Lending Operations Resume Sample
Jarrett Mann
4618 MacGyver Harbors,
Los Angeles,
CA
+1 (555) 142 8238
Work Experience
Lending Operations Specialist
09/2015
-
PRESENT
Philadelphia, PA
- Key all escrow deposits on the Servicing System and set up escrow details. 80%
- Perform a detailed, accurate preliminary review of loans received for funding (Conventional, FHA, VA). 4%
- Communicate promptly with Correspondents to obtain corrected and/or required underwriting and/or closing documents so that loans can be funded as quickly as possible. 2%
- Perform a detailed, accurate preliminary review of loans received for funding (Conventional, FHA, VA). 2%
- Communicate all items pended by the Operations group, Quality Monitoring (QM)/Compliance group, and Credit group to Correspondents via Pend Notice
- Continue to re-pend each file every three days until all pend issues are resolved
- Clear Operations pended items as required documentation is received. Ensure QM/Compliance group and Credit group receive any pended items that are sent to Operations group in error
- Post all loan level escrow deposits to the servicing system and prepare general ledger (GL) entries and balance GL entries to purchase advice escrow amounts
- Set up escrow details on the servicing system as applicable
MBD Digital Consumer Lending Operations
09/2009
-
03/2015
Chicago, IL
- Review crucial data to ensure loan information transferred correctly from UNIFI to MSP (servicing system). Make changes to MSP as necessary
- Clear Operations pended items as required documentation is received. Ensure QM/Compliance group and Credit group receive any pended items sent to Operations group in error
- Post all loan level escrow deposits to Servicing System and prepare general ledger (GL) entries and balance GL entries to purchase advice escrow amounts
- Set up escrow details on servicing system
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
- Performs compliance-related processing and case resolution for multiple business and/or product lines. Assist in the resolution of complex issues and in the timely collection of CDD information by researching systems and coordinating with the lines of business. This includes
- Analyze and review all loan documentation for content and legal sufficiency to insure both collateral perfection and desired lien position is obtained, and is in compliance with the Bank’s credit policy, department and regulatory requirements
- Provide planning, day-to-day leadership and direction to teams of employees by setting the context and direction, defining accountabilities, tasks and assignments, and establishing boundaries for decision-making and approvals
- Prepare legal documents for Business Banking, Commercial Banking, and Private Banking transactions using automated document prep system, and outside counsel’s documents
Lending Operations
12/2005
-
05/2009
Los Angeles, CA
- The position has internal interaction within the Center of Excellence (COE) or other Bank departments/external attorneys, and vendors/outside agencies
- Responsible for ensuring the timeliness and completeness of the team’s daily, weekly, monthly processes and deliverables
- Provide planning, day-to-day leadership and direction to teams of employees by setting the context and direction,
- Knowledge of securities settlement, including DTC and Fed
- Daily monitoring of Loaned for DK’s, exceptions and unmatched items
- Confirm and send MTM’s with external counterparties
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
- Maintain a strong line of communication with Lending Operations’ stakeholders
Education
DeVry University's Keller Graduate School of Management
2000 - 2005
Bachelor's Degree in Finance
Professional Skills
- High level skills in Microsoft Excel and Microsoft Access
- Experience in leading Consumer Lending teams
- Demonstrate the Being BMO behaviors and values
- Experience in a consumer lending fraud operation
- Strong knowledge and understanding of the business unit’s key products and services, processes and controls
- Strong understanding of the business unit’s risk and regulatory requirements
- Strong knowledge and understanding of the business unit’s key products and services,processes and controls
How to write Lending Operations Resume
Lending Operations role is responsible for training, customer, excel, software, retail, finance, credit, securities, auditing, security.
To write great resume for lending operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lending Operations Resume
The section contact information is important in your lending operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lending Operations Resume
The section work experience is an essential part of your lending operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lending operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lending operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lending Operations resume experience can include:
- Understand Lending Operation’s stakeholders’ process requirements (for example, the branch network, Credit Risk Management, Internal Audit, etc.) by obtaining feedback, identifying common challenges or process gaps, and exploring potential solutions
- Provide new hire and follow-on skills training to the operation
- Ensure CWB’s Strategic Plan is effectively communicated to the team and new team members
- Demonstrate an expert level of understanding and working knowledge of programs, policies and processes
- Strong working knowledge of the following systems: Business Connect, CFS, Livelink LTS, RPA, Salesforce
- Mortgage servicing or origination experience
Education on a Lending Operations Resume
Make sure to make education a priority on your lending operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lending operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lending Operations Resume
When listing skills on your lending operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lending operations skills:
- Business Delivery and Operational Effectiveness Review all applicable consumer loan documentation related to the preparation of loan closing packages (Appraisals, title products, flood certifications, trusts, car titles, bills of sale, etc.)
