Manager, PMO Resume Sample
Kattie Murphy
22403 Brekke Skyway,
Phoenix,
AZ
+1 (555) 717 8209
Work Experience
Manager, PMO
10/2017
-
PRESENT
Dallas, TX
- Knowledge / Experience of IT Infrastructure (Storage, Servers, Networks, Database, Middleware, Market Data)
- Knowledge / Experience of project management techniques and tools
- Exposed to IT governance frameworks (ITIL, CoBIT, TOGAF)
- Excellent analytical skills and reporting capability (KPIs, dashboards, metrics, committees…)
- Financial management of an IT department (Cost booking, Cost allocation, Finance rules)
- Corporate governance, organization and strategic business and IT orientations
- Good team player with good interpersonal skills
- Exposed to multi-cultural environment (SG, HK, JP, AU, FR, UK) and matrix organizations
Manager PMO
10/2014
-
07/2017
Houston, TX
- Mature and independent with excellent communication skills (both verbal and written)
- Critical thinking to ensure reliability of gathered information
- Operate with demanding Senior IT Management
- Self-aware and can improve himself/herself/process
- Working closely with the management team, program and project managers in supporting Finance and Risk Technology organizations of various sizes and complexity and their CTOs
- Work with Account teams and Consulting managers to ensure good governance and risk management is incorporated into services sales orders
- Provide oversight for services engagements to ensure adherence to governance standards and support customer success
- Utilization and Revenue forecasting
Prin Program Manager, PMO
07/2008
-
05/2014
Phoenix, AZ
- Oversee a portfolio of accounts/engagements to monitor project health, standards compliance, revenue, and other identified KPI’s
- Assess and develop skills of project managers
- Coordinate escalations across Adobe including sales, services, and product organizations
- Participate in customer meetings, including project steering committee meetings, relationship reviews, and quarterly business reviews
- Assess projects and staff to make project assignment to PMs that provide for the best project outcomes as well as professional development opportunities for the PMs
- Able to formulate and execute strategic plans
- Excellent understanding of software development and localization production cycle
- Capacity to communicate in English in a clear, concise, professional, and effective manner
- Able to motivate and influence at all levels
Education
California State University Channel Islands
2003 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Good communication skills across all organization levels, including excellent interpersonal skills
- Organization – demonstrates an aptitude in prioritizing needs and effectively managing resources
- Demonstrates leadership engagement and influencing skills
- Excellent skills on project management and leading (virtual) project teams
- Demonstrated ability to lead and motivate project teams to apply skills and techniques to solve dynamic problems
- Mature communication skills;encouraging, motivating, and inspiring; the ability to listen and understand
- Ten (10) Years of experience working on computer systems engineering and/or software development or 10 years’ experience as Program Manager
How to write Manager, PMO Resume
Manager, PMO role is responsible for interpersonal, leadership, techniques, finance, training, database, security, architecture, analysis, reporting.
