Manager Billing Resume Sample
Liam Friesen
75118 Darrel Ridges,
Boston,
MA
+1 (555) 109 3960
Work Experience
Manager Billing
06/2016
-
PRESENT
New York, NY
- Meet with and participate in meetings related to Billing product launches and system changes
- Advises on methods to improve business processes and Billing related changes
- Ensure compliance of all audit requirements
- Assures timely completion of all assigned Billing projects and that the results are of a consistently high quality that meet the business needs
- Work closely with the support team to ensure changes input in the billing system are implemented as approved
- Manage a team of technical system analysts
- Interact and communicate effectively with IT and other Charter departments in the company
Manager, Billing Operations
06/2012
-
04/2016
Chicago, IL
- – 10 Years’ experience of billing system related to campaigns, rates, packages and taxes
- 8 – 10 years’ experience of billing system service code configuration (including prerequisites)
- 5 – 10 years’ experience related to database reporting tools, Macros, queries, SQLand Microsoft Office products
- 5 – 10 years’ experience related to the CSG database
- Strong analytical and problem solving skills and well-established business knowledge
- Experience with Aderant Time and Billing System
- Proficient in all Microsoft applications, including but not limited to Word, Excel, PowerPoint, Outlook, Document Management System
- Excellent communication skills, both oral and written and professional demeanor
Manager, Billing Team
05/2006
-
12/2011
Houston, TX
- Experience in managing others, including directing workload, performance management, training and staffing
- Superior analytical and problem solving skills, organized – able to manage several projects at the same time
- Dependable, highly responsive by responding to inquiries in a timely manner, the ‘go-to’ person for complex billing arrangements and reporting needs
- Mastery of Aderant Expert billing platform
- Self-motivated, adaptable and resilient
- 5 – 10 years’ experience related to database reporting tools, Macros, queries, SQL and Microsoft Office products
- Ensure quality and proper execution of billing operations and project implementation
Education
Webster University - Orlando Campus
2001 - 2005
Bachelor's Degree in Accounting
Professional Skills
- Attention to detail; team building, strong oral and written communication skills, analytical skills, staff development, drive to succeed, high initiative
- Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
- Strong analytical skills and process improvement / automation focus
- Excellent interpersonal and communications skills with a track record of working efficiently across the organization
- Listening and thinking skills
- Experience managing people/ leading teams to include experience performing
- Demonstrated prior success working with in a high-volume billing environment and with streamlining processes
How to write Manager Billing Resume
Manager Billing role is responsible for analytical, customer, leadership, organizational, software, business, modeling, database, training, automation.
To write great resume for manager billing job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager Billing Resume
The section contact information is important in your manager billing resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager Billing Resume
The section work experience is an essential part of your manager billing resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager billing responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager billing position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager Billing resume experience can include:
- Strong vendor and customer interaction, organizational and time-management skills
- Prioritize and effectively manage a heavy workload to meet strict month end close deadlines
- Experience Billing and AR Operations experience required
- Identity errors/adjustments / exceptions and communicate those adjustments effectively to customer and internal stakeholders
- Actively develop your business skills in the areas of communication, client negotiations, presentations (formal and informal), and personnel management
- Skilled at working with people at all levels and driving change within the organization
Education on a Manager Billing Resume
Make sure to make education a priority on your manager billing resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager billing experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager Billing Resume
When listing skills on your manager billing resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager billing skills:
- Time Management, Prioritisation, Issue Management Skills, Conflict Resolution, Customer Facing, Customer Service, Problem Solving and Dispute Resolution Skills
- Detailed-oriented with excellent analytical skills for data mining (with high volume transactions)
- Relevant (analytical, billing, and accounting experience) and 3+ years’ experience supervising a staff of 10+ members