- Demonstrate strong written and verbal communication skills to discuss QA review findings and remediation steps
- Prioritize and reprioritize effectively
- Strong communication skills, ability to speak with internal investment professionals as well as external fund administrators and clients
- Apply problem solving / decision making skills to achieve the highest level of customer satisfaction
- Complete data entry and/or verification of all required system information by effectively utilizing standard business unit documentation software
List of Typical Experience For a Lending Operations Resume
1
Experience For MBD Digital Consumer Lending Operations Resume
- Commercial Loan Documentation preparation experience
- Approach problems logically and with good judgment to ensure the appropriate outcome
- Experience in HQ roles
- Strategic market analysis experience
- Participating in creation and execution of testing materials for changes to the system, policies and processes
2
Experience For Lending Operations Specialist Resume
- Shaping the culture within the team through driving behaviours that encourage customer centricity, accountability, and an energised and empowered team
- Participating in future phases of WAVE projects
- Provide performance feedback and coaching, and make recommendations regarding hiring, transfers, terminations,
- Review closed loan file for correct closing documents and key and verify the accuracy of individual loan data entered on the Unifi System. 20%
- Key all escrow deposits on the Servicing System and set up escrow details. 2%
3
Experience For Senior Manager, Lending Operations Resume
- Meet turn time service level requirements. BASIC QUALIFICATIONS REQUIRED
- Obtain and review documents for compliance with loan conditions with the loan officer, coordinate with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closings
- Experience with commercial systems, forms and documents
- Flood Zone and Insurance knowledge and experience
- Microsoft Excel experience (multiple function usage)
- Manage pipeline via weekly pipeline report
- Handle complex commercial customer inquiries and correspondence
4
Experience For Assistant VP-domestic Securities Lending Operations Resume
- Understanding Lending Operation’s stakeholders’ process requirements (for example, the branch network, Credit Risk Management, Internal Audit, etc.) by obtaining feedback, identifying common challenges and process gaps
- Demonstrating an expert level of understanding and working knowledge of programs, policies and processes
- Providing system support to users in branches and corporate office departments through regular correspondence via phone/email and meetings
- Reviewing system documentation and procedure manuals
- Provide planning, day-to-day leadership and direction to a team or teams of employees by setting the context and direction, defining accountabilities, tasks and assignments, and establishing boundaries for decision-making and approvals
- Provide performance feedback and coaching, and make decisions and/or recommendations regarding hiring, transfers, terminations, recognition and compensation
- Build, develop and maintain effective relationships with internal business partners/ external customers/ stakeholders for the purposes of enhancing team effectiveness
5
Experience For Loan Administrator Business Lending Operations Resume
- Perform complex reconciliations with rotations within Domestic Settlements & Collateral Management, International Settlements, Reporting & Reconciliations, and Recalls and Corporate Actions
- Identifies, measures, manages, and monitors operational risks and proactively seeks to mitigate those risks by developing improved processes, policies, controls and relationships with internal partners
- Develops and maintains comprehensive documentation for all group procedures including contract compare, mark-to-market, returns, recalls, buy-ins, dividend collection, corporate actions, reconciliations and reporting of cash figures to Cash Management and Fixed Income Groups
- Driving positive NPS outcomes through continuous improvement activities that are based on customer feedback
- Implementation of key performance metrics and championing a behavioural change necessary to create a high performance environment
- Developing strong internal relationships with Head of Credit, Head of Sales & Marketing and Head of Lending Products to ensure a culture of continuous improvement that acts on risk and customer insights and implements into practices and processes
- Embedding sound risk management practices to ensure ongoing compliance with regulatory regime, Delegations of Authority (credit and non-credit) and effective management of risk within acceptable appetite
6
Experience For Securities Lending Operations Resume
- Build relationships with Platinum Banking personnel to influence positive behaviours that support effective and efficient processes. Escalate performance issues if appropriate to the relevant manager if unable to resolve directly
- Ensure the optimal effectiveness and efficiency of the operation through an organizational design which is consistent with the national organization design principles and guidelines
- Build a rolling plan so that resources and expertise are being optimized
- Assess lending products, process and policies and identify enhancements to meet needs of HNW / UHNW segment
- Leverage reports, dashboards, other tools to assess profitability of lending book
- Build and execute (nationally) on major change programs and strategic initiatives originating from National Office
