programs and operational processes
- Split orders according to guidelines
- Perform quality checks or audits to ensure procedures are being followed correctly
- Develop, implement and delegate tasks for each item to the team (including themselves) daily to ensure deadlines are met
- Provide supervisor continuous feedback via employee’s weekly, monthly and quarterly performances tracking
- Communicate to the teams and across shift on the new or existing customer’s action plans
- Proactively ensure the department’s procedures are clear and documented; facilitates and monitors training of new associates
List of Typical Skills For an Operations Team Lead Resume
1
Skills For IT Operations Team Lead Resume
- Exhibit strong interpersonal, influencing and negotiating skills that can be used in motivating and influencing others
- Strong networking, collaboration and communication skills
- Strong time management skills with the ability to make decisions
- Identify issues and recommend creative solutions using problem -solving skills
- Proven experience in configuring and operating SharePoint Online and OneDrive
- Strong experience in leading teams within a multilingual customer service environment
2
Skills For Loan Operations Team Lead Resume
- Demonstrates ability to juggle competing priorities while
- Proven leadership abilities with strong understanding of company and program processes and procedures
- MS Office skills (PowerPoint, Word, Excel, Access)
- Utilize reporting, analytical skills and direct observation to keep directs’ abreast of their performance towards those goals
- Strong Product knowledge and Industry experience
- Proven experience in procurement operations
- Proven experience in a customer based environment
- Experience of leading and delivering through non-directly managed groups, matrix environment, demonstrated ability to manage and influence 360 degrees
3
Skills For HRS Operations Team Lead Resume
- Communicate effectively and manage reviews with senior leaders
- Demonstrates ability to juggle competing priorities while executing against deliverables
- Computer skills – basic knowledge of computer programs and ability to learn inventory control program
- Highly developed customer service skills required with ability to present in a polished and highly-articulate manner
- Polished documentation skills
- Proven experience as a senior or leader in a time sensitive environment
- Experience managing and developing direct reports or coaching and mentoring
4
Skills For Operations Team Lead-nd Shift Resume
- Ensure customer satisfaction through efficient, effective servicing, deepening of relationships, and customer advocacy
- Develops an understanding of how to maintain good employee relations through coaching and consistent application of employee relation policies
- Strong focus on leading and delivering continuous improvement initiatives in operations
- Create Operating Level Agreements and metric to measure efficiency and effectiveness of services
- Experience with support and tuning of Atlassian products
5
Skills For Data L Operations Team Lead Resume
- Previous experience managing personnel and resources required
- Experience with escalation management and managing projects to established SLA’s
- Previous experience in a manufacturing environment desirable
- Experience with escalation management and managing projects to established service level agreements (SLAs)
- Banking experience, knowledge of KYC (Know Your Customer) is an advantage
6
Skills For Risk Operations Team Lead Resume
- Experience working with operational/financial/administrative procedures, ideally in the professional service sector
- Experience of managing people
- Experience within a manufacturing environment, in a team leader/supervisory role desired
- Experience in Mortgage Banking
- 6 months' experience, 12 semester hours, or a combination of both using Microsoft SQL toolset within no more than 2 major versions of the current release
- Define, establish, measure, and report on metrics to analyze the Partner experience and internal efficiency, including Partner SLAs and support volumes
- Demonstrates thoroughness, accuracy and timeliness; achieving performance metrics on a consistent basis
7
Skills For Operations Team Lead-risk Resume
- In depth experience with the Office 365 suite of products including Teams and Delve
- Experience in PowerShell and Batch scripting
- Experience supporting a SharePoint and O365 enterprise environment
- Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, Outlook and Internet Explorer
- Works across departments to resolve issues and increase overall efficiency and effectiveness of department by driving change
- Maintains strong knowledge of the Team’s applicable banking processes and procedures
- Demonstrated leadership and team results
- Demonstrated ability to manage complex projects to completion
8
Skills For Accounting Operations Team Lead Resume
- Merrill Lynch retail/business product experience (WCMA, RCMA, EMA, CMA)
- Call center experience
- Experience in a quality support position
- Proven ability to identify and improve processes
- Proven ability to manage team workload
- Work experience in a warehouse or production operation environment
- Demonstrated ability to understand and translate business goals into process and support requirements and create solutions to help the business reach its goals
- Further relevant qualifications/experience
- Experience in analyzing trends, presenting data in perspective in a way that is easily understood at different levels in the organization
9
Skills For Operations Team Lead, Portfolio Services Resume
- Demonstrated ability to move forward an agenda or initiative, execute organizational change management initiatives, ability to work to functional deadlines
- Manage and develop a highly skilled operational support team
- Preferable – Any Cisco Unified Communication or VoIP telephony experience
- Demonstrated successful performance in a CSR role with Conduent required
- Demonstrated ability to learn, retain and communicate medical information and provide advanced technical details to customers
- 6 months' experience, 12 semester hours, or a combination of both in the use of the Microsoft Visual Studio application development environment
- Proven Ariba ERP knowledge
- Review new business outlines prior to go live date, escalate issues/questions to supervisor, Communicate/provide, Daily/Weekly/updates of customer issues,
- Coaching, Mentoring and guiding the team constantly to ensure SLA’s and other goals are met as per requirement
10
Skills For Consumer Affairs Operations Team Lead Resume
- Ensuring alignment to the tiered accountability meetings within the area and on site. Following through on resulting actions in a timely fashion
- Scripting and software development across one or more programming languages
- Reporting of various metrics, including volumes, service levels, productivity, etc