To write great resume for manager, pmo job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, PMO Resume
The section contact information is important in your manager, pmo resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, PMO Resume
The section work experience is an essential part of your manager, pmo resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, pmo responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, pmo position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, PMO resume experience can include:
- Self-motivation, high level of commitment, and excellent teamwork skills
- Strong track record of building strategy and executing solid program management plans to deliver business objectives on schedule and on budget
- Proven experience managing schedules, and employees to achieve desired results
- High level of persuasion and influencing skills
- Sharp analytical, negotiation & influencing skills
- Demonstrated experience managing direct reports
Education on a Manager, PMO Resume
Make sure to make education a priority on your manager, pmo resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, pmo experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, PMO Resume
When listing skills on your manager, pmo resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, pmo skills:
- Excellent presentation skills and ability to create effective PowerPoint presentations that ‘tell the story’
- Proven ability to prioritise workload effectively
- Good financial analysis and management skills
- Strong oral and written communication skills and executive presence
- Effective analytical skills to synthesize complex information into easy to consume and actionable business insights
- Excellent interpersonal skills with customer-focused mind set
List of Typical Experience For a Manager, PMO Resume
1
Experience For Manager PMO Resume
- Develop/enhance technology methodology and standard practices, processes and tools with a focus on industry best practices and best practices develop within the company to ensure effective and efficient practice delivery
- Orderly close-out of project, including, but not limited to, conducting Sponsor Satisfaction Survey and ‘lessons learnt’ as appropriate
- Develop & deliver standard practices, processes and tools that are consistent and repeatable
- Influence the implementation and adoption of methodology and new practices, processes and tools through development of strong practitioner community relationships
- Able to communicate effectively with developers and business personnel on a global level
- Expert knowledge of Project Management methodologies (PMI, Agile)
2
Experience For Senior Program Manager, PMO Resume
- Superior knowledge of project management, and performance management methodology
- Provide input, direction, and assist with management of Project’s organizational change management requirements
- Knowledge of WBEI customer base and their service expectations
- Work independently and take a leadership role in project implementation
- Monitor, control and communicate status during transition and implementation, against SLAs/KPI’s, contractual requirements, service quality and financial budgets
3
Experience For Prin Program Manager, PMO Resume
- Monitor and report against SLAs/KPI’s, contractual requirements, service quality and financial GCR budgets
- Build a positive working relationship with EO Operations’ Global Heads, Enterprise Change and Technology groups within E2 to mobilize projects and ensure on time and on budget outcomes
- Manage demand/capacity for PMs and manage
- Lead and participate on the client engagements
- Prepares clear, concise, and accurate reports of findings and recommendations (Risk assessments)
- Recommends improvements and alternative solutions to resolve problems, services as a key point of contact with client’s executive team within PMO
- Assists project managers with project plans, action plans, communication, deliverables, resourcing, client satisfaction, etc. within and across those key accounts
- Plays an oversight role in coordinating enterprise-wide project status reviews, tracks timelines and budgets and ensure that objectives are being met and issues appropriately managed
4
Experience For Program Manager, PMO Operations Resume
- IT; set goals, track system changes driven by the IT team and UAT results
- Sales operations related systems; Automation
- Create action plans with executive stakeholders, budget and impact analysis
- Drive implementation and adoption of digital tools
- Track impact over time with course correction
- Responsible for the establishment and management of a project methodology incorporating structures, standards, processes, documentation and reporting which is agile, fits the needs of the project and puts emphasis on the quality of decision making and timely project delivery
- Assist and advise Project Sponsors, Innovation Managers, and teams to the best use of project management disciplines and approaches within a fast-paced environment
- Project metrics reporting and project finance management
- Develop positive relationships with Project Sponsors and Project and Program Managers, and teams to enable the PMO to provide support
5
Experience For Program Manager, PMO & M&a-costa Rica Resume
- Administration of risks and issues
- Facilitation of internal and external meetings
- Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas
- Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements
- All Supply Chain functional teams
- Consistently following the PMO methodology, manage the PMO operational functions that drive the overall direction, approach and communication methods for portfolio health, schedule horizon, cost management, risk and mitigation and reporting on the portfolio pipeline
