Liaison Officer Resume Sample
Dasia Von
5586 Katharina Forks,
Philadelphia,
PA
+1 (555) 528 0356
Work Experience
Senior Liaison Officer
05/2017
-
PRESENT
Phoenix, AZ
- Deadline oriented person with the ability to work under pressure
- Articulate and communicate complex ideas in a simple and easy-to-understand manner
- Challenge constructively and to make difficult decisions
- Take overall accountability for the delivery and drives team results
- Be a role model for the team, modelling group values and appropriate work ethic
- Be trustworthy, considerate and live the TMF values
- Be well-dressed and well-spoken at all times
Liaison Officer
07/2014
-
03/2017
Detroit, MI
- Graduate in or have a high-level of experience in a relevant field, i.e. LLB, Business and Finance or Compliance
- Operational and administrative knowledge of an asset management business would be advantageous
- Expertise in MS Word, PowerPoint, Excel and Outlook
- Promote efficient and cost effective site maintenance and operations by providing ongoing assessment of personnel and respective staffing levels
- Establish and coordinate maintenance work schedule by fully understanding scope of work and leading scheduling meetings with operations personnel and maintenance supervision
- Prepare project reports and detailed estimates by identifying activities, status, and performance
- Maintain technical knowledge by keeping current on applicable scheduling systems and their full capabilities
Risk Liaison Officer
09/2010
-
06/2014
Philadelphia, PA
- Ensure proper usage of maintenance systems and programs by conducting training classes for client personnel
- Develop business opportunities by performing plant operations and maintenance consulting services and for leading application study effort
- Reviews and monitors activities in the country or region assigned as well as EU and NATO activities globally; assesses trends which might affect the political situation and the political impact of intra-regional issues such as refugees and drug control; recommends solutions/possible action by United Nations
- Analyses political and related events within assigned area with a view to provide early warning advice to ASG/USG or Head of Mission
- Prepares analytical reports and papers on sensitive and high profile matters of concern to UNLOPS and UNOCT; drafts notes, background papers, talking points, speeches and other correspondence for senior UN officials
- Acts as focal point for collection and analyses of information on political issues of assignment
- Provides up-to-date information to senior officials regarding relevant political matters and country or regional issues and makes recommendations on actions to take
- Maintains contacts with other sectors of the UN, other international organizations and governments on coordination and policy matters; briefs representatives and provides, as appropriate suggestions and recommendations
- Participates in conferences, seminars and academic fora related to his/her assigned area of expertise
Education
Drexel University
2005 - 2009
Bachelor's Degree in International Relationship
Professional Skills
- Strong communication, collaboration and coordination skills, with demonstrated experience engaging with stakeholders at various levels
- Experienced project management and organization skills to effectively manage timelines, customer requirements and work flow requirements
- Proven ability to develop networks in order to contribute to long term developments, alongside excellent interpersonal skills
- Excellent project management and support skills, with the ability to deliver results while managing and tracking multiple tasks and projects concurrently
- Inquisitive mind and proven questioning skills
- Excellent communication, reporting, and pro-active negotiation skills
- Strong risk management and investigations skills
How to write Liaison Officer Resume
Liaison Officer role is responsible for interpersonal, basic, microsoft, communications, government, finance, word, compliance, analysis, contribute.
