Loan Servicing Resume Sample
Pinkie Jacobi
1000 Hackett Station,
Chicago,
IL
+1 (555) 373 8452
Work Experience
Director, Global Loan Servicing
06/2015
-
PRESENT
Los Angeles, CA
- Ensures departmental goals and objectives are clearly communicated to staff on a daily, weekly, monthly basis. Responds to inquiries, provides procedural updates and educates team members
- Participate in Internship Program activities in order to get a better grasp of the bank’s overall mission
- Ensuring trades are booked in Loan IQ according to information on executed trade documents
- Preparation of circles booked in Loan IQ
- Review of legal documentation where applicable (Trade confirmation, Assignment and Assumption Agreements and Funding Memos) and ensuring documents are executed appropriately
- Liaise with relevant Operations teams to build or update deal and/or Counter party information in Loan IQ
- Release collateral on paid off loans; including re-conveyances, titles, and UCC’s
- Responsible for providing support to Lender for all phases of a loan closing
Loan Servicing
10/2012
-
12/2014
Boston, MA
- Complete final review of the entire loan package and place all documentation in correct stacking order utilizing the Document Check List
- Process the perfection of liens on loan collateral including recording of deeds of trust, filing liens on vehicle titles, and filing UCC’s at the state and/or county level
- Set up collateral tracking for the loan on the bank’s core system
- Order tax service on real-estate secured loans
- Verify that all invoices related to the loan have been sent for payment
- Follow up with lender for any outstanding exception items and make notes regarding the estimated amount of time to clear exception
- Serve as a back up when necessary to board new loans on core system
- Forward all new loans and CITs to the Imaging Department
Loan Servicing Assistant
04/2010
-
09/2012
Philadelphia, PA
- BSJ’s professional reputation is maintained and conveyed
- Ensure accurate completion of monthly certification of various GL’s and bank accounts
- Knowledge PowerPoint/Visio
- Operations experience, 1+ years of overseeing workflow monitoring
- Knowledge of MS Word
- Ordering of backup data pertaining to the collateral securing a new loan or Change in Terms such as: Flood Determination, Real Estate Title Work, Lien Search, Credit Bureau, Evidence of Insurance, Appraisals, Property Evaluations, or any other data required by the Lender
- Review the loan documentation received from Loan Ops prior to loan closing for accuracy and completeness with Lender to insure accuracy
- Create cashier’s checks if required prior to loan closing
- Be available to notarize borrower/grantor signatures if necessary
Education
University of Saint Francis
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Experience in reviewing loan documentation (Paralegal experience, Commercial/Multifamily Document Experience, Commercial Closing Experience
- Demonstrate marked initiative in effectively learning all processes within loan servicing, including both upstream and downstream processes
- Prior experience in commercial loan operations and a good understanding of loan accounting systems, general ledger and finance interaction
- Experience in primary market servicing - Agency Reporting , Remitting, Custodial Account Reconciliations, Mortgage Servicing Rights sales
- Previous experience or interest in project management, metrics tracking and forecasting
- Previous experience with Commercial Loan Accounting systems (AFS, ACBS, Loan IQ)
- Finance / Accounting background or applicable work experience
How to write Loan Servicing Resume
Loan Servicing role is responsible for basic, analytical, trading, finance, credit, training, mac, auditing, lending, bookkeeping.
