Learning & Development Partner Resume Sample
Work Experience
- Supporting the Senior Leadership Team with driving a learning mind-set change
- Managing and maintaining the Cluster LMS system driving engagement and usage
- Full ownership for evaluating the effectiveness of all training & performance solutions; including pre & post event measurement, content, process and delivery. Presenting outputs at Senior Leadership level on a periodic basis
- Managing the L&D budget, sourcing, negotiating and managing contracts with external suppliers to ensure consistent quality and efficient delivery of training services as required
- Relevant experience including insurance industry experience; learning and development or technical training
- Partner with HRBP’s to address the development needs of business leaders
- Training Program Facilitation
- Organizational Design and Consulting
- Important that candidates are very familiar with the technology industry and the challenges and demands it places on HR professionals, including L&D
- Proven track record and substantial experience at both a strategic and operational level with this industry or consulting to this industry sector
- Additional certifications with psychological diagnostic tools and industry recognized certifications for well established content programs are also desirable
- 1-1 Coaching with Managers and Leaders
- Exceptional relationship building skills across multiple disciplines and locations
- Learning & Development Program Facilitation
- Important that candidates are very familiar with the online technology industry and the challenges and demands it places on HR professionals, including L&D
- Identifying and addressing learning needs for individual clients
- Human Resources Business Partnership, Business Consulting, Instructional Design and Program Development
- Develop and drive a manager effectiveness strategy for each client, and coordinate and/or deliver manager training and coaching for managers as required
- Support the clients’ Organizational Development needs, including support for turnkey teambuilding workshops & business planning offsite events, in partnership with the relevant HR Business Partner
- Direct experience operating as a consultant within an L&D organization. 7 + years of direct experience supporting clients at a strategic level
- Demonstrable skills across several core domains essential for delivering L&D excellence, including conducting strategic needs analysis, program design and facilitation, organizational design, coaching and consulting
- Experience, gained working in technology industry or similar fast moving environments
Education
Professional Skills
- Demonstrated communications ,consulting and advising skills at all levels, including with Facebook’s leaders
- Demonstrated communications, consulting and advising skills at all levels, including with Facebook’s leaders
- Excellent communications skills and confidence in consulting and advising at all levels, including with Facebook’s leaders
- Experience consulting with leaders and stakeholders, with a proven track record of establishing strong relationships and the ability to be a strategic partner
- Experience in developing and facilitating management and leadership development learning experiences
- Proven experience of getting things done through influence and in managing in an international matrix
- Other software experience with Adobe Photoshop, Illustrator, Flash, SoundBooth (or equivalent audio editing software experience), and web conferencing software
How to write Learning & Development Partner Resume
Learning & Development Partner role is responsible for audience, facilitation, consulting, design, l&d, business, digital, content, strategy, communications.
To write great resume for learning & development partner job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Learning & Development Partner Resume
The section contact information is important in your learning & development partner resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Learning & Development Partner Resume
The section work experience is an essential part of your learning & development partner resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous learning & development partner responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular learning & development partner position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Learning & Development Partner resume experience can include:
- Strong passion for building a more connected world and for enabling people to develop in areas of strength and interest – traditional “training department” approach not required
- Facilitation skills, with demonstrated self-confidence and an ability to adapt content and conversations to meet the unique needs of your audience
- Facilitation skills, with demonstrated ability to adapt content and conversations to meet the needs of your audience
- Relationship building skills across multiple disciplines (eg tech, sales, marketing, etc) and locations
- Proven track record and experience at both a strategic and operational level
- Facilitation skills and an ability to adapt content and conversations to meet the needs of your audience
Education on a Learning & Development Partner Resume
Make sure to make education a priority on your learning & development partner resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your learning & development partner experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Learning & Development Partner Resume
When listing skills on your learning & development partner resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical learning & development partner skills:
- Demonstrated ability to work effectively with all levels in the organization
- Expert presentation design skills (including PowerPoint)
- Proven experience in talent, learning & inclusivity
- Instructional design, digital skills and stakeholder management
- Proven experience in graduate trainee programme coordination
- Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results
List of Typical Experience For a Learning & Development Partner Resume
Experience For Commercial Learning & Development Partner Resume
- Experience with 2 or more of the following: Learning & Development Program Facilitation, Organizational Design and Consulting , Human Resources Business Partnership, Business Consulting, Instructional Design and Program Development
- Identify and close (through L&D solutions) gaps in critical skills and knowledge needed to execute business client’s strategy
- Experience working in technology industry and an understanding of the challenges and demands it places on HR professionals, including L&D
- Develops effective evaluation tools; communicates the impact of learning solutions, including the ROI of learning when appropriate
- Manage the implementation of new hire orientations, manager onboarding and core learning experiences for MGM National Harbor
- Instructional design, training or related experience
- Experience with eLearning and web-based technologies; their capabilities and best instructional uses
Experience For Senior Learning & Development Partner Resume
- Design and develop innovative and agile learning experiences to help our global employees grow and thrive at Facebook
- Strong background in coordinating of trainings
- Web application development experience using HTML, DHTML, SQL, FTP, Flash, and Dreamweaver
- User of Microsoft Excel and experience in a statistical software (R, SPSS, etc.)