- Prior experience in managing large enterprise billing teams
- Effectively interact with varying position levels including senior management
- Project management experience along with demonstrated knowledge of the various software available for documentation and tracking of a project’s life span
List of Typical Experience For a Manager Billing Resume
1
Experience For Manager, Billing Operations Resume
- Identify, prioritize and resolve problems and issues quickly while limiting impact to customers
- Easy going with a strong attention to detail
- Implement improved processes and validate results
- Prioritization of both projects and resources to ensure attainment of critical tasks
- Hiring decisions and recommending promotions as needed
- Coaching and developing staff to include documentation of sessions
- General accounting knowledge and understanding of business, accounting and financial planning processes and best practices
2
Experience For Manager, Billing Resume
- Responsible for selecting, hiring, and maintaining direct reports
- Thorough knowledge and understanding of billing system(s)
- Thrive in a dynamic environment with ever changing/expanding responsibilities
- Conduct business intelligence gathering in support of TWC’s regional & national billers (both CSG and ICOMs), including Big Brother AAD & New Wave
- Promote a positive team environment while optimizing and balancing cross-team visibility to deliver consistent, accurate and timely delivery of client invoices
- Monitor and manage business and performance metrics to ensure accurate and timely billing
3
Experience For Manager, Billing Team Resume
- Ensure compliance with regulatory and accounting requirements
- Evaluate internal and external billing process improvements to identify opportunities
- Multi-task in an incredibly fast-moving environment across several dynamic projects
- Understand complex subscriber reports and accurately enter the data into the billing system in order to bill correctly
- Ensures all controls are working as required, especially SOX primary and secondary controls
- Mentors and coaches the Billing Operations leadership team and front line to ensure appropriate development and also to ensure adherence to corporate policies
4
Experience For Partner Sales Manager, Billing Platforms Resume
- Ensures that the proper rate codes/promo#s are available within the systems and that the system is maximizing revenue
- Manage production billing activities
- Monitor and manage the business impact of critical business systems (CCB/PS/SB/MV90)
- Management of reports to ensure achievement of key performance indicators and SLAs
- Analyze and manage fiscal details to advise and project short and long-term impacts on results
- Work closely with Revenue Controller’s organization and cross functional teams to understand and evaluate their workflow, processes and systems, define and implement a product strategy aligned with their business strategy
- Demonstrated process improvement and project management expertise
- B.S. in Computer Science, Finance, Accounting
5
Experience For Team Manager, Billing Resume
- Expert problem solver, finding simple answers to complex questions or problems
- Critical thinker and exceptional problem solver with excellent written and verbal communication skills; ability to frame issues, articulate findings, present and implement optimal solutions
- Maintain professional leadership and effectively manage and progress work in challenging situations. Self-motivated and ability to work independently
- Proven ability to build confidence and trust with department members and external business partners and provide excellent customer service. Team player
- Work experience, preferably in the television media industry and in a dynamic, growing and fast paced environment
- Proven leadership capability and ability to manage and develop individual and team capabilities
6
Experience For Manager, Billing & Volumetric Accounting Resume
- Medical billing experience required
- Ensures that all daily work is completed in an accurate and timely
- Account Management’s problem escalation and customer service
- Ensure that adequate procedures exist for accurate and timely processing of Medicare, Medi-Cal, Medicaid, Specialty, Commercial/HMO and Workers’ Compensation bills
- Assist in hiring, managing and developing department staff to ensure appropriate skills base is present in the staff, as well as to ensure that skills needed for future needs are developed in advance of their need
- Establish and maintain effective internal and external staff and client relationships with focus on management of the Billing Customer Service team
7
Experience For Manager, Billing Services Resume
- Develop a solid understanding of Amazon’s Accounts Payable end-to-end systems and processes on a global level
- Manage a group of billing and volumetric analysts responsible for managing the various pipeline systems’ inventory positions and billing requirements
- Understand and communicate nuances of billing various payers such as Medicare, Medicaid, HMO’s, PPO’s, IPA’s, employers, etc
