Loan Servicing Specialist Resume Sample
Work Experience
- Research and resolve assigned task in a timely manner. Meet or exceed an average of 12 tasks closed per day. Delinquent Letter Service (DLS) to be completed within 5 days of assignment
- Responding to written and phone inquiries from customers, title companies, and internal personnel regarding loans
- Answering questions pertaining to all areas of loan servicing
- Researching and analyzing problems and recommending solutions
- Conducting periodic audits
- Coordinating property inspections, lien priority and loan disbursements
- Performing procedures related to advances and pay downs, funds wiring and disbursement process
- Payment processing, check disbursements, tax payments, imaging and document management
- Months experience in customer service, loan administration, collections, or sales environment
- Maintain a professional and courteous working relationship with internal and external customers
- Exhibit accurate attention to detail when matching detailed information
- Respond with appropriate sense of urgency on delicate issues
- Stand 10-15% of workday
- Sit 85 - 90% of workday
- Use computer keyboard, typewriter, 10-key, and other office equipment
- Assist in other business areas as needed
- Manage customers' performance to Fannie Mae expectations and requirements related to servicing customer portfolios, investor reporting, delivery accuracy, or other servicing activities. Support servicers in complying with Fannie Mae guidelines and servicing requirements including, but not limited to, established servicer performance benchmarks and the firm?s servicing guidelines
- Prepare and deliver Servicer Performance Review with servicer's senior management team
- Participate in quarterly goal setting process, including delivery of the goals to the customer and active monitoring and communication of the results
- Conduct in-depth root cause analyses and problem solving for customer problems and issues. Develop remediation plans and oversee customers? implementation of plans as well as best practices
- Identify opportunities to streamline and automate customers? and Fannie Mae?s internal processes. Improve efficiencies to reduce costs for Fannie Mae
Education
Professional Skills
- Loan Servicing Experience and/or training - Knowledge & skills typically resulting from one to three years's experience
- Excellent analytical skills BS/BA required or equivalent mortgage servicing experience
- Excellent organization skills; ability to prioritize multiple tasks so they deliver the right results in a timely manner
- Excellent organization skills; ability to prioritize multiple tasks so they deliver the right results
- Banking & Financial Services- Knowledge & skills resulting from one to three year's experience
- Demonstrated ability to work effectively with limited supervision in the face of ambiguity, shifting priorities, and rapid change
- Excellent written and verbal communication skills. Represent the organization in a professional manner when working with internal and external clients
How to write Loan Servicing Specialist Resume
Loan Servicing Specialist role is responsible for loan, organizational, basic, organization, credit, microsoft, analytical, word, financial, training.
To write great resume for loan servicing specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Loan Servicing Specialist Resume
The section contact information is important in your loan servicing specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Loan Servicing Specialist Resume
The section work experience is an essential part of your loan servicing specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous loan servicing specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular loan servicing specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Loan Servicing Specialist resume experience can include:
- Advise, coordinate, monitor and report on customers? implementation of new product/policy initiatives. Conduct on-site reviews and act as consultant in evaluation of customer staff capabilities to integrate Fannie Mae?s work rules with the customer?s operations
- Coordinate internally with business areas in managing data and customers. Effectively communicate and collaborate with various levels of external and internal stakeholders. Build and maintain internal and/or external customer relationships via regular engagement. Provide customer training, when required
- Assist and support stakeholders in resolving highly complex issues related to customer processes. Where applicable, manage exceptions and the remediation process. Recommend corrective action as needed. Resolve outstanding issues
- Prior experience working with various agencies/investors
- Monitor insurance expirations to ensure receipt of evidence of renewal or replacement insurance coverage prior to expiration
- Prior experience with GSE loans
Education on a Loan Servicing Specialist Resume
Make sure to make education a priority on your loan servicing specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your loan servicing specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Loan Servicing Specialist Resume
When listing skills on your loan servicing specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical loan servicing specialist skills:
- Problem solving skills and a strong attention to detail
- Strong analytical skills with detail orientation
- Customer service focused with strong organizational skills and detail orientation