- Conducting TNA for specific populations
- Bring together best practices, Facebook-specific data and outside research to help leaders understand the latest in development course design and evaluation
- A passion for EQ and additional certifications with psychological diagnostic tools and industry recognized certifications for well established content programs are also desirable
- Proactively use technology, industry best practices, and alternative learning methods to continue to evolve learning and development activities
- Technical knowledge of learning management systems and e-Learning tools preferable
Experience For Learning & Development Partner, Tech Resume
- Serve as an internal organizational development point of contact, sharing best practices
- Build a high performing Development team in CC, with clear objectives and development plans set
- Serves as Master Administrator for the company' s Learning Management System
- Evaluates the efficacy of training programs via participant evaluations, pre/post assessments, manager observation, new program registration success etc
- Conduct regular performance 121’s with the graduates during their graduate programme
Experience For Learning & Development Partner, Americas Resume
- Ensure all agreed performance goals are met and maximised on including graduate conversion to Employee Benefits Consultant and budgetary targets
- Proactively stays abreast of learning and development trends and best practices
- Partner with business leaders and members of the HR team to lead talent initiatives and implement the L&OE strategy and roadmap. Collaborate on design, development and delivery of learning and programs to meet business needs
- Is viewed as a master trainer and facilitator. Coaches and encourages ongoing skill improvement and development across all trainer levels, and leads train the trainer activities
- Assess learning and development programs and solutions, ensuring continuous improvement and relevance to the needs of the changing business
Experience For Learning & Development Partner Facebook Business Functions Resume
- Design and facilitate in person workshops and offsites
- Work with external vendors to customize materials to fit organizational needs
- ASOS Academy launched and embedded in CC as the destination for all development needs
- Strong relationships developed across CC, ASOS, the wider People Experience Team and with the rest of the Development team. Working well with senior stakeholders and subject matter experts to achieve and evaluate learning outcomes
- Creative, relevant content created across all platforms and updated regularly
- Abe to make recommendations at all levels of the business in line with our strategy and governance
- Create a strategically aligned roadmap that supports the CC mission and tactical activity
Experience For Learning & Development Partner, On-boarding Resume
- Partner with L&D colleagues and Technical and Engineering Partners to identify needs that leverage the core of our learning programs, frameworks and other best practices to help individuals and teams excel
- Help shape the strategy for assessing the effectiveness of L&D, using a data-driven approach
- Design and conduct program and course evaluation studies and analyses using a variety of methods and approaches (including mixed-methods, longitudinal studies, quasi-experimental designs, etc.)
- Collaborate with L&D Leadership to identify, gather, and create metrics that can be used to facilitate strategic decisions assess the impact of training programs and quantify value to business
- Demonstrate judgment and discretion when dealing with highly sensitive people data
- Collaborate with data engineering and visualization engineers to access and manipulate data, explain data gathering requirements, and display results
- Develop all new, ongoing and emerging content that requires scale and delivery across the enterprise
- Develop innovative and agile learning strategies to help our global employees grow and thrive at Facebook
Experience For Learning & Development Partner Year Temp Contract Resume
- Collaborate with and mentor other team members
- Maintain knowledge of latest developments in the L&D field and program evaluation techniques, as well as, new tools and technology to provide guidance on opportunities for continuous improvement in the L&D offerings
- MS/PhD in a field emphasizing people research in organizations (e.g., Industrial/Organizational Psychology, Organizational Behavior, Economics, Policy Analysis, Management, etc.)
