Management Support Analyst Resume Sample
Sven Bartoletti
57047 Mac Locks,
Houston,
TX
+1 (555) 904 5047
Work Experience
Senior Release Management Support Analyst
07/2017
-
PRESENT
Chicago, IL
- Experience with Microsoft Office, including PowerPoint, Excel, and Word
- Experience with configuration management and release management
- Knowledge of standard concepts, practices, and procedures within system engineering, configuration management, and release management
- Track trending volumes regarding specified commuter plans and make suggestions for improvement
- Reconcile complex customer disputes as they pertain to defined commuter plans and suggest improvements as appropriate
- Participate in team planning meetings and lead the responsibilities of the management support associates
- Understand the complexity of customer disputes, toll and account adjustments as well as to handle time sensitive and politically charged escalations
Management Support Analyst
12/2011
-
05/2017
Dallas, TX
- Work through and recommend recertification items and have an acute understanding of exceptions to qualifications of the residency programs
- Review the quality of the program concepts and continue to identify and suggest process improvements
- Through analysis and fact finding, provide rapid response to customer inquiries ensuring all interactions are handled with care and empathy as a customer advocate
- Regular system reviews and analysis to ensure customer records are compliant with residency program requirements and take action to resolve discrepancies
- Tolling experience
- Deep knowledge of E-ZPass residency programs
- Deep knowledge of NYE-ZPass Plans and offerings
Tools Portfolio Management & Support Analyst
11/2004
-
11/2011
New York, NY
- Strong working knowledge of Microsoft Office Programs including Excel
- Commitment to excellent customer service – customer advocate; leads by example
- Problem solve with ambiguous information
- Analyze data and make recommendations to improve the program
- Problem solve high level issues and use judgement
- Strong knowledge of CSC escalation procedures
- Strong knowledge of the VODS system, plate hygiene, residency recertification, class mismatch and Vector
- Manages applications infrastructure environments and data integrity during business and off hours
- Implements and integrates vendor provided code into RBC development, QA and production environments for asset management applications
Education
Bowling Green State University
2000 - 2004
Bachelor's Degree
Professional Skills
- Experience with functional, integration, system testing including writing test scripts and test cases
- Experience with work requiring attention to detail, independent problem solving, as well as adherence to high quality standards
- Experience working in a global team of technical analysts
- Experience with COTS implementations or government acquisition
- Experience with service management KPI’s, metrics and or process management
- Risk Control related experience
- Experience with BlueStripe FactFinder
How to write Management Support Analyst Resume
Management Support Analyst role is responsible for reporting, security, database, credit, mainframe, government, compliance, administration, word, scheduling.
To write great resume for management support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Management Support Analyst Resume
The section contact information is important in your management support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Management Support Analyst Resume
The section work experience is an essential part of your management support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous management support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular management support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Management Support Analyst resume experience can include:
- Experience in DataStage and ETL development
- Coordinate the testing, monitoring and reporting using the internal COBtrack system
- Assist in administrating the team’s centralized Outlook mailbox & ticketing queues
- Client Focus – continuously developing/enhancing relationship with internal partners
- Responsible for automation and maintenance of automated jobs supporting the applications
- Manage documentation process and be responsible for maintaining published versions of the various Systems assigned
Education on a Management Support Analyst Resume
Make sure to make education a priority on your management support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your management support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Management Support Analyst Resume
When listing skills on your management support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical management support analyst skills:
- Good understanding of Virtualization environments
- Adapt to different client types and personalities for effective communication
- Experience in Java, JavaScript and XML
- Experience in web development
- Experience with Teradata or Oracle database
- Experience in Business Objects
List of Typical Experience For a Management Support Analyst Resume
1
Experience For Front Office Trade Management Support Analyst Resume
- Assists in coordinating all crisis management activities
- Assists in developing containment & recovery strategies
- Interact and support with the business to ensure Citi corporate policies for Continuity of Business are followed to maintain compliance Citi Standards and policies
- Support the coordination of the COB plan maintenance and annual activities which include semi-annual call tree test and testing of COB solution for all departments
- Support the communication regarding functionality & location of back-up sites
- Coordinate all efforts in regards to training and awareness
- Assists the subject matter expert regarding the COB policy and strategies
2
Experience For Tools Portfolio Management & Support Analyst Resume
- Assists with all field inquiries and training assistance
- Coordinate the business impact of a crisis, evaluate risk and support the business in creation and updates of COB plans
- Support maintenance of the COB Policy and compliance records
List of Typical Skills For a Management Support Analyst Resume
1
Skills For Front Office Trade Management Support Analyst Resume
- Understanding of Application Performance Management solutions and capabilities
- Worked with or within Operations, Finance & Accounting or Human Resources areas
- Knowledgeable about financial industry, operations
- Knowledge of Agile concepts
- Presentations and interactions with senior management
- Worked in an international environment, complex matrix organization
2
Skills For Tools Portfolio Management & Support Analyst Resume
- Proactively identify process improvements that reduce support cost and effort
- Service Now (integration and use)
- SCOM Management Pack Development expertise
- Familiarity with Microsoft Operations Management Suite
- Responsible for applications servers maintenance and servers/gateways refresh program, COE updates, database related jobs and maintenance
3
Skills For Collateral Management Support Analyst Resume
- Assesses, researches, analyzes and documents sponsor/stakeholder needs in accordance with Project Life Cycle and CMM deliverables selecting appropriate information gathering and/or modeling techniques to solve problems
- Coordinates detailed business requirements phases identifying, tracking and resolving business systems issues
- Prepares detailed technical specifications in accordance with all Project Office objectives for PLC, documentation and release management
- Ensures successful completion of project objectives within budget, on time and as per Project Office methodology
- Execute test cases and PIV
4
Skills For Platform Management Support Analyst Resume
- Manage accounts in various authentication consoles
- Administration and distribution of tokens (hardware and software) for MSS clients
- Complete incident and service requests within established SLA’s
- Analyze all changes to Credit Risk processing systems to assess the documentation requirements necessary to satisfy the information needs of auditors/regulators, developers, and other supporting business units
- Draft all required documentation to ensure documentation libraries reflect the technical implementation details of production systems, and meet the information needs of various audience groups
- Map business objectives/functionality to technical implementation details
- Respond to ad hoc documentation requests from management/auditors as necessary
5
Skills For Senior Release Management Support Analyst Resume
- Assess systems changes by reading Java, Python, Stored Procedures (Sybase/Oracle) and Shell Scripts, as well as interacting with developers and Business Analysts
- Releases: Review and assess jiras in scope to determine if updates to the system documentation are needed. This include jiras that are planned or are part of an unplanned release
- Periodic audits: The system documentation undergoes period audits where portions on the documentation has to be submitted to internal audit. As a result of an audit, updates to the documentation are sometimes needed
- BU/IT Request for documentation: Similar to audits, team receives ad-hoc requests from SSPM, CRT and the business to evidence Credit Studio inputs, processing and outputs
- Year-end documentation review and updates: At the end of each year, the documentation team works with the SME (including Dev and PMs/BAs) to review and update the system documentation
6
Skills For Release Management Support Analyst Resume
- Quality checks and control execution around the reported KPI’s
- Pro-activity and dynamism
- Tools: Excel, PowerPoint
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