- Previous FSR experience and/or installment loan servicing experience
- Communication skills using the written and spoken word
- Loan servicing experience or demonstrated ability
List of Typical Experience For a Loan Servicing Specialist Resume
Experience For Mortgage Loan Servicing Specialist Resume
- Basic math skills and completing interest calculations:Knowledge & skills typically resulting from three to five years’ experience
- Previous loan boarding experience: Knowledge & skills typically resulting from three to five years’ experience
- Participation, syndications and municipal loans: Knowledge & skills typically resulting from three to five years’ experience
- Strong knowledge pertaining to life of loan activity and maintenance
- Respond to borrower, branch, internal partners and others with excellent customer service
- Assist less experienced staff with research and questions
- One to three (1 - 3) years of financial services experience
Experience For Consumer Loan Servicing Specialist Resume
- One to three (1 - 3) years of Loan Documentation experience
- One to three (1 - 3) years of Collateral Perfection experience
- Alpha/ numeric data entry experience and intermediate knowledge of personal computer programs, such as Word and Excel
- Solid compliance and regulatory knowledge of the Auto Product
- Validate lender approvals to make sure they met state and federal guidelines
Experience For Senior Loan Servicing Specialist Resume
- Validates loan information reported to MERS
- Detail oriented, analytical for problem identification and resolution, able to prioritize multiple tasks, well organized
- Precious work experience in this job category
- Demonstrate above target performance to help meet department objectives
- Solid compliance and regulatory knowledge of the Consumer Home Equity Product
- Solid compliance and regulatory knowledge of the Equity Products
Experience For Default Loan Servicing Specialist Resume
- Previous MSP, PC and MS Office product experience and/or knowledge required
- Opening, sorting, tracking and scanning mail from county recording offices or title companies and updating into the system
- Preparing files, scanning and indexing of loan documentation for imaging platform
- Researching and analyzing past loan history to ensure that the loan is being serviced appropriately
- Understanding and explaining payoffs and history, including corporate advance detail
- Opening daily incoming interoffice mail and external mail; distributing as appropriate
- Understanding and explaining payment histories and loan amortization to identify inconsistencies
- Reconciling payment clearing and NSF bank accounts
- Serving as a subject matter expert on various areas of loan servicing
Experience For Consumer Lending Loan Servicing Specialist Resume
- Standing and/or sitting for extended periods of time
- Documenting and booking new and renewed commercial loans
- Handling loan billing statements
- Quoting and posting loan payoffs
- Processing all maintenance and return item reversals in a timely manner
- Working knowledge of FIS IBS Insight
- Working knowledge of personal computer and Word and Excel
- Servicing transactions for all states
- Balancing loan related general ledger accounts
Experience For Home Loan Servicing Specialist Resume
- Performing new note audits
- Working with various loan reports
- Process requests for flood searches, including verifying all information is complete and requesting missing information as needed
- Process paid loan packages, including preparing the financial input to close the loan, ultimately resulting in releasing paid documents and security interests
- Providing support for the following areas: Customer Service, Bankruptcy, Collections, Investor reporting, Exceptions Clearing, Payment Processing and Post Funding teams
- Assists with coordinating HMDA training activities and meetings; resolves inquiries or issues relating to HMDA
- Assist with the management, training and monitoring of the offshore loan boarding and QC teams - troubleshoot as needed
- Work closely with vendor to resolve any system issues with regards to efficiently and accurately servicing of the loans using the loan servicing system
Experience For Loan Servicing Specialist Resume
- Communicate with the processing group regarding closing deadlines
- In a role consisting of reconciliation, balancing and payment processing
- Assist in identifying and resolving technical issues and process improvement as they relate to processes
- Metric gathering and reporting
- Participate in internal department monitoring and data scrubbing processes
- Process incoming collateral and original documentation for safekeeping, in accordance with policy and procedures
Experience For Mortgage Loan Servicing Specialist Resume
- Work cross functionally with product, engineering, legal, and marketing teams
- Set up miscellaneous bank accounts using the correct mapping and codes
- Confirm accuracy of loan mapping for conversions, as well as enter necessary information that is critical for the banks reporting
- Responsible for handling all payoffs including payoff requests
- Work with Core Processing on system enhancements / corrections/test scenarios and following through to GL
- Perform posting reversals resulting from returned payments
- Process customer incoming mail for the respective servicing teams
- Proficient in using the computer and computer software including Word, Excel, Browser, Synergy, Internet Explorer, and a 10 key calculator