- Lead the team’s annual performance management goal setting; manage achievement throughout the year
- Liaise with Liquids Pipeline’s scheduling team to ensure timely and accurate creation of batch schedules
- Lead Centralized Billing teams for IM NAO for our Data Management line of business with revenues over $400 million per year
8
Experience For Manager Billing Systems Resume
- Escalate issues that exceed limits of authority to ensure proper resolution
- Provide employees with comprehensive written qualitative feedback to include attendance, KPI’s and analysis of productivity levels against goals
- Monitor pipeline and terminal system’s gains and losses
- Lead daily/weekly/monthly billing processing and related month end functions including monthly reporting and exceptions. Ensure timely and accurate billing to facilitate proper revenue recognition for IM NAO (>27k monthly invoices totaling > $38M in revenue)
- Manage/Liaison to Billing Services Providers to ensure accuracy and timeliness of invoice delivery and related online portals. Provide related metrics and measure cost savings related to new invoice design
- Lead Continuous Improvement in related areas including but not limited to billing exceptions, billing adjustments, billing questions, price increase process and month end close processes. Deliver monthly metrics on normal operations and continuous improvement
9
Experience For Enterprise Product Manager, Billing & Revenue Resume
- Collaborate with customer facing teams to ensure a positive customer experience in the overall billing services arena (Customer Care/Account Management) and related processes
- Liaison to IT for Billing Services/Invoice issues and drive related enhancements for billing platforms (SecureBase/Oracle)
- Manage through new product introductions/releases to ensure adherence to billing policy/procedures/system requirements to ensure proper revenue recognition and any REIT compliance
- Collaborate with SSC Leadership to solve for Contracts/ Billing/Accounting/Collection related issues and processes
- Drive Service oriented environment for internal/external customers ensuring SLA’s are delivered timely and accurately
- Responsible for all related SOX controls in revenue cycle for the Data Management line of business. Ensure accuracy and timely completeness of controls
10
Experience For Manager, Billing & Account Installation Resume
- Oversee with offshore/Bangalore billing activities to ensure timeliness, accuracy and overall completeness. Continuously identify opportunities to offshore where feasible to drive cost savings and efficiencies
- Five-Years-Supervisory or Management experience in payor billing and or follow-up
- Monitor the cost effectiveness and adherence to the budget for the areas of responsibility
- Core participant in Billing Projects including Billing Roadmap/Go to Market/REIT)
- Analytical understanding of billing and claim scrubbing processes
List of Typical Skills For a Manager Billing Resume
1
Skills For Manager, Billing Operations Resume
- Operate under moderate supervision, be willing to be accountable and self-aware of development opportunities to improve your own skill set, with regular reviews of work
- Prior experience working denials and related functions
- Effectively communicate and collaborate across teams
- Experience in , billing, membership, account installation,, customer service, accounts payable, accounts receivable, accounting or finance
- Develop a team of analysts with varying levels of experience
2
Skills For Manager, Billing Resume
- Progressive experience in billing
- Billing experience
- Experience using MS Excel formulas
- Experience in a medical or insurance office setting
- Experience in leading large global / remote teams
- Customer care, accounting or operations experience with utilities or similar industry
- Previous supervisory/managerial experience leading people
- Hands on experience and ability to work closely with other billing units and team members
3
Skills For Manager, Billing Team Resume
- Perform gap analysis and process improvement experience
- Proven ability to manage and develop the careers of direct reports
- User level experience in CSG
- Lead or supervisory experience
- Previous managerial and leadership experience
- Healthcare Management experience
- Leadership experience in a similar position, preferably in a large scale organization
- Experience in a large scale ERP environment
4
Skills For Partner Sales Manager, Billing Platforms Resume
- Strong history of successful credit/collection recovery
- SQL, Advanced using Microsoft Excel (creating pivot tables and using filters)
- Answer team member's questions, assists with team member problem solving and bring forth resolution to identify cause
- Domain expertise in building and designing Payment, Accounts Receivable, Debt
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining
- Knowledge of billing terms, CPTIV and ICD10, and HCPCS coding, and Federal payer guidelines and operational and payer terms
5
Skills For Team Manager, Billing Resume
- Morgan Stanley: “Near flawless execution. Succeeding where others are stumbling.”
