Mailroom Resume Sample
Elody Bartoletti
551 Hahn Inlet,
Boston,
MA
+1 (555) 813 6784
Work Experience
Mailroom Manager
07/2015
-
PRESENT
Detroit, MI
- Clears jams quickly and accurately to minimize downtime
- Helps out with paper jogging and in any other area, which requires help such as housekeeping. (10%)
- Meets customer service standards for internal and external customers
- Finishing equipment
- Postage meters
- Envelope printers
- Pitney Bowes Mail Management systems
Mailroom
05/2010
-
06/2015
Houston, TX
- Basic internet navigation (search; navigate to websites; navigate within website)
- Introductory knowledge of MS Word or equivalent (open saved files, create basic text documents, print and save documents)
- Introductory knowledge of MS Excel or equivalent (open saved workbooks, data entry, basic data and column/row formatting, print and save workbooks)
- Process work in order to meet daily Service Level Agreements (SLA’s) to customer contract
- Get along with different team member’s personalities and work speeds
- Identify and create the potential for add-on business by developing a deep understanding of the client’s business strategy and needs
- Receive mail from Mason post office via Media Center delivery
- Receive mail from Springdale post office and intercompany mail via courier delivery
- Verify all incoming mail and sort appropriately; follow up on incorrect location deliveries
WME Mailroom / Floating Assistant
03/2007
-
04/2010
Los Angeles, CA
- FedEx shipping systems
- Open applications
- Create and find file folders
- Find, open, rename files using Windows Explorer (or equivalent)
- Delete and recover files
- Open and send e-mails (create mail, add, save attachments)
- Manage email (create folders, change user options)
Education
University of Phoenix - Fairfield County Campus
2002 - 2006
School's Degree in Management
Professional Skills
- Excellent problem solving and basic math skills
- Experience in mailroom operations, including one year of supervisory experience
- Basic mathematical function skills
- Interpersonal skills to communicate with co-workers and customers in a professional, courteous manner in diversified situations
- Operate e-Fax system and process incoming and outgoing faxes for programs and departments
- Experience working with mailing machinery would be helpful however is not mandatory
- Experience handling 500,000+ of mail on a monthly basis
How to write Mailroom Resume
Mailroom role is responsible for basic, interpersonal, microsoft, excel, insurance, training, leadership, powerpoint, computer, printing.
To write great resume for mailroom job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Mailroom Resume
The section contact information is important in your mailroom resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Mailroom Resume
The section work experience is an essential part of your mailroom resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mailroom responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mailroom position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Mailroom resume experience can include:
- Effective listening, verbal and written communication skills for a challenging and customer focused working environment
- Accurately entering transponder data into the CSC application to effectively fulfill customer purchase requests
- Operate computer including learning and utilizing the MDAT tracking software program to dispatch, in-check, and track, controlled material
- Operates various types of office equipment (mail metering, shipping PC's, insertion equipment, etc.) to ensure timely processing of payrolls or client packages
- Manage multiple priorities while coordinating traffic within loading dock entry and interior hallways
- Experience with Mailroom and Document Processing technology
Education on a Mailroom Resume
Make sure to make education a priority on your mailroom resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mailroom experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Mailroom Resume
When listing skills on your mailroom resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical mailroom skills:
- Demonstrated leadership and management skills, including training and mentoring skills to coach the staff
- Excellent communication skills both verbal and written. Ability to effectively work individually and in a team environment
- Strong PC skills including Microsoft Office and mail applications
- Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers
- Demonstrates skill and experience in the proper operation and
- Display excellent interpersonal skills and customer service management
List of Typical Experience For a Mailroom Resume
1
Experience For Mailroom Manager Resume
- Very strong attention to detail, accuracy, and follow through skills
- Proven ability to resolve employee and customer concerns Proven experience in high volume/fast paced environment
- Good verbal communication skills required
