Manager, Product Delivery Resume Sample
Xzavier Bergnaum
15718 Geovanni Brooks,
Chicago,
IL
+1 (555) 692 9469
Work Experience
Manager, Product Delivery
07/2017
-
PRESENT
Los Angeles, CA
- Lead cross-functional teams through the global development of new products and/or regional execution projects. Take projects from original concept through final implementation
- Influences cross-functionally to ensure smooth transition of projects to business owners
- Applies knowledge, skills, tools, and techniques to project activities to meet project requirements
- Develops detailed work plans, schedules, dependencies, project estimates, resource plans, and status reports based on project scope and objectives
- Presents project status with recommendations to resolve issues and mitigate risks
- Embraces opportunities to reduce complexity and inherent risk
- Conducts project meetings and is responsible for project tracking and analysis including management of project risks. Develops plans to mitigate risks and resolve issues
- Manages tradeoffs to ensure optimal results are achieved
- Voice of the project - central point of contact, leadership reviews
IT Product Owner / Delivery Manager
08/2011
-
05/2017
Dallas, TX
- Work with the categories to build global product plans
- Collaborate cross functional teams including
- Lead & manage multiple cross-functional concurrent work-streams to create packages for Customer Delivery Services and lead or support end-to-end client engagements for core products, combining different components of the delivery efforts into one package in order to facilitate the sales of the delivery work
- Ensure accurate and timely communication on these delivery packages to ensure visibility and awareness
- Prepare scoping and offering for core deals where core products are in scope, position customer delivery services as a part of the deal
- Act as a Subject Matter Expert for questions/clarifications needed on the delivery (process) of the core products in Europe
- Review new / bespoke product ideas, concepts, policies, enhancement or scope proposals for product delivery / commercialization impacts and consideration
- Assess and document new product readiness while ensuring identified readiness gaps are addressed and resolved
- Work with the product teams to facilitate the deployment of core, processing and ACH products in markets, with a particular focus on new products, products that are complex or for which delivery is challenging. Create processes (process maps) and models related to the delivery of core products if not yet available, i.e. for new products
Product Delivery & Performance Manager
10/2004
-
02/2011
New York, NY
- Demonstrate responsibility and accountability on the execution of projects on core product delivery activities
- Exhibit Project Management skills on multiple and cross-functional concurrent projects and work-streams per project of varying degrees of complexity. Be able to effectively prioritize all work while coordinating and aligning with other team members. Effectively manage project issues and escalations
- Establish project governance and prepare plan(s). Ensure full engagement from customers as well internal MasterCard partners. Ensure project critical success criteria as defined at project initiation are measured and met. Able to dig into the content when necessary on aspects (product, technical) requiring it
- Ensure timely and accurate communication with project staff throughout the life cycle of the project. Report progress on projects internally (and externally when applicable) in a timely manner
- Ensure past delivery project experience, market insights/intelligence, best practices are captured and reflected in future product requirements and the delivery model
- Deliver Academy face-to-face and web seminars on assigned product
- Has a good understanding of MasterCard's products and services, payment ecosystem and value chain
Education
University of Phoenix - Indianapolis Campus
1999 - 2003
Engineer's Degree in Business
Professional Skills
- Excellent and proven communication skills (written and verbal)
- Good and quick decision-making and problem-solving skills
- Relentlessly advocating for the customer and striving to simplify and improve the customer's delivery experience, pre- and post- checkout
- Work in a structured and organized manner, while subject to conflicting priorities
- Experience in managing complex projects / programmes and processes
- Work experience with digital advertising products or platforms
- Experience in agile development including epics, features, user stories is desirable
How to write Manager, Product Delivery Resume
Manager, Product Delivery role is responsible for training, retail, finance, integration, planning, reporting, manufacturing, design, digital, travel.