- Experience conducting people research in an organization or consulting environment, working with key stakeholders to understand and clarify their research needs, and communicating analyses to technical and non-technical audiences
- Experience with basic descriptive and inferential statistics
- Partner with HRBPs and Client Leads to ensure these strategies and plans are high-impact, relevant, and appropriate for all clients and regions
- Help design systems to enable the L&D team to get out of the classroom and meet learners where they are at
Experience For Learning & Development Partner Resume
- Manage our core stack of open-enrollment programs, such as Crucial Conversations, to ensure our learners continually receive the highest impact learning experiences
- Provide subject matter expertise, instructional design, and facilitation for on our core courses
- Liaise with other stakeholders (People Analytics, IT, People Operations, Compensation) to assess, report and swiftly respond to progress and challenges related to our learning strategies
- Experience as a Learning and Development professional
- Support and align with Diversity & Inclusion, Recruiting, Sales, and other internal learning initiatives that have impact on our Employee population
- Liaise and manage relationships with our external network of vendors providing Open Enrollment content
- Track record in Technology industry or startup
Experience For Commercial Learning & Development Partner Resume
- Lead the end-to-end learning strategy for managers at Facebook, including identifying learning needs, designing innovative and high impact solutions to address these needs, and managing all content delivered to managers
- Design and manage global Manager Speaker series, and other out-of-the-classroom learning opportunities
- Oversee the Manager Playbook as a FB specific, interactive, always-on digital learning resource for people managers & team leaders at FB
- Partner and collaborate with the Director of People Growth, our Global Learning Leaders, and each senior HRBP to ensure that our Manager Effectiveness strategy and plan are suitable for their clients and region
- Support and align with Diversity & Inclusion, Recruiting, Sales, and other internal learning initiatives that have impact on our Manager population - this includes integration core diversity and inclusion concepts in our Manager Effectiveness content, as appropriate
- Deliver courses included in the Manager stack, globally, in support to our Client Group Learning Leaders - Liaise and manage relationships with our external network of vendors providing Manager Development content. - Ensure quality, effectiveness and accountability to our FB culture, standards and processes
Experience For Senior Learning & Development Partner Resume
- Experienced and seasoned People Manager that has managed several teams, including matrixed teams with tangible (positive) results
- More than 10 years experience as a Learning and Development professional
- L&D, HR experience
- Experience in an L&D organization
- Experience consulting with leaders and stakeholders, with a proven track record of establishing relationships and the experience being a strategic partner (vs just execution)
- Creates and oversees a positive, professional learning environment by fostering personal enlightenment while aligning training and development goals with the Company Strategic Context
- Act as Subject Matter Expert to define attainment, maintenance and improvements to the skills and knowledge of their identified target audience
List of Typical Skills For a Learning & Development Partner Resume
Skills For Commercial Learning & Development Partner Resume
- Strong consulting/influencing skills
- Communication and platform skills
- Develop strong relationships with key stakeholders to assure that L&D programs are aligned with specific business priorities and outcomes
- Develop strong relationships with key stakeholders to ensure that L&D programs are aligned with specific business priorities and outcomes
- Conducts needs analysis to determine effective strategies, systems and tools to address training needs, skill gaps and build talent capabilities
- Creating L&D material in alignment with ASOS brand values that are ‘on brand’, effective and engaging
- Experience with Model Integrated Learning Approach including go to market strategy - consulting on how a learning solution fits into the overall learning plan
Skills For Senior Learning & Development Partner Resume
- Strong background in a Learning and Development role with responsibility for building and executing learning plans within a fast paced environment
- Experience of designing and developing learning and development interventions at an organisational and a functional level
- Strong understanding of digital learning strategies
- Experience working within a culture change programme to embed new behaviours and ways of working
- Internal / external client consulting experiences in the L&D / HR domains
- Experience in driving management and leadership development
- Restaurant Management experience, preferably at the General Manager/Managing Partner level
- Additional human resources experience (e.g. employee relations, staffing, etc.)