- Collaborate closely with BMO partners (Risk, P&C Headquarters) and Regional Private Banking team
- Participate as the Subject Matter Expert for Private Banking projects
7
Experience For MBD Digital Consumer Lending Operations Process Resume
- Familiar with Vintek and electronic lien processing
- Advanced certifications in Fraud or Anti-Money Laundering (CFE, ACAMS)
- Proficiency using analytical tools to solve problems
- Develop collaborative programs and strategies to contribute to the growth and profitability of the region
- Lead assigned project management work, as requested
- Identify industry productivity/ quality standards and benchmark the Bank to industry
8
Experience For Mortgage Lending Correspondent Lending Operations Specialist Resume
- Develop and deliver presentations to Executive Leadership in both the Private Bank and Risk
- Knowledge of M&T Bank systems
- General comprehension of required loan documentation i.e. Appraisals, title products, flood certifications, trusts, car titles, bills of sale, etc
- Lead, manage and supervise the day-to-day operations of a team of up to 15 credit analysts
- Make judgment calls on difficult customer situations, escalations, and fraud cases
- Directly interact with customers, review applications, and act as an escalations point of contact
- Produce concise performance reports and analyses for senior management
9
Experience For MBD Digital Consumer Lending Operations Service Manager Resume
- Maintain monthly metrics goals, i.e. roll rate and write-offs
- Evaluate procedures, ensure compliance with internal procedures as well as FDCPA, drive process improvement, and recommend appropriate changes
- Recommend guidelines for payment arrangements and approve any changes to these guidelines
- Lead the team that provides Operations Shared Services, including process design, documentation, training, quality assurance, project management, and workforce planning
- Lead continuous improvement in digital solutions for customer and internal performer problems
- Engineer consumer lending processes, provide continuous improvement services, and build a program to integrate process excellence into operational team leadership responsibilities
10
Experience For Manager, Lending Operations Resume
- Provide policies, procedures, and an agent help tool to the business
- Provide well-crafted stakeholder change management and communications on time with accuracy and completeness. Communicate effectively with senior management stakeholders
- Measure effectiveness of change management and communications efforts and recommend/execute adjustments as appropriate
- Manage complex projects to deliver changes in people, process, and technology
- Provide Workforce Management services, as well as Mission Control functions
- Coordinate and collaborate with various functions / departments and project teams across multiple locations
List of Typical Skills For a Lending Operations Resume
1
Skills For MBD Digital Consumer Lending Operations Resume
- Demonstrate basic banking knowledge with an emphasis on loans and debt consolidation
- Advanced level knowledge of Banking systems, products and services. Prior experience with an automated Loan Origination System would be an asset
- Solid judgement and ability to make decisions based on the goals outlined by management and the firm’s operating principles
- Analyze reports and performance for effectiveness of department and drive appropriate action to management, including budgetary compliance
- Experience with systems design and testing would be an asset
- Financial institution experience – with the majority of that time directly involved in the lending process
- Experience with a loan origination and/or banking system would be an asset
- Previous testing experience in a business atmosphere
- Apply impeccable judgment and demonstrate comfort with ambiguity
2
Skills For Lending Operations Specialist Resume
- Provide and coach agents to provide the highest levels of client service to support the growth of sales and client experience
- Perform all tasks required with impeccable judgement and demonstrate comfort with ambiguity
- Experience in a financial institution or other corporate environment required
- Understanding of competitors’ propositions and industry trends, as they relate to the banking environment
- Assist in tracking, compiling, and completing reports as assigned
- Understand Lending Operation’s stakeholders’ process requirements by obtaining feedback, identifying common challenges and process gaps
- Manage and resolve issues specific to area(s) of expertise, including resolving complex internal business partner and/or external customer issues
3
Skills For Senior Manager, Lending Operations Resume
- Drive productivity, train and direct work of collections employees; manage staffing to include hiring and termination process
- Partner with other teams across GS consumer lending to drive change management and communications planning and delivery
- Ensure accurate consumer loan closing packages on all standard transactions
- Produce documents that comply with regulatory requirements and contain correct loan terms, conditions, and collateral documentation by focusing on details and consistency. Ensure customer and business unit expectations are exceeded by resolving complaints and issues in a timely and effective manner
- Project a professional and consistent image by adhering to the organization’s brand, corporate identity, and standards
- Monitor and manage changing team business requirements and SLA and/or BPA quality measure performance, and