To write great resume for loan servicing job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Loan Servicing Resume
The section contact information is important in your loan servicing resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Loan Servicing Resume
The section work experience is an essential part of your loan servicing resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous loan servicing responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular loan servicing position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Loan Servicing resume experience can include:
- Interpersonal skills to deal effectively with coworkers and customers in a professional, courteous and respectful manner which practicing tact and discretion
- Strong written and verbal communication skills with the ability to clearly communicate information to a range of audiences
- Strong interpersonal, customer service, and supervisory skills
- Good communication skills, especially verbal
- Experience with complex computer systems or programs, or experience with Commercial Loan Systems (AFS, ACBS, LIQ)
- Effectively elicit information
Education on a Loan Servicing Resume
Make sure to make education a priority on your loan servicing resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your loan servicing experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Loan Servicing Resume
When listing skills on your loan servicing resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical loan servicing skills:
- Exhibit the ability to multi-task, a strong attention to detail, proficiency with numbers and effective organizational skills
- Strong organizational skills and ability to multitask to meet competing deadlines
- Excellent communication skills, especially in dealing with escalations
- Able to work directly with all levels of managementExceptional communication skills are required (verbal and written)Paralegal experience
- Exceptional communication skills are required (verbal and written)Paralegal experience
- Self-motivated, proactive, and results-driven problem solver with excellent written and oral communication skills
List of Typical Experience For a Loan Servicing Resume
1
Experience For Loan Servicing Prf Resume
- Tends and reports on key department metrics, which require both critical thinking and analytical skills
- Sustained Improvement Skill set: Contributing to the improvement of the customer experience & lead execution of process improvement ideas from team members
- Lender signing (validating the last approvals then making sure it meets FNMA servicing requirements)
- Establishes and maintains effective and professional business relationships with customers and external contacts
- Establishes and maintains effective coordination and communication with area personnel and management
- One (1) or more years of relevant banking and/or business experience
2
Experience For Director, Global Loan Servicing Resume
- Advance level experience with MS Office ( Word, Excel, Access, and Power Point)
- Demonstrated track record of achievement with the ability to take initiative in a challenging environment
- Recruitment & Induction: To assist in the on boarding of new team members so that they can be effective in their new role as quickly as possible
- Perform complex tasks, handle priority clients (Mega Servicers), resolve complex issues and requests for waivers from established procedures
- Perform data mining activities. (extracting and analyzing data)
3
Experience For Manager, Loan Servicing Resume
- Act as liaison to other Freddie Mac departments (e.g. Settlement, Quality Assurance, Pricing, Audit, Legal, Accounting, Tax, Marketing, etc.) as required
- Responsible to motivate, and engage forward thinking colleagues by providing appropriate feedback, and utilizing available recognition programs
- Review the Loan Exception Report by Lender to assist in collecting outstanding exception items
- Processes escrow payments for mortgage and manufactured housing loans including taxes, insurance and PMI
- Interpret reports, monitor/assess trends, and identify process gaps, and provide summarize using management reporting tools. (Graphs, flow charts, PowerPoint)
- Reviews weekly collateral tracking report. Contacts insurance agents, sends correspondence to customers, and updates collateral tracking in Silverlake
- Accept loan payments from customer and create a ticket using an accurate tran code to post the entry to the appropriate loan
- Respond to credit reporting complaints
4
Experience For AVP Loan Servicing Resume
- Provide training to the branches as needed
- Force-place property insurance for loans that are serviced by Glacier Bank, including commercial & consumer
- Check all mortgage loan boarding and employee consumer loans within the determined regulation period
- Process assumptions, modifications, and change-in-terms (including file maintenance)
- Examine and balance General Ledger accounts and checking accounts
- Perform collateral tracking on all Mortgage loans
- Work Loan Servicing E-Mail for Wires and all daily GBCI reports
- Process morning reports through the synergy system
5
Experience For Loan Servicing Rep Resume
- Research unposted and WIP / GL items – making necessary corrections to loans
- Complete necessary tasks for HMDA LAR & CRA reporting
- Work on required reporting (1502) and special projects as assigned
- Manage Mega clients with complex servicing portfolios and resolve issues timely
- Manage Master Servicing Deals
- Check back loan files after they are imaged to be sure all required documents are uploaded correctly
- Receive requests from borrowers to advance funds from lines of credit and accurately creates ticket entry
6
Experience For Loan Servicing Change Manager Resume
- Perform loan maintenance as required
- Collects construction draw requests and follows the Construction Loan Draw process established by management
- Receive and forward telephone calls. Answer routine questions and/or direct them to the appropriate personnel. Records and relays any messages taken