- Experience in facilitation and adapting content and conversations to meet the needs of your audience
Skills For Learning & Development Partner, Tech Resume
- Experience in learning & development
- L&D experience, or related field
- Demonstrated ability to lead and deliver multiple projects on time and within budget
- Strong guest/client service orientation
- Experience in an L&D organization
- Direct experience operating in a related role within an L&D organization
- Guest service experience in a hotel/resort environment
- Thrive in a “move fast” environment that’s constantly changing, with the ability to prioritize work while still maintaining positive relationships
Skills For Learning & Development Partner, Americas Resume
- Ideally have experience creating and delivering programs to develop manager and leader capabilities through formal and informal methods
- Experience working in Tech, Media or the equivalent
- A demonstrated thought leader, bringing innovative learning solutions from internal and external networks
- Experience creating and delivering programs to develop manager and leader abilities through formal and informal methods
- Experienced in organizational survey design and execution
- Performing training needs analysis to help finding the best possible development methods
- Briefing managers on new L&D programs and gathering needs and inputs for improvement
- Demonstrating business impact through metrics; gain mindshare with data/research
- Supporting the managers to set proper Individual Development Plans (IDPs) for their employees and allocate their development budgets properly
Skills For Learning & Development Partner Facebook Business Functions Resume
- Advising in people development matters
- Providing feedback after assessments
- Supporting the relevant unit’s Technical Career Ladder projects from development perspective
- Assisting major change management and culture programs from development point of view
- Giving continuous update on development programs in progress
- Leads the design and development of enterprise learning solutions, including Manager in Training Class, GM/MP Leadership Class, eLearning programs, etc
- L&D background in identifying requirements and delivering solutions to the business
Skills For Learning & Development Partner, On-boarding Resume
- Can translate what IST’s business executes on the trading floor into a classroom setting
- Track record of driving high impact learning in and out of the classroom
- Follow-up and sharing reports of training realization
- Manages training programs to include the logistical coordination of courses (ie. scheduling and budget)
- Responsible for delivering the training needed to provide high-quality, best-practice care to clients
- Be commercially focused on partnering with key senior stakeholders from across DA ensuring their needs are identified, documented and achievable
- Create robust (multi-level) evaluation strategies for measuring the outcomes & business impact of learning solutions
Skills For Learning & Development Partner Year Temp Contract Resume
- Provide outstanding pastoral care and line management to support the graduates during their graduate programme
- Demonstration of proactive approach in consulting with HR partners and business leaders
- Track and report metrics across a learning organization
- Communicate well across varying levels of stakeholders
- Think creatively; seeks innovative solutions and use change as a positive and motivating factor
- Customer focus, open communication, results orientation, collaboration, time management, interest enforcement, networking, stakeholder management
- Use data insights to drive, modify and create future learning offerings
Skills For Learning & Development Partner Resume
- Share learning best practices within the L&D Partner community and L&D global team
- Travel to support the delivery of core L&D programs, facilitate events, and support the implementation of learning solutions (estimated 30-40%) in APAC markets
- Has a passion for people development
- Run IST Global Oil America’s Executive Trader Development Program (ETDP)
- Delivery, service and continuous improvement
- Travel: Occasional travel to London and other Pearson offices
- A passion for EQ and additional certifications with psychological diagnostic tools and industry recognized certifications for well established content programs
Skills For Commercial Learning & Development Partner Resume
- Establish rapport with an audience, utilize strong listening skills, utilize both voice and visuals to affect maximum audience engagement, and presents him/herself with confidence
- Business Skills: professional oral, written and presentation skills, strong ideation and analysis skills, ability to work independently as well as a member of a team, and ability to work with people of various skill levels
- Designing & delivering high-impact management and leadership development offerings
- Travel up to 15% required
- Design and deliver high-quality org-specific learning programs that respond to emergent business priorities and address needs not yet addressed by enterprise learning solutions
- Demonstration of Business Acumen - knowledge of functional lines of business, their priorities, etc