4
Skills For Assistant VP-domestic Securities Lending Operations Resume
- In-depth credit knowledge in Commercial and Retail Banking
- Project Management, business planning and change leadership
- Evaluate and structure loan requests, determining appropriate documentation for approved loans
- Evaluate financial risk in conformance with underwriting policies, procedures and methodologies
- Approve loans and concurrences up to pre-approved lending limits
- Serve as a SME and teacher for sound loan fulfillment and funding practices
- Own and control risk for operational processes and assist management team in driving positive operational improvements
- Direct and document skip-tracing procedures
5
Skills For Loan Administrator Business Lending Operations Resume
- Resolve client/customer complaints; review and update correspondence to customers on an ongoing basis
- Drive process design for collections, recoveries, bankruptcy processing and all specialty loss mitigation functions
- Serve as a SME and teacher for sound loan servicing practices
- Monitor and investigate accounts for suspicious activity including Account Takeover, Payment Fraud, and Non-Receipt of Issuance
- Quality is measured through call recordings and account auditing
6
Skills For Securities Lending Operations Resume
- Conduct risk assessments of major business initiatives and ensuring appropriate controls are implemented
- Participate in the planning of small to moderate scope projects
- Deliver exceptional service to our high value customers by providing best-in-class service and solutions to grow customer relationships
- Answer incoming telephone calls in a friendly, professional manner and direct them to the appropriate resource for resolution
- Collaboration is a key part of your working style
- Assist with training and development, manual development and communications when required
- Complete commercial exception processing and research; resolve complex issues
- Familiarity with Commercial Documents and Bank systems used in researching commercial issues
- Responsible for the training of new and current team members. BASIC QUALIFICATIONS REQUIRED
7
Skills For MBD Digital Consumer Lending Operations Process Resume
- Participate in UAT activities when on boarding new vendors, systems, and applications
- In-depth knowledge of BMO / credit policies and process including technology
- Develop, implement, review and recommend revisions to the business unit’s twelve- to eighteen-month business plan,
- Review all applicable consumer loan documentation related to the preparation of loan closing packages. (Appraisals, title products, flood certifications, trusts, car titles, bills of sale, etc.)
- Produce documents that comply with regulatory requirements and contain correct loan terms, conditions, and collateral documentation by focusing on details and consistency
8
Skills For Mortgage Lending Correspondent Lending Operations Specialist Resume
- Effectively manage remote locations as appropriate
- Nsure customer and business unit expectations are exceeded by resolving complaints and issues in a timely and effective manner
- Ensure customer and business unit expectations are exceeded by resolving complaints and issues in a timely and effective manner
- Basic banking knowledge with an emphasis on loans and debt consolidation
- Tax, Escrow & Cash Management experience
- In-depth experience in Excel
- Mortgage Appraisal Review experience
9
Skills For MBD Digital Consumer Lending Operations Service Manager Resume
- Prioritize work assignments from multiple channels as a resource allocator
- Review file documentation for required documents and ensure correct information is included in documents
- Manage and monitor a non-complex portfolio of work
- Act in an advisory capacity, as a subject matter expert (SME), to senior managers on the implications of proposed business decisions related to area(s) of expertise
- Lead activities, as a SME, for new work related to the assigned function
10
Skills For Manager, Lending Operations Resume
- Build and maintain relationships with industry contacts (internal and external), senior regulatory officials and external consultants for purposes of enhancing business effectiveness within the scope of accountability
- Provide timely analysis of information and reports on assigned area(s) of expertise to ensure compliance with terms and conditions and ongoing maintenance of risk within acceptable levels
- Identify and recommend business improvement process efforts related to area(s) of expertise
- Develop a team committed to the highest level of client satisfaction. This includes supporting the BPB sales process and client experience, identifying gaps, issues and best practices
- Monitor operational methods and workflows against national standards and policies to uncover bottlenecks or trouble areas. Investigate to uncover the root cause and implement action plans to address
- Ensure effective processes and controls are in place and adhered to, minimizing risk and maintaining the overall quality of the regional portfolio within acceptable levels
- Increase the effectiveness and efficiency of existing operational methods and workflows by identifying, recommending, and sharing process improvements
- Embrace the process of change within BMO Private Banking. Practice effective change management principles in implementing process changes
List of Typical Responsibilities For a Lending Operations Resume
1
Responsibilities For MBD Digital Consumer Lending Operations Resume