- Manage and oversee project intake and onboarding process, capture project objectives, business requirements, project estimates and conduct process evaluation to compile business case information for prioritization and approval
- Review and analyze impacts to the existing portfolio as new projects are introduced; work with management to identify impacts and potential alternatives
6
Experience For Assistant Manager PMO Resume
- Distribute and communicate corporate dashboard, PMO reporting and metrics with regard to resources: resource leveling, utilization forecasts, and integrated program/project analysis as defined by the PMO department head
- Drives PMO reporting and distribution; providing key insights for executive communication; initiative roadmaps, milestone execution, financials, risks and interdependencies
- Manage and maintain PMO tools, PPM systems (Portfolio, Project and Resource Management) and SharePoint processes, metrics and collaboration
- Drives maturation of project management capabilities through lessons learned, enhancements to the PM Playbook and additions/reductions to the PM Knowledgebase
- Works with project sponsors and program/project managers to guide them through the governance processes, and in the use of PMO resources and tools. Works with sponsors and Project managers to ensure high quality project charters with clearly defined business outcomes
7
Experience For Business Manager / PMO Resume
- Establish communication plans and roll out strategies for implementation and continuous improvement of processes, based on metrics and feedback from PMO members and stakeholders
- Manage the departmental annual planning process, budgeting and reforecasting/accrual cycles and tracking of financials and spending activity
- Ensures consistent application of project management methodology and tools; monitors compliance to PMO processes and drives corrective actions
- Manage and oversee business requirements documentation for Projects and Programs; Process / Workflow Mapping and documentation, Training Documentation, Business Case Development, RFP’s Preparation
- Responsible for interaction with all audit entities (i.e. Internal Audit, SOX, FFIEC, etc.) and remediation plans on any findings
- Ensures administrative and financial closure of all projects. Ensures lessons learned repositories are maintained
- Keeps abreast of new developments in PMO/project management methodologies, agile practices, best practices, and industry standards
8
Experience For Office Manager / PMO Resume
- Drive knowledge sharing and learning from project experiences with project management team, program teams and sponsors. Acts as internal or external consultant in the areas of PMO operations, reporting, project planning, management, best practices, execution and analysis
- Build and maintain working relationships across the enterprise with team members, vendors, other departments, and affiliates contacts. Seek opportunities to increase stakeholder, sponsor and team relationships
- Gain the respect of management, peers and project teams by providing consistent and relevant analysis and advice. Work with PMO Department head to resolve political, resource, budgeting, change, and legal issues affecting operations of the PMO
- Supervisory responsibilities of Project Management staff in a matrix environment; Employee PTO Requests & Approval, work review and progress monitoring, coaching, mentoring, motivation, discipline and contribution towards performance evaluation of assigned staff for PMO head approval
- Develops and provides education and coaching to elevate project management knowledge, skills, tools and techniques to meet project requirements
- Maintain constant knowledge of current, upcoming projects, and business development activities as they relate to prioritization and resourcing
9
Experience For Program Manager, PMO Resume
- Provide analyst expertise to assist in validating the project need and business case value as needed
- Oversee all scoping, planning, execution and managing activities to ensure on-time delivery, within budget and meets or exceeds expectations
- Own and mature the PMO reporting and analytics function. Own and mature the project management methodology and SDLC
- Tracks progress and provides timely status reporting of milestones, dependencies, risks and issues to initiative owners, key stakeholders, and leadership
- Proactively evaluates business processes to identify and execute improvements leading to quantifiable savings to the Firm
- Supports the development and improvement of Business Excellence processes, best practices, templates/tools and training
10
Experience For IT Senior Program Manager, PMO Resume
- Develops appropriate training and communication plans/content to support BX initiatives
- Interview, onboard, train and manage contract based employees as determined necessary to support project demand
- Develop and implement the intake, portfolio management, and resource management processes
- Develop and maintain structured methodologies, processes, and procedures required to optimize overall enterprise value, including financial models to support benefits realization
- Define, implement, and chair portfolio and resource governance processes and meetings Serve as a resource to senior leadership for planning, implementation, and reporting of IT resource management strategic initiatives
- Provide guidance to PMO resources to monitor and track trends in resource usage and utilization; effectively communicate status to all IT resource stakeholders via portfolio web sites, status reports, project planning tools, presentations, etc