- Resourceful - able to build internal relationships to help navigate and gain access to information, getting deals done, historical knowledge, etc
- Quick learner, excited by the challenge of mastering complex systems
- Comfortable with significant responsibility in a fast-paced and constantly evolving environment
- Thorough understanding of how Comcast's product and services are sold
6
Skills For Manager, Billing & Volumetric Accounting Resume
- Supports change by remaining flexible and adaptable to all situations
- Work in a complex, changing environment
- Oversees the Accounts Receivable Billing Supervisors and its employees
- Provide ongoing technical support as issues are identified
- Processes and/or reports out on daily, weekly, monthly reporting as assigned
- Understand the acquired states DHHS billing rules
7
Skills For Manager, Billing Services Resume
- Successfully complete job related training, when offered and/or required
- Knowledgeable of Federal, state, and local laws governing collection processes
- Work in a fast-paced environment with managing multiple deadlines
- Knowledge of billing software systems; ability to learn new systems and processes
- Jeffries: “Firing on all cylinders.”
8
Skills For Manager Billing Systems Resume
- Bank of America-Merrill Lynch: “Enterprise traction still in the early innings; accelerating subscription revenues.”
- Highly results driven and self-motivated
- Intermediate proficiency with MS Office-Excel, PowerPoint, and Word
- Highly knowledgeable of the payment industry methods and standards
- Work independently and make sound judgment with minimal supervision
- Manage multiple projects concurrently and work well under pressure
- Confident, proactive, self-motivated, enthusiastic, goal and results oriented
- Understands the impact of changes to the environment and the business
- Work independently, and be able to document, communicate and share project details with others
9
Skills For Enterprise Product Manager, Billing & Revenue Resume
- Monitors and manages billed accounts receivable dashboards
- Monitors and manages rejected claims dashboards
- Ensure that operational policies exist, are compliant with all appropriate rules and regulations and are reviewed and updated
- Role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun in everyday performance and interactions
- Advanced Excel skills required - formulas, pivot tables
10
Skills For Manager, Billing & Account Installation Resume
- In medical billing
- Highly motivated and Customer focused (internal and external)
- Knowledge of payor reimbursement and terms
- Ensure the confidentiality and rights of patients
- Handle self in potentially stressful situations
- Works accounts receivable to maintain acceptable benchmarks
- Has a commitment to change, a self-management ability that is flexible and is committed to achievement of strategic objectives
- Experience with Microsoft Office Applications (Excel for sorting & filtering data, Word for creating and editing documents, PowerPoint for creating presentations from scratch, Outlook for emailing & calendar)
List of Typical Responsibilities For a Manager Billing Resume
1
Responsibilities For Manager, Billing Operations Resume
- Experience Billing Manager and AR Operations experience required
- Managing a team with members at varying levels of expertise and experience, providing for mentoring, career development, cross-training and succession planning
- Effective communications such as running meetings, presenting to staff, knowledgebase articles, standard operating procedures etc
- Training and/or coaching other billing staff members
- Leading a team of Billing Specialists
- Assessing feasibility of special billing accommodation requests
- Collaborating with Sales to develop global billing arrangements that are supported by internal systems and processes and meet customer needs or requests
- Working with Sales to determine system capabilities to help shape RFP responses
- Interfacing with internal and external auditors and resolve issues proactively to mitigate audit findings
2
Responsibilities For Manager, Billing Resume
- Responsible for hiring, training, coaching and developing direct reports including completing performance appraisals and disciplinary actions
- Manage daily workflow and supervise all billing activities for team(s) of billers. This includes contract billing and project costing billing
- Participates in the development of strategic business planning activities that are designed to increase ease of doing business presence in the market
- Develop, implement and maintain processes and procedures for accurate and timely billing, ensuring best practices. Keep all department procedures up-to-date
- Provide suggestions on ways to improve efficiency between the Billing, Revenue Management, Collections, NAO Operations Management
- Knowledge in both technical and professional billing
3
Responsibilities For Manager, Billing Team Resume
- Completes basic and complex change requests within the required defined timeframe insuring no unplanned customer or revenue impact
- Logs all requests and provides monthly metrics reports demonstrating performance