- Demonstrated use of consultative approach
- Preferable to have experience in high tech / internet companies
- Sought out for thought leadership by L&D and other key stakeholders
Skills For Senior Learning & Development Partner Resume
- Demonstration of proactive vs reactive approach
- Design and deliver high-quality organization specific learning programs that respond to emergent business priorities and address needs not yet addressed by enterprise learning solutions
- Line manage and mentor others
- CIPD part or fully qualified would be desirable but not essential
- Essential to be flexible to travel to other UK based Jelf/MMC offices as and when required
- Anticipate needs and potential issues before they occur
- Instilling the spirit of the ASOS brand in ways that engage individuals and enables them to ‘live the brand’ by displaying attitudes and behaviours that are consistent with our brand values
List of Typical Responsibilities For a Learning & Development Partner Resume
Responsibilities For Commercial Learning & Development Partner Resume
- Experience in learning & development or related field
- Analyse data to evidence the needs identified/provided and use it to support recommendations for L&D Interventions
- Collaborates with subject matter experts to assist in the development and delivering of targeted training to increase staff knowledge and employee performance
- Create robust (multi-level) evaluation strategies for measuring the results & impact of learning solutions
- Partner as Learning & Development consultant for the region to design, develop & deliver learning content
- Partner with technical training team to ensure development programs are consistent and integrate seamlessly and build on each other
Responsibilities For Senior Learning & Development Partner Resume
- Develops and/or participates in protocols as approved
- Strategically identify Learning Needs and feed them into the Learning Needs Analysis (LNA) Process to ensure resourcing and planning requirements fit into the broader functional L&D plans
- Take ownership for the Local LNA Process for Projects, capturing the project’s requirements, making recommendations, identifying stakeholders, outlining aims and objectives of each intervention suggested and develop the end to end project plan
- Agree learning aims and objectives for each intervention recommended and ensure they are clearly aligned to supporting the success of the relevant business strategy
- Influence key stakeholders to sign off and buy into creative interventions
- Be a role model by actively contributing ideas, delivering and receiving feedback, supporting and coaching team members and making sure their own professional standards are maintained to make sure the DA L&D Team are a high performing team
Responsibilities For Learning & Development Partner, Tech Resume
- Demonstrate an ongoing commitment to understand the DA Business and develop levels of commercial awareness allowing a positive contribution to their partnered stakeholders
- A recognised L&D Professional Qualification, such as Cert L&D Practice or equivalent is essential
- Serve as Learning & Development Consultant and Partner with L&D colleagues and HRBPs to implement L&D strategy/roadmap and solve for unique client group challenges; share best practices
- Partner with L&D colleagues and HRBPs to implement L&D strategy/roadmap and solve for unique client group challenges; share best practices
- Identify client training & development needs based on multiple inputs, coordinate innovative learning solutions & proactively share them with partners and Team to build relationships and align development efforts
- Manage development programs end-to-end, establishing processes to streamline and methods to evaluate success metrics – including building, coordinating, facilitating, project management and communications
Responsibilities For Learning & Development Partner, Americas Resume
- Understand and support moving L&D enterprise solutions into the function, including designing and facilitating in-person workshops & business off-sites
- Design, develop & deliver training content
- Partner with HRBPs and L&D colleagues to implement L&D strategy/roadmap, sharing our enterprise solutions and solve for unique client group challenges, with customized learning solutions to meet business needs
- Facilitate enterprise and regional L&D learning programs including our core programs for new hires, managers, and teams
- Identify client learning & development needs based on multiple inputs, coordinate innovative learning solutions & proactively share them with partners and team to build relationships and align development efforts
- Understand and support moving L&D enterprise solutions into the region, with the potential to tailor solutions to best fit business needs including designing and facilitating in-person workshops for intact teams, during either predetermined events or business off-sites
Responsibilities For Learning & Development Partner Facebook Business Functions Resume
- Partner with HRBPs and L&D colleagues to implement L&D strategy/roadmap, sharing our enterprise solutions and solve for unique client group challenges, with customized learning solutions to meet business, talent and organization needs