To write great resume for manager, product delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Product Delivery Resume
The section contact information is important in your manager, product delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Product Delivery Resume
The section work experience is an essential part of your manager, product delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, product delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, product delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Product Delivery resume experience can include:
- Proven customer focus, business acumen, results driven, solutions oriented, and thought leadership skill-sets that result in achieving and/or exceeding established goals and expectations
- Organization and people experience with experience in setting priorities, problem-solving, multi-tasking and working independently within a workplace
- Experience with effectively managing multiple deliverables in a highly matrixed environment
- Capacity for negotiation, data analytics, decision-making skills and demonstrates knowledge of different tools to deliver
- Strong product management skills in a technical industry, knowledge of the UC industry desired
- Demonstrated experience driving resolution in the context of competing perspectives
Education on a Manager, Product Delivery Resume
Make sure to make education a priority on your manager, product delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, product delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Product Delivery Resume
When listing skills on your manager, product delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, product delivery skills:
- Proven external customer relationship management skills
- Computer skills including Excel, Project, Word or Google Docs, Sheets, Slides
- Experience overall in financial, planning and analysis experience
- Thrive and effectively collaborate in a team environment
- Process Improvement experience in identifying continuous improvement, efficiencies and faster ways to get work done with sustained quality
- Build and maintain strong, positive working relationships at all functional levels
List of Typical Experience For a Manager, Product Delivery Resume
1
Experience For IT Product Owner / Delivery Manager Resume
- Excellent stakeholder management and executive presentation skills
- Analyze and validate market and delivery readiness of PTS products and services
- Experience in Product Management
- Work in close collaboration with multiple stakeholders
- Builds strategic internal relations and is a team player
2
Experience For CV Product Integrated Delivery Manager Resume
- Constantly come up easily with creative ideas with the aim to improve current processes and products
- Self-start and work without supervision with proper issue escalation and remediation where necessary
- Able to be comfortable with ambiguity
- Define scope, plan and drive the internal integration and customer implementation process for new functionality
- Define, create, maintain and document standard and non-standard customer implementation processes including updated project plans, implementation guides and test plans
- Identify gaps and/or issues with the product or processes and lead efforts to resolve
- Responsible for alignment across all project work stream(s) to ensure accurate dependencies are identified and integrated
- Determines when escalations are required and initiates communication via proper channels and follows through to resolution
- Acts as central point of contact and escalation point of contact for customers throughout the implementation
3
Experience For Product Delivery & Performance Manager Resume
- Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
- Acts as the knowledge expert on new and complex products and the most effect means of delivery
- Oversees development of delivery process maps that articulate all assets and functions to be coordinated
- Executes project initiatives and develops quantitative/qualitative reports
- Responsible for alignment across own project work stream(s) to ensure accurate dependencies are identified and integrated
- Assist in the analysis of market readiness and escalates issues
- Assesses and documents customer needs and impact of implementation on business and technical processes
4
Experience For Senior Manager Digital Product Delivery Resume
- Provides input on how to enhance infrastructure and tools to support customer implementation
- Defines and documents standard and non-standard customer implementation processes
- Acts as central point of contact for customers and/or Mastercard customer representatives
- Ensures resolution of day-to-day technical/operational issues as related to assigned delivery projects
- Assist customers in technical aspects of digital enablement
- Work with SVP of Product Management and Product Management leaders to manage, report, and provide continuous prioritization of the annual operating plan (AOP) and related product development hours
5
Experience For Senior Manager, Agile Product Delivery Resume
- Remove the internal complexity and confusion and coordinate product release plans so customers and client partners can easily understand when new features and solutions are available to use
- Review all customer facing communications, including but not limited to product roadmap and product marketing artifacts, with Product Managers to ensure product delivery alignment and improved client satisfaction
- Track solution quality impacts to clients and prioritize with Product Management and Service Support by providing the tools to direct what’s important vs. what’s urgent efforts leading to closing quality gaps and improved client satisfaction
- Provide daily and weekly guidance with the release plan and related release management procedures to address key issues by offering guidance and problem solving tactics that generate effective and efficient decisions
- Coordinate and produce related scorecards and dashboards that are easy to understand and lead to necessary transparency allowing Product Managers to focus on where and how to continuously improve delivery against our committed and communicated release plan
6
Experience For Senior Manager Agile Product Delivery Resume