- Proficient in using the computer and computer software including Word and Excel; 10 key calculator and Bankway loan applications
Experience For Consumer Loan Servicing Specialist Resume
- Act as a back-up resource to other critical lending services roles, including but not limited to
- Review original document in collateral file for accuracy and coordinate with funding department for any missing items or documents that needed to be revised
- Assist Loan Administrators, Credit officers and Accounting Department to resolve inquiries relating to loans
- Work with investors and accounting with any questions regarding monthly reports
- Work with NMTC compliance department in resolving any issues concerning payment due and unwinds
- Prepare supplemental Deeds of Trust/mortgages with legal description and closing instructions based on information provided by Loan Servicing Processor
- Perform research of variances for receivable and/or payable accounts while assisting in research of issues or variances for the Corporate Accounting group
Experience For Senior Loan Servicing Specialist Resume
- Research outstanding processing exceptions and provide documentation for corrections
- Process bulk statement files by preparing and processing through Assist Program
- Comfortable working in a fast-paced environment with a focus on quality in delivering results
- Monitor TCD tracking report, process TCD hold and release
- Prepare and send outgoing wires
- Process activity and perform callbacks on all activity performed in department (including advances, payments and loan maintenance) as assigned
- Monitor the flood request inbox and assign for processing
List of Typical Skills For a Loan Servicing Specialist Resume
Skills For Mortgage Loan Servicing Specialist Resume
- Good organizational skills and problem solving skills
- Banking and Financial Services: Knowledge & skills typically resulting from three to five years’ experience
- Strong skills with basic mathematics, especially completing interest calculations
- Good organizational skills and be mindful of specific deadlines as applicable to the position
- Good organizational and time management skills, with the ability to multitask
- Acute attention to detail and strong analytically sound skills
- Detail-oriented, team player and excellent customer service skills
Skills For Consumer Loan Servicing Specialist Resume
- Strong verbal and written communications skills with an ability to respond quickly to emails and phone calls
- Strong ability to communicate effectively verbally and written with all levels of colleagues and business partners
- Problem solving skills, multitasking along with a sense of when to consult a supervisor/team lead for assistance in resolution
- One to three (1 to 3) years of experience with transaction processing experience including General Ledger
- Demonstrated experience engaging with customers to facilitate resolutions on consumer cases
- Focused on providing an excellent customer experience
- Advanced analytical skills involving complex loan documents, to include participation, syndications, municipal, and special work out documents
- Computer skills required to meet position requirements; Microsoft Word, Excel, etc
Skills For Senior Loan Servicing Specialist Resume
- Basic office computer system operation skills (Word, Excel, etc.)
- Basic officer computer skills (Microsoft Office products, calculators)
- PC Skills, Capable of handling multiple functions, dependable
- Proficient in Microsoft Office with intermediate to advanced Excel skills
- Intermediate skills in personal computer operation; mainframe computer (FIS) system, Microsoft Word and Excel
- Intermediate knowledge and training in all loan servicing activities terminology, products and services resulting from one to three year's experience
- Review all closing documents for accuracy prior to sending to Loan Servicing Processor
- Experience in working with trust accounts, brokerage accounts and stocks as collateral for securing loans
- 1+ consecutive years experience in loan servicing, auditing, or remediation
Skills For Default Loan Servicing Specialist Resume
- Experience in commercial lending, loan servicing and/or documentation
- Experience working with complex legal documents including mortgages, property leases, corporate organizational entity documents
- Experience in all aspects of mortgage servicing. Capable of managing a blended portfolio of consumer and servicer cases
- Intermediate experience, knowledge and training in lending activities, terminology, and products/services
- One to three (1 to 3) years of experience with knowledge and training in lending activities and terminology
- Validate documents being requested from subservicer for each monthly test are the appropriate documents needed for testing
- Experience in mortgage payment processing or investor reporting
Skills For Consumer Lending Loan Servicing Specialist Resume
- Review and prioritize requests for new home construction closing documentation from the Loan Servicing Processors
- Three to five years related loan servicing experience and/or training
- One to three (1 to 3) years of experience in Loann Servicing and Lending and Regulation Processes
- Experience processing or familiarity with home equity loans and lines of credit products
- Cash processing experience
- Excellent attention to detail and accuracy while maintaining speed
- Demonstrated working knowledge of loan documents
- Two to three years of experience in loan servicing activities