- Resolves (or refers) requests and problems promptly and courteously. Answers customer questions pertaining to their loan and provides balances and payoffs as requested. Assists all walk-ins
- Keeps customers properly informed of BSJ/Glacier policies and procedures
- Maintains and conveys BSJ’s professional reputation
- Completes assigned paperwork for management and Lenders. Completes records and reports promptly and accurately
- Supports and assists area personnel as needed
7
Experience For Director Loan Servicing Resume
- Performs miscellaneous functions as needed, which could include (but is not limited to) Booking loans, flood and hazard insurance tracking, HMDA LAR review, various clean-up projects on core system
- Provides superior customer service to all Westfield Bank customers through timely and accurate processing of loan payments and payoffs
- Processes and posts payments for all areas of the Bank the day they are received, including Premium Finance, Commercial, Consumer, and Mortgage loans utilizing Input 1 and COCC. Notifies management daily of any exceptions
- Generates, reviews, and distributes Digital Archive reports including, but not limited to, allotment reports, rate change reports, and late notice reports
- Prepares accurate Bank deposits for all loan related checks daily
- Performs annual escrow analysis and prepares and distributes annual the 1098 tax document to customers
8
Experience For Loan Servicing Lead Resume
- Monitors and follow ups on insurance for all loan types
- Provides professional customer service to all incoming loan related emails from internal and external customers; responsible for error resolutions, account research, and responding to all emails received within 24 hours of receipt
- Processes loan payoffs, which includes preparation of the closed loan checklist, pulling files for storage, sending items back to the customer and releasing collateral within required time frames
- One (1) or more years of customer service experience
- Tracks and resolves all customer inquiries and complaints received through Bank phone calls, voice mail, and email to ensure exceptional customer resolution
- Occasional overtime for special projects when necessary
- Provide quality customer service to all internal and external clients
9
Experience For Loan Servicing Senior Resume
- Process loan payments and advances
- Process payoff quotes, payoffs, reconveyances, and release documents
- Monitor ACH rejects and exception reports
- Research and respond to requests for information
- Board and fund new loans and modifications
10
Experience For AVP, Consumer Loan Servicing Manager Resume
- Monitor and process swap/investor and participation loans
- Monitor adjustable rate loans
- Ensure timely payment of insurance and tax payments
- Monitor delinquent insurance and taxes
- Review and process escrow analysis
- Perform Quality Control on new and modified loans
- Scan new loan files into an electronic database
List of Typical Skills For a Loan Servicing Resume
1
Skills For Loan Servicing Prf Resume
- Communicate effectively verbally, and in writing
- Review and validate daily loan notifications prior to distribution to internal clients
- Effectively present information to the Bank’s Committees, Senior Management
- Analytical skills and a love for numbers
- Exceptional communication skills are required (verbal and written
- Solid knowledge of bank applications; ALS strongly desired
2
Skills For Director, Global Loan Servicing Resume
- Validate incoming and outgoing case daily by generating reports
- Previous experience in commercial real estate lending including knowledge of legal documents
- Experience in reviewing commercial/mortgage loan documentation including Title Policies, UCCs, etc
- Experience supporting the General Ledger
- Some experience in management reporting
- In Commercial Loan Operations, Commercial Servicing, or 2 years Commercial Credit experience
3
Skills For Manager, Loan Servicing Resume
- Insurance, financial and accounting services experience
- GSE Commercial Real Estate Closing and Delivery experience
- Experience managing large volume of simultaneous deliverables
- Experience being accurate with a focus on attention to details via previous work assignments
- Experience with Microsoft Windows, Outlook, and loan serving system or transferable software packages
- CREF-C Reporting experience
- Experience supporting SAP
- Finance, accounting or math background or applicable experience
4
Skills For AVP Loan Servicing Resume
- Customer Service/Facing experience
- Previous financial operations experience
- Experience with Microsoft Office - Excel, PowerPoint, Word and Outlook
- Provide effective back up for Loan Servicing Administrator I and Loan Operations Administrator
- 1) Education and Experience
- 2) Knowledge, Skill and Abilities
- Computer experience with preference given for Word & Excel
- Set goals, manage time, adjust to change and maintain priorities
- Experience in loan policies, procedures and documentation
5
Skills For Loan Servicing Rep Resume
- Experience with commercial loan systems/software
- Experience in an office environment
- Loan operations experience
- Experience in commercial loan policies, procedures and documentation
- Assisting in the development of new and maintenance of existing standard operating procedures and basic scope control procedures
- Understanding of complex commercial lending structures and loan documentation
- Working knowledge in one or more area of mortgage loan servicing
6
Skills For Loan Servicing Change Manager Resume
- Understanding of the various entities, required documentation for the different types of entities, signature requirements, etc
- Working with external custodians to ensure collateral perfection
- Tracking progress toward project related objective
- Verifying correct signatures and dates
- Working with system approvals
- Analyzing exception reporting and processing transactions within Loan IQ to resolve exceptions
7
Skills For Director Loan Servicing Resume
- Performing data quality and integrity checks
- Knowledge of loan servicing systems and servicing functions - including posting payments, Escrow Analysis, Corporate Advances, Reconciliation... etc..