- Create and report upon billing key performance indicators and manage team to meet and exceed key metrics
- Update and maintain control narratives related to billing processes and controls
- Educate team on billing best practices and process improvements
- Coordinates with other teams to ensure accurate billing for Enterprise, National & Strategic customers
- Champions new initiatives and processes, including implementation and change management
- Reconciliations to ensure alignment between contracts and billing, and the systems throughout
4
Responsibilities For Partner Sales Manager, Billing Platforms Resume
- Maintain processing standards and ensure department SLAs are met
- Interpret contracts to create and maintain billing and revenue rules in the ERP tool
- Create training materials and ensure employees are adequately trained to perform their jobs
- Maintain adequate internal accounting process documentation and controls
- Assist with managing the deal desk review of sales opportunities, contracts and non-‐ standard transactions for SMB – Mid Market Accounts
5
Responsibilities For Team Manager, Billing Resume
- Work closely with the sales team and provide guidance on entering sales orders consistently with company policies
- Multitask and work with interruptions
- Excellent customer service while consistently exceeding the professional image for Covenant Health Systems; St. Mary's Regional Medical Center, St. Joseph Healthcare-Bangor and St. Joseph Hospital-Nashua
- In collaboration with business partners, develops and implements long and short-term business strategies to achieve profit and growth objectives
- Promotes change management through ongoing review of existing processes, department structure, and implementing system and process changes to maximize team productivity and account revenues
6
Responsibilities For Manager, Billing & Volumetric Accounting Resume
- Liaises with internal and external parties, including Finance and Business leads, working to resolve any outstanding issues and ensuring open channels of communication and information flows
- Executes ad hoc requests for 'one-off' analyses, reports and assignments to support the achievement of departmental and functional objectives
- Monitors all aspects of human resources for his/her staff in accordance with corporate policies and procedures including: recruitment and selection; salary administration; training and development; performance management; and succession planning. Recommends and participates in hiring, promotions, demotions and terminations
- Constructively surface and issues and ask questions to anticipate future impacts to the team, challenges existing standards and norms, develops solutions or alternatives, and leads efforts towards continuous improvement
- Promotes trust, transparency and openness, by displaying a positive and respectful approach to communication/gathering information and demonstrating patience for others
- Supports and encourages staff development, providing both constructive and positive feedback on a regular basis, and taking action to effect necessary change
7
Responsibilities For Manager, Billing Services Resume
- Contributes actively, as a senior member of the management team. Provides proactive expertise in his/her respective field; provides resources and recommends innovative and appropriate programs supporting predetermined that contribute to the performance of the organization as a whole
- Coordinate and supervise the entire billing, collections and insurance verification operation, ensuring the automated and/or manual accounts receivable records meet established standards
- Work very closely with development, QA, user experience, documentation and other
- Applies detailed knowledge of Billing Systems to meetscoping and reporting requests and helps other departments improve efficiencies
- Perform productivity monitoring and receivable operations in order to improve internal controls and productivity levels
- Monitors all data output to assure validity, as well asmaintain integrity of company-wide and divisional standards.- Reviews and evaluates existing workflow of the department and makesrecommendations to help improve processes
- Serves as a resource for Billing Systems and standards in project meetings
- The knowledge to make changes in CSG/BCE to support code tables, UDF changes, enhanced campaigns, discounts, customer discounts, OJC changes and SVP changes
8
Responsibilities For Manager Billing Systems Resume
- Detailed knowledge of ACSR/CSG Billing System, including understanding the complexity of billing systems and how parameter changes impact all aspects of the business
- Leads projects of all sizes and level of complexity
- Lead a virtual team and maintain business objectives
- Assists and supports short and long term goals
- Help in the development of processes to support new products or systems
- Liaise with attorneys and client to provide superior customer service
9
Responsibilities For Enterprise Product Manager, Billing & Revenue Resume
- Consolidates and manages a multi-product billing team whose goals would include positively impacting earnings, revenue growth, customer satisfaction, expense management and administrative processes