To write great resume for liaison officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Liaison Officer Resume
The section contact information is important in your liaison officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Liaison Officer Resume
The section work experience is an essential part of your liaison officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous liaison officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular liaison officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Liaison Officer resume experience can include:
- Gathering all the information needed to deal with the customer queries effectively & efficiently
- Effectively deal with all customer issues
- Attend to all client queries timeously, professionally and effectively within the agreed SLA (timelines)
- Effectively communicate Army requirements to leadership and engineering staff at National Intelligence Community (IC) agencies
- Liaising and maintaining good relationships with all stakeholders
- Visiting residents prior to, and during works where deemed to be required and to communicate the scope and nature of works
Education on a Liaison Officer Resume
Make sure to make education a priority on your liaison officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your liaison officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Liaison Officer Resume
When listing skills on your liaison officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical liaison officer skills:
- Effective communication skills in both writing and verbal
- Strong coordination and time management skills
- Experience of planning, organizing and prioritizing workload
- Communicate conceptually detailed and complex information effectively and professionally to a wide range of people, in an engaging manner
- Proven experience administering large scale budgets to ensure delivery of outcomes and results aligned to business objectives
- Effectively address any contractor’s management issues that arise
List of Typical Experience For a Liaison Officer Resume
1
Experience For Small Business Liaison Officer Resume
- Possess good communication and negotiation skills
- Strong financial management and budgetary skills
- Effectively manage a portfolio of clients with a focus on delivering exceptional service
- Flexible and able to respond to change effectively and positively
- Stong organisational skills
- Exposure/experience dealing with banking systems would be beneficial
- Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach
2
Experience For Risk Liaison Officer Resume
- Experience with Small Business Subcontract Reporting (ISRs and SSRs)
- Experience coordinating operations with DOS, NCTC, or related
- Experience coordinating operations between multiple U.S. Governemnt Agencies and Departments
- Experience coordinating operations with task forces
- 6 months of experience leading an IO cell
- Relevant working experience in client service, would be deemed appropriate for this level position
- Maintain effective working relationships with all levels of staff,
3
Experience For Customer Liaison Officer Resume
- Substantial experience of working in business liaison or knowledge transfer roles
- Experience using a telephone and e-mail as a regular means of communication in a work environment
- Visit each resident prior to engage them in the programme and obtain sign up to the Project
- Experience
- Experience with the eCabinet process is desirable
- In addition to the education requirement, five (5) years of related experience
- Recommend coordination priorities
4
Experience For Member Liaison Officer Resume
- Call Centre experience
- Evidence of demonstrable general knowledge of key advances within data science and artificial intelligence
- Previous experience within a face to face customer service role
- Working with or leading a team responsible for arranging travel for deportee's including obtaining appropriate authorizations from foreign governments
- Analyzing federal legislative matters including planning, coordinating, and implementing federal programs and activities
- Assessing where high risk/vulnerable residents are present and ensuring SM tailors works according to the risk level
5
Experience For Client Liaison Officer Resume
- Identifying any necessary actions following the lessons learnt process and monitoring progress on all complaints
- Preparing removal cases and assisting with ensuring technical and legal requirements are met for removal; and
- Assessing where high risk/vulnerable residents are present and highlighting these through line management
- Highlighting key areas of underperformance, and repeat failures to drive continuous service improvement
- Maintain a safe working environment at all times, reporting any incident or hazard in the workplace and taking health and safety advice where appropriate
- File and archive specific forms for referrals and weekly reporting are taking place while ensuring confidentiality, accuracy and timeliness
- Carries out, in consultation with the Chief of the Section, administrative functions relating to the staff planning and budget
- Successful completion of a company background investigation, including criminal, education, employment, credit and driving record checks
6
Experience For DC / Ncijtf Liaison Officer Resume
- Exercise leadership, judgment, initiative and resourcefulness in making decisions, committing the agency to a course of action
- Onboarding of all new clients and/or transactions following quote acceptance which would include but not be limited to
- Keep abreast of legislation affecting the company’s services in the banking / debt capital markets / financial services industries
- Facilitate regular and appropriate Administrator training on relevant policies, legislation and regulations affecting our Client base