- Travel to support the delivery of core L&D programs, facilitate events, and support the implementation of learning solutions (estimated 30-40%)
- Act as the point of contact and liaison with the graduates and local Employee Benefits teams
- Monitor and coordinate all aspects of the graduate development plan to include formal classroom learning, compliance sign off, charity and external events, mentoring and on the job learning
- Interact regularly with internal and external stakeholders to ensure The Academy is well developed and that there is an on-going focus on continuous improvement
- Ensure all regulatory training is delivered and maintained
Responsibilities For Learning & Development Partner, On-boarding Resume
- Compile and provide monthly reports to the Senior Talent, Learning & Inclusivity Lead for Jelf on graduate performance and progress
- Participate in regular meetings to ensure progress consistency, quality and support is maintained
- Manage the internal communications plan for The Graduate Academy
- Facilitates leadership development classes for leaders across all 8 Darden Brands and the Restaurant Support Center, including Manager In Training Class, General Manager/Managing Partner Leadership Classes
- Fosters relationships with vendor partners to deliver high quality and cost effective learning solutions
- Facilitates feedback sessions to high performing GMs/MPs that are selected as Operations Partners for the GM/MP Leadership Class
- Provides support to Training & Development Teams across Darden Brands and RSC Functions with the design and development of learning solutions (classroom training, self-paced learning, eLearning, blended learning solutions, etc.)
Responsibilities For Learning & Development Partner Year Temp Contract Resume
- Provides instructional design and training thought leadership to strategic business initiatives, including performance management, diversity, process improvement, career development, etc
- Develops professionally written, user-friendly training materials, including participant guides, facilitator guides, presentations, quick reference guides, job aids, learning activities, learning assessments, eLearning story boards, audio scripts, etc. using sound instructional design principles
- Partners collaboratively with all Brands and Darden subject matter experts (SMEs) to ensure training materials are accurate
- Manages resources (people, materials, time) to ensure deliverables are completed in scope, on schedule and within budget
- Excellent written and verbal communication skills; advanced instructional writing skills in multiple mediums (instructor-led; self-paced; eLearning story boards; video scripts, job aids, etc.)
Responsibilities For Learning & Development Partner Resume
- Develop a learning strategy for easyJet M&A (Management and Administration) population that supports future business growth and is also aligned to the learning strategy developed for our Pilots and Cabin Crew
- Implement a 70:20:10 learning philosophy that also drives individual ownership, line manager support and a formal curriculum that is focused on the right interventions within the cost parameters
- Drives the use of digital learning to successfully help people to develop in a way that works for both the company and the individual
- Working with the HRBPs and the business design and deliver a training strategy for easyJet that supports the future business growth and builds leadership and people management capability
- Matured personality and excellent communication skills
Responsibilities For Commercial Learning & Development Partner Resume
- Support people change programmes by working with HRBPs to define the skills and behavioural changes needed with relevant stakeholder groups
- Business focused, commercially experienced strategic thinker with good networks
- Helps identify and close (through L&D solutions) gaps in critical skills and knowledge needed to execute business client’s strategy
- Effectively assess and analyze L&D needs
- Knowledge of good external practises in other leading organisations
- Qualified and experienced in the use of psychometric tests an advantage
- With regard to the business client, understand its strategic priorities, its key success factors, its contributions to the
- Expertise in consulting, designing, developing and delivering leadership learning content and methodology
- Develop and execute the training and behavioural competency curriculums for easyJet populations
Responsibilities For Senior Learning & Development Partner Resume
- Develop and own the organisational capabilities and competency framework
- Develop, own and uses management information both internal and external to draw insight and persuasive analytics around the effectiveness of learning interventions at easyJet
- Proven facilitation/presentation skills
- Management of the L&D Coordinator
- Work as part of a multi-disciplinary programme team
- Develops, implements and manages a local account strategy (by division) around consulting with and supporting the business client in the area of L&D (in close collaboration with the Group key account managers)
- Ensures L&D activities and decisions align with the current and future business needs of the business client