- Review all resources applied to projects and operational activities, relative to IT organizations strategic direction and provide recommendations
- Escalates and manages project issues and risks to the appropriate stakeholders with clarity, timeliness, and professionalism
List of Typical Skills For a Manager, PMO Resume
1
Skills For Manager PMO Resume
- Demonstrated PMO experience, specifically of Project and/or Portfolio Management experience in a large-scale IT environment
- Partners with cross-functional stakeholders and team members to effectively prioritize, plan and organize the completion of project milestones and work
- Designs and delivers effective Change Management plans to effectively communicate and educate end users
- Twelve (12) Years of experience working on computer systems engineering and/or software development or 10 years’ experience as Program Manager
- Previous experience as PMO Manager (leader of a PMO), Program Manager and/or similar management position. Management experience is required
- Proven PMO experience and knowledge of project management
- Demonstrated project management experience with large scale application and/or infrastructure implementation projects
- Excellent Business management/PMO experience
2
Skills For Senior Program Manager, PMO Resume
- Management level interaction skills
- Effectively pursue and apply best practices to advance business and company goals
- Effectively communicate relevant project information to superiors and peers
- Strong knowledge of application implementations, including data conversions, testing, creating training plans, managing issues/risks, and change management
- Experience leading and managing software implementation projects
- Can conform to shifting priorities if needed, demands and timelines through analytical and problem-solving capabilities
- Experience in summarising detail and presenting issues to senior management
- Strong knowledge of project and program planning as well as management activities
- Experience at identifying opportunities to standardize and streamline processes
3
Skills For Prin Program Manager, PMO Resume
- Set priorities under conditions of limited resources and competing demands within the portfolio
- Experience in an IT “control and reporting” function (Governance, Security, Audit, Service Management)
- Demonstrated expertise in launching large scale programs across organizational boundaries
- Experience implementing large-scale software solutions in a cross-functional team environment
- Top top tier firm with experience of managing complex projects
- Strong working knowledge of project management methodologies such as Agile/Scrum, Lean, Kanban and Waterfall
- Hands on experience with running Scrum Teams, Program Teams and large technology initiatives
- Proven ability to de-escalate customers and recover failing projects
- Experience managing international projects
4
Skills For Program Manager, PMO Operations Resume
- Experience of project life cycle in Investment banking Environment
- Experience of managing multiple projects concurrently
- Min 5 years of working experience within an ICT/ Transition & Transformation Project Management Office
- Experience in the deployment and setup of ICT/ IT Outsourcing/Transition & Transformation project governance models, based on prescribed methodologies
- Demonstrates ability to work on cross-functional projects with tight deadlines
- Professional experience in high tech industry or continued education
- Demonstrated ability to lead, coach and mentor project managers and others
5
Skills For Program Manager, PMO & M&a-costa Rica Resume
- Team up with the COE Manager to set priorities, facilitate change within/outside the PMO and grow the PM Practice
- Demonstrates the ability to assist teams through process changes
- Professional experience as a manager of a PMO
- Demonstrated ability to negotiate, persuade, influence others and manage conflict
- Experience in management required
- Project Management experience in software delivery required
- The ability to contribute to a strong leadership team required
- IT industry experience
6
Skills For Assistant Manager PMO Resume
- IT industry experience
- Business industry experience
- Application implementation experience
- IT infrastructure project execution experience
- Proven record of delivery in a change management project
- Previous experience in Project Management and/or Project Management Office required
7
Skills For Business Manager / PMO Resume
- General Project Management / PMO experience required
- Helps the Sr. Director, PMO to prioritize projects based on strategic objectives, cost/benefit considerations, capacity and timing
- In a project management role, with hands on experience in M&A specific projects
- Effective use of methods and tools in projects
- Hardworking, well organized and very attentive to details
- Working calmly under pressure, with a solution-driven mindset
- Being able to work in a multi-cultural, dynamic environment
- Understanding of both WBEI business and MIS processes
- Monitoring of relations between project areas and active improvement submission
8
Skills For Office Manager / PMO Resume
- Organizing project resource management
- Delivery support: making it easy for project teams to do their jobs by providing training, mentoring and quality assurance
- To follow up with managers on time-tracking, project status reporting, headcount and resources forecasting, budget and cost booking, etc…
- Traceability: providing the function for managing documentation, project history and organizational knowledge.