- 1. Provide necessary billing information for client portfolio and manage the recoupment of expenses and all related billing (both annuity and ad hoc)
- 2. Manage the client billing processes for Structure Finance, including the creation of templates, accuracy of invoices and reconciliations; and
- Assist in the management of ad hoc projects affecting the business unit, e.g. regulatory reporting requirements
- 2. Assist in monitoring the performance of service providers and of the underlying assets
- Arrange satisfaction surveys for residents, tracking and collating responses and work with staff to use feedback to improve our service
7
Experience For Crc-fort Bliss Liaison Officer Resume
- Attendance at key client meetings, recording and overseeing any customer service actions deemed necessary
- To keep all Tenants fully informed as to the programme of events regarding their particular dwelling
- Support Visa/badging staff by ensuring that company practices do not conflict with host country operations
- Provide project support services, including meeting support and collation of documents, to contribute to the delivery of quality outcomes and services
- Comprehensive understanding of applicable country’s Visa/badging process, customs and business practices
- Route planning & scheduling recourses
- Basic understanding of construction in social housing
- Small business outreach (identifying small businesses, working with small business associations)
- Basic understanding of construction in social housing and occupied homes
8
Experience For Patient Transport Liaison Officer Resume
- Organisation, facilitation and preparation of Indigenous events including NAIDOC
- Point of contact for all advice and information on Indigenous issues, areas of concern in regards to well being and rehabilitation
- Provide cultural awareness training for PPP staff and wider G4S staff where required
- Systems Update and Reporting
- Coordinate employee scheduling and travel
- Establish clear lines of communication to advise the supporting Division Commander on critical policy, strategic issues and command decisions
- Keep supervisor advised of controversial, highly sensitive and major policy issues affecting program
9
Experience For Site Liaison Officer Resume
- 3. Ensure adequate record-keeping of accepted quotes
- 5. Evaluate and make recommendations for improvements to the existing service range
- Billing and debt recovery which would include, but not be limited to
- 3. Review client portfolio aging monthly, assist with collections and resolution of queries as required
- 1. Assist with the planning and co-ordination of external directors’ availability in regards to client obligations; and
10
Experience For Aboriginal Liaison Officer Resume
- Responsible for reporting on a corporate level all small business requirement to include Executive level pertinent data
- Build and maintain positive working relationships at a global level across the enterprise
- Provide internal training for various program teams and organizations across the enterprise
- Ensure compliance with all government regulations relating to Small Business Concerns
- Support CIO / G6 by assisting with the identification of requirements for use by the material developers
- Monitor and report to CIO/G6 the activities surrounding the CCoE transition and implementation plans
- Assist all HQDA CIO/G6 leadership and personnel by providing information and support from the CCoE
List of Typical Skills For a Liaison Officer Resume
1
Skills For Small Business Liaison Officer Resume
- Strong Customer Service skills and high level of confidence including both written and verbal communication with awareness of different customer needs
- Excellent communications skills - Essential
- Effective interpersonal skills to coordinate efforts and work with internal and external organizations
- Interpersonal skills and a professional attitude to work
- Effectively communicate both through written format and orally to members within and outside of the organization
2
Skills For Risk Liaison Officer Resume
- Communicate with all internal and external stakeholders effectively
- Product and Technical Skills
- Experience in a contracting environment performing purchasing or subcontracting functions,
- Experience in a contracting environment performing purchasing or subcontracting functions is desired
- Optimise staff through, inter alia, multi-skilling, coaching, training and regular performance reviews
- Experience of using ‘Cleric’ or similar computerised scheduling and control system
- Experience of working in a Higher Education (Research, Development and Innovation) environment, and/or administration of European Regional Development Funding
- Previous FAR/DFAR Audit Experience and Interfacing with Government Auditors
3
Skills For Customer Liaison Officer Resume
- Previous resident liaison experience within the construction / social housing sector
- Current and Valid UK driving license
- Assist with the preparation, validation and submission of Small Business Subcontracting Reports
- Previous resident liaison experience within the social housing sector
- Proven Critical/Analytical Thinking
- Good at developing relationships
- Actively apply policies, procedures, strategies and effective communication to bring the service’s projects, business plans and objectives into effect
- Ensure that all supporting documentation is completed accurately and in good time
4
Skills For Member Liaison Officer Resume
- Previous experience of working within a customer service environment
- Work independently and has a good initiative in a dynamic environment
- Experience in Federal Procurement and Government Compliance
- Previous Federal Procurement Experience