- Leads change by providing training and coaching to team members; provides performance feedback for team members to the supervisor/manager
- Perform data mining activities ( extracting and analyzing data to identify trends and relevance)
- Work assigned pending and filing weekly, following up on all required items
- Assists the supervisor/manager in establishing and adjusting department productivity and quality goals
- Maintains department procedures, and is responsible for documenting changes and transmitting those to the appropriate procedure change control group
8
Skills For Loan Servicing Lead Resume
- Research and analyze past loan history identifying necessary adjustments that ensure the loan is being serviced appropriately - ensure complete resolution
- Perform processing and maintenance functions as relates to areas in general account servicing
- Proficiency in documenting and communicating ideas clearly
- Prepares necessary documents and/or related reporting in support of loan/ payment/ default processing activities as needed
- Respond to all questions, inquiries and problems regarding consumer, commercial and SBA loan servicing
- Exposure to Mortgage Lending practices
- Responsible for the monitoring exception items/ reports, the investigation and resolution of cases
- Monitors processing volumes and provides work direction to team members to optimize productivity and service level performance
9
Skills For Loan Servicing Senior Resume
- Leads or assists in the resolution of escalated issues affecting our customers or business partners
- Provide support and informal training for various internal partners
- Highly adaptable and have the ability to navigate with confidence in a fast paced, ever-changing environment
- General Commercial Lending knowledge
- Knowledge of banking policies and procedures
- Monitors and orders envelopes and other supplies as needed for outgoing mail and administration
10
Skills For AVP, Consumer Loan Servicing Manager Resume
- Track insurance via JHA Collateral Tracking menu to ensure accuracy within the Cognos report
- Responsible for check backs for both Consumer and Commercial loans post booking to ensure accuracy and file completeness
- Scan and index loans verifying that files are complete. Review for Quality Control
- Mail monthly billing statements and annual borrower’s statements
- Manage workload while meeting deliverables within tight time frames
- Scan and index insurance documentation verifying that files are complete
- Back up other Loan Servicing positions as deemed necessary
- Assist with updating procedures
List of Typical Responsibilities For a Loan Servicing Resume
1
Responsibilities For Loan Servicing Prf Resume
- Demonstrated knowledge of all aspects of loan servicing, Regulations B, O and Z and their impact on portfolios, and core systems platforms, loan systems and outsourcing solutions applicable to the Bank’s diverse loan servicing requirements
- Demonstrated knowledge of all aspects of loan servicing, Regulations B, O and Z and their impact on portfolios, and core systems platforms, loan systems and outsourcing solutions applicable to the Bank's diverse loan servicing requirements
- Manages the development of the Mortgage and Consumer Loan Servicing department ensuring that the day-to-day operations are functioning and following the Bank’s policies and procedures while providing quality control and excellent customer service at all levels of interaction with bank personnel
- Experience in primary market servicing ( Agency Reporting , Remitting, Custodial Account Reconciliations, Mortgage Servicing Rights sales)
- Previous payment processing experience
2
Responsibilities For Director, Global Loan Servicing Resume
- Typically has a minimuim 4 years of experience with primary market loan servicing
- Commercial closing and/or paralegal experience
- Previous experience in Loan Servicing
- Remain current on all new and existing regulations to ensure departmental compliance within the Loan Servicing function
- Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions
- Self-sufficiency in meeting scheduled deadlines and realizing benchmarks independent of external direction
3
Responsibilities For Manager, Loan Servicing Resume
- Maintain the team?s risk control framework, including the recurring documentation of key risks and controls and execution of risk control self-assessments
- Supports Manager with team assignments and acts as a resource to team helping to address and resolve issues
- Interact with various business areas on significant technical matters frequently requiring coordination across organizational lines to
- Basic understanding of property taxes and insurance
- Responds to employee and customer requests, including loan advances, payoff quotes and credit inquiries
- Perform payoff quotes and related calculations including prepayment calculations
- Maintain filing fees accounts
- Extensive knowledge of complex Commercial Real Estate Legal Documentation
4
Responsibilities For AVP Loan Servicing Resume
- Provide departmental support in all other areas where the need arises
- Enter Real Estate loans into the Bank’s software program
- Perform clerical functions as needed
- Support Manager in the review and approval of team’s work product