- Able to take accountability, working proactively to identify what needs to be done and delivering reliably to deadlines
- Manage standardized resource capacity planning processes and published reporting on capacity/utilization as defined by the PMO department head
- Prepare risk assessments, testing plans, training plans
- To establish controls/reports/processes for making sure that projects are managed according to project management methodology and group policies and procedures
- Responsible for overall health reporting of projects
9
Skills For Program Manager, PMO Resume
- Committed to continual learning and growth
- Self-starter with a sense of urgency to bring projects to closure in a timely manner
- Detail oriented, placing importance on accuracy
- Proactive approach in identifying projects
- Manage the annual ‘roll-over’ process, including any scope/fee changes, contract renewals, data refresh
10
Skills For IT Senior Program Manager, PMO Resume
- Business value, modeling; interface with finance, provide organized input structure for financial models
- Coordinate with IT team to leverage existing ERP strategy
- Monitor Project overhead and capital expenses to ensure achievement of cost efficiency and acting to correct any adverse variances
- Responsible for the management of the project intake process, working closely with the SC Development team for proper assessment of project feasibilities
- Finance & Accounting (incl. Tax/Customs)
- Organize project deliverables following the System Development Lifecycle
List of Typical Responsibilities For a Manager, PMO Resume
1
Responsibilities For Manager PMO Resume
- Develop and maintain Project Management Information System for project status and tollgate reporting by the Project Managers
- Drive, align and adopt one single Project Management and Transition & Transformation (T&T) Methodologies across Singtel, NCS, Optus Business and Alpha West
- Develop and maintain entire suite of Project Management and T&T templates from basic Meeting Minutes to Master Project Plans containing such elements as a quick reference Communications Matrix to an in-depth Risk Management Plan
- Develop, maintain and document PMO service processes based on P3O in the PMO Handbook
- Develop and maintain T&T service catalogs, internal KPI/s, internal OLA/s and internal audit framework
- Develop and maintain Knowledge Management System for best practices and lessons learnt
2
Responsibilities For Senior Program Manager, PMO Resume
- Conduct internal quality audit and review of projects
- Partners with Technical Leads to build and manage DIIT project portfolios, including the overall pipeline and capacity plan. Manages the development and implementation of an integrated approach for effectively and efficiently planning and managing DIIT’s initiatives
- Directs and oversees the Project Management Life Cycle, which encompasses planning, organizing and managing resources to bring about the successful completion of specific projects goals and objectives, e.g., develops detailed project plans, establishes milestones, and defines required resources
- Directly manages a team of Program and Project managers in the delivery of CTO-related programs and projects and PMO PMLC and compliance services
- Manages and continuously develops a team of Program and Project Managers in the requisite skills in support of delivering quality Portfolio, Program, and Project related services
- Evaluates the scope and complexity of projects and programs, and implements the necessary resources to ensure adherence to policies and procedures, including aiding in the preparation of detailed project plans, allocating staff, and establishing budget requirements
- Develops business cases, technology sections of RFI and RFP, and performs discovery and feasibility studies on new projects under evaluation
- Identify scope and prepare resource plans and timelines
- Prepare detail plans by phase, and track as appropriate for a given project
3
Responsibilities For Prin Program Manager, PMO Resume
- Build project team(s) as needed to meet scope and timeline
- Establish methodologies to be used throughout the project
- Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet business needs while protecting the business’ assets
- Technical understanding of Enterprise Applications and Infrastructure
- Identify and report on the critical metrics for ensuring successful project completions and customer satisfaction
- Ensure each team is managing the value their product provides to the student or faculty
4
Responsibilities For Program Manager, PMO Operations Resume
- Has managed teams within a large project or projects themselves over $2M
- Understands System Development Lifecycle (SDLC)
- Lead, manage, mentor, and build the agile project leadership team
- Lead the efforts around project delivery methodology creation, standardization, and optimization
- Align processes with other departments to ensure efficient workflow and promote best practice implementations
- Track impediments and do whatever is necessary to remove them. Communicate and escalate as required
5
Responsibilities For Program Manager, PMO & M&a-costa Rica Resume
- Forecast resource and capacity requirements to meet demand and growth requirements within budget
- Create short and long-term goals that align to department and corporate goals and strategies
- Participate in cross-departmental committees, improvement efforts (kaizens), and strategy sessions