- Previous Procurement Compliance Experience
5
Skills For Client Liaison Officer Resume
- Previous Small Business Administration Experience
- Demonstrate sound work ethic and integrity
- Competently operate MS office (Word & Excel)
- Lead supplier diversity compliance reviews and validations
- Monitor or develop performance measurements to evaluate the effectiveness of operations and program administration
- Previous experience within a customer service based role
6
Skills For DC / Ncijtf Liaison Officer Resume
- Coordinate with the government to the maximum extent possible regarding priority of forums and meetings needing coverage
- To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries
- Proven background in Client focused role - Essential
- Aviation experience in an Operations background - Essential
- Meet any operational targets that are set to deliver an effective and efficient service to the client
- Oracle Financials Experience
- Basic AV set-up experience
- Strong initiative and sound judgment
7
Skills For Crc-fort Bliss Liaison Officer Resume
- Cultural awareness, experience and sensitivity when working with Aboriginal people
- Six (6) or more years’ relevant experience in government, civilian and/or military operations environment including overseas work
- Experience: 3+ yrs in related fields
- Applied management/leadership experience in procurement, preferably in a government services company
- Experience in a SBLO/supplier diversity or procurement leadership role for a federal government contractor
- Providing assistance to the Assistant Commissioner and other management officials in planning, directing, and coordinating congressional liaison activities
- Being an ‘ex-officio’ member of Authorisation Groups on site thereby seeking assurance that nuclear safety standards are being maintained
- Working knowledge in U.S. Government contract laws and regulations regarding Small Business Concerns
- Improving and maintaining positive relationships with the prisoners, other service providers and relevant government departments
8
Skills For Patient Transport Liaison Officer Resume
- Maintaining a log detailing all customer queries, and complaints received, and the actions taken by M6 J13-15 in response
- Coordinating and attending community relations events
- Maintaining a log detailing all customer queries, and complaints received, and the actions taken by the project in response
- Understanding of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations (DFARs)
- Willing to participate in the development of the service
- Attending initial interviews with Aboriginal offenders to ensure they understand the conditions and obligations are fully understood
- Being a link between the Aboriginal prisoners and other staff at the Mount Gambier Prison, relevant community agencies and government departments
- Assisting upon release to ensure they are well supported when they enter the community
9
Skills For Site Liaison Officer Resume
- Providing postal, telephone, and e-mail support for transmission of customer enquiries, complaints and responses as appropriate
- Dealing promptly with any enquiry, query or complaint referred to the project by any party
- Documenting each enquiry, query or complaint with details of how the issue was closed out
- Visiting customers to ensure both parties are satisfied that complaints have been closed out successfully
- Adhering to all Liaison Procedures
- Providing material for Community Relations activities
10
Skills For Aboriginal Liaison Officer Resume
- Providing the information for leaflets and/or e-newsletters
- Working knowledge of FFRDCs
- Understanding of policies concerning Child Protection
- Advising internal management on enforcement and removal issues and recommending solutions
- Preparing and/or reviewing various enforcement and removal operations reports
- Providing expert interpretation and application of law, regulations and policy
- Calling on customers for the purposes of acquiring new business
- Reporting and analysing of all complaint/ unsatisfied residents
List of Typical Responsibilities For a Liaison Officer Resume
1
Responsibilities For Small Business Liaison Officer Resume
- Cultivate key individuals as ‘spokespeople’ on behalf of the Charity on key issues, and utilise their popularity to secure additional promotional opportunities for BBC Children in Need
- Providing first line product, process and technical support to customers
- Conducts other liaison, training and drafting tasks as directed by the Military Adviser
- Prepare the Commanding General and Deputy Commanding General for official briefings
- Reply to requests for information by making coordinating efforts with outside agencies
2
Responsibilities For Risk Liaison Officer Resume
- Identify strategic opportunities and drive lobbying efforts and support member-driven advocacy efforts
- Monitor developments and reforms in the UN Peacebuilding architecture
- Responsible for meter readings at contract and transit housing
- Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service
- Deal with all customer chases and repeat contacts ensuring customer issues do not turn into customer complaints
- Proactively manage sensitive interactions when liaising with sensitive customer groups
3
Responsibilities For Customer Liaison Officer Resume
- IT literate (working knowledge of Outlook and Office Suite)
- Pleasant and friendly manner, able to remain calm when dealing with angry customers
- Provide advice to publications being produced by others
- 3. Regularly interact with service providers regarding market reports and communication with the various role players
- Analyze existing programs to determine areas that need specific actions taken
- Work with ICE Attaches on activities relating to removals from the United States (U.S.)