- Proactively engages and influences internal and external business partners in order to integrate process and system architecture enhancements to achieve a coordinated and streamlined approach to billing
- Integrates billing of new voluntary products into the voluntary service operations; develops and deploys change management process to ensure timely and quality integrations into the voluntary service teams
- Leads and manages a quality team that deploys and maintains the Quality Management System to increase focus on the customer, process improvement, measurement and provide associates with the tools to achieve new levels of skills, quality, knowledge and job satisfaction
- Provides focus and direction to process improvement with billing functions
- Meets billing operational standards by implementing production, productivity, quality, and customer-service standards; resolving problems; identifying billing system improvements
- Accomplishes billing departmental objectives by measuring billing results against plans; evaluating and improving methods
- Participate in and manage team production billing activities that span from contract review to go live (fulfillment) activations, transactional data balancing and controls, to bill distribution
10
Responsibilities For Manager, Billing & Account Installation Resume
- Develop and maintain billing procedures including documenting process flows and individual contributor tasks
- Suggest and implement optimization and automation of processes and work flows in order to continuously improve billing operations and work toward operational goals of billing efficiency and accuracy, timely and accurate reporting, strengthened controls and revenue risk management
- Review non-standard contractual terms
- Leverage market analysis, competitive knowledge, and customer research to define
- Shapes and enforces compliance with policies, contracts and Terms & Conditions
- Develops, evaluates, and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes
- Run system processes to generate invoices
- Handle staff performance management
- Monitor and report productivity and quality measures of the team
Related to Manager Billing Resume Samples
Billing Lead Resume Sample
Work Experience
• Read, understand and operate within customers’ contract terms and conditions
• Read, Write, and Speak English Language
• Good business judgment in execution of assigned work and in understanding when issues needs to be escalated for resolution
• Perform...
Professional Skills
• Experience and demonstrated skills in crit...
• Excellent communication skills required in...
• Excellent verbal and written communication...
Billing Manager Resume Sample
Work Experience
• Assist in the coordination of program changes and reporting needs with core software IT department as well as database administrators
• Participate in review process of billing/revenue recognition processes and improve procedures which are deficient, i.e. planning and strategizing on policies and p...
Professional Skills
• Strong leadership and communication skills...
• Strong leadership and communication skills...
• Strong sense of urgency and ability to pri...
Medical Billing Manager Resume Sample
Work Experience
• Recommends new approaches, policies, and procedures to influence continuous improvements in department’s efficiency and services performed
• AR experience, including 2+ in a management role required
• Manage hospital insurance receivable accounts
• Supe...
Professional Skills
• Outstanding listening, communication, prob...
• Experience with supervising and managing a...
• Medical billing experience
Services Billing Resume Sample
Work Experience
• Order initiation and updates
• Billing and pricing
• Reviewing Pricing contracts
• Drive continuous improvement to billing speed and accuracy and work closely with the Company’s collections department to maximize cash flow
• Evalu...
Professional Skills
• Strong organization skills and attention t...
• Excellent oral and written communication s...
• Excellent interpersonal communication and ...
Billing Customer Service Resume Sample
Work Experience
• Monitors all aspects of team performance to ensure assigned employees are meeting departmental objectives regarding but not limited to, customer service, work product quality, efficiency, and compliance with established company/regulatory guidelines. Responsible for creating and implementing employee development plans to...
Professional Skills
• Verbal and written communication skills, a...
• Excellent customer service skills
• Excellent written and verbal communication...
Billing Support Resume Sample
Work Experience
• Ensure billing “SOP’s” exist at all facilities (billing & invoicing)
• The ability to clerly communicate clearly and concisely both verbally and in writing is required
• Demonstrate math and typing proficiency
• Effective organization and time manag...
Professional Skills
• Organizing - Can marshal resources (people...
• Possess excellent both oral and written co...
• Strong interpersonal skills, including the...