- Identify, document, resolve and/or escalate issues to the appropriate level
- To review the global project management methodology, adopt it where it is applicable; and document the APAC methodology
6
Responsibilities For Assistant Manager PMO Resume
- To operate a monitoring framework for all major projects in terms of expenses budget (internal and external man/days, etc...), risks & issues, changes, delivery dates and anticipated delays
- To prepare reporting and macro-planning for major projects managed by IT Production and assist in the preparation of management presentations
- To prepare and consolidate on a monthly basis (and ad hoc) synthetic dashboards (Key performance indicators, Controls, Headcount, etc…) so as to APAC IT Production Stakeholders
- Manages Internal Staff – managing a team of 4-5 people reporting directly into this individual for providing
- Prepare senior level Business and Technology presentations in support of various forums (Steering committees, Working Groups, Townhalls)
7
Responsibilities For Business Manager / PMO Resume
- To keep a complete documentation of all steps of the major projects and give access to them to all authorized users
- To organize and prepare the project committees, investment committee, steering committees. Record and follow up the actions decided during the committees and maintain the list of next deliverables
- To administer Clarity, a major tool for project management, project budgeting & costing; and, resources
- Support to develop the business case, prepare the financial projections and other analyses for key strategic initiatives and ensure compliance with Manulife standards
- Drive/Support key initiatives as outlined in the strategic roadmap encompassing the various areas of the company. This includes defining requirements in accordance with business needs, developing the work breakdown schedule, resource allocation, managing the project schedule and resolving issues with related parties
- Support the company in its goal of having an execution excellence culture focused on delivering strategic initiatives and enablers to achieve strategic aspirations
- Combining project management experience with the skills to supervise, coach, mentor, develop and recruit top project management talent
- Drive clarity of roles and responsibilities and measure of success aligned to business priorities
- Work well with other functional units to ensure project deliverables are completed on time, within budget and meeting quality targets
8
Responsibilities For Office Manager / PMO Resume
- Maintenance the company’s projects database. Liaise with senior management team to monitor progress of key projects, ensure project fundamentals and provide regular reports/escalation to executive management team about progress, risks, issues and opportunities
- Providing mentoring and coaching to Project Managers and Project Coordinators
- Risk management, including risk assessment strategy and policies for the IT PMO
- Lead a large virtual team across organization boundaries around a common vision, strategy and execution framework to deliver the outcome on time and on budget
- Define detailed project plan and project structure both top down and bottom up, to ensure project progress and quality
- Regularly communicate project vision and status to a wide range of stakeholders across HR, Business Groups and Segment Role Owners
- Creating and promoting a collaborative environment within Iron Mountain, where knowledge and skills are shared to facilitate efficient and timely delivery of services to Stakeholders
9
Responsibilities For Program Manager, PMO Resume
- Provide administration and user support for PMO’s Portfolio, Project, and Resource Management tool – Primavera
- Versed in Waterfall Implementations with PMI “Project Management Professional” (PMP) Certification
- Proven team leadership experience leading diverse teams of 15+ people including managerial experience. strong leadership, organizational, and interpersonal skills
- Proficiency in Agile development methodologies and practices (SCRUM, Kanban) required for a software development focus
- Balance independence with the need to keep senior leadership involved and aware
- Successfully work with internal and external teams, vendors and outsourcers in multiple locations
- Excellent communication and interpersonal skills to interact with all levels, including senior management and executives, within an organization; for example ability to explain complex scenarios with simplicity to aid in understanding for the specific audience
- Demonstrated organization, presentation and customer service skills
- Comprehend problems and analyze needs
10
Responsibilities For IT Senior Program Manager, PMO Resume
- Knowledge of program management, project management, and business systems analysis practices
- Drive creative, innovative ways to deliver complex projects successfully while identifying potential risks from external factors such as other projects, resources, or external entities
- Lead part of the project managers in the PMO team
- Ensure new project and program managers are on boarded and trained; as well as have development plans, goals and career paths
- Hire, train and mentor project managers and ensure their performance and career goals are reviewed and discussed with them on a regular basis
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