- Experience in the mortgage and banking industry
Skills For Home Loan Servicing Specialist Resume
- Work experience in a related commercial real estate finance field or accounting
- Demonstrated ability to leverage internal and external resources, resolve needs, and outstanding concerns
- Strong servicing background across the loan life cycle (delivery to liquidation)
- Experienced in communicating policies and procedures
- Proficient in direct management of inquiry, dispute, or contact center operations with a strong background promoting individual and team development
- Experience working in a fast pace environment, with a sense of urgency
- One to three (1 to 3) years of experience in Loan Servicing and HMDA Regulations and procedures
- One to three (1 to 3) years of experience with knowledge of loan related state and federal banking compliance regulations, bank policies and procedures
- Strong attention to detail, while maintaining speed and accuracy in a high volume work environment
Skills For Loan Servicing Specialist Resume
- Work very closely with internal teams to make sure full compliance of the loan is secured prior to shipping the loan
- Review preliminary findings from each monthly review and determine if finding is valid
- Experience with default servicing and loss mitigation regulatory requirements
- Experience working in a financial institution
- Accurately prepare, process, and balance all payoff reports for Check 21 processing, third party items, invalids and miscellaneous payoff batches
- Assist the Supervisor/Manager with various activities needed to bring other team members current to maintain and increase the effectiveness of the team
- Assist the Supervisor manager with various activities needed to bring other team members currentto maintain and increase the effectiveness of the team
Skills For Mortgage Loan Servicing Specialist Resume
- Helps to ensure that all Department servicing objectives are either met or exceededDemonstrate above target performance to help meet department objectives
- Strong HELOC servicing knowledge
- Six months to 1 related experience and/or training
- One to three (1 - 3) years of Loan Servicing experience
- Able to prioritize daily workload and identify issues requiring management involvement
Skills For Consumer Loan Servicing Specialist Resume
- Strong HELOC (Home Equity Line of Credit) servicing knowledge
- Works independently and is effective in a team environment
- Previous operations experience
- Excellent time management and desire to get the job done quickly
- Skilled in Microsoft applications/programs
- Quick learner and demonstrated work ethic
Skills For Senior Loan Servicing Specialist Resume
- Microsoft Office (Excel, Word, Outlook) experience
- Work cooperatively with and maintain effective communication and working relationship with the Income Property team
- Solid compliance and regulatory knowledge of the Home Equity Product
- Solid compliance and regulatory knowledge of the Equity & Auto Products
- Strong intuitive grasp of the economics behind lending
- Previous experience, preferably in an operations capacity
List of Typical Responsibilities For a Loan Servicing Specialist Resume
Responsibilities For Mortgage Loan Servicing Specialist Resume
- Pay all real estate tax bills provided by CoreLogic via transmittal or EDI (Electronic Data Interchange), provide missing bill requests to CoreLogic, follow up to pay open tax bills needed. Perform all related balancing and record keeping functions relative to payment. Balance final payments as assigned
- Review systems design to enhance control and simplify operations. Support technology group by testing system enhancements prior to release
- Handle multiple tasks with excellent attention to detail
- Professional experience in Loan Servicing
- Monitoring of consumer and commercial loan exceptions including obtaining necessary documentation to clear exceptions
- Monitoring of incoming correspondence to the department
- Monitoring of collateral for Asset-Based Loans
- Monitoring of property, liability & flood insurance
Responsibilities For Consumer Loan Servicing Specialist Resume
- Review and process various cash exception reporting surrounding, payments, transaction and additional loan servicing activity
- Scans mortgage loan files to the bank’s imaging system and ensuring that all documents have been accurately scanned into the system
- Scans renewal loan documents to the bank’s imaging system and ensuring that all documents have been accurately scanned into the system
- Review and process appropriate changes relating to payment history for credit bureau reporting purposes
- Review and audit mortgage servicing suspense payment application for proper processing
- Fundamental understanding of the lending process
- Review of loan documentation to update loan documentation exceptions and breakdown of loan files for imaging
- Answers incoming customer inquiries and acts as a liaison between the customer and sub-servicer
- Input commentary into the servicing system
Responsibilities For Senior Loan Servicing Specialist Resume
- Review Trailing Documents and request for corrections
- Send out the Trailing Documents to investors
- Answer Servicing related phone calls
- Monitors insurance reporting on all loan types
- Reviews and codes loans to be loaded into the loan system requiring knowledge of loan policy and regulations to enter correctly
- Contacts preparers of source documents to resolve questions, inconsistencies or missing data