- Analyzing end-user presentation requirements and business rules and then translating into T-SQL queries
- Setting target conditions and delivering against these to achieve improvements in performance to meet future business needs
- Creating and maintaining professional technical documentation
List of Typical Responsibilities For an Operations Team Lead Resume
1
Responsibilities For IT Operations Team Lead Resume
- Interact and work closely efficiently and effectively with both internal support teams and external client teams
- Planning/Organizing – Prioritizes and plans work activities; can utilize time efficiently; develops realistic action plans and does follow up as needed
- Three to five years of related work experience, including operational and/or investment products
- Identify, recommend and implement people, process and technology improvements to ensure efficient and effective client operations
- Proven Leadership in an operations environment
- Supporting the sourcing division by ensuring technical source evaluation/feasibility studies are completed as and where required
2
Responsibilities For Loan Operations Team Lead Resume
- Understanding of carriers’ pricing structure
- Developing code written in C#
- Using ADO.Net to interact with Microsoft SQL Server and other data bases
- Participating in projects to develop improved map creation and maintenance processes
- Implements and conducts training when operating procedures change and on an annual basis, as required by the training plan
- Responsible for maintaining relationship with clients, ensure product delivery (operations), meeting expectations and ensuring account financial performances
3
Responsibilities For HRS Operations Team Lead Resume
- Responsible for the recruitment, interviewing, hiring and training of new employees
- Coordinate with various stakeholders on alignment, monitoring and control of programs. Integrate, align and maintain cross unit team as a cohesive working unit
- High on influencing and persuading stakeholders
- The ability to provide coaching, training and feedback to a team of associates
- Drive improvements to production processes by evaluating production, production failure and customer returns with Quality Control and Process Engineering
- Responsible for meeting the SLA/KPI business target by working with various teams
4
Responsibilities For Operations Team Lead-nd Shift Resume
- Maintains accurate database information regarding employee training and certification
- Responsible for the testing of customer files and APPIAN system changes working with IT for the accurate implementation of those changes and updates
- Promote knowledge of team’s work to gain support for ongoing and future initiatives; ensures open communication across teammates
- Provides training and supervision to Production Department employees
- Investigates system upsets, determines corrective action and directs the operating staff on required responses
- Contacts are generally with individuals at all levels of the organization including upper management roles
- Deliver in person, written and virtual training & communication
5
Responsibilities For Data L Operations Team Lead Resume
- Implement production schedule for the lines utilizing all line resources to meet the required customer service levels and regulatory requirements
- Lead and drive OEE improvements while leading OEE review meetings and data calculations
- Ensure the program and related projects achieve their stated objective. Create strategies for risk mitigation and contingency planning at a program level
- High learning orientation, resilience and respectful assertiveness
- Act in the capacity of backup to direct Supervisor or Manager during off hours or absenteeism
- Execute Standard Operating Procedures to meet current cGMP, ISO or other regulatory requirements
- Assists in the achievement of variable cost goals, including direct labor, overtime, product losses, and materials losses
6
Responsibilities For Risk Operations Team Lead Resume
- Lead and define Office 365 standard operating procedures, administration and support strategies
- Support, maintain and help migrate off an existing SharePoint 2010 cluster
- Continuously research and keep up with latest Microsoft O365 trends and new ways of doing things
- Knowledge and understanding of Microsoft's release methodology and published roadmap for Office 365
- Upporting a SharePoint Online solution
7
Responsibilities For Operations Team Lead-risk Resume
- Develops and maintains a sound understanding of Conduent systems
- Adapt quickly in a fast paced and fast changing environment
- To recruit, interview new hires and provide training whenever necessary
- Ensures policies, procedures and internal controls are documented and being followed
- Assists with up-training employees
- Audit production processes and team members to verify processes and procedures are being followed
- Responsible for the daily packaging of the Print Fulfillment Department, either by the assembly and/or the insertion process
- Provide feedback and training as needed to the Print Fulfillment Team
8
Responsibilities For Accounting Operations Team Lead Resume
- Write, update, and review standard operating procedures
- Ensure a safe working environment with zero recordable injuries in compliance with
- Manage reporting of volume, quality and other metrics to client stakeholder
- Design and implement short and long-term strategic plans to make certain network capacity meets existing and future requirements
- Responsible for ensuring that the company's network infrastructure and associated systems run smoothly, perform within agreed targets
- Ensure that all excess pre-printed barcode labels are destroyed following completion of the job
- Quality control spot-checking
- Verify billing info for new loans
9
Responsibilities For Operations Team Lead, Portfolio Services Resume
- People leadership-full people leadership for a team of staff working within a production environment
- Engages in problem solving and performance management within the business area the team leader is responsible for
- Provides training and operational support to the department
- Knowledge of basic problem solving tools
- Demonstrable understanding and knowledge of IT asset management tools and processes. Certified Hardware Asset Management qualified desirable
- Basic understanding and use of ServiceNow, or equivalent incident management tool
10
Responsibilities For Consumer Affairs Operations Team Lead Resume
- Demonstrable qualifications for linux systems engineering
- Knowledge of manufacturing environment and their processes
- Leadership, coaching and development of Operations Team members
- Responsible for the day to day activities, reporting’s etc
- Multitask given competing deliverables
- Proficient keyboarding, PC, and Microsoft Word & Excel
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