- Provide written reports identifying the status of Army TENCAP programs with agencies
- Identify training requirements and organise with the relevant departments
- Seek continuous improvement in resident liaison procedures whilst sharing best practice with other departments
4
Responsibilities For Member Liaison Officer Resume
- Conduct periodic analysis of the trends in both the number of complaints that have been received, to identify common and recurring trends
- To investigate all complaints compliantly and resolving these to the required standards
- Assist the CM with KPI monitoring, investigation and continuous service improvement
- Produce all relevant documentation relating to customer care accurately and in a timely manner
- Respond and follow up on all emails and correspondences involving guest and customer feedback
- Provide administrative support to the Chairman & CEO Asia Pacific and Deputy CEO Asia Pacific, including diary management, flights and hotel bookings etc
- Organise exclusive events for Owners and Partners in collaboration with Sales and Marketing teams
- Monitor, update and distribute Asia Pacific Hotel Listing
- Take meeting minutes and disseminate reports generated after meetings with key Partners
5
Responsibilities For Client Liaison Officer Resume
- Meet with and ensure all Indigenous prisoners upon reception are aware of supports, programs and services within PPP
- Participate in case management of indigenous prisoners
- Assist indigenous prisoners with their welfare needs upon release such as accommodation, finance, social contacts etc
- Knowledge of MoD’s safety management arrangements and relevant safety standards such as NRPA’s NNSPs, HSE SAPs and JSP 518 would be an advantage
- UK Drivers Licence is desirable because the post requires travel to customers’ premises across the UK
- To report directly to Capita’s Director of Communities
- To liaise closely with Business Centre colleagues, Communication’s Co-ordinator and Director of Communities to agree appropriate levels of information sharing and communications around both planned, as well as reactionary works to allow Members and key stakeholders to be remain fully informed of planned service delivery and progress
- To report directly to Capita’s Head of Customer Service
6
Responsibilities For DC / Ncijtf Liaison Officer Resume
- Formulate communication strategies for the efficient delivery of projects including: setting objectives; measures of evaluation; tone; positioning; key messages; Qs & As stakeholder identification and engagement and the most effective channels to use to achieve optimum impact
- Develop a positive industry presence; monitor grower’s activities within the grape growing industries. Undertake activities that enhance TWE’s profile and community image
- Provide necessary billing information for client portfolio and manage the recoupment of expenses and all related billing (both annuity and adhoc)
- Preparation of audit file and ensure timeous completion of audit
- Creation and upkeep of client hard copy folders and electronic folders
- Manage client portfolio debtors, if required, to ensure timeous payment of account
- Comply with agreed 24hour turnaround with regards to all client requests
- Represent GPPAC as needed in meetings with other civil society groups, UN officials, Member States and other stakeholders
7
Responsibilities For Crc-fort Bliss Liaison Officer Resume
- Coordinate and co-facilitate the Civil Society Prevention Platform together with the Quakers UN Office (QUNO)
- Provide advocacy support and facilitate meetings for GPPAC in New York/UN Headquarters
- Provide policy and other analysis of developments at UN Headquarters, related to peacebuilding, conflict prevention, gender and other related matters to the Global Secretariat as needed
- Assist with site set up
- Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme
8
Responsibilities For Patient Transport Liaison Officer Resume
- To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants. This report to include: Notes of all visits to Tenants, All complaints or problems encountered and how these have been remedied, Confidential notes on problem addresses
- Visit each resident prior to work commencing to introduce Keepmoat Regeneration and communicate the scope of works. Give residents contact numbers and a pack detailing the full RLO process
- Establish resident’s individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices
- Carry out a property condition survey and appliance survey with photographs where necessary with the tenant before works start in the property
- Create and maintain plot files
- Liaise with site management staff to enable the flow of information between all parties
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
- Arrange appointment for surveys and works
9
Responsibilities For Site Liaison Officer Resume
- Manage complaints in line with our complaints procedure
- Produce and distribute high quality, easy to understand communication materials as requested
- Participate in Project Management meetings as required
- Community awareness i.e. Newsletters / safety competitions etc
- To provide handover packs and instruct on new installations
- Work with the Community Investment Officer to deliver initiatives to the residents
- Observe site Health & Safety rules and ensure any risks are reported immediately to the site manager
- Attend community events and hold presentations to schools alongside fellow Keepmoat employees
10
Responsibilities For Aboriginal Liaison Officer Resume
- Make every effort to attend all mandatory courses related to your role
- Comply with all the roles and responsibilities as set out within the SHEQ management system
- Seek continuous improvement in resident liaison procedures
- Gather information, investigate and resolve complaints from customers
- Escalate any customer care performance issues to Customer Care Manager
- Ensure that customer engagement process is adhered to in a manner appropriate for the scheme or job in question
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