- Ensure regulatory compliance, address audit finding alignment closing, and assist related efforts to assuring team compliance with organizational processes and standards
- Develop and maintain strong relationships with all levels of management within key business partners such as the client support, account management, product development, data centers, etc. to assess impacts of Retail Banking and Channels roadmap activities and ensure all training, support and back end processes are in place prior to the release
- Direct and lead Product and Project Managers to review status of AOP release plan, address program risks, organize decisions related to open commitment requests, reconcile new project requests to the AOP, and navigate necessary escalations related to product and solution delivery
- Create a transparent view of capacity and resource alignment to maximize project portfolio
- Coordinate multiple projects with different degrees of complexity, separate what’s important from what’s urgent and find the best path forward from among multiple scenarios, earn the trust of stakeholders, and improve the efficiency of our cross-functional delivery model
- Demonstrated passion for understanding ambiguous, complex problems and driving high-quality, analytical, efficient results
- Deeply understand advertiser needs/requirements and product risk areas in order to prioritize recommendations to product, engineering, and design teams for new and existing products
7
Experience For Manager Product Delivery Resume
- Own go-to-market strategy for a portfolio of ads delivery and targeting products
- Work with communications, legal and policy teams on public communications related to product portfolio
- Ensure the right level of alignment, consistency and flexibility in approach across regional and vertical teams, with the goal of scaling impact while meeting market-specific needs
- Support post-launch product adoption growth efforts
- Analyze market needs and opportunities to shape ads delivery product development and strategy in partnership with product management, engineering and design teams
- Professional experience with digital advertising products or platforms
- Knows how to influence and persuade others in order to achieve goals for transversal responsibilities. Possible stakeholders can be the product team, central/in-market Customer Delivery Managers and work stream representatives (Franchise, Finance, Legal, Acceptance, Account and Business Development teams, Commerce Development, Communication, Marketing, O&T)
List of Typical Skills For a Manager, Product Delivery Resume
1
Skills For IT Product Owner / Delivery Manager Resume
- Analyze business needs and develop an effective and efficient course of action that integrates technical and business requirements
- Communication experience with technical, business, and external stakeholders
- Demonstrates success in project management, managing customer accounts simultaneous and customizing solutions
- Managing internal and external product marketing communication channel
- Understanding of payment ecosystem and value chain
- Understanding of MasterCard products and services
2
Skills For CV Product Integrated Delivery Manager Resume
- Quickly establish credibility and rapport with a broad set of constituencies
- The ability to excel in a dynamic, fast-paced environment
- Flexibility to work with US-based and offshore teams as needed
- Demonstrated experience in financial services and/or consumer goods industry specifically with Credit, Debit, Prepaid and Commercial products. Strong knowledge of payments business and eco-system
- Build and maintain strong, positive working relationships at all functional levels essential. Superior demonstrated external customer relationship management skills
3
Skills For Product Delivery & Performance Manager Resume
- Extensive, proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external and internal clients simultaneously. Excellent written and verbal communication skills
- Proven leadership skills. Ability to matrix manage cross functional teams internally and externally against client projects ranging from three to twelve months in duration, resulting in major, often multiple product program deployments within the United States
- Strong organization, communication, analytical, and interpersonal skills
- Work experience
- New product development experience (Timelines, specifications, Test Plans (DVP&R), Design, DFMEA, etc...)
- Provide Public Transport payments design and deployment subject matter expertise in Europe to Transit Partners
4
Skills For Senior Manager Digital Product Delivery Resume
- Enable our in-market delivery teams to deliver the Transit solutions flawlessly
- Act as the knowledge center and delivery model expert for the Transit products, platforms and services
- Be responsible for the project management and delivery of those products, platforms and services; capturing lessons learned and best practices to constantly evolve Mastercard’s delivery capability
- Understanding of Authorization and Clearing processes
- Target and delivery driven, always keeping your internal and external customer’s interests at heart
- Co-own and deliver Academy face-to-face and web seminars on Transit
- Contribute to the definition and documentation of new processes and to the improvement of this documentation based on the collected market inputs
- Quickly understand, assess, simplify and articulate complex business and technical challenges / solutions
- Document/package service proposals
5
Skills For Senior Manager, Agile Product Delivery Resume
- ZIn general, top-tier talent, as demonstrated by performance history and educational background / accomplishments with consulting experience and analytics and big data affinity
- An individual who is self confident, competent, outgoing, and independent with a straight forward personality and executive presence
- An individual who is self-confident, competent, outgoing, and independent with a straight forward personality and executive presence
- Thorough understanding of standard software development lifecycle for enterprise software applications
- Professional and personal integrity beyond reproach
- We invite and encourage collaboration with a broad range of industry disruptors and innovators
6
Skills For Senior Manager Agile Product Delivery Resume