- Prepare Broker loan closing packages for settlement agents, including the Aggregate Escrow Disclosures and the final Truth-in-Lending Disclosures. 60%
- Motivate, develop and coach agents on a day-to-day basis with regards to servicing our products
- Responsible for ensuring adherence to all operations and compliance procedures
- Familiarity with Title Commitments and Tax Certificates
- Learn and master the day-to-day responsibilities of the credit analyst team
2
Responsibilities For Lending Operations Specialist Resume
- Lead meetings with key team members, business stakeholders, etc
- Partner with other teams to develop and maintain relationships by engaging stakeholders to establish credibility, solve problems, build consensus and achieve objectives
- Lead, manage and supervise the day-to-day operations of a team of up to 15 service associates
- Monitor the performance of a customer service team
- Establish schedules for customer service associates
- Learn and master the day-to-day responsibilities of the collections team
- Lead, manage and supervise the day-to-day operations of a team of up to 15 collectors
3
Responsibilities For Senior Manager, Lending Operations Resume
- Serve as a SME and teacher for sound collection and recovery practices
- Work cooperatively and conversationally with our borrowers to resolve delinquencies
- Monitor the performance of collections associates
- Establish schedules for collections associates
- Manage the reconciliations process for cash and bookings across accounts multiple accounts and ledgers including client accounts, control accounts, omnibus accounts, and the firm?s general ledger
- Serve as the business process owner for the disbursements & remittance processes
4
Responsibilities For Assistant VP-domestic Securities Lending Operations Resume
- Build, support, and manage the disbursement and remittance process
- Proactively identify and lead process improvement projects to increase automation, reduce manual processes, and mitigate risk
- Serve as a liaison between the Business, Global Control, and Product Control
- Regularly perform and attest to key controls and ensure compliance with relevant policies, procedures, and regulatory requirements
- Perform document review and outbound verification of applicants on high risk Application Fraud cases
- Partner with AML/OFAC teams as needed to resolve applicant identities
- Determine the actions required to resolve a fraud claim based on established procedures to protect the Bank’s assets; work with Supervisor on handling of more complex cases
5
Responsibilities For Loan Administrator Business Lending Operations Resume
- Place appropriate holds on accounts with potential fraudulent activity. Track and document actions to provide a record of activity and meet audit and compliance requirements
- Communicate, in a professional manner, with customers, merchants, financial institutions and other Bank personnel to resolve system problems or request additional information and/or documentation to resolve a fraud concerns on an account
- Work cooperatively and conversationally with our borrowers to resolve the delinquency
- Document all collection efforts for accounts in accordance with established procedures and compliance policies
- Engage our borrowers with the highest level of respect and dignity
- Identify opportunities for customers to best take advantage of Goldman Sachs’ consumer finance solutions
- Work cooperatively and conversationally with our customers to resolve service issues and customer questions
6
Responsibilities For Securities Lending Operations Resume
- Identify root cause of data quality issues discovered through the review process and present recommendations for improvement
- Monitor day-to-day activities to ensure alignment with the business’ policies and procedures
- Review and analyze transactions and processes for compliance and regulatory requirements
- Provide suggestions and recommend solutions to possible issues with trends both positive and negative
- Establish QA and QC monitoring and controls by applying aspects of the Operational Risk Management (ORM) Framework, including Risk and Control Self Assessments, Risk Events and Key Risk Indicators
7
Responsibilities For MBD Digital Consumer Lending Operations Process Resume
- Manage Quality Assurance Representatives and help monitor day-to-day activities to ensure alignment with the business’ policies and procedures
- Ensure that critical information is communicated to leadership in an accurate and timely fashion
- Thrive within a collaborative environment with a team-first mentality
- Develop, administer, and assess customer satisfaction surveys
- A collaborative work style is required
8
Responsibilities For Mortgage Lending Correspondent Lending Operations Specialist Resume
- 7Additionally, this role requires the individual to consistently contribute to their goal of Consumer Direct Lending while adhering to all bank defined policies for dress, attendance, continuing education and security directives
- Communicate promptly with Correspondents to obtain corrected and/or required under-writing and/or closing documents so that loans can be funded as quickly as possible. 4%
- Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well
- Determine loan’s ability to be bought down and calculate payment, due date, principal balance and escrow balance to be purchased
- Determine loan’s ability to be bought down, calculate payment, due date, principal balance and escrow balance to be purchased
- MSP, intermediate Excel
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