- Establish and maintain working partnerships with the business units supported and provide a superior level of customer service consistent with the Bank’s business model
- Responsible for monitoring property taxes through the bank’s approved vendor, to include monitoring regular reports and working with various departments within WAB to report delinquencies to lender and borrower as necessary
- Answers telephone in a prompt and courteous manner. Provides the callers answers by using software programs to gather the answer or directs callers to appropriate resource
- Responds to incoming Borrower qualified written request as per RESPA guidelines in a timely manner
5
Responsibilities For Loan Servicing Rep Resume
- Provides notification to borrowers regarding miscellaneous items such as notification that we sent their payments to their new Servicer
- Contacts Investor on behalf of borrower for transfer related issues as needed
- Provides prompt and quality service to internal and external clients
- Processes and mails transfer and welcome letters timely
- Processes and mails payment coupons on a monthly basis
- Processes accurate and timely Payoff Quotes
- Processes accurate and timely Verifications of Mortgage
- Responds to borrower request for copies of documentation from their loan file in a timely manner
6
Responsibilities For Loan Servicing Change Manager Resume
- Updates DataTrac with changes of addresses and other related information
- Responsible for review of multifamily commercial loan documentation – ensuring that it is consistent and in compliance with Loan Commitments and Freddie Mac requirements
- Supports Manager in the review and approval of team’s work product
- Assists Manager in the development of processes to support new products/complex transactions
- Perform manual reviews on escrowed accounts
- Boards and disburses new loans, processes renewals, and loan modifications
- Performs required loan account maintenance, including name and address changes, recurring payment cancelation, and resolution of non-posted payments. Reviews co-workers file maintenance journal for accuracy
- Processes all draw requests, ensuring conformity to applicable budgets, approval authority, and relevant procedures. Processes payments on loans and contract collection accounts
7
Responsibilities For Director Loan Servicing Resume
- Remits and accepts payments pertaining to loans participated with other financial institutions. Performs reporting and account reconciliation as needed to ensure accuracy of records and reporting
- Prepares annual assignment and indemnity documentation for crop insurance policies; updates collateral tracking in Silverlake
- Outline and assist in the creation and upkeep of all job aid within the department ensuring updates when necessary
- Responsible for all updates to the CCLS Procedures Manual and attend training when necessary to ensure new procedures are implemented and maintained
- Under supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies
- Keys all transactions into System of Record/Loan Servicing System and/or workflow tool
- Ensures all communication occurs timely and accurately
8
Responsibilities For Loan Servicing Lead Resume
- Coordinate fundings with Fulfillment and Assignment Desk as needed
- Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels
- Troubleshoot and find solutions
- Maintains loan information including payments, boarding new loans and updating customer information, processing payoffs, closed loans, curtailments, monthly balancing, adjustments, account research, etc
- Answers customer and internal inquiries regarding payoffs, change of owner, note modifications, beneficiaries and other details of existing loans
9
Responsibilities For Loan Servicing Senior Resume
- Establish new escrow accounts, monitor existing escrow accounts to ensure timely payment of taxes, research, resolve and pay delinquent taxes, and perform annual escrow analysis
- Work with county taxing authorities to verify account statuses and resolve outstanding issues
- Maintain desktop procedures governing the team?s processes
- Respond to customer requests for information accurately and in a timely manner
- Self-starter, who is able to resolve issues with little context or detail and works independently to deliver on projects within defined and undefined deadlines
- Work with the Business Unit (BU), Financial Controllers (FCG), Global Capital Markets (GCM), Leveraged Acquisition Finance (LAF), Lending Joint Venture (LJV), and other internal teams on issues with P&L; etc
- Financial services operations experience required
- Critically evaluate information gathered from multiple sources
- Proactively contribute towards continued improvements in control, operational efficiency, and industry initiatives
10
Responsibilities For AVP, Consumer Loan Servicing Manager Resume
- Reports procedural/problems immediately
- Collect on past due accounts
- Review customer information and make updates as necessary
- Review of documents before they get imaged
- Work with an automated checklist
- Receives mail and CheckFree payments and posts to accounts or returns as appropriate. Reviews rejected payments and payments in suspense to determine reason and corrections required to post. Identifies servicer for payments received on released loans and forwards accordingly
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