- Enters alphabetic, numeric or symbolic data from source documents into system following format displayed on screen and enters necessary codes
- Works and clears loan clearing gl entries
- Process HMDA input to core system to ensure accuracy in reporting
Responsibilities For Default Loan Servicing Specialist Resume
- Ensures that all HMDA related loans are captured in the core system and other programs for monitoring HMDA data
- Participates in quarterly scrubs of HMDA data to ensure accuracy in reporting
- Assists in updating HMDA procedures on at least an annual basis
- Deal with intermediate problems involving multiple facets and variable in non-standardized situations
- Work occasional overtime, including some evenings and/or weekends
- Exceptionally hard-working, sharp, and have a 'get it done' attitude
- Track activity of department utilizing multiple computer systems
- Verify correct signatures and dates are on the closing documents
Responsibilities For Consumer Lending Loan Servicing Specialist Resume
- Identify specific loan population for each monthly test and provide to vendor for random sampling
- Broad background in mortgage servicing
- Accurately and promptly process transitions and respond to requests for information, while maintaining standards with various loan requirements
- Prepare and distribute applicable remittance reporting
- Prepare wire/ACH transfers to client, custodial and operating accounts as appropriate
- Review statements, reports, filings, and invoices for accuracy processing corrections as needed
- Maintain Core processing system as needed
- Familiarity with Mortgage Loan Documents specific to tax and insurance processing required
- Document and activities as necessary in the loan servicing system
Responsibilities For Home Loan Servicing Specialist Resume
- Coordinate and open incoming mail
- Reconcile and record all incoming checks and prepare daily deposits
- Generate/Issue system and cashier’s checks pertaining, but not limited to payoff refunds, tax disbursements, and vendor payments
- Provide support and assistance to other Loan Servicing staff and internal customers
- Assist with the training of staff
Responsibilities For Loan Servicing Specialist Resume
- Input of collateral information into bank¿s systems
- Communicate with loan officers, staff, customers, third parties, etc
- Researches and resolves customer service issues received via telephone or email
- Forwards payments received to new servicers
- Uploads new loans to sub-servicer on daily basis
- Prepares and sends image bundles to sub-servicer for all new loans
- Ensures sub-servicer is notified of investor transfers
- Processes escrow disbursements if required
- Completes daily MERS reconciliations
Responsibilities For Mortgage Loan Servicing Specialist Resume
- Requests collateral on paid in full loans
- Validate accuracy of the mortgage loan servicing system data. Support preparation of accurate and timely payoff quotes and loan status statements upon request. Ensure accurate and timely processing of payoff transactions, reconveyances, and escrow analysis. Respond to inquiries from borrowers, management, rating agencies, auditors, and investors
- Responsible for processing final resolutions, 1099-A’s and 1099-C’s in AS400
- Complete assigned tasks in order to support day-to-day departmental operations
- Review and update loan details and accurately create and update accounts as appropriate
- Preparation of time sensitive mortgage lien release packages
- Execution and verification of lien perfection for all direct, home equity, and indirect accounts, ensuring the completeness of the documentation to support the bank’s lien position
- Knowledge & skills typically resulting from three to five years’ experience in the Financial Services Industry with experience in Loan Servicing, Credit or Loan Processing
- Knowledge & skills typically resulting from three to five years’ experience with Loan Boarding
Responsibilities For Consumer Loan Servicing Specialist Resume
- Read and interpret loan documents, policies and procedures
- Ownership of time sensitive customer lien release requests
- Scans miscellaneous (maintenance) loan documents to the bank’s imaging system, ensuring quality, completeness and accuracy. This includes all subsequent correspondence, financials, tax returns, aging, etc. that would be submitted after initial loan boarding
- Names loan files in bank’s imaging system to match IBS system. This includes properly cross-referencing guarantors, co-borrower, and additional financial files in the bank’s imaging system
- Operation of mail and payment machines including sorting, scanning and x-ray
- Participates in identifying recurring errors, issues, or compliance patterns in boarding
- Ownership of time sensitive customer account boarding and funds disbursement
- Assists S&T Bank Accounting Department with monthly reconcilements of new and current business
Responsibilities For Senior Loan Servicing Specialist Resume
- Organize and scan incoming payments/letters for distribution to proper account and/or business area
- Complete required documentation for verification process, including Recap forms, and the Flood Insurance Amount Verification form
- Ownership of task completion as dictated by department staffing metrics
- Accurately capturing data associated to volumes and time associated to task
- Assists customers with claims
- Assists customers with issues that arise
- Report red flags for review
- Compose clear communication for additional information needed