- We have the stability and resources of Scotiabank, a multinational financial institution, as well as a world class team of designers and engineers with the energy and talent of a leading startup
- Manage the successful implementation for CORE delivery products (Prepaid, Credit, Debit and Commercial). Create positive brand differentiation for Mastercard customers by delivering excellent project management results
- Provide Subject Matter Expertise (from both a technical and business perspective, Prepaid product focus) during project implementation. Conduct project implementation activities such as kickoff meetings, regular project status calls and executing project plans
- Gain proficiency quickly on new MasterCard products and programs. Lead the development of product delivery process and transaction maps that articulate all assets and functions within Mastercard to be coordinated for successful product/program deployments within the US region
- Maintain working product and industry knowledge, with emphasis on digital payments
- Deployment project management – coordinating and leading the cross-functional deployment team (including external stakeholders) and deployment process to ensure an effective and efficient service launch
- Issue resolution and service enhancement – variety of ad hoc issue resolution and enhancement projects to enhance already-launched distribution partners. Enhancements could span a range of goals, from new Anti-Money Laundering requirements to customer experience and quality improvements to efficiency improvements
7
Skills For Manager Product Delivery Resume
- Demonstrated experience in Project Implementations ideally within the payments industry
- Assists in the analysis of market readiness and escalates issues
- Ownership of a portfolio of digital delivery products/services. With responsibility for strategy, roadmap, feature definition, development and delivery to the customer
- Customer intimacy - Developing, influencing, and maintaining a deep understanding of ARM’s customer and product group digital delivery requirements (internal & external)
- Manufacturing failure rate analysis and actions implementation with contract manufacturer
8
Skills For Manager, Product Data & Delivery Resume
- Define, measure and manage Digital Delivery service levels, and proactively take action to drive improvements
- Deliver “best in class” products on time. Meeting the defined customer benefits through cross functional virtual teams i.e. IT, product groups, engineering, marketing etc
- Manage and influence key stakeholders through regular communication and relationship building
- Familiarity with or ability to learn BDS, Firebrand’s Title Management Module (TMM) and Purchase Order Module (POMS), Oracle financials, 3PL’s LogPro system
- Design For Manufacturing target setting and follow-up from Operations point of view
- Lead development and implementation in close collaboration with Data Science, Application Development and Big Data Infrastructure - all while ensuring alignment and meeting client’s needs (executives of the JPMC business)
- Financial Planning: Develop the financial and operational plans annually through an Annual Operating Planning process, monthly/quarterly through a monthly/quarterly Rolling Forecast process and intermittently throughout the year as needed
- Financial Reporting: Develop the reporting and analysis of financial and operational performance on a monthly, quarterly and annual basis
- Drive Financial Performance: Drive financial performance by identifying and managing key drivers, developing financial, pricing and statistical models, and working with colleagues throughout Asurion to improve and manage the program’s performance
9
Skills For Big Data & Analytics Product Development & Delivery Manager Intelligent Solutions Resume
- Act as Internal, Strategic Consultants: Provide support by way of internal consulting projects, collaborating cross-functionally with the goal of maximizing profitability for the VP businesses and the Company and improving process efficiencies
- Industry Trends: Develop deep knowledge of the operating and competitive landscapes and identify industry emerging trends and opportunities
- Financial Support/Planning: Chauffeur pilots / new products through the initial phases (i.e. financial dimensions, tax, cap, inventory, billing, etc.) Document processes for dashboards & hand off to permanent finance-lead once pilot / product reaches maturity (maturity to be defined)
- Financial Reporting: Build dashboards across clients for product teams to track financials & metrics for pilots or new products. Develop the reporting and analysis of financial and operational performance on a monthly, quarterly and annual basis
- Act as Internal, Strategic Consultants: Provide support by way of internal consulting projects, collaborating cross-functionally with the goal of maximizing profitability for the VP businesses and the Company and improving process efficiencies. Collect open development items and ETA from product managers to communicate across finance teams
- Implementing appropriate framework and processes (e.g. ITSM, IPMPF, or another professional framework), using tools and follows Standard Operating Procedures (SOPs) end-to-end
10
Skills For Regional New Product Introduction Delivery Manager Resume
- Demonstrates success in project management, focused on specific customers accounts or product verticals and customizing solutions
- Extensive communication and management reporting experience
- Develops and maintains strong working relationships with partners in other business functions as required to deliver products to market
- Responsible for determining and assessing market/product delivery readiness of Digital Products in conjunction with GP&S
- Ensure management is updated adequately about ongoing implementation projects via regular status reporting
- Guide cross-functional teams in developing client communications, product documentation, and sales collateral
- Track record of collaborating with cross-functional teams to drive results
- Very organized , process oriented and able to promote working procedures
- Responsible for the project management and delivery of new and complex products/platforms and services
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