- Prior lead, supervisor or management experience required
- Work effectively and efficiently with cross-functional teams
- Possess relevant IT skills in basic MS Office applications, especially Excel and Word
- Possess basic to advance IT hardware skills especially in product identification
- Compensation : $13-16 per hour (based on experience and skill sets)
- Operates gasoline and diesel fueled vehicles to include straight trucks, vans and automobiles
2
Experience For Mailroom Specialist Resume
- Implement policies for the effective operation of mailroom services
- Operates gasoline and diesel fueled vehicles to include straight
- Two (2) to four (4) years customer service and/or collections experience
- Three (3) to five (5) years management experience
- Well rounded office service experience is required (copy, scan, print, reception and reprographics)
- Be a customer service champion, take a pro-active approach to customer service management and promote good service standards
3
Experience For Mailroom Team Lead Resume
- Validate inventory functionality
- Experience in a copy center supervisory position (copy, scan, print, litigation support, reprographics)
- Operate computerized mail and package processing equipment, desktop computer/programs/network and fax machine and Kronos time keeping system
- Opening, prepping and scanning mail
- Prepping incoming electronic mail
- Matching of Responses to Customer Dispute letters and Fulfillment mailing
- Working hours: M, W from 2pm - 8pm/closing
4
Experience For Print Production / Mailroom Resume
- Lifting up to 50 lbs with or without accommodations
- Updating employee lists
- Controlling and ordering of courier consumables
- Processing mail requests and queries
- Perform daily receiving and inventory transactions including issuing, transfers and inventory adjustments
- Perform general housekeeping and safety maintenance including positioning pallets, post office equipment and other equipment as needed
5
Experience For Mailroom Lead Resume
- Perform general housekeeping and safety maintenance including positioning pallets, post
- Has all shipping documents signed and submits them to the supervisor following each delivery
- Ensures a safe working environment, including maintenance and operation of equipment
- Ensure the mailroom is operational at all times during the designated opening hours
- Capable of problem solving and logical thinking
- Maintains all documentation pertaining to courier service (including electronic format)
- Telephone and email answering and accurate message taking
- Ensure the correct procedures are used in the delivery and signing for of accountable courier items using Pinpoint
- Fulfil Mail & Distributions services for incoming & outgoing, post and couriers
6
Experience For Mailroom Operator Resume
- Significant walking, standing and the ability to lift up to 50 pounds
- Perform ship & receiving including
- Follow company policies and procedures, including training
- Maintain all logs and reporting documentation; paying attention to detail
- Oversee outgoing mail, sort appropriately and ensure proper pickup
- Help with meeting/special event setups and service requests
- Oversee recycling of toner cartridges
- Responsible for online purchasing of stamps and sales to associates
7
Experience For Mailroom Administrator Resume
- Responsible for janitorial supply inventory/ordering
- Performs preventative maintenance, to ensure proper operating conditions. Check oil, water, fuel, tires, etc
- Assists customers in unloading product when necessary
- Knowledge of the provisions in the Motor Vehicle Code relating
- Ensure complete customer satisfaction via well- trained staff, use of proper work instructions, adherence to Scope of Services, cross-training
- Ensure all parcels/ documents are checked for damage or unauthorized opening (record all anomalies)
- Ensure all mail processing and distribution procedures are followed
8
Experience For Mailroom Operative Resume
- Report to 3 site locations in Salt Lake City, spanning 9 miles, with ability to provide coverage support as needed
- Handle time-off requests and day-to-day processes of the team ensuring complete coverage of employees
- Manage team scheduling and coverage and report to manager
- Has all shipping documents signed and
- Adapt to changes and work in a fast paced, demanding environment
- Manage proper disposal of confidential information and recycling material as appropriate
- Maintain a defined process to ensure that sufficient funds are available for the account at the main post office and postage meter for outgoing mail
- Maintain the highest levels of customer care while demonstrating a friendly cooperative attitude
9
Experience For Mailroom Fulfillment Specialist Resume
- Focused on producing quality work in a productivity measurement workplace culture
- Updates agency seating plans weekly via Adobe as needed
- Read and interpret documents such as equipment operating manuals, specifications and layouts
- Process and maintain accuracy logs and measurements and reports using excel and prepare Quarterly Business Reviews
- Deliver mail to clients, following shift patterns
- Process all outgoing post from Royal Mail 1st & 2nd class, Overseas, and Royal Mail Special Deliveries
- Perform scheduled and unscheduled pickups and deliveries when needed, utilizing company van within approximately a 25 mile radius
10
Experience For Mailroom Production Lead, rd Shift Resume
- Visually inspect cartons for damage, and reconciliation of shipment with shipping documentation
- Provide secure warehousing of assets
- Quickly learn various inventory systems with probable remote training
- Coordinates and performs timely daily posting of mail and overnight labels to schedule
- Scan incoming mail to recipients
- Work schedule: Mon & Wed - 2:00 – 8:00 (closing)
- Support Finance department with meticulous categorising of mail, statements and invoices
- Coordinate event ticketing and support for internal teams
List of Typical Skills For a Mailroom Resume
1
Skills For Mailroom Manager Resume
- Good interpersonal skills; team player, ability to communicate with diverse personalities, tactful, mature and flexible
- Prior experience as a manager or supervisor is required to be considered
- Prior experience of mailroom workflow management
- Professionalism, organization and commercial and financial management skills
- Is customer service oriented; detail focused, and obtains the proper basic computer and phone skills required
- Analyze and organize mailroom and front desk operations and procedures for efficiencies and excellent customer experience
2
Skills For Mailroom Specialist Resume
- One (1) year of experience in a mail handling environment
- Experience handling time sensitive materials (confidential and/or urgent documents)
- Proactively recruit qualified staff including the recruitment of an experienced mail room team leader and operatives
- Experience in an Administrative and/or Operations Management role
- Operate high volume mail management system
3
Skills For Mailroom Team Lead Resume
- Demonstrates accuracy and thoroughness in execution of assigned tasks
- Dependable and proactive. Able to prioritize the workload and use time efficiently
- Safely operate 14 ft. box truck and passenger van on a regular basis
- Build a strong relationship with all stakeholders based upon openness and mutual trust
- Negotiate and set-up new mail and courier accounts with the correct balance between service delivery and cost effectiveness
- Desired years of experience: 0-2
- Mailroom or office support experience
4
Skills For Print Production / Mailroom Resume
- Two (2) years previous experience in a corporate mailroom environment required
- Experience in a related function
- Previous experience in mailroom design and space management
- Liaise between departments, binderies and fulfillment center to prioritize mailings
- Experience with Microsoft Office Suite, emphasis with Excel, Outlook and Word
- Operate up to two insert feeders simultaneously,
5
Skills For Mailroom Lead Resume
- Operates large computerized copy machine with ability to collate and staple
- Previous USPS experience
- Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned
- Shipping & Receiving Ordering supplies
- Jogging inserts and feeding them into machines
- Palletizing and shrink wrapping products
- Pushing/pulling up to 600 lbs with a pallet jack or carts
- Picking up & delivering mail and packages from the Post Office
- Sorting and preparing shipment of mail
6
Skills For Mailroom Operator Resume
- Maintaining Copy Center and Printing and Final Check of Documents
- Operating mailing, copy and fax equipment
- Supervising a small team and managing daily tasks
- Standing and lifting bundles of papers
- Dealing with and logging lost property,
7
Skills For Mailroom Administrator Resume
- Answering calls and dealing with general queries,
- Booking outgoing couriers
- Stacking newspapers on pallets
- Standing 95% of the shift
- Preparing UPS & FedEx packages
- Jogging inserts and feed into machinery, clear faults, shuffle newspapers and hand feed inserts to incomplete packages
- Outstanding record of staff management and development
8
Skills For Mailroom Operative Resume
- Restocking of reach-in coolers (located around the office - 167,000sqft)
- Restocking of paper in copy rooms (located around the office)
- Signing In & Out of radios,
- Signing In & Out of sensitive keys,
- Invoicing of couriers and taxis,
- Processes mail for Hancock Street by sorting, delivering incoming mail and weighing and appropriately stamping outgoing mail
- Prepare outgoing mail as required, weighing, calculating postage and posting letters and parcels
9
Skills For Mailroom Fulfillment Specialist Resume
- Read, write and comprehend the English language, including spelling, word meaning, word usage, grammar, punctuation and spelling
- Maintain required logs and reports for incoming and outgoing mail (postage reports, batch tracking logs)
- Assist with Shipping and receiving on Loading Docks and have familiarity with Hazmat programs
- Support shipping and receiving personnel with package receipts, shipments and deliveries
- Verify and confirm receipt of items in Oracle or SAP against packing slips accompanying packages
- Package items for shipment, create shipping labels, and generate shipping documents
- Coordinates mail processing with the United States Postal Service (USPS) and other private sector mail services interfacing with Wintrust’s mail system
10
Skills For Mailroom Production Lead, rd Shift Resume
- Seek and deliver continuous service improvement, managing team and vendor performance to ensure outstanding five-star service
- Set-up an outgoing personal mail and courier service using preferential business rates
- Prepare all equipment and inserting machine to be run during the shift
- Maintain a clean and safe work environment, including cleaning in and around equipment on a regular basis
- The physical demands include close vision for computer work, standing, sitting and repetitive use of hands and fingers, ability to lift of up to 25 pounds
- Sort daily incoming mail and prepare all outgoing mail for collection
- Provide regular reporting on costs, volume and scheduling
List of Typical Responsibilities For a Mailroom Resume
1
Responsibilities For Mailroom Manager Resume
- He/She demonstrated the ability to deal tactfully with EHS agency employees and liaisons
- Perform daily picking, packing and shipping/delivery of products to internal and external customers by use of external carriers (UPS, USPS etc.)
- Crosstrain with purchasing and inventory personnel on purchase order, receiving and delivery procedures
- High energy level, comfortable performing multiple tasks in conjunction with day-to-day activities, self-starter willing to take initiative
- Mange production and manufacturing of several hundred thousand bound galleys each year
- Maintain and manage mailroom and warehouse shipping supplies
2
Responsibilities For Mailroom Specialist Resume
- Perform check printing and check distribution
- Prepare bespoke training plans, ensure all staff are cross trained and encourage staff to take a pro-active approach to their own development
- Complete bench-marking of all vendor costs at agreed intervals
- Be a customer service champion, proactively promoting exceptional service standards, habits and methods
- Follow and maintain relevant quality management systems, including development, maintenance and implementation of continuous improvement procedures
- Plan and organise mailroom space, Sourcing all mailroom furniture and equipment
- Move pallets of material using hand jacks
- Maintain a clean work environment which includes but is not limited to Packaging area, maintenance area and locker room
3
Responsibilities For Mailroom Team Lead Resume
- Stack newspapers on pallets and shrink wrapping products
- He/She is capable of assembling the necessary information to perform required tasks
- Manage daily operations of a fulfillment center
- Maintain schedule fidelity with binderies and fulfillment center staff
- Maintain accurate inventory of product on hand
- Provide customer service to multiple divisions, answer queries, work to meet special projects
- Friendly and open demeanor with ability to maintain confidentiality at all times
- Perform monthly, quarterly, and annual inventory cycle counts including research and reconciliation of inventory variances to maintain inventory accuracy and process all end of fiscal year-related transactions in Great Plains material management system
- Process material transactions in the Great Plains materials management software system to include, inventory receipts, transfers, sales, sales returns and inventory adjustments
4
Responsibilities For Print Production / Mailroom Resume
- Manage inventory stocking levels and inventory control issues including setting inventory items’ high and low limits, safety levels and reorder points
- Retrieve mail from lock boxes and stations around the office, sort mail and packages, and distribute to proper recipient
- Verify items received by confirmation; inspecting condition of items; comparing count/measure of items to purchase order and packing list and properly place items in designated areas
- Ensure product is kept neat and in a usable fashion per warehouse policies
- Inspect returned mail items and handle as appropriate
- Maintain adequate postage and purchase/refill postage as needed and perform basic maintenance of postal machines and schedule routine maintenance and repairs
- Knowledge of current US postal codes, procedures, and regulations
- Knowledge of USPS, UPS, Federal Express, and courier services
5
Responsibilities For Mailroom Lead Resume
- Safely lift and move at least 50 lbs
- Frequent use of 8 foot ladder to store and retrieve product
- Maintain the highest levels of inventory accuracy
- Meet company MVR best practices guidelines
- Resourceful, well organized, dependable, efficient and detailed oriented
- Proficient in the use of Microsoft Word, Excel, Outlook, and the internet
- Collect Box Office at 09.00 and 15.00, Sort letters and frank them accordingly i.e. 1st Class, 2nd Class, Europe, Rest of the world etc
- Log in deliveries throughout the day, order porters for large deliveries the small deliveries can be taken on the 2 post runs. Addressees can collect any personal mail delivered
6
Responsibilities For Mailroom Operator Resume
- Book all couriers, taxis, vans, coaches to and from the ROH. Arrange pickups and collections worldwide of important documents and contracts or large consignments i.e. costumes, ballet shoes, or stage models to insure the cheapest price is obtained several companies are contacted for quotes
- Royal Mail Delivery needs to be sorted and every item needs to be scanned, then the mail goes in to one of the relevant departments (33 different Departments and 2000 Staff) this is then sorted in to two post room trolleys and delivered to each department. All outgoing mail gets collected from each department to be franked or put in internal mail
- Manage coverage of switchboard including the receptionist, back-up coverage for breaks and lunches, and scheduling Temps as needed for vacations and time off
- Sort and deliver mail including: Royal Mail Special and Recorded post, and courier items to all the required locations within the campus
- Prepare all outgoing mail and couriers for collection
- To be flexible in approach to working patterns and systems to maintain the standards required as a Xerox employee
- Take an active part in all staff training and development provided by Xerox, client, or external suppliers
- Follow and maintain Xerox Quality Management Systems, including development, maintenance and implementation of continuous improvement procedures
7
Responsibilities For Mailroom Administrator Resume
- Manage service deliver to ensure outstanding customer service to the client, customers and visitors to the Mailroom operation
- Act as additional support to cover the reception desk, when required
- Manage the mailroom and front desk personnel which includes schedules, vacations, attendance etc
- Responsible for van service and repairs as needed
- Keeps record of mailroom activities
- Directly supervises employees in the mailroom and receptionist
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and disciplining employees; addressing complaints and resolving problems
- To provide a full Mail and Distribution service to Xerox clients, including delivery of internal/ external mail, incoming and outgoing couriers and archiving requests
- Support with driving and mail delivery’s as appropriate
8
Responsibilities For Mailroom Operative Resume
- Adherence to all Xerox process and procedures
- Develop, maintain, and adhere to all detailed Xerox systems, policies and procedures to undertake the scope of the role
- Own and deliver the fullest remit of the role
- Observe local security measures in line with client policies
- Engage and build relationships with end users and client contacts
- Act as a point of contact and advise end users on all aspects of mail and distribution services
- To assist with all areas within the mailroom and delivery team including driving the van (if applicable) and assisting with larger moves within the site/contract as required
- Professional telephone and email correspondence and accurate message recoding
9
Responsibilities For Mailroom Fulfillment Specialist Resume
- Attend and contribute in team meetings and/or other meetings as requested by the Team Leader or Mailroom Manager
- Ensure all QHSE policies are maintained and implemented as required to meet the scope of the service operation and to ensure all scanning staff follow the Health & Safety requirements
- Ensure contractual Service Level Agreements are adhered to
- Manage and motivate the mailroom team, maintaining outstanding team performance, ensuring appropriate cover in the event of holiday and sickness absence and minimizing staff turnover
- Undertake regular appraisal and development meetings with staff, managing all staff performance and any noncompliance
10
Responsibilities For Mailroom Production Lead, rd Shift Resume
- Ensure all vendor invoices/feed-files are produced and processed correctly and promptly
- Analyse all areas for potential cost savings and present to senior management at agreed intervals
- Report on all service delivery breakdowns and missed service level agreements
- Ensure all vendor contracts are set-up, renewed at the end of the contractual term and relevant SLAs are managed
- Undertake programmed inspections and audits on service delivery and drive the removal of all non-compliances and non-conformities
- Manage a